Meeting Manager Resume Sample
Beatrice Yundt
109 Patricia Point,
Chicago,
IL
+1 (555) 213 3908
Work Experience
Executive Meeting Manager
11/2016
-
PRESENT
Detroit, MI
- Understand and meet SMM Client Service Level Agreements (SLA if applicable)
- Identify appropriate venues according to client/event needs and launch of Request for Proposal
- Creation of Client Event Proposal
- Identify appropriate ground transportation to venue
- Inform about rejected venues (quality, availability…)
- Confirm and manage supplier deadlines
- Coordinate Inspection trip if needed and assistance if required
- Confirm/Cancel venues to suppliers
Meeting Manager
01/2010
-
10/2016
Los Angeles, CA
- Provide feedback to suppliers on cancelled venues
- Secure contracts from suppliers to be signed
- Renegotiate best rates, contract conditions and payment terms
- Coordinate contract signature with client
- Issue timely deposit invoices to client
- Make required payment to suppliers to ensure bookings
- Able to assist with any client event including those of a complex nature, large volume, high level of confidentiality, international scope, etc
Franchised Executive Meeting Manager
10/2002
-
09/2009
Phoenix, AZ
- Assists in review of other Meeting Manager budgets. Alert meeting owner with updated budget if it increases more than 10%
- Works with team and leader to forecast overall program financials and ensure monthly tracking for actual
- Assists in the sales process and revenue forecasting for customer groups
- Develop and conduct client site inspections as required and follow up with site inspection notes, revised estimated budget, program itinerary and program timeline
- Facilitate the creative direction and fulfillment of program related participant and host communication materials, including, but not limited to save the dates, registration announcements, room gifts, pre trip and on site materials, including program signage and participant name badges
- Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and interacting with clients and team-mates
- Determine and arrange detailed program needs (i.e. room set-up, function times, audio visual, menu selections, on-site/off site events and activities, DMC operations, special events, ground transfers, room deliveries, VIP needs, Prepare and provide client with timeline outlining all planned program details
- Provide on-site program assistance; oversee all arranged details of program (i.e. attend pre-con, advance all functions, verify room set-ups, review banquet checks/master bill, handle VIP needs, assist in handing out documents)
- Liaise with Sourcing and Healthcare Engagement Managers to ensure that appropriate meeting space is secured and for attendee registration requirements and updates
Education
Argosy University - Twin Cities Campus
1998 - 2002
Bachelor's Degree in Management
Professional Skills
- Direct responsibility for program development, planning, execution and all of its components, of all assigned programs from the point of meeting registration including sourcing, attendee management, onsite program management, compliance and post-program reconciliation
- Knowledge of sales techniques including strong closing skills as well as negotiating skills
- Excellent communication, assertiveness skills, self-starter, & goal oriented and excellent pro-active solicitation efforts
- Excellent Communication skills
- Strong organizational skills
- Excellent communication skills, written, oral and interpersonal are essential with ability and present and engage at a senior stakeholder level
- Very strong senior leadership communication skills and clear expectation management
How to write Meeting Manager Resume
Meeting Manager role is responsible for events, software, government, travel, digital, design, reporting, planning, shipping, procurement.
To write great resume for meeting manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Meeting Manager Resume
The section contact information is important in your meeting manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Meeting Manager Resume
The section work experience is an essential part of your meeting manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous meeting manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular meeting manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Meeting Manager resume experience can include:
- Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail
- Superior Negotiation Skills - Proven ability to close deals
- Past meeting planning skills are required
- Technical skills in various IT tools and technology; such as attendee management tools, website creation, online booking tools, meeting apps, etc
- Proven experience with project management of meetings
- Effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints
Education on a Meeting Manager Resume
Make sure to make education a priority on your meeting manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your meeting manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Meeting Manager Resume
When listing skills on your meeting manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical meeting manager skills:
- Exceptional administrative, project and customer service skills with an emphasis on strong organizational and time management and prioritizing expertise
- Demonstrate ability to communicate effectively with both internal and external colleagues
- Strong experience of developing and managing relationships with both customers and suppliers
- Experience in creating proposals and client presentations. Experience utilizing project management tools and philosophies
- Financial skills (budgeting, data analytics)
- Communicate effectively and have a working knowledge of all computer software
List of Typical Experience For a Meeting Manager Resume
1
Experience For Executive Meeting Manager Resume
- Travel and Global Meeting Management experience is a strong advantage
- Plan and organize events effectively with an acute sense of detail
- Work with accounting as appropriate to complete final bill, review final billing prior to final invoicing to client
- Meeting planning experience required
- Experience within Sales and/or Conference Services and Catering required
- Experience working with domestic and international venues required
- Demonstrate ability to create and track performance metric goals and cost savings goals
- Demonstrate ability to develop and lead presentations
- Demonstrate ability to lead, motivate and influence at all levels of the organization
2
Experience For Senior Meeting Manager Resume
- Demonstrate ability to foster and leverage professional relationships
- Demonstrate ability to identify and solve complex contractual, process, and operational business challenges
- Coordinating meeting arrangements
- Handling non hotel contract negotiations, food and beverage, production, ground transportation, on- and off-site events and activities, onsite support, etc
- Assist as needed with soliciting, booking, detailing and working holiday and social events
- Responsible for negotiating and preparing contracts outlining program details including (rates, room block, concessions, deposit, cancellation/attrition, etc.)
- Assist Catering department with establishing room rates & setting up Passkey links
- Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role
- Liaise with Sourcing and Registration Managers to ensure that appropriate meeting space is secured and for attendee registration requirements and updates
3
Experience For Franchised Executive Meeting Manager Resume
- Able to work independently and to cover all shifts as needed, including weekend and evening hours
- Responsible for accurate program forecasting and updating business management systems with accurate financial information as needed
- Coordinate, or manage, the air ticketing team for the event for seamless operations and client facing engagement
- Respond to inquiries regarding catering space availability in a professional and timely manner
- C-level meeting planning of VIP multi-day events
- Produce accurate contracts, banquet/catering event orders and resumes within time frame set by hotel, responding to all leads and RFPs within 24 hours
4
Experience For Ancillary Meeting Manager Resume
- Negotiate contracts, upsell, ensuring that all pertinent aspects of solicitation and closing are complete and documented
- Coordinate and execute client VIP/Host Special Needs during planning and program execution
- Conduct internal pre-program briefings and post-program debriefings, including client briefing and debriefings
- Consistently participate in the re-booking of repeat business by having a track record of long term client relationships
- Moderate travel required, especially during peak seasons
- Attendance for all Hotel special events, unless authorized by Director of Events & Catering
5
Experience For Magnifique Meeting Manager Resume
- Assist with weekend coverage in Sales/Catering offices
- Review and compile RFP responses and present to the meeting host with recommendations
- Coordinate all program details and produce a program itinerary / working agenda that outlines all program specifics and requirements
- Works with leader to forecast overall program financials and ensure monthly tracking for actual
- Support and adhere to all event policies and procedures ensuring they are in line with Client Company, society, government and HCC Guidelines
- Professionally represent the hotel by participating in client and industry functions
- Actively sell guest rooms and food & beverage to small groups, ensuring monthly and quarter goals are met
6
Experience For Strategic Meeting Manager Resume
- Follow Standard Operating Procedures (SOPs) as outlined
- Identify new business that fits sales parameters by using a wide variety of means/tools
- Oversee planning of event
- Able to assist with any level of event including those of a complex nature, large volume, high level of confidentiality, international scope, HCP attended, etc
- Responsible for end to end planning and coordination for meetings and events (Incentive trip, Dinner & Dance, Conferences, Product Launch, Company Tours etc)
7
Experience For Express Meeting Manager Resume
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotel Group hotels
- Create and manage a time and events document to communicate with meeting host and vendors
- Work with meeting host and business to coordinate and implement project for all meetings
- Prepares and customizes proposals, meeting client’s needs and hotel’s guidelines of profitability
- Conduct program debrief with client and provide full briefing report post each event
8
Experience For Event Meeting Manager Resume
- Meet all deadlines as established by Meeting Management Team and client vendors
- Encourages the sharing of industry trends, ideas, special educational opportunities and best practices
- Excel, and Opera Sales & Catering
- The Renaissance Tulsa Hotel & Convention Center contains 50,000 square feet of meeting space. Groups love us!
- Office tools and equipment supplied for ease of doing business
- Manages overall program budget, reviews and audits all program related billing for accuracy
9
Experience For Junior Meeting Manager / Event Manager Resume
- Devise on-site program operations staff recommendations
- Prepare Turnover Notes and conduct a Live Turnover (7 days before program registration goes live)
- Prepare Travel Director materials to communicate on-site Travel Director Notes, logistic plans, final reports, program specs and all other pertinent program related planning materials, and provide one copy per Travel Director to the Program Services Manager on date due as per mailing and briefing calendar
- Previous experience in similar position and/or within Conference Services and Sales a strong asset
- Opera experience a strong asset
- Previous leadership experience in a hotel environment required
10
Experience For Virtual Meeting Manager Resume
- Previous experience within hotel sales required
- Meet with, call and/or email individual corporate clients to solicit and book business
- Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries in a timely and efficient manner
- Supervise and attend the overall set up and implementation of meetings and events to include those held on weekends and evenings. Communicate with relevant departments to ensure proper servicing of accounts
- Manage groups that are a result of overflow bookings from Convention Services Managers to include acting as management coverage for all relevant meetings and events
- Develop client menus, write contracts and letters, block guest rooms, as well as organize other arrangements as they relate to corporate meetings and social events
List of Typical Skills For a Meeting Manager Resume
1
Skills For Executive Meeting Manager Resume
- Excellent telephone etiquette, professional demeanor and; Ability to communicate effectively and professionally with all levels of management and clients
- Resort experience, brand experience
- Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction
- Own and evolve the Virtual Meeting delivery process and maintain effective implementation through each Virtual Meeting undertaken within the service
- Create meeting records in the designated meeting management system, and complete all internal documentation for the program prior to turnover
2
Skills For Senior Meeting Manager Resume
- Acts as subject matter expert (SME) to ensure consistency and training for all, using best practice approaches, experiences and knowledge
- Experience in procedures related to planning and managing large corporate meetings, events and incentive trips
- Live event, broadcasting or production experience also of benefit
- Stablish and maintain effective working relationships with internal and external customers
- Previous experience in project, event or meeting management, and procurement required
- Fully operational and experience across all aspects of the ITIL service management disciplines and lifecycle within their domain of expertise
- Upervisory or leadership experience
3
Skills For Franchised Executive Meeting Manager Resume
- Excellent knowledge of computers, specifically ISAC, Word and Excel
- Significant experience in delivery focused role(s) within a matrix organisation
- Proven escalation management capability
- Work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes
- Maintaining accurate CI/TY information on all new and ongoing leads and accounts, including solicitation efforts, traces up to date and use of activities list
4
Skills For Ancillary Meeting Manager Resume
- Working knowledge of AZ locations, business areas and ways of working
- Creating a dynamic and positive relationship with customer from sales phase through on site execution of event
- Management of conference center meeting diary (scheduling and assigning meeting space)
- Management of meeting suppliers including venues, meeting management companies, production companies, etc. to insure focus on stated meeting objectives
- Problem solving, reasoning, motivating, and organizational abilities are used often
- High expectations in maintaining existing accounts and prospecting new accounts
- Evaluates staffing models to ensure appropriate staffing levels are in place creating recommendations as required
- Source hotels using client's sourcing tool
5
Skills For Magnifique Meeting Manager Resume
- Office tools and equipment supplied, including Delphi, for ease of doing business
- Ensures direct reports are maintaining compliance through monitoring and measurement of KPIs
- Manages the hiring and onboarding of new employees
- An understanding of both monthly forecasting and the annual budget process
- Contract venues using client's contract and/or pre-approved terms
- Use standard software applications and hotel systems including CI/TY, SFA, NGS, Delphi, etc
6
Skills For Strategic Meeting Manager Resume
- Responsible for a monetary goal to be mutually agreed upon by the manager and the Director of Events & Catering
- Responsible for action plan goals to be mutually agreed upon by the manager and the Director of Events & Catering
- Stay through the second course of any food function, unless approved to leave early by the Director of Events & Catering
- Sole point of contact with business partner through program development to completion of meeting
- Understand business partner’s meeting objectives and evaluate program/event histories, budget considerations and contractual provisions
7
Skills For Express Meeting Manager Resume
- Management of program materials including registration, invitations, confirmations, , name badges, and surveys based on the need
- Work a flexible schedule, including evenings, weekends and holidays, as needed
- Provides leadership guidance regarding daily inquiries
- Knowledge of food trends, food presentation, menu planning and banquet and event service operations
- Assists with the completion of monthly booking report(s)
- Prepares reports as necessary to improve management decision making and critical evaluation of work activities
- Internal/External Relationship Building
- Coordination and timely updating of all group and event notes in Delphi sales management system
- Build and monitor attendee registration website on client technology
8
Skills For Event Meeting Manager Resume
- Send attendee registration link to internal external attendees
- Reconcile program in accordance with audit and client standards
- IT background is beneficial but not crucial
- Utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required
- Develop, communicate, and manage a project plan in support of concurrent meetings
9
Skills For Junior Meeting Manager / Event Manager Resume
- Management of logistical components such as communications, meeting space, room set-ups, food and beverage, technology, audio visual, sleeping room reservations, production and on-site management
- Deliver against defined SOW by project managing the delivery of meetings. Identify and secure resources required and within budget. Manage resources by clearly communicating expectations, timelines and setting appropriate vendor involvement
- Responsible for on-site execution of the event, including oversight of vendors in support of registration, monitoring F&B functions, general session set up, and evening affairs such as reception and dinners. Travel required, when necessary
- Identify, analyze and monitor potential risk. Utilize risk management techniques and strategies. Provide contingency plans and appropriately manage emergencies
- Manages special projects as assigned by the leaders
- Participate in client presentations as requested
10
Skills For Virtual Meeting Manager Resume
- Review processes and develop new SOP’s as needed
- Communicate leads and assist with costing, proposals, letters of agreement, and deliverables on renewal business for the account, i.e. destination expertise and budget development
- Holds self and others accountable for business results
- The Embassy Suites San Marcos Hotel, Spa and Conference Center contains 78,000 square feet of space. Groups love us!
- Great opportunities for career advancement
- Creation and ownership of project documentation detailing requirements for meeting and establish clear roles and responsibility for delivery across customer and IT teams respectively
- Manage customer demand for complex and ad-hoc Virtual meetings against capacity across Virtual Meeting delivery team
List of Typical Responsibilities For a Meeting Manager Resume
1
Responsibilities For Executive Meeting Manager Resume
- Plans and executes all contracted events. This including completing accurate BEO’s, upselling food, beverage, room rental, recreation, special amenities and technology
- Manage and negotiate any additional hotel needs, destination management company (DMC), air and all third party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are executed
- Manage and negotiate any additional hotel needs, air and all third party contracts. Monitor attrition dates, cancellation policies and ensure contracted services are executed
- Experience in procedures related to planning and managing corporate meetings, events and incentive trips
- Demonstrate ability to actively listen to needs of business partner and formulate meeting strategy
- Attends weekly resume meeting, daily ops meeting, sales meetings, training programs, and other meetings as designated
- Assists with and completes special projects and assignments as designated by the Director of Sales and Marketing and the Director of Catering
2
Responsibilities For Senior Meeting Manager Resume
- Acts as on-site contact for day meeting and small meeting groups, and larger groups as needed
- Produces tickets for master billing including contract services, room rental and day guests
- Partner with Event Operations team on housing, registration and badges
- To create menus to satisfy client’s individual needs, while maintaining hotel food and labour costs
- Receive and respond to customer inquiries. Negotiate and capture all profitable business in accordance with selective selling guidelines
- Have a clear understanding of Meetings market, trends and innovative opportunities
- Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
- Assist team members with PO’s, expense accounts, marketing supplies, etc
3
Responsibilities For Franchised Executive Meeting Manager Resume
- Communicate between Information Technology support and clients for web requirements on assigned programs
- Coordinate and monitor individual traveler reservations and ground transportation arrangements as required
- Develop and maintain knowledge of technology and/or software solutions to be able to work with client’s technology
- Manage and negotiate any additional hotel needs, destination management company (DMC), air and all third party contracts. Monitor attrition dates, cancellation policies and ensure contracted services are executed
- Virtual based positions within the US and Canada
- Manages overall program budget, reviews and audits all program related billing for accuracy. Tracks and reports expenses to clients and communicates changes to them on a consistent basis
- Support organization and execution of society meetings, conventions and tradeshows and other displays/product fairs as assigned
- Support the exhibit program using business and Medical Device brand standards, centralized commercial sponsorship process, event registration systems and documented best practices
- Partner with commercial teams to plan, organize and execute events with HCPs utilizing client procedures. Partner with client companies using best practices, HPI principals, travel policy standards and sound business spend to drive value and compliance
4
Responsibilities For Ancillary Meeting Manager Resume
- Communicates meeting information including registration/housing information and other meeting related material supporting event objectives. Arranges for distribution of communications materials
- Determine the exhibit layout and staffing needs for assigned meetings
- Provide direction to vendors and business partners for hotel sourcing, exhibit setup, exhibit services (labor, carpet, audio visual, electric). Negotiates and signs contracts with vendors to provide services
- Supports company sponsored/hosted symposiums and ad hoc events (F&B, room sets, audio visual and transportation), communication, logistics, on-site execution; budgeting, vendors and meeting close out procedures
- Provide on-site support to leadership and other participants and participates in event setup and take down (as needed). Verifies that all equipment and materials are accounted for. Provides on-site support to event staff
- Manage and negotiate any additional hotel needs, destination management company (DMC), air and all third party contracts; Monitor attrition dates, cancellation policies and ensure contracted services are executed
- Planning and executing all aspects of the company’s meetings, incentive trips including pre- and post-planning, coordination with internal clients, external vendors and customers
- Researches information on destinations, hotels, suppliers, venues, etc. for the development of client proposals with the direction of the Executive Planning team and/or Sourcing Manager
5
Responsibilities For Magnifique Meeting Manager Resume
- Source, Negotiate, Contract and Manage all vendors / suppliers for the meeting on client’s behalf and ensuring quality services at efficient rates
- Create, design and manage all aspects of the program (food and beverage, activities, transport, theming etc)
- Manage multiple meetings simultaneously either individually, or with the support of a coordinator(s)
- Ongoing key client contact – act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and escalation as needed
- Proactive management of event, and account, profitability
- Meet all deliverables and SLA’s, both internally and externally
- Understand and be compliant with all American Express policies
- Reviews supplier contracts prior to finalization, ensuring both program specific and generic terms and conditions are accurate and legally protective of both GBT and the client, including attrition dates, cancellation policies, etc. Uses appropriate authorization and addendum form to ensure consistency and accuracy
6
Responsibilities For Strategic Meeting Manager Resume
- Outlines strategy, communication plan, and process for assigned programs, as needed
- Maintain and follow all internal approval processes compliant with requirements
- Receives all supplier contracts after to finalization, ensuring both program specific and generic terms and conditions are accurate and legally protective of both GBT and the client, including attrition dates, cancellation policies, etc. ensures appropriate authorization and addendum form to ensure consistency and accuracy
- Complete project timeline; establishes a work flow schedule with client and suppliers to facilitate prompt and accurate handling of all program details as needed
- Manages any hotel needs, destination management company (DMC), air, and third party suppliers post contract, when needed. Monitors attrition dates, cancellation policies and ensures contracted services are executed
7
Responsibilities For Express Meeting Manager Resume
- Coordinates all program details and produces a program itinerary / working agenda that outlines all program specifics and requirements when needed
- Communicates between Information Technology support and clients with respect to web requirements on assigned programs. Builds simple sites as needed
- Leads and manages communication/actions around registration and air needs, status meetings and continuous communication throughout program
- Outlines strategy, communication plan, and process for assigned programs when required
- Researches information on destinations, hotels, suppliers, venues, etc. for the development of client proposals with the direction of the meeting owner and/or Sourcing Manager
- Ensure agencies are developing and executing effective programs within scope, on time and within budget
- Conduct program debrief with client and provide full briefing report post event
- Able to assist with any level of event including those of a complex nature, large volume, high level of confidentiality, etc
- Manage and support multiple clients’ events alongside the Senior Event Manager including all aspects of Event Management
8
Responsibilities For Event Meeting Manager Resume
- Travel by airplane, boat, rail and/or car domestically
- Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu’s overall mission, vision values and strategies
- Solicits files on a timely basis to confirm business
- Prospect for new business, participate in sales blitzes, cold calling and contacting former clients to solicit new business and attend industry events programs as needed
- Detail events to include all food beverage, set up and audio visual needs. This includes, asking appropriate questions of the clients and making suggestions to ensure the details meet the group and the hotel’s needs
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated
- Knowledge of hotel structure, how departments interact, benefits, and competing hotels within the market
9
Responsibilities For Junior Meeting Manager / Event Manager Resume
- Conduct hotel site inspections and client presentations
- Work closely with banquet and culinary departments on operations and execution. Ability to quickly evaluate alternatives and decide on a plan of action
- Monitor group room blocks and pick up, generate detailed resumes and communicate client needs to all of the departments within the hotel
- Lanyon or Cvent knowledge
- Knowledge of domestic hotels and destinations
- Develop and manage project plans and timelines. Ensure that all program procedures and activities are effectively developed, communicated to clients for approval, and executed within the required timeframes
10
Responsibilities For Virtual Meeting Manager Resume
- Review and audit all program related billing for accuracy, reconcile payments to vendors, and track and report expenses to clients. Ensures timely program delivery within budget
- Maintain accurate records, systems input, and complete file management as outlined in department policies and procedures. Ensures appropriate file inclusions of negotiated savings, cost-to-value pricing, and appropriate vendor selection for audit and corporate compliance
- Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s)
- Able to work evening and weekends when necessary to ensure seamless execution of client's programs
- Communicate and enforce policies to ensure legal, risk management and finance compliance
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