Commercial Support Resume Sample
Judson Stracke
99623 Trycia Garden,
Phoenix,
AZ
+1 (555) 609 3403
Work Experience
Commercial Support Specialist
11/2016
-
PRESENT
Dallas, TX
- Working knowledge of PC and Macintosh network configuration required
- Supports ad hoc requests / projects
- Assists with training fellow team members
- Ensure that all plant commodity outbound soybean meal and hulls shipments are properly controlled, applied, and invoiced per the customer’s intentions
- Ensure that all plant commodity purchases and receipts are properly controlled, applied, and settled per the producer’s intentions
- Support the production admin. supervisor with daily reporting of production, inventories, and plant KPR’s
- Ensure that all plant commodity purchases and receipts are properly controlled per the producer’s intentions as well as SOX and USDA compliance
Commercial Support
08/2013
-
07/2016
Chicago, IL
- Experience or exposure to agribusiness activities and transactions
- Exposure to using enterprise business applications such as SAP-GTM, SAP
- Business Warehouse, or comparable commodity or ERP system
- Strong end user computing skills
- Experience with end-user tools – e.g. MS Excel, Word. Lotus Notes
- Versatility, flexibility, and analytical skills are essential
- Maintains creditability and confidence with NOV PFT’s customers, distributors, Sales Team, Accounting, Compliance, Credit and ALL Internal departments while performing this function
- Maintains accurate record of all outstanding issues and reports on status as called upon, but no less than monthly
- Has primary responsibility for review of new domestic and international orders from new customers and have their accounts established in a timely fashion. Makes or recommends process improvements where necessary
Commercial Support Assistant Login to Save This Vacancy
12/2006
-
07/2013
San Francisco, CA
- Compile a chemical spreadsheet showing daily inventories and coordinate with Plant Analyst for month-end reporting
- File-A/P, contracts and mailing, oil documents, making labels for folders and others items as needed
- Retain trucker insurance files
- Print and reviewing ACH Reports showing daily payments to customers
- Print Customer Checks
- Review Daily Position and prelim Tie-Out and coordinate with the commercial department
- Serve as Back-up for securing Meal Samples
- Serve as Back-up for Scale House Attendants
Education
Palm Beach Atlantic University
2002 - 2006
Bachelor's Degree in Finance
Professional Skills
- Very good English skills both spoken and written; depth IT skills, excellent knowledge of MS Office products (MS Project, Word, Excel, PowerPoint)
- Excellent written and oral communication skills, organizational skills, and detail-orientation
- Strong influencer, independent thinking and strong planning/prioritization
- Strong influencer, independent thinking, and strong planning/prioritization, capable of high performance under tight schedules
- Strong communication skills, being able to interact with senior management
- Skills and experience in creative content writing
- Strong IT skills especially Microsoft Office (Word, Excel and PowerPoint)
How to write Commercial Support Resume
Commercial Support role is responsible for excel, power, word, analytical, organization, english, microsoft, intermediate, training, finance.
To write great resume for commercial support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Support Resume
The section contact information is important in your commercial support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Support Resume
The section work experience is an essential part of your commercial support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Support resume experience can include:
- Responsible for support and communications generally related to account establishment needs with direct customers, sales, distributors and representatives of all domestic and international orders
- Demonstrates excellent customer service skills with the ability to use tact and diplomacy
- English Reading / Writing skills over 80%
- Independent thinking and strong planning/prioritization are critical to success
- Creative problem solving skills with the ability to proactively identify and implement improvements to systems and procedures
- Demonstrate a good understanding of processes and applications typical of NOV’s / and competitors product offering
Education on a Commercial Support Resume
Make sure to make education a priority on your commercial support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Support Resume
When listing skills on your commercial support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial support skills:
- Excellent computer skills including Word, Excel and Power Point
- Proficient in English, good telephone handling etiquette and interpersonal skills
- Strong communication skills and able to interact with senior management
- Excellent German communication skills
- Self-directed and good organizational skills
- Intermediate to advanced experience in Microsoft applications as well as Microsoft Excel skills required (i.e. Pivot Tables, Formulas, VLOOKUP functions)
List of Typical Experience For a Commercial Support Resume
1
Experience For Commercial Support Specialist Resume
- Experienced professional in Tender Management / Project
- Coach, train, and evaluate employees’ ability to improve effectiveness, efficiencies and productivity
- Considering the competition’s products and/or services and customer base in framing solutions
- Supporting the Financial Manager with the team’s expenses
- Signposting of appropriate queries to HCDM’s and TaCT team
- Working closely with the IFM Help Desk to ensure reactive and remedial works are charged for in accordance with the Contract
2
Experience For Commercial Support Manager Resume
- Attending monthly and periodic contract review meetings
- Interacting with BUF / GS for various activities and requirements for updates / forecasts / BVA
- Presenting value propositions to clients: improvements made, templates built, support calls handled, etc
- Willing to work in a night shift schedule
- Support Adhoc information and analysis requests from Finance including downloading and analyzing data for analysis from various systems of the company
- Recommend process changes that improve communication, reporting, documentation, etc which lead to shorter order processing times and deliveries
- Assist in the management of Subcontractor accounts, including review of applications for payment and issuing of payment notices
- Assist in producing and analysing cost and value reports against forecast in conjunction with the commercial and finance teams
- Exercises supervisory authority concerning staffing, performance appraisals, promotions, and employee relations matters
3
Experience For Hospital Commercial Support Manager Resume
- Comfortable working across a variety of financial platforms and reporting systems
- Maintain continuing credit management education by attending Professional Association Meetings
- Responsible for training team members and ensuring work produced is in compliance with all applicable laws and regulatory requirements
- Overall forecasting, planning and actual analysis
- Responsible for month and quarterly reporting, planning and BVA deliverables on sales, P&L, cash flow, headcount etc
- Improve tools, templates and systems used in the planning and forecasting process to ensure robustness of submissions with improved accuracy
- Understand our competitors offering technically and commercially and provide intelligent feedback relating to competitor activity
4
Experience For Associate Director, Commercial Support Resume
- Decision support: Prepares ad-hoc reporting & business performance analytics to drive business performance & better decision-making
- Support BUF / GS during month end / quarter end closing activities
- Assist Regional Commercial Managers in managing various Annual Fees invoicing process in various countries
- Serve as a career steward for all staff; manage onboarding of new-hires and prepare existing staff for career advancement
- Serve as a resource for pitch scripting and objection handling
- Capable of taking initiative and understanding the business impact of the role
- Exposure to supervising and/or coaching a sales team
- Basic understanding of finance/accounting and contract
- Development opportunities in a fast-moving, dynamic and high-performing Team
5
Experience For Manager of Claims & Commercial Support Resume
- Data management of internal costing and contract systems along with clients management tools
- Proactive and creative in finding solutions
- Data analysis, trend and forecast and actual reporting
- Review ad-hoc reporting & performance analytics – Gross Profit/Price volume/BVA’s etc
- Manage 2 direct reports, set and review clear goals and objectives performance managing as appropriate
- Participate in functional or career development training
- Possesses an awareness and understanding of the bank and operational aspects of the products and services used by clients
- Perform ad hoc reporting & performance analytics - GP analysis, Price volume,
- Follow up support sales on resolve customer complaints, discrepancies, and disputes using appropriate internal and external communication
6
Experience For Italian Commercial Support Specialist Resume
- Review for processing 6 month mandatory credits/debits
- Ensure payment is received in line with the contract agreement and that any queries which are withholding payment are promptly responded to
- Assist the Senior Commercial Manager in the preparation of periodic internal and customer reporting
- Proposals – Assist in the valuation and submission of contract variations, maximising both revenue and profit margin
- Utilizes advanced knowledge of banking products and services to identify and refer cross-sell opportunities
- Provides face-to-face service to commercial banking customers
- Possesses an awareness and understanding of the bank and operational aspects of the
- Awareness and understanding of bank products and solutions used by commercial clients
7
Experience For Senior Commercial Support Analyst Resume
- Perform ad hoc reporting & performance analytics with business insight - GP analysis, Price volume, Budget vs Actual reports
- Proficient with Microsoft programs including Word, Excel, PowerPoint, and Outlook.
- Develop and manage the Cluster Consumer planning calendar and update cycle aligned with the regional requirements
- Provide clear, understandable and meaningful insights to the business to support the management in making informed business decisions
- Continue to find efforts to streamline, simplify and standardize reporting and analysis
- Provide training, both commercial and technical to develop growth
- Communicate potential opportunities to either develop or reposition our product offering to further business growth
- Ensure policies and procedures are followed including compliance with WWP
- Maintain the forecast document and assist with budgeting
8
Experience For Graduate Commercial Support Manager Resume
- Store Audits - collecting samples and market information
- Possesses an awareness and understanding of the bank and operational aspects of
- Proficient with Microsoft programs including Word, Excel, PowerPoint, and Outlook
- Knowledge of general finance/accounting processes
- Analyse and categorise data and assist Regional Commercial Managers in getting respective Area Sales Managers’ approval for the proposed uplift
- Prepare general notices and coordinate with various AVEVA offices for sending the notification to all customers
9
Experience For Senior Commercial Support Engineer Resume
- Liaise and coordinate with Finance Department to ensure invoices being raised with revised Annual Fees
- Design process work flow that incorporate Annual Fees contractual uplifts process into the routine invoicing process of various regions
- Liaise, coordinate and ensure that change of price escalation clause is being updated in the contract template
- Provide on-going performance feedback and facilitate the formal review process for each direct report
- Ensure salesforce.com compliance and accurate reporting
- Possession of an awareness and understanding of the bank, and operational aspects of the
- Knowledge of bank policies, procedures, and banking regulations.
- Broad understanding of BT’s products and services is essential
- Commercial or scientific or comparable training background
10
Experience For Manager, Account Manager / Commercial Support Resume
- Aptitude to develop a working knowledge of the NOV PFT processes, multiple ERP systems, the NOV PFT Industrial product line
- Advanced knowledge of word processing and spreadsheet applications
- Have an understanding of instrumentation and its’ use
- Knowledge of Finance / Accounting principles and processes
- Environmental market understanding
List of Typical Skills For a Commercial Support Resume
1
Skills For Commercial Support Specialist Resume
- Strong interpersonal and overall communication skills (written and verbal)
- Effectively manage time and prioritize to meet deadlines; highly productive and efficient multi-tasker
- Effectively manage time and prioritize to meet deadlines; highly productive and
- Strong customer focus and negotiation skills
- Support FM Managers in resolving of supplier/Sub Contract issues effectively
- Manage and develop 2 direct reports and ensure team is functioning effectively
2
Skills For Commercial Support Manager Resume
- Computer literate, with skills in all Microsoft Office products (specifically Word, PowerPoint and Excel) & Business Objects or similar
- High level administrative skills
- +2 years strong campaign experience within a fast paced target oriented environment
- Extensive written and verbal communication skills
- Proven experience in all written and verbal forms of communication (basic english level required)
- Be able to effectively handle customer-related problems of all types and to exercise proper judgment in their resolution
- Strong ability to multi-task, prioritize and execute
- Demonstrated experience in the ability to partner with associates at all levels of the organization
- Self-starter who takes charge in absence of detailed instruction; effectively initiates solutions
3
Skills For Hospital Commercial Support Manager Resume
- Experience with SAP or other ERP systems and financial consolidation tools (Hyperion, TM1)
- Self-starter who take charge in absence of detailed instruction; effectively initiates solutions
- Submitting / uploading data and validating reports / submissions in various systems of the company
- Responsible for the processing of MSc Unitary fees each month including the monitoring of valid Purchase Order numbers
- Possess 3+ years of experience with varying aspects of customer service, telemarketing, sales and territory management
- Related experiences required, possessing knowledge of general finance/accounting processes
- Exercise effective judgement and proactive decision making, including financial within parameters
4
Skills For Associate Director, Commercial Support Resume
- Ensure a working knowledge of appropriate NOV systems and processes to facilitate the most efficient and effective working practice
- Experience with Canada taxes and billing process
- Excellent working environment at Halfords Support Centre in Redditch
- Experience of using SalesForce or a similar CRM system in a sales environment
- Experience of editing website content
- Previous working experience in the pharmaceutical industry desired
- An apprenticeship in an Engineering/Fabrication environment with hands-on experience
5
Skills For Manager of Claims & Commercial Support Resume
- Proactively reviewing specifications to assure that they are Armstrong appropriate and meet agreements of contract
- Solid business acumen and sound analytical thinking in support of sales activities
- Related working experience preferably in a foreign base company
- Demonstrate a superb knowledge of market requirements (in specific countries) relating to our commercial and technical offerings
- Use of Computer literacy (including good command of Microsoft Excel, Word and Outlook)
- Knowledge or experience in the automotive or RV dealer segment
- Ales or business development experience
6
Skills For Italian Commercial Support Specialist Resume
- Prioritization / primary review of deliverables within the COE
- Good level of initiative and self-motivation
- A number of years’ relevant experience of finance, project management, customer service management / delivery
- Experience in the pharmaceutical industry desired
- Strong understanding and knowledge of Microsoft Office 365 (Excel, Word, PowerPoint, SharePoint, Outlook)
- Interaction level knowledge of SAP. Microsoft Dynamics experience
- Have experience with management of staff productivity and incentive campaigns
7
Skills For Senior Commercial Support Analyst Resume
- Are effective time managers with the ability to meet deadlines
- Demonstrate exceptional poise, maturity, and judgment at all times
- Or more on administrative work experience
- Operate Microsoft Office
- Experience in using Salesforce CRM is an advantage
- Professional work experience
- Credit and collection experience
- Computer literacy and intermediate skill in use of MS Excel, Power Point and Word are required
8
Skills For Graduate Commercial Support Manager Resume
- Intermediate skill in use of MS Excel, Power Point and Word are required
- Strong proficiency with Microsoft office (Excel, PowerPoint & Word)
- Ensure P&L/Balance sheet and headcount plans are consolidated correctly in the system
- Strong proficiency with Microsoft office (Excel, PowerPoint)
- Strong proficiency with Microsoft office (Excel, PowerPoint
- Data validations across different systems
- Strong influencer in matrixed environment
- Demonstrate and implement world class customer service levels
9
Skills For Senior Commercial Support Engineer Resume
- Demonstrate and understand NOV’s product offerings and developments in relation to sales activities and promotions
- Manage time and prioritize to meet deadlines
- Good in Ms Office applications (Ms Words, Excel. Power Point)
- Resolve customer and distributor credit issues with Credit and Account Receivable departments prior to shipment
- FP&A experience (Essential)
- Supporting job follow-up by documenting all customer interaction and completed tasks documented in Salesforce.com (SFDC)
- Organizing usage, corporate performance and other data to determine the value an account is receiving from our company
10
Skills For Manager, Account Manager / Commercial Support Resume
- Presenting pricing proposals to clients
- Completing the Budget and forecast updates working with Business and local finance – responsible for submission in Management system (TM1) and Bravo system
- Participating & chairing meetings
- Reporting & analytics: Prepare regular management reports and management review decks, while providing financial and business analysis
- Working knowledge of Process Technology
- Handling day to day operational issues with our most valuable sellers
- Exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment
List of Typical Responsibilities For a Commercial Support Resume
1
Responsibilities For Commercial Support Specialist Resume
- Business Plan support and analysis including working on various updates / estimates
- Quarter close and standard reporting including Budget vs Actual Analysis on a monthly / quarterly basis
- Responsibility for test number collection and invoicing of CPRR accounts
- Maintain and update MSc Master Schedule document according to customer requests
- Maintain a close commercial understanding to minimise errors and duplications
- Supports capability building in the team for support scope expansion
2
Responsibilities For Commercial Support Manager Resume
- An awareness and understanding of bank products and services used by commercial clients
- Prepare ad-hoc reporting & performance analytics work products
- Develop relationship with internal partners throughout the bank
- Dutch, Flemish or French native speaker
- A hands on go-getter
3
Responsibilities For Hospital Commercial Support Manager Resume
- Business Plan support and analysis – P&L, Balance sheet, Headcount and other key financial data
- Talent development and the ability to motivate and drive a team
- Responsible for supporting financial performance, service delivery; manage billing and efficiency of change controls, help renewals, and general activities affecting commercial and service performance of the contract or potential contract
- To provide functions such as billing, revenue assurance, debt monitoring, technical data collection, inventory management, change control, document management, service ordering and tracking, update and manage financial scorecards and P&Ls, contract reporting, and third party contract administration
- As an identified critical resource, to have the required training/awareness that provides a recognised level of BCM competence
- To provide pro-active alert on any facts that impacts the contract P&L
- To understand the risk profile and opportunity potential in terms of profit and revenue growth
4
Responsibilities For Associate Director, Commercial Support Resume
- To undertake tasks in support of commercial due diligence and contract renewals
- Present to a group on a topic that is familiar
- Monitor employee productivity and motivate team to reach set SLA’s and monthly goals
- Available to work in Pasig City (Silver City 2)
- Provide monthly reports on key KPI’s on delivery, contract performance
5
Responsibilities For Manager of Claims & Commercial Support Resume
- Responsible for the generation of MSc business review financial reports, in the agreed time limits, including the generation of shipping reports and utilising these to create a MSc specific Financial report for inclusion into Business review document
- Responsible for the generation of MSc business review performance reports, in the agreed time limits with the collaboration of Ortho Care
- Maintain and renew service contracts in MXP with responsibility to attain customer PO’s when required
- Manage the administration of MSC accounts
- Work collaboratively with internal customers
6
Responsibilities For Italian Commercial Support Specialist Resume
- Support contract compliance review to ensure profitable execution on commercial agreements and identify opportunities for profit enhancement; cost reductions and operations improvement opportunities
- Prior experience in financial analysis, business planning or sales
- Partner with Sales and Operations to support new business and account growth initiative modeling with proformas and deal review analysis
- Manage account profitability and entitlement cost forecasting reporting; provide insight on challenged accounts and assets and make recommendations to adjust service delivery to improve results
- Be the first interaction when a client has questions about the pricing of his renewal
7
Responsibilities For Senior Commercial Support Analyst Resume
- Monitor accounts receivable identifying potentially adverse collection issues, and recommend appropriate actions to minimize credit risk
- Organize all aspects of the renewal for the Renewal Specialist(s), Client Services Managers and Director of Sales
- Work closely with collections in Finance to get subscriptions paid in a timely manner
- Works with various departments to resolve client issues
- Prepare reports that add value to our internal Business Partners
- Responsible for support sales in collection activities
8
Responsibilities For Graduate Commercial Support Manager Resume
- Analyze, approve or reject credit applications
- Recommend and maintain credit lines for all customers
- Motivate and educate others on credit management within and outside the department
- Coordinate and serve as liaison for communications between customers, director of credit, sales, logistics & other business segments
- Make customer visits to support sales
- Actively participate in Sales meetings to reinforce Credit and Collection processes and behaviors with our customers
- Assist and supervise clerical personnel
9
Responsibilities For Senior Commercial Support Engineer Resume
- Execute, customize, and distribute SFDC, BO or ERP (SAP/Innatrack) reports as requested by Sales or Marketing, execute CATTs for maintenance of Sales related data in SAP
- Execute administrative tasks for Sales and Marketing such as expense reporting, process invoices and PO set up, sales sample requests, packaging bill of material requests/new item request, new 3-digit product request, new vendor request, etc
- Provide general administrative assistance to Sales and Marketing such as ensuring customer and internal contact information and organizational charts are up to date in SFDC and/or SharePoint
- Business partnering with various stakeholders (where necessary and required by Business Unit Finance)
- Assess and make decisions based on data available
- Manage 2 members of staff (dependent on cluster complexity)
10
Responsibilities For Manager, Account Manager / Commercial Support Resume
- Working in conjunction with the Business Unit Finance local teams in UK/Ireland to ensure accurate and timely recording of all Business Plan and forecast updates in TM1
- Establish and maintain service level agreements (SLAs) and performance metrics
- Control of account WIP and debt management processes
- It is essential for the job holder to know when it is appropriate to seek advice or authority
- Uses professional knowledge to develop advanced approaches or to resolve critical problems; manages large-scale, high-impact projects on a regular basis
- Provide end to end support for designated function for AP region and based out of Singapore
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