Consultant, Account Resume Sample
Alexandre Marquardt
20808 Gregory Ports,
San Francisco,
CA
+1 (555) 743 9347
Work Experience
Technology Consultant / Account Executive
06/2016
-
PRESENT
Boston, MA
- Medical or healthcare industry sales with a track record in the growing and sustaining of business relationships and generating revenue
- Contract performance across portfolio; measure overall savings and value achieved; monitors performance throughout quarter and especially at end of quarter, and interacts directly with customers to optimize performance
- Quarterly Business Review (QBR) support for GPO Contract Performance
- Formulary Analyzer expansion (therapeutic class analyses); Uses tool to provide analytics to customers who are evaluating financial and GPO contract impact of formulary changes
- Models to customers how to use our tools to answer questions (Practice Analytics- SPD reports, GPO Dashboard), and drives adoption of solutions into membership
- Organizes practice feedback on contracts and provides to GPO BioPharma team
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
- Strengthen and maintain long-term relationships with key decision maker
Account Management Consultant
03/2012
-
01/2016
San Francisco, CA
- Design and sell innovative solutions to prospects and clients via integration of the full suite of ICF’s services and capabilities to meet client’s immediate and long term needs
- Valid driver’s license
- Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment
- Experience using Salesforce.com and proficiency in Microsoft Office
- Support Customers’ system’s own activities with regard to deployment and management of Dell hardware, and other Dell technologies
- Support Customer’s own activities with regard to design, installation, maintenance, and/or migration of systems, and equipment supporting where appropriate
- Building a base of consulting expertise in Gallup’s core practice areas
Account Services Management Consultant
03/2008
-
01/2012
Houston, TX
- Functions as the single point-of-contact for service activities, educates the customer on EMC service delivery, tools and interfaces
- Able to address complex issues independently. Ensures customer issues are resolved in one call or contact where possible or refer customer issue to appropriate party for swift issue resolution. Conduct appropriate follow through on all customer issues and inquiries
- Think outside the box and finds creative solutions to difficult problems
- Escalate issues when necessary while maintaining accountability to ensure appropriate follow through and resolution
- Serves as a liaison between customer and other areas of MetLife (e.g. claims, contracts, commissions)
- Proactively meets with customer face to face
- Conducts bill audits and runs D&U reports
- Conduct highly complex reconciliation issues
- Process Sold Notice Renewals
Education
Kaplan University - Mason City Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent presentation skills and oral and written communication skills
- Strong insurance product knowledge and underwriting skills
- Able maneuver within multiple complex systems at same time. Strong product knowledge and underwriting skills
- Executive presence and excellent communication skills
- 5+ yrs. related experience in customer service experience and Life and Health license
- 5+ yrs. related experience in customer service experience
- Experience defining and implementing services on a global scale
How to write Consultant, Account Resume
Consultant, Account role is responsible for insurance, underwriting, software, training, integration, compensation, reporting, design, digital, travel.
To write great resume for consultant, account job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Consultant, Account Resume
The section contact information is important in your consultant, account resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Consultant, Account Resume
The section work experience is an essential part of your consultant, account resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consultant, account responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consultant, account position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Consultant, Account resume experience can include:
- Excellent communication skills and the ability to excel in a sales-oriented environment
- Enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking
- Assist in the development, refinement, validation or ensure completion of all projects; manage various work plans to ensure project commitments are met on time
- Implement past experience in medical/ healthcare sales
- Media and/or digital experience (an asset)
- Standing and/or Walking
Education on a Consultant, Account Resume
Make sure to make education a priority on your consultant, account resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consultant, account experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Consultant, Account Resume
When listing skills on your consultant, account resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical consultant, account skills:
- Effectively communicate project information to superiors. Deliver engaging, informative, well-organized presentations internally and externally
- Directly responsible for broker service inquiries and satisfaction. Ensures proper licensing and appointment paperwork is in good order for writing agents
- Experience in managing projects and program executions
- Executive selling presence and experience
- Three to five years of consulting experience
- Fingering, Grasping, Feeling
List of Typical Experience For a Consultant, Account Resume
1
Experience For Account Management Consultant Resume
- Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions Mentors newly hired associates and assists with process training
- Supports sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships
- Main point of contact for all broker related inquiries
- Works with internal partners to resolve escalated issues, request needed plan performance reporting and develop marketing plans. Prepares presentation materials
- Conduct post-sale enrolment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
- Promotes, organizes, and attends enrolment meetings and benefit fairs for assigned customers
- Able to manoeuvre within multiple complex systems at same time
2
Experience For Account Services Management Consultant Resume
- Prepares presentation materials. Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both
- Conducts post-sale enrollment meetings; presents product information, distributes approved materials, collects forms and answers questions
- Prepares presentation materials. Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers, and broker meetings to discuss both
- Tracks renewal status and margin position, negotiates rates, works with underwriting to request alternate plan designs as necessary and initiates amendments borne out of final decisions
- Conducts post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions and promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
3
Experience For Technology Consultant / Account Executive Resume
- Works with internal partners to resolve escalated issues, request needed plan performance reporting and develop marketing plans and presentation materials
- Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) and actively participates in the implementation process
- Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions and mentors newly hired associates and assists with process training
- Conduct post-sale enrollment meetings; prepares presentation materials; presents product information, distributing approved materials, collecting forms and answering questions and promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
- Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans; and actively participates in the implementation process
4
Experience For Consultant, Account Manager Resume
- Responsible for ensuring a positive End to End service experience for a Regional Market Group book of business aligned with a group of 2-3 Account Executives. Works with aligned Client Service Consultants and operational partners to ensure execution on exceeding service standards and expectations
- Supports senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships. Actively participates in the implementation process
- Prepares presentation materials. Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both. Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers.
- Works with internal partners to resolve escalated issues, requests needed plan performance reporting and develops marketing plans and presentation materials
- Organizes and attends various client and broker facing meetings either in person, virtually or via the phone
- Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to customer benefit plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) and
5
Experience For Consultant, Account Services Mgmt Resume
- Runs team huddles and collaborates with dedicated internal partners as part of a natural working team to ensure excellent customer and broker service
- Talking and/or Hearing
- Reaching or Lifting
- Actively participates in the implementation process to insure a smooth onboarding process
- Solution selling expertise
- Able maneuver within multiple complex systems at same time.
- Maneuver within multiple complex systems at same time.
List of Typical Skills For a Consultant, Account Resume
1
Skills For Account Management Consultant Resume
- Ensures proper licensing, appointment and commission paperwork is in good order for writing agents
- Travel and valid driver's license
- Min 4 years of related sales experience
- 5+ yrs. related experience in customer service and Life and Health license
- Customer service experience
- Experience in customer service
- Conduct post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
2
Skills For Account Services Management Consultant Resume
- High level understanding of underwriting
- Works with internal partners to resolve escalated issues, requests needed plan performance reporting and develops marketing plans
- Assist in organizing travel arrangements, within the Company’s standard travel guidelines
- Understand customer goals and develop solutions to meet those goals including retaining distribution channel and driving cost savings through increasing Cardinal Health product mix
- Define and measure performance of potential/implemented solutions versus expectations as a way to show the value of partnering with CAH
- Take lead role in delivering complex broad-based portfolios of solutions that meet CAH and customer goals
- Conduct customer discovery to identify customer needs and resulting opportunities
- Build and maintain positive working relationships with accounts
- Basic understanding of IBM’s portfolio
3
Skills For Technology Consultant / Account Executive Resume
- Success working with cross functional teams
- Proficient in both core (including TAM) and voluntary coverages
- Facilitate ongoing meetings with internal partners to ensure customer and/or broker inquiries are completely resolved
- Acts as team lead by managing service escalations for a multi-million dollar book of business
- Report to the Core Account Management Regional Director
4
Skills For Consultant, Account Manager Resume
- Utilize performance measurement tools to track and sustain continuous improvement for initiatives and routine business needs
- Engage customers in ValueLink program updates to continually manage customer perceptions
- Review and address regional contract compliance by CAH and customer
- Monitor and address expense, planned and budgeted service fees
- Facilitate communication between customer and various CAH departments, to maintain and grow relationship between customer and CAH
5
Skills For Consultant, Account Services Mgmt Resume
- Manage relationship of ValueLink or IDN hospital group supply chain within the ValueLink program and highlight value of ValueLink for the customer
- Share industry and customer knowledge with internal customers/Business Units and contribute to discussions regarding optimal product offerings, business plans, etc
- Demonstrate comprehensive knowledge of CAH and customer industry (ex. Competitors, terminology, technology, reimbursement and govt. regulation, etc.)
- Develop and direct implementation of programs designed to address key IDN profitability, safety, and business continuity objectives
- Identify process improvement opportunities for both the customer and CAH to reduce the “total delivered cost”
- Facilitate request for data between customer and CAH. Present the QWT reports to customer and CAH management
- Design and facilitate implementation of Service Excellence programs to drive significant service performance improvements for IDN including inventory/sourcing, supply chain quality, pricing management and customer service
- Central point of contact for an assigned set of clients
- Provides regular updates to the client and internal staff on mutually agreed upon action items
6
Skills For Senior Consultant, Account Resume
- Monitors performance metrics as outlined in customer contracts, and reports results to client on a monthly basis
- Works to align support services to meet client and market needs
- Act as point person for all contracts, fee increases, amendments, works with sales team on Requests for Proposals when received from existing client base to ensure unified messaging to client and to ensure full understanding of client needs
- Analyze program processes and make recommendations for improving efficiency, resulting in expense reduction both internally and for external clients
- Build a knowledge base of each client's business, organization and objectives
- Account Management of all customers within assigned territory
- Identify and set goals; develop strategies to help meet sales targets
- Demonstrates advanced knowledge of Cardinal Health and customer industry, including: key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health offerings impact customers
7
Skills For Dedicated Consultant, Account Management Resume
- Knowledge of agency language and metrics
- A solid understanding of and technical competence in data center technologies. A working knowledge of Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
- Available 24x7 to coordinate Dell resources during critical incident management
- Travel within the Des Moies
- Gallup does not sponsor visa for this role
- Experience with developing innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent
8
Skills For Technical Account Management Consultant Remote Position Resume
- Related experience with a PhD
- Travel throughout the Cincinnati, OH region
- Familiarity with GPO landscape
- Cross Functional Business development
- Learn product knowledge in business area
9
Skills For Senior Account Executive Agency Consultant Resume
- Travel within the Northeast Pennsylvania/Connecticut region
- Responsible for overall relationship between 3PL and manufacturer
- Facilitation of Monthly Conference Calls
- Contract and Fee Schedule Management
- Oversight of Projects (new services, extension of product line, data needs)
- Management of Account Information in SalesForce.Com
- Facilitation of Issue Resolution
10
Skills For Consultant, Core Account Manager Resume
- Strong relationships with potential electric and gas utility clients, the ability to develop new relationships at various levels of the prospective client’s organization, and to identify, qualify and close sales
- Customer service experience
- Obtain Life and Health License
- Proficient in MS Excel, PowerPoint and SalesForce
- Maneuver within multiple complex systems at same time
- Current Life and Health license
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