Commercial Operations Analyst Resume Sample
Benton Waters
99778 Abby Terrace,
Dallas,
TX
+1 (555) 510 3582
Work Experience
Senior Commercial Operations Analyst
10/2017
-
PRESENT
Phoenix, AZ
- Coordinate and maintain team documentation efforts for responses to RFI’s, RFQ’s and RFP’s
- Supporting the role in the messaging and development of materials and submittals
- Experience/Training in the operations or support of eCommerce online systems
- Experience with Shop Management System software, or ability to achieve advanced knowledge within six months of date of hire
- More than 8-10 years’ experience in Sales, Business Operations or Deal Desk function within a multinational company
- In conjunction with Legal, ensure contracts protect Pearson’s interests and facilitate compliance
- Handle application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s)
Commercial Operations Analyst
10/2010
-
07/2017
Detroit, MI
- Work with Service sales team to provide IB intelligence through Capture rate data, Renewals, OOW…
- Analyze historical revenue data for direct and indirect business to understand revenue trends
- SFDC champion, focal point for system projects and dashboards
- Own end of life communication by ensuring accurate dates are communicated to the LCTs and follow up on customer’s letters
- Lead the IB clean-up projects for all Africa LCTs
- Support in SII exercise
- Analyze the IBOW growth for Africa by LCT to provide valuable information on each market potential and areas for growth
- Calculates POS penetration rate and attach rate for Africa by modality
- Support CCS max aggression growth plan
Commercial Operations Analyst Data Team
01/2008
-
09/2010
Boston, MA
- Support Pricing initiative
- Communicates effectively with equipment sales, services, and marketing colleagues to maximize all sales potential
- Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented processes. Promptly escalate any quality or integrity issue
- Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations. Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up. Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions
- Accountable for the development and continuous evolution of contract templates and framework agreements
- Provide continuous improvement of solutions lifecycle processes & methodologies
- Coordinates, monitors, and executes daily production of reports used in the work unit; prepares monthly, quarterly and annual summary reports
- Revises and implements policies, procedures, and training materials to maximize efficiency and customer service
- Investigates and resolves reporting problems or issues
Education
University of Phoenix - Hawaii Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excel skills including writing logical formulas, creating pivot tables, designing conditional formatting and data validation
- Creative problem solving skills, and ability to effectively communicate and translate feedback, needs, and solutions
- Advanced Excel skills (e.g. high comfort level with consolidating and joining data, creating formulas, macro development)
- Relevant experience with a strong track record of client satisfaction, preferably in a client-facing environment
- Highly organized with the ability to effectively prioritize requests from multiple stakeholders, or escalate as appropriate
- Comfortable using Excel including generating graphs, and interested in learning advanced skills
- Comfortable using PowerPoint and interested in learning advanced skills
How to write Commercial Operations Analyst Resume
Commercial Operations Analyst role is responsible for customer, excel, compensation, finance, advanced, english, design, credit, training, integration.
To write great resume for commercial operations analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Operations Analyst Resume
The section contact information is important in your commercial operations analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Operations Analyst Resume
The section work experience is an essential part of your commercial operations analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial operations analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial operations analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Operations Analyst resume experience can include:
- Strong interpersonal skills, displays high level of tact, professional judgement and ability to handle sensitive compensation and financial information
- Proven experience with all levels of management, staff, clients and vendors
- Communication skills, oral and written, for the preparation of professional, clear, concise reports and
- Customer Service skills
- Customer service skills
- 1+year data entry Skills
Education on a Commercial Operations Analyst Resume
Make sure to make education a priority on your commercial operations analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial operations analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Operations Analyst Resume
When listing skills on your commercial operations analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial operations analyst skills:
- Experience in Commercial lending, with preference for AFS experience, or 5-7 years’ experience in MIS
- Excellent PC Skills (Excel, PowerPoint, Word, MS-Outlook)
- Exemplary communication, time management, and problem solving skills
- Understanding of and experience with data management and database design
- Strong attention to detail especially when dealing with large datasets from disparate sources
- Validation of Marketplace platform and offerings (regression and onboarding)
List of Typical Experience For a Commercial Operations Analyst Resume
1
Experience For Senior Commercial Operations Analyst Resume
- Related working experience
- Strong understanding of application architecture and design principles related to system integration
- Strong drive for taking ownership and initiative to drive continuous improvement
- Sales, sales support, marketing or related work experience
- Proven capability with MS Access (including the ability to maintain and update database tables, queries, macros & overall structure.)
2
Experience For Ultrasound Commercial Operations Analyst Africa Resume
- Organize, Prioritize and Multi-task with limited supervision
- Exceptional work ethic and strong sense of ownership of customer satisfaction
- Experience with applications architecture
- Experience and familiarity with IT best practices
- Experience with SalesForce or a similar Customer Resource Management tool
- Professional experience in an analytical function
3
Experience For Commercial Operations Analyst Data Team Resume
- Life science, pharmaceutical, or medical device experience
- Experience with SQL (or similar language)
- 4 – 6 years relevant work experience (Compensation, Analytics, Finance or HR role)
- Strong Understanding of Supply Chain
- Understanding of and ability to meet Service Level Agreements
- Create actionable insights from data using reporting tools and critical thinking
- Strives to constantly improve and enhance tracking, reporting and analysis
- Move towards automating all existing, as well as new, reports
4
Experience For Global Procurement Commercial Operations Analyst Resume
- Synergize reporting efforts and strategies between Sales and Marketing (key units, multi-divisional support processes, leads, pipelines)
- Deployment of Marketing campaigns in the Field
- Creation and support of training documents and SOP’s
- Utilize the portal for on-boarding merchants
- Develop and maintain all appropriate KPI reports using whichever source is most appropriate
- Communicate and coordinate with various internal departments including Customer Service, Scientific Support, Sales, Business Intelligence, and Logistics
5
Experience For Sales Analyst / Commercial Operations Analyst Resume
- Partner with both internal and external stakeholders to manage reporting needs
- Data compilation, analytics and updating of key strategic divisional and senior staff initiatives (KPI, PD, etc.)
- Roll-up of divisional direct & dealer forecasting
- Ad Hoc projects and reporting
- Fundamental understanding of CRM systems (Salesforce.com, Veeva, Microsoft Dynamics, etc)
- Proficiency with MS Office programs, including Excel and Access
6
Experience For Commercial Operations Analyst Resume
- Embraces working independently
- Performs routine systems-related tasks (passwords, user access, etc.) and works with technical group to resolve simple problems
- Manages local stakeholders in the communication of information, key facts and new initiatives
- Commercial incentives, reward management and reward protocols
- Field inventory management (Edwards THV products stored in hospitals based on Consignment contracts)
- Set-up and run monthly Commercial Operations reviews
- Liaise with Central Sales Ops Team to implement the changes that require IT support/development and benefit from Central initiatives
7
Experience For Senior Commercial Operations Analyst Resume
- Set-up management report to follow DRT
- Run monthly follow up calls with Spanish and Italian teams
- Coordinate production of monthly rELT presentation for the VP THV EU
- Perform profitability analysis by country & customer and issue recommendations
- Lead operational support for the Marketplace platform
- Drive resolution to defects and impacts to the platform
- Drive and measure customer satisfaction (business partners and retail)
- Document and execute offer / campaign workflows in Salesforce
- Lead QBR (Quarterly Business Review) sessions with partners
8
Experience For Ultrasound Commercial Operations Analyst Africa Resume
- Work with partners to establish a Merchant portal
- Track readiness and communicate status
- Cross-functional collaboration with business partners (internal and external), IT, and other support teams
- Drive for innovation and continuous improvement
- Automate and find efficiencies in the platform and current processes
- Maintain all CS process maps and other key policy/guideline documentation
- Participate in customer specification review, proposal development, contract development and negotiations, including complex software sales and service agreements
- Turn findings and insights into data stories
- Support special projects designed to improve commercial performance and/or expand capabilities (e.g. data warehouse development)
9
Experience For Commercial Operations Analyst Data Team Resume
- Collaborate and partner directly with sales management to understand business needs
- Identify and synthesize information needed to provide meaningful analyses
- Design, construct and produce reports and other sales performance tools
- Provide ad hoc project support for various initiatives within the sales and sales operations organizations to drive sales or efficiencies
- Compensation Administration & Analysis
- Ensure the accuracy and timeliness of sales incentive payments to the sales organization
- Create and Distribute pay statements
10
Experience For Global Procurement Commercial Operations Analyst Resume
- Maintain/Improve the systems, processes and data that drive the sales incentive plans for a large, multi-role sales organization (including maintaining sales territories, account adjustments, product inclusions, etc.)
- Participate in plan design and drafting
- Model proposed plans against anticipated business conditions
- Generate detailed monthly orders, sales and unit reports for sales reps and managers
- Proactively propose improvements
- Calculate compensation payments
- Circulate for approval/signoff
- Reports of productivity, quality, and other ad hoc requirements in an accurate and timely manner
List of Typical Skills For a Commercial Operations Analyst Resume
1
Skills For Senior Commercial Operations Analyst Resume
- SQL skills would be advantageous but not essential
- 1+year of excellent customer service experience
- Ad Hoc Analysis Interrogate revenue and margin cubes to respond quickly to ad hoc requests from senior management to drive effective decision making
- Experience in banking or in a directly related field within the financial services industry
- Between 1 - 3 years of professional experience
- Customer Experience, Identify system, process and policy enhancements and manage then to implementation for the CS/Sci Supp team
2
Skills For Ultrasound Commercial Operations Analyst Africa Resume
- Identify and support implementation of best practices to improve commercial operations execution, quality, effectiveness and efficiency
- Excellent English capability in both spoken and written
- 1+year experience with MS Excel
- Excel experience
- Experience MS Excel
- Developing new and existing Excel models, and introducing additional reporting and visualisation software to the business
- Providing operational servicing functions for CEVF Operations supporting the CEVF division, Equipment Finance and Small Business Lending Division
- Owning daily, weekly and monthly reporting on performance vs our proposition
3
Skills For Commercial Operations Analyst Data Team Resume
- Providing regular updates to stakeholders on a wide range of topics, including efficiency of cost centres and Contact Centre agent performance
- Analysing large and complex data sets to identify areas of improvement and then driving these project ideas through to completion
- Reviewing our internal systems making sure the loan is paid in full
- Serve as single point-of-contact for all US ComOps groups regarding creation of purchase orders, invoice processing and project tracking in Ariba & SAP
- Deal and contract process with your defined territory including strategic pricing and analysis, financial governance, and review of all terms and conditions
- Enter project data into salesforce.com system, ensuring accuracy and resolving issues
- Serve as back up to the Funding Manager, Leading Group when Manager is out
- Solution oriented, and able to keep focus on answering the question at hand in the face of imperfect/unavailable information
- Innovative thinker, applying knowledge of the data to not only answer the question posed, but to think bigger about how to add additional value to your stakeholders
4
Skills For Global Procurement Commercial Operations Analyst Resume
- Understanding of the 3-Tier Distributor System
- Supporting other business units with customer related analysis and operational queries
- Using SQL to dig into data to find new opportunities and areas in which the customer journey can be improved
- Preparing the proper documentation to release the specific collateral for each commercial loan
- Updating our systems to reflect release
- Thoughtful Communicator with the wherewithal to tailor messaging to various audiences (financial, business, technical stakeholders)
- Provide day-to-day support and training for the EMEA Sales and Professional Services teams
- Process contracts and orders, while ensuring all required documentation is in place and in compliance with internal policies
- Team oriented and committed to providing an extraordinary level of service to clients
5
Skills For Sales Analyst / Commercial Operations Analyst Resume
- Monitor and QC reports, ensuring consistency and accuracy
- Identify and manage the resolution of any reporting or data issues
- Work with IT to enhance and troubleshoot systems, data and processes affecting the sales organization
- Proficient in handling multiple tasks and attention details
- Flexible and able to thrive in a fast-paced environment to meet urgent stakeholder demands
- Quickly assess situation, identify root causes of issues and solve
6
Skills For Commercial Operations Analyst Resume
- Monitor and enforce Salesforce data accuracy and compliance with established processes
- Proactively monitor active opportunities and work with the Sales team to ensure opportunities are set up properly
- Provide discount review and point of escalation for business and legal term changes
- Proactively suggest operational improvements to systems and processes
- Actively engage with and act as a business partner to many areas of the business
7
Skills For Senior Commercial Operations Analyst Resume
- With Microsoft suite of programs (MS Excel, Word and Outlook)
- Quickly come up to speed with our internal applications and systems
- Extract, manipulate, mine, and analyze data for key insights
- Interact extensively with commercial business, finance management and staff, requiring excellent teamwork, strong communication skills and effective interpretation and presentation of financial information
- Knowledgeable about new and emerging internet-based media
- Researches, compiles, and reports work unit and individual volume, productivity, quality, and other statistics
- Work efficiently and independently with both, speed and accuracy
- With MS Office (Word and Excel)
8
Skills For Ultrasound Commercial Operations Analyst Africa Resume
- Multi task and deliver when volumes are high
- Comply with relevant Credit and Group policies, local policies and regulations as it relates to collateral for a Commercial loan. Adhere to State and local Compliance laws
- Liaise across US ComOps associates (Marketing, Medical Affairs, Business Operations, Healthcare Systems and Pricing & Analytics) as well as Finance associates to assist with detailing and planning out the financial aspects of their tactical planning initiatives, including proper classification, coding and phasing of the projects
- Gain a strong understanding of, and ability to communicate, the Marketplace technical framework and procedures
- Validation of portal functionality
- Onboarding of Marketplace offerings to Mobile and IHU platforms (both Media and RIG)
- Report out to stakeholders on progress v. Budget & Forecast, providing insightful commentary on variances and adjustments throughout the fiscal year
9
Skills For Commercial Operations Analyst Data Team Resume
- Implement all PACE STP related process design improvements
- Assist with the preparation and analysis of the annual OPEX Budget and Forecasts in accordance with timelines and requirements set forth by the NALT and CSL Finance
- Contribute to the PACE Source-to-Pay (STP) workstream as US subject matter expert as needed
- Develop, implement and maintain “leading practices” related to processes and systems to improve business support and increase effectiveness and timeliness of financial and business deliverables
- Conduct ad-hoc analyses as decision support as necessary (i.e. vendor selection with Procurement, Marketing program ROI, etc.)
- Responsible for overall local data quality by driving the maintenance of the Sales hierarchy , product and customer allocation and process maintenance of accounts (e.g. unallocated accounts). Includes the monitoring and maintenance of the WorkDay feed
- Has the knowledge base to become the expert on country structure and set up within the Sales force and can represent their Country in implementation/improvement projects/initiatives
10
Skills For Global Procurement Commercial Operations Analyst Resume
- Becomes the key country liaison with the Sales Hierarchy maintenance team to ensure structure accurately reflects the country situation and that local and central information is consistent
- Field sizing and Territory balancing; defining & utilizing tools for Territory Planning and sales rep deployment
- Management of field time – reducing non-customer facing, improving time with high potential accounts, etc
- Evaluation of field coverage, commercial share of noise, customers profiling and targeting
- Maintain and execute living procedural documentation (e.g. SOPs, FMEAs, informational and training documents)
- Manage invoicing and billing with Marketplace business partners
- Deep understanding of reporting and monitors to clearly articulate the platform’s performance (e.g. both systemic performance and usage)
- Liaise with IT in respect of CS systems roadmap including identifying enhancements to improve efficiency and productivity
- Management of alternative targets, including referral activities
List of Typical Responsibilities For a Commercial Operations Analyst Resume
1
Responsibilities For Senior Commercial Operations Analyst Resume
- Extensive experience of using MS Excel to analyse and present data essential
- Experience of using Hyperion Essbase to interrogate data highly desirable
- Stakeholder Management Proven track record of engaging across different levels of an organisation to gather requirements and set stakeholder expectations
- Problem Solving Ability to resolve micro-level development issues whilst considering macro-level implications e.g. impact to exam question or business strategy
- In-depth knowledge of leveraging MS Access to manage data essential
- Proficient at PC office software such as excel, word, PowerPoint etc.
- Deal in a multicultural environment and interface with various stakeholders
2
Responsibilities For Ultrasound Commercial Operations Analyst Africa Resume
- Personal drive, positive attitude, team player
- Strong ability to effectively monitor and manage client operations, including executive level reporting and data analysis for monthly and quarterly business reviews
- Strong ability to quickly learn and comprehend business processes and problems to effectively develop technical solutions
- Exceptional customer service, analytical problem solving, conflict resolution, and process development skills
- Motivate self and others to perform above normal expectations
- Drive efforts to completion with attention to detail and quality
3
Responsibilities For Commercial Operations Analyst Data Team Resume
- Demonstration of a customer-centric drive
- Flexible/adaptable approach to work
- Work with large amounts of data to analyze information and identify trends
- Serve as subject matter experts and serve as business unit liaison with other departments
- Data Management Extensive experience of working with different sets of raw data to consolidate, cleanse and transform them into fit-for-purpose sources of insight
- Data Analysis Demonstrable experience of interrogating data and presenting it in a way that clearly answers business questions and drives actionable insight with careful reconciliation to ensure accuracy
4
Responsibilities For Global Procurement Commercial Operations Analyst Resume
- Comfortable with Outlook for email and calendar and with MS Word for basic document preparation
- Highly numerate and logical
- Results driven and ambitious
- Attend conference calls with Head of Sales and Head of Commercial Operations; prepare agendas, take notes, and produce official minutes focused on actions. Follow up or support completion of actions as directed by Head of Sales or Head of Commercial Operations
- Responding to requests
- Support members of Head of Sales’ leadership team to prepare ad hoc communications as needed
5
Responsibilities For Sales Analyst / Commercial Operations Analyst Resume
- Pipeline Insight Analyse CRM data from Salesforce to give visibility of opportunities in the pipeline, highlight risks to quarterly targets, and analyse sales performance
- Data Quality Management Identify data integrity issues and manage them appropriately in the short-term, then engage with technical teams to ensure long-term resolution
- Report Development Conceptualise and build new reports as per management's needs, and own mid-term delivery, then engage with technical teams to productionise
- Go-to-Market Support Extract data from source systems and integrate it with off-line data, managing anomalies, to support GTM activities such as customer segmentation
- Business Change Readiness Provide data integration and commercial operations support for new Product/Company Acquisitions or other significant events
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