Credit Representative Resume Sample
Louvenia Howe
5388 Maggio Ports,
Dallas,
TX
+1 (555) 399 2486
Work Experience
Senior Credit Representative
03/2018
-
PRESENT
Houston, TX
- Focus on large dollar invoices to insure they are paid on time
- Manage customer calls between large dollar balances versus accounts with significantly aged receivables
- Develop positive working relationships with customer contacts and Sales Executives Use escalation points as needed
- Use credit hold to minimize risk to Zones and to help facilitate payments Determine when to forward accounts to collection agencies (bad debt write offs) Use proper communication to Sales Executive and to customer to insure there are no misunderstandings
- Entice all customers to move to some sort of electronic billing (EDI, E-invoicing, etc.) to reduce costs and prevent “lost” invoices
- Good initiative with strong follow-through, requiring direct supervision as needed
- Develop networks and trust-based relationships, maintaining confidentiality
- Review new orders at established intervals of the day
Credit Representative
10/2012
-
09/2017
Chicago, IL
- Release new orders upon review of our financial exposure and receivables aging. Ensure all exposures for the assigned portfolio are consistent with the on-line credit limit. Increase or decrease the credit limit accordingly
- Participate in the 5:30 – 6:30 PM order review rotation. In this capacity, order review responsibilities are expanded to include other portfolios
- Initiate (or assign) collection activity and if necessary, escalate collection activity within the customer’s organization to obtain payment within our stated credit policy
- Escalate problem accounts to the Credit Manager and make recommendations to hold orders or change payment terms
- Interact with Customer Service, Contracts, Field Sales, and Distribution Center to resolve problems
- Maintain well documented customer files on-line to record all credit and collection activities
- Gather and analyze data needed to resolve possible deductions to AR. Assesses cost/benefit while working through models
- Perform daily analysis on account status and maintain resolution of designated accounts
- Demonstrate fluent understanding of order to cash and invoicing process
Customer Credit Representative
01/2006
-
06/2012
Detroit, MI
- Coordinate the necessary activities to improve processes and policies
- Maintains problem records within Fully Automated Collection Software
- Ensure all Key generated electronic invoices and applicable credits are sent
- Ensure customer billing requirements have been met
- Performs Credit and Re-bills as required
- Follow collection software queue and review aging to select delinquent accounts for collection efforts
- Collect all outstanding monies due to Key Energy
- Evaluates customer records and recommend account closures, credit limit reductions or credit holds
- Responsible for maintaining a history of accurate account file data in collection software
Education
Ave Maria University
2000 - 2005
Bachelor's Degree in Finance
Professional Skills
- Directly related experience is required (i.e. work experience with non-profit organizations, strong customer service skills, etc.)
- Strong skills to prioritize and handle multiple tasks. Highly detail oriented
- Strong skills in working with numbers (math), keyboarding, problem-solving and risk analysis
- Strong proficiency in personal computer skills, including the use of Internet and MS Office software applications
- Proactive individual with strong problem solving skills
- Good time management skills and the ability to prioritize work and meet deadlines
- Strong leadership skills and decision-making abilities
How to write Credit Representative Resume
Credit Representative role is responsible for outlook, software, excel, risk, financial, analysis, database, credit, microsoft, analytical.
To write great resume for credit representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit Representative Resume
The section contact information is important in your credit representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit Representative Resume
The section work experience is an essential part of your credit representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit Representative resume experience can include:
- Prior work experience in the area of Business Law, accounting, banking, account receivables strongly desired
- Effectively manage Linde’s accounts receivable liability by enforcing credit terms and maintaining a positive business relationship with our customers
- Computer proficient including MS office skills (Excel, word, power point)
- Relevant experience. Applicants with call center, customer service, financial services, and/or underwriting experience are ideal
- Participate effectively in scheduled meetings with the business unit to resolve collection and customer dispute matters
- Strong skill set in Microsoft office applications: Word, Excel, PowerPoint, and Outlook
Education on a Credit Representative Resume
Make sure to make education a priority on your credit representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit Representative Resume
When listing skills on your credit representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit representative skills:
- Good oral and written communication skills to effectively communicate with all levels of management
- Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgement
- Excellent skills using Microsoft programs including Word, Excel, and Outlook
- Solid communication, time management, and organizational skills
- Utilize good judgment and understanding of regulatory guidelines and company policy to make good credit decision
- Utilize good judgment and understanding of regulatory guidelines and company policy to make good credit decisions
List of Typical Experience For a Credit Representative Resume
1
Experience For Senior Credit Representative Resume
- Good understanding of business practices, accounting concepts and office procedures
- Work experience in credit, collections, accounts receivable or a closely
- Develop strong relationships with customers
- Solid knowledge of A/R procedures, ratio analysis, and collections procedures
- Experience in credit
- Organize, prioritize, work in a fast-paced environment, have attention to detail, handle multiple tasks and work under time constraints is required
- Experience in credit required
2
Experience For Regional Credit Representative Resume
- Collections or Call Center experience
- Thorough understanding of billing system and processes for various rate schedules
- Travels as necessary to visit customers regarding collection problems or to visit Key locations
- Serves as a liaison for all intake agencies regarding inquiries about or issues with the Agency Web Access (AWA) portal
- Provides storm support as requested, by fulfilling assigned storm role
- Resolve billing disputes in a timely manner to increase cash flow and minimize accounts receivable delinquency
- Minimize bad debt write-offs and maximize cash collections while being sensitive to the needs/requirements of both internal and external customers
- Promptly notify appropriate team of any customer disputes and/or collection issues preventing timely release of order and pursue issue to resolution
- Provides account management for active Ingram customers or assigned accounts including daily order release based upon established guidelines
3
Experience For Consumer Credit Representative Resume
- Initiates, drafts and submits credit review recommendations (including reduction of credit limit when warranted) to management for consideration/approval
- Minimize age of accounts receivable pertaining to assigned accounts
- Recommend a specific credit line for new and/or existing accounts
- Perform collections of past-due account(s) according to TABS credit guidelines; contact customers by phone/correspondence and perform account reconciliations
- The resolution, offset and collection of aged disputed items, including authorization of dispute write-offs when deemed uncollectible
- Coordination with and reporting to Division on portfolio status and metrics
4
Experience For Customer Credit Representative Resume
- Special projects and assignments involving portfolio clean-up and collection activity, as required
- Make collection calls to resolve outstanding invoice issues
- Determine credit worthiness of new and existing customers within assigned authority level
- Perform regular risk assessments using current tools and set risk strategy accordingly
- Complete general data entry operations in applicable systems; ensuring compliance with company policies and procedures
- Collect accounts receivable/unpaid invoices while maintaining customer relationships
- Keep shipments flowing to customers
- Manage risk with thoughtful decision-making
- Prepare billing to meet customer needs
5
Experience For Associate Credit Representative Resume
- Assist customers with self-service account set-up using Google Suite
- Read and interpret financial statements and credit reports
- Monitors and provides customer contact on exception situations for high dollar delinquency, deposits warning/requests, customer payment arrangements, energy assistance programs, agency pledges, medical authorizations, and disconnections of service due to nonpayment
- Analytical and math skills. Strong written and oral communication skills
- Provides analysis and determination of unauthorized use of service (fraud/theft), bills for such service and works with customer to ensure payment is made
- Provides phone support for Energy Diversion Hotline on a daily basis
- Works with legal counsel on bankruptcy court cases and determines bankruptcy exposure and security for post-bankruptcy accounts
- Works with internal and external partners to provide administration and daily activities related to customer energy assistance programs
- Supports the administration of all AWA access requests for new agencies, and proposes new ideas to increase agency use of the AWA portal
6
Experience For Consumer Credit Representative, Recovery Cyca Resume
- Prepares and maintains agency authorization and confidentiality agreement correspondence/records
- Collaborates with other Dominion Energy groups within and outside Customer Service
- Prepares and distributes quarterly agency newsletters
- Provides general analysis and reporting on customer medical authorizations, lease/ID verifications, agency authorizations/confidentiality agreements, agency inquiries and web access, energy assistance contacts and pledges, and customer disputes, to provide metrics toward meeting objectives set by management
- Prepares weekly and monthly progress reports on back office operations including team correspondence, outreach events, outreach supplies and training materials
- Strong knowledge and understanding of company policies and procedures, including credit policy, energy assistance programs (including state assistance programs and system functions), EnergyShare, external program payment plans, conservation programs, etc.
- Strong proficiency with Microsoft Excel, Word, PowerPoint, Publisher, process-mapping and database applications
- Learn quickly, apply knowledge and judgment, problem-solve, take action and follow through
7
Experience For Credit Representative Resume
- Handle accounts across multiple company codes and lines of business
- Provide financial order management support to Supply Chain and Sales to control credit exposure, effect timely payment and minimize risk of customer disputes
- Daily review of order backlog to address any potential credit issues.Manage credit hold status (apply/release holds – SAP) and recommend credit hold on product when appropriate
- Evaluate the need for financial statements, security instruments on customers and facilitate obtaining and monitoring their effectiveness
- Proactively review sales forecast to identify potential credit issues
8
Experience For Senior Credit Representative Resume
- Provide weekly cash forecast and analysis of results
- Negotiate customer disputes to resolution and document root causes
- Prepare and update accurately various metric and ad hoc reports monthly, quarterly and as required by management
- Maintenance of the Customer Masterfile by monitoring and submitting necessary paperwork for Regional Manager’s approval (e.g. address changes, drop-ship adds and deletes, extended dating). Travel at the discretion and directional purpose of the Regional Credit Manager or Director of Credit
- Communicate loan decisions to branches, dealers, and customers on a daily basis. Maintain professional etiquette and adhere to Privacy Act Guidelines
- Monitors and updates customer account status and/or collection activity in the note system
9
Experience For Regional Credit Representative Resume
- Contacts customers pro-actively after review with department management when assigned credit limit exceeds orders, a special order is submitted or when a past due balance prohibits the release of orders, etc
- Recommend credit hold as appropriate
- Evaluates customer records and recommend payment plans based on sales compensation, payment history, length of relationship and reason for arrears
- Contacts and reports upon all customers/accounts with a past due balance of 31+ days for monthly management review(Aged Trial Balance)
- Liaise with the National Credit team for ultimate escalation of credit situations with external and internal customers
- Develop, analyze and report regularly
- Possess the general business and financial skills to conduct ongoing evaluation of customers’ credit limits and risk assessment culminating in an independent decision on the amount of credit line to extend to customers
- Conduct credit and collection activities consistent with Praxair’s business goals and display business acumen, specifically with regard to working capital and Days Sales Outstanding (DSO) while being sensitive to Sales issues
- Processes duplicate copies of invoices or credits for accounts at the customer’s request
10
Experience For Consumer Credit Representative Resume
- Participates in team meetings. Fosters the MSC Culture within the credit department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
- Responsible for the management of assigned accounts
- Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc. Maintains a clean status of accounts receivable for the company
- Submits any checks received in-house (not received through company's lockboxes) for processing through the Remote Deposit System to ensure that extraordinarily received payments are cleared, as well
- Utilize Oracle system
- Work in a high speed and product-centric environment
- Meet multiple deadlines with minimal error
- Make timely and effective collection calls to assigned accounts to keep accounts current and within their assigned credit limits with moderate to minimal supervision. Enter detailed A/R system notes to document collection activity
- Internet usage to include credit reports, delivery tracking, invoicing, accessing corporate public records, etc
List of Typical Skills For a Credit Representative Resume
1
Skills For Senior Credit Representative Resume
- Solid negotiation, interpersonal and communication and skills
- Capacity to work effectively under pressure
- Able to operate a personal computer, either desktop or laptop and to operate office equipment, including telephone, photocopier, fax machine, scanner, etc
- Intermediate Excel and Outlook skills required
- Fluent in English, written and verbal ability to communicate effectively
- Experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation
- Work experience that includes training and/or coaching others
- Work experience that includes interpreting financial statements and preparing cash flow analyses
- Experience and knowledge in commercial credit/collections, accounting or banking
2
Skills For Regional Credit Representative Resume
- Computer literacy with experience in email, word processing and spreadsheet software such as Microsoft Office Suite
- Experience utilizing an online Accounts Receivable and Order Management Systems
- Experience analyzing financial information, such as income, debt, and credit pay history to determine credit worthiness
- Demonstrate a basic accounting knowledge
- Experience in Finance or Accounting
- Develops solid knowledge of the Nalco Order to Cash process and is able to navigate cross-functional relationships within the process
- Three to five years credit and collections experience
- Experience with JDE AS400 System format
- Credit Experience
3
Skills For Consumer Credit Representative Resume
- Credit Representative experience
- Strong and clear phone voice
- One year related work experience or customer service environment interacting with customers
- Demonstrated knowledge of financial statement flow and liquidity
- Multi-task, prioritize and work independently at all levels of the organization
- Previous Credit/Collections experience
- Commercial credit/collections experience
- Strong technical aptitude with MS Excel and Word
4
Skills For Customer Credit Representative Resume
- Previous in AR, credit and/or commercial collection experience
- Related work experience
- Business to Business Credit/Collection Experience
- Previous Credit/Collections experience
- Experience with communication to/from customers on the telephone and via email (MS Outlook)
- Experience with Microsoft Office (Excel, Word, Access, Powerpoint)
5
Skills For Associate Credit Representative Resume
- Self-manage multiple projects and priorities simultaneously
- Self-manage multiple projects/priorities simultaneously
- Previous Credit/Collections or customer service experience
- Experience in customer service
- Demonstrated proficiency with Microsoft Office Products (Email, Word, and Excel)
- Previous experience in customer interaction
- Alpha and numeric data entry experience
- Organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
- Corporate experience in collecting money
6
Skills For Consumer Credit Representative, Recovery Cyca Resume
- Establish and maintain strong working rapport with collaborative partners
- Experience in Customer Service, Credit or Collections
- Working knowledge of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, and compliance
- Partnering with Businesses, having periodical and ad/hoc communication and reporting
- Employing collection strategies for outstanding invoices on customer’s account
- Ensuring compliance with A/R and ICS working controls
- Understanding of SOX controls within a large, publicly traded company
7
Skills For Credit Representative Resume
- Assisting with day to day Credit decisions
- Coordinating communication with Branch and Department Managers
- Reporting of month-end results to the businesses
- Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum and aligning with Tyco’s Vision
- Processes customer bankruptcies, including closing down existing pre-petition account and establishing the new post-bankruptcy petition account
- Responsible for evaluating new and existing customers and uses special financial arrangements, credit counseling and customer visitations as necessary
- Acquires customer financial and other credit-related information to assess risk in managing existing accounts or establishing new accounts
8
Skills For Senior Credit Representative Resume
- Perform general analysis of customer accounts; identifying accounts requiring further investigation and summarizing findings with a direct supervisor
- Maintain accuracy, integrity, and completeness of the accounts receivable portfolio by resolving bill disputes and collecting past due receivables
- Handle a large volume of calls and production tasks, including maintaining quality standards
- Responsible for the review and routing of incoming deduction claims. Portfolio of deductions to be maintained at less than $1M on a monthly basis
- Meet with Credit Supervisor week one of every month to review outstanding accounts and aging details
- Reconcile and resolve queries within pre-determined timelines. Deliver against stretching KPIs for customer call handling
- Maintain an audit trail by creating and updating account files throughout the credit process
- Courses in accounting, finance or related field desirable but not essential
- Independent judgment and problem solving
9
Skills For Regional Credit Representative Resume
- Knowledge of fundamental lending law, concepts, and practices
- Responsible for managing your Accounts Receivable portfolio
- Ensure that credit goals are achieved; and accurate business records and sound bookkeeping procedures are maintained
- Communicate with all levels of personnel including customers, sales representatives, and corporate leaders
- Generate financial ratios, using computer program, to evaluate customers' financial status
- Makes decisions regarding the release of orders that are above the customer’s credit limit; within company approval levels
10
Skills For Consumer Credit Representative Resume
- Processes, maintains, researches and monitors all documentation supporting the receipt, delivery and dispersal of customer credit and collection data
- Proficiently utilize various software including Get Paid, SAP and Microsoft Office
- Establish positive relationships with internal and external customers to support the collection and resolution process of outstanding receivables
- Prompt identification of issues resulting in reduction of delinquent accounts receivable, negotiate, and development of action plans to resolve
- To analyze the customer portfolios to review credit status and to determine and prepare credit/Aging details for credit review to the Sr Credit Analyst
- Perform required billing processes
- Develop collaborative working relationships with process partners
- Deliver exceptional results on cash flow objectives while maintaining high levels of customer satisfaction
- Monitor, control, and establish credit/collections activities for the assigned division according to organization's credit policy
List of Typical Responsibilities For a Credit Representative Resume
1
Responsibilities For Senior Credit Representative Resume
- Help facilitate timely dispute resolution by coding disputes in A/R system, and by gathering supporting information to be passed on to the business unit
- Interacts with various other departments including Customer Care, Sales Dept, Returns Dept, and IT to resolve issues or conduct research
- Provide appropriate recommendations for placing accounts with 3rd party collections or for legal action when necessary to protect the Company from loss
- Identify credit risk accounts through collection activity and advise the appropriate Credit Analyst or Supervisor of the situation
- Facilitate credit card transactions for the business units
- Preparation of A/R collection reports, dispute reports, and other miscellaneous reports as requested by the customer, business unit, or Supervisor
- Distribute monthly account statements, maintain files, and complete A/R system maintenance
2
Responsibilities For Regional Credit Representative Resume
- Assist with customer order review when assigned
- Comply with Corporate policy
- Abide by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Company Ethics Policy at all times
- Monitors and updates customer account status and/or collection activity in the note system-
- Recommends credit hold as appropriate
3
Responsibilities For Consumer Credit Representative Resume
- Accesses various data bases for research and processing, including, but not limited to Document Direct, CyberSource, Ipage, Business Partners, Sales System, NACM, Web-Admin, etc
- Consult with customers to resolve complaints and verify financial and credit transactions
- Investigates and provides credit information on customers to facilitate order release
- Review and keep records of all credit holds, past dues, incomplete files, credit risks and fraud reports
- Work manual credit applications to obtain credit references from banks, trades, etc
- Perform thorough credit checks before releasing orders up to the credit limit, places accounts on credit hold when past due and refers past due order to Collections Department
4
Responsibilities For Customer Credit Representative Resume
- Utilizes existing policies and worksheets to establish customer's credit limits
- Informs Outbound and Inbound Sales of progress of credit investigation
- Work with customer when other special credit requirements are necessary or when advance deposits are deemed necessary
- Performs credit investigations and evaluations of credit risk in order to approve new customer accounts and assign credit limits
- Monitors accounts on a daily basis - places accounts on hold, release orders, reviews collection notes and aged balances – reconcile accounts as needed
- Prepares annual credit reviews of assigned accounts in compliance with the Corporate Credit policy
- Communicates with field sales and sales management on the status of assigned accounts, coordinates investigation of UADs, pricing issues, required credit memos and other actions required based on investigation and analysis
5
Responsibilities For Associate Credit Representative Resume
- Communicates and answers incoming phone calls from store personnel - resolves customer situations dealing with credit limits, closed accounts, or accounts placed on credit hold
- Determine appropriate Customer daily communication by analyzing Get Paid software system data and make up to 100 customer contacts each day in order to ensure timely payment of receivables
- Analyze monthly aging reports to monitor collection targets and objectives
- Account reconciliation and research of aged balances
- Completes Get Paid collection queue daily
- Work to solve issues such as invoice discrepancies and proof of deliveries
- Able to efficiently and accurately multi-task in a high volume environment prone to frequent interruption
- Collects balances of assigned accounts. Seeks direction on delinquent account collection procedures as necessary. Coordinates with credit managers’ collection procedures on accounts exceeding assigned credit limits
6
Responsibilities For Consumer Credit Representative, Recovery Cyca Resume
- Coordinates with accounting departments to ensure proper billing identification codes, changes in account addresses, terms, and methods of payments are maintained
- Manage Accounts Receivable portfolio of $10 – 20M
- Initiate credit investigation on assigned accounts, compile, analyze and interpret credit information with regard to specific orders as well as total Knoll exposure and render credit decision
- Maintain current credit files
- Collect accounts receivable in accordance with terms of payment
- Research disputes and withheld payments and work with appropriate groups to bring to timely resolution. Notify appropriate Knoll associates of the problem and corrective action
- Monitor Credit Hold queue to ensure timely release of orders based on Customers’ credit status
- Provide support to the Cash Application associate as needed
- Participate in process improvement activities where appropriate
7
Responsibilities For Credit Representative Resume
- Performa ad hoc tasks and responsibilities as assigned
- Conduct conference calls week two of every month with Sales / Customer Admins / District Managers and Branch Managers as required
- To determine through analysis that the customer portfolio with regards to credit limit and payment terms are appropriate based on Sales/Revenue metrics
- Manage a portfolio of Multi-Family Home Builders
- Request payment on unpaid invoices
8
Responsibilities For Senior Credit Representative Resume
- Manage order releases within assigned credit lines
- Request new accounts for builder communities
- Use continuous improvement tools to improve processes
- Resolve credit problems and analyzes credit risks
- Assure efficiency of collections and extensions of credit to customers
- Research, investigate, and analyze the credit history and financial position of assigned accounts, utilizing credit and ratio analysis of trade, bank and financial information
- Research customer complaints and resolve discrepancies
9
Responsibilities For Regional Credit Representative Resume
- Negotiate repayment schedules and other amicable solutions for assigned accounts
- Update and maintain credit files of assigned accounts
- Uses professional concepts and company policies and processes to solve a wide range of problems in imaginative and practical ways
- The investigation and disposition of credit balances aged over 90 days in compliance with Graco Policy
- Daily review of customer orders on hold to determine release or next steps
- Assist customers and internal cross functional teams with accounts receivable inquires
10
Responsibilities For Consumer Credit Representative Resume
- Understand customer needs to create a positive outcome that benefits customer and Land O’Lakes
- Set and enforce appropriate credit limits by gathering and reviewing credit applications, trade and bank references, analyzing customer financial statements, and utilizing third party reports
- Fluent in verbal and written Spanish required
- Effective interpersonal communication skills (verbal and written), and ability to work collaboratively on a team with critical thinking skills, strong organization and prioritization skills
- Demonstrate proficiency with Microsoft Office products (Outlook, Word, Excel, PowerPoint, OneNote)
- Ensure compliance with Global Credit Policy
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