Collaboration Engineer Resume Sample
Zander Murphy
22185 Dameon Squares,
Philadelphia,
PA
+1 (555) 168 4400
Work Experience
Senior Collaboration Engineer
10/2016
-
PRESENT
Boston, MA
- Work with IHG internal customer and under the direction of the Global Network Engineering Director develop Cisco Unified Communications, design, installation, and support IHG’s world wide VoIP, Video and Collaboration (Cisco Telepresence) platform
- Opportunity to be part of a pioneer team in Manila
- Lead, support and contribute to Global initiatives and projects
- Perform 'guerrilla capacity planning' for service architectures
- Configuration and maintenance of common applications such as MySQL, NFS, SSH, DNS, and SNMP
- A burning desire to "Move Fast and Be Bold"
- Maintain all Audio Visual Technologies used In Under Armour’s global sites
- Creative and dedicated individual with 2 to 10 years of corporate event marketing experience, preferably in the PC, high tech or gaming industry
- Demonstrated success in managing large tradeshow exhibits
Collaboration Engineer
07/2013
-
04/2016
San Francisco, CA
- Product launch and user group planning experience involving elaborate A/V and stage sets
- Marketing-minded, not just project-minded
- Multi-task, be detailed oriented while meeting tight deadlines under pressure
- Needs to be extremely organized, detail oriented and finesse to drive virtual teams
- Able to work independently and follow process with minimal supervision
- Work with clients to structure project success to align with business goals
- Experience maintaining, utilizing, and troubleshooting following Cisco UC Products (Required)
EUC Messaging & Collaboration Engineer
10/2006
-
02/2013
Dallas, TX
- Windows 2012 server and Windows 10 knowledge on an administration level
- General Network and server infrastructure understanding
- Routing and email-security inside and outside an organization
- Good teamwork skills and attention to details
- Work varying working hours
- Work collaboratively with customer to define a functional design. Specifically developing dial plans, system redundancy, Site high availability features, gateways and carrier services, voice mail, QoS, etc
- Solution implementation specifics and planning, migrations, etc
Education
University of Wisconsin-Richland
2001 - 2006
Engineer's Degree in Engineering
Professional Skills
- We seek a strong skillset with Call Routing and Call Manager troubleshooting
- Demonstrated evidence of technical/analytical and logic-based problem solving skills
- Strong written and verbal communication skills in varying settings
- Strong written and high-level communication skills with the ability to create and present concepts at all levels
- Strong analytical skills, demonstrable curiosity in quantitative research and investment
- Demonstrates ability to work well under pressure to tight deadlines while maintaining strong relationships with management and peers
- Experience as a Consultant or equivalent experience
How to write Collaboration Engineer Resume
Collaboration Engineer role is responsible for telecommunications, research, security, mainframe, training, integration, database, architecture, telephony, design.
To write great resume for collaboration engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collaboration Engineer Resume
The section contact information is important in your collaboration engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collaboration Engineer Resume
The section work experience is an essential part of your collaboration engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collaboration engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collaboration engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collaboration Engineer resume experience can include:
- Strong technical experience with Cisco Unified Communication & Video technologies
- Prior Managed Service experience
- Conduct QA testing post-change to validate successful change completion and avoidance of service impacting events
- Hands on experience designing and deploying complex solutions Azure based applications
- Experience in engineering and implementing a Mobile Device Management (MDM) technology
- Solid understanding of current Operating Systems
Education on a Collaboration Engineer Resume
Make sure to make education a priority on your collaboration engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collaboration engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collaboration Engineer Resume
When listing skills on your collaboration engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collaboration engineer skills:
- Maintaining knowledge required to perform role effectively
- Effectively able to communicate and influence technical discussions with senior management when necessary
- Validate change execution process prior to production implementation
- Troubleshooting web conferencing issues and an understanding of factors that play into audio, video, and screen sharing experience
- Experience maintaining, utilizing, and troubleshooting following Cisco UC Products (Required)
- Experience of working in a global company including being part of a globally dispersed, multi-time zone support team
List of Typical Experience For a Collaboration Engineer Resume
1
Experience For Senior Collaboration Engineer Resume
- Prioritize workload while managing customer commitments
- Experience in using Splunk
- Demonstrate expert level knowledge of network topologies and conditions; ensure changes to network topologies are made with minimal down-time
- Experience with Office/Outlook add-ins (.NET/Com, Modern Add-in deployment)
- Optionally but strongly desired
2
Experience For Voice & Collaboration Engineer Resume
- Advising and assisting integration teams in resolving more complex problems
- Review and testing system and application patches; coordinating and supporting security and application patching with the integration support team
- Voice/Video capacity planning, monitoring, performance tuning and troubleshooting
- Broad knowledge of telecom systems, dial plans, switching architectures, telephony and wiring
- Webex Meeting Center, Event Center, Support Center, Training Center
- Cisco Unified Computing System (UCS), including B and C series
- Build, configure, and / or upgrade new or existing system components to meet functional requirements
- Create project deliverables including “as built” documents, design, migration plans, and Visio diagrams as appropriate
3
Experience For EUC Messaging & Collaboration Engineer Resume
- Programmatic/Automation mindset to solving problems
- Develop end-user and system engineer focused training
- Assist your Business Development Manager (BDM), with the creation of marketing material for new labs
- Act as a Trusted Advisor to internal and external customers that are consuming the Collaboration Labs
- Educate team members on lessons learned, and emerging technologies
- Design and development of secure, resilient and supportable collaboration systems, applications and infrastructure using approved methodologies
- Provides technical support and maintenance for existing and new telecommunication services
4
Experience For Enterprise Collaboration Engineer Resume
- Performs complex tasks relating to telecommunications network operations design, installation, and/or maintenance for local, off-site and/or remote locations
- Enhance the existing mobile infrastructure to keep current with our environment
- Maintain and update monitoring tools
- Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity, Presence and Call Center Express
- Configure and manage monitoring tools such as vRealize Operations and Log Insight, Splunk and SNMP to identify problems across the environment
- Lead or actively participate in technical design review and troubleshooting sessions
- Real time streaming and Video on-demand digital media
5
Experience For UC / Collaboration Engineer Resume
- Design and implementation of telephony, video conferencing, and other collaboration solutions
- Tier 3 / SME and on-call support for telephony, video conferencing, and other collaboration solutions
- Digital out-of-home advertising
- Cost based call routing
- Windows Administration and working knowledge of Active Directory
6
Experience For Messaging & Collaboration Engineer Resume
- Error investigation, troubleshooting, and Root Cause Analysis
- Thorough understanding of the Collaboration market landscape
- An understanding of Microsoft SQL Server and Transact SQL
- An understanding for Microsoft Window Server
- Knowledge of basic communication principles and networking technology components
7
Experience For Senior Collaboration Engineer for Enterprise Collaboration Resume
- Office 365Portal and Applications (including Yammer, Delve, Exchange Online, OneDrive, Sway)
- Standards based Video Conferencing
- Content encoding standards and best practices
- MicroFocus IDOL product/working knowledge
- Client support and troubleshooting (Outlook, Outlook for MAC, IMAP, POP3,Mobile Devices)
- Skype for Business 2015 including Enterprise Voice
- Voice and Video Protocols including SIP, G.711, G.279a, H.323, etc
8
Experience For Senior UC & Collaboration Engineer Resume
- Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines
- Extensive knowledge of Microsoft core architectures, operating systems and technologies
- Thrive in a challenging, fast-paced environment and work both independently and as part of a team necessary
- Cisco UCCE/UCCX, Contact Center Scripting
- Cisco MeetingPlace/WebEx/Collaboration Meeting Room (CMR)
- Cisco WebEx Meetings/Teams/Collaboration Meeting Room (CMR)
- Accountable for following established team processes
9
Experience For UC Collaboration Engineer Resume
- Create engineered solutions for medium-to-complex initiatives according to specified requirements
- Provide thought leadership in industry and to fellow team members across business and technical project dimensions solving complex business requirements
- As a subject matter expert, the role involves being an escalation point for our Global IT Deskside and Service Desk
- Perform circuit provisioning and upgrades for Internet, voice and MPLS services
- Cisco Expressway including Mobile Remote Access (MRA), Business to Business video
10
Experience For Collaboration Engineer, International Resume
- Voice Signaling Technologies
- Deploy AV standards for new building implementations
- Document requirements for test plans and customer acceptance
- Review and recommend process changes
- Work with Operations engineers to translate initial scope into actionable items
List of Typical Skills For a Collaboration Engineer Resume
1
Skills For Senior Collaboration Engineer Resume
- Active Directory: Engineering and support experience of Active Directory forests including migrations from one domain to another
- Demonstrate forward thinking around where the organization is going and how technology can support these efforts
- Contribute to strategic objectives of the organization, with specific focus on consolidating solutions and driving innovation and consumer technology
- Experience with WebEx Enterprise, Training Center and Meeting Center
- Experience with administering Data Classification and content metadata tagging services
- Solid understanding of UCS hardware, requirements and BE6K/BE7K implementation
- Experience in leveraging cloud services, in particular, Microsoft’s Azure and/or Office365 service offerings
- Experience in project analysis (including cost) and project proposal
- Experience with video conferencing with end user devices
2
Skills For Voice & Collaboration Engineer Resume
- Experience with AV including projectors, large format monitors, etc
- Experience with video switchers, video connections, wiring, etc
- Experience working on productivity and collaboration tools
- Experience with Windows 7 and 10 (engineering of the builds)
- Experience with a scripting language (Powershell, VBScript, WMI, Python, Perl)
- Experience with engineering and deployment of Enterprise Active Directory
- Customer facing experience and ability
- Experience in collaboration system engineering and design, delivery and installation
3
Skills For EUC Messaging & Collaboration Engineer Resume
- Experience in a large, geographically dispersed environment and working on large scale enterprise projects
- Experience with mail transport authority design and engineering
- Experience with messaging technologies and solution design
- Experience with messaging archive solutions and technologies
- Experience training IT staff and end users
- Good knowledge of Istant Messaging and Cisco Jabber
- Specific subject matter expert level (SME) experience within some (but not necessarily all) of the UC technologies such as
4
Skills For Enterprise Collaboration Engineer Resume
- Experience in Microsoft Exchange and Active Directory architecture and administration
- Experience with mobile environments
- Experience in a large corporate multi-site organization
- Experience with CUCM, CUPS, VCS, TMS, and Telepresence devices
- Experience with Extron, Crestron, and RS232
- Experience in successful delivery of collaboration and social media technologies to user populations
- Experience with productivity tools, devices and cloud platform
- Experience with the Microsoft cloud technology landscape (e.g. Office 365, Active Directory, Azure, etc.) and the integrative nature of the Office365 toolset
- Demonstrated track record of successful relationship management with internal and external stakeholders
5
Skills For UC / Collaboration Engineer Resume
- Extensive experience in Collaboration Technologies required
- Experience with Microsoft Systems Center Configuration Manager (SCCM)
- Experience in Microsoft Exchange (on-prem or in the cloud)
- Project management experience (create/maintain project plans. Drive projects to completion. Breakdown and resolve complex issues/barriers to success)
- A strong desire to document and share work done to aid in long term support
- Strong VTC Strategy Capability
6
Skills For Messaging & Collaboration Engineer Resume
- Preferably 4 years of help desk experience
- Demonstrated knowledge of voice and VoIP installation and maintenance techniques
- Experience with risk based conditional access and data classification in O365
- Exchange Administration, Cisco Administration or equivalent work related experience
- Strong knowledge in voice and video in addition to network
- Good level of English ( spoken and written)
- CCNP Voice/Collaboration or equivalent experience
- Two years consulting experience with Cisco Unified Communications is highly desired
7
Skills For Senior Collaboration Engineer for Enterprise Collaboration Resume
- Demonstrate knowledge of integrating Dynamics 365 with other cloud based and on-premise applications
- Experience with the design and configuration of O365 technologies including the latest technologies like Teams or beta products like Forms
- Direct experience in one or more of the following technical specialties: network, compute, storage, telephony, platform, middleware, and/or database
- Previous consultant experience desired
- Demonstrate knowledge of Dynamics 365 change management processes, administration Center, Power BI back end configurations
- Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation
- Experience with Microsoft CRM
8
Skills For Senior UC & Collaboration Engineer Resume
- Experience with Dynamics 365 and the Administration portal
- Experience with Azure administration portal
- Experience with Power BI administration
- Experience in Windows, Mainframe or UNIX systems administration
- Directly related experience in unified communications network analysis and design
- Creating and maintaining technical, support, and end user documentation
- Giving third level support for complex troubleshooting
9
Skills For UC Collaboration Engineer Resume
- Working knowledge of Windows 2016 and server hardware
- Documenting system and application engineering changes for the collaboration infrastructure
- Troubleshooting and support of all collaboration systems and infrastructure
- Routing Protocols (EIGRP, OSPF)
- Administrating Exchange 2016
- Assisting in implementation of upgrades and new Office 2016 or other productivity and collaboration solutions
- Preparing project documentation comprehension and completion
- Acting as a technical specialist to ensure that all technical requirements are satisfied and work properly in client's environment
- Implementing Collaboration projects
10
Skills For Collaboration Engineer, International Resume
- Managing Apple iOS Devices
- Work on designing/implementing/automation procedures for deployment, configuration, patching and upgrading of systems and applications
- Design, build and develop engineered solutions using Scripting & Programming Languages (Powershell / VbScript, WMI, Batch, SQL)
- Knowledgeable with setting, updating and reading Group Policies
- Exchange 2013/O365: Engineering and administration of Microsoft Exchange environment. Migrating 12,000 users to 0365
- Advanced networking knowledge, with emphasis on Cisco networking solutions
- Lead and execute POC (proof-of-concept) and Lab as a Service (LaaS) efforts regarding new and emerging digital technology
- A basic understanding of networking technologies
- In leading an engineering team, with ability to motivate and inspire his/her team to achieve/exceed a set of company’s goals/objectives
List of Typical Responsibilities For a Collaboration Engineer Resume
1
Responsibilities For Senior Collaboration Engineer Resume
- Administer web conferencing licenses, report generation and other web conferencing administrative tasks
- Provide continual communication to stakeholders before, during and after execution of approved changes
- Perform Office 365 administrative functions including license assignment, mailbox administration, report generation and other Box administrative tasks
- Complies with all established installation, repair, documentation and ticketing procedures and controls and seeks approval for deviation
- Assist clients in the daily maintenance of video/audio, voice and data network infrastructure including LAN/WAN, and VoIP
- Monitor document and report Exchange server performance and capacity planning
2
Responsibilities For Voice & Collaboration Engineer Resume
- The goal is to improved performance, competitive advantage, innovation, the sharing of lessons learned and continuous improvement of the CDO service delivery
- Prepare and maintain documentation detailing configuration of deployed solutions
- Design and scripting
- Site high availability features, gateways and carrier services, voice mail, QoS, etc
- Provide project status on a regular basis to project manager, teamlead and/or, coordinator
3
Responsibilities For EUC Messaging & Collaboration Engineer Resume
- Think in the abstract
- Under the direction of lab architects, design, create, and test Collaboration Lab capabilities
- Perform Quality Assurance (QA)/Quality Control (QC) of current and new labs
- Create professional quality documentation
- Provide timely status reports leverage the team productivity tools
- Socialize and promote WWT Collaboration Labs through internal and external forms of social media
4
Responsibilities For Enterprise Collaboration Engineer Resume
- Appropriate turnover with integration support teams
- Development and maintenance of appropriate business continuity plans. Coordination of support and testing of business continuity plans with collaboration integration support teams
- Provide on-site assistance for a client within the Washington, D.C. area 5 days a week
- Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal voice infrastructure. This would include being familiar with the clients’ environment and having extensive knowledge of the infrastructure
- Provide feedback to management on process improvements and areas of concern
5
Responsibilities For UC / Collaboration Engineer Resume
- Monitors the operations of telecommunications network, its systems, hardware, and software. Troubleshoots and manages ticket escalation
- Responsible for the configuration, deployment, testing, maintenance, monitoring and troubleshooting of telecommunications network components to provide a secure, high performance network
- Conduct quality assurance testing of transmission mediums and telecom/network infrastructure components
- Plans large scale systems projects through vendor comparison and cost studies. Implements identified solutions, makes suggestions for ensuring a cost effective and efficient infrastructure environment
- Serves as a technical specialist on a functional basis, for the resolution of complex telecommunications network problems
- Identifies troublesome trends and develops plans designed to resolve problems and prevent reoccurrence
- Works on moderate to complex projects as a team member
- Ensure accurate execution of documented and approved changes in customer’s production environment
- Adhere to and reinforce Cisco and customer Change Management processes and policies
6
Responsibilities For Messaging & Collaboration Engineer Resume
- Support Change Managers on CABs (internal and external)
- Take appropriate steps to reduce potential impact to customer’s production environment due to execution of approved changes
- Serve as first point of escalation for failed changes; conduct change back-outs to the point of pre-change baseline
- Perform remote analysis, diagnosis, and resolution of complex messaging and collaboration problems for end users, and recommended and implement corrective solutions
- Meet on a daily basis with managed service provider to improve quality of support and identify continuous improvement opportunities within the Workplace Service and End User Computing towers
- Serve as the first escalation point for issues that managed service provider support team is not available to resolve
7
Responsibilities For Senior Collaboration Engineer for Enterprise Collaboration Resume
- Assist with key Workplace Services initiatives and projects including web conferencing consolidation, mailbox consolidation, box home drive migration and other key Workplace Service projects
- Provides design and engineering activities for projects that have a moderate to high complexity and scope
- Provide hyper care and end user support for Workplace Services transformation initiatives
- Implements and supports Unified Communications solutions for clients based on industry best practices
- Analyzes information, assesses situations and makes judgments and decisions in situations of moderate to high complexity and impact
- Completes and performs project designs, implementations, configurations, and upgrades of Cisco Unified Communications (Video, VoIP and data networks). This includes troubleshooting for all customer environments
- Review network utilization statistics to verify that circuits are properly sized; take proactive approaches in provisioning bandwidth to meet needs or determine more analysis is required to determine types of bandwidth usage
8
Responsibilities For Senior UC & Collaboration Engineer Resume
- Be a customer technical liaison for Presidio’s technical support and development teams
- Provide technical guidance and support to other Engineers as needed
- Provides peer reviews of implementations, configurations, and documentation for team members
- Assists and mentors other team members with deployment or best practices
- Provide Exchange and advanced outlook support
- Provide third level support for all mobility concerns
- Provide documentation for all levels and train first and second level support
9
Responsibilities For UC Collaboration Engineer Resume
- Continue to remediate any vulnerabilities for both Exchange and Mobile environments
- Design, implement, support collaboration infrastructure for APAC region
- Ensure level and quality of services delivered match clients expectations
- Ensure global standard and best practices are well implemented in all collaboration infrastructure
- Be opened to new technologies
10
Responsibilities For Collaboration Engineer, International Resume
- Self-motivated and desire to succeed and develop
- CCNA and/or CCNP Collaboration is desired, or equivalent knowledge
- Utilize DevOps tool chains and processes
- Regular usage of Azure Portal configurations and resources
- Develop and document Dynamics 365 and Power BI infrastructure with on-premise tools
- Provision users with the Microsoft 365 admin center
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