Collections Representative Resume Sample
Chadrick Daugherty
449 Hudson Stream,
Phoenix,
AZ
+1 (555) 521 3414
Work Experience
Senior Collections Representative
08/2016
-
PRESENT
Detroit, MI
- Monitors staff’s adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations, Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
- Customer Focus: Demonstrating understanding of how one's actions and/or work impact the Company's relationship with customers
- Previous customer service, collections, or sales experience INDBBTSF
- Proactively manage designated accounts to resolve and reduce past due balances
- Maintain communication of problem accounts to Shared Services Manager
- Receive and resolve incoming customer calls
- Administer and maintain credit hold process
Collections Representative
09/2011
-
02/2016
Phoenix, AZ
- On-site cafeteria and fitness center
- Eligibility for most benefits begins within first 30 days of employment
- Identify collections issues and forward to Resolver Group for dispute resolution
- Provide invoice(s) to the customer with proper backup documentation
- Prompt daily attendance at assigned work location
- Highly organized and able to prioritize work
- Knowledge of the relationship between A/R and A/P
- Strong computer skills including mainframe systems and Microsoft Office
- The employee is regularly required to sit; use hands to handle or feel and talk or hear
Collections Representative Intern
09/2005
-
07/2011
Los Angeles, CA
- Process credit card payments to clear customer invoices
- Works with sales and customer service to resolve customer disputes
- Assists with other departmental activities as needed
- Experience making outbound collection calls
- Demonstrate high proficiency using Excel
- Prepares and secures invoices to be sent to off-site storage while adhering to the company’s document retention policy as well as handling requests for box retrieval
- Processes adjustments to customer’s A/R accounts as directed
- Reviews customer’s accounts and identify skipped invoices
- Per hour + avg. incentives = approximately $47,000+ without overtime
Education
Herzing University - Birmingham Campus
2000 - 2004
School's Degree in Business
Professional Skills
- Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
- Strong computer skills, including working knowledge of Microsoft Windows and navigation, mouse and keyboarding skills
- Specific type of experience required: Collection experience. Excellent customer service and organizational skills
- Analytical skills coupled with excellent written and verbal communication skills
- Strong ability to prioritize, with excellent time management skills
- Strong written and verbal communication skills Ability to communicate effectively via email transmission and phone by utilizing proper grammar and phrasing
- Experience Required: 3 years prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines
How to write Collections Representative Resume
Collections Representative role is responsible for customer, excel, analytical, microsoft, negotiation, computer, collection, word, collections, interpersonal.
To write great resume for collections representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Representative Resume
The section contact information is important in your collections representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Representative Resume
The section work experience is an essential part of your collections representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections Representative resume experience can include:
- Experience Required: 0-2 years prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines
- Demonstrate excellent customer service/listening skills and provide timely follow-up
- Need to have great phone skills and be organized, along with basic excel skills
- Strong communication, prioritization, and multi-tasking skills with high attention to detail
- Excellent written and verbal skills that allow effective communication via phone and email; professional and customer focused manner with attention to detail
- Demonstrates the ability to organize and use time effectively, prioritizes work flow and meets deadlines
Education on a Collections Representative Resume
Make sure to make education a priority on your collections representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Representative Resume
When listing skills on your collections representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections representative skills:
- Effective analytical skills and time management skills
- Effective time management skills and ability to prioritize and multi-task to complete daily tasks while handling both incoming and outgoing calls
- Strong negotiation, skip tracing, problem solving, and probing skills that are utilized in a professional manner
- Demonstrated experience maintaining a solid attendance record, including tardiness and early outs
- Demonstrated ability to effectively communicate, orally and in writing with diverse groups of individuals in Spanish and English
- Demonstrated experience prioritizing workflow to meet department objectives
List of Typical Experience For a Collections Representative Resume
1
Experience For Credit & Collections Representative Resume
- Experience Required: 2+ years prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines
- Exemplify strong problem solving and negotiation skills
- Excellent negotiation, oral and written communication skills
- Use your great Customer Service skills help Keep Customers in their Cars
- Negotiate effectively to help Customers understand their financial responsibilities
- Experience in JD Edwards (preferable) or large ERP experience
- Above average Excel skills (V-lookups and Pivot tables)
- Firm personality and skills to successfully collect delinquent payments
- Proficiency in MS Windows - Excel and Word skills required
2
Experience For Senior Collections Representative Resume
- Able to communicate and negotiate effectively and efficiently
- Communication effectively through email, phone and in person
- Experience in transplant collections experience
- Experience with MS Excel with creating basic formulas, sorting, filtering, and data collection
- Customer service experience in an office setting, call center setting or phone support role using the telephone and computer consistently
3
Experience For Associate Collections Representative Resume
- Experience with Microsoft Excel (creating basic formulas, sorting, filtering, and date collection)
- Experience with Microsoft Excel doing data entry, reviewing reports, sort / filter and open / edit / saving documents
- Collections, billing, or customer service experience analyzing and solving customer problems
- Manages credit hold policy; reviewing customer account status, payment performance, and sales collection action prior to approving/declining order release
- Resolution of client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Resolve open balances by analyzing insurance / patient correspondence and making effective decisions based on policies and procedures
- Experience in a service oriented culture including working within SLAs
4
Experience For Cb-credit / Collections Representative Resume
- Motivated by helping people through difficult situations while providing an exceptional customer experience
- Experience with collecting payments from and settling accounts of delinquent customers
- Experience with MS Word with the basic document creating and editing
- Experience conducting data analysis and preparing recommendations from the findings
- Experience in Billing / Collections in a Medical field or a medical setting
5
Experience For Accounts Receivable Collections Representative Resume
- Experience with Re - billing functions as appropriate and exhibits knowledge of UB04 and 1500 bill forms and filing requirements
- Experience with re-billing functions as appropriate and exhibits knowledge of UB04 and 1500 bill forms and filing requirements
- Experience with re-billing functions as appropriate and exhibits knowledge of UB04 form and filing requirements
- Experience identifying root causes and recommending a solution to drive results
- Experience working and communicating within a team environment
6
Experience For Medicare Collections Representative Resume
- Recent hospital billing / business office experience utilizing UB-04 and CMS 1500
- Experience in Billing and / or Collections Revenue Cycle setting
- Experience with Microsoft Word (creating and editing documents)
- Experience with Microsoft Excel (data entry, reviewing reports, sort / filter and open / edit / saving documents)
- Experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
7
Experience For Mortgage Collections Representative Resume
- Previous work experience in a physician practice, large medical group billing office, or acute care facility business office working with guarantor accounts
- Work experience using Microsoft Outlook or similar email system (calendaring, folders, emails)
- Experience in working within a high volume customer service environment using a phone and computer
- Experience with Re- billing functions as appropriate and exhibits knowledge of UG04 bill forms and filing requirements
- Experience in an office setting environment, call center setting, phone support, or customer service role
8
Experience For Senior International Collections Representative Resume
- Experience using Microsoft Excel (data entry, reviewing reports, sort, filter, open, edit, save)
- Work experience in either billing, claims processing or claims resolution
- Previous experience analyzing and solving customer issues
- Good understanding of the accounts receivable and accounts payable functions –required
- Financial and/or accounting experience required
- Previous banking experience would be extremely helpful
9
Experience For Collections Representative, PRE Resume
- + Ensure accounts are prioritized by dollar value and aging date
- Work with various internal departments to gather supporting documentation to determine validity of deducted amounts
- Experience in being part of a credit and collections team in Finance Operations
- Experience of managing complex accounts and relationships
- Financial and/or accounting experience required
- Collections and reporting experience
- The Collector has greater coaching experience as well as greater administrative responsibilities and account maintenance responsibilities
- 2-4 years of Financial and/or accounting experience
10
Experience For Business Collections Representative Resume
- Experience making collection calls
- Experience in using Microsoft Excel to create and modify spreadsheets
- Experience in Billing / Collections with Medi-Cal Managed Care payers
- Experience in Collections in a Medical field or Medical setting
- Hospital Medicare billing and or collections experience
List of Typical Skills For a Collections Representative Resume
1
Skills For Credit & Collections Representative Resume
- Solid organization, analytical, negotiation and excellent professional verbal and written communications skills
- Strong analytical and trouble - shooting skills
- SAP experience, highly skilled analytically as well as experience performing reconciliations
- Solid Microsoft Office skills required, including Word, Excel and Outlook
- Prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines is required
- Strong communication, problem solving and analytical skills are required
- Excellent interpersonal skills and be able to handle confidential information in a professional matter
- Strong communication skills to interact and support the stores
2
Skills For Senior Collections Representative Resume
- Excellent organization skills and follow through
- Excellent communication, sales and negotiation skills
- Pleasant telephone demeanor. Strong oral and written communication skills
- Good written, verbal and interpersonal communication skills (ability to diffuse difficult situations/conversations)
- Excellent phone manner, and communication skills
3
Skills For Associate Collections Representative Resume
- Good communication and PC/keyboard skills required
- Effective written & verbal communication skills.
- Knowledge of and ability to use good telephone skills and etiquette
- Excellent verbal and written communication skills with internal and external parties
- Strong communication skills to interact and support the stores, our Major schools and 3rd party agencies on a daily basis
- Demonstrated Project Management experience with strong attention to detail
- Working effectively as a team with various departments
4
Skills For Cb-credit / Collections Representative Resume
- Developing self and improving job-related skills
- Demonstrated experience conducting data analysis and preparing recommendations from the findings
- Advanced collections and recovery problem solving, negotiations, and coaching skills
- Analytical ability and computer skills including Microsoft Word, Excel, and Outlook, and be able to understand and use automated underwriting system
- Great attention to detail and critical thinking skills
- Interpret policy and procedure and utilize decision-making skills to resolve agent and customer problems
- Intermediate computer skills in MS Office Suite, including Excel and Word
5
Skills For Accounts Receivable Collections Representative Resume
- Claims follow-up, appeals process and other focused review processes (attention to detail and multitasking skills)
- Experience in Business, Accounting, Account resolution, credit extension experience
- Equivalent working experience with Third Party Insurance Cash Adjudication experience
- Intermediate to advanced skills in Microsoft applications, with specific proficiency in Excel (Formulas, data entry, creating spreadsheets)
- Utilize Advanced Reporting Excel Skills: Pivot Tables, V Lookups and Formulas
6
Skills For Medicare Collections Representative Resume
- Knowledge and application of grammar, spelling, and punctuation skills
- Data Entry and Cash Posting skills
- Prior experience with ACCPAC and Salesforce, considered an asset
- Two (2) years Patient Access or Patient Financial Services experience or related collections and customer service experience
- Comprehension of mathematical logic and skills
7
Skills For Mortgage Collections Representative Resume
- Experience: 1 to 3 years of related experience
- Professional and courteous phone skills
- Clear, concise and professional written and oral communication skills
- Exemplify quality customer service skills
- Professional customer service skills
- Utilize customer service skills to achieve collections goals
8
Skills For Senior International Collections Representative Resume
- Attention to detail and sound judgment skills
- Collection, customer service or finance background and analytical skills necessary to reconcile Corporate/Medium customer accounts with complexity
- PC skills, with specific proficiency in Excel
- Effectively and efficiently multi-task in a fast-paced environment
- Strong Commercial collections experience
- Effectively collect past due balances within designated assignment area, to help meet company DSO and A/R reduction goals
9
Skills For Collections Representative, PRE Resume
- Basic accounting skills and math proficiency needed
- Exceptional Customer Service and Communications Skills
- ) MS office skills
- Effectively communicate in a respectful and assertive manner to negotiate payment
- Computer Skills to navigate care systems and the Windows environment
- Customer service skills, courteousness, negotiation, documentation
- Learn and execute skills needed to secure payments
- Reviewing all re-openings, re-determinations, appeals prior to them being sent to Medicare for reprocessing
- Banking or Medical Billing experience
10
Skills For Business Collections Representative Resume
- Longstanding company that puts the best interest of its members first in order to provide excellent customer service
- Servicing accounts by investigating problems and finding resolutions to create a positive customer experience
- Microsoft Excel experience (filtering, editing, sorting, saving data to spreadsheets)
- Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
- Experience in working within a professional setting doing high volume data entry
- Experience in an office setting, call center setting or phone support role using the telephone and computer consistently
List of Typical Responsibilities For a Collections Representative Resume
1
Responsibilities For Credit & Collections Representative Resume
- Manage a large client pipeline with excellent follow-up skills
- Basic skills in Word and Excel
- Communicate effectively with the check debtors in accordance to debtor information and the nature of the call
- Experience in assisting Customer Service and Collection Team Members as well as other payer teams
- Experience in Collections in a Healthcare setting
- Work experience using ICB10 and CPT codes
2
Responsibilities For Senior Collections Representative Resume
- Multitask, prioritize and manage multiple responsibilities, and meet changing deadlines
- Medical collections experience in a hospital, clinic, doctor's office, or any other medical setting
- Experience performing payer and follow-up functions within a healthcare revenue cycle position
- Collections or related client / patient billing experience
- Hard working with excellent attendance
- ICB Diagnostic Coding experience
3
Responsibilities For Associate Collections Representative Resume
- Experience in accounts receivable and business-to-business collections including dispute resolution
- Experience with healthcare / billing client collections
- Experience working in medical / healthcare environment
- Experience with working with global employees outside of the United States
- Experience in Collections Revenue Cycle setting
- Indentifies areas of concern and provides effective problem resolution and suggestions regarding customers' account status
4
Responsibilities For Cb-credit / Collections Representative Resume
- Experience with large customers containing multiple schedules
- Experience with understanding payment application and payment reconciliations
- SAP FI working experience
- Investigate issues and find resolutions to create a positive Customer Experience
- Excellent attendance, responsible & dedicated
- Progressive related experience with commercial collections in a B2B environment
- Proven ability to decrease complex portfolio by 35-40% in short time frame
- Priority is to follow up on work list accounts in a timely manner as determined by payor and process matrix
5
Responsibilities For Accounts Receivable Collections Representative Resume
- 2 – 4 years of experience in accounts receivable or accounts payable
- Experience working with customers to resolve credit and collections issues
- Hospital Medicare Billing and / or Collections experience
- Billing or collections experience
- Healthcare billing / collections related experience
- Experience in Collections in a Healthcare setting
- Experience in Patient Financial Services or Patient Accounting
- Work experience with the following payers: Medicare, Medicaid, Managed Care & Commercial Payers
- Experience working with a PC and multiple programs / systems and the ability to learn new and sometimes complex program
6
Responsibilities For Medicare Collections Representative Resume
- Experience in use of Medical billing software
- Experience preforming payer and follow-up functions within healthcare revenue cycle position
- Experience in assisting Customer Service and Collection Team Members as well as other team members
- Experience with coding requirements and Medicare. Medicaid Regulations
- Knowledge of Healthcare billing / collections related experience
- Previous experience working with Microsoft Excel (ability to create and edit spreadsheets)
- Previous experience working with Microsoft Suite PowerPoint, Word and Visio (ability to create, edit and save)
7
Responsibilities For Mortgage Collections Representative Resume
- Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics
- As appropriate, provides training and guidance to incumbents with less experience
- Uniform Billing experience (UB04/UB92)
- Financial and/or accounting experience required.Search Jobs US
- Operate office equipment including copy machines, calculators, fax machines, and printer
- Experience working in a customer service or collections environment
- Prioritize work appropriately based on needs of attorneys and case deadlines
- Work with Finance Manager to build effective relationships with internal and external customers
8
Responsibilities For Senior International Collections Representative Resume
- At least one year of Credit/Collections experience
- Business to business collections experience highly desired; consumer collections is acceptable
- Excel experience with Vlookups ans Pivot Tables
- Work independently with daily tasks, and be able to set priorities with little supervision
- Maintain good customer relations
9
Responsibilities For Collections Representative, PRE Resume
- Strong knowledge in Microsoft Excel, Word, and Outlook
- Proven ability to work in and maneuver through DDE and CWF/HIQA
- Proven ability to work in and maneuver through DDE and CWF / HIQA
- Experience in account resolution & credit extension
- Customer service/collection experience
- Related experience
10
Responsibilities For Business Collections Representative Resume
- Corporate credit collections experience
- International experience would be great
- Strong attention to detail, goal oriented, and organized
- Employ effective techniques to locate and notify debtor of delinquent accounts through outbound/inbound calls
- Run aged trial balance reports, review and prioritize to maximize and expedite collection efforts
- Experiences in Microsoft Office tools: Excel, Outlook
- Experience with construction industry collections
- Hospital Collection experience
- Strong on the phone
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