Travel Consultant Resume Sample
Jaquelin Spencer
77968 Skiles Inlet,
Chicago,
IL
+1 (555) 985 2645
Work Experience
Senior Business Travel Consultant
11/2016
-
PRESENT
New York, NY
- Consult with customers and agency resources, both remotely via online meetings and conference calls and in person, to identify key business requirements and configure the Concur Travel application to meet those requirements
- Become a subject matter expert on Concur Travel products and stay current on key product and process changes
- Configure Concur Travel for integration to Concur Travel & Expense
- Educate clients on end user functionality and administration features including imports extracts
- Maintain regular meetings with the customer, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps
- Stay organized and deliver on commitments, including complying with internal procedures, such as completing required entries in Customer Relationship Management (CRM), Professional Services Automation (PSA), and time tracking applications
- Travel to client sites in Brazil, up to 30%
- Ensure completion of deliverables, managing schedules and meeting milestones / Contribute to the development of templates and standard deployment documentation
- Assist the team members in balancing priorities, managing their workload, and assisting with training as needed
Travel Consultant
12/2010
-
06/2016
Dallas, TX
- Understanding in international travel requirements and destination knowledge
- Work under pressure and multi-task while maintaining professional rapport with corporate clients
- Provide excellent customer service and ability to market product & services to corporate clients
- Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- Responds to requests accurately and completely
- Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Supports BCD Travel and client driven initiatives
Junior Travel Consultant
07/2008
-
08/2010
Detroit, MI
- Advise on travel requirements and conditions such as Visas, medical, foreign travel, etc
- Respond quickly and proactively to traveler’s requests
- Process schedule changes, upgrades, misconnects, and airline cancellations as needed
- Has a strong understanding and accurately and provides direction on a large spectrum of travel supplier rules
- Excellent oral, active listening, written, interpersonal, and conflict resolution skills
- Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately
- Understand customers’ needs to propose best alternatives in terms of pricing/routing
- Relevant experience in Travel and /or Airlines industry
- Hands on knowledge of GDS system in Galileo, Amadeus, Sabre or Abacus is mandatory
Education
California State University, Northridge
2003 - 2007
Bachelor's Degree in Travel
Professional Skills
- Excellent customer experience mindset with strong customer service, interaction and interpersonal skills and a passion to exceed customer expectations
- Strong time management and organisational skills including multi-tasking and prioritizing of workload
- Strong time management and organizational skills including multi-tasking and prioritizing of workload
- Excellent communication, prioritization, attention to detail and decision making skills
- Past experience in effectively prioritizing, multi-tasking and handling high volumes
- Strong mentoring/coaching skills; ability to mentor and coach within a team environment
- Strong communication skills - being articulate is key to speaking to our customers
How to write Travel Consultant Resume
Travel Consultant role is responsible for travel, customer, english, advanced, organizational, gds, research, training, sabre, computer.
To write great resume for travel consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Consultant Resume
The section contact information is important in your travel consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Consultant Resume
The section work experience is an essential part of your travel consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Consultant resume experience can include:
- Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Work within JPT processes for reporting all customer feedback
- Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Work within MMTT processes for reporting all customer feedback
- Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately. Reports violations or attempted violations to management
- Maintains client profiles, including information on family members where applicable, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. Enrolls VIP and family members into industry benefit programs
- Decisive and successful problem solving skills, detail-oriented and effective verbal communication skills
- Strong skills on reservation and ticketing with travel Global Distribution System, i.e. Sabre
Education on a Travel Consultant Resume
Make sure to make education a priority on your travel consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Consultant Resume
When listing skills on your travel consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel consultant skills:
- Strong PC skills, research, problem solving and analytical skills required
- Clear speaking voice, good grammar and strong retention skills are required
- A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills
- Strong team player with qualities including exceptional time management and organizational skills
- Strong IT skills including Microsoft Office packages
- Fluent in spoken and written English and a confident communicator with proven persuasive and influencing skills
List of Typical Experience For a Travel Consultant Resume
1
Experience For Business Travel Consultant Resume
- . Good analyticals skills
- Develop and build good relationships with customers and suppliers, and demonstrate appropriate questioning techniques to understand client requirements
- Performs at an expert and demonstrates an extensive understanding and applicability of all areas in the travel industry
- Solid working knowledge of the travel industry, procedures and processes
- Challenge the status quo working collaboratively with all departments to improve the way we deliver our customer experience
- Someone who really understands the importance of customer experience and exceeding our customer’s expectations
- Three to five years’ experience in corporate and VIP travel including charter planes, international travel services, ground transportation
- Experience of admin and query handling
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation
2
Experience For Senior Business Travel Consultant Resume
- Previous experience in booking travel
- Have good grasp of the airline fares and knowledge of various travel products
- Strong proficiency with SABRE
- Differentiate your service to provide a uniquely G experience for our travellers
- Experience in Retail Travel Sales
3
Experience For Group Travel Consultant Resume
- Tour Operations OR Travel Agency Experience
- Customer Service and Support Experience
- GDS and Reservations Systems Experience
- GDS and reservation systems experience an asset
- Employee – Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance
4
Experience For Lead Travel Consultant Resume
- Travel sales and service experience beneficial but not essential
- Strong customer focus - Ensure customer response is within agreed SLA metric
- Organizse cost-effective domestic and international travel itineraries, lodgings and car rentals
- Extensive geographical knowledge & travel experience
- Ensure customer profiles are accurate and up-to-date in order to further enhance the Card Member experience
- Work well under pressure and maintain excellent accuracy and attention to detail
5
Experience For International Business Travel Consultant Resume
- Previous experience in the corporate travel management industry
- GDS and Reservations Systems Experience desired
- Good knowledge of GDS systems (Amadeus, Galileo, Sabre)
- Experience in travel industry
- Sell amazing travel experiences?
6
Experience For Rrw-travel Consultant Resume
- Industry renowned social events and excellent company culture
- Good standard of education desirable
- Extensive Business Travel experience
- A good grasp of client travel policy and Egencia Corporate policy procedures, and ability to advise and encourage policy compliance
- Great experience with one or more GDS systems
7
Experience For VIP Travel Consultant Resume
- Corporate travel experience within the last 5 years
- Understand and analyze complex travel requests and make arrangements in a timely and cost effective manner
- An unbridled passion for travel (with experience of travel in a couple of different continents outside Europe)
- Previous knowledge and experience of GDS and/or fares and ticketing an advantage
- An excellent communicator with the capability to build internal and external relationships
- Passion and a proven track-record in the travel industry essential
8
Experience For Multi Skilled Travel Consultant Resume
- Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travelers
- Excellent travel product knowledge
- Experience of Sabre and/or Galileo. Amadeus an advantage
- Good all round knowledge of airline fares i.e. Iata Fares, Nett Fares, Corporate fares etc
- Full comprehensive Business Travel bookings experience
- Be able to prioritize workload & work well within a pressured environment
- Experience in GDS Galileo/Smartpoint
- Knowledge and experience in all areas of the travel industry
9
Experience For Senior / Travel Consultant Resume
- Languages: English: Strong verbal and written English is a mandatory Other: Spoken Arabic or any other foreign language would be an advantage
- Experience in the travel industry in a similar position or in a customer service centre
- Customer service experience and the ability to build and leverage relationships
- Previous C-level experience as personal assistant
- Experience in project management in a high tech industry, preferably with hosted web-based software
10
Experience For Travel Consultant, Senior Resume
- Experience in a similar capacity, preferably in a travel indus
- Prior use of GDS, The Trainline, BOSS
- Experience in a target driven, customer focussed sales role
- GDS experience (Amadeus preferably)
- Excellent travel discounts
- Previous service and sales experience is highly desirable
- Languages: Strong verbal and written English is a mandatory Other: Spoken Arabic or any other foreign language would be an advantage
List of Typical Skills For a Travel Consultant Resume
1
Skills For Business Travel Consultant Resume
- Good people handling skills
- Strong verbal and written communication skills in Finnish, English and Swedish
- Solid GDS experience or travel industry experience
- Strong experience in a similar position at business travel agency and proven ability to make international travel arrangements
- Strong negotiation skills on all levels
- A great team player with strong PC skills
- Excellent customer/client relationship and interpersonal skills
2
Skills For Senior Business Travel Consultant Resume
- Ideal candidates would have group travel experience, organizational skills and ability to multitask
- Positive customer service and strong growth, interaction and interpersonal skills and a passion to exceed customer expectations
- Strong written and verbal communication skills with the ability to build relationships
- Good IT skills - able to pick up systems quickly
- Good verbal and written communication skills in English, Chinese and Cantonese
- Excellent written & vernal communication skills
- Good oral and written communication skills in English or Japanese
3
Skills For Group Travel Consultant Resume
- Good verbal communication skills in Cantonese, English and Mandarin
- Strong customer service orientation; superior communication skills
- Outstanding people skills to warm our customers
- Experience in handling travel challenges, offering proactive solutions, while maintaining strong relationships
- Strong experience & knowledge of selling all fare types including published, corporate, net fares, air passes, RTW fares
- General accounting skills for reports
- Relevant experience in conferencing and events strongly desired
4
Skills For Lead Travel Consultant Resume
- Prior experience in domestic flight and hotel booking,
- Native Portuguese Speaker with fluent English AND Spanish speaking skills
- Substantial travel industry experience, particularly groups booking experience
- Work autonomously, independently, and with creative problem-solving skills
- Problem solving/complaint resolution skills
- MS Office skills (Word, Excel)/Computer literacy, internet, email, etc
5
Skills For International Business Travel Consultant Resume
- Superior written and verbal communication skills in Finnish, Swedish and English
- Advanced skills on travel industry system Apollo GDS
- Advanced skills on travel industry systems Apollo GDS
- Superior written and verbal communication skills in Finnish and English, Swedish is an advantage
- Provide excellent customer experience and solve problems in a diplomatic way
- Advanced skills with Sabre/Turbo Sabre GDS
- Prior Travel Management Company and/or GDS experience required
6
Skills For Rrw-travel Consultant Resume
- English fluent: written and verbal Superior written and verbal communication skills (in person and on phone)
- Travel industry experience or Luxury/ Premium Customer Service knowledge & experience
- GDS and Computer skills
- Advanced computer skills and the ability to confidently learn new computer systems
- To provide the best possible solution as cost effectively as possible, within the customer expectations and travel policy
- Basic problem solving and/or critical thinking skills
- Swedish language skills are a benefit
- Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment
7
Skills For VIP Travel Consultant Resume
- Sourcing the best and most cost effective worldwide routes booking all flights, rail, hotel and all ground products
- Understanding of Emirates leisure destinations e.g. previous cabin crew or Emirates experience
- Outstanding customer service and communication skill for premium customer
- Excellent fares and ticketing knowledge, including complex itinerary planning and reissues
- Previous experience with working and building relationships in a blue-chip or high touch corporate travel account
- Experience with researching alternative routings and faring
- Experience of handling complaints and managing customer expectations
8
Skills For Multi Skilled Travel Consultant Resume
- A good knowledge of travel and world geography thanks to personally exploring the world OR a recent history of selling domestic and international travel
- Experience working towards and achieving sales targets and KPI's
- Graduate With 6-10 Yrs of travel servicing experience eg. Flight reservation & ticketing
- Travel industry experience using a GDS
- Experience in selling all types of travel - IATA - internet sales, air, hotels, cars, cruises, insurance and wholesalers
- Meet the customer’s needs in addition to selling additional services to enhance the customer experience
9
Skills For Senior / Travel Consultant Resume
- Maintain excellent client relations by providing accurate response, positive telephone interaction, and timely reservation
- Proven ability to work creatively and analytically in a problem-solving environment. Desire to work in an information systems environment
- Experience in handling international customers
- Demonstrate accountability on all programme delivery elements, applying standard processes and procedures to achieve full customer satisfaction
- Experience in handling Amadeus reservation system
- Excellent knowledge in the areas of national and international fares and ticketing
- A strong customer focus and a commitment to delivering ‘WOW’ service
- Relevant experience in conferencing and events
10
Skills For Travel Consultant, Senior Resume
- Provide written quotes and itineraries for long haul flight requests, actively seeking cost effective alternatives to direct routings for all travellers
- Experience working in a call centre role would be ideal, but not essential
- Relevant experience building supplier relationships to negotiate products/ service to meet requirement
- Experience in selling business/corporate travel
- One year's experience in travel sales, working with a GDS
- Strong Knowledge of Concur Booking tool an asset
- Experience selling flights or holidays
- Excellent attention to detail and ability to be proactive while making recommendations to Card members
- Travel Assistants with customer facing potential relevant travel industry experiences preferable
List of Typical Responsibilities For a Travel Consultant Resume
1
Responsibilities For Business Travel Consultant Resume
- One year's experience in travel sales, preferably working with a GDS
- Microsoft product knowledge and experience with Excel
- Travel agency experience is highly desirable
- Experience as counselor in a customer service business or call center
- At least 12 months experience in a travel consultancy role
- Excellent English, Cantonese & Mandarin both written and oral essential
- Excellent command of English and Dutch
- Min. 1 year of experience in the business travel industry in a similar position
- Proven ability to work independently and adapt well to varied situations
2
Responsibilities For Senior Business Travel Consultant Resume
- Excellent command of English and Italian (B2)
- Excellent attention to detail and ability to be proactive in daily work
- Experience of a Global Distribution System is essential, preferably Amadeus or Galileo
- Prioritise workloads and work under pressure
- Travel enthusiasm and experience - to two or more continents outside of Europe
- Recent Corporate Travel Experience
- Prior use of GDS (Amadeus), Conferma, The Trainline, BOSS
3
Responsibilities For Group Travel Consultant Resume
- Excellent pension scheme
- A strong client focus
- Amadeus experience is preferable
- One year's experience in (preferably travel) sales
- Relevant experience in travel domain
4
Responsibilities For Lead Travel Consultant Resume
- Business travel experience is essential
- Earn excellent incentives in addition to a high base salary of £20,000 (OTE of £28K)
- Excellent delivery of Customer Service to a high standard
- Analyzing new information quickly, think innovatively, and challenge traditional servicing approaches
- Managing and building relationship with the airlines in order to get timely confirmations
5
Responsibilities For International Business Travel Consultant Resume
- Managing TSF and C-sat for the entire team 8. Manging esclations and customer grievances
- Following applicable pharmaceutical compliance guidelines -- client or country specific ensuring it meets the applicable compliance guidelines
- Handling all travel requirements including complex flight itineraries for individual and group bookings
- Working with several different booking systems to create the perfect travel solution
- Processing of flight reservations from point of enquiry to completion of ticketing
- Processing low cost reservations ensuring correct and accurate documentation is raised to support these bookings
- Identifying opportunities and crafting travel itineraries for group travel plans
- Preparing and issuing invoices, receipt payments and maintain financial documents
6
Responsibilities For Rrw-travel Consultant Resume
- Handling all travel requirements including complex flight itineraries
- Joining an energetic and social team on a 7 day rotating roster
- Handling amendments, cancellations and schedule changes, including the recalculations of domestic and international airfares
- Working knowledge of a GDS mandatory
- Willing to work on day shift i.e. different work schedules and some weekends
- Understanding of the Chinese outbound travel market
7
Responsibilities For VIP Travel Consultant Resume
- Handling enquiries over the phone
- Working knowledge of Galileo or another GDS system
- Providing exceptional customer service in person, over the phone and via email
- Advising customers of travel regulations, visas and local customs
- Working knowledge of Amadeus or another GDS system
8
Responsibilities For Multi Skilled Travel Consultant Resume
- Answering calls and emails from clients in a polite, efficient and professional manner
- Handling complex flight itineraries
- Booking all travel requirements for a wide variety of entertainment industry travellers
- Dealing with VIP clients, teams and group travel
- Understanding of, and identification with, G Adventures’ Core Values
- Rebooking and changing flights, hotels etc
- Booking all travel requirements for a wide variety of travellers, including VIP travellers within the music industry
- Providing high quality service and advice for Grundfos travellers by phone and email
- Following up on bookings
9
Responsibilities For Senior / Travel Consultant Resume
- Providing ad hoc support and service to travellers who are ”en route” if they find themselves in a situation where their flight has been delayed or cancelled
- Delivering exceptional customer service each and every time
- Attending events when required
- Responsible for daily ARC accounting, monthly Broker/Owner Training rooming list at the Marriott, monthly travel insurance reporting, file label management
- Responsible for booking and ticketing individual & group flight, rail and hotel reservations, ensuring accurate information is recorded
- Understand client’s preference and offer best options available in terms of pricing and routing
- Assists in controlling spend through monitoring activity and policy compliance
10
Responsibilities For Travel Consultant, Senior Resume
- Actively participating in team meetings and sharing knowledge with others to benefit the team
- Leverage a variety of internal resources to gain deeper understanding of Card Members and develop opportunities to deliver outstanding service
- Appropriately leverage internal expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the customer
- Offer best travel options in terms of pricing and routing aligned with customer travel policy
- To provide the most appropriate fares and routing, offering alternatives where applicable to help provide savings
- Perform in a pro-active manner displaying initiative and ownership with relevant and accurate information being given in a timely manner
- Exposure To End To End Travel Servicing Including Hotel / Car/ Visa / Packages/ Insurance Etc
- Creative thinking, able to think “out of the box”
- Flexibility to work shifts, including evenings, weekends and bank holidays
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