Customer Experience Associate Resume Sample
Rusty Keebler
715 Considine Lake,
Boston,
MA
+1 (555) 387 9756
Work Experience
Customer Experience Associate
09/2015
-
PRESENT
San Francisco, CA
- Exceptional listening skills and the ability to both record feedback with accuracy and detail and to apply judgment to create summaries and make recommendations
- Manage multiple projects simultaneously, meet deadlines, and deal with ambiguity
- Build productive relationships with partners and clients
- Strong computer skills desired, with comfort working in MS Office and database applications
- Provide a friendly and positive customer experience across multiple platforms including phone, email, and face-to-face
- Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
- Complete all training (i.e. on processes, tools and on functional subject of support)
- Take direction and complete simple technical tasks
- Perseverance: Perseverance is a requirement for innovation and comes with a commitment to flex outside of role parameters to do the work needed to move forward
Proactive Outreach Customer Experience Associate
03/2012
-
03/2015
Dallas, TX
- Ownership Mentality: Thinking like an owner means being reliable in completing tasks while understanding the big picture. Thinking like an owner also means being comfortable with ambiguity, while working toward clear outcomes
- Effective Communicator: Quick growth for a startup is fueled by effective communication. The ability to get accurate information to the right people in a manner that is easy to digest and timely is very important
- Define and implement routine reports (weekly / monthly) of KPI’s
- Analyse business processes and advocate on behalf of the Customer to ensure a consistent and valuable experience for each customer across the products’desktop, mobile web, and apps
- Experience in Business Process Modelling/Mapping, Business Analysis, Customer Experience, Project Management or Customer Service field preferably in a Media or technology business
- An ability to build strong, delivery focussed relationships with all levels of stakeholder
- Strong verbal communications skills in order to present work to a group, explain the thinking behind those ideas, field questions and accept feedback from others
- Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
Universal Customer Experience Associate
05/2008
-
02/2012
Detroit, MI
- Keen ability to work independently and in a team
- Strong ownership mindset and resolve to follow-through
- Dedicates 100% of time to delivering the “Cinderella experience” via Rent the Runway’s channels for communication (phone, email and live chat)
- Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
- Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
- Focus on SMB customer satisfaction by driving the right product adoption for the right customer
- Consultative selling and customer empathy mind-set
Education
Trinity University
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong computer skills, including Microsoft Office applications such as Word, Excel, PowerPoint and computer programs such as Outlook Scheduler
- Highly curious with a strong desire to learn and excel at new skills
- Experience with interfacing at “C-suite” level and demonstrates a proficient understanding of Lyft’s customer base and business challenges
- Prior experience in working with analytics or billing would be beneficial
- Good critical thinking and conflict resolution skills -- ability to deal with pressure & stressful situations
- Prior work experience in marketing, technology or customer service
- Prior work experience in marketing or technology
How to write Customer Experience Associate Resume
Customer Experience Associate role is responsible for training, database, interpersonal, credit, retail, finance, security, reporting, design, research.
To write great resume for customer experience associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Experience Associate Resume
The section contact information is important in your customer experience associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Experience Associate Resume
The section work experience is an essential part of your customer experience associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer experience associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer experience associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Experience Associate resume experience can include:
- Good time management skills with the ability to follow up on tasks
- Strong interpersonal skills and the ability to build professional relationships naturally
- Professional and positive demeanor with excellent interpersonal and phone skills/presence
- Interact effectively with internal and external partners and customers
- Communicate effectively with customers via phone
- Top quality communications skills, both written and verbal
Education on a Customer Experience Associate Resume
Make sure to make education a priority on your customer experience associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer experience associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Experience Associate Resume
When listing skills on your customer experience associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer experience associate skills:
- Excellent communication skills: verbal, written, listening skill
- Outstanding written and verbal communication skills with a strong level of emotional intelligence and business acumen
- Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
- Strong written / verbal communication, interpersonal and organizational skills
- Active listening skills in handling all customer interactions
List of Typical Experience For a Customer Experience Associate Resume
1
Experience For Proactive Outreach Customer Experience Associate Resume
- Save any subscribers wishing to cancel by handling customer objections positively, demonstrating a customer centric approach and personal resilience
- Handle the customer’s complaint/bad comment regarding the Lazada's products and services professionally
- Assist the Manager in achieving team performance based on KPI
- Manage store inventory by working with management and the warehouse team
- Provide all customers with a welcoming environment
- Represent the Brand with high standards of dress and grooming
2
Experience For Customer Experience Associate / Teller Resume
- Contribute to the stores success by delivering an exceptional level of customer service
- Maintain detailed sales product knowledge, including competitive information
- Serve as the face of the organization when interacting with the consumer via social media, email, and phone
- Maximize store sales at all opportunities and provide a friendly and welcoming environment
- Exhibit pride through positive demeanor, body language, personal presentation, dress standards and grooming
- Provide internal support to teams and partners during late night hours
- Work with Bloom’s service, remote monitoring, product support, operations and sales teams to address and resolve customer questions and issues
- Take and respond to daily incoming calls and emails from customers; create cases and update progress in CRM
- Compile custom reports regarding system performance and maintenance
3
Experience For Universal Customer Experience Associate Resume
- Make presentations to customers that provide assurance that Bloom Energy is delivering on promises; both in terms of energy output and financial savings
- Proficient with using excel to analyze large amounts of data
- Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
- Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
- Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
- Save customers that are looking to end their relationship
4
Experience For SMB Customer Experience Associate With Fluent German Resume
- Learn fast in a non-traditional training environment
- Actively listening to help customers find products and services that they need
- Identify trends and solve problems facing multiple LCS clients
- Perform an outbound call on NPS Survey feedback
- Handle escalation request from team member professionally
- Initiated at least one process improvement throughout a year
- Perform ad-hoc duty as and when required by superior
- Analytical & convenience to work with large of data
5
Experience For Customer Experience Associate, Biingual Resume
- Able to speak local dialects is an added advantage
- Additional advantage Pivot & Microsoft excel, Usabilla Knowledge
- Free membership to our fitness facility, open 7 days a week
- Work with staff to keep the wait time to an acceptable level by educating customers on self-service options, working with store manager to quickly resolve escalated situations, and by answering general billing or service questions
- Help store exceed customer expectations
- Work in a fast paced, high-volume environment
- Evaluate customers' potential product needs and make appropriate recommendations
- Maintain high standards of product presentation
6
Experience For Social Media Customer Experience Associate Resume
- Mitigate risk for the company for Product Quality complaints
- Willingness and ability to work varied hours
- Process customer order and requests
- Work hours between hours of 7am-8pm, along with weekends
- Be a problem solvers
- Achieving sales by ensuring stock is processed in an efficient manner by following company procedures and replenishing product on the shop floor, paying attention to volume lines, size ratios and merchandising standards
- Accurately enters all information into register, receives payments, issues change and credits, processes credit cards and obtains customer's email addresses for marketing purposes
- Tactile support of the site visit process at endoscopy global headquarters in San Jose
- Coordination of the entire customer experience, inclusive digital platform usage to interface with sales, pre-communication to customers, on-site elements, and post-communication
7
Experience For Customer Experience Associate, Bilingual Resume
- Facilitates communication between multiple cross-functional Team Leads that touch the customer experience
- Coordinates with cross-functional groups to maintain excellence within the customer experience center, and follows necessary process and procedures
- Works with marketing communications and digital teams to identify areas of opportunity to maximum customer loyalty and leverage programs around expanding the Stryker brand
- Organizes the scheduling and coordinating of all site visit logistics, included but not limited to transportation, hotel accommodations, onsite content/signage, leadership and presenter scheduling, etc
- Serves as the liaison with IT as needed within the Customer Experience Center, follow all necessary procedures to log issues and requests
- Works with digital to develop a dashboard that creates visibility across all touch-points and sales with identified top level customers
- Provide friendly, timely support to Lyft drivers and passengers via phone, email and social media
8
Experience For Branch Customer Experience Associate Resume
- Ensure customer care goals associated with response time, resolution time, and customer satisfaction are met
- Work with the installations team to ensure success of the customer turnover process
- Drive adoption of the Bloom Energy online customer portal
- Communicate with other team members to escalate issues to resolution
- Collaborate with key teams in support of customer issues and questions
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about offerings and orders
- Document known issues and solutions and ensure adequate internal communication of problem resolutions; explain customer feedback to management
9
Experience For Customer Experience Associate Garmin Store Resume
- Primarily take inbound calls from guests requesting to cancel their promotional marketing vacation. Provide front to back service, including (but not limited to) overcoming objections/refund requests, resolving sales alerts, making reservations, pitching revenue, answering questions, and providing written materials
- Maintains all product knowledge, including (but not limited to) destinations, marketing channels, policy and procedure, qualifications, promotional offers,
- Deliver prompt and professional solutions for customer inquiries via phone, email and online chat/text
- Interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer’s understanding of information and implementing a prompt solution
- Records customer inquiries by documenting the issue and response in customers’ accounts. Report all resolutions for internal record keeping
- RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY
- ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE
- Provide friendly, timely support to Lyft drivers and passengers via phone, email and other immediate channels
10
Experience For Customer Experience Associate Resume
- Document all support contacts in a centralized system
- A quiet and secure workspace (with a closed door), ergonomic chair, and desk
- High-speed Internet service (16 megabits download and 1 megabit upload) from a reliable provider
- Live within 60 mile radius of Nashville, TN
- Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
List of Typical Skills For a Customer Experience Associate Resume
1
Skills For Proactive Outreach Customer Experience Associate Resume
- Proven experience in data entry
- Demonstrate effective customer service and promote our products and services
- In customer service, distribution, marketing or related experience with exposure to Sales, Marketing, R&D, Operations and Finance
- Data analysis and reporting experience using tools like LibreOffice Calc
- Assist in managing ongoing customer experience projects to deadlines
- Capture customer feedback to share through the appropriate channels, helping to identify product requirements and prioritise development
- Train the team with/ on giving excellent service provide
- Experience working in the service industry
2
Skills For Customer Experience Associate / Teller Resume
- Demonstrate a true passion and respect for the product, acting as a brand ambassador within the store
- Work with our Customer Experience and Customer Success teams to create scalable systems to support and engage customers throughout the customer lifecycle
- Share experiences with colleagues to shape future customer conversations and campaigns
- Partner with local managers to identify areas of opportunities to enhance the customer experience
- Be accountable for deliver an exceptional customer experience
3
Skills For Universal Customer Experience Associate Resume
- Shape future customer conversations and campaigns by sharing experiences with colleagues
- A proven ability to influence performance in a fast-paced retail, hospitality or contact center environment
- Establish and maintain good relationships with team member
- Customer Service/Experience Centric personnel
- Customer-facing experience in a global customer support, operations, or business analyst role
4
Skills For SMB Customer Experience Associate With Fluent German Resume
- Strong technical aptitude and/or background in triaging technical issues
- Previous customer service experience or equivalent in a high volume luxury retail environment
- Excellent interpersonal, English communication – verbal and written
- Open to both junior or experienced professionals
- Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
- Aspirations to grow career and evolve into the Customer Experience Manager, or senior customer-facing role within Avalara
- Sales or cross-selling experience
- Experience working in a customer centric environment
5
Skills For Customer Experience Associate, Biingual Resume
- Create an exceptional, personalized service experience for Lyft users on this new line of business
- Own escalation and validation of issues and bugs for their group and work with the team to create a reactive process to drive resolution
- Ordering and restocking of all office supplies, marketing collateral, lobby items
- Committing to a team-based environment, providing assistance to colleagues participates in team meetings and supporting overall Investor Center goals as
- Achieving sales through building rapport with the customer and identifying their needs
- Welcoming and assisting all customers and potential customers who enter the branch
- Assessing customer needs in a manner that is professional and inviting
6
Skills For Social Media Customer Experience Associate Resume
- Setting appointments for Financial Consultants during high volume times
- Maintaining the professional physical appearance of the Fidelity Investment Center including lobby and lounge
- Shifting Personal Banking customers to alternative delivery channels in alignment with the self-service strategy for this customer segment.
- Taking the time to ensure each customer feels valued and satisfied during the checkout process
- Introducing educational materials and self-service technology to the customer
7
Skills For Customer Experience Associate, Bilingual Resume
- Willing to handle changes in processes efficiently, and with positive attitude
- Working with team members to offer solutions for customers
- Participating in weekly team member meetings to constantly improve the way Walgreens serves its customers
- Providing support to Large Customer Sales (LCS) clients based in EMEA through different channels - chat, email and phone
- Deliver above-and-beyond customer service by surpassing our customer's everyday expectations, finding new and interesting ways to make our customers smile
- Handle multiple customers and multiple purchases at dressing rooms by following all policies and procedures for exceptional dressing room service
8
Skills For Branch Customer Experience Associate Resume
- Actively participate in all merchandising activities including but not limited to: daily stock maintenance, product transfers, folding and floor changeovers
- De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
- Serve as an advocate for our customers by analyzing and surfacing customer health and usage data to identify trends and opportunities to improve adoption
- Be a part of fostering a community and engaging connections between the Harry’s Ventures Brand and its consumers
- Has an interest in Marketing / Advertising
- Efficiently record, classify, and follow up on all requests using web-based ticketing system
- Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
9
Skills For Customer Experience Associate Garmin Store Resume
- Solve technical issues which are facing customers to ensure the customer is getting full use of the product
- Self-manage time according to regular deadlines
- To retain customers and encourage upselling
- 1) Sound understanding of cash management products and associated technology platforms and operational procedures
- Coordinate with CX Management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
- Perform administrative tasks involving driver’s account (top-up, changes in information, etc)
- Create and deliver communication strategies and materials to customers based on engagement trends, product developments, and exciting company updates
10
Skills For Customer Experience Associate Resume
- Develop customer facing deliverables such as quarterly business reviews and the associated analysis/recommendations
- Handle customer objections and save any subscribers wishing to cancel
- BA or BS in Marketing, Economics, Computer Science or other related field
- Thrive in a fast-paced environment tackling an array of customer issues
- Assist in Developing CX Quality Standards
- Deliver above-and-beyond customer service by surpassing our customers everyday expectations
- Provide superior, friendly, engaging, and efficient customer service
- The courage to have powerful conversations and natural ability to build trusting relationships and champion change
List of Typical Responsibilities For a Customer Experience Associate Resume
1
Responsibilities For Proactive Outreach Customer Experience Associate Resume
- Master our internal management system in order to efficiently and effectively manage customer relationships
- Experience with MS Office Suite including: Excel, Word, Outlook and PowerPoint
- Excellent judgement and client manner
- Results-oriented, able to work independently and prioritize in a fast-paced environment
- Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible
- Resolve billing and contract questions through data analysis. Identify root causes of billing issues to drive improvements
2
Responsibilities For Customer Experience Associate / Teller Resume
- Proactively identify process gaps and own solutions implementation, advising leadership and business owners on solutions to close gaps
- Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
- And most importantly - working with a great team!
- Get-it-done now approach to resolving issues. The buck stops here!
- Familiarity with online advertising and social media products
- Share customer feedback and insight uncovered through your engagement calls by attending quarterly meetings of the FT Product Council
3
Responsibilities For Universal Customer Experience Associate Resume
- An ability to perform variety of customer facing functions
- Work flexible shifts including nights, weekends and holidays; and work overtime as required
- Thrive in a fast-paced environment tackling an array of customer issues via phone, email and chat
- Deliver above-and-beyond customer service by surpassing our customer's everyday expectations
- Find new and interesting ways to make our customers smile
- Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s
- Interview cancelling customers to identify root causes, improvement and win-back opportunities through cancellation process management
- Proactively review aging customer cases to drive attention and swift resolution
- Primarily office environment, working in a sedentary position with frequent use of PC and phone
4
Responsibilities For SMB Customer Experience Associate With Fluent German Resume
- Can-do, self-starting attitude
- Proficient in Word, Excel and Gmail
- Organized with proficient attention to detail
- Type well and at a fast pace
- Responsibility for helping LCS customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients LCS advertising solutions
- Able to adapt to continuously evolving LCS needs to help clients grow their business on the advertising platform
- Focus on LCS customer satisfaction by driving the right product adoption for the right customer
- Provide friendly, timely support to Lyft riders via phone, sms, chat, and email
- Troubleshoot user problems with the Lyft app and their bike or scooter
5
Responsibilities For Customer Experience Associate, Biingual Resume
- Instill customer-centric mindset across network as a representative of and connection point to our customers; be a community advocate for Lyft
- Active participant in Lyft's culture and represents a customer focused mindset
- Interest in alternative means of transportation
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
- Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
- Provide multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
- Responsible for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
- Provide product and tool support to improve the overall experience and drive higher product adoption and spend
- Experience in conflict resolution or customer critical situation management
6
Responsibilities For Social Media Customer Experience Associate Resume
- Experience in a call center or support role
- Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them
- Identify trends and solve problems facing multiple business customers
- Biased towards taking action
- Give accurate analytics to customers on request
- React quickly and efficiently to complex queries
7
Responsibilities For Customer Experience Associate, Bilingual Resume
- Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
- Provide multilingual customer support and advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
- Outgoing, self-motivated and ability to initiate conversation with customers and take pro-active approach to dealing with them; as well as communicate with tact and diplomacy and present a professional image for the branch
- Proficiency with Excel, Salesforce, Google Drive, ZenDesk, and other office tools
- Great product and great customers; help us grow the business
- The 'Best Place to Work' as voted by Entrepreneur Magazine, Crain, and Internet Week, as well as Fortune 100’s #2 Greatest Places to Work in the US
8
Responsibilities For Branch Customer Experience Associate Resume
- Employer paid life insurance and short-term disability; Free membership to OneMedical for employees and dependents
- COST OF LIVING ADJUSTMENT AFTER 90 DAYS
- Rent the Runway CX perks: Team Outings & Events, RTR Speaker Series, tons of cross-functional projects
- Comfort in high pressure situations
- Fluency in English AND full fluency in another language
9
Responsibilities For Customer Experience Associate Garmin Store Resume
- Able to deal with and solve complex queries
- Exceptional grammar and the ability to construct emails efficiently
- Fluency in English AND full fluency in the desired language
- Engage FT subscribers at all levels of seniority from a broad range of industries and sectors and inform subscribers of new products and services, demonstrating proactive behaviours
- All calls are fully informed to maximise success by conducting reader analysis in preparation
- Help colleagues and contribute to identification of product requirements and development by capturing customer feedback to share through the appropriate channels
- Hear from FT subscribers face to face about how they use, interact and engage with FT content and tools by participating in exclusive FT Customer Councils facilitated by our Customer Research team
- An organized, driven and self-motivated behaviors
10
Responsibilities For Customer Experience Associate Resume
- Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally
- Manage ongoing customer experience processes
- Coordinate cross-functional communication to achieve objectives
- Customer-focused attitude - confident, responsive, enthusiastic, pro-active, fast-paced
- Native/highly proficient English speaker
- An avid interest in and knowledge of the global fashion industry
- Enthusiastic Lyft user, bold sense of humor, and a passion for startups
- Become an expert on our products and spread the love of Harry's everywhere
- Create instant rapport with our customers
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