Conference Services Resume Sample
Buck Monahan
53547 McLaughlin Manors,
San Francisco,
CA
+1 (555) 862 7774
Work Experience
Director of Catering & Conference Services
06/2017
-
PRESENT
Chicago, IL
- Some experience in hotel banquet service, refreshing and setting meeting rooms is helpful but not required
- Understand guest’s service needs
- Manage annual meeting specifications, overall timeline, website, security requirements, medical staff and ordering promotional material and other projects as assigned for the association’s international conference
- Manage internal calendar on association’s internal web-site
- Familiar with RFP preparation and developing function book specifications
- Travel domestically and internationally (often over weekends)
- Experience with Microsoft Office applications especially Word and Excel; CHROME and Google
- Communicate effectively with clients and department staff in person and on the telephone
PM & Weekend Conference Services Att
10/2014
-
02/2017
Boston, MA
- Develops and manages hourly employees
- Adheres to EEO and AA policies
- Takes customer’s orders, rings order properly and relays order to bartender
- Personal computer knowledge of DELPHI, Microsoft Word, Excel, Publisher
- General wine knowledge
- Strong typing, written and verbal skills
- Excellent speaking voice and formal phone etiquette are necessary
- Function under heavy pressure with constant phone use, interruptions and diverse tasks while maintaining a positive attitude
- Work closely with others in an effective manner
Catering & Conference Services Administrative Assistant
05/2011
-
05/2014
San Francisco, CA
- Respond to requests quickly to resolve logistical problems
- Travel domestically and internationally to site locations
- Interact tactfully and effectively with a wide variety of individuals
- Bend and lift heavy boxes (up to 25 pounds)
- Work weekends and work long hours (12-15 hour days) when required
- Greet all clients and visitors to the office. Record the person's name in the client visitors’ or building access list and address visitor needs.Notify the Ropes & Gray lawyer or staff member of the visitor's arrival
- Directs the development, training, and mentoring of employees
Education
Cornell University
2006 - 2011
Bachelor's Degree in Related Discipline
Professional Skills
- Excellent creative skills to provide innovative solutions and strong presentation skills
- Problem solving, multi-tasking, and prioritizing skills are essential, as are computer and technical skills
- Excellent organizations skills, with the ability to prioritize and manage many task simultaneously
- Pro-Active attitude, excellent interpersonal skills, problem solving abilities
- Strong computer skills and knowledge; to include Microsoft Office, Delphi and/or other Catering Systems
- Strong revenue and budget management skills
- Excellent communication skills in English, both written and verbal required
How to write Conference Services Resume
Conference Services role is responsible for customer, microsoft, training, inspections, credit, database, printing, purchasing, security, payroll.
To write great resume for conference services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Conference Services Resume
The section contact information is important in your conference services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Conference Services Resume
The section work experience is an essential part of your conference services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous conference services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Conference Services resume experience can include:
- Strong multiple ' project management skills
- Excellent interpersonal skills, focusing on providing superior guest service
- Previous knowledge and experience and a strong understanding of local market conditions is an asset
- Superior leadership skills in customer service, supervision, and training
- Positive attitude/guest relation skills
- Up-sells products and services effectively throughout the sales process
Education on a Conference Services Resume
Make sure to make education a priority on your conference services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Conference Services Resume
When listing skills on your conference services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical conference services skills:
- Possesses strong overall sales skills
- Monitor accuracy of group blocks including cut off date, pick up, room type needs so all systems communicate effectively
- 2) Effectively up sell products and services throughout the event process
- Prior experience with Local Catering Sales & Service, Large group conventions and Incentive program build outs
- Prior experience with managing financials and development of budgets
- Offers catering event solutions effectively for both Arabic and Western clientele based on adherence to cultural requirements
List of Typical Experience For a Conference Services Resume
1
Experience For Director of Catering & Conference Services Resume
- At least Five years previous catering and/or hospitality sales experience at a high-end property of similar size
- Experience in an office setting required
- Maintain good working relationships with your own colleagues and all other departments
- Redirecting unidentified mail, signing and accepting deliveries/packages for firm lawyers and staff
- Handling all pick- up report requests and submitting in a timely manner
2
Experience For Conference Services Specialist Resume
- Handling all special group room reservation requests (upgrades, comps, pre/post room nights)
- Release Blocks appropriately according to merch meeting or through request of DOR, DOS, SM or CSM
- Ensure that the equipment and general work area is maintained to a high standard, including desks, filing cabinets and supplies
- Conduct follow up preparation of information concerning all catering and conference related functions for hotel staff (preparation and delivery)
- Assist the Director and Managers in the department in producing agendas, handling inquiries and files
3
Experience For Assistant Director of Catering & Conference Services Resume
- Develops appropriate revenue/production goals for the catering team with General Manager of Restaurant and Director of Sales & Marketing
- Conducts quarterly check-in with catering and conference services team to support their growth and training
- Manage meeting specifications in Eventpro
- Manage meeting history project through Smartsheet
- Manage Alzheimer’s Disease International Conference in conjunction with annual meeting
- Manage Alzheimer's Disease International Conference in conjunction with annual meeting
- Full benefits, including medical and dental insurance and retirement
- Maintain a professional and creative attitude while dealing with internal and external customers
- Attend industry networking events, as needed
4
Experience For Catering & Conference Services Administrative Assistant Resume
- Be responsible for ordering stationary supplies for the department
- Responsible for weekly & monthly forecasting of banquet F&B revenues
- Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services department
- 1) Support all ladies and gentlemen as well as treating them with dignity and respect
- 2) Develop and maintain positive and productive working relationships with other employees and departments
- 1) Making and maintain correspondence internally and externally for CCS
- Pre-show exhibitor resource kit, outlining pre-show logistics, process/procedures, and FAQs
- 1) Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them
- Develop a basic understanding of how the interface works. How it can be used to our advantage
5
Experience For Assistant Director of Conference Services Resume
- Manager all Group Commission Payments and process via Accounting systems per standard
- Miscellaneous other assigned responsibilities provided by the Conference Service Manager or Director of Catering & Conference Services
- An understanding of the hotel and conference center and/or travel industry, guest accommodations and amenities is needed
- Works closely with and reports to the Director of Catering
- Familiar with and knowledge of Delphi, a Sales & Catering system,
- Familiar with Delphi Sales and Catering System
- Prepares conference / event marketing materials and writes detailed group resumes
- Willingness to help individuals unfamiliar with the area, product and services
6
Experience For Director of Conference Services Resume
- Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property by assigned corporate accounts
- Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
- Previous experience within luxury hotel market
- Manage and coordinate all logistics arrangements for assigned chapter meetings of 10 – 100 + attendees
- Assist with Advocacy Forum & National Dinner (1000+ attendees)
- Annual Meeting responsibilities; meeting specifications, Internet & telephone requirements, ancillary meeting assistance and other projects as assigned for the association’s international conference
7
Experience For Director, Catering & Conference Services Resume
- Conduct site visits when needed and prepare reports for onsite recommendations
- Research and recommend cities and venues for assigned meetings with 10-100 + attendees
- Manage and coordinate all logistics arrangements for assigned chapter meetings of 10-100 + attendees
- Annual Meeting responsibilities; meeting specifications, Internet & telephone requirements, ancillary meeting assistance and other projects as assigned for the association's international conference
- Disassemble conference rooms at appropriate break down times requiring bending and lifting 5-70 pound conference and banquet tables onto 4 wheel carts, lifting banquet chairs in stacks of 10 to 6’ height
- Maintain orderly appearance of conference rooms, reception area and visitor offices.Report maintenance and inventory needs of these public areas to the respective work group for problem resolution and assist with coordination of work, as needed
- Accepting service of process in accordance with firm policy, and notifying designated staff member(s) of presentation of documents for service of process
- Inform facilities team of vendor access needs or overtime HVAC, after-hours office access and activity
8
Experience For PM & Weekend Conference Services Att Resume
- Supervision of the Directors/Assistant Directors and administrative staff in their day-to-day roles. Including maintaining and monitoring the accuracy and effectiveness of all written communications. These include but are not limited to: Banquet Event Orders, Resumes, Daily Events Report, Delphi Input Standards, and Guest at Leisure Reports. (20%)
- Review for accuracy and assign to the Conference Services Managers and Assistant Director all booking turnovers from the Sales Department. (5%)
- Prepare with analysis the Catering and Conference Services weekly 3-Month financial forecast, month end financial summaries, and contribute to the annual Marketing Plan and Budget. (15%)
- Complete periodic audits of the Account and Booking Data in Delphi, to include but not exclusive to Conflict Report, Account Traces, Post Conference Reports. (2%)
- Experience as a Director of Catering & Conference Services
9
Experience For Catering & Conference Services Assistant Manager Resume
- Experience in Food & Beverage with broad operational knowledge
- Evaluate current sales practices and make recommendations to maximize the profitability of the Catering and Conference Services resources. (2%)
- Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans (2%)
- Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. (7%)
- Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Marketing and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. (5%)
- Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. (3%)
10
Experience For Manager, Conference Services Resume
- Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. (5%)
- Working knowledge of Sales & Catering, Property Manager and Windows based applications required
- Computer literate in Opera Sales & Catering and Microsoft Windows applications
- Ensures adequate management coverage within the catering department to include weekends and weekday evenings
- Oversee team to develop new business and generate organic growth within existing accounts
- Initiate suggestions on how to improve the catering and banquet department operations
- Responsible for the maintenance of all events files, both permanent and active including but not limited to the Delphi system
- Possess and/or obtain CMP/CPCE certification within two years
- Report to Resort Manager for revenue issues and action plans
List of Typical Skills For a Conference Services Resume
1
Skills For Director of Catering & Conference Services Resume
- Strong organizational and delegation skills.
- Excellent Computer Skills (Windows, Word, Excel, Outlook, Powerpoint, Delphi)
- Being attentive of guests’ needs and assist in providing a pleasant meeting and or resort experience
- Liaising with Destination Management Companies on logistics and opportunities for outstanding experiences for guests
- Experience in Catering Sales/Conference Management, with two years as a Director of Catering Sales within the Caribbean or like destination
2
Skills For Conference Services Specialist Resume
- Previous catering Agent/or banquet assistant manager/captain experience
- Experience as a Catering and Conference Service leader with a high volume luxury property
- Experience in Food & beverage event planning and coordination
- Applicants are required to have three to five years experience in Catering and Conference Services
- Host daily meeting room checks to ensure set-ups are correct prior to the start of meetings
- 4) Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual
3
Skills For Assistant Director of Catering & Conference Services Resume
- Creative flair for event planning and effective leadership
- Proven track record in both sales and food and beverage management
- A self-starter that can multi-task and prioritize
- Experience
- Experience in Conference Services in a full service resort or luxury hotel
- Good telephone technique and etiquette
- Office services or conference services experience, preferably in a mailroom, legal or corporate environment
- Provides accurate, complete, and effective execution of event requirements
- Entering all group related Rooming lists from clients, housing bureaus and CSM
4
Skills For Catering & Conference Services Administrative Assistant Resume
- Engaging with guests and proactively seeking ways to enhance their stay by coordinating requests and special arrangements
- Setting goals and activities with Catering Managers, Catering Coordinators
- Targeting, soliciting and penetrating new accounts for home property
- Assisting and making all changes/modifications to existing group reservations
- Printing and submitting client cut-off reports and adjust cut off dates as necessary
5
Skills For Assistant Director of Conference Services Resume
- Ensuring meeting/ banquet room(s) and or events are set up on time
- Serving as the key liaison between the client and the operating departments throughout the Resort
- Wedding guest room block management and communication with contract signer
- Describing beer, wine and liquor options on the hotel alcoholic beverage list to sell to guests and respond to guest inquiries
- Generating food, beverage, and wine activity revenue on and off-property
- Working closely with clients to coordinate all aspects of their program
6
Skills For Director of Conference Services Resume
- Working knowledge of Microsoft Office, web design software, database management tools
- Working knowledge of general office equipment, facsimile, Xerox and Windows
- Arranging conference rooms to client requests
- Working knowledge of telephone hardware, software, switchboard, e-mail, intra-net, and internet
- Understanding hospitality industry (required)
- Assist Planning Managers in utilizing the reservation system and focusing on the strategic assignment of meeting space so as to maximize utilization
- Work with Conference Planning Managers to execute meeting room set-up details and maintaining meeting rooms to specified standards and report deficits
- Diagnose system problems such as: Guests having problems booking a rooms, Inventory falling out of the system and system communication
- 1) Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives
7
Skills For Director, Catering & Conference Services Resume
- Responsible for developing and maintaining a professional working relationship with internal department heads
- Knows food trends, food and beverage composition, and menu planning. Exercises creativity in designing catering sales solutions
- Responsible for developing the annual business and marketing plan for the department in conjunction with the Director of Conference Services / Catering Sales
- Confer with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner
- Assist with answering telephones in the Sales and Catering office and directing calls appropriately
- Actively seeks new business and catering events through prospecting and booking business to meet and exceed budgeted revenues
- Provide information to the public regarding booking conventions or catering functions
- Clear understanding of financial reporting.
- Basic understanding of pricing strategies set by the revenue management team and sales
8
Skills For PM & Weekend Conference Services Att Resume
- Daily/ Weekly inventory audit including: monitoring situations where we run out of inventory, balance of room types
- Assist guests in navigating our gorgeous property and providing information on Resort services
- Knowledge of conference service equipment and set-up styles including but not limited to meeting room set-up, banquet set-up and audio visual equipment
- Extremely flexible and willing to work required hours including weekends
- Sets all Breakout or Workshop rooms including outer buildings according to the specifications given by the Conference Planners
- Facilitates various meetings as necessary (Banquet Event Order meeting, Groups Resumes meeting, etc)
- Set-up meeting rooms according to client’s needs
- Builds and strengthens relationships with existing and new customers to include sales calls, prospecting/solicitation calls, entertainment, bridal shows, etc
9
Skills For Catering & Conference Services Assistant Manager Resume
- Attends Banquet Event Order (BEO) meeting to ensure operational alignment of all attending departments for next events
- Develops appropriate revenue/production goals for the catering team with the Director of Sales and Marketing
- Complete all monthly reporting including PACE report
- Conducts Quarterly Check In Reviews and Annual Reviews of catering/conference service/sales and service and private dining team
- Responsible for supervising Conference Services & Catering Sales office and banquet activities
10
Skills For Manager, Conference Services Resume
- Manages Conference Service Team by developing and assigning groups where appropriate
- Conduct weekly and monthly meetings with all Catering personnel to review current and future catering activities and goals
- Develop annual business and marketing plans for the department, in conjunction with the Director of Sales & Marketing
- Work closely with the Director of Sales & Marketing to prepare monthly forecasts and departmental budgets, ensuring accuracy and achievement
- Release Blocks appropriately via Merch Meeting or via request of DOR, DOS, SM or CSM
- Monitor accuracy of blocks for system communication including cut-off, pick-up, room types
- Maintain professional and creative attitude while dealing with internal and external customers
List of Typical Responsibilities For a Conference Services Resume
1
Responsibilities For Director of Catering & Conference Services Resume
- Request services from various departments including Reservations, Restaurants, Activities, Banquets, Audio Visual, and Set-Ups, to fulfill and exceed guest’s expectations
- Work with the Director to prepare departmental budget and forecasts, operating within set parameters, ensure effective cost control
- Three year experience as a Sales or Catering Manager in a large, full-service luxury hotel
- Organize group bookings in terms of events and guestrooms, as well as the whole pre-arrival and internal communication experience
- Answering of Conference Planning and Banquet Office phones throughout the day
- Blocking space and creating event orders for all in House Meetings, notification, and follow up to Departments
- Wedding block management
- Converting clients rooming lists into appropriate format as needed
- Printing and submitting Allegro cut off report
2
Responsibilities For Conference Services Specialist Resume
- Leading, coaching and mentoring the Catering team to ensure that they achieve their goals while enhancing their development
- Driving Catering sales across all market segments to achieve the Hotel's Catering budget performance
- Ensure that the Conference Services handling procedures, morning report and trace procedures are adhered to by all CSM’s
- Ensure CSM’s are actively yielding group room blocks and utilizing revenue management principles
- Ensures that hotel has the audio visual support necessary to support the guest’s needs by purchasing and/or renting equipment
- Assist in ongoing training and support for Sales Department
- Develop annual business and marketing plans for the department in conjunction with the Director, Sales & Marketing
- Arrange all routing/billing requests as instructed from group contracts and resumes
3
Responsibilities For Assistant Director of Catering & Conference Services Resume
- Assist Director of Conference Services with ongoing financial forecasting tools for Banquet food and beverage and ancillary conference services revenue
- Oversees any VIP groups and functions to ensure we are exceeding the client’s expectations
- Direct and manage all activity, ensuring all service standards are followed
- Possesses systems knowledge (Opera S&C, Meeting Matrix and related systems)
- Work collaboratively with the Director of Sales and Restaurant GM on accurate forecasting
4
Responsibilities For Catering & Conference Services Administrative Assistant Resume
- Attends weekly sales, yield, staff meetings and morning line up
- Creation of Annual Budget with support of Director of Sales and Marketing and Restaurant General Manager
- Attend necessary meetings within hotel that affect/are affected by the Conference & Catering Services Team
- Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances
- Prompt response to all forms of inquiries in a effort to capture additional marketing share
5
Responsibilities For Assistant Director of Conference Services Resume
- Work closely with the Director of Conference Services / Catering Sales to prepare monthly forecasts
- Communicate feedback to the Conference Services & Catering Sales team, and develop an action plan to address any deficiencies
- Ensure meeting and function rooms are properly maintained at all times
- Provide a forum for problem solving with clients relative to any group issues
- Provide support for Planning, Audio Visual Conference Set-Up and Conference Concierge daily
- Meet with Conference Floor Manager daily to discuss issues and plan for upcoming events
- Encourage staff to continuously see self-education on industry standards, new technologies and changing developments in customer expectations
- Cross-train staff to build a self-sustaining work group
6
Responsibilities For Director of Conference Services Resume
- Meet with prospective clients as needed by the Sales Department in order to assist in explaining our operation and services
- Make sure all departmental training manuals are up to date
- Develop and maintain cross-training programs within the department
- Enforce proper and timely reporting of maintenance problems
- Make sure all housekeeping details are taken care of in the conference center
- Participate and/or lead necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
- Attend Merch Meeting (s) on a weekly basis
7
Responsibilities For Director, Catering & Conference Services Resume
- Assist the Director of Conference Services & Catering with any administrative support work
- Attend the daily event order meeting and keep master event order book up-to-date
- Handle any special mailing projects
- Computer knowledge including WordPerfect and Word
- 4) Meets and exceed individual guest room and food and beverage forecasting accuracy goals
8
Responsibilities For PM & Weekend Conference Services Att Resume
- 60 wpm typing speed
- Foster and promote a cooperative work climate, maximizing productivity and team member morale for all departments involved
- Uphold appropriate departmental standards of quality/timing
- 8, Coaches team on properly communicating business unusual needs in timely fashion
- Oversees daily time and attendance records, as well as managing payroll to budget requirements
- Retrieve and respond to voicemail and email frequently as well as the Manager’s when out of office or as directed
9
Responsibilities For Catering & Conference Services Assistant Manager Resume
- Perform other specialized or technical administrative tasks related to the department’s primary functions
- Paid vacation and sick leave, as well as 10 paid holidays a year and one personal day
- Review all definite sales bookings and distribute them among the Conference Service Managers (CSM’s) in a timely manner. Review on a weekly basis morning reports for all CSM’s to ensure they are keeping abreast of their workload
- Handle key Conference Services files during peak conference services periods and to assemble and distribute consistent, concise agendas and function notices that clearly represent a group’s every requirement
- Participates in the development and implementation of business strategies for the catering and conference management operations that are aligned with Radisson Blu’s overall mission, vision values and strategies
- Develops and implements strategies for catering and conference management operations that support achievement of the hotel’s goals
- Able to resolve conflicts guests, supervisor and employee
- Active participation in industry related organizations
- Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings
10
Responsibilities For Manager, Conference Services Resume
- Responsible for conference services from the time a contract becomes definite to execution
- Reviews relevant information and documents related to the Meetings Management Section in order to acquire basic understanding of the mandates and activities of the Section
- Carries out research on the legislative mandate and entitlements of regular budget bodies (i.e. United Nations Conference on Trade and Development, Economic Commission for Europe) and analyzes the documentation available in this respect
- Prepares summary reports on the results of the researches conducted on the bodies entitlements
- Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Ensure availability to solve problems and/or suggest alternatives to previous arrangements
- Identifies operational challenges associated with his/her group proactively and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
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