Client Support Specialist Resume Sample
Jada McLaughlin
9948 Durward Heights,
Los Angeles,
CA
+1 (555) 678 8151
Work Experience
Client Support Specialist
08/2015
-
PRESENT
Philadelphia, PA
- Delivery of exceptional client service to internal and external clients Requirements
- Coordinate site surveys with IT
- Review install timeline and checklist
- Oversee Web App setup and management
- Provide support and best practices for all TM products
- Troubleshoot system and connectivity issues
- Customer service issues
- Event and manifest issues
- Web App issues
Client Support Specialist / Inside Sales Rep
11/2010
-
03/2015
Dallas, TX
- Review specific issue details from AP Specialists
- Balance Audits/Settlement issues
- Work with central support groups to expedite problem resolution
- Form 5500, 5558, 8955-SSA preparation
- Answer and address issues for clients that call into the web helpline
- Annual Safe Harbor Notice preparation
- Electronically file all incoming asset statements
Treasury Management Client Support Specialist
02/2008
-
05/2010
Dallas, TX
- Prepare QDROs for mailing
- Plan Document Library creation, as needed
- Assemble Mailings, as requested
- One (1) year of relevant work experience, preferably performing client service functions in a deadline-driven environment
- Attention to detail; multi-tasking and prioritizing skills
- Proficient use of all applicable technology; Microsoft Office software
- Create graphic deliverables, including, but not limited to both employer and employee communication and communication pieces
- Focus on design principles to ensure that the visual impact of any presentation is strong and aligned with client brief
- Work closely with our client solutions teams to advise them on the best approach for communicating credibly using PowerPoint and other visual platforms
Education
Warren National University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Provide support to both internal associates as well as our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives
- Demonstrated skills in managing software licenses, and the demonstrated ability in the deployment of software
- Basic networking knowledge/experience, desktop support skills, and/or extensive help-desk or application support experience
- Excellent attention to detail, accuracy and strong multi-tasking skills
- Exceptional communication skills, relationship building, and customer service skills
- Proven ability to analyze, troubleshoot, and multi-task. Strong organization and time management skills
- Has excellent oral and written communication skills and can effectively convey complex ideas to both internal team members and external clients
How to write Client Support Specialist Resume
Client Support Specialist role is responsible for customer, technical, software, computer, organizational, interpersonal, excel, analytical, troubleshooting, microsoft.
To write great resume for client support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Support Specialist Resume
The section contact information is important in your client support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Support Specialist Resume
The section work experience is an essential part of your client support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Support Specialist resume experience can include:
- Strong analytic skills and troubleshooting skills
- Excellent communication skills needed to effectively support client over phone and email
- Demonstrates strong math skills
- Excellent organizational skills; ability to prioritize and complete high quality work in a
- Demonstrated strong Client service and interpersonal communication skills
- Excellent organizational skills; ability to prioritize and complete high quality work in a timely
Education on a Client Support Specialist Resume
Make sure to make education a priority on your client support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Support Specialist Resume
When listing skills on your client support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client support specialist skills:
- Strong organizational and time management skills including the ability to multi-task, prioritize, and individually manage a changing workload and schedule
- Effective multi-tasking skills through priority setting and detail oriented
- Technical skills to troubleshoot and identify platform issues to support the customer. Prior experience working directly with customers and technical teams
- Seeking an individual with strong attention to detail skills
- Exhibiting strong computer skills with the ability to understand the technical aspects of the software and its functions
- Experience selling, approving or structuring consumer loans. Influencing, customer service, and problem solving skills
List of Typical Experience For a Client Support Specialist Resume
1
Experience For Client Support Specialist / Inside Sales Rep Resume
- Strong Customer Service skills & experience
- Excellent trouble-shooting, listening and problem-solving skills
- Strong analytical skills. Some background in finance and/or accounting
- Excellent verbal and written communication skills. Ability to handle ambiguity with grace
- We are in search of a person with good verbal and written communication skills
- Recent graduate who possess excellent problem solving and communication skills
- Has strong communication skills in English
- Training skills necessary to educate employees on the use of hardware
2
Experience For Client Support Specialist Global Workplace Technologies Level Resume
- Keyboarding skills of 40 to 50 wpm
- Contributes to organization success by accepting new assignments, helping team members, learning new skills, and striving to improve team results
- Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer’s tax issues
- Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customers’ tax issues
- Experience of building effective working relationships with clients
- Software skills including, but not limited to:MS Windows, PowerPoint, Excel, Brainshark, Publisher
- Comprehend the technical aspects of our software application and effectively communicate internal requests to Engineering staff
- Knowledge of web based skills including HTML and CSS advantageous
3
Experience For Treasury Management Client Support Specialist Resume
- Problem-solving skills necessary to resolve normal daily operational challenges
- Proven outstanding ability to analyze and define problems, collect data, establish facts, and draw valid conclusions in a technically complex environment
- Proficient PC/Internet skills (Microsoft Office including Word and Excel)
- Thorough problem solving, analytical and follow-up skills
- Has any web development skills (PHP, HTML, CSS, JavaScript, AJAX)
4
Experience For Associate Client Support Specialist Resume
- Proactively anticipates and effectively responds to client service needs via multiple methods of contact (i.e. phone, email, written correspondence)
- Exceptional customer facing communication skills (written and verbal)
- Experience with SAP, TopTech, and ETRM is strongly desired
- Prior experience in a customer service or support role
- Tremendous interpersonal, written, and verbal communication skills
- Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing with the rest of the client support team
- Demonstrated experience in project management and service orientation
- Building strong working relationships with client contacts
- Prioritizing and managing many open cases at one time / Multitask
5
Experience For Clinical Operations Client Support Specialist Resume
- Ongoing training and skill development
- Ensuring each client receives a superior service experience
- Sharing knowledge across product support teams and leverage shared resources and experience
- Operating System and Software Installation experience
- Working knowledge of Service Now user experience
- Ensuring each of their dedicated clients receives a superior service experience that acts as a differentiator in the commercial banking market
- Good understanding of real-time trading environment, vendors and trading venues
6
Experience For On-site Client Support Specialist Resume
- Previous experience giving oral presentations, teaching or training other scientists
- Hands on experience, understanding and working knowledge of live video production
- Demonstrate competent use of DDA pricing model for comparisons of TCF pricing proposals vs. competitors
- Provide excellent customer care with knowledge of BondEdge system workflow processes, including moderate understanding of key BondEdge product features
- Experience with system maintenance tasks including Operating System installs and upgrades
- Knowledge/experience in operating system functionality (Linux, Unix, networking, QNX)
- Experience supporting complex software applications
- One year experience in Customer Service and/or Data Processing
- Help to enrich internal knowledge bases and contribute to finding inventive solutions to standardise the client support experience
7
Experience For Financial Client Support Specialist Resume
- Good understanding of retail and corporate financial markets
- Provide efficient, cost-effective, customer focused issue resolution while maintaining communication with both customers and internal departments
- Experience working in a professional office environment ideal
- Maintain strong knowledge of all eSignal products, pricing and policies as well as promote eSignal products and services
- Strong working knowledge of the Microsoft suite of products (Word, Excel Outlook)
- Experience working in a professional work environment
- Provide an exceptional client experience to customers that are using time-sensitive, mission critical desktop applications
8
Experience For Ediscovery Technical Client Support Specialist Resume
- Develop strong linkages and relationships with a variety of groups responsible for supporting services
- Contribute to revenue through client retention and by providing excellent customer support
- Provide an exceptional overall experience to clients using time-sensitive, mission critical applications
- Validation, billing accuracy, and implementation of complex orders
- General office experience, which includes accounting and/or accounts payable
- Experience working in distributed teams with coworkers in other locations
9
Experience For Call Center Csr-client Support Specialist Resume
- Demonstrates extensive knowledge regarding accounts payable
- Experience of working within a financial environment
- Experience of working within a client services department
- Solid knowledge of banking and trust systems and the ability to pick up enhanced system knowledge easily
- Excellent problem solving, numerical and analytical abilities
- Previous experience with integrated systems, molecular diagnostics, emerging market segments and/or distributors
- IT support experience in a manufacturing environment
- Experience using remote desktop management tools, such as LANDesk Management Suite or Bomgar, etc
10
Experience For Tier Technical Client Support Specialist Resume
- Experience with imaging equipment and deployment
- Demonstrate a high level of attention to detail and a methodical approach
- Prioritize tasks based on customer urgency and support level
- Strong time management, attention to detail and ability to troubleshoot complex problems
- Proven success in a technical customer service or application support role with a passion for
- Good presentation ability and comfort level with senior management levels
- Build strong relationships in a collaborative effort
List of Typical Skills For a Client Support Specialist Resume
1
Skills For Client Support Specialist / Inside Sales Rep Resume
- Demonstrates a basic understanding of good study design. Understands and applies Good Clinical Practice and the implications of unblinding
- Excellent administrative and organizational skills including documentation
- Strong analytical, problem solving, basic research and time management skills
- Has solid problem-solving skills and can multi-task with ease
- MS Office skills, including: Outlook, Word, and Excel; a strong familiarity with email and internet
2
Skills For Client Support Specialist Global Workplace Technologies Level Resume
- Independent thinker, problem solver, resourceful with good follow up skills, and a commitment to the task
- Excellent computer skills (Microsoft Word, Excel and Power Point)
- Demonstrates exceptional phone and customer service skills
- Strong communication skills at all levels of organization
- Excellent oral and written communication skills with the ability to clearly articulate to all project members and stakeholders
- Proven client service skills and the ability to provide quality and thorough service
3
Skills For Treasury Management Client Support Specialist Resume
- Strong technical, interpersonal, and analytical skills
- Effective organizational skills with the ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
- Detail-oriented, with good organizational skills
- Strong customer service skills and the ability to provide quality and thorough service
- Strong communication skills -- on the phone and in-person
- Effective communication skills with the ability to present information and maintain documentation of client interactions in a clear and organized manner
- Strong PC skills and proficiency with the standard MS Office package
- Excellent communication skills, specifically while on the phone
- Good people skills, capable of working with others’ attitudes and opinions
4
Skills For Associate Client Support Specialist Resume
- Excellent written and verbal communication skills with language neutrality
- Proven experience in system/software support including troubleshooting, diagnosing and identifying issues
- Energy, enthusiasm, flexibility to use problem-solving skills in a growing and challenging environment
- Energy, enthusiasm, and flexibility to use problem-solving skills in a growing and challenging environment
- Provide positive customer service with advanced communication, problem solving, and technical writing skills
5
Skills For Clinical Operations Client Support Specialist Resume
- Experience or ability to learn the skill of gathering technical requirements from the customer and writing them in a format for a developer to utilize
- Computer networking troubleshooting skills
- Previous banking or other financial institution experience, including 5 years client support experience
- Proven proficiency in problem solving through effective troubleshooting and collaboration
- Sound judgment, problem solving, decision-making, and analytical skills
- Exceptional written and oral communication skills with a focus on listening and questioning
- Competent verbal and writing skills with a focus on a professional communication style in a business environment
- Demonstrated intermediate experience in one or more of the following
- Proven experience in partnering to meet deliverables
6
Skills For On-site Client Support Specialist Resume
- A good understanding of Microsoft Office packages, relational database experience desirable
- Experience successfully managing multiple priorities to ensure client satisfaction
- Possesses a good understanding of Microsoft Office packages, relational database experience desirable
- Demonstrable creative problem solving skills
- Applies problem solving skills to the most complex of issues
- Interact and effectively answer inquiries from direct management
- Interface, coordinate and work effectively with internal and external contacts
7
Skills For Financial Client Support Specialist Resume
- System administration skills (MCSA, RHCSA certification)
- 6 months call center experience or 1 year of customer support experience
- Possess verbal and written proficiency skills in English
- Relevant IT Support work experience; 5+ years of Customer Service experience
- Comprehend the technical aspects of our software application and effectively communicate internal requests to Product Management
8
Skills For Ediscovery Technical Client Support Specialist Resume
- Use Sales Analysis and designated CRM to generate reports, manipulate data and effectively analyze results. Maintain appropriate notes in the designated CRM
- Solid team player who collaborates with colleagues and demonstrates flexibility and adaptability
- Previous banking or other financial institution experience and/or 2-3 years client support experience
- Five to seven years of prior related experience
- SQL Server 2012 skills with the ability to both troubleshoot and write SQL queries and/or stored procedures
- Technical Skills around data manipulation
9
Skills For Call Center Csr-client Support Specialist Resume
- Experience as an instrument engineer with some experience in sales
- Eager to learn and develop additional skills
- Effectively communicate with prospective clients and existing clients and banking associates
- An ability to communicate effectively in English both verbally and in writing is essential
- Strong skill in read/written English
10
Skills For Tier Technical Client Support Specialist Resume
- Strong desire to create exceptional customer experiences
- Looks for tough assignments to improve skills and keeps product knowledge up-to-date
- Call Center experience or Call center Tech support experience
- Intermediate level PC skills
- Customer focus required and relationship management skills
- A proven risk assessment and management skill set, fostering a zero tolerance policy for poor integrity and risk taking
List of Typical Responsibilities For a Client Support Specialist Resume
1
Responsibilities For Client Support Specialist / Inside Sales Rep Resume
- Working in a local team environment, providing a seamless client experience in a personalized, unparalleled manner through comprehensive service support to the Field Consulting Team
- Strong organizational talents with the ability to multi-task and work effectively under deadlines
- Strong client service skills and the ability to provide quality and thorough service
- Strong communication, interpersonal, consultative and presentation skills
- Is detail-oriented with strong organizational and follow-through skills
- Demonstrated hands on experience installing, troubleshooting, and maintaining Windows and Macintosh hardware and software in a networked environment
2
Responsibilities For Client Support Specialist Global Workplace Technologies Level Resume
- Has a basic understanding of troubleshooting skills
- Superior interpersonal skills for working with colleagues, clients and brokers
- Demonstrated experience providing secondary level support and the ability to resolve complex issues solely or within a team diagnostic approach
- Experience as a Client service associate in a direct to consumer billing environment, or related experience
- Develop and prioritize excellent client relationships, striving to exceed client expectations at all times
- Above average organizational and time-management skills
3
Responsibilities For Treasury Management Client Support Specialist Resume
- Enhances and develops quality support methods and communication skills through developmental approaches
- Intermediate level Microsoft Office skills to include email, Word, PowerPoint and Excel
- Organizational skills and detail oriented in all processes
- Effectively interfaces directly with clients and competitors to offer the consultant’s assistance with participant related issues, as directed
- Demonstrate a very strong detail orientation in all work; ask questions when uncertain
4
Responsibilities For Associate Client Support Specialist Resume
- Strong customer service and experience in servicing Workforce Solutions products
- A clear communication style and stake holder management skills, with the ability to build relationships
- Positive attitude and ability to effectively respond to questions from customers, clients and other employees of the organization
- Extremely high-level escalation management and mature judgment skills
- Knowledge of sales principles and practices to effectively support Treasury Management services
- Can learn new technologies and new skills quickly
5
Responsibilities For Clinical Operations Client Support Specialist Resume
- Driving an industry leading service experience for clients in the Health Care Real Estate portfolio with every interaction
- Understanding and experience in application based on SQL database or Oracle database
- Establish strong working relationship with clients throughout the onboarding process and ongoing management of the account
- 3+yrs experience troubleshooting, diagnosing & identifying system/software issues (i.e. Linux, Unix, Microsoft OS, SQL, Oracle, VMware). Documentation as well
- Work closely with the Implementation and Client Service Managers handling multiple projects and prioritizing tasks based on customer needs
- Experience supporting a cross-platform environment, including client-specific hardware and software customizations
- Significant experience working with computers, contracts, Client invoicing, and accounts receivable
6
Responsibilities For On-site Client Support Specialist Resume
- Ensure daily Vector/Overdraft reporting is completed timely while balancing operational risk and customer experience
- Experience with desktop and server operating systems, including Windows 10 and Mac OSX
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
- Has any experience with system maintenance tasks including operating system installs and upgrades
- Excellent knowledge of Networking and Firewall/Proxy issues
- Self-starters with strong problem-solving abilities
- Broad experience in supporting multiple product areas
7
Responsibilities For Financial Client Support Specialist Resume
- Experience in coding as it relates to products
- Experience in leading special projects with corporate-wide impact
- Function in a fast-paced atmosphere with multiple and changing priorities and responsibilities
- Skilled at identifying client’s needs
- Help prioritize areas of business growth and identifying areas for improvement
8
Responsibilities For Ediscovery Technical Client Support Specialist Resume
- PC literate and have experience working in a windows environment
- Demonstrated working knowledge of personal computer applications such as Oracle JD Edwards Enterprise One Software and/or SAP Software
- Problem solving experience
- To deliver a best in class client experience after trade execution, using innovative approaches to identify and address client needs
- Experience of working with a CRM tool
9
Responsibilities For Call Center Csr-client Support Specialist Resume
- Experience in a general office setting
- Client facing and/or support experience
- Experience of providing a positive, memorable and meaningful service to internal and external clients
- Establish and maintain effective working relationships with peers, clients, and management
- Experience basic networking, connectivity software
- Experience troubleshooting basic computer architecture and hardware integration with other peripherals
- 2 – 3 years working experience, with at least two years in a similar role
- Has some experience working in distributed teams with coworkers in other locations
10
Responsibilities For Tier Technical Client Support Specialist Resume
- Actively contributes to a growing knowledge network that improves the effectiveness of the team and the information available to our clients
- Experience with the Windows 10 desktop operating system
- Experience with the Windows Server 2012 R2 operating system
- Operate an 800 dial-in service at a workstation equipped with a Cisco Agent Desktop terminal
- Two years relevant experience for every year of formal education required
- One year of experience in Customer Service and/or Data Processing
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