Conference Services Manager Resume Sample
Jaylon Bergstrom
521 Marie Shores,
San Francisco,
CA
+1 (555) 614 7388
Work Experience
Conference Services Manager
07/2016
-
PRESENT
Chicago, IL
- Creates all BEO's
- Maintain an active client list, including managing the more complex groups/events personally. Allocate group turnovers to appropriate Event Manager(s)
- Responsible for developing revenue enhancement programs to increase the sales of conferences and catered events
- Remains on the cutting edge of industry trends and is capable of selling/delivering exeptional and memerable themed events, weddings and meetings
- Meets with Meeting Planners and Conference Planning Managers as needed to coordinate special menu planning and theme events
- Attends, and often leads, weekly Banquet Event Order and resume meetings. Communicates releveant information to the operational areas in an accurate and timely manner
- Maintain product and service quality standards by establishing appropriate Standards & Procedures, following VBCRP and RockResorts established guidelines, conducting periodic inspections, investigating complaints and initiating corrective action
Catering & Conference Services Manager
03/2010
-
01/2016
Houston, TX
- Work closely with the Osprey GM, and Executive Chef to develop creative menus and banquet presentations to establish BCRP as a market leader in Event Management
- Participate in regular monthly meetings with the department to address current initiatives, projects and long term goals. As well as, participate in weekly Sales & Catering meetings
- LMS - entering group blocks, rates, masters, and rooming lists
- Prepare and Process: all paperwork required, such as Social Event Contracts, BEO's, Resume’s and all client correspondence related to upcoming definite group bookings
- Give Client Site Tours and Menu Tastings: to sell the hotel and finalize and/or help close bookings, or for the purposes of touring a groups’ Board, Planning Committee or Meeting Planner for a conference group already booked
- Contracting: Remain responsible for targeting the financial goals of Asilomar through the use of timely, accurate and binding client Social contract/BEO negotiations within Asilomar’s approved standards, development of client-specific proposals, profitability analysis, and deposit collections
- Exhibit a positive, proactive and enthusiastic attitude in striving to meet Asilomar’s business and service goals and objectives
- Writing up BEO’s and resumes – 25%
- Interdepartmental follow-up regarding clients’ needs – 5%
Meeting & Conference Services Manager
08/2004
-
01/2010
Boston, MA
- Coordinating clients’ needs with a variety of vendors – 5%
- Produce BEO’s and convention resumes and maintain detailed files, records and trace systems. Verify all space requirements and meeting room set-ups with the client and ensure that public space needed by conventions is properly maintained and in good condition
- Make sure that all special arrangements, food and beverage needs and requests are set up and that all BEO’s are signed by authorized representatives. Determine revisions in agendas, reconfirm space blocked in ISAC and release any space no longer required
- Catering/Conference Services experience required
- Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
- Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (BEO’s, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
- Assists in the sales process and revenue forecasting for customer groups
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Entertaining clients on site during the sourcing (site visit) stage of proposal development
Education
Kent State University - Stark Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- EXPERT ability to ask probing questions to determine a client’s needs and provide strategic advice, often to employees in more senior and/or executive roles
- Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to details
- Knowledge of Superior relationship-building skills and able to effectively network
- Providing superior customer service by being detailed oriented, proactive, and effectively managing/anticipating/delivering on every client’s needs
- Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch guest experience
- Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center
- Five or more years of related work experience in Conference Services, meeting planning, or related hospitality field
How to write Conference Services Manager Resume
Conference Services Manager role is responsible for events, leadership, basic, computer, microsoft, excel, payroll, credit, training, procurement.
To write great resume for conference services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Conference Services Manager Resume
The section contact information is important in your conference services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Conference Services Manager Resume
The section work experience is an essential part of your conference services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous conference services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Conference Services Manager resume experience can include:
- Recruit, select, train, supervise, evaluate, and schedule the team of Conference Services student staff members in preparation for and during the three-month summer residential conference season
- During the Conference Services season (mid-June through August), in collaboration with the Assistant Director of Conference Services & Building Operations, provide operational direction and supervision to the Conference and Building Operations Coordinator
- Proven leadership and staff development skills with good decision‑making ability
- Proven skills and comfort with public speaking
- Excellent telephone sales skills
- Strong overall sales skills
Education on a Conference Services Manager Resume
Make sure to make education a priority on your conference services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Conference Services Manager Resume
When listing skills on your conference services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical conference services manager skills:
- Excellent oral and written communication skills and effective listening skills
- Advanced Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail
- Excellent English interpersonal skills, both written and verbal required
- Shown ability to plan and execute events effectively with a strong attention to detail
- Proven ability to plan and organize SEGWS effectively, with an accurate sense of detail
- Communicate effectively verbally in person, in writing and over the phone
List of Typical Experience For a Conference Services Manager Resume
1
Experience For Catering & Conference Services Manager Resume
- Strong leadership, excellent interpersonal and negotiation skills, proven problem solving abilities
- A solid understanding of conference and events. Previous operational experience is advantageous
- Strong experience in successfully leading a team
- Understanding of computers and applications with a strong working knowledge of Sales & Catering, Microsoft Window applications required
- Understanding of computers and applications with a strong working knowledge of Opera Sales & Catering, MS Word, Outlook, Excel, Adaco and Property Manager
- Experience working within corporate and executive organizations
- Experience in events planning
2
Experience For Senior Conference Services Manager Resume
- Finalize the requirements of confirmed bookings while ensuring effective communication with all departments for the success of the event
- Demonstrating and acting as a mentor to Conference Services Coordinator and Sales Coordinator associates
- Performing total meeting management for assigned accounts
- Meeting and greeting in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
- Providing timely responses to acknowledge requests; confirm reservations; and outline services within the time line parameters established for the client
- Plan internal and external campus events including but not limited to menu planning and scheduling
- Coordinate the ordering and correct billing of special rental equipment needed for events
- Coordinate all ordering and stocking of props and décor needed for events
- Actively solicit and prospect for catering opportunities to meet or exceed monthly catering quotas
3
Experience For Meeting & Conference Services Manager Resume
- Solicit and book Catering, Conference Service &/or Events business through targeted activities; including sales calls, inquiry calls, appointments, etc
- Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs
- Manage all aspects of each group event from initial detailing to actual event service and final billing
- Participate in weekly Group Pickup meetings focusing on block pickup, yielding group rates, and cut-offs
- Able to support the department during evenings and/or weekends where required to ensure the smooth running of key events
4
Experience For Group Sales & Conference Services Manager Resume
- Communicates any event changes in a timely manner to relevant operating departments and to the Conference/Catering Manager responsible for the group
- Ensure the training of department supervisors, and associates on SOP’s, report preparation and technical job tasks
- Designs, implements and evaluates procedures, forms, and contracts related to support efficient conference operations in keeping with University policy
- Direct new sales leads to Sales & Marketing Team in a timely manner
- Compile this information for distribution to clients and to Inn departments according to distribution guidelines
- Ensure that contract arrangements are being adhered to by both the conference team and by our clients
- Responsible for the maintenance of all event files, both permanent and active including but not limited to the Delphi system
- Knowledge and understanding of the Hotel guest room inventory an asset
- Successfully coordinating details of assigned bookings
5
Experience For Franchised Conference Services Manager Resume
- Assist in the implementation of the hotel's catering and conference strategy
- Produce monthly related reports and catering forecasts for assigned area of responsibility
- Attend and represent hotel at trade shows and networking events to broaden hotel recognition within the local area
- Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
- Work closely with the Director & the Assistant of Conference Services and Catering to establish new theme menus, special events and service standards
- Drive revenue growth through upselling
- Understand banquet operations and how it pertains to Catering & Conventions
6
Experience For Event / Conference Services Manager Resume
- Organizes, leads and motivates the catering team
- Performs final review and assessment of catering events to determine if they met performance and quality standards
- Confers with customers in all phases of their meeting/conference to ensure complete customer satisfaction
- Responsible for meeting set up as well as menu execution
- Facilitate contracted group business to drive catering revenue to company’s financial bottom line
- Negotiate pricing with client, upsell as appropriate, make concessions as appropriate
- Conduct internal group resume meeting and client “pre cons” on consistent basis
7
Experience For Senior Catering & Conference Services Manager Resume
- Conduct tours of the property with meeting planners and potential clients
- Keep Director of Catering promptly and fully informed of all challenges or unusual matters so prompt corrective action can be taken where appropriate
- Review all banquet event orders and daily and weekly banquet sheets to ensure accuracy in content as well as spelling
- Assumes responsibility for the group upon contract signature and coordinates all details as they pertain to booking links, reservations, event details, etc
- Create and manage daily, weekly and monthly Group Services activities such as Group Resume Meetings and distribution of BEO’s to Operating Departments
- Collaborates with food and beverage to communicate event details and meeting requirements for assigned groups via the Banquet Event Orders
- Conduct pre-planning sites and assist in the sales process where required
8
Experience For Conference Services Manager Resume
- Most tasks are performed independently or in a team environment with the associate contributing towards individual and team goals
- Complete knowledge of hotel rooms and meeting related services available to guests
- Focus on consistently execute up-selling approach
- Perform pre-planning site tours with clients through the property and highlight features of facility as well as available services
- Customer Services/directing operations
9
Experience For Catering & Conference Services Manager Resume
- Be incredibly friendly, customer centric, and enjoy working in a team environment
- Luxury event/group and VIP planning, sales and execution in a hotel or restaurant required
- Full working knowledge of BOH operations that include the ability to establish credibility with senior culinary professionals
- Assist Catering Department as required
- Up-to-date with meeting and events trends
- Confident in building work relationships - with guests and colleagues alike
- Sell meting space and Food & Beverage to local market
10
Experience For Senior Conference Services Manager Resume
- Ensure the timely distribution of all communication to the appropriate departments and be the on-site contact for the client during their events
- Oversee contracted group room blocks to include cut-offs, attrition and distribution of rooming lists
- Personally greets all meeting contacts upon arrival to finalize any arrangements and to orient the client to the facility and staff
- Attends all pre-con meetings and other meetings specified by the Catering/Conference Services Team
- Maintain open communication and timely updates with all Departments in an effort to better meet the clients’ requirements
- Oversee all aspects of the daily operation of the hotel’s banquet set-up and coffee break departments
- Manages daily operations in External Conference Services
- Evaluates marketing and outside sales opportunities to promote UW Tacoma as an attractive venue, using multiple strategies to achieve broad awareness among potential customers
List of Typical Skills For a Conference Services Manager Resume
1
Skills For Catering & Conference Services Manager Resume
- Strong verbal communication skills - required
- Strong attention to detail and organizational skills with the ability to multi-task with little or no supervision
- Working effectively with banquets and accounting to ensure optimal guest satisfaction
- Five years experience in Hotel Conference Services/catering administration/management with three years supervisory/management experience
- Manage group or interpersonal conflict situations effectively
- Effectively and accurately communicate program changes
2
Skills For Senior Conference Services Manager Resume
- General computer skills, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook)
- Experience directly related to hotel conference services. Strong communications (telephone and in person)
- Deal effectively with a wide variety of company personnel, customers, outside vendors, etc. - required
- Ensure all catering options/menus are presented to the customer accurately & effectively
- Analytical Skills Ability to conduct proper research on group rates, food and beverage minimums as well as room rental
- Experience directly related to hotel conference services or relevant Food and Beverage Experience
- Meeting and event experience in operations, planning or coordination required
- Establishing effective close working relationship with clients before, during and after group programmes and catering events
3
Skills For Meeting & Conference Services Manager Resume
- Experience in sourcing and managing third party services relationships
- Engage client prior to, during and following event to ensure all needs are met and total client satisfaction is achieved
- Coordinate with client to obtain all necessary details, including rooming lists, amenities, transportation, credit approval, etc. prior to groups arrival
- Experience developing policies and procedures that support efficient conference and meeting management
- Manage time well, correctly prioritizing tasks
- Strong knowledge of Microsoft Office and Excel
4
Skills For Group Sales & Conference Services Manager Resume
- Strong work ethic and professional focus; High level of integrity and discretion
- Verify all space requirements and meeting room set-ups with client and ensure that event space needed is properly maintained and in good condition
- Strong social and problem solving abilities
- Four or more years of event planning/coordination experience
- Previous group food service and event planning experience
5
Skills For Franchised Conference Services Manager Resume
- Catering/Conference Services experience
- Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
- Complete special event P&Ls prior to all hotel special events and packages with the Director, Conference Services and Catering
- Oversee activities and guest experience related to the appropriate packages
- Provide a service culture that generates positive event satisfaction, sustained revenue achievement, excellent internal communications and team participation
- Hotel or Resort Management experience highly recommended
6
Skills For Event / Conference Services Manager Resume
- Previous food preparation experience required
- Proven ability to function in high impact customer situations
- Experience in the event management or related professional area
- Strong knowledge of Outlook, Microsoft Word and Excel required
- Driven, a quick learner, and a strong attention to detail
- Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
7
Skills For Senior Catering & Conference Services Manager Resume
- Have a good understanding of menu description, design, and pricing
- Create floor plans for each event to ensure banquets and clients agree prior to set up
- Planning and coordinating a post-event meeting with meeting planner to retrieve feedback
- Ensuring billing is correct before sent to client; Handling client billing questions efficiently and expediently
- Overseeing seasonal projects, including holiday events and Board of Director’s Meeting
- Driving incremental revenue to the resort by promoting high margin programming
- Developing and maintaining a professional working relationship with internal departments
8
Skills For Conference Services Manager Resume
- Working knowledge of programs/catering sales systems such as Delphi, Excel, Outlook and Word
- Working knowledge of catering sales and/or hotel systems such as Delphi and Opera
- Keeping in constant contact with clients during entire stay
- Budgeting, costing and financial analysis necessary to plan and track fiscal performance
- Working knowledge of catering sales systems such as Daylight or Delphi computer program required
- Understanding of the group sales process
- Managing assigned meetings with introductory call, follow up with clients, coordination of details, and completion of accurate Event Orders on a timely basis
- Working knowledge of restaurant equipment and routine maintenance needs
- Treating each and every Guest as a unique individual
9
Skills For Catering & Conference Services Manager Resume
- Anticipating Guests’ needs with thoughtful and personal touches
- Being an ambassador for the Brand, Hotel, Community and Colleagues
- Being guided by Fairmont core values; respect, integrity, teamwork and empowerment
- Delivering on promises through a proactive approach, ensuring attention to detail for every event
- Conducting pre-conference meetings and post conference meetings
10
Skills For Senior Conference Services Manager Resume
- Ensuring adherence to all Fairmont Hotel and Resorts core standards for Conference Services and Banquets
- Ensuring the execution of meetings and events matches the schedule and event order specifications and meets/exceeds customer expectations
- Partnering with SDX Banquet Dept to ensure guest orders are delivered on time
- Record deposits, forward checks to Accounting and coordinate billing and credit approval for Catering Clients
- Secure and service Catering Business from Social and Corporate Market, through promotion, and prospecting, while maintaining standards and revenue
- Manage all staff assigned to conference services, including scheduling and training
- Knowledge and understanding of the Union bargaining agreement (as required)
List of Typical Responsibilities For a Conference Services Manager Resume
1
Responsibilities For Catering & Conference Services Manager Resume
- Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel
- Good basic administrative and/or organizational skills - required
- Submits all conference menus, conference profiles, and event orders to the Director orf Sales & Marketing for review and signature prior to issuance
- Prepare group details and event BEOs; conducts pre-convention meetings for those clients who require finalizing at the arrival of the meeting planner
- Understand and use various operating systems including Opera, SocialTables, and MicroSoft Office (Outlook, Word, Excel, PowerPoint)
- Mentor Catering Sales Managers and participate in continuing education of the F&B team
2
Responsibilities For Senior Conference Services Manager Resume
- Manage all aspects of group booking from start to finish including quality control
- Complete accurate BEO’s, upselling food, beverage, room rental, recreation, special amenities and technology
- Conduct tours of conference center, catering venues and guestrooms
- Ensure Catering and Conference services are per standards and be available to be present at various events
- Work in a guest service role to assist meeting planners with administrative tasks
- Collaborate with banquet service staff, banquet bar staff, and conference set-up staff in coordinating events
- Participate in setting expectations and service standards for banquet service, Breakfast, Lunch, and Dinner
3
Responsibilities For Meeting & Conference Services Manager Resume
- Maintain complete and in-depth files on all past groups and private parties as directed by departmental standards including updated information in Delphi
- Meet with clients to determine meeting and function needs
- Work with college sales department as needed in the selling of spaces and creation of calendar
- Establish staffing levels and needs to all events and ensure proper staff is scheduled
- Supervise and train catering staff
4
Responsibilities For Group Sales & Conference Services Manager Resume
- Food and beverage forecasting
- Work with the Director of Catering and Conference Services to establish policy standards, procedures, operational guidelines & service manual
- Proficient in computer use, including the Microsoft Office Suite Ability to listen, speak and write in English to ascertain and respond to vendor’s needs
- Produce creative custom menus based on the client’s needs and wants
- Identify and understand a client’s vision for their program
- Conduct professional site inspections that are tailored to the client’s program
- Work closely with Convention Sales Managers to maintain high standards of professionalism and service to establish positive long term customer rapport
- Assist clients managing guest room reservations including VIP's, food and beverage selections, audio/visual needs, conference Internet requirements, accounting procedures and any other assistance needed
5
Responsibilities For Franchised Conference Services Manager Resume
- Produce in a timely manner and per standards, Banquet Event Orders for all functions, Group Resumes and collaborate with all hotel involved departments in the execution of respective functions
- Accurately build and manage group budget and forecast
- Attend BEO meetings, Resume meetings, Group reservation meetings and Departmental meetings
- Maintain and understand applicable policies regarding menu pricing, food handling, guarantees, cancellations, service charges, payment, shipping and receiving, etc
- Responds to new business inquiries
- Order outside services for events
- Perform any job related duty as requested
- Lead and assemble a team
- Anticipate client and individual guest needs associated with execution of event
6
Responsibilities For Event / Conference Services Manager Resume
- Resolve complaints and requests to client satisfaction
- Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements
- Manage group room blocks up until contracted “cut off”
- Prepare accurate deposit invoices
- Review Final bill for completeness and accuracy
- Prepare and distribute, in a timely manner, accurate Banquet event orders
- To perform pre-function activities such as on-site tours, menu tasting and planning session, Banquet Event Orders, event cost estimates, diagrams and activity coordination between all departments
7
Responsibilities For Senior Catering & Conference Services Manager Resume
- Banquet Service supervision experience - required
- Meet all internal deadlines for completion of paperwork, or follow procedures for pop-ups, and revisions, etc
- Coordinate, initiate, prepare, process and/or monitor various financial, administrative, and operations forms, records, reports, schedules, and other documents; Ensure timely and accurate completion of documents by other departments, company personnel, customers, etc
- Assist guests as requested in matters concerning the business center, clerical assistance, and access to various services at the resort
- Knowledge of Utah State liquor laws - required
- Knowledge of Microsoft Office Suite with extensive knowledge of Excel - required
- Knowledge of Delphi software helpful but not required
8
Responsibilities For Conference Services Manager Resume
- Obtaining meeting details from Clients (potentially; space reservation, set-up, audiovisual requirements, food and beverage, etc.) as appropriate. Communicating effectively both verbally and in writing as it relates to the event specifications/logistics. Responsible for timely distribution of event orders as appropriate
- Conduct meetings or calls with the client to fully detail each group’s events and communicate to operations for execution via means of Delphi/BEO’s (Banquet Event Orders), Group Resumes, forms specific to internal departments, pre-convention and internal meetings
- Ensure all contract specifications are met and all billing details are secured
- Coordinate/oversee exhibit companies and other outside services for group’s events
- Work closely with Sales Managers to ensure guest satisfaction
9
Responsibilities For Catering & Conference Services Manager Resume
- Work closely with Encore, banquets, culinary operations and other departments to ensure client’s needs are met and/or exceeded by the coordination of menus, staffing, and implementation of all group food & beverage events, including preparation and distribution of Banquet Events Orders (BEOs) for each function
- Collaborate with F & B/Banquet team to oversee event execution
- Maintain relationships with past clients for future business opportunities. Maintain client communications in Delphi. It is the responsibility of the Catering-Conference Services Manager to use Delphi to keep in touch with clients through phone calls, emails, letters and personal meetings
- Practice and observes safety rules and regulations and encourages other to do the same
- Attend, conduct and participate in BEO, departmental and Pre-convention meetings as required
- Meet and/or exceed personal and departmental revenue, customer service and other goals set by the company
- Meet with clients and sales managers to recommend, determine and finalize group details, including, but not limited to, the program and meeting set up through group departure
- Input and maintain group information in function diary in order to maintain client history, likes/dislikes, lessons learned, etc., to improve guest experience, to make recommendations to future processes and programming, and to establish good rapport with clients
- Work as a liaison between the client and MGM National Harbor and communicates group’s needs to all required departments
10
Responsibilities For Senior Conference Services Manager Resume
- Liaise with the clients upon arrival, throughout stay, and after departure to ensure successful event execution, make adjustments as needed, follow up on last minute requests, and ensure satisfactory problem resolution; communicate all necessary information to appropriate department heads and teams
- Confirm all event related information with clients and prepare event orders and resumes in a professional and timely manner
- Handle bookings with 7 guestrooms or less per night within next 60 days
- Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame and ensure that Hotel accounting policies are adhered to
- Ensures that necessary meeting facilities are reserved, where applicable. Hosts prospective clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows
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