Communications Representative Resume Sample
Jamison Johnston
632 Malika Lake,
Los Angeles,
CA
+1 (555) 464 2501
Work Experience
Communications Representative, Principal
07/2017
-
PRESENT
Philadelphia, PA
- Direct and active participation in all aspects of emergency planning and response, including potential extended travel to support response activities across the company’s US service areas (New York and New England.)
- The development and implementation of communications programs including, content development for key messages, feature stories, press release writing, speeches, presentations, factsheets and various social media channels
- Drive thought leadership in key areas identified by corporate and local levels by working closely with GR function in India
- Driving employee engagement through internal communications and CR activities in close collaboration with India CR
- Planning and executing media relations strategies and proactively working with trade media outlets
- Working collaboratively with diverse BU teams to plan, organize, execute and manage Cargill events including recruitment drives, tradeshows, customer and partner events, industry events etc
- Effectively and efficiently use communications to support Cargill’s brand, image and reputation in India
Communications Representative
04/2015
-
05/2017
Chicago, IL
- Monthly performance expectations
- Average talk time on Page calls 24 seconds or less
- Average talk time on Patient Information calls 48 seconds or less
- Average talk time on Clinical Directory Assistance 24 seconds or less
- Percentage of calls completed within 6 seconds of disconnected call 80% or greater
- Percentage of time logged in taking calls 90% or greater
- Strong communications, listening and customer service skills
Assistant Communications Representative
07/2008
-
11/2014
New York, NY
- Answers incoming telephone calls for routine and emergency paging requests
- Process pages as directed on computer based paging system
- Assigns pager identification codes (PIC) and add/delete hospital staff into paging system database
- Triages incoming calls for Patient Information and TV/Telephone services as necessary
- Answers telephone calls for information in an efficient and timely manner
- Connects calls to patients, units, and hospital departments
- Updates phone flags and conditions
Education
Siena Heights University
2002 - 2007
Bachelor's Degree in Communications
Professional Skills
- Work experience in a Media, PR or Communications role,with strong project management skills, and excellent communication and presentation skills
- Excellent verbal, written and interpersonal skills. Proficient computer skills
- Demonstrated strong time management and organizational skills, with ability to prioritize daily work and progress independently
- Strong writing skills and previous experience working with trade press or similar media is required
- Demonstrates effective persuasion and influencing skills communicating with all levels (both internal and external)
- Detail-oriented, deadline-driven and possess strong organization and planning skills
- Excellent oral and written communication skills, with ability to structure content for multiple platforms
How to write Communications Representative Resume
Communications Representative role is responsible for media, planning, marketing, organization, communications, interpersonal, training, editing, presentation, graphics.
To write great resume for communications representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Communications Representative Resume
The section contact information is important in your communications representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Communications Representative Resume
The section work experience is an essential part of your communications representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communications representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communications representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Communications Representative resume experience can include:
- Excellent verbal communication skills and strong writing skills (writing samples required upon receipt of resume)
- Strong writing skills and strategic communications planning experience
- Technical competence in the field of communications, including writing skills and experience
- Excellent interpersonal skills and the ability to work with a diverse population
- Strong communications, research, and organization skills to include graphics and visual competency
- Social media skills and experience
Education on a Communications Representative Resume
Make sure to make education a priority on your communications representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communications representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Communications Representative Resume
When listing skills on your communications representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical communications representative skills:
- Strong communication skills with excellent writing and editing ability, including knowledge of AP Style
- Writing skills and experience
- Motivated self-starter who works effectively under competing priorities and tight deadlines
- Review, research and effectively communicate the resolution requirements and investment instructions for check items not originally in good order
- Content publishing experience on multiple platforms with strong visual storytelling capabilities
- Prior experience with marketing strategies using social & digital media outlets
List of Typical Experience For a Communications Representative Resume
1
Experience For Employee Communications Representative Resume
- Strong Chinese writing skills and experience are required
- Verbal and written communications skills (with writing samples)
- Experience building websites in Adobe Experience Manager
- Reject checks in the IPP system and document check rejections and effectively communicate the corrective process with advisors and clients
- Sound organizational and follow-through skills
- Understanding of the news media and ability to develop and maintain effective relationships
- Digital marketing knowledge and experience, including social media, email marketing, content marketing, etc
2
Experience For Communications Representative, Principal Resume
- Demonstrated proficiency in writing and editing (writing samples required)
- Experience bridging phone lines and managing broadcasts for meetings
- 2 – 3 years experience managing the delivery of programmes / projects through the engagement of external agencies
- Cultivate and maintain effective working relationships with colleagues and executive leadership and work in a matrix environment
- Experience designing enterprise security communications for Caterpillar
3
Experience For Marketing Communications Representative Resume
- Experience with business communication software including Word, PowerPoint, Excel
- Experienced working with media in the Sacramento Valley region
- Previous experience in a communications/journalism related field
- Work calmly and maintain good judgement in fast-paced environments
- Familiarity/experience using Salesforce or as a Salesforce Administrator desired but not required
- Translate strategy into clear, consistent and effective customer talking points for PG&E representatives in the field and in our Contact Centers
- Work closely with assigned Marketing and Business/Product Manager(s) to identify targeted/priority markets
4
Experience For Marketing & Communications Representative Resume
- Relevant experience in publicity and/or communications
- Communications experience
- Strong technical background to help communicate complex concepts
- Marketing experience required
- Social Media knowledge and experience needed
- Demonstrates the ability to interpret, explain and market products and services
- Demonstrates the ability to listen to, identify and understand customer needs
5
Experience For Associate Communications Representative Resume
- Property and casualty insurance experience
- Communications-related experience
- Communications related experience
- Demonstrate expertise on brand knowledge and project plan management
- Writing and editing is vital in this role-writing samples required
- Handling other HR functions like Learning & development
6
Experience For Research & Communications Representative Resume
- Working with line-of-business operations partners, develop end-to-end communications strategy
- Develops working knowledge of regulatory guidelines and agencies pertaining to communications, advertising and marketing materials
- Utilize existing and emerging communications strategies to publicize upcoming events and recent accomplishments
- Be responsible for maintaining and enhancing existing communication collateral
- Serve as the Aeronautics Branding, Marketing, Advertising and Trade Shows liaison for the corporate WEBT board
- Provide Administrative support to Director of Communications, including completing staff calendars & travel/expense reports & processing invoices
- Maintains an organized record of ongoing projects and keeps marketing leadership informed on project status on an ongoing basis
7
Experience For Customer Care & Communications Representative Resume
- Serve as resource and assist team members with questions regarding incomplete work and/or conflicting information
- Manage the Aeronautics website presence; updating/creating content, as
- Participates in distributing materials via multiple media, ensuring compliance with procedures, company policy and corporate identity
- Comprehensive understanding of Digital Marketing
- Assist with identifying and vetting new business opportunities for all products offered
- Participates in preparing materials for new prospect marketing presentations
- Participate in planning and organizing projects
- Develop and edit corporate templates and content for use in internal and public settings, including corporate presentations, talking points, and white papers
- Provide web support in the form of writing and editing web content
8
Experience For Digital Communications Representative Resume
- Develop and execute integrated digital marketing, social media and advertising campaigns
- Manage Aeronautics presence on LockheedMartin.com; updating/creating content, as needed, via a content management system
- Perform social media listening for informed posting decisions
- Assist with SNC’s media management system (e.g. Meltwater) including disseminating external communications that advance SNC initiatives
- Analyzes and converts raw data into programming of paging system
9
Experience For Communications Representative, Expert Resume
- Expedite incoming calls to adhere to department phone statistical expectations
- Serves as media lead for the ground based radar portfolio, managing relationship with relevant media outlets
- Thoroughly review outgoing communication to our advisor offices
- Follow escalation process for calls requiring Supervisor intervention
- Monitor voicemails, ensuring timely responses to inquiries and resolutions provided to advisors
- Directs visitors, patients and families to desired phone location, remaining with caller until correct connection made
- Performs overhead, digital & voice paging
10
Experience For Senior India Communications Representative Resume
- Firm understanding of graphics production
- Refers incoming business to other divisions as appropriate
- Participate in maintaining company archives
- Influences the direction of content development, providing creative recommendations and direction as needed
- Uses understanding of image creation, design layout, type and color, to guide internal teams and clients to desired projects results
List of Typical Skills For a Communications Representative Resume
1
Skills For Employee Communications Representative Resume
- Highly organized, creative, articulate and have excellent people skills
- Writing and editorial skills, including familiarity in the use of the AP style guide
- Demonstrated experience in working with executive leadership and influencing decisions
- Experience in recruiting and/or experience with communications specifically for employment branding and recruitment/talent acquisition purposes
- Experience with solid background in copywriting, proofing and graphic design
2
Skills For Communications Representative, Principal Resume
- Excellent written and verbal communication – a good storyteller who can quickly and succinctly develop speeches, messaging, employee communications, etc
- Web experience (i.e., writing for the web and/or content management experience)
- Good to have working experience with APAC offices from China, Australia, Korea, Japan etc
- Prior experience utilizing various internal, external, social communication channels
- Communicate effectively across business units, internal partners, dealers and customer audiences to gain understanding, acceptance of ideas and recommendations
- One year of experience in Client Services or equivalent work experience
- Embraces change and demonstrate flexibility when priorities shift
3
Skills For Marketing Communications Representative Resume
- Juggle several tasks/deadlines and effectively manage time and schedules
- Supplement basic job skills with creative problem solving and critical thinking
- Effectively partner with a wide variety of internal and external groups
- Superior interpersonal skills to interact daily with external as well as internal customers
- Establishing and managing meaningful communications measures that support the sector’s business strategy and priorities
- Skilled in managing marcoms budget, ensure proper filing of invoices and proper filing of PDS requests
4
Skills For Marketing & Communications Representative Resume
- Serve as a change agent in advancing new initiatives and supporting business changes, culture shaping and key business priorities
- Experience developing content and managing communications through multiple delivery
- Experience coaching and counseling corporate officers and management at all leadership levels of an organization
- Proven track record of success writing for and providing communications support and counsel to executives
- Experience in coaching and counseling corporate officers and management at all leadership levels of an organization
5
Skills For Associate Communications Representative Resume
- Experience developing content appropriate for all forms of media from traditional broadcast networks, social media and internal and external facing websites
- Experience managing website content updates, video creation/editing
- Experience designing eye-catching materials for multifaceted events and placements
- Good at managing and meeting project deadlines
- Utilize existing audience research or initiate research to validate audience understanding
- Collaborate with corporate marketing to produce creative and effective marketing communication materials and videos
- Experience working with executives of large corporations
- Media relations background and previous experience serving as a spokesperson for a company
6
Skills For Research & Communications Representative Resume
- Experience leading employee communications programs
- Experience in media or public relations, journalism and corporate or marketing communications
- Develops strategic communications, using multiple vehicles drives action and measures effectiveness in order to continually improve
- Creates highly effective strategic vision and prepares in advance for dealing with possible obstacles
- Experience in business and news writing for both employees and leadership
- Web posting and web management experience
- Two (2) years professional experience in marketing and/or public relations
7
Skills For Customer Care & Communications Representative Resume
- Develop plans focused on increasing employee engagement through the strategic communication of business strategy, priorities and vision
- 6 months or more of computer experience
- Experience with metrics and measurement
- Experience in operational communications and/or the natural gas industry
- Experience as a deadline reporter
- Prior roles in public relations, journalism, agency or corporate communications
- Experience with multimedia communications tools (video, web, social media)
- A demonstrated ability to develop and executive integrated communications strategies
- Experience as an on-camera spokesperson
8
Skills For Digital Communications Representative Resume
- An experienced on-camera spokesperson
- Strong adaptability and willingness to embrace change
- Live by prioritization and organization, and possess a borderline-annoying attention to detail
- Professional experience in strategic communications planning and implementation
- Experience in a customer facing role
- Experience managing social media for business purposes
- Experience with recruitment communications related to manufacturing and operations roles
- Develop and maintain effective working relationships in a multicultural environment
- Experience with multiple communications channels, both internal and external
9
Skills For Communications Representative, Expert Resume
- Related experience in corporate communications
- Strong knowledge of U.S. Bancorp products, operations, systems, policies and procedures
- Experience with talent acquisition or recruitment communications related to IT and Digital roles
- Experience with SharePoint 2010 and 2013
- Gaining an understanding of Caterpillar, and becoming familiar with the company’s processes, systems and methodologies, as well as customer needs
- Understanding of the Incident Command Structure (ICS) and its application
10
Skills For Senior India Communications Representative Resume
- Developing digital communications and social media strategy and analysis
- Driving communications processes and operations for Northrop Grumman Mission Systems
- Understanding of USAF and DoD standards from a compliance perspective
- Participate in on-boarding new programs including coordinating the underwriting, marketing, agency relationship, claims, IT/automation
- Develop working knowledge of regulatory guidelines pertaining to communications, advertising and marketing materials
- Advise colleagues with campaigns and announcements, including planning, drafting, and helping to translate what they mean to internal and external audiences
- Provide detailed written guidance and instruction to processing teams resolving processing and policy issues while resolving their intricate questions
List of Typical Responsibilities For a Communications Representative Resume
1
Responsibilities For Employee Communications Representative Resume
- Provides internal and external communications support for the office of the Chief Technology Officer. Consults with leadership team to produce a variety of materials, including presentations, speeches and talking points. Ensures messages align with the company’s strategy
- Enhances Caterpillar’s reputation as an innovative and technology-focused company. Collaborates with media relations and subject matter experts to secure coverage of innovation and technology topics in enterprise communications and external media
- Experience of developing and writing content for industry wide scale publication
- Experience using data analytics to help drive communication strategies
- Job related experience in Communications or Marketing, preferably within Caterpillar
2
Responsibilities For Communications Representative, Principal Resume
- Excellent attention to detail in written communications, including email and web
- Evaluating and Decision Making
- Responsible for creating and communicating press plots and strategies for Universal Music’s roster of artists
- Responsible for plotting artist promotion trips and scheduling of all activities
- To ensure all the marketing collateral are aligned with Afton Branding Guidelines
3
Responsibilities For Marketing Communications Representative Resume
- Manage email communications – plan content and deployment for all D23 email communications, including weekly newsletters, and other CRM emails
- Gaining an understanding of Caterpillar, and, if applicable, a particular business unit by becoming familiar with the company’s processes, systems and methodologies, as well as customer needs
- Create new business processes as needed and revise existing processes for more efficiency. Create new proposal templates, generate reports as needed, and generate PO’s as needed
- Organize, implement, promote and maintain the branding strategy in the Caterpillar China R&D Center, aligning with the global branding strategy for the Division
- Participate in Stage Gate projects to develop market understanding
- Participate in the market discovery process and marketing plan development to assess the market and fully understand targeted markets
4
Responsibilities For Marketing & Communications Representative Resume
- Daily liaising with print and web-based media to keep informed of all current artist releases and music news
- Work with the company’s marketing, promotion, digital and SMP departments to create and implement artist plans
- Knowledge and understanding of all media
- Maintains supply of brochures, flyers and notebooks for Marketing
- Support and manage content for external channels, including social media, press releases, executive speeches
- Responsible for the development of social media calendar and posting of robust social media content
- Develop and maintain editorial calendars for media pitching/outreach
- Support media pitching and outreach efforts to local, industry and global media outlets
- Assist in the planning and execution of external events
5
Responsibilities For Associate Communications Representative Resume
- Monitor and develops measurable reports including media coverage and social media traffic, as needed
- Develop content strategy for IPSD with a focus on increasing brand awareness and engagement for both the CAT and Perkins industrial engine brands
- Provide input to the internal communications teams to promote sales and marketing initiatives across the business
- Some travel required (Less than 25% of working time)
- Develop media coverage reports based on SNC earned media & social media received through SNC media monitoring service
- Assist with maintaining organization of the teamroom
- Identifies and documents project stakeholders' objectives, audience, standards, timing, budget and distribution methods
6
Responsibilities For Research & Communications Representative Resume
- Collaborates with management and other functional areas (Sales, Underwriting, etc.) to understand desired outcomes and ensure objectives are met
- 1 Answer all calls and respond to requests in a timely, professional and courteous manner utilizing computer system and documentation as needed
- 2 Correctly direct calls to appropriate nursing floor, department, patient or individual
- 4 Maintains professional composure and confidence during stressful situations
- 3 Always willing to accommodate workload fluctuations
- Familiarity with developing integrated communications plans
7
Responsibilities For Customer Care & Communications Representative Resume
- Interface with employees at all levels of the organization including executives
- A track record of success working within or with media in a technical environment
- Familiarity with video creation and video editing software
- Supplier/vendor management and able to liase with them on printing needs for events, collaterals
- Resourceful, multi-tasker, meticulous and willing to learn
- Provides strategic guidance as well as operational support related to all recruiting communication needs globally
- Learn R.I.C. systems and sites of care and corresponding services
- Fluency in oral and/or written communications of one or more demographic and/or nonverbal languages, not including English
8
Responsibilities For Digital Communications Representative Resume
- Able to find interesting ways to make the messages of an organization more human and
- Evaluate new and evolving technologies and knowledge of digital platforms
- Performs maintenance on the paging system database
- Management of the completion of own work assignments and coordinates work with others, especially the global communications team
- Develop and execute integrated external and internal communications plans across multiple
9
Responsibilities For Communications Representative, Expert Resume
- Maintains relationships and provides counsel to PG&E’s Electric operations line of business and other internal/external leaders on how to best address, and resolve key issues
- Interest in empowering customers to make sound security decisions
- Working with line-of-business operations partners, develop end-to-end communications strategy that provides impacted customers with sufficient notice, understanding and useful information about local efforts and how these initiatives support the company’s objectives
- Collaborate with subject matter experts in Electric Operations and Customer Impact to define key messages
- As needed, work with Customer Insights group to plan and execute measurement plans for local outreach, to help evaluate the impact of communications on customer awareness, understanding, brand favorability and extent to which customers would want to hear about these projects in the future
- Leverage customer insights and best practices to develop new marketing strategies and concepts and partner with internal and external teams to execute the best ideas and optimize results
- Collaborate with subject matter experts in Gas Operations and Customer Impact to define key messages
- Support the development and execution of the Enterprise Records and Information Management (ERIM) organizations communication strategy, including developing relevant messaging, building relationships across the enterprise and ensuring messaging alignment with line of business and departmental goals
10
Responsibilities For Senior India Communications Representative Resume
- Partner with leadership to make recommendations on how to best frame and position key issues utilizing strategic communication approaches and vehicles
- Creates original content that can be used in messaging, social media, internal newsletters,
- Support the development and execution of Enterprise Records and Information Management (ERIM) communications strategy, including developing relevant messaging, building relationships across the enterprise and ensuring messaging alignment with line of business and departmental goals
- Triages patient calls, using expert knowledge to respond to individual patient needs while responding to specific protocols of medical departments
- Partner with ERIM leadership to make recommendations on how to best frame and position key issues utilizing strategic communication approaches and vehicles
- Create new proposal templates, generate reports as needed, and generate PO’s as needed
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