Conference Manager Resume Sample
Brain Rath
522 Talia Fall,
San Francisco,
CA
+1 (555) 914 6677
Work Experience
Conference Manager
02/2016
-
PRESENT
Dallas, TX
- Entertaining clients on site during the sourcing (site visit) stage of proposal development
- Collaborating with Client to capture the vision and objective of their event
- Leading direction for staffing levels of cross functional teams (both internal and external) to deliver 5 star corporate events
- Driving incremental revenue to the resort by promoting high margin programming; up-selling clients to exceed Food & Beverage minimums and adding incremental programming
- Serving as on-site contact during high-profile programming
- Partnering with Client to achieve resort spend above contracted obligation: F&B selections, upgraded linens, event space upgrades, additional activity selections, guestroom upgrades and promotion of pre/post guest stays
- Leading bi-weekly Banquet & Event Order (BEO) and Resume meeting to drive scheduling and ordering assignments throughout the resort
- Developing group quotes and negotiate with 3rd Party product and service providers
Conference Planning Manager
02/2009
-
11/2015
Phoenix, AZ
- Communicating up to the minute client revisions throughout the resort to promote the guest experience and increase rebooking rates
- Conducting Post Conference Meetings with Client and internal sales team -- providing profitability analysis on programming to internal teams
- Supervising Conference Services Coordinators -- conducting performance reviews and personnel decisions in the new hire process
- Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set-ups
- Extensive knowledge of Opera, Word, and Windows based programs
- Highly responsible & reliable, ability to work independently
- Focus attention on guest needs, while remaining calm and courteous at all times
- Results oriented with the ability to be flexible, work under pressure and be accountable to make sound & thoughtful business decisions
Conference & Events Manager
02/2003
-
01/2009
Los Angeles, CA
- Extremely well organized individual with the aptitude to handle numerous tasks at one time
- Proactive and innovate with the ability to work cohesively as part of a team
- Systematic problem solver with a strong eye for detail, a sense of urgency and the ability to prioritize
- Previous event/conference sales experience within a similar role required
- Develop a business plan that establishes rapport, promotes partnership, and fulfills the clients’ needs and expectations
- Be able to work nights and weekends as required
- Have at least four (4) years of supervisor/managerial experience, with three (3) years of functional specific experience
Education
Globe University / Minnesota School of Business
1997 - 2002
Bachelor's Degree in Business Administration
Professional Skills
- Strong leadership skills to effectively manage and motivate a high-performing team
- Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment
- Developing strong interpersonal skills and forging deep relationships with current and potential clients are critical to success
- Expertise in international conference/meeting planning and strong management and networking skills
- Impeccable personal presentation to compliment strong communication, networking and organizational skills
- Demonstrate excellence in communications, independent problem solving skills and identify process improvements needed
- Strong and outgoing personality and good negotiation skills
How to write Conference Manager Resume
Conference Manager role is responsible for interpersonal, training, forging, communications, leadership, procurement, database, recruiting, security, payroll.
To write great resume for conference manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Conference Manager Resume
The section contact information is important in your conference manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Conference Manager Resume
The section work experience is an essential part of your conference manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous conference manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Conference Manager resume experience can include:
- Outstanding listening skills, be a negotiator and able to make sound decisions
- Demonstrated working knowledge and experience managing a professional events and training environment
- Demonstrated computer proficiency including experience with Microsoft Office Suite including Word, Excel, Access, PowerPoint and Outlook
- Direct prior experience in space & catering sales
- Experience in events management, preferably with experience managing academic focused events with international audiences
- Work in a fast-paced environment where outstanding interpersonal skills are crucial
Education on a Conference Manager Resume
Make sure to make education a priority on your conference manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Conference Manager Resume
When listing skills on your conference manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical conference manager skills:
- Extensive understanding of hospitality industry, how it operates, how it is organized and how to manage through the system efficiently and effectively
- Demonstrated organizational skills, ability to manage multiple projects and move quickly from one project to another while maintaining thorough records
- Excellent written and verbal communication skills with a variety of individuals, including executive and support level client contacts
- Communicate effectively, both orally and in writing, negotiate complex issues; and maintain good working relations with senior level organizations
- Good presentation skills; comfortable working with and providing background and instruction to multi-level professionals
- Excellent organisational skills and ability to work well under time pressure
List of Typical Experience For a Conference Manager Resume
1
Experience For Conference Planning Manager Resume
- Provide occupational skills to lead an event, conferencing, and training support services team
- Helps employees improve their skills and provides support for career development,
- Facilitates customer experience training, induction, on-boarding and ongoing training programs for employees
- Human Resources and Employee Relations experience including hiring, training, mentoring and development
- An additional 2 years of experience developing and administering non-credit educational programs, conferences and events
- Demonstrated knowledge of the trade and latest trends including related technology and hospitality service
2
Experience For Conference Service Manager Resume
- Utilizes effective cost control processes when suggesting products and services
- Good working knowledge of internal resources and capabilities
- Maintains a resource log of approved outside providers of event services and maintains effective working relationships with these vendors
- Meet client prior to the start of their meeting to ensure details are correct and meet client requirements
- 3 – 5 years experience working with conferences, meetings or other event related areas
3
Experience For Conference & Events Manager Resume
- Experience in international event planning and management, specifically in the US, in a fast-paced corporate organization
- Previous experience in planning events in the hospitality industry
- Knowledge of and experience in menu planning and service coordination
- Experience with salesforce, marketing automation software and lead capture tools is desirable
- Excellent literacy necessary to read BEO’s, process gratuities and invoices
- Takes part in or validates recruitments,
4
Experience For Conference Center Manager Resume
- Conference Service Experience (required)
- Strong team player who interacts well with external clients, vendors and internal teams
- Managing client relationships, developing and maintaining an aggressive marketing plan, building deep relationships within the community
- Serving as the point of contact for planners and organizers seeking university conference housing and dining
- Adapting and implementing strategies across the MICE segment
- Working knowledge of a hotel, including the relationships between departments
5
Experience For Conference & Events Sales Manager Resume
- Selling of events and meetings to achieve planned and forecasted revenues and the department's Key Performance Indicators
- Manage conference budget by providing accurate forecasts, ensuring costs do not exceed budget and reviewing processes for cost saving initiatives
- Coordinates all aspects and details of the event with the event requestor including menu planning, service details, pricing and payment
- Supervises the accurate recording and compiling of information, correctly retaining records, files and logs in accordance with established procedures
- Responsible for rooming lists, transportation details, conference event order, meeting agendas and billing authorizations
- Provide necessary post meeting information to Accounting for proper billing and revenue review
- Process sales enquiries, including taking initial enquiry, site famils, producing personalised proposals and clients follow-up
- Assist in developing new business ideas and the promotion of existing business within all market segments
6
Experience For Conference Services & Catering Manager Resume
- Attends major event functions (i.e. trade shows, associations) that deal specifically with banqueting and meeting events
- Create powerful commercial agendas by researching and recruiting high level speakers
- Manages a team of conference center and meeting & event planning staff
- Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
- Works with the sales department to achieve the vision of group meeting and events
- Provides overall direction, coordination and ongoing evaluation of meetings and events
7
Experience For Conference Sales Manager Resume
- Maintains close contact with clients to determine set-ups, numbers attending, types of facilities required, meal arrangements, times and special needs
- Provides overall direction, coordination and ongoing evaluation of assigned events
- Prepares catering proposals, contracts, and event orders
- Ensures orderly and accurate catering files and that computerization of such files is maintained
- Coordinate with the client to review meeting details
- Coordinate with F&B private and banquet events for group meeting
- Ensure the meeting planner’s office, registration area and all function space is setup as per banquet event orders
- Enthusiastic, self-motivated and outgoing personality who can work independently
- Determine fiscal requirements and prepare budgetary recommendations for Food Services/Catering as it relates to scheduled events/meetings
8
Experience For Room Assignment & Conference Manager Resume
- Prepares periodic and special financial and operational reports regarding conference and related activity
- Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy
- Distributes and discusses group in weekly information meeting
- To manage and lead the Catering Sales team in order to achieve planned and forecasted revenue performance
- Facilitate daily Catering/Banquet/Kitchen meetings to ensure perfection in service delivery
- Build relationships between Conference Services and the Operating Departments
- Complete accurate BEO’s, up selling food, beverage, room rental, recreation, special amenities and technology
9
Experience For Events & Conference Manager Resume
- Pre-Planning of Group Programs in advance of arrival and on-site
- Work with Group VP or Show Director to create strategic plans to achieve revenue goals by generating new education program ideas, formats and issues
- Mange special projects as determined by the Group VP or Show Director, including strategic partnerships, acquisitions and special events
- High level of proficiency in the use of standard computer software including Word and Excel spreadsheets
- Entertains clients to establish closer working relations when appropriate
10
Experience For Conference & Training Manager Resume
- Flawless delivery of EMEA Summit Events while working as part of the global event operations team
- Event Production, Sales and Marketing teams
- Research, Sales, Executive Programs, Consulting, Finance, Global counterparts in APAC and NA
- Direct a talented team of operations, marketing and sales staff
- Delegates to and ensures that the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager
List of Typical Skills For a Conference Manager Resume
1
Skills For Conference Planning Manager Resume
- Direct prior experience in space & catering sales for a large, complex hotel, conference center or similar venue
- Exceptional organizational, communication, and problem-solving skills with absolute attention to detail
- Experience in event planning, project management, hospitality, or related field with direct supervisory experience
- Demonstrated previous experience in this role
- Managing of a small team of professionals, through effective delegation & coaching
- Extensive experience in successfully planning, designing and organizing professional events, including negotiating for venues and services
- Corporate meeting planning experience
- Experience of collaborating and working within a senior management team
2
Skills For Conference Service Manager Resume
- Develop and maintain strong relationships with relevant industry associations including attending their annual meetings if needed
- Demonstrated working knowledge of concepts, principles and practices of event planning and production and public relations
- In depth and hands on experience in the Lanyon/Starcite/MeetingView Events Project Management and Registration platform, and PerfectTable seating software
- Sales and event planning experience
- Are fluent in English and have international working experience
- Validate and refine draft programme with relevant stakeholders, including regional event directors and representatives from key target audiences
- Establish and maintain rapport with clients, prior to, during and post conference
3
Skills For Conference & Events Manager Resume
- Demonstrated knowledge of the trade and latest industry trends and best practices including related technology and hospitality services
- Creativity and effective strategic thinking. Ability to “think outside the box” and be a change agent
- Experience with hospitality and event planning
- Demonstrated working knowledge of the campus, its programs, policies, mission, goals, objectives, achievements and infrastructure
- Establishes strong rapport with meeting planners
4
Skills For Conference Center Manager Resume
- Advanced experience in a fast paced conference & events environment
- Strong US venue and vendor knowledge and National Hotel Sales relationships
- Previous experience in Conference & Events essential, supervisory level or
- Positioning the hotel’s catering and events department in the national market through establishing relationships in the corporate and local community,
- Being IMAGINATIVE & COURAGEOUS in your approach to attracting new and repeat business to the hotel
- Identifying targeted sales opportunities, developing sales strategies to grow our conference & events revenue, and oversee the implementation of new business
5
Skills For Conference & Events Sales Manager Resume
- Using the portfolio content strategy and working with the Content Strategy Manager (CSM), build and deliver individual conference programmes per event
- Driving revenue to all lines of business
- Enlarging client’s needs to further improvement revenue yields
- Managing complex business decisions, negotiations & contract detail
- Liaising with all departments to ensure the client needs are exceeded and events run to a high standard
6
Skills For Conference Services & Catering Manager Resume
- Responding efficiently to customer complaints
- Exerting more than 20 pounds of force to move objects
- Preparing comprehensive and detailed responses to RFPs and bid request proposals
- Providing monthly sales activity reports for the General Manager
- Representing Conference Services and HFS at trade shows and conventions
7
Skills For Conference Sales Manager Resume
- Working with clients to ensure that every meeting or event is flawless, with no detail left to chance
- Know relevant policies – menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc
- Ensures that events progress seamlessly by following established procedures, collaborating with other team members, and ensuring detailing accuracy
- Knowledge and understanding of forecasting and reporting
- Responsible for developing and maintaining a professional working relationship with internal departments
- To ensure that there is a pro-active approach to growing revenues from existing clients and sourcing leads for new business
8
Skills For Room Assignment & Conference Manager Resume
- Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
- Manages ongoing payroll and controlling spending levels
- Meals on duty and laundering of personal work clothing
- A background in recognising and securing new business
- Essential to have expertise in negotiating, budgeting and large conference project management
- Mastery of MS Office and database management; expertise in negotiating contracts, RFPs, strategic sourcing, and budget/project management
- Respond to all inquires regarding catering space availability in a professional and timely manner
- Initiate billing procedures, ensuring any deposits are received with adequate information and within an acceptable time frame
9
Skills For Events & Conference Manager Resume
- Assist in the training and development of the Meeting Services management team
- Maintains ongoing stock levels and ordering new supplies as needed
- Manages meeting space, room set up, food and beverage and audiovisual requirements. Delegate to Sales & Catering Coordinator as appropriate
- At least two years working in Hospitality
- Team player willing to help others and be receptive to feedback
- Knowledge of a wide range of management principles, concepts and practices relating to operations of a full support conference center and events facility
- Answers all incoming group and event inquiries / opportunities
- Determines availability of space and rates according to yield management principles and knowledge of business pace
10
Skills For Conference & Training Manager Resume
- Conduct comprehensive and customized site inspections with the event management / conference servicing team
- Proper hand over of event to event management / conference servicing
- Produces proposal, contracts and other related booking tools
- Familiar with coordinating event logistics as necessary for market segments such as multi-day conferences, trade shows, social and non-profit sectors
- Financial Controls – responsible for building an accurate and thorough budget and maintain adherence to that budget
List of Typical Responsibilities For a Conference Manager Resume
1
Responsibilities For Conference Planning Manager Resume
- Business Unit Relationship Management for the Blackstone New York Office – responsible for specific businesses lines as a point of contact for annual budgets, and annual events and conference strategy, while executing events across all business lines based on firm wide event experience, calendar/ staffing schedules
- Five (5) years management experience with 3 years of functional experience
- Effectively communicates all conference-relevant information to speakers, abstract presenters and attendees and internal stakeholders
- Demonstrated expertise in managing high profile meetings and events with senior executive participation including detailed project planning and support
- Create floor plans as appropriate for each event to ensure banquets and clients are in agreement prior to set up
- Maintain and implement procedures that improve efficiency and effectiveness of services
- Insurance industry knowledge or experience (involvement in MPI, FICP, other)
2
Responsibilities For Conference Service Manager Resume
- Efficiently reserve and operate function space to maximize conference center utilization
- Strong industry knowledge of domestic and international locations, venues and hotels
- Highly intelligent, driven, a quick learner, and with strong attention to detail
- Three years Conference Planner or related experience
- Three years hotel/conference center experience
- Experience with HTML and web editor software
- An additional 1 year of supervisory experience
- Knowledge of social media and WordPress is strongly favored
- Proactively manage feedback on client experience & implement actions to ensure repeat business
3
Responsibilities For Conference & Events Manager Resume
- A valid Washington State driver’s license
- To maintain and build on-going professional relationships with new and existing clients
- Expedite function bookings, writing menus, preparing resumes, event orders etc
- Accurately track and evaluate results on overall project goals – be solution driven in attaining those goals and driven in achieving the results
- Responsible for ensuring that Assigned Group Banquet Event Orders (BEO’s) conform to Standardized BEO formats
- Ensure detailed and open communication with all operating departments to ensure smooth execution of convention details
- Conduct Pre and Post Conference meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business
- Track industry trends and issues to identify current, new, and alternative growth areas that can be captured for educational programming
- Develop and implement standard operating procedures in line with the global standards
4
Responsibilities For Conference Center Manager Resume
- Budgets and establishes ongoing financial targets and forecasts
- Proficient with word processing and spread sheet applications
- Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support
- Management and Registration platform to include
- Monitor, on a daily basis, TargetNet’s list dailies and banquet event orders to ensure information is up to date and accurate
- Live and breathe Service Attitudes
- Organizes the welcome and integration of new employees
- Understands competitors’ strengths and weaknesses, and knows how to sell against them
5
Responsibilities For Conference & Events Sales Manager Resume
- Ensure all operational departments are in compliance with service delivery as stated in the Group Resume and BEO’s on behalf of the overall department
- Lead daily BEO meeting to ensure operational alignment of all attending departments for next day’s events. Attend weekly forecasting meeting, resume meeting and staff meeting
- Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximizes revenue by up selling contracted products and identifying additional revenue opportunities based on the event profile
- Is interested in other’s views even if they counter own views
- Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian | The Palazzo’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment
- Fluent Hungarian and English,
- Conduct research and develop feasibility studies to identify new event opportunities for Viacom International Work closely with the Core Services support departments: Security, Facilities, Catering, Production, and Audio/Visual
- Serve as subject matter expert for college’s occupancy management software and serve as a knowledgeable resource for department staff with regard to generating reports, inputting data, and obtaining information
- Actively serve as a member of the department’s assessment committee. Continually assess and improve all assignment and room change processes
6
Responsibilities For Conference Services & Catering Manager Resume
- Effectiveness in this role requires an in-depth knowledge of all events and other communication channels, including print, direct and digital marketing processes. It also requires experience in working professionally with external events, advertising and design agencies and other vendors
- Regularly attend industry events both in the UK and internationally to network, meet potential speakers, build industry awareness and act as an ambassador to the portfolio
- Secure professional accreditation of conference programmes when required
- Undertake programme evaluation through online survey analysis and speaker / sponsor / supplier feedback to inform future strategy
- Relays all conference details to necessary departments: caterers, Transportation forms, BEOs, Set-up sheets, Special needs, etc
- Ensuring all enquiries are addressed in the appropriate manner, leads are passed on and assisting in coordinating functions and sales calls; quotations are prepared and handled within the set standard of 24 hours
7
Responsibilities For Conference Sales Manager Resume
- Compile and distribute conference agendas and event orders
- Maintain a variety of accounts to include social, corporate, incentive, and association
- Build partnership with the Banquet team to ensure service standards are maintained
- Conduct site inspections for conventions, corporate and group business
- Ensure the efficiency of Opera to track, solicit, book, produce BEO’s, and follow up on accounts
8
Responsibilities For Room Assignment & Conference Manager Resume
- Build a close partnership with Sales Department to ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel
- Ensure close relationships are established and maintained with clients to encourage repeat business
- Main Focus: Co-ordinate weddings from contracting to execution of the event including event requirements, guest room requirements, guest room pickup, food & beverage, audio visual, spa and golf
- Conduct test meals with clients to confirm all relevant details are communicated
- Conduct and/or attend daily meetings to review Banquet Event Orders (BEOs) and ensure last minute changes are communicated with appropriate departments
9
Responsibilities For Events & Conference Manager Resume
- Attend weekly resume meetings
- Employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Re-solicit past local accounts and generate new business
- Oversee all department operations and employee performance to ensure client satisfaction
- Meet and greet in-house guests upon arrival, review schedule of events
- Introduce guests to appropriate staff members
- Handle inquiry calls, outside sales calls and follow through to completion of function (s)
10
Responsibilities For Conference & Training Manager Resume
- Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering
- Work with Food and Beverage managers and keep them informed of departmental issues as they arise
- Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service
- Implements all sales action plans related to meetings & events
- Develops prospects accounts, and implement a Sales Action Plan for each account
- Monitors new accounts and monthly productivities and report back
- Maintains a high level of exposure in the hotel major market areas through direct sales solicitation; telephone contacts, and written communications
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