Cocktail Server Resume Sample
Anahi Corwin
836 Aaron Knolls,
San Francisco,
CA
+1 (555) 254 1092
Work Experience
Cocktail Server
08/2016
-
PRESENT
Houston, TX
- Give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage
- Anticipate the guests needs
- Anticipate and respond to guests’ needs
- Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures
- Check identification for proof of age when required
- Monitor guest’s drinks and anticipate guest’s needs
- Provide food service as appropriate
- No supervisory authority
Cocktail Server, Beverage
06/2010
-
03/2016
Los Angeles, CA
- Greets guests on gaming floor and beverage outlets
- Cleans table and prepares it for next guests
- Greets guests at table and supplies guests with menus if necessary
- Communicates daily specials, answers questions about menu items, and takes beverage and/or food orders
- Prepares and delivers check to guests at table
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Greet and converse with guests to suggest or receive cocktail order
F&B Cocktail Server
04/2004
-
05/2010
Phoenix, AZ
- Order and serve cocktails to customers
- Pick up dirty glasses and ashtrays from assigned station; keeping station clear of beverage debris
- Performing side work as assigned; ranging from folding towels, filling coffee dispenser, wiping dry ashtrays, making coffee, filling condiment trays etc
- Transport large trays weighing up to 10 lbs. through a crowded room on a continuous basis throughout shift
- Operate a keyboard and learn point of sale procedures to pre-check an order and close out a check
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Maintain cleanliness, sanitation and personal hygiene
- Read, sufficient enough to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders
Education
Benedictine University - Naperville Campus
1998 - 2003
School's Degree in Management
Professional Skills
- Excellent communication skills in English – essential
- Basic reading and writing skills in English – essential
- Prior serving experience required
- Prior server experience required
- Cash handling experience and Point of Sales System experience
- Providing all guests seated in the lounge with an enjoyable experience, through quality service in the most efficient manner at all times
- Knowing all food items on menu to effectively promote to guests
How to write Cocktail Server Resume
Cocktail Server role is responsible for basic, customer, english, interpersonal, credit, training, purchasing, security, reporting, insurance.
To write great resume for cocktail server job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cocktail Server Resume
The section contact information is important in your cocktail server resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cocktail Server Resume
The section work experience is an essential part of your cocktail server resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cocktail server responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cocktail server position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cocktail Server resume experience can include:
- Experience in a restaurant environemnt serving adult beverages or 1 year of bartending experince
- Previous experience serving in a fine dining environment or upscale cocktail lounge required
- Utilizes professional sales technique to guide guests through dining experience
- Skilled at being on the guest's side and with assurance, assist them when issues arise
- Experience with name usage and remembering guest's preferences
- Work experience interacting with people in a positive environment
Education on a Cocktail Server Resume
Make sure to make education a priority on your cocktail server resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cocktail server experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cocktail Server Resume
When listing skills on your cocktail server resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cocktail server skills:
- Effectively communicate with management, guests and co-workers in order to fulfill and address any issues or needs requested by guests and or other employees
- Remaining calm and resolving problems using good judgement
- Experience in bartending and handling cash
- Positive training and or/ experience that includes professional food handling or food preparation responsibilities
- Create an outstanding dining experience
- One (1) year previous experience working in a similar resort setting
List of Typical Experience For a Cocktail Server Resume
1
Experience For Seasonal Cocktail Server Resume
- Transport large awkward trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift
- Ensure that all Company practices and procedures are met when delivering food from the kitchen to the customer
- Greet and serve patrons in lounge, restaurant, or gaming areas in a friendly, courteous manner
- Clearly communicate last call at designated closing time to guests
- Secure all storage areas. Complete all closing reports in the P.O.S. system
- Complete all closing reports in the P.O.S. system
- Change date on credit card imprinter at opening shift
- Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas
2
Experience For Cocktail Server, Beverage Resume
- Replenishes beverages as requested, frequently checking back with guest
- Order and serve cocktails to guests according to established guidelines
- Perform general cleaning tasks
- Checks guest satisfaction with beverage and dining choices
- Thanks guest for visiting and extends invitation to return
- Follow housekeeping standards per The Van Burens policy
- Responsible for knowing wine list, beverage brand selections and drink menus
- Maintain assigned areas by keeping them clean and free of debris, and tracks guests while they move about the Casino floor
- Communicate orders into the system through the Bartender, ensuring transmission is verified
3
Experience For F&B Cocktail Server Resume
- Utilizes the SmartTender Automated Bartending system to create guest beverages
- Bend and reach above head holding up to 10 pounds frequently
- Consistently follow sequence of service utilizing all proper procedures standardized by Park MGM
- Expedite guest food and drink orders as well as provide beverage and bussing service
- Itemize bills correctly and efficiently securing payment, when required
- Maintain a professional, neat and well-groomed appearance, adhering to Park MGM standards
- Provides direct service to guests by taking orders for alcoholic and non-alcoholic beverages
- Ensure customer is of legal drinking age
4
Experience For Lobby Cocktail Server Resume
- One year or more of bar service in an upscale resort
- Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
- Ensure guests are graciously shown to their tables within a reasonable time of their reservation
- Guarantee there is host/hostess coverage at the maitre d stand at all times
- The ability to offer guests of the lounge an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness
- The ability to anticipate and service of guests requirements before requests are necessary
5
Experience For Islandia Cocktail Server Resume
- The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials)
- The ability to present menus and explanations for all menu items as well as specials of the day
- The ability to present children's menus, when appropriate, and describe specials and Alternative Cuisine
- The ability to change ashtrays, serve cigarettes, crumb tables and offer after dinner drinks and cigars
- The ability to answer telephones according to Four Seasons' standards and take reservations or provide information regarding the lounge or any other hotel service
6
Experience For Intercontinental Milwaukee Clear Cocktail Server st & nd Shift Resume
- Prepare and check tables before service
- Clear and reset tables
- Ensure the overall cleanliness and order of the bar tables, chairs, floors and service station at all times
- Receive and understand beverage orders; relay drink orders to bartenders
- Carry and balance full tray of beverages
- Compute charges for orders and accept payment for same; maintain an accurate bank at all times
- Provide complimentary beverages in accordance with company policy
7
Experience For Pfister Blu Cocktail Server nd Shift Resume
- Greets guests warmly and promptly
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet, upselling at every opportunity
- Stock swizzle sticks, straws, line cocktail trays
- Prepare tables with proper setup at the start of your shift
- Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Promptly present guest checks and process payments through the Bartender/Cashier
8
Experience For Links Cocktail Server Resume
- Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables
- Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet. Obtain assigned bank and ensure accuracy of contracted monies
- Place ashtrays with matches on tables
- Restock supply cabinet. Secure all storage areas
- Relieve Host/Hostess and Bartender when assigned
- Update Bar menus and wine lists
- Ensure prompt delivery of food and drink orders to the guest’s table
- Stock swizzle sticks, straws, matches Line cocktail trays
9
Experience For Pfister Lobby Lounge Cocktail Server nd Shift Resume
- Stock swizzle sticks, straws, matches
- Maintain cleanliness of guest tables and assists with bar area
- Adhere to policies and procedures and health and liquor laws
- Prepare and stock drink garnishes
- Picks up dirty glassware and ashtrays from assigned station and return them to the Bar
- Purchase cigarettes/cigars from gift shop for guests as needed
- Complete special projects as requested by Food and Beverage management
10
Experience For Hilton Milwaukee Monarch Lounge Cocktail Server nd Shift Resume
- Replenish beverages as requested, frequently check back with guests to inquire about satisfaction
- Take orders, memorize available drinks, explain specials and promotions
- Collect and report tips at the end of assigned shift. Use all chemicals in accordance with OSHA regulations and Hotel requirements
- Be able to answer questions when asked about Hollywood’s operations
- Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction and anticipate guest’s needs before they are asked for
- Constant awareness of surroundings, guest’s needs and Corporate standards being followed
- Suggests food and beverage items to guests
- Answers guests questions about menu, restaurant & property promotions
- Receives order from guests and correctly enters it into POS system
List of Typical Skills For a Cocktail Server Resume
1
Skills For Seasonal Cocktail Server Resume
- Experience in fine dining and night-life operations
- Work experience interacting with people in a positive environment
- Food and beverage serving and/or related food and beverage experience
- Previous serving experience required
- Previous experience working in a large luxury resort
- Properly provide silverware and condiments prior to food being presented at bar area
- TIPs and Food Handler certifications are required prior to starting the position
- Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
2
Skills For Cocktail Server, Beverage Resume
- Previous food service and / or bartending experience required
- Bottle service experience
- Possesses valid Techniques of Alcohol Management Card
- Previous experience a cocktail/bottle service server
- Strong knowledge of beer, liquor and wine
- Experience in the London restaurant/hotel market – essential
- Excellent knowledge of Mexican culture – desirable
- ·Neat, clean person with strong desire to serve people
3
Skills For F&B Cocktail Server Resume
- Bottle service experience
- Six (6) months of experience in a similar role in a high-volume customer service establishment
- Previous pool experience
- Ensures a seamless guest experience
- Taking, delivering, and serving all designated bar menu items and beverages ordered by customers
4
Skills For Lobby Cocktail Server Resume
- Working knowledge of liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Keeping restaurant areas clean by picking up dirty glasses, empty bottles, etc
- Training in CPR Fluency in a foreign language, preferably Japanese
- Completing all necessary pre and post shift work
- Working knowledge of high end restaurant operations and safe, responsible alcohol service -TABC Certified
5
Skills For Islandia Cocktail Server Resume
- Keeping sales terminal charged and ready for next server
- Ensuring uniform and presence are immaculate and professional at all time
- Working knowledge of M-life program
- Working knowledge of the particular characteristics and description of all liquors
- Willing to work holidays, weekends and evenings
- Serving guests beverages and/or food in a friendly, courteous, and timely manner
6
Skills For Intercontinental Milwaukee Clear Cocktail Server st & nd Shift Resume
- Constantly standing, eye/hand coordination, handling, wrist motion, hearing, speaking, seeing, reading, bending
- Withstand various activities such as frequent walking for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
- Complete assigned side work (folding towels, filling coffee dispenser, cleaning ashtrays, making coffee, etc.)
- Occasional, kneeling, pulling, pushing
- Assists in busing of tables, and resetting table for next seating
- Up selling and suggestive selling when order taking
- The ability to complete opening and closing sidework as assigned and have all tables set according to standard
- Circulate throughout assigned work station on a continuous basis, greeting guests in a friendly manner, taking beverage orders, and delivering beverages
- Performs opening, running, and closing side work
7
Skills For Pfister Blu Cocktail Server nd Shift Resume
- Constantly lifting and carrying trays up to a maximum of 15lbs. at mid body level, for distances up to a maximum of 500 ft. during shift
- Certification of previous training in liquor, wine and food service. Training in CPR Fluency in a foreign language, preferably Japanese
- Assists Hosts with greeting and seating guests
- Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts
- Ready the station before opening and closing shifts, and complete scheduled side work to enable full focus on guest care
- Accountable for directing the work of cocktail, bartending, and barback staff
- Dedication to understanding and exceeding customer expectations/ needs
- Completes side work (stocking, cleaning) as posted
8
Skills For Links Cocktail Server Resume
- Responsible for ringing orders into Micros, and delivering orders to the tables all throughout the property's lobby
- Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Bid farewell to guests, using guest’s name when known, and inviting them to return
- Creates frozen non-alcoholic drinks utilizing a frozen blending machine
- Responsible for taking & serving food & beverage items to the patrons throughout the casino(s)
- Responsible for obtaining a form of payment and tendering the related food and beverage checks
- Greets guests with a smile, eye contact and warm verbal greeting as per "Red Carpet Customer Service" guidelines and provides outstanding customer service
- Provides fast, friendly and courteous service in assigned area, to every customer, every time, while taking and serving beverage orders
- Ensure responsible serving only to guests 21 and older (carding, don’t over-serve)
9
Skills For Pfister Lobby Lounge Cocktail Server nd Shift Resume
- Nswer outlet telephone within 3 rings, using correct greeting and telephone etiquette
- Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette
- Replace ashtrays with 3 butts with clean ashtray by using capping method
- Keeps all stations stocked by polishing and distributing china, glassware, and silverware
- Follow procedures and policies for self-cashiering, to include responsibility for explaining over and short discrepancies, where applicable
- Help out in other areas of the restaurant and bar, including seating guests
- Meticulous knowledge of cocktail/food menus, upselling and promoting specials
- Follows all cash handling policies and prepares closing report for night audit
10
Skills For Hilton Milwaukee Monarch Lounge Cocktail Server nd Shift Resume
- Show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Constantly walking up to distances of 500 ft. during shift
- Frequently stooping, reaching
- Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
- The ability to participate in afternoon tea service, knowing how to set up for tea, all menu items and preparation and service standards for all items
List of Typical Responsibilities For a Cocktail Server Resume
1
Responsibilities For Seasonal Cocktail Server Resume
- Strong communication, interpersonal and customer service skills desired
- Previous bar/serving experience
- Six months experience as cocktail server
- Server experience in the restaurant or Food and Beverage industry
- ) experience as a Cocktail Server, Food Server or Host/Hostess, in an upscale resort, restaurant, or lounge
- Three (3) months of experience in a similar role in a high-volume customer service establishment
- Previous Cocktail experience in a similar environment
- Strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
2
Responsibilities For Cocktail Server, Beverage Resume
- Maintain working knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Be able to explain offerings in outlets, prices, timing, etc
- Ensure guest satisfaction by providing attentive, friendly, and courteous service
- Availability to work varying shifts between the hours of 9am-2am
- Responsible Alcohol Awareness Training Certification or Equivalent (TIPSCertified)
- Station stocking and replenishment
- Suggestive sales to guests while they are enjoying their Apres Ski
3
Responsibilities For F&B Cocktail Server Resume
- Food Handler Certification & Responsible Alcohol Awareness Training Certification or Equivalent
- Observes extensive grooming, customer service, and uniform/ dress standards
- Work flexible schedules including late nights, weekends and holidays
- Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards
- Ensure guests are happy and satisfied, responding to requests with can-do courtesy
4
Responsibilities For Lobby Cocktail Server Resume
- Responsible to have knowledge of patron limitations and company policy regarding limitations
- Assists with the development and managing of the budget for the beverage department
- Reviews staffing levels to maintain budgeted levels of employment
- Take food and drink orders accurately and notify the bar or kitchen of order following department procedures
- Be prepared to explain and suggest menu items, including food content, preparation style, cocktails and liquors
5
Responsibilities For Islandia Cocktail Server Resume
- Ensure consistency in preparation and presentation of food and drink items before serving to guest
- Present guest check and process utilizing proper policies and procedures for cash, room charge or credit card
- Exhibit proper knowledge, selling techniques and service delivery of both nonalcoholic and alcoholic beverages
- Interest in Night Life / Fine Dining
- An ability to quickly learn about the products being sold, cash register operation, site features and NMS's customer service expectations/ standards
- Accurate sales reporting
- Delivers food and beverages to guests
- Presents guest with properly prepared itemized check
6
Responsibilities For Intercontinental Milwaukee Clear Cocktail Server st & nd Shift Resume
- Maintains table and station organization and cleanliness
- Maintains sanitary condition of the restaurant, bar and service station
- Clears and resets tables upon guest departure
- Accurately check guest’s identification
- Arranges furniture and bar stools as needed
- Folds napkins and silverware roll ups
- Communicates with Bartenders, Bus Persons, Kitchen and Manager about guest needs
- Work as a restaurant food server as required
7
Responsibilities For Pfister Blu Cocktail Server nd Shift Resume
- Communicate in verbal and written English
- Knows proper service of alcoholic and non-alcoholic beverages
- Knows basic operational food service sanitation regulations
- Carries trays for service of food & beverage
- Uses POS computer point of sale system or equivalent
- Maintains complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- TEAM and Food Handler certifications are required
8
Responsibilities For Links Cocktail Server Resume
- Learn and develop, accept constructive criticism as well as recognition, a highly motivated and energetic personality
- Be knowledgeable about M-life program
- Complete knowledge of and comply with all departmental policies/service procedures/standards
- Perform within reasonable KPI settings set by management
- Promptly greets guest and takes their order
- Alcohol and Food Handler certifications are required
9
Responsibilities For Pfister Lobby Lounge Cocktail Server nd Shift Resume
- Maintain clean and clear areas of lounge and monitor guest tables
- Thorough knowledge of and correct application of all hotel policies, procedures, and practices. Maintain all standards as set by the hotel
- Serve all beverages in accordance with established procedures
- Greet guests and take their food and beverage orders
- Maintain complete knowledge of designated glassware and garnishes for each drink and know all ingredients and presentation of food items
10
Responsibilities For Hilton Milwaukee Monarch Lounge Cocktail Server nd Shift Resume
- Complete knowledge of and comply with all departmental policies/service procedures/standards
- Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Perform within reasonable KPI settings set by management
- Maintain cleanliness of their section
- Clean menu covers, replace inserts and maintain a professional appearance of the area
- Maintain cleanliness and stock of their assigned areas, side stations and tables
- Fulfills all cabana guest requests in a timely manner and assists guests with special requests. I.e. assist with directions on how to get to other outlets on our property, or helping out with turning on TV in cabanas or other electric appliances
- Assists with cabana maintenance to ensure all cabana features are properly operating. i.e. turning on ceiling fans, TV’s, and IPod dock to make sure they properly working
- Describe all menu items as needed including social hour and specialty cocktails
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