Collections Coordinator Resume Sample
Juliana Braun
6695 Misty Branch,
Los Angeles,
CA
+1 (555) 617 8764
Work Experience
Senior Collections Coordinator
02/2018
-
PRESENT
Houston, TX
- Processes claims accurately and timely and is persistent with aging accounts
- Addresses and collects revenue on outstanding claims and is persistent with aging accounts
- Performs rebilling function of insurance payers within the collection process
- Responds to changes in patients insurance (plan changes, ID numbers, etc.), updates electronic records, and informs appropriate reimbursement departments
- Reviews all denied claims and communicates with insurance carriers to facilitate collection of unpaid balances
- Excellent written and verbal communication skills with strong inter-personal skills
- Corporate working environment
- Operate standard office equipment (personal computer, photocopy machine, fax machine, etc.)
- Work on a computer up to 7 hours a day
Collections Coordinator
06/2015
-
08/2017
Philadelphia, PA
- Be respectful, approachable and team oriented while building strong working relationships and a positive work environment
- Supervise, plan, and manage Call Center Operations by directing and reviewing the daily activities of call center agents
- Address time and attendance issues to ensure schedule adherence
- Work as an information source to answer questions, assign tasks, follow up and give instructions as needed
- Minimize call escalations through effective coaching and support
- Provide guidance and ongoing training opportunities for agents
- Communicate and reinforce company policies, rules, procedures, business strategies and results to agents
- Create and foster a positive, successful, and professional work environment
- Facilitate team meetings and feedback sessions
Junior Collections Coordinator
03/2010
-
02/2015
Houston, TX
- Regularly required to sit for long periods of time, and occasionally stand and walk
- Regularly uses hands to operate computer and other office equipment
- Close vision required for computer usage
- Occasionally required to stoop, kneel, climb and lift up to 25 pounds
- Maintain consistent, regular attendance
- Report to perform tasks in a physical work office environment
- Experience in a collections position
- Experience with Microsoft Office: Word, Excel, and Outlook
- Strong skill-set in using Microsoft Office, especially Excel, required
Education
Brown University
2006 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Strong negotiation skills relating to customer payments. Strong communications skills to relate invoicing, products and billing charges to customers
- The other skills required are good decision-making, IT, and communication skills
- Effectively communicate with excellent verbal and written communication skills
- Detail orientated; flexible and creative with excellent organization and planning skills
- Strong problem solving, conflict resolution and analytical skills
- Strong communications skills and presence
- Superb analytical and problem solving skills and multi-tasking abilities
How to write Collections Coordinator Resume
Collections Coordinator role is responsible for negotiation, software, analysis, training, customer, analytical, communications, collection, finance, credit.
To write great resume for collections coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Coordinator Resume
The section contact information is important in your collections coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Coordinator Resume
The section work experience is an essential part of your collections coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections Coordinator resume experience can include:
- Demonstrated accounting skills and knowledge of the accounting cycle and processes
- Demonstrated accounting skills to enable incumbent to perform accurate accounts reconciliations
- Advanced knowledge and skills of computer software, utilizing windows based software (Microsoft Word, Excel)
- Communicates clearly and concisely. Effectively listens to requests
- Resolves problems quickly and effectively
- Responsible for analyzing, validating and processing customer transactions
Education on a Collections Coordinator Resume
Make sure to make education a priority on your collections coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Coordinator Resume
When listing skills on your collections coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections coordinator skills:
- Analyze information for root cause analysis and problem solving/process improvement. Demonstrate strong decision making skills
- Strong ability to effectively learn and apply technology, including knowledge of Microsoft Office, specifically Excel and other financial software systems
- Good telephone communication skills
- Demonstrates technical competence and effectively delivers support
- Works effectively with others. Demonstrates initiative and ownership
- Participation in required Collection Coordinator training program, including process and technical skills
List of Typical Experience For a Collections Coordinator Resume
1
Experience For Accounts Receivable Collections Coordinator Resume
- Verifies validity of account discrepancies by obtaining and investigating information from sales, and other departments
- Work requires strong commitment to world class customer service
- Two to five years customer service experience
- Commercial collection experience
- Manage customer requests for goods and services
- Provide excellent customer service to clients and partners
- Proven ability to develop and convey to management and partners comprehensive financial information and analysis related to A/R
2
Experience For Senior Collections Coordinator Resume
- Working knowledge of accounts receivable practices
- Willing to take ownership and accountability for his/her performance
- Ensuring all inboxes have been appropriately and timely worked and maintain the responses within the required SLAs
- Works with the Supervisor to identify, coordinate and execute on-going training and coaching session for the team
- Enter customer billing information while supporting master customer data files
- Outbound collection calls to clients regarding recovery of outstanding Accounts Receivable
- Achieve complete understanding of billing instructions for assigned portfolio
- As required support other areas of the finance team by undertaking regular reporting which includes in part sales/accounts receivable input
3
Experience For OTC Credit & Collections Coordinator Resume
- Fluent Spanish (writing, spoken, reading)
- Works directly with client contacts in Finance and/or Human Resources, collecting past due invoices and resolving payment challenges
- Knowledge and understanding of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act
- Complete a Criminal Background Check, Drug & Alcohol Testing, and Driving Record Abstract as required by Nutrien Ag Solutions policies
- Track aging accounts receivable – existing cases with ceased payments
- Provide required support and training to staff
- Coordinate and manage the team’s activities related to the data collection, imaging and preservation of identified client data
- Documents collection status using the Firm’s Collection Notes system
- Work independently, as well as being a team player
4
Experience For Electronic Data Collections Coordinator Resume
- Keep aging at an acceptable level; minimize bad debt
- Provide support to the Collection team in preparing reports
- Successful track record in adhering to deadlines and goals
- Carry out all functions necessary to bring about the prompt resolution of a problem, and/or facilitate payment of a past due invoice
- Organize and set agenda for phone conferences and meetings regarding collection issues with office and executive staff
5
Experience For Senior Digital Forensics & Collections Coordinator Resume
- Support training compliance for new hires
- Listen and evaluate calls against defined criteria for quality and efficiency Resolve operational and interdepartmental problems quickly
- Follow up and resolve customer complaints and questions perfectly
- Monitor the performance and attendance of agents
- He or she has to perform all the tasks by discussing with the manager of customer service such as communicating solutions, successes, and opportunities to the Manager of customer service
6
Experience For Credit / Collections Coordinator Resume
- Stocks recovered/returned collateral into inventory system
- Industry Certifications such as MCSE, CISSP and CNA
- Availability for travel if needed; some travel can be on short notice
- The above is intended to describe the general content of and requirements for the performance of this job
- Determine complex administrative problems
- Aptitude to perform tasks that are diverse and advanced
- Support role with regional projects and initiatives
- Develop and preserve historical museum collections focused on the history of dentistry with particular interest on dental practice and technology in the United States and Michigan dating from the 18th century to today
7
Experience For Pre Collections Coordinator Resume
- Create and maintain exhibitions reflecting the history of the dental profession, technology and related topics of historical significance in dentistry
- Prepares daily batch information required for batch posting
- Participate in migration of accounting processes to BBS and support migration of other functions (e.g. PTP, RTR, Procurement, Customer Services, HR)
- Makes the appropriate recommendations to hold or transfer
- Works with other members of the management team to develop policies and procedures to maximize revenue and limit bad debt within the St. Luke’s Single Business Office (SBO)
- Review the processing of journals and refunds
- Manage the collection of cash in from hundreds of wholesale customer accounts, with hundreds of millions of pounds of debt in the portfolio
- Manage the reconciliation of balances and preparation of reports
- Respond significant number of ad hoc queries, and analysis as required, prioritising work effectively to ensure that these queries are responded to on a timely basis
8
Experience For Accounting / Collections Coordinator Resume
- Prepares and ensures the proper distribution of donor and patient autologous/directed donor packets
- Arranges payment for service fees if necessary suggests alternative methods for payments for the specific programs
- Carry out collections process in line with Burberry policy
- To collect cash in accordance with targets
- Minimise percentage of overdue debt
- Debtor and Creditor profile management
9
Experience For Medicare / Medicaid Collections Coordinator Resume
- Contacts customers through a variety of methods (email, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
- Research client payment activity, billing history and complete client A/R reconciliations as needed
- Monitor, track and collect Accounts Receivable (A/R) balances for an assigned portfolio
- Coordinate with partners, management and accounting team to address accounts receivable balances and provide timely status of collection activities to partners and management
- Serve as the A/R liaison between the firm and it's clients; communicate with clients regarding outstanding A/R balances and conduct negotiations as needed to resolve outstanding balances
- Meet key performance metrics as stipulated by management, including but not limited to cash collection targets, > 90 days portfolio, DSO, lock-up targets etc
10
Experience For Special Collections Coordinator Resume
- Maintain collections database and documents based on current collections activity
- Readily comprehend business objectives and correspondingly develop and execute appropriate strategies
- Sophisticated organization, communication and interpersonal skills, with a proven ability to multitask, problem solve and liaise at all levels within and outside the organization
- Co-ordination of the collections process in Spain, this includes collections processes, policies, training of any team members involved in the collections process, liaison and management with third parties where collections processes are outsourced and driving improvements
- Effectively communicates with insurance companies to collect on patient accounts
- Strong PC capability (Microsoft Office: Word, Excel, Outlook)
List of Typical Skills For a Collections Coordinator Resume
1
Skills For Accounts Receivable Collections Coordinator Resume
- The ability to effectively communicate information to all departments and staff levels
- Communicate effectively with internal branches and external partners
- Analytical skills are highly appreciated
- Build teams team and manage people effectively
- Deep knowledge of collections practices and ability to effectively teach, develop and train team
- On a daily basis provide information and data reporting to collections partners in order to effectively manage performance (payments and due accounts)
- Excellent knowledge of ACSS Billing and Collection processing
- MS Excel experience(creating and editing spreadsheets, data entry)
- Experience using an accounting software system
2
Skills For Senior Collections Coordinator Resume
- Debt collecting experience, preferably mining industry
- Billing and/or collections experience
- Prior administrative accounting support
- Strong understanding of debits and credits
- Experience in Credit and Collections Accounting
- 6+ months of experience working within Microsoft Excel with the ability to filter, sort, and save data
3
Skills For OTC Credit & Collections Coordinator Resume
- Call center customer service experience working within a Healthcare environment
- Excellent knowledge and understanding of Collections and Company policies and procedures
- Establish and maintain effective and cooperative working relationships with clients and sales
- Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring
- Experience in collections AND Accounts Receivable
4
Skills For Electronic Data Collections Coordinator Resume
- Three to four years of commercial collection experience
- Moderate experience with MS Office Suite
- The most important skill required is the ability to inspire and support people to gain the trust
- Maneuver and operate Windows PC applications
- Collections experience
- Collections experience (medical: doctor office, hospital, health insurenace companies)
- Collections experience - Soft calls
5
Skills For Senior Digital Forensics & Collections Coordinator Resume
- Experience in an Accounts Receivable Role
- Experience in Collections, preferably in the B2B space
- Experience in Collections, preferably in a B2B space
- Advanced understanding of Chain of Custody procedures, forensic lab best practices, and evidence handling and preservation
- Excellent understanding of IT Technology, networks, including TCP/IP, and network security concepts, computer forensics
- Excellent understanding of collections processes and regional practices
- Previous experience of working in a professional services environment
- Strong working knowledge of both laptop and desktop computer hardware
- Strong working knowledge of Windows OS
6
Skills For Credit / Collections Coordinator Resume
- Solid understanding of various file systems (FAT, NTFS, EXT3, HFS ) structures
- Solid understanding of Non-Windows OS (Linux, UNIX, Mac OS X)
- Solid understanding of network/internet technology (HTTP, TCP/IP, SMTP, etc)
- Electronic Evidence Discovery collection and handling
- Experience installing software in enterprise LAN/WAN environments
7
Skills For Pre Collections Coordinator Resume
- Previous experience serving in a Network Administrator capacity
- Experience using Microsoft Office (Outlook, Word)
- Responsible for releasing goods in a timely manner
- 1 – 2 years experience in receivables/collections required
- Excellent ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution
- Proven leadership and high level of engagement
8
Skills For Accounting / Collections Coordinator Resume
- Experience within a similar position
- Experience with IT
- Experience in Computer Forensics, Incident Response
- Provide excellent & considerate customer service to clients and sales
- Working knowledge of cash application procedures and how they tie into managing aging receivables
- Working knowledge of account reporting requirements and ability to interpret departmental and customer reports
- Submitting adjustments for processing once credits post to the accounts for deductions
9
Skills For Medicare / Medicaid Collections Coordinator Resume
- Running of aging for assigned deductions on accounts for review/ research
- Submitting credit request for deductions or contacting the customers for payback of denied deductions as applicable
- Running of aging report for assigned accounts
- Running of ageing report for assigned accounts
- Communicating with customers and internal departments for deduction research/resolution
- Escalating issues as needed
- Submitting credit request for deductions as applicable
- Communicating with internal departments and customers to resolve deductions on accounts
- Contacting customers to obtain payment/ payment information for past due/skipped invoices/ denied short pays
10
Skills For Special Collections Coordinator Resume
- Contacting customers to obtain payment information for past due/skipped invoices/denied short pays
- Ensuring we are handling customer payment difficulties with sensitivity and tactfulness and getting an appropriate balance between reaching a payment
- Managing queries that come from individual agencies regarding individual cases
- Provide help during monthly billing cycle to Billing Specialists and Billing Manager
- Ensure that incoming statements with due amounts are being entered by the royalty staff and are showing on the cash accounts receivable
- General Administrative Support – Filing and copying. Filing includes invoices, contracts, purchase orders, etc. Both paper and electronic formats
List of Typical Responsibilities For a Collections Coordinator Resume
1
Responsibilities For Accounts Receivable Collections Coordinator Resume
- Computer competent with demonstrated ability in use of Microsoft Excel application, including preparation of reports
- A/R experience
- Working knowledge of invoicing methods and invoicing workflow concepts for assigned accounts and the corresponding system tools
- Day to day monitoring of collections performance
- Answer all receivable inquiries received in the department ticketing system quickly and professionally
- Maintain guidelines while using best company practices
- Accountable for reducing delinquency
- Manage web tool accounts including cash reconciliation issues
2
Responsibilities For Senior Collections Coordinator Resume
- Participates in the preparation, distribution and analysis of various accounts receivable reporting requirements
- Develops, writes and updates procedure manuals for the accounting processes performed in the accounts receivable department
- Coordinates the identification, monitoring and collection of overdue accounts receivable within credit policy guidelines
- Provides oral and written responses to customers regarding collection issues
- Provides backup to other Logistics Billing Coordinators as required
- Goal-driven performance, passionate about hitting goals
- Proficient in using Microsoft Office suite, Advanced Excel User (Pivot Tables, VLookups)
- Prepare monthly Accounts Receivable aging reports and collections Analysis
3
Responsibilities For OTC Credit & Collections Coordinator Resume
- Research customer account to identify, reconcile, resolve billing and payment issues
- Generate Individual office aging reports
- Knowledge of Microsoft Office software, including Word and Outlook
- Track aging accounts receivable- new cases with no payments
- Track termed cases that are receiving payments
4
Responsibilities For Electronic Data Collections Coordinator Resume
- Work collaboratively with other departments to expediently resolve outstanding collections
- Reduce DSO, Delinquency, and limit Bad Debt of aging receivables for assigned account portfolio
- Management of some individual collections cases as required
- Daily interaction with the collection partners
- Perform account collections and meet or exceed weekly and monthly collections goal
- Complete special projects under the direction of the Manager and Controller
5
Responsibilities For Senior Digital Forensics & Collections Coordinator Resume
- Maintain thorough, accurate and detail customer contact notes as per collections procedures
- Work with multiple internal business partners to resolve collection barriers and root causes
- Collections and Accounts Receivables – Works with internal case teams (Managing Principals, Principals, Vice Presidents) as well as high level outside clients to collect outstanding receivables
- Daily Deposit – Posts daily deposit to Client Finance software
- Special Projects – Work on special projects as assigned
- Customer Service – Responsive to internal and external requests. Provides high quality support
- Monitors customer credit files
6
Responsibilities For Credit / Collections Coordinator Resume
- Reviews credit applications and sets credit limits
- Works with sales to resolve credit issues
- Creates reports and prepares monthly reports for management
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Acting as the lead coordinator with limited supervision, performs and manages collection activity and persistent follow-ups on assigned portfolios of accounts receivable invoices
7
Responsibilities For Pre Collections Coordinator Resume
- Participate in meetings with department, office, and project managers for collection updates and other issues
- Provide proactive recommendations to Office managers and Division managers about future collection activity (including whether or not to escalate items to Legal, outside agencies, or demand letters)
- Assist in the training of office staff and with training of new acquisitions
- Correspond with customers via phone and e-mail
- Complete general A/R collections
- Review ATP statements for accounts in assigned portfolio (where required). Work with Operation Service Lead, Data Integrity Coordinator and ATP office on reconciliation of invoices
- Complete Blue and White invoice preparation and delivery (where required)
- Complete appropriate portion of Top 20 report within required timeline
- Prepare documentation for One-on-One with Manager
8
Responsibilities For Accounting / Collections Coordinator Resume
- Previous collection experience with strong follow up, problem solving, and analytical skills partnered with the ability to develop and implement payment plans to collect outstanding balances
- Self-starter with strong interpersonal and negotiation skills; ability to influence others while maintaining a working relationship. Ability to build solid working relationships across divisions/functions
- Excellent verbal and written communication skills; ability to articulate Manpower’s billing processes and systems to customers; ability to listen to the customer and determine the true issue for resolution
- Prioritize, manage time, and meet deadlines with minimal direction
- Demonstrated ability to manage projects from beginning to end. Possess planning/analysis skills for establishing project length, performance measures, and for developing and implementing action plans
- Demonstrate flexibility around changing deadlines by adapting to the needs of internal and external clients
- Ideally previous experience in a Collections (or similar) role within a B2B environment
- Knowledge of Microsoft Office applications (good level Excel)
- Seeking candidates who posses the following
9
Responsibilities For Medicare / Medicaid Collections Coordinator Resume
- Routing of customer issues to Supervisor of Credit and/or Sales Staff within the organization
- Running aging of assigned deductions
- Participation in department meetings
- Account collections; responsible for contacting delinquent accounts to resolve overdue payment, determine reasons for same and review terms of sale and manufacturer guidelines regarding policies of purchase and return
- Account Analysis; analyzes paying habits of customers who are delinquent in payment of bills and recommends further action. Evaluates customer records and recommends the next account status, including closing, orders to be held and/or change in terms
- At least two years of collections/customer service experience
10
Responsibilities For Special Collections Coordinator Resume
- Forwarding necessary information established for the Daily, Weekly, Monthly reporting for internal/external departments
- Ensures invoices are mailed in a timely manner by supporting timely and accurate processing of various monthly and daily billing cycles
- Provides customer service by answering, researching and reconciliations of telephone and written inquiries from customers and external parties
- Conducts analysis of monthly aging detail and provides explanation of outstanding balances
- Maintain the customer comment section of all concerns with customers in computer system
- Communicate well with internal and external customers and work well with others
- Work in a fast paced, high volume office climate
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