Coo-operations Resume Sample
Korey Botsford
258 Spinka Ridges,
Phoenix,
AZ
+1 (555) 447 8568
Work Experience
Manager Provincial Operations RBB COO
07/2016
-
PRESENT
Boston, MA
- Quality Assurance (QA)/ KYC – Coordinate constitutional documents with Sales, Client & QA to facilitate KYC
- Credit – Coordinate Credit approval with Sales & Credit department
- Legal – Request and coordinate negotiation of relevant Legal agreements with Legal, Client and Business
- Facilitate sign off in dbClient / dbCAR by all parties
- Finance - Develops and implements stewardship strategies
- Functional Expertise – Has the functional and technical knowledge and skills to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology
- Creating performance KPI’s and a sense of accountability
- Identify recurring problems caused by DB’s internal process and provide resolution
- Acts as a conduit to help client navigate within DB’s organization and providing key product support contacts bilaterally
Coo-operations
11/2010
-
05/2016
Dallas, TX
- Delivering client intelligence into the organization cross product including any upcoming strategies and updates in client’s organizational structure
- Extensive liaison with the priority customer’s operations teams and the client’s operations management teams. Establishing ties with key decision makers
- Understand the market place and customer base in order to help customers meet their business requirements
- Successfully use your knowledge to influence improvements to services provided
- Have and use network of contacts to keep up to date and in touch with relevant changes and improvements
- Madarin or Bahasa or Both is a added advantage for this role
- Monitor RBB COO Operation’s compliance, follow up, guide and assist in rectifying any non conformance within the province
- NQF Level 5 National Diploma in Banking, Risk or Operations
- A Post matric Project Management qualification
COO Operations
08/2005
-
10/2010
San Francisco, CA
- Five (5) years’ experience in Banking operations
- Five (5) years’ experience working in Branch Networks
- Three (3) years’ experience with managing people
- Experience in Operational Risk
- Enior management experience and an understanding of the mission and philosophy of the YMCA
- Actively supports the COO strategy, plans and values, contributing to the achievement of a high performance culture. Personally contributes in an environment where people development is the number one priority
- Support the static data process
- Managing phone/group inboxes and ensuring client queries are attended to timely
- Conducting system walkthroughs for clients
Education
DeVry University - Phoenix
1999 - 2004
Master's Degree in Business
Professional Skills
- Excellent team player with effective communication skills
- Good communication skills, fluent in English (written/verbal);ability to communicate in Mandarin and other regional languages an advantage
- Good negotiation skills and the ability to manage individual clients’ expectations
- Senior issue management and escalation point of contact (cross products), facilitating efficient resolution of high priority/risk issues with and for clients
- Overall at least 10 years in banking industry and relevant experience of 5 years in KYC control tasks
- Strong initiative and commitment to run various client projects independently
- Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients’ DB experience
How to write Coo-operations Resume
Coo-operations role is responsible for languages, software, credit, negotiation, english, administration, compliance, legal, mandarin, powerpoint.
To write great resume for coo-operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Coo-operations Resume
The section contact information is important in your coo-operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Coo-operations Resume
The section work experience is an essential part of your coo-operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coo-operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coo-operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Coo-operations resume experience can include:
- Effectively manage risk and foster an environment where team is fully aware of Operational Risks
- Excellent understanding of front to back processes and control environment
- Act as client and/or business contact and own the end to end on boarding and remediation of cases
- Act as a subject matter expert (SME) on client due diligence, fronting the KYC control teams and liaising with customers within Global Banking, Global Markets and GTB business lines
- Perform daily KYC documents checking or quality checks to ensure that defined guideline is adhered
- Pressure and providing best in class solutions
Education on a Coo-operations Resume
Make sure to make education a priority on your coo-operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coo-operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Coo-operations Resume
When listing skills on your coo-operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical coo-operations skills:
- Good cultural awareness and ability to manage stakeholders across organization and locations
- Oversight of client performance metrics including tracking, analysis and follow up with clients, vendors and the line for issue resolutions
- Proactive management of clients through deep understanding of their organization and strategy, and how we can partner with them to deliver their needs
- Needs to be able to articulate an understanding of Futures and Options front to back process flows or relevant market(s)
- Needs to know Deutsche Bank’s control framework, including street and house reconciliations, control meetings
- Conduit to navigate the wider Operations organization for clients
List of Typical Skills For a Coo-operations Resume
1
Skills For Coo-operations Expert Resume
- Collaborating internally with operational groups and with client to reduce cost and complexity. Ops CRM holds the key and ability to influence clients for ops efficiency using their understanding of client connectivity, availability of market utilities and best practice to drive automation
- Delivering regulatory/market updates and intelligence to clients. Ability to articulate client impact of the market changes and partnership with vendors on organizing client events
- Regular relationship visits for operational broker reviews, discussion on operational issues, teach in sessions and high level strategic meetings
- Accuracy and attention to detail with data is essential
- Develop and build strong influential relationships across the senior management teams in order to deliver add value, commercial HR solutions in line with the overall People & Business Strategy
2
Skills For Manager Provincial Operations RBB COO Resume
- Work in partnership with the leadership teams in the development and improvement of colleague, team and function performance in line with the HR priorities and the business change agenda
- To coach and challenge business leaders on all aspects of people strategy and HR related issues to raise the bar on performance across the function and a highly engaged workforce
- Strong capacity to assimilate other stakeholder’s perspectives and fast learning abilities
- At least five years of relevant experience in the middle/front office space
- Use sound judgment to determine due diligence quality and meet regulatory standards
3
Skills For COO Operations Resume
- FX / FI / Rates / Credit product knowledge required
- Self-driven problem solver and out-of-the-box thinker
- Utilize software such as MS office, Bloomberg, MarkitWire
- Mature and confident approach with clients
- Proactive and results driven approach to ensure improvements in client services levels
- Perform first screening on documentation to ensure client adoption adheres to DB’s Global Compliance requirements, specific country KYC & regulatory requirements according to booking location, and Key Operating Procedures
4
Skills For Senior VP of Operations, COO Resume
- Upload client documentation into DB’s centralized document repository systems, archive the original documentation
- Upload client documentation into DB’s centralized document repository systems, archive the original documentation
- Liaise with Clients/Compliance/Business/Credit/Legal and regulators
- Monitor process service delivery and ensure accomplishment of targets
- Serve as a point of contact for internal and external 1st level escalations
- Ensure key stakeholders are kept informed of the progress and challenges and escalate issues where appropriate. Interact with Front Office and be hands on. Take end to end ownership and coordinate with various teams to get the task done (Credit, Compliance, and Legal etc)
- Work closely with other internal teams to deliver top of the line service to clients
- Support Line Manager on Project, Ad-hoc and Administration tasks
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