Customer Associate Resume Sample
Lillian Grady
483 Tromp Fort,
New York,
NY
+1 (555) 613 0497
Work Experience
Customer Success Associate
08/2015
-
PRESENT
New York, NY
- Provide ‘new starter’ system training, and provide system training through 10 Minute Tech, individual sessions and workshops
- Customer Success Obsessed
- Strong verbal and written communication, organizational and time management skills
- Proven customer service experience required
- Self-Motivated and able to work on own initiative essential
- Able to manage competing demands, prioritize work and keep stakeholders informed throughout
- Expertise in MS Windows 7 & 8, OSX, iOS, MS Office 2007/2013/365
Associate Customer Success Manager
05/2009
-
06/2015
Detroit, MI
- Advanced knowledge of Macintosh (Mac OSX and OSX server), OS installation, OS X configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and deploying virtual desktops
- Knowledge and understanding of Open Directory and Active Directory
- Working knowledge of mobile devices (IPad and IPhone)
- Working as part of a team and on an individual basis, to meet operational targets set by management
- Proven capability of troubleshooting and problem solving in a technical environment
- Strong Video Conference and presentation support skills, preferably Vidyo and Lync
- Detail oriented with good analytical and problem solving skills
- Prioritize and successfully drive multiple tasks appropriately
- Proficient in MS Office and technical ability to quickly learn new applications
Customer Associate
07/2006
-
11/2008
Detroit, MI
- Collaborate with internal and external fulfillment partner stakeholders
- High sense of ownership, urgency and attention to detail
- Strong written and verbal communication skills to internal and cross-functional teams
- Perform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations
- Successful completion of training program
- Proven capability with MS Office Applications – Strong Excel Background and usage
- Occasional out of town travel for trainings and coverage
- Effectively solve customer inquiries via email, phone, and Twitter using a CRM tool, and internal tools
- Utilize your deep knowledge of the product and industry in order to serve our customers
Education
Strayer University - Rockville Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong oral and written communication skills, as well as excellent interpersonal skills
- Excellent communication, interpersonal skills, and eloquent writing skills
- Demonstrating strong prioritization skills to move efficiently between job tasks to ensure deadlines and workloads are met Records Management
- Professional experience utilizing strong customer service skills
- Strong decision making skills and analytical thinking with the ability to make basic underwriting decisions and use proper judgment with some guidance
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrated coaching skills. Ability to mitigate, plan and act on identified product, procedural and behavioral opportunities
How to write Customer Associate Resume
Customer Associate role is responsible for interpersonal, customer, microsoft, business, computer, application, analytical, publishing, organizational, software.
To write great resume for customer associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Associate Resume
The section contact information is important in your customer associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Associate Resume
The section work experience is an essential part of your customer associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Associate resume experience can include:
- Strong organizational skills with ability to multi-task and finish short-term projects and to manage ongoing long-term strategies
- Strong problem solving skills and able to work in a fast paced environment
- Excellent listening skills and use of discovery questions
- Strong virtual presentation skills to deliver 1:many webinars, as well as provide recommendations 1:1 to customers
- Gains understanding of how merchant skills impact business and the customer experience
- Using the process provided and problem solving skills to ensure yearend activities are completed
Education on a Customer Associate Resume
Make sure to make education a priority on your customer associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Associate Resume
When listing skills on your customer associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer associate skills:
- Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they arise
- Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Excellent organizational, analytical, negotiation, and influence skills; strong attention to detail
- Utilizes effective probing and listening skills to generate lead and cross-selling opportunities
- Acts as empowered team member, exercising decision making skills to enhance each customer’s experience
- Strong organizational skills and an ability to multitask without getting frazzled
List of Typical Experience For a Customer Associate Resume
1
Experience For Customer Success Associate Resume
- Drives revenue growth by using selling and customer service skills, including completing sales through ringing of sales through the point of sale system
- Two - five years of experience in service industry with experience managing service operations and / or service scheduling
- Strong experience utilizing MS Office Suite (Word, Excel)
- Experience in working as strong contributor in a team-based environment
- Up to 2 years’ working experience with proven ability in a customer service role
- Effectively handle inquiries and escalations from Support Contractors
2
Experience For Associate Customer Success Manager Resume
- Strong knowledge of Social Media - Professional experience would be valuable
- Thrives in a fast paced environment and works proactively to learn and optimize skills to succeed
- Skills / Job Requirements
- Experience in identifying and prioritizing Customer and internal issues with the Value Based Care solutions
- Effectively respond to incoming phone inquiries and conduct follow up calls
- Presentation skills including online and in person
- Build authentic business relationships and effectively deal with relational challenges as they arise
- Assist client onboarding, new-client implementations and training to endure client experience is seamless and consistent
- Experience using customer support trouble ticketing system
3
Experience For Customer Operations Associate Resume
- Experience of 3-5 years in business (customer-facing role, training internal people, technical person that wants to break the chain to their desk)
- Previous experience in complaints handling/dealing with escalated issues
- Experience demonstrating a commitment to providing superior customer service
- Experience managing a portfolio of customers or interacting with a volume of customer’s needs in a customer service capacity
- Proven sense of urgency in competing daily tasks and meeting deliverables
- Experience designing and managing market research, both qualitative and quantitative, required
- Experience in an enterprise level customer-facing role
4
Experience For Anthropologie Customer Associate Resume
- Experience using Salesforce.com, Microsoft Word, Excel and PowerPoint
- Provide input on roadmap priorities, representing the voice of the customer
- Have the ability to build and maintain effective internal and external relationships even when faced with challenging client relationships
- Experience speaking on technical topics
- Passionate about our customers and delivering a great customer experience
- Experience in writing, documentation of processes/policies
5
Experience For Bhldn Customer Associate Resume
- Experience working in a customer service or customer focused environment required
- Good understanding of Customer Support process and infrastructure
- Commitment to building a world-class, enterprise-class global customer experience together
- Experience project managing HCM, payroll or financial implementations for larger, more complex organisations
- Experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications
- Excellent problem solving – Customer complaints
- Logistics experience in a high volume manufacturing plant
- Experience in account management, customer success, training and/or sales
6
Experience For Customer Loyalty Associate Resume
- Experience analyzing data, trends and client information to identify product or service growth
- Experience in working in virtual teams is an advantage
- BPO experience and at least 6 months in handling a technical or a telco account
- Champion customers’ business needs through ShopperTrak’s business processes in the most efficient and effective means
- Partner with the RM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- Organizes inventory and product, as well as operates power industrial equipment
7
Experience For Preferred Customer Associate Resume
- Experience in account management, customer service, customer success, training and/or sales
- Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
- Proven ability to develop relationships quickly
- Relevant experience in Professional Services, Sales, Customer Support, or Account Management
- Proven ability to influence both customers and internal stakeholders
- Contribute in CI process to demonstrate results to the business
- Proven record of establishing and building successful C-level relationships
- Experience in complaints handling or similar
8
Experience For Customer Success, Associate Technical Anaylst Resume
- Experience in customer service/relationship building
- 5 – 8 Years of Professional Experience
- At least 2 – 3 Years of Specific Experience in Account Management or a Customer Service Capacity
- Experience in account management, customer success, training and/or sales
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Direct and verifiable enterprise-level customer success experience
9
Experience For Customer Assistance Associate Resume
- Partner with the native CSM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- SaaS, Customer Success or Account Management experience
- Performing in a high volume processing center, responding to agent inquiries, risk eligibility, as well as underwriting policies and procedures
- Processing print fulfillment of correspondence for returned checks. Mail Operations Incoming
- Mitigating any risks and working with our support teams on timely resolutions
- Obtaining and analyzing information to ensure quality and accuracy of decisions
- Working list of identified at-risk accounts
10
Experience For Associate Director, Customer Insights Resume
- Working with assigned accounts to help to deploy the New Relic platform
- Conducting Kick Off and QBR Customer Presentation as well as Best Practices sessions
- Working with tools such as Saleforce.com for documentation
- Evaluating individual new business, renewal and policy changes across all lines of insurance
- Networking opportunities through diversity & business resources groups
- Greeting customers as they arrive
- Assisting customers with Ipad order placements
- Understanding customers, their needs and helps them on their journey
List of Typical Skills For a Customer Associate Resume
1
Skills For Customer Success Associate Resume
- Effective communication skills- both verbal and written
- Excellent verbal and written communication skills and technical aptitude
- Confident and credible on the phone and email with strong sales skills
- Creative problem solving skills that drive results
- Develop highly-desired customer-facing skills through regular contact via both onsite and remote meetings
- Strong planning and organizational experience
- Computer skills (Familiarity with Microsoft Office Tools)
- Business level English written and verbal communication skills (equivalent to TOEIC score 850 and above)
- Experiences of outbound call or sales experiences is better
2
Skills For Associate Customer Success Manager Resume
- The ability to effectively influence and communicate cross-functionally
- CRM (Salesforce and Microsoft Dynamics) experience is a strong advantage
- A passion for startups and for simplifying the buying and selling experience
- Experience with developing and delivering onsite training and webinars
- Good understanding with the implemented processes within the team, specifically in escalating transactions to the correct operations team to ensure efficiency
- Experience building and scaling customer support operations, particularly in a fast-paced startup or tech environment is preferable
- Demonstrates passion in what they do, always seeking to improve
- Strong partnership, working as a tightly knit team to help each other succeed through collaboration and trust
3
Skills For Customer Operations Associate Resume
- Demonstrate a proactive approach to developing a clientele- both personally and for the store team
- Develop strong understanding of all MicroStrategy products
- A knack for building strong customer relationships
- Experience with Recruiting or Talent Management
- Experience working with senior and executive level customer contacts
- Experience making high-impact decisions in fast-paced environment
- Experience utilizing computer programs and Microsoft Office Products
- Experience in an Account Management, Customer Success and/or Training role
- Experience in marketing or relationship management role
4
Skills For Anthropologie Customer Associate Resume
- SaaS Customer Success/Account Management experience
- Strong sense of empathy for customers and passion for revenue growth
- Recent retail or customer service experience required
- Strong work ethic & positive attitude
- Supports store processes, priorities and service strategies to impact results
- Demonstrates extraordinary service in each zone
- Gain experience in application security through collaboration with industry experts and direct interaction with our customers at all levels
5
Skills For Bhldn Customer Associate Resume
- Work independently as well as part of an extended, cross-functional team through resolution of high-priority, time-sensitive issues
- Create, at all times, a customer experience that upholds the BHLDN standards
- Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
- Customise the support experience to the needs of individual customers
- Ablility to customise the support experience to the needs of individual customers
- Demonstrated ability and desire to work and excel in fast-paced environment
6
Skills For Customer Loyalty Associate Resume
- Well-organized, with a high attention to detail and ability to prioritize
- Work experience in customer support for Japanese customers
- Collect and review data from multiple channels and departments to understand customer experience drivers
- Prepare presentations that deliver insights into customer experience drivers and pain points
- Validate issues with solution teams to identify top issues for improvement
- Monitor action plans, track progress and results, and validate the resolution of the issues
7
Skills For Preferred Customer Associate Resume
- Collaborate with other associates and managers to provide the best Customer Experience
- Maintaining and developing long term client relationships as well as identifying, generating and winning new business
- Overseeing the initial launch and owning the ongoing adoption and renewal of Hootsuite Enterprise and other products across multiple organizations
- Qualifying new leads and nurturing opportunities with the goal of evolving into a sale
- Interfacing with other internal departments (Sales, Marketing, Business Units, Pricing, Technical Support) to help close leads
- Preparing and scanning of incoming mail
- Consulting with and educating customers to achieve beneficial outcomes for their retirement savings
8
Skills For Customer Success, Associate Technical Anaylst Resume
- Developing clear communication and guiding customers on their social journey as a trusted advisor
- Understanding of understanding of enterprise solutions
- Collaborating with others to identify opportunities for continuous process improvements
- Researching organizations and individuals online
- Contacting potential clients via email/phone to establish rapport and inform them about our company and its products
- Updating opportunities in our Customer Relationship Management (CRM) tool
9
Skills For Customer Assistance Associate Resume
- Willing to work daily overtime as needed
- Understanding of Internet and web applications with a desire learn new technologies
- Indexing of fax and scanned documents
- Optimization of the application, subscription or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell
- Track and enter data into systems of record; reporting, managing system configuration, and updating customer information
- Supports complaint database upgrades and conversions by providing input and performing system testing, etc
- Maintain plant material in designated zone (watering, pinching, pest control)
10
Skills For Associate Director, Customer Insights Resume
- Collaborates with SM and VM to assess merchandising and outfitting
- Work for a leading company in a fast-growing industry
- Zeal for exceeding client expectations by delivering exceptional service
- Works closely with product services while they are performing product evaluation, final analysis, reporting of such analysis
- Capable of speaking/writing foreign language(s) welcome, though not essential
List of Typical Responsibilities For a Customer Associate Resume
1
Responsibilities For Customer Success Associate Resume
- Excellent communication (verbal and written) and primary market research management skills
- Strong verbal and written communication skills and technical aptitude
- Strong analytical skills combined with attention to detail
- Possess strong change management skills
- Excellent communication and interpersonal skills, with the ability to navigate and mediate conflict
- Superior customer facing skills and ability to establish executive level relationships
- Effectively solve customer inquiries via email, phone, Twitter and chat
- Flexibility, attention to detail, exceptional organizational skills and creativity are also required
2
Responsibilities For Associate Customer Success Manager Resume
- Previous relevant experience, or equivalent combination of experience and education
- Skilled in coordinating and communicating timely resolutions across organizational boundaries
- Partner with sales, marketing product and engineering teams to identify, prioritize, and action opportunities to further improve the platform
- Experience in working with or for a staffing or recruitment organization
- Experience in organizing and maintaining cloud-based document controls
- Develop and deliver strategic training courses to demonstrate product functionality and applicability
3
Responsibilities For Customer Operations Associate Resume
- Prioritize work in a complex multi-tasking environment
- Relevant work experience in Customer Service/Shipping Resolution
- Experience project managing HCM, payroll or financial implementations for larger, more complex organizations
- Experience in a related industry
- Preference given to candidates with education industry knowledge or experience
4
Responsibilities For Anthropologie Customer Associate Resume
- Excellent web-cam etiquette and personality
- Customer Service experience / background
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Establish, develop and maintain strong relationships with Customer representatives
- Leverage past Customer experiences to facilitate future process improvement
5
Responsibilities For Bhldn Customer Associate Resume
- Excellent interpersonal communication, both over the phone and face-to-face
- Have strong work ethic and ability to multi-task in a fast paced environment
- Up to 2 years’ working experience including internships
- Regular one to one’s with peers/team managers to discuss priority accounts
- Analyseusage data to determine priority accounts and reduce risk of churn
- Experience with the management of budgets and agencies/vendors
6
Responsibilities For Customer Loyalty Associate Resume
- Expert knowledge of and experience with primary market research tools and techniques
- Previous experience as an Escalation Officer and/ or Phone Supervisor
- Service and relationship experience with athena clients
- BS/BA in business or healthcare, or equivalent combination of education and experience
- Experience with SQL and /or SAS
- Process Improvement and VoC experience
- Build strong team alignment and communication
- Possess strong process and financial acumen
7
Responsibilities For Preferred Customer Associate Resume
- Multi-task and shift focus and priorities in a fast paced environment
- Employ strong business acumen to understand MicroStrategy business usage, customers’ business goals and challenges
- Driving key Services initiatives including expanding use of Office Hours, Training and Enablement, DAAS, Benchmarking, WUM
- Processing administration packs for DC members and IFA’s providing information regarding pension plans
- Reviewing key events in the customer lifecycle and providing pro-active activities to support the CSM team
- Supporting reference requests and case study planning
- Analysing customer usage data and devising a plan to address low usage
- Bring a positive "yes" mentality to the workplace
- Building business / value cases for key activities (e.g Tiers of Service)
8
Responsibilities For Customer Success, Associate Technical Anaylst Resume
- Supporting CSM’s with activities to mitigate downgrade risk (SKU’s purchased and not deployed)
- Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products
- Maximizing customer’s adoption and increasing demand for Autodesk solutions leading to a more strategic partnership and increased annual spend
- Driving tangible business benefits for the customer by optimizing the value of their strategic investment in Autodesk applications and services
- Supporting Exec Survey and NSC Survey programs
- Developing trusted advisor relationships with key business and technical leaders
- Success Plan by providing user-focused training, onboarding, and engagement
- Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practice usage of the Learning Center
- Maintains merchandising standards within assigned departments, such as Replenishment and Housekeeping, including ad set up and take down
9
Responsibilities For Customer Assistance Associate Resume
- Be accountable for leading elements of the customer facing service model
- Basic understanding of APM/Digital Intelligence space, client management and basic understanding of technologies
- We’re building software that is revolutionizing an industry
- Health & welfare benefits; including flexible spending accounts
- Assists in planning and developing content for NGL product Professional Development websites
- Research the product, data integrity, potential product issues, reporting needs and consulting services
10
Responsibilities For Associate Director, Customer Insights Resume
- Proficient in reviewing and interpreting complex MSAs, SOWs and amendments
- Help gathering and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team
- Recognize up-sell possibilities to new products by understanding the customers’ needs and following through with internal partners to take action
- Leverage best practices and serve as a subject matter expert in assisting clients with defining their go-to-market digital strategy
- Learn our industry through our ongoing and comprehensive training program
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and the product
- Supports others when they need help ringing and packaging a sale. Steps in as a partner to make the process quicker and more convenient for the customer
- Own the ultimate success of Universe’s clients, including customer onboarding, success, and retention
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