Customer Account Coordinator Resume Sample
Lucas Ullrich
230 Schultz Knolls,
Chicago,
IL
+1 (555) 249 5081
Work Experience
Senior Customer Account Coordinator
10/2015
-
PRESENT
New York, NY
- Support to develop and maintain strong understanding of the Sales Planning Systems
- Support training and assistance when needed for Customer Business Management Suite software applications
- Provide strong technical support to the Sales Planning Support teams
- Support project assistance
- Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer’s orders/despatches/billing
- Review and chart consultants’ billable activities and productivity records
- Work with Business Development Manager to produce diagnostic reports for clients from the on-line system’s Administration function
Customer Account Coordinator
06/2013
-
09/2015
Houston, TX
- Manage multiple customer accounts
- Create and process customer orders
- Entering in customer contact and order information into order management database
- Provide information about pricing of products and services offered, and quoting order requests
- Coordinate with the rest of customer service team on current and new client accounts
- Answering high volume inbound calls/emails in a timely manner
- Listen and understand customer requests, questions, and complaints
Senior Customer Account Coordinator
05/2007
-
02/2013
Los Angeles, CA
- Opportunities to actively listen and resolve customer issues
- Assists CAM in handling, controlling, and tracking of work for assigned customers
- Assists CAM in daily communication with customers, sales, and manufacturing areas
- Prepares purchase requisitions for individual jobs to ensure materials arrive in a timely fashion
- Processes scanning orders, reprint orders, and new orders (text and insert) for Prep
- Writes manufacturing orders from customer supplied specifications
- Allocates stock materials to jobs
- Prepares required shipping memos
Education
DePaul University
2003 - 2007
Bachelor's Degree in Related Field
Professional Skills
- Excellent prioritizing and time management skills
- Strong communication skills (listening, verbal and written)
- Strong system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore/MAX, SFD/DataPoint, Microsoft Word and Excel
- Excellent communication skills: written and verbal English (customer facing)
- Strong communication, problem solving, attention to detail and diplomacy skills are required
- Strong customer service skills (friendly, courteous and helpful)
- Actively participate in coaching and training opportunities to enhance your skills and knowledge
How to write Customer Account Coordinator Resume
Customer Account Coordinator role is responsible for training, customer, general, printing, finance, credit, database, procurement, security, compensation.
To write great resume for customer account coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Account Coordinator Resume
The section contact information is important in your customer account coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Account Coordinator Resume
The section work experience is an essential part of your customer account coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer account coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer account coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Account Coordinator resume experience can include:
- Above average written communication skills
- Experience in customer experience is required
- Effectively communicate with Sales and Customer Service team members
- Work with master scheduling, inventory, and shipping to create and facilitate deliveries ensuring customer requirements are met while minimizing finished goods
- Experience in sourcing/merchandising is required
- Business relationship with the customer, focusing on excellent and proactive communication, transparency and pro-active and tactical problem-solving
Education on a Customer Account Coordinator Resume
Make sure to make education a priority on your customer account coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer account coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Account Coordinator Resume
When listing skills on your customer account coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer account coordinator skills:
- Work effectively within a team and as an individual; organized with good time management skills
- Work independently, yet able to effectively balance various Customer Service priorities and tasks
- Excellent follow through skills and attention to detail
- Strong organizational, creativity and customer focus skills essential
- Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills
- Strong data entry experience
List of Typical Experience For a Customer Account Coordinator Resume
1
Experience For Senior Customer Account Coordinator Resume
- Respond to and negotiate modifications to existing contracts including quotation preparation and making changes to the sales order within SAP
- Assists CAM by processing returned blues, miscellaneous corrections, and plant follow-up orders
- Keen attention to detail and thorough understanding of the importance of quality and accuracy
- Monitor responses to customers for non-conforming products and other related issues
- Complete annual initiatives as outlined during performance evaluations
- Transaction and order entry processing accuracy
- Import Tracking into Customer Documents
- Respond to inquiries re: service delivery dates, service levels & PM scheduling
2
Experience For Customer Account Coordinator, Asia Resume
- Monitor & respond to email, voicemail, web portal and fax to ensure requests for above services are responded to according to established standards
- Process domestic service requests and follow-up transactions, utilizing SAP & Service Max, and customer’s system if required
- The acknowledgment and processing of customer orders within the business,
- Assumes the responsibilities of the CAM in his/her absence
- Take both written and verbal instruction from multiple sources
- Daily contact with customer in regards to orders status, delivery dates, and order changes
3
Experience For Customer Account Coordinator Resume
- Manage customer inventory programs where applicable
- Manage customer’s product transition plans
- Oversee the invoice approval process
- Manage all non-standard shipments. (expedited, non-ship list, etc.)
- Complete all required weekly and monthly metrics
4
Experience For Senior Customer Account Coordinator Resume
- Maintain monthly sales estimations
- Work closely with various teams on new products
- Microsoft Suite knowledge required
- Foster supplier, vendor, and customer relationships
- Manage inventory and reconciliation for 3rd party terminals
- Provide pipeline coverage for team members
- Under limited supervision create/edit complex sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required
- Under limited supervision, ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov’t Receiving Reports (DD-250s) are processed in accordance with customer and regulatory requirements
5
Experience For Customer Account Coordinator, Asia Resume
- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx Trade Wizards Mgmt. Dynamics database application)
- Create and maintain special tracking and customer reports
- Under limited supervision work with Finance to process customer invoices, return orders and credit & debit memo requests
- Create basic quotes in SAP and/or Bidmaster (Catalog net / list / pre- approved Sales Bulletins; standard T&Cs)
- Liaise competently, confidently and promptly with customer requests, developing an excellent working relationship and attend to their requirements or requests timely, efficiently and diligently ensuring that customers receive the highest level of customer service from all areas of the organisation
- Effectively qualifying opportunities, offering the customer insight into the available options, to verify that proposals interpret their requirements correctly so that the company is in the best possible position to win any potential business and therefore maximise revenue on the account
- Monitor and prioritise day to day customer issues, feedback, deadlines, and deliverables and ensure customer issues are handled effectively and quickly, and offer suggestions to improve the customer experience
- Process enquiries, quotations and orders including those for other accounts as required by the Account Supervisor or Customer Support Manager to ensure that the team is collectively answering customer requests in a timely manner
- Promote the culture of customer focus by initiating communication with key stakeholders within the site to increase their awareness of the customers’ needs and expectations
6
Experience For Customer Account Coordinator Resume
- Support the Customer Account Supervisor in achieving internal sales KPIs and metrics – increase quotation to order conversion rates, identify reasons for non-conversion (communicate these to internal stakeholders) and make recommendations for improvement to secure future conversions
- Support effective communications within all areas of manufacturing and supply chain ensuring that relevant information is supplied or received promptly as part of the quotation, order receipt or order execution phase of the process
- Creating and managing reports and tracking of customer programs (Ex: Inventory Analysis of a sku and/or product line)
- Executing/coordinate Sample Department Shipments as requested
- Facilitating New Supplier set up (new, reactivation)
7
Experience For Senior Customer Account Coordinator Resume
- Support the Customer Account Supervisor or other key stakeholders during on-site visits as and when required
- Oversee/manage any commercial changes to a quotation or order and communication of the same to the customer/ internal departments where necessary
- Ensure all quotations and orders for the team’s customer accounts are handled by the team in accordance with customer and compliance requirements
- Promote ISE organisation and values
- US Citzienship or Permanent Residency
- Under moderate supervision, create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required
- Under moderate supervision, ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov’t Receiving Reports(DD- 250s) are processed in accordance with customer and regulatory requirements
- With moderate supervision, work with Finance to process customer invoices, return orders and credit & debit memo requests
- Under moderate supervision, create basic quotes in SAP and/or Bidmaster (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs)
8
Experience For Customer Account Coordinator, Asia Resume
- Under moderate supervision, work with Master Scheduling, Inventory and Shipping to create and facilitate deliveries ensuring customer requirements are met while minimizing finished goods
- Has substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instruction on newly introduced assignments
- Under moderate supervision, create/edit sales orders accurately and efficiently in SAP, create and send order acknowledgements to customer when required
- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (vis Nextlinx database application)
- Coordination of pricing updates and renewals of contracts and deviations (Ex: Zilliant, P2P, Customer specific)
- Coordination of system set up’s (Salesforce.com, eCommerce, etc.)
- Assist in new customer and or business set up
- Assist invoice discrepancies as needed
- Initiates process for credits and returns
9
Experience For Customer Account Coordinator Resume
- 3rd Party Warehouse, consignment, Vendor Management Inventory program admin support
- Reports (Ex: back order reports, invoice exception, orders)
- Inventory Issues Resolution as it pertains to Print D&E Inventory (Ex: Customer Dedicated Inventory)
- Customer contact as needed
- Print industry knowledge is required
- Work on multiple projects simultaneously, work under pressure, and adapt to sudden changes in the work environment
- Develop proficiency with company computer system is essential: VOS/SFD, MAX, DataPoint, SmartSheet, Zilliant, Uniscore, Unibuy and Salesforce.com
- Review and analyze customer supplied data. Create and alter Macros in Microsoft Excel
10
Experience For Senior Customer Account Coordinator Resume
- Interpret and manipulate data for output and use in production. Creation of Print Guides for pre-press and detailed documents that facilitate post-press manufacturing requirements
- Estimate weights for each unique distribution within a job
- Prepare Address Lists with Distro Numbers, Box Sizes, and Box Weights
- Create upload documents for Fulfillment Software
- Troubleshoot and proactively solve for successful outcomes while jobs are in progress
- Serve as a liaison to various operational areas including but not limited to Scheduling, Purchasing, Prepress, Press, Finishing, Kit Packing, Fulfillment and Distribution
- A self-starter requiring little day-to-day direction
List of Typical Skills For a Customer Account Coordinator Resume
1
Skills For Senior Customer Account Coordinator Resume
- Make decisions based on general knowledge of the job, customer satisfaction, prior experience, production schedules and company policies
- HS diploma or equivalent and 1 to 3 years of experience in large format printing, distribution, corrugate, and/or finishing
- Previous experience in a customer facing position
- Experience working with Quantum
- 1-2+ years of experience in a customer service or account coordinator position
- Experience with MS Excel who knows how to create spreadsheets
2
Skills For Customer Account Coordinator, Asia Resume
- Experience of site culture change/continuous improvement
- Customer Service or related experience
- Experience with Microsoft Office, Excel, and Work is required
- Build strong relationships with customers and internal partners
- Experience with the agriculture industry
- Customer experience
3
Skills For Customer Account Coordinator Resume
- Demonstrated mastery of proper telephone etiquette
- SAP (order-to-cash) and Excel experience required
- Under limited supervision, validate customer PO against basic / standard contractual terms
- Completing outstanding orders/ inventory balances during month end closing
- Processing of customer orders, including coordination with vendors, sales, other CAC’s, billing representatives, warehouses and shippers
4
Skills For Senior Customer Account Coordinator Resume
- Utilizing SAP systems from order creation to invoicing. (APO, Demand Planning)
- Investigating, analyzing and resolving problems
- Preparing and issuing of status reports for both internal and external use and attending conference calls, where required
- Identifying and implementing process improvements and supporting the growth of the Business
- Working knowledge of Manufacturing and Sales environment
- Working knowledge of oil and gas products including pressure control equipment
- Resolving escalated or difficult issues regarding customer complaints and other matters
- Providing proactive communication with customers via telephone, email, and a SMS Texting Solution
- Managing customer orders from order placement, receipt of product, invoicing, and account settlement
5
Skills For Customer Account Coordinator, Asia Resume
- Understanding of purchase order, billing and invoice processes
- Monitoring and reporting on the status of customer orders,
- Supporting the wider GE / Dowty commercial team including Contract Margin Reviews,
- Working knowledge of MRP/ ERP systems
- Working closely with other departments, such as sales and production, to resolve issues on client service
- Providing proactive communication with customers and clients via telephone, email, or regular mail
6
Skills For Customer Account Coordinator Resume
- Working closely with other departments, such as sales and production, to resolve internal complications that impact our customers
- Executing sales orders via railcar, tank-truck, barge, and pipeline movements
- Executing sales orders via railcar, tank truck, barge, and pipeline movements
- Providing quotations for Dowty Propellers repairs,
- Coordinating the release and shipment of customer orders,
- Communicating order status to the customer and business,
- Supporting the GE collections team
7
Skills For Senior Customer Account Coordinator Resume
- Producing routine reports against KPI’s
- Coordinating with the Supply Chain matrix,
- Processing customer invoices,
- Processing mill claims
- Reporting – initiate customer reports, analyze internal reports
- Execute day-to-day transportation needs, including scheduling, tracking and tracing shipments, and communicating status updates with the broader team
- Calculate efficient and appropriate packing and shipping requirements, determining best way to ship products safely
8
Skills For Customer Account Coordinator, Asia Resume
- Managing incoming calls
- Maintain daily reporting schedule utilizing internal systems
- Logistical processing of customer orders, including coordination with sales, production, warehouses and transportation
- Single point contact for assigned group of accounts, responsible for overseeing all aspects of order management from order entry through invoicing customers
- Coordinate with scheduling and planning to meet customer’s requests
- Liaise with plant, storage terminals, tolling partners, rail and trucking companies to coordinate deliveries
9
Skills For Customer Account Coordinator Resume
- Back up support to Customer Account Specialists as needed (Ex: order entry, merchandising, quoting, credits & returns)
- Does in-depth merchandising and order placement supporting the direct order entry and follow up on those orders
- Friendly, upbeat, positive attitude and willing to help
- Contribute to providing a safe work environment
- Develop and issue product pricing information and customer quotations with a delegation of authority (DOA) up to $1MM (30%)
- Manage orders from order placement, receipt of product, invoicing and account settlement (15%)
- Manage inventory through order delivery date requests to assure product is turning and monitor and expedite shipments as needed (5%)
- Process incoming orders
10
Skills For Senior Customer Account Coordinator Resume
- Ongoing communication with customers
- Monitor switchboard for incoming calls
- Process incoming orders
- Knowledge and understanding of international trade and compliance
- Proficiency in the use of MS packages including excel
- High-level of business decision-making abilities
List of Typical Responsibilities For a Customer Account Coordinator Resume
1
Responsibilities For Senior Customer Account Coordinator Resume
- Fice/customer service experience
- AS 400/SAP experience
- Proficient in Microsoft Office Tools (Outlook, Word, Excel, Access) and office equipment
- Has the ability to work both independently and collaboratively. Able to thrive in a team environment
- Position is hourly, hours are M-F 8am-5pm with overtime as required
- Provide resolution for non-technical customer inquiries
- Provide customer with reports upon request and in support of performance review process
- Communicate with and provide basic technical and administrative backup support to the on site team
- Channel product sales inquiries to the appropriate sales/service leader
2
Responsibilities For Customer Account Coordinator, Asia Resume
- Schedule corrective & Preventative Maintenance Visits (PM’s)
- Obtain required documentation and approval prior to creation of Purchase Requisitions following for service requests to be completed by non-PerkinElmer suppliers
- Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release
- Proficiency in Microsoft Office; SAP experience desirable
- After PO’s have been issued, ensure service delivery dates are correct and revise as necessary, per follow-up with suppliers and customers
- Bias for action and high level of commitment to customer
3
Responsibilities For Customer Account Coordinator Resume
- Language: English and Turkish
- Order to Remittance responsibilities include
- Timely responses to customer enquiries and communications,
- Represent Dowty Propellers products and services to the customer
- Report to the commercial team customer requirements, issues, complaints and opportunities to improve in relationships or business development,
- Communicates with customer to understand needs and concerns
4
Responsibilities For Senior Customer Account Coordinator Resume
- Knowledge of Pharma/Clinical environment is an asset
- Knowledge of logistical flows/supply chain in general
- Knowledge of MS Office - SAP
- Proficiency in Microsoft Office Suite, particularly in Excel
- Proficient in Microsoft Office Suite / emphasis on Excel & Word
5
Responsibilities For Customer Account Coordinator, Asia Resume
- GCSE (or equivalent) pass in Maths and English
- Higher level of education in relevant business or technical subject
- Proficiency in Microsoft Office Suite (Excel, Word, PPT)
- Logistical processing of customer orders, including coordination with vendors, sales, customer service representatives, billing representatives, warehouses and shippers
- Work in a fast paced office environment
- Identify issues, utilize resources to determine the best course of action, and implement solutions
6
Responsibilities For Customer Account Coordinator Resume
- Partner with Account Managers to understand customer processes and identify areas for improvement
- Respond to customer inquiries and provide updates in a timely manner
- Generate and maintain up-to-date and accurate customer records and shipment documentation
- Fluent written and spoken French and German. Additional European languages would be beneficial
- Receive and process custsomer complaints
7
Responsibilities For Senior Customer Account Coordinator Resume
- Schedule delivery of orders with transportation companies
- Receive and process custsomer complaints
- Process incoming orders via phone or electronic transmission. Use AS400 and Microsoft outlook, and Electronic Data Interchange to receive and enter customer orders
- Resolve or escalate concerns regarding customer complaints. Continiously update customers as needed on order status, shorts, and complaint resolution or progress
- Continuously communicate with Plant Operations to assess production status as it related to customer orders. Adjust orders as needed based on plant perform ance. Work with Sales Consultants to address customer concerns, order projects, and new customer setup
8
Responsibilities For Customer Account Coordinator, Asia Resume
- Work directly with Cargill Transportation and Logistics to schedule and edit customer deliveries. Monitor dedicated carrier fill rate and control less than load costs
- Receive inbound calls and orders from multiple locations/customers as needed to support your team
- Schedule delivery of orders with transportation companies
- Receive and process customer complaints
- Contact assigned customers to solicit sales, respond to inquiries/lead time requests, and advise as to product availability. (10%)
9
Responsibilities For Customer Account Coordinator Resume
- Utilize applicable SAP system elements (10%)
- Daily communication with territory sales manager to identify key accounts and projects to follow up on to generate business with in territory pricing guidelines (5%)
- Reconcile and insure accuracy of customer purchase orders against quotes. Advise appropriate parties (Customers, Pipe Plants, Sales, etc.) of exceptions/deviations. (5%)
- Liaise with plant, 3rd party vendors and transportation partners to coordinate deliveries (5%)
- Investigate, analyze and resolve problems (5%)
- Provide coverage for team members (5%)
10
Responsibilities For Senior Customer Account Coordinator Resume
- Travel required (less than 10%)
- Knowledge of the feed business
- Knowledge of the business, NIS and SAP
- Available to work extended hours and provide backup for other departments
- Comfortable to work in high volume and very paste environment
- Multitask.
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