Coordinator, Ecommerce Resume Sample
Andy Stokes
51270 Birdie Lakes,
Philadelphia,
PA
+1 (555) 953 0748
Work Experience
Coordinator, Ecommerce
02/2018
-
PRESENT
Phoenix, AZ
- Oversee and monitoring product inventory daily including forecasted quantities of saleable and sample products as well as out of stock items and arrival of new product launches – ensuring updates are made in a timely manner and communicating updates to external & internal teams
- Manage sample inventory/allocation as well as ensure images are available for samples. If images do not exist for samples, work with internal/external to acquire them
- Experience
- Demonstrate behaviors aligned with The Limited’s Core Values: Client First, Open, Owner, Resourceful, Community
- Oversee and monitoring product inventory daily including out of stock items and arrival of new product launches – ensuring updates are made in a timely manner and communicating updates to external & internal teams
- Manage all new product setup including gathering of product details/images/copy updates to enter into in product database
- Active merchandizing of the site to support ecommerce associate to ensure a best-in-class customer experience ie taking down old products, removing sold out items, removing seasonal copy that is out dated etc
- Support Ecommerce Associate in site refresh process & small updates with engineers
- Managing the creation and set up of the master data worksheet– which is used to build the site in the product database each season. (With oversight from the Ecommerce Assoc.)
Sales Coordinator, Ecommerce
09/2015
-
09/2017
Boston, MA
- Assist with QA of site & QA promotional offers – ensuring high quality user experiences
- Maintain database of new store launches
- Assist with monthly reporting and other critical reports like inventory tracking, samples, etc
- Responsible for ongoing maintenance and update of the product database, including addition of new products (gather product details/images/copy) and continually monitoring/changing outdated information (e.g. discontinued products, price, etc.) and actively merchandising for optimal site experience
- Active merchandizing of the site to ensure a best-in-class customer experience - i.e. removing sold out items, moving down older products, removing seasonal copy that is outdated, etc
- Distribute products assets to International and external partners on an as needed basis
- Conduct final user testing and quality assurance processes on all new offer codes and new products to ensure accuracy, browser compatibility and highest quality user experience
- Maintain and update library of photography images and videos, keeping it organized, current and easily searchable
Customer Service Site Coordinator Ecommerce
11/2011
-
04/2015
Chicago, IL
- Serve as the team’s main point of contact for Online Sales Planning team regarding new launches, sample PO’s and all tracking associated with new inventory for the brand sites
- Serve as the team’s main point of contact for Customer Service and Operations for all promotions, marketing plans, new products and consumer questions and issues; Work with senior team members to resolve Customer Service issues
- Continually monitor brand site online promotions and proactively notify team of any changes that need to be made
- Participate in Online planning meetings regarding new product launches, emails, promotions, etc. Assess new programs and promotions based on historical analysis. Take and distribute meeting notes
- Responsible for accurate pre-season product set up (for adoption and activations)
- Demonstrates passion and understanding eCommerce industries and product knowledge
- Ensures effective and accurate data management
- Provides timely information that enables accurate decision making
Education
University of Phoenix - Lathrop Learning Center
2007 - 2011
Bachelor's Degree in Business Management
Professional Skills
- Strong communication skills, initiative and follow-up skills
- Excellent customer relation’s skills
- Multi-tasking skills, and the ability to balance multiple projects
- Site Merchandise & Consumer Experience
- Work with e-Commerce Manager to support monitoring of artist ticketing pages, lists and payment vendor grid
- Assists in preparation of meeting materials and support
- Provide timely information that enables accurate decision making
How to write Coordinator, Ecommerce Resume
Coordinator, Ecommerce role is responsible for events, reporting, database, retail, advertising, marketing, inventory, analysis, planning, media.
To write great resume for coordinator, ecommerce job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Coordinator, Ecommerce Resume
The section contact information is important in your coordinator, ecommerce resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Coordinator, Ecommerce Resume
The section work experience is an essential part of your coordinator, ecommerce resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coordinator, ecommerce responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator, ecommerce position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Coordinator, Ecommerce resume experience can include:
- Experience in a commercial/trade marketing role, preferably related to eCommerce
- Strong follow up and follow through to ensure all tasks are fully completed
- 1-2 yrs eCommerce experience
- Thrive in fast paced environment, prioritize and oversee multiple projects at once, have attention to detail and ability to work under tight deadlines
- Admin support: ordering from staples, setting up meetings, writing meeting recaps
- Collaborate with Brand Marketing, CRM and Creative teams for email calendar planning, including cadence, content and design, integrating best practices
Education on a Coordinator, Ecommerce Resume
Make sure to make education a priority on your coordinator, ecommerce resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator, ecommerce experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Coordinator, Ecommerce Resume
When listing skills on your coordinator, ecommerce resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical coordinator, ecommerce skills:
- Meticulous attention to detail with excellent organizational and project management skills
- Work effectively in a team environment, and as an individual contributor
- Analytical and vendor management skills
- Establish and maintain excellent work relationship with buying office
- Demonstrates general understanding of business metrics and key performance metrics
- Previous e-Commerce work experience
List of Typical Experience For a Coordinator, Ecommerce Resume
1
Experience For Coordinator, Ecommerce, Bobbi Brown Resume
- Be the point person for all website inventory - ensure all product arrives on time, is reflected accurately on the website, and is removed if discontinued. Ensure all stock statuses are accurate. Also monitor and track samples in the same regard
- Own and manage Professional Makeup Artist Program – approving artists’ credentials, adding artists to database, and maintaining their info
- Support retailer.com team mates; proactively take on meeting recaps, delivery of assets and product info
- Own on-site social media exposure by managing the UGC moderation for the brand
- Assist with maintaining accurate store listings and local events online
2
Experience For Sales Coordinator, Ecommerce Resume
- Provide support on Customer Service inquiries
- Brand Social Managers
- Global Business Units
- PR & Newsrooms
- Comprehend and respond to all customer queries with immediate resolution to ensure customer satisfaction. Inquiries originating from, but not limited to brand owned channels: online chat/concierge, questions and answers on product information pages, exit feedback comment box, as well as communication through partnered retailers’ ecommerce sites
List of Typical Skills For a Coordinator, Ecommerce Resume
1
Skills For Coordinator, Ecommerce, Bobbi Brown Resume
- Ownership of email creation process, from briefing creative and copywriter to delivering assets and testing proofs
- Support the team in all email campaigns - gathering assets, QA of tests, providing reporting and analysis of performance, etc
- Assist in ecommerce site monitoring and testing
- Responsible for user-testing faceted navigation on the website and ensuring accuracy of the data
- Take initiative, see things that need to be done without being told
- Thrive in a very time-sensitive, “under-the-gun” deadline-meeting capacity
- Think conceptually, while attending to details
- A love of music and understanding of the “fan” mentality
2
Skills For Sales Coordinator, Ecommerce Resume
- Work as a self-starter whle being dedicated to the team environment
- Forward-thinking, resourceful and curious
- Aid in operational tasks within the Magento admin including order management, fraud review, payment review and order reconciliation
- Assist e-Commerce Managers in adding new products to various ecommerce systems, upload images and manage product descriptions
- Support e-Commerce Managers in maintaining promotions
- Assist in sampling strategy and manage sample inventory
3
Skills For Merchandise & Data Coordinator, Ecommerce Resume
- Coordinate with marketing/photo studio team to identify key calendar due dates for photo shoot samples
- Pull and organize samples for various meetings, photo shoots, ensuring the pull is complete, cohesive and accurate
- Create and maintain tracking system for visibility on all sample requests & collaborate with cross functional partners throughout sample process
- Self-driven and possess the ability to follow up on open items
- Knowledge of Excel, Word, Microsoft Outlook
- Quickly develop process, tool and system proficiency
- Customer Service eCom Europe & Retail
4
Skills For Customer Service Site Coordinator Ecommerce Resume
- Fluent in English (oral and written) and German (Fluent) is an advantage
- Demonstrable knowledge of the music business and live music entertainment
- Pay explicit attention to detail
- Knowledge of the music business and live music entertainment
- Excellent verbal and written communication skills. Strong communicator, highly organized, strong ability to multi-task and prioritize in a face-paced environment
- Embraces both big picture objectives and follows through on details
- Reports to Director, North America Online
- Creative sensibility and aesthetic, supported by ability to implement complex projects
- Microsoft Excel proficiency necessary
5
Skills For Merchandise Data Coordinator, Ecommerce Resume
- Quickly learn computer systems and functionality
- Cultivate an in-depth knowledge of product education for both skincare and products to effectively communicate product efficacy, usage, recommendations for Shiseido products
- Inform process opportunities
- Other adidas business units
- Finance, Risk Management& ePayment
- Knowledge of XML data feeds
- Needs to be a creative and analytical thinker and problem solver
6
Skills For Sample Coordinator, Ecommerce Resume
- No ego; willingness to roll up sleeves and tackle all tasks
- Personable, patient and adept at problem solving; ability to navigate difficult situations with relative calm; strong conflict resolution skills to resolve customer complaints
- Communicate with buying office on discrepancies
- Input detailed item attribute information/enrichment into PIM system to create and track items
- Comply with data governance policies
- Ensures depiction association for items to be photographed
- Maintain item updates and adjustments through full life cycle
7
Skills For Trade Shopper Marketing Coordinator Ecommerce Resume
- Troubleshoot discrepancies between in-store and online items
- Manage and collaborate with the customer service call center to align on upcoming launches/product training, customer communication, participate in bi-weekly calibration calls, handle alerts and escalate to the appropriate department and respond correctly adhering to legal/communications guidelines to mitigate risks and crisis
- Compile a monthly comprehensive customer inquiry report
- Management of email vendor
- Begins to understand retail math & financial metrics
- Read and react to direct consumer feedback
- Active participation in meetings
8
Skills For Coordinator, Ecommerce Operations Resume
- Clearly articulate point of view
- Conduct regular performance evaluations and root cause analysis to review compliance with SLA goals and agreed upon KPI’s. Take corrective actions where needed
- Represent the customer’s and customer service’s voice for internal projects where and when required
- Manage and tag all inbound photo for seasonal product launches
- Active merchandizing of the site to support Ecommerce Associate to ensure a best-in-class customer experience - ie removing sold out items, moving down older products, removing seasonal copy that is out dated etc
- Assist with monthly reporting and other critical reports like inventory tracking, samples forecasting report, offer redemption reporting etc
- Manage set up of offer codes and offer testing for all promotional campaigns
- Manage updates all ongoing and future promotions in promotional calendars
- NORTH AMERICA MARKETING SUPPORT
9
Skills For Merchandise Coordinator, Ecommerce Resume
- Management promotional samples: Monitor samples inventory, manage all new sample set up in database, liaison closely with North America Ecommerce team on promotions to ensure accuracy
- Communication liaison to Customer Service team with regards to customer issues/comments, as well as keeping the Customer Service team apprised of updates in marketing calendar/promotions
- Manage all kitting requests of online sets and set up of SKU’s in product database
- Support QA of email tests
- Organize & upload assets for all retailer partners
10
Skills For Marketing Coordinator, Ecommerce Resume
- Assist with QA of retailer.com sites with oversight from the Retail.com Ecommerce Assoc
- Manage creative asset hand-off (content matrix – includes URLs, asset links, copy)
- Understand Licensor/Licensee Agreements to ensure sample requirements are fulfilled & work with vendor base to secure sample timelines and visual aesthetics
- Own the regular site refreshes to reflect brand launches and promotional calendar. Create refresh documentation, including all SKU data and product information. Create, implement, track and report on promotional promo codes
- Work with Creative and any production resources to ensure all assets are delivered to meet refresh deadlines
- Partner with backend teams on bug-fixes and ensure site is always optimal with daily routine QA. Focus particularly on all new content pages, offers, product pages, enhancements and marketing projects to ensure that site is error-free and maintains high quality user experiences
- Maintain new seasonal product worksheet as well as master product worksheet. Gather all product data from internal teams and keep constantly updated with any changes. Confirm accuracy in pricing, weight data etc. Distribute to key local and global partners
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