Commercial Operations Manager Resume Sample
Jada Kovacek
9011 Omari Trace,
Phoenix,
AZ
+1 (555) 409 0246
Work Experience
Commercial Operations Manager
09/2016
-
PRESENT
San Francisco, CA
- Key technical point of contact for ad tech partners, involved in the implementation of new tech as well as the in-life management and optimisation
- Oversee an outsourced Advertising Operations team responsible for the ad trafficking and IO process
- Coordinate with the internal product team to request and prioritize commercial development asks
- Troubleshooting of technical issues across the sales and buy side platforms, across display, video and native
- Optimize and manage the advertising stack across the BT Digital Advertising properties. Working closely with the sales and yield optimization teams to ensure we have a high performing technology setup
- High involvement with long term strategical projects around DMP, header bidding, native and Audience Extension
- Assist the sales and buy side teams with audience segmentation using our DMP and analytic platforms
- Work closely with the Commercial Capability Manager to assess 3rd party vendors
- Sales Analytics - C360 case-opportunities-quote metrics, distributor performance metrics, territory management metrics
Senior Commercial Operations Manager
07/2014
-
08/2016
San Francisco, CA
- Sales Support - support key functional initiatives and activities such as metrics reporting, customer relationship management (CRM), ERP upgrades, profit planning, events, and meetings
- Leadership of the global filtration customer service, field service, and technical service teams
- Optimizes customer satisfaction through continually improving the customer experience
- Improve technical support teams globally with structured process for training and development for internal products and targeted customer applications
- Establishes appropriate metrics to measure functional excellence for the sales department including but not limited to measuring and assuring PO price accuracy, on-time CRR completion, 100% compliance to CRM usage and other requirements as identified by the sales department
- Functions as the key focal point for functional excellence for the Global Filtration Sales Department. Supports training and onboarding activities of new members to the sales team to assure they are educated on the functional excellence and process requirements
- Benchmarks with other internal or external sales departments to assure best practices are utilized
- Supports account managers with customer inquiries, data aggregation for account management when needed, transition of orders from production to service, and related customer support activities
- Interfaces with Information Technologies to assure alignment with IT. Supports organization’s efforts to improve the speed and accuracy of quote development and cost estimation
Capex Commercial Operations Manager
09/2008
-
05/2014
Houston, TX
- Ensures end-to-end business processes are standardized and that overall project framework aligns with divisional and customer requirements. Ensures that the Eaton Business System is leveraged effectively within the sales department where appropriate
- Lead Business Process Improvement events for the sales and customer service functions to identify and improve the customer experience
- Support and participate in the Division strategic planning and profit planning process identifying key needs and opportunities
- Support global sales leaders with change management process and ensure adherence of communication with policies
- Drive productivity improvements and performance management across the global customer service function including consolidation, leverage of LCC and optimal footprint
- Provide leadership, in partnership with IT, on initiatives to upgrade order management ERP modules and phone system/contact centers across the Division
- Build organizational capability required to deliver and sustain a premier customer experience for Eaton filtration customers. Responsibilities include knowledge transfer plan, development of a continuous improvement culture and performance management
Education
University of Phoenix - Metairie Campus
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills; oral, written, and presentation skills required
- Strong analytical skills to support the optimization of varied business opportunities and ability to effectively prioritize tasks
- Proven experience using SQL/Access/VB skills
- Skilled negotiator with strong influencing skills. An ability to influence others at a senior level
- Highly developed Sales Management skills with at least 8-10 years experience in a manager role, establishing and driving quality and performance
- High emotional intelligence, with strong interpersonal, relationship management and networking skills. Relevant tertiary qualification
- Exhibit creative thinking and strong analytical skills
How to write Commercial Operations Manager Resume
Commercial Operations Manager role is responsible for business, analytical, excel, organization, leadership, optimization, software, reporting, planning, analysis.
To write great resume for commercial operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Operations Manager Resume
The section contact information is important in your commercial operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Operations Manager Resume
The section work experience is an essential part of your commercial operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Operations Manager resume experience can include:
- Sales Operations Team – responsible for order entry of commercial contracts for new capital orders, combined orders and change order amendments to existing orders. Help drive revenue through order management in concert with the Contract Administration team
- Service Operations Team – responsible for order entry of new commercial Service contracts, commercial Service Contract renewals, combined orders and change order amendments
- Field Support Operations Team – responsible for support of District Service Managers and Technicians in the area of processing work orders, assigning and processing resource related billings and the invoicing of service contracts to end use customers
- Software Upgrades Operations Team – responsible for quoting activities in support of software upgrades & software support agreement renewal and uplift opportunities
- Strong leadership, motivational, communication skills and interpersonal skills
- Strong Computer Skills, especially Excel, Tableau, MS Access and / or other similar data visualization and coding software
Education on a Commercial Operations Manager Resume
Make sure to make education a priority on your commercial operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Operations Manager Resume
When listing skills on your commercial operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial operations manager skills:
- Develop and maintain a strong talent organization by selecting, appointing, and developing a team that embody the skills and drive to contribute to our success
- Excellent Leadership, Coaching and Team-building skills
- Strong negotiation skills & ability to
- Strong Microsoft Office skills, specifically within Microsoft Excel
- Strong leadership skills, able to work on a matrix organization
- Managing customer service experience to ensure flawless execution of customer orders and inquiries and effective handling of customer complaints,
List of Typical Experience For a Commercial Operations Manager Resume
1
Experience For Senior Commercial Operations Manager Resume
- Strong leadership/management skills, superior analytical, problem-solving and organizational skills
- Maintain accurate and efficient records to effectively track customer orders
- Effectively manage large projects from cradle-to-grave
- Exceptional operational and financial management skills
- Quality customer service skills and a customer focus
- Strong customer orientation and experience of working across multiple divisions
- Line Management experience – with the ability to engender a strong team ethic amongst direct reports and colleagues
- Experience coordinating administrative and accounting processes
- Some experience with configure to quote (CTQ) systems in the course of delivering proposals and quoting activity on engineered product groups
2
Experience For Associate Commercial Operations Manager Resume
- Solid knowledge of Global Distribution Systems, Travel Agency Automation and Fares & Pricing
- Use Rant and Rave to measure customer satisfaction and experience, following company escalation processes to ensure any issues are dealt with and resolved
- Liaise with Corporate Pricing and Channel Marketing teams to develop effective, high-ROI channel programs
- Demonstrated ability to manage processes / systems / tools in a comparable environment (independent of the industry)
- Build strong Finance-Business Partner relationships with a variety of functional leaders, becoming a trusted advisor to each
3
Experience For Capex Commercial Operations Manager Resume
- Demonstrated ability to analyze complex data and translate into actionable items at the strategic and tactical levels
- Domain experience: BDGS and B&U
- Coordinate key milestone meetings inclusive of bid / No bid, proposal review prior submittal and turnover to operations
- Good understanding of electrical systems
- Experience in a multinational business, particularly in the manufacturing industry
4
Experience For Commercial Operations Manager & Ehgm Resume
- Legal background to support T&Cs negotiations and redlining with customers; Risk mgt. experience
- Experience across Field Sales Capability and Customer Marketing would be an advantage
- Knowledge of technology supported platforms - Experience of working with IS teams / 3rd party partners in the delivery of technology change is beneficial
- Previous experience of at least 2 years in a managerial role in strategic marketing or sales is preferential
- Experience of change management and commercial strategy deployment
- Industry Experience - 10 years
- Handle a broad range of responsibilities through time management and prioritization
- Upervisory experience
5
Experience For Ls Ci Commercial Operations Manager Africa Resume
- Proven track record of customer focused excellence in a diverse and global team
- Proven ability to deliver results and achieve metrics
- Black Belt in a Lean Skill desired
- Rigorous, analytical work experience
- Strong ability to perform without daily oversight and direction
- Strong drive & Passion
- Leading, implementing, managing and monitoring commercial excellence projects; providing inside into data to assist leadership decisions,
- Maintaining understanding of business operations/environment within the team in order to provide Operating Review commentary
6
Experience For Commercial Operations Manager Rtg-office Based Resume
- Leading and driving actions for improvements in the commercial operations support processes,
- Reviewing and improving distribution management process to drive compliant, efficient and profitable business with Roche's distributors and end customers,
- Understanding of budgetary process, managing budgets
- Working with the Legal Team to generate and drive contract completion
- Developing and executing Rexnord commercial forecasting of products
- Using your knowledge of the business environment, provide an independent evaluation of business forecast, and assessment of business risk or opportunities
7
Experience For Commercial Operations Manager, Services Resume
- Manage customer inspections, including but not limited to scheduling, developing inspection plans and providing resources, as required
- In collaboration with Engineering assess risk and opportunities during tendering process for existing and new business initiatives
- Improve sales forecasting accuracy by interpreting sales funnel and quotation data to create an accurate bottoms-up monthly forecasting process
- Develop roadmap for innovating into new areas of analytics which might include predictive modeling, scenario planning, etc
- Develop/adopt standardized tendering process and documentation using latest templates in collaboration sales and marketing teams
- Support sales by identifying vertical and horizontal accretive opportunities to expand the business during tendering process
- For very complex opportunities, provide leadership to the bid team along with drafting, reviewing and negotiating commercial documents
- Identify and manage training opportunities, including individual employee development
8
Experience For Country Commercial Operations Manager Resume
- Review and evaluate performance, quality and cost improvement objectives for engineering and manufacturing departments
- Review new technology and provide consultation and advice to marketing & engineering on plant capabilities
- Manage and review incoming orders, and supervise the order through the manufacturing process
- Regularly reviewing the current processes of the business and developing metrics and measurements to ensure the achievement of strategic goals,
- Drive the monthly GTW reporting process for NA & Global F&B and support aligning regional GTW processes to the global F&B standard
- In a commercial/analytical leadership role supporting a complex Sales and Marketing organization
9
Experience For Opex Commercial Operations Manager Resume
- Great at adapting & responding to Change
- Meet and exceed the expectations of customers through the delivery of service and product excellence according to the prescribed operating model
- Develop and grow new and existing customer relationships in order to understand existing and potential requirements
- Work closely with ISI, ISJ leadership team and Sales Training department in the strategic plan and execution of the sales training and leadership development
- Business acumen with an understanding key financial metrics such as standard costs, manufacturing profit, bill of materials, and income statements
- Develops multi-media campaigns to generate aftermarket demand as well as influence the specifier without a door-crossing
10
Experience For Commercial Operations Manager Regional Team Resume
- SIOP (Sales, Inventory and Operations Planning)
- Deep knowledge of the Pharmaceutical Commercial and Marketing practices and regulations
- Manages operational activities, staffing and budget for defined area
- Gain a quick understanding on technology with a particular focus on e-commerce
- Contract Drafting and T&C’s discussion
- Manage the company wide commercial operating ecosystem
List of Typical Skills For a Commercial Operations Manager Resume
1
Skills For Senior Commercial Operations Manager Resume
- Strong interpersonal skills are also essential to effectively interact with all teams, areas and levels of business
- Solid PC skills, including experience using MS Word, Excel or equivalent
- Strong communication skills at the Executive level
- Excellent communication skills with employees, peers, and senior level of management
- Strong computer skills - internet , Word, Excel
2
Skills For Associate Commercial Operations Manager Resume
- Exhibit strong presentation skills
- Prior experience with contract drafting and SOW review – managing both commercial and legal terms within a customer agreement
- Strong business & financial acumen – experience working with P&L and complex financial metrics and analysis
- Synthesis and Public Speaking skills
- Strong background/experience in monitoring and protection systems for Power Transformers
- Interpersonal communication and planning skills
- Advanced skills in analysis and interpretation of sales and market data
- Demonstrated ability to deal with large amounts of data, manage as needed and consolidate and report critical summaries of the data
- Demonstrated ability to identify, lead and develop talent along with demonstrated managerial courage
3
Skills For Capex Commercial Operations Manager Resume
- 4 – 7 years of work related experience with strong knowledge of the air/tour travel market place
- Strong attention to detail, a sense of urgency, the flexibility to quickly switch between priorities, and the ability to thrive in a fast-paced environment
- Influencing skill set
- Improving sales force effectiveness by optimizing sales funnel management processes, CRM, and quotations tools.
- Experience working with senior leadership (i.e. presentations to senior leadership, business plans, influencing and challenging)
- Experience in influencing and implementing new ways of working in a complex multi-site environment
- Experience managing Clinical Sales in the medical device with knowledge of the operating room environment
- A professional Accounting qualification (ideally CIMA/ACA) with 3+ years industry experience
- Effective working with a global set of stakeholders from diverse cultures
4
Skills For Commercial Operations Manager & Ehgm Resume
- Solid background focusing on continuous improvement, lean methodologies of an operation
- Demonstrable managerial experience in an operational environment - requiring on-time, on-quality, on-cost, delivery of service
- Understand Inquiry-To-Order (ITO) process and tools for ensuring bid compliance and risk mitigation prior to release of a proposal to a customer
- Experience across marketing and/or finance roles
- Manufacturing experience
5
Skills For Ls Ci Commercial Operations Manager Africa Resume
- Strong understanding of Global Transformer OEM’s and Utility Companies
- Experience working with non-financial management and staff in the development of business plans
- Experience in managing a multi-cultural environment
- Good business understanding/acumen
- Experience leading BPI events
- Provide a controlling resource for the Commercial Effectiveness Manager, and process and operational support for Divisional Sales Managers
- Strong team player with the ability to lead a team of managers
- Experience of relationship management / account management / customer management of a portfolio of accounts at senior level
6
Skills For Commercial Operations Manager Rtg-office Based Resume
- Evidence of detailed analytical ability
- Proven ability to inspire and manage teams, both directly and through a matrix management structure, a team player
- Demonstrates a flexible management style
- Highly organised with an excellent ability to manage multiple projects under pressure
- Numerate with strong accuracy and attention to detail
- Excellent Excel and Access knowledge
7
Skills For Commercial Operations Manager, Services Resume
- Experience in a technical/commercial role or in operations role, preferably developed in Oil & Gas Market
- Experience in an Operations / Sales Ops / Business Analysis capacity or similar,
- Some technical solution architecture experience
- Results driven: detail oriented, drives for results and accountable for metrics. Demonstrated sense of urgency yet remains calm under pressure
- Multi-task and switch between priorities as required
- Proven ability to clearly communicate with technical and non-technical audiences in a complex org
- Customer-focused mindset w/ demonstrated ability to understand & respond quickly to customers
- Commercial and/or sales experience
- Applicable experience
8
Skills For Country Commercial Operations Manager Resume
- Extensive experience of using Salesforce to manage and analyse pipeline essential
- Experience of using PowerPoint to deliver insightful presentations essential
- Experience of using Visio or equivalent to document processes highly desirable
- Experience of using MS Project or equivalent to manage projects desirable
- Experience of managing SAP
- Experience in process improvement and optimization
- Self-starter with demonstrated leadership
- Experience in the electrical field
- Skilled at persuasive communication
9
Skills For Opex Commercial Operations Manager Resume
- Experience with GAAP and SOX compliance in a publicly traded company
- Experience in a multinational business, particularly in the manufacturing/services industry
- Experience of leveraging from all facets of sales; national, local & outsourced contact centre workforce
- Maintain key commercial effectiveness metrics & dashboards – i.e. monthly CAM performance dashboards (sales, pipeline, pricing, contract renewals, etc.)
- Partner with Commercial Tools and IT to drive global CRM strategy, focusing on commercial effectiveness
10
Skills For Commercial Operations Manager Regional Team Resume
- We research & analyze trends in transactional data where required in order to continually improve the customer experience and manage operating costs
- We prioritize, triage and track issues impacting regions as well as own and drive issues into Global Support teams
- Experience of working with B2B customers and/or partners
- Experience of working for WiFi, Wireless, Broadband service provider
- Broad industry business acumen, emotional intelligence, executive disposition, and a strong bias for results
- Good understanding of technical and commercial concepts within broadband, WiFi or connectivity business
List of Typical Responsibilities For a Commercial Operations Manager Resume
1
Responsibilities For Senior Commercial Operations Manager Resume
- Experience interacting and working closely with Sales / Marketing personnel and Customers under a range of situations
- Support Sales team in opportunity development/assessment with customers and pricing strategy, leveraging prior proposals and information on market conditions
- Lead the commercial capability upskilling program
- Significant commercial or technical experience, preferably with commercial management, application engineering
- Understanding of sales businesses (desirable)
- Driving CP & FC forecast accuracy & consistency improvement initiatives for India Work collaboratively with Commercial, Supply & Finance teams
2
Responsibilities For Associate Commercial Operations Manager Resume
- Developing demand management capability and capacity of India team
- Ensuring vetted forecast is uploaded every month by 2WD
- Highlighting demand & supply imbalances (gaps) and facilitate agreement on allocations/constraints to manage short supply/excess stocks & phase in/out products
- Provide leadership and support to the business planning process and ongoing performance metrics and reporting against business plan
- Support the Business Planning, budgeting/ forecasting and actual business performance process
- Support quota-setting and commissions plan modeling, forecasting, and administration
- Delivers monthly, quarterly and ad-hoc reporting and analysis as requested including team performance reporting
- Coordinate pricing administration, annual program agreement coordination, management of promotions and all tracking related to sales
3
Responsibilities For Capex Commercial Operations Manager Resume
- Responsible for the deal sheet process, trade process, tracking, approval supporting the business; Delegation of Authority
- Actively engage and contribute to current quarter operating metrics and also in long term planning & strategy
- Delivery of analytics including Mix/Margin analysis, Price-Volume-Mix analysis, and Budget v. actual operating expense analysis
- Management and implementation of the sales operations, processes and delivering best in class ways of working in the commercial organisation
- Facilitate CP & FC supply product categorization & its linking with forecasting
4
Responsibilities For Commercial Operations Manager & Ehgm Resume
- Customer and market driven; Passion for creating new sources of value, differentiating versus competition
- Integrate the technical support team, including segment leaders, finance, product support, engineering, and others in the implementation of customer strategies
- Responsible for department contingency planning and regulatory compliance
- Understand or be able to determine what a high performing sales team needs
- Basic understanding of project and change management principles
- Play proactive role in providing business advice and assistance on business issues
- Support and monitor business opportunities by review of quoting and business proposals
5
Responsibilities For Ls Ci Commercial Operations Manager Africa Resume
- Lead and continue to develop the customer service organization to be our competitive advantage by delivering a superior service to our customers
- Lead the EMEA pricing function to maximize our market profitability
- We support the strategic objectives of the air business in understanding the current state of Expedia’s service propositions within regions
- Sound knowledge of Global Distribution Systems, Fares & Pricing
- Gain a quick understanding of technology with a particular focus on e-commerce
- Qualification of new opportunities to ensure Sky Business are responding to commercially attractive opportunities
6
Responsibilities For Commercial Operations Manager Rtg-office Based Resume
- Manage the bid / opportunity response from project kick off, response through to hand over, closely managing the cross-functional team throughout
- In collaboration with key stakeholders, manage the tendering process from Bid/No Bid through to project win/loss and turnover to operations
- Influence outside of a direct reporting relationship and leverage resources
- Advanced knowledge of GCC pharmaceutical industry/environment including distributor model, tender environment and market dynamics
- Basic knowledge of advanced reporting applications (eg Qlik)
- Financial and business planning acumen
- Knowledge of procedures, policies and regulations concerning pharmacovigilance, with reference to market research
- Travel domestically and internationally (20% of the time, including overnight) is required
7
Responsibilities For Commercial Operations Manager, Services Resume
- Proficient with key commercial IT platforms including SAP, SFDC, Tableau
- Responsible for insight generation for the sales function and implementation of strategies such as capacity planning / contact and coverage
- Successful initiation/facilitation of multi-disciplinary working
- Maintain rolling CP & FC forecast accuracy of India in green zone
- Attend ROP, CSOP & TSOP meetings & ensuring demand transparency for informed business decisions and facilitate development of consensus sales plan
- Drive agreement on forecast uncertainty (Events) & its creation/updating in system
- Fast onboarding of new CP Demand planner – roles, responsibilities, system & process
- Support implementation of new processes/ways of working
8
Responsibilities For Country Commercial Operations Manager Resume
- Support the development of a change plan taking into account employee engagement, and customer connection
- Support on necessary activities to ensure business continuity during the transition
- Support development and growth of the proposals team, establishing team identity and positive culture to drive retention and growth
- Drive continuous improvement activities in all areas of responsibility to improve operating performance
- Lead and facilitate the commercial capability training agenda across Diageo and Broker Sales
- Develop and organize engineering and operations capacity plans to support market needs for current and forecasted business
- Monitor market trends, incoming orders and sales billed. Establish production plan for plant, in conjunction with Production Coordinators and Satellite Manager
9
Responsibilities For Opex Commercial Operations Manager Resume
- Implement changes and productivity improvements without negatively affecting morale or production
- Adapt to rapidly changing environments and act as change agent to facilitate organizational change
- Leadership role and driving change commercial management
- Provide commercial and technical expertise to the Sales team to drive revenue from existing and new partnerships
- Responsible for the reduction of customer and supplier credits and minimising customer and supplier invoice queries
10
Responsibilities For Commercial Operations Manager Regional Team Resume
- Understand or determine what a high performing sales team needs
- Deal Pricing Expertise
- A basic understanding of internal controls and US GAAP, particularly revenue recognition policies
- Manage customer specification review, proposal development, contract development and negotiations, including equipment sales and service agreements
- Obtain necessary approvals through risk reviews per established Delegation levels before submitting proposals to customer
- Oversee a department of 20 employees
- Establish deep understanding of customers’ business and technical needs by developing and communicating customer outcome scenarios, including benefits and returns that result from the utilization of GE’s proposed Digital solutions
- Create proposals for Digital Service offerings including review of customers’ specifications, proposal development, contract development and negotiations of software service agreements
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