Communications Program Manager Resume Sample
Luisa Howe
7896 Schroeder Crest,
New York,
NY
+1 (555) 653 1500
Work Experience
Communications Program Manager
12/2017
-
PRESENT
Houston, TX
- Support the execution of strategic plans aligned to business priorities
- Work cross functionally across the enterprise with the implementation of communications activities
- Prepare team and client groups on changes in policies and practices within the organization
- Plans and manages business unit and department processes and practices to ensure programs are aligned with company business goals and objectives
- Leadership in media or communications plan development and implementation - Project management
- Foster productive working partnerships with internal clients to identify communications needs, create annual programs and initiative-specific communications plans
- Manage elements involved in the successful implementation of communications plans and campaigns to ensure message alignment, channel optimization, scheduling, copy, design, measurement and other production needs
Marketing Communications Program Manager
09/2013
-
11/2017
Boston, MA
- Create engaging content consistent with the company’s brand standards for communications and marketing materials, including through clear, concise and persuasive writing across multiple channels (including key messages, talking points, print copy, digital and social media content)
- Collaborate with team members (graphic designers, digital media and others) to create engaging content, including through the use of platforms, visuals, writing and other techniques
- Provide advice and counsel to internal clients and teammates on effective communications strategies, as well as to revise, edit and enhance communications consistent with our brand and to build the company’s reputation
- Identify, use and develop communications channels and appropriate media to reach customers, employees and other audiences
- Contribute as a member of the Corporate Affairs team and other departments to support strategies, innovate and deliver results to strengthen the company’s brand and reputation with customers, external stakeholders and employees
- Identify and employ strategies to measure impact and effectiveness of plans and tactics
- Partner with external vendors as necessary
Reporting & Communications Program Manager
09/2010
-
07/2013
Dallas, TX
- Represent the company before and engage in community, employee and other stakeholder opportunities
- Internal: Corporate leaders (including VPs of regulated and non-regulated business units), functional leaders and specialists in Human Resources, Customer Service, Information Technology, Safety, Investor Relations, Regulatory, Community Affairs, Governmental Affairs; Natural Gas and Electric Utility Operations; Business Development
- External: Customers; vendors; industry and professional associations
- A driving passion for communications, internal client customer service and building a community
- Motivated, energetic self-starter with strong problem-solving skills
- Manage a team of 3-4 direct reports
- Lead a cross-functional team to develop communications strategies and implement campaigns
- Play a leading role with other team members to achieve the business goals of Humana Pharmacy Solutions and Humana Pharmacy mail order
- Use your problem-solving skills, be organized, and show attention to detail while managing multiple high-profile programs
Education
York University
2005 - 2009
Bachelor's Degree in Communications
Professional Skills
- Superior writing and organizational skills, in both verbal and written forums, with strong writing/editing/proofing skills
- Demonstrated planning, critical thinking, and problem-solving skills
- Excellent written communications skills, including a keen understanding of audience and tone
- Manage multiple priorities, to execute and coordinate projects efficiently and effectively; adjust to shifting priorities
- Excellent organizational, leadership, and decision making skills
- Excellent program management experience with proven instances of balancing multiple projects and a high workload
- Strong IT skills including basic HTML, Photoshop, video creation packages and survey tools
How to write Communications Program Manager Resume
Communications Program Manager role is responsible for organizational, communications, editing, software, digital, content, copywriting, marketing, retail, training.
To write great resume for communications program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Communications Program Manager Resume
The section contact information is important in your communications program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Communications Program Manager Resume
The section work experience is an essential part of your communications program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communications program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communications program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Communications Program Manager resume experience can include:
- Strategy: Implements a strategic plan that is aligned with broader corporate communication and that supports service delivery and revenue generation efforts across all lines of service
- Strong organizational and time management skills to handle multiple projects in a fast-paced deadline driven environment
- Work independently, prioritize work effectively, and manage multiple projects at any given time
- Coach students or faculty in communications to improve their skills when writing consulting reports and giving presentations to corporations
- Skills in interviewing a variety of people and gathering and synthesizing information from many sources
- Experience leading teams, prioritizing projects and providing oversight
Education on a Communications Program Manager Resume
Make sure to make education a priority on your communications program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communications program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Communications Program Manager Resume
When listing skills on your communications program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical communications program manager skills:
- Strong copy writing skills (examples required) and ability to effectively review and critique writing
- Excellent grammar, writing and organizational skills as well as the ability to gather and present information in an effective and concise manner,
- Great attention to detail, solid organizational and project management skills, strong work ethic and positive attitude are required
- Demonstrated analytical, persuasive, and communication skills
- Demonstrated leadership skills and ability to leverage diverse teams and deliver results
- Strong presentation, oral and written communications skills
List of Typical Experience For a Communications Program Manager Resume
1
Experience For Marketing Communications Program Manager Resume
- Strong analytical and organizational skills - ability to convert data into insights and manage multiple efforts
- Has a proven track record of managing, prioritising and delivering multiple communication projects at the same time
- Proven writing experience, preferably public relations related
- Strong professional presence with senior leaders, and leadership experience
- Work history that demonstrates a strong work ethic
- Experience in developing, implementing and controlling of modern, complex marketing programs in a cross-functional matrix organization
2
Experience For Intranet Communications Program Manager Resume
- Experience developing messaging for customer-facing Sales teams
- Proven examples of successfully working with executives and business leaders – anticipating their needs and delivering exceptional work on time
- Experience participating in or managing digital content production with an emphasis on design or art direction
- Experience producing content for and working directly with clients
- Professional experience in a Marketing Communications role preferably in the IT/Telecom industry in B2B marketing
3
Experience For Reporting & Communications Program Manager Resume
- Experience planning and implementing strategic and tactical communications plans
- Experience developing and driving internal communications strategies
- Experience of working on large company wide events
- Experience communicating online and through social media
- Experience producing slide presentations
- Demonstrate a strategic vision and work to continually align with the changing business needs/context
4
Experience For Executive Communications Program Manager Resume
- Determine priorities, budget and resources for marketing plans and track resources again those plans
- Experience in corporate communication with emphasis on building strategies to foster employee communication and engagement
- Target effective communications strategies for various audiences
- Collaborate with teams and functions to develop content and plans to help them reach their employees and communicate their news and priorities across EMEA
- Consult with leadership to understand and develop strategies to communicate business priorities
5
Experience For Merchandising Communications Program Manager Resume
- Demonstrated ability and commitment to work with agility to manage multiple projects, stakeholders and deadlines in a fast-paced environment
- A valid Colorado driver’s license or the ability to acquire one upon employment
- Professional experience with, or at least a general knowledge of, Colorado’s forests and natural resources
- Knowledge or experience in the health care field
- Develop and lead execution of effective communication programs and plans both internal and external within a department or business unit
6
Experience For Industry Communications Program Manager Resume
- Reviewing, editing, and publishing work created within the agency, including reports, PowerPoints, briefing papers, and other materials
- Managing communications, planning targets, tracking deliverables, and meeting deadlines
- Administering contracts, including external printing
- Driving new ways of working
- Willing to roll up one’s sleeves and get work done, even when it’s outside the scope of the job
- Willing and able to occasionally travel in the US and internationally
7
Experience For CS Communications Program Manager Resume
- Creating a new culture
- Harmonizing efforts across the US businesses
- Developing products in Microsoft Office programs, Adobe Creative Suite, Google programs, and other tools as needed
- Writing newsletters, blogs, website content, and constituent correspondence
- Engaging with audiences through a variety of social media channels
- Drafting Compensation and Incentives communications and support materials for T-Mobile commissioned employees
- Developing communications that help audiences better understand Compensation and Incentives programs and initiatives
8
Experience For Senior Marketing & Communications Program Manager Resume
- Creates and supports implementation processes for planning, updating publishing editing and archiving communications
- Create and support implementation processes for planning, editing, publishing and archiving communications
- Review and edit existing content to improve employee understanding and develop cadence for removing stale or outdated information
- Facilitate review process, including internal, technical and legal reviews as appropriate and tracking issues raised/resolved during the review process
- Adept at handling multiple communications deliverables across multiple implementations simultaneously, meeting aggressive deadlines and ensuring accuracy
- Serve as an advisor to internal customers in assessing and executing on identified marketing and reimbursement needs
- Monitor qualitative and quantitative success metrics, establishing tracking infrastructure and processes to measure and optimize performance
- Thorough knowledge and understanding of the pros and cons of various marketing vehicles in both traditional and digital capacity
- Identify marketing and reimbursement opportunities and work with brand managers to develop marketing strategies and communication plans
9
Experience For IVS Marketing & Communications Program Manager Resume
- Knowledge of both traditional and emerging communication channels, including social media and digital platforms
- Create and manage segment-specific messaging to enhance brand awareness and competitive differentiation
- Rapidly absorb detailed product information and translate it into correct messaging to be used across all tactics
- Coordinate and maintain field facing resource documents
- Drive the creative development and strategic planning and coordination of communication campaigns
- Develop compelling stories, in a variety of media, that are consistent with our brand
10
Experience For MYS Ctsm Kl-aml Global People Strategy & Communications Program Manager Resume
- Be tenacious about writing quality, clarity and simplicity
- Establish and maintain productive working relationships and monitor and manager performance of vendors
- Coordinate the efforts of marketing communications staff in the business units and other divisions to deliver on cross business projects
- Play a leadership role in the development of divisional processes that touch the marketing and reimbursement functions
- Coordinate with stakeholders and vendors to execute marketing and reimbursement plans
- Commitment to teamwork and working collaboratively and respectfully with internal and external peers and stakeholders
- Develop trusted, productive working relationships with business leaders and program specialists across the company
List of Typical Skills For a Communications Program Manager Resume
1
Skills For Marketing Communications Program Manager Resume
- Able to work autonomously and as part of a team, with demonstrated experience balancing and prioritizing tasks to meet deadlines and deliver results
- Exceptional communication skills (presentation, oral, written), proven executive presence, and cultural competency
- Excellent writing skills, particularly promotional copywriting and editing
- Collaborate with external agency partners where needed to help communicate news and priorities as effectively as possible
- Demonstrate social networking experience and adequate knowledge of web design, web development
- Interpersonal skills to facilitate work with a wide range of individuals and groups from diverse business lines
- Demonstrated experience managing projects from concept through delivery,
- Strong experience communicating online and through social media
- Powerpoint creation and graphic skills
2
Skills For Intranet Communications Program Manager Resume
- Interact effectively with regional or business unit leaders and communicate with all levels of the organization
- Experience in a related area or equivalent combination of education and experience
- Group facilitation skills desired
- Experience: over 5 years experience
- Develop an elevated glossary of terms to create the best experience for company-operated partners and Licensed store baristas and support partners
3
Skills For Reporting & Communications Program Manager Resume
- Analyzing communications' effectiveness through a variety of analytical tools, including Google Analytics, surveys, and other evaluative measures
- Developing strong relationships with stakeholder communications' staff throughout the state
- Working closely with other teams across the organization, write, edit and publish core materials for Licensed and Company-operated store partners
- Measure marketing program effectiveness and provide to relevant marketing and sales, as well as global marketing and marketing communications organizations
- Skill in writing for a variety of audiences, writing and editing news and feature articles
- Deep expertise in developing and editing web content as well as developing web layout to improve the employee experience
4
Skills For Executive Communications Program Manager Resume
- Experience working with behavioral segmentation, digital marketing, and multi-channel campaigns
- Experience leading communications programs in a leading multinational business
- Excellent track record of driving cultural change and influencing organizations through a communications plan
- Experience working across multiple communications channels including digital
- Strategic communications experience, including media relations, communications planning, and/or internal and external communications implementation
- Experience in creating/developing public relations/communications strategies or plans
5
Skills For Merchandising Communications Program Manager Resume
- Very strong writing and editing background with superb attention to detail
- Determine objectives for marketing and reimbursement materials and assess effectiveness
- Demonstrated ability to create engaging written and other content with attention to details
- One year experience in writing business communications
- Experience working with IT business areas, or system/technical rollouts
- Plan and manage robust content calendars, mapping to strategic priorities
- Leadership/managerial experience (i.e. leading projects/programs, initiatives and/or people)
6
Skills For Industry Communications Program Manager Resume
- Leadership/managerial work experience or training in public relations, corporate communications, journalism, or related field
- Possess an outstanding attention to detail and has a strong bias for action and sense of urgency around execution
- Good judgment and instincts with problem-solving, attention to detail and the ability to work in a fast-paced environment
- Evaluates processes and recommends solutions to increase the effectiveness and efficiency of existing communications products, programs and processes
- Experience leading social media employee engagement programs/campaigns
7
Skills For CS Communications Program Manager Resume
- Collaborate with Director, Operational Certainty to develop communications strategies supporting Top Quartile communications priorities
- 7-10 yrs marketing or related experience
- Experience in coordinating cross functional and/or cross divisional work groups
- Demonstrable experience in managing communication strategy and execution for a program, project or product
- Experience working in a variety of mediums
- Experience framing key technical business issues and topics
8
Skills For Senior Marketing & Communications Program Manager Resume
- Communications agency (PR, Advertising, design) experience required
- Experience leading communications or related programs and project teams
- Experience with providing service to internal or external corporate clients in support of communications needs
- PMP certification highly desired Or a combination of education, experience and/or training
- Preference given to HR communications experience in a health care environment
- Blog management/experience, digital communication channels
- Graduates with experience in change management and internal comms roles/activities preferable
- Experience in a comparable communications role
9
Skills For IVS Marketing & Communications Program Manager Resume
- A passion for business ethics and a strong commitment to integrity
- Builds and maintains strong relationships across IS&T leaders and with key operations partners
- Prioritizes, develops and aligns communication plans to meet goals
- Demonstrated delivery of exceptional customer service
- Build effective relationships work across department, organization, and hierarchical boundaries
- Strong knowledge of Starbucks retail communications mediums
10
Skills For MYS Ctsm Kl-aml Global People Strategy & Communications Program Manager Resume
- Experience in healthcare (i.e. medical device, pharma or biotech)
- Experience from Communications / Public Relations Agency or Firm
- Prioritize projects and complete them in a timely manner and work under pressure, in time sensitive environments
- Advocate for the Licensed store baristas and support partner experience
- Design, develop and execute communication systems to ensure effective exchange of information between project stakeholders, senior management and staff
- Develop systematic approach to determine program outcomes and measure effectiveness
- Experience in communications, journalism, or related function with a concentration on internal Communications
- Experience in an internal communications role
- Experience in diabetes
List of Typical Responsibilities For a Communications Program Manager Resume
1
Responsibilities For Marketing Communications Program Manager Resume
- Excellent writing and editing skills, particularly promotional copywriting involving technical and or business topics
- Excel at problem solving skills and attention to detail
- Hands-on integrated marketing communications planning and execution experience (on and offline, inbound and outbound campaigns)
- Work closely with internal stakeholders on Company-operated and Licensed Store partner communications strategy, content creation and publishing
- Measure effectiveness of communications and integrate learnings into ongoing strategy and execution
- Manage several routine projects simultaneously and ensure that the design, training, documentation and prioritization objectives are met
- Dealing with Ambiguity/learning on the Fly
- Produce and administer weekly all staff newsletter including sourcing writing, editing, gaining approvals and then distributing/publishing
- Assist in refining and re‐sequencing during the implementation and execution phases of assigned projects, as needed
2
Responsibilities For Intranet Communications Program Manager Resume
- Create business impact with individual work, in contributing to the work of others and by leveraging others’ work
- Provide event management for unit/dept events including budget development, planning and logistics
- Provide writing, editing and content management support for EMEA BDG
- Maintain a master calendar to track campaigns/activities and manage monthly spend and quarterly forecasting
- Align with corporate website, existing corporate social media channels
- Understand relationship of sales, marketing and communications disciplines
- Lead colleagues not reporting to this role (virtual team)
- Education: BA in Communications, Marketing, Business, New Media or Public Relations
- Responsible for weekly report out on all Compensation and Incentives initiatives and upcoming releases
3
Responsibilities For Reporting & Communications Program Manager Resume
- Prepare annual benchmarking data for presentations
- Comfort with technology and using online software to manage your work
- Create and publish original pieces and case studies from internal cases to drive learning locally and globally
- Create detailed project plans including timelines, budgets and resource allocation to ensure successful project completion
- Hit aggressive timelines while mitigating surprises and delays
- Provides consulting services to IS&T leaders and key staff in their communication needs
- Plans content and helps facilitate key departmental meetings such as the IS&T Management meeting
- Supports project managers in implementing their communication plans
- Exceptional with desktop tools (e.g. Microsoft Office, Visio, PPT) and other publishing and media tools
4
Responsibilities For Executive Communications Program Manager Resume
- Write/edit in a variety of writing styles, ability to draft materials on a wide range of topics
- Complex project management. Multi-tasking
- Internal Communications: Supports executive level internal and external communication initiatives
- Plan and direct the development and execution of global marketing communications initiatives including product launch, sales collateral, campaign, webinar and digital that are aligned to BD Biosciences core objectives and strategic initiatives
- Provide leadership and direction for all facets of marketing communications including campaign management, channel selection, management of vendors and writers and legal/compliance approvals
- Brand leadership and creativity
- Develop content for new programs and countries worldwide to support Amazon’s continued global expansions
- Partner with our shared services team to develop creative and peculiar ways for employees and HR to access global program information around the world
5
Responsibilities For Merchandising Communications Program Manager Resume
- When and where applicable manage the translation of materials/content for multiple languages and ensure access for visually/hearing impaired, creation of forms/templates, creating and managing surveys, creating and managing a master communications schedule and calendar
- Experience with large scale global employee benefit programs, communications and self-service tools
- Lead development on compliance initiatives and related change management plans
- Public Affairs: Acts as on-the –record spokesperson when appropriate and supports executives and Board of Directors as the face of the Red Cross. Leads and supports all Disaster Public Affairs activities for the region through the entire disaster cycle. of preparedness, response and recovery. Ensures that duty is
- Management: Manages and leads assigned volunteers. Manages a team of volunteers that can assist with all aspects of regional communication activities, including Disaster Public Affairs, preparedness communication efforts, social media and support for fundraising or event communications. Supervises and
- Coordinate, draft and record responses to stakeholders’ inquiries regarding product and Manufacturing/Supply Chain sustainability/compliance and related data analysis
- Provide expert internal communications counsel to diverse groups within the organization
6
Responsibilities For Industry Communications Program Manager Resume
- Develop and drive the execution of multiple business plans and campaigns for internal communications
- Identifies and implements new and innovative communication ideas
- Replace current intranet with built-for-purpose employee communications solution
- Rationalize digital channels used for internal and external communications, etc., including multiple existing thought leadership microsites, email newsletters, and regional social media accounts
- Audit own work as well as others’ written work
- Strategy: Implements a strategic plan that is aligned with broader corporate communication and that
- Public Affairs: Acts as on-the –record spokesperson when appropriate and supports executives and
- Manage the development, launch and ongoing maintenance of Arthrex’s intranet, in conjunction with Global Information Services (GIS), key stakeholders and user groups at all levels of the organization
7
Responsibilities For CS Communications Program Manager Resume
- Cultivate relationships with key stakeholders across Arthrex’s main business units and departments, as well as subsidiaries and regional groups
- Conduct research, build relationships and actively manage ongoing communications with stakeholders to understand user needs and requirements that directly impact the platform’s development and future growth
- Drive engagement and adoption across the company upon the platform’s launch and as new tools and functionality are introduced
- Work cross-functionally and across geographies with stakeholders at all levels to produce compelling and effective content for a variety of audiences and channels including a communications portal, sales blog, videos, podcasts, and emails
- Strong written, verbal and presentation skills, newsroom-style editorial skills, along with the ability to develop, write and edit interesting pieces of content for publication across a variety of areas of the business
- Engage and advise executive level team members to drive correct message and content for optimal message augmentation and amplification
- Proficient with Microsoft PowerPoint, Word, Excel, Outlook
- Evaluates key learnings and incorporates them into future communication plans
- Supports internal and external communication projects and initiatives, including: planning, writing, editing, facilitating, distributing and tracking of communication materials
8
Responsibilities For Senior Marketing & Communications Program Manager Resume
- Supports the preparation of communications relating to operations, product changes and other initiatives to ensure that partners, customers, media and other stakeholders receive appropriate communications
- Works with internal communication groups to ensure that content of communications is consistent. - Works with limited guidance from supervisor
- Align NA Customer Service communication with the Global Customer Service Communication
- Develop and execute highly innovative internal communications strategies, messages and tactics to engage a dynamic employee base
- Develop and manage internal communications (for example, intra- or cross-divisional messages, talking points, frequently asked questions (FAQs), associate-facing promotional materials, presentations, articles)
- Experience and understanding of marketing communications development and production practices and media, including public relations, print production, social marketing, advertising, web development, event management, etc
9
Responsibilities For IVS Marketing & Communications Program Manager Resume
- Strong presentation, relationship and interpersonal skills required for customer and internal interaction and relationship building, especially at decision making levels
- Proficiency in Microsoft Office, including PowerPoint, Excel and Word; Familiarity of publishing software (Quark, Illustrator) helpful; Understanding of web publishing (HTML) and Microsoft SharePoint also helpful
- Media Relations: Develops and implements a social media strategy for the region that reflects the priorities of the region and is aligned with the corporate social media strategy. Maintains positive relationships with members of the media across the region and works with executives and other staff to
- Responsible for coordinating and managing the development and production of communications materials
- Generates, edits, publishes and shares daily content (original text, images, video or HTML) that builds meaningful connections and encourages employee engagement
- Oversees and writes or edits documents including: communications materials,
- Sets up and optimizes company pages within each platform to increase the visibility of company’s social content
10
Responsibilities For MYS Ctsm Kl-aml Global People Strategy & Communications Program Manager Resume
- Interviews key program staff, and manages the generation of documentation
- Oversees and writes speeches and develops advancement position papers for senior management
- Develops content for information; drafts articles and reports on the status of initiatives and activities
- Designs and launches communication campaigns
- Creates and delivers employee bios, corporate newsletter content, social media content
- Identifies, develops and executes communications strategy for key media contacts and customer references
- Researches media coverage and industry trends
- Develops fresh story ideas
- Maintain Communications and support materials archive
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