Corporate Travel Consultant Resume Sample
Asha Collier
368 Eichmann Shores,
San Francisco,
CA
+1 (555) 242 7658
Work Experience
Senior Corporate Travel Consultant
04/2018
-
PRESENT
Chicago, IL
- Good understanding in international travel requirements
- Form 5 or above, preferably with Certificate or Diploma in Travel and Tourism, or related discipline
- Sound product knowledge, service-oriented, excellent customer relationship management and able to work independently
- Computer literate, good communication and interpersonal skills
- Good spoken and written English and Chinese (including Mandarin)
- Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
- NEW: Work from home optional after working 6 months at onsite
- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- Responds to requests accurately and completely
Corporate Travel Consultant
05/2014
-
03/2018
Boston, MA
- Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Supports BCD Travel and client driven initiatives
- Appropriately responds and resolves customers inquiries
- Performs follow-up as needed and within the time frame promised to the customer
- Accurately processes the complaint (BCD Travel systems and processes and procedures)
- Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
- Excellent business English and fluent Dutch
- Travel industry experience, preferably in the corporate travel sector
Corporate Travel Consultant Vip-month Ftc-amsterdam
04/2009
-
11/2013
Chicago, IL
- Experience servicing international customers, with emphasis on booking practices and theory, either in a travel office or call center
- Experience with GDS systems – we are particularly interested in Amadeus
- Read, define and apply International tariff, fare rules, taxes, and hub utilization; and explicit knowledge and application of International airline contracts
- Assist in all aspects of arranging and booking travel, e.g., air, rail, hotel, car, and alternate ground transportation; and a strong aptitude and/or understanding of booking highly-complex multiple-leg international itineraries
- First call resolution
- Work autonomously, independently, and utilize creative problem solving skills
- Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure
- Very good technical skills, and ability to assist and teach customers about online booking tool
- Maintain vendor relations with a positive attitude
Education
University of Phoenix - Shreveport-Bossier Learning Center
2004 - 2008
School's Degree in Business
Professional Skills
- Quick learner: ability to learn new skills quickly, act on feedback constructively, and apply new knowledge immediately with the ability to identify learning opportunities
- Strong international reservation skills and experience
- Prioritize, multi-task, and strong time management skills
- Listening skills: active listening; able to appreciate the context of the customer's experience
- Work autonomously, independently and possess strong problem solving skills
- Strong international reservation skills required
- Excellent communication skills, with the ability to build relationships with business owners, decision makers and managers who book corporate travel
How to write Corporate Travel Consultant Resume
Corporate Travel Consultant role is responsible for travel, advanced, gds, sabre, customer, international, research, training, creative, technical.
To write great resume for corporate travel consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Corporate Travel Consultant Resume
The section contact information is important in your corporate travel consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Corporate Travel Consultant Resume
The section work experience is an essential part of your corporate travel consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous corporate travel consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular corporate travel consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Corporate Travel Consultant resume experience can include:
- Intermediate technical skills and computer knowledge, including all Microsoft Office programs
- Advanced skills on travel industry systems, including Apollo GDS
- Advanced skills on travel industry systems, including Worldspan GDS
- Advanced skills on travel industry systems, including Apollo reservation system
- Advanced skills on travel industry system, including Sabre GDS
- Training, developing and mentoring less experienced team members
Education on a Corporate Travel Consultant Resume
Make sure to make education a priority on your corporate travel consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your corporate travel consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Corporate Travel Consultant Resume
When listing skills on your corporate travel consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical corporate travel consultant skills:
- Capable of prioritizing, multi-tasking, and handling high volume effectively
- Capable of prioritizing, multi-tasking and handle high volume effectively
- Excellent problem-solving skills to work through complex situations and offer fast and efficient solutions
- Strong technical skills, ability to assist and teach customers about online booking tool
- Prioritise, multi-task, and handle high volume effectively
- Multi-task while effectively managing queues
List of Typical Experience For a Corporate Travel Consultant Resume
1
Experience For Senior Corporate Travel Consultant Resume
- Demonstrates a highly professional attitude and personal presentation in all verbal and written communications
- Skilled in usage of a personal computer and various software packages
- Ongoing career opportunities
- Able to work on rotating shifts from 7 AM - 11 PM, including weekends and public holidays
- A salary according to profile
- Able to manage multiple projects at the same time while also handling daily travel requests
- Able to work in a high intensity, fast-paced environment requiring the ability to multi-task
2
Experience For VIP Corporate Travel Consultant Resume
- Flexibility-possibly accepting calls after hours or on the weekends for emergencies or last-minute travel needs required
- Knowledgeable of travel industry systems, including Apollo and/or Sabre GDS
- Knowledgeable of travel industry systems, including Sabre GDS
- Knowledgeable of travel industry systems, including Apollo GDS
- Knowledgeable of travel industry systems, including Apollos GDS
- Knowledgeable of travel industry systems, including GDS
- Knowledgeable of travel industry systems, including Apollo global reservation system
- Have a passion to delight our corporate clients by delivering exceptional, consistent and personalized service that they expect and deserve
- Knowledgeable of travel industry systems, including Worldspan GDS
3
Experience For Senior Entertainment Ultra Corporate Travel Consultant Resume
- Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing the Apollo GDS
- Build and leverage relationships with peers while coordinating interdepartmental responsibilities
- Flexibility to work any shift.
- Issue airline tickets, voids, refunds, and exchanges as needed
- Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. Reports violations or attempted violations to management
4
Experience For Corporate Travel Consultant Vip-month Ftc-amsterdam Resume
- Uses the BCD Travel tools and systems to complete requests
- Provide general travel advice to travelers
- Research and solve any problems related to reservations
- Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, including strong aptitude/understanding for booking exchanges, reading and understanding fare rules and applying appropriately when ticketing, processing of a Phase IV
- Able to work well in a virtual structured team environment
- Flexibility to work any shift (M-F between 7:45am – 6pm PST)
5
Experience For Corporate Travel Consultant, Amsterdam Resume
- Fluency and comprehension in the English language requirements for the specific point of sale (spoken and written)
- Expertly use the appropriate the BCD Travel tools and systems to complete requests
- Book international reservations for air travel, hotel and car rentals
- Develop maintain business relationship through regular contact, communication and office visits
- Act as a liaison between CTM and the Global ARM Travel Manager
- Represent CTM on all conflict resolution issues and manage change
- Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts
6
Experience For VIP Corporate Travel Consultant, Geneva Resume
- Geography and international destination knowledge is necessary
- Build Passenger Name Records (PNR) and profiles
- Attendance at Team Meetings and Weekly Business Meetings are a requirement for this role
- Work flexible hours and shifts as determined by business need and client’s call volumes
- Compliance with clients service level agreements
- Strong background in the travel industry with prior experience booking travel products including, international and domestic airfares, accommodation and car rentals
- A track record of excellence in customer service
7
Experience For Lead Corporate Travel Consultant Resume
- A great work ethic and a sharp eye for detail and accuracy
- Great knowledge of travel and desire to achieve results
- Passionate team player who thrives in a fast paced environment
- Fulfill Customer’s Corporate Domestic & International travel requirements within defined travel polices through all streams of booking processes (phone, email)
- Be trained across all travel tools available at American Express GBT including, but not limited to, Sabre, Great Call Experience, point of sale processing tools
- Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance
8
Experience For Corporate Travel Consultant, Amsterdam, FTC Resume
- Domestic & International destination/geographical knowledge
- An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
- AMADEUS experience required
- Prepare customised itineraries to meet customer and budgeting requirements and ensure alignment to the client travel policy
- Provide up to date advice on travel regulations including visa requirements and baggage limitation
- Resolve problems related to reservations, wait-listing, seat selection, upgrades as needed
- An ability to adapt to change
- Work across teams and departments
- Proficiency on Sabre and Apollo GDS
9
Experience For Corporate Travel Consultant Resume
- A passion for service
- Liaise with customers over the phone or via email to discuss their business travel requirements and ensure adherence to service level agreements
- Provide complex itineraries for international and domestic travel with multiple segments
- Issue and reissue airline tickets inline with customer requirements
- Late shift penalties apply for this role
10
Experience For Senior Corporate Travel Consultant Resume
- Shift penalties apply for this role
- Shift work penalties in accordance to the award
- Read, define and apply International tariff, fare rules, taxes, hub utilisation, and explicit knowledge and application of International airline contracts
- Assist in all aspects of arranging and booking travel, e.g., air, rail, hotel, car, and alternate ground transportation; and a strong aptitude and/or understanding of booking highly-complex multiple-leg international itineraries
- Strong domestic knowledge and moderate international knowledge
List of Typical Skills For a Corporate Travel Consultant Resume
1
Skills For Senior Corporate Travel Consultant Resume
- Verbal communication skills: Good spoken grammar; able to ask appropriate questions and can communicate with appropriate sense of urgency
- Demonstrated professional customer service skills and impeccable business acumen
- Demonstrated internet research skills for customer
- Strong written communication, interpersonal and organizational skills
- Your have strong communication skills and thrive in a social environment
- Work effectively and multi-task while maintaining professional rapport with clients
2
Skills For VIP Corporate Travel Consultant Resume
- Effectively use all computer systems and tools to ensure consistency and adhere to processes and procedures
- Work autonomously, independently, and utilise creative problem-solving skills
- Effectively manage resources and workflow to ensure service guidelines are met and maintained
- Advanced skills on Sabre GDS
- Advanced skills on travel industry systems (Sabre GDS)
3
Skills For Senior Entertainment Ultra Corporate Travel Consultant Resume
- Advanced skills on travel industry systems (Apollo GDS)
- Advanced skills with Apollo GDS
- Advanced skills with Worldspan GDS
- Prior experience in a customer service oriented position
- Advanced skills on with any travel industry GDS
- Advanced skills wit Sabre GDS
- Prior experience in a corporate travel industry (5 years)
- Exceptional organizational skills, detailed oriented and accurate in all areas of work required
- Utilising your travel sales and relationship nurturing experience to plan and oversee the itineraries of our valued corporate and leisure clients
4
Skills For Corporate Travel Consultant Vip-month Ftc-amsterdam Resume
- Significant experience servicing both international and domestic customers, with emphasis on booking practices
- Experience with ticketing, scripting, changes and exchanges to complex multi-segment international and domestic fares and pnrs
- Strong background in intentional faring/pricing and exchanges
- Demonstrated understanding of customer servicing excellence
- Group and Meeting Planning experience
- Good typing speed with 90% + accuracy
- Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone/email, and service techniques
5
Skills For Corporate Travel Consultant, Amsterdam Resume
- Use technical experience to find opportunities to achieve ‘best value’ from the clients spend, through sourcing the best fares via proper use of Netts
- Promote and maintain excellent client relations by managing a prompt and accurate response with positive telephone and service techniques
- Provide best in class customer service and create the WOW experiences to turn our clients into our loyal brand ambassadors
- Train, develop and mentor less experienced team members
- A good level of Finnish, English and Swedish is required
6
Skills For VIP Corporate Travel Consultant, Geneva Resume
- Experience with one or more GDS systems, ability to read, define and apply fare rules, taxes and hub utilization
- Handling reservations and ticketing for air, hotels, rail and car hire. Dealing with amendments, cancellations and schedule changes
- Being aware of client travel policies and offering the best deals possible within budget
- Being aware of their budgets and offering the best deals possible
- Managing and processing tickets in the WBMI inbox
7
Skills For Lead Corporate Travel Consultant Resume
- Clearing ticketing (QPC) error returns
- Adhering to all process and working practices to fully support the off-line function to both internal and external clients
- Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations
- Keeping up dated in product knowledge and providing sound travel advise
- Managing bookings for air, hotel and car hire as well as organising transfers, travel insurance and visas for business travellers
- Delivering first-class customer service for a wide variety of business travellers
- Working with a supportive and friendly team
- Actioning Aero24 requests via Amadeus
- Providing a first class customer service to your portfolio of clients
8
Skills For Corporate Travel Consultant, Amsterdam, FTC Resume
- Attending client meetings and client events
- Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
- Creating value and return on investment for your clients through exceptional service and solution management
- Ongoing career progression
- Deliver First Contact Resolution through anticipating customers’ needs and providing value added solutions
- Ervicing corporate customers with emphasis on booking practices and theory either in a travel office or call center
- Fares & Ticketing knowledge – including RTW and complex fares
- Advise customers on suitable travel options, including booking quotes for domestic or international airlines, accommodation and transportation
- Modify existing travel reservations to suit a change to the original booking reservation
9
Skills For Corporate Travel Consultant Resume
- Strong time management and organisational skills including multi-tasking and prioritization of workloads, as well as the ability to follow through on commitments to both customers and to the organisation
- Booking all travel requirements for a wide variety of business travellers
- Exposure to working in a fast-paced work environment
- Used to working in a fast-paced environment
- Opportunity to work from home, after the initial training in the office
- Passion for delivering great customer service
- Resilient and able to work under pressure and in changing circumstances
- Opinionated and willing to challenge the status quo
- Books domestic and some international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation
10
Skills For Senior Corporate Travel Consultant Resume
- Make airline, hotel and ground transportation reservations using GDS system or directly with the vendor where needed
- Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Proactively recommend to clients efficient and alternate routes, lowest available fares, booking class, exchange rates and travel products/services
- Act as the first point of contact for the client regarding all travel related inquiries
- Perform ticketing, Phase IVs, exchanges/changes with complex international fares
- Actively developing client relationships
- Analyze fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements
- Knowledge of products including car hire, hotels and rail
- The ability to multi-task and work efficiently whilst ensuring maximum quality
List of Typical Responsibilities For a Corporate Travel Consultant Resume
1
Responsibilities For Senior Corporate Travel Consultant Resume
- VIP or Executive Travel experience
- Experience as a travel agent and/or corporate travel coordinator required
- LI-LOCS COLUMBUS OH - US
- LI-LOCS KANSAS CITY MO - US
- LI-P LI-MM1 LI-LOCS BOSTON MA-US
- An attractive job opportunity
- Contact with International customers
2
Responsibilities For VIP Corporate Travel Consultant Resume
- The chance to be part of an established Team
- Knowledgeable of Sabre GDS
- LI-LOCS SALT LAKE CITY UT - US
- Knowledgeable of travel industry systems (i.e. Sabre GDS)
- Knowledgeable of Apollo GDS
- Knowledgeable of travel industry systems (Sabre GDS)
- Proficiency with Apollo GDS
- LI-P LI-MM1 LI-LOCS Midland MI-US
3
Responsibilities For Senior Entertainment Ultra Corporate Travel Consultant Resume
- Proficiency on Apollo and/or Sabre GDS
- 24/7 and Weekend opportunities
- Work flexible hours as this department is open 24 hours 7 days a week
- Proficiency with both Apollo and Sabre GDS
- 12th pass or equivalent (required)
- Thorough and complete knowledge of travel industry procedures, policies, and applications
- Work in high stress environment with ability to adapt to change
- Knowledgeable with Sabre GDS
- Knowledgeable of Worldspan GDS
4
Responsibilities For Corporate Travel Consultant Vip-month Ftc-amsterdam Resume
- Experience and understanding of complex ticketing rules and fares for both Domestic and International travel, hotel and car bookings, and overall reservations procedures required
- Experience with international reservations
- Proficiency with Outlook, Word, and Excel required
- Act with integrity and confidentiality and protect sensitive information
- Maintain vendor relations with a positive attitude
- Work well in a structured team environment
5
Responsibilities For Corporate Travel Consultant, Amsterdam Resume
- Flexibility to work and help out with different shifts when needed
- Provide cover for the WBMI team - the team that uses the Egencia back office booking robotic tool, which checks all bookings made via the Egencia website and associated GDS systems, and flags any problems or follow up actions
- Work experience in a target driven environment
- Some potential tickets are
- Research and recommend routes, lowest fares, exchange rates and travel services
- Respond to customer inquiries for timetables, fares, hotels and tickets
- Manage customised solutions with clients and partners
- Customer centric mindset to delight our customers at every opportunity
6
Responsibilities For VIP Corporate Travel Consultant, Geneva Resume
- Drive for results and eager to learn
- Knowledge of travel Global Distribution System (GDS) is a nice to have
- Fluency in Swedish and English is a requirement
- Fluency in Norwegian and English is a requirement, other svandinavian languages would be an asset
- LI-LOCS Brisbane AU, Sydney AU, Melbourne AU
7
Responsibilities For Lead Corporate Travel Consultant Resume
- Bilingualism is an asset - English and French
- LI-LOCS Sydney AU, Melbourne AU, Brisbane AU
- Manage customized solutions with clients and partners
- Handle all inbound calls/emails in the highest level of professionalism and efficiency
- Contribute to centre service standards and performance metrics targets
8
Responsibilities For Corporate Travel Consultant, Amsterdam, FTC Resume
- Any adhoc initiatives as assigned by leaders
- Self-motivation and the ability to work autonomously and within a team environment
- Penalty rates where applicable on shifts worked
- Strong time management and organisational skills including multi-tasking and prioritisation of workloads, as well as the ability to follow through on commitments to both customers and to the organisation
- Flexible to work a certain number of weekends on rotating roster
- An exceptional customer focus. Passion for the travel industry
- Competitive salary benefits
9
Responsibilities For Corporate Travel Consultant Resume
- LI-MM1 LI-LOCS VIRTUAL-US
- Proficiency on Apollo GDS
- A diversified activity
- LI-LOCS Fremont CA-US
- Proficiency user GDS
- LI-LOCS Melbourne AU
- 4 weeks annual leave
- LI-LOCS TAMPA FL-US
Related to Corporate Travel Consultant Resume Samples
Corporate Travel Agent Resume Sample
Work Experience
• Schedules and coordinates international and domestic travel for Loyalty Customers consistent with program policies and cost guidelines
• When applicable, communicates travel needs to Loyalty Customers, such as the need of passport services, travel rules, card or rewards benefits and general rewards...
Professional Skills
• Excellent computer and typing skills, whic...
• Experience as a travel agent with experien...
• Have previous experience and training in a...
Senior Travel Consultant Resume Sample
Work Experience
• Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
• Diploma / Post Graduation in travel & tourism would be added advantage
• Hands on knowledge of GDS sy...
Professional Skills
• Makes recommendations for improvement to p...
• Strong technical skills, and ability to as...
• Strong skills on travel industry systems (...
Travel Consultant Resume Sample
Work Experience
• Consult with customers and agency resources, both remotely via online meetings and conference calls and in person, to identify key business requirements and configure the Concur Travel application to meet those requirements
• Become a subject matter expert on Concur Travel products and stay current...
Professional Skills
• Excellent customer experience mindset with...
• Strong time management and organisational ...
• Strong time management and organizational ...
Coordinator, Travel Resume Sample
Work Experience
• Ensure the fundamental administrative event planning processes are completed in an accurate and timely manner, including: updates to multiple meeting and global event calendars, and departmental expense tracking forms; collection and processing of department data; processing expenditures and expediting check requests; an...
Professional Skills
• Demonstrated organizational and time manag...
• Demonstrated organizational, work manageme...
• Communication skills and the ability to wo...
Travel Sales Manager Resume Sample
Work Experience
• Experience as a sales manager within the Sales & Marketing department, preferably in a boutique lifestyle property
• Participate in the development and implementation of the annual Marketing Plan as it pertains to Individual Travel market segments to be utilized in the achievement of revenue go...
Professional Skills
• Strong professionalism, diplomacy, selling...
• Effective listening, verbal, written, nego...
• Flexibility, reliability, creative problem...
Tour Director Resume Sample
Work Experience
• Ensures smooth Tour execution
• Responsible for overseeing and managing the day to day execution of tour deals
• Translating Tour business unit objectives and strategies into objectives, strategies
• Managing day-to-day activities with PR, press and mar...
Professional Skills
• Experience in Live Nation Touring or exter...
• High level skills in reviewing and editing...
• Giving your student traveler group a once-...