Customer Communications Resume Sample
Clotilde Windler
911 Ortiz Isle,
Chicago,
IL
+1 (555) 214 8095
Work Experience
Customer Communications Manager
07/2017
-
PRESENT
Detroit, MI
- Evidence of dealing with tasks that require significant attention to detail and that need to be managed on time frames
- Intermediate knowledge of database and MS Office applications
- Source data, analyse and report with a focus for addressing root cause
- Day to day management of our business critical print supplier and multi-million pound budget
- To be a key member of cross-functional project teams delivering regulatory and business change
- Driving improved customer experience through the content of customer communications and customer journey touchpoints
- Develops and manages customer hospitality programs
Customer Communications Tech
11/2012
-
05/2017
Houston, TX
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities
- Evangelize Blackboard’s LMS platforms at industry conferences and online forums as a presenter and education technology expert
- Provide industry updates to company on trends, competitive products and other factors that shape the industry and Blackboard’s LMS platforms
- Develop investor and annuity holder messaging, consistent with Marketing’s overall investment strategy
- Dedicates 100% of time to delivering the “Cinderella experience” via Rent the Runway’s channels for communication (phone, email and live chat)
- Own the product roadmap around Fareportal’s go-to-market strategies, strategic positioning, and product updates for our core communications products
Summer Intern Marketing Customer Communications
09/2007
-
09/2012
Detroit, MI
- Develops integrated communication support deliverables
- Provides measurement and analytical support
- Assists in the development of tradeshow and conference activations
- Provides on-site management and support events, sponsorships, conferences/tradeshows from set-up, activation, take-down and post-event follow-up
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
Education
St. Lawrence University
2003 - 2007
Bachelor's Degree in Communications
Professional Skills
- Able to demonstrate copy writing skills, attention to detail and proofreading skills, and creative skills in a range of mediums
- Strong communications skills: both written and verbal including excellent proof-reading skills
- Self-starter with a proven ability to multitask, project manage with great prioritization skills. Unfazed by lots of change in a fast-moving tech company
- Excellent planning and prioritisation skills
- Excellent networking, stakeholder and influencing skills at a senior and external level
- Excellent oral and written communications skills (writing samples required) with a knack for simplifying complex topics and technologies to their essence
- Excellent communication (written, oral, presentation), consensus-building and influencing skills
How to write Customer Communications Resume
Customer Communications role is responsible for communications, english, negotiation, reporting, database, planning, design, research, digital, travel.
To write great resume for customer communications job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Communications Resume
The section contact information is important in your customer communications resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Communications Resume
The section work experience is an essential part of your customer communications resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer communications responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer communications position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Communications resume experience can include:
- Outstanding verbal/written communication skills
- Multitask, prioritize, and deliver consistently strong results in an ever-changing environment
- Experience with use of Microsoft Office, strong familiarity with Microsoft Word, Excel and PowerPoint
- Experience using reporting techniques & drawing insights using data
- Skilled at communicating data-driven insights and coming up with accessible ways to visualize data
- Maintain a working understanding of athenahealth’s services and the customer experience
Education on a Customer Communications Resume
Make sure to make education a priority on your customer communications resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer communications experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Communications Resume
When listing skills on your customer communications resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer communications skills:
- Proven stakeholder management, good communication and interpersonal skills
- Excellent communication skills with outstanding writing and editing abilities
- Strong spoken and written English communication skills (English writing test required)
- Salary - Competitive depending on skills, experience and qualifications
- Excellent customer relationship building skills to maximize expansion and renewal potential
- Technical aptitude with strong troubleshooting skills
List of Typical Experience For a Customer Communications Resume
1
Experience For Customer Communications Manager Resume
- Experience with end user communication mediums including emails, push, and/or SM
- Support PR with daily media monitoring coverage
- Assist with processing of new customer care communication materials
- Condense large amounts of messaging and information into succinct customer communications
- In conjunction with client site leaders, plan, develop and execute account retention marketing plans for top accounts
2
Experience For Customer Communications Specialist Resume
- Monitor Americas OneSource Field Marketing Budget
- Stay abreast of work in the queue, collaborating with Business Analysts and IT to help remove roadblocks and drive projects forward to completion
- Coordinate with Brand Marketing copywriters as needed
- Establish numbering process and version control
- Manages 3rd party tag and trafficking/setup of digital ad campaigns to ensure smooth delivery
- Perform testing for turn-up of Titan 5500, Dacs IV, Cisco and Fujitsu equipment
- Management of products in SaaS delivery model
- Create, manage and deliver regular communications around SAS activity to SAS’ different customer audiences
3
Experience For Customer Communications Tech Resume
- Plan and execute product PR plans and contribute to strategy
- Work closely with senior leaders from the product teams to develop relevant trends and content, and develop key company spokespeople to amplify them with press and at events/conferences
- Partner with content, marketing, sales and customer success teams to identify and promote newsworthy customer stories, milestones and momentum to drive press coverage
- Build and maintain relationships with relevant technology media and influencers, evangelizing the overall Zendesk brand, our technology
- Write and edit press materials including press releases, announcements, bylines, pitches
- Track technology and customer service trends to inform Zendesk’s communications strategy and update as needed
4
Experience For NCT Customer Communications Manager Resume
- Partner closely with Zendesk’s Sales and Marketing teams to select compelling customer stories and build thoughtful narratives of how companies big and small use Zendesk to build better customer relationships
- Foster relationships with customers to bring stories to life
- Works with stakeholders to evaluate and drive business decisions in an ambiguous environment, including legal, PR, and operations partners
- Select appropriate earned and owned outlets to share these pieces with the world
- Build relationships with key vertical, technology and business press
- Work with our international PR team to determine global interest and involvement
- Work with our international PR and sales teams to regionalize activities, plans, events, award submissions, and work with international customers
- Passion for business tech and a natural curiosity for the stories that inspire and influence
- Monitors key quality metrics, and defines and implements initiatives to drive improvements
5
Experience For Customer Communications Management Architect Resume
- Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task
- Progressive responsibility in project management, copywriting and communicating across multiple stakeholders, retail, transportation, operations or a related field
- Demonstrated success in developing and executing compelling communications programs
- Put customers first and actively work to improve their overall Ultimate Software communication experience
- Manage team in the creation, editing, approval, and delivery of customer communications
- Participate in release planning, product launches, and organizational readiness meetings and activities
- Measure communication program success to ensure goals are being met
- Guide team’s approach to writing communications through appropriate voice and persona
6
Experience For Director, Customer Communications Resume
- Write communications as needed
- Collaborate with other departments on specific communication needs
- Build and maintain current knowledge of Ultimate Software’s products and services
- Ensure quality, accuracy, and completeness of communications produced by the team
- Serve as the escalation point for issues with communications
- Incredibly well organized, able to execute project planning responsibilities with a detailed understanding of company vision, strategic objectives, and priorities
- Manage/support Product and Programming launch strategy and related communications
- Manage pricing strategy change support and execution
- Support execution of communications tactics and vehicles
7
Experience For Director of Customer Communications & Business Operations Resume
- Provide internal communications of projects to support needs at all levels of the organization
- Support requests for customer communications and develop plans to support Region needs
- Manage Welcome Kit database strategy support
- Approve projects, PO’s and invoices as appropriate
- Draft locally developed materials under the direction of the Customer Communications Supervisor
8
Experience For Senior Operations Consultant Customer Communications Resume
- Ensure that front facing employees are aware of direct marketing promotions in market through regular updates to the Customer Contact Centre, Business Development and Operations
- Plan, write and develop customer case studies in conjunction with PR and Business Development team
- Ensure that all materials are up-to-date and accurate representation of UPS services
- Write and produce preliminary drafts and/or manage copywriter to develop customer communication materials including: customer letters, UPS billing messages, Forum customer newsletter, direct marketing pieces, sales brochures
- Maintain up to date reports of results on direct marketing activities
- Coordinate all approvals, edits and feedback to agency for communication pieces
- Work with designers to develop materials visually and coordinate feedback/approval
9
Experience For Manager, Customer Communications Resume
- Participate in agency meetings and conference calls
- Prepare internal memos/presentations on customer communication projects and results
- Develop clear, concise, and strategic messaging for a variety of communications, targeted at diverse customer segments. This includes but is not limited to general product and company information, product release-specific information, technology topics, learning opportunities and “how-tos,” customer support news, and more
- Write customer-centric technical content that uses the appropriate voice
- Collaborate with teams and colleagues throughout the organization to understand business objectives, services value proposition, message, and audience
- Help ensure all communications maintain a high level of quality, feature a consistent tone and style, and support and reinforce the key messages and values of Ultimate Software
- Well-developed attention to detail
- Create customized implementation communications for OneSource site launches
- Plan and execute on-site meetings to drive OneSource adoption and build field relationships
10
Experience For Product Manager, Customer Communications Resume
- Visit client sites and cultivate a network across a variety of client business units and locations
- Identify and anticipate customer and/or business partner requirements, expectations, and needs, as well as respond to their feedback
- Propose suggestions, recommendations and solutions for improved communications
- Consistently search for ways to improve service delivery
- Communicate project status regularly and solve issues to keep projects on time and within budget
- In partnership with client site leaders, plan, develop and execute customized communications and region-based activities to upsell or cross sell into existing customers
- Coordinate and administer all logistics for OneSource customer events
- Think strategically about the OneSource business
- Domestic travel required at about 40%
List of Typical Skills For a Customer Communications Resume
1
Skills For Customer Communications Manager Resume
- Excellent written and verbal communication skills including working proficiency in German and English
- Demonstrates influence and relationship building skills
- Strong language skills in French, English and Dutch required
- Good computer skills (Microsoft Office Products)
- Articulate, with strong presentation skills
- Outstanding written and verbal communications skills, including a command of AP Style
- Writing experience and ability to establish strong relationships with stakeholders to get the work done
- Demonstrated, progressive experience in planning and executing customer digital communications campaigns
2
Skills For Customer Communications Specialist Resume
- Effectively communicate information on UPS services and benefit to customer
- Exceptional written communications skills
- Experience with OpenText Exstream Experienced user of Word, PowerPoint and Excel
- Strong industry knowledge across customer experience, regulation, document composition, print capability, postal markets and digital platforms
- Proven experience with digital communications and knowledge of innovations in this area
- Branding and design experience an asset
- Experience writing for a customer audience
- Direct marketing experience an asset
- Experience in marketing or agency with advertisers, ideally in areas of beauty or fashion
3
Skills For Customer Communications Tech Resume
- Direct Marketing experience in corporate or agency environment considered as asset
- Proven ability and confidence to challenge existing ideas, and develop new proposals
- Communications/writing experience
- Previous customer communications experience working across a range of channels is essential
- Build a solid product and customer PR strategy positioning Zendesk as the top customer service company
- Execute communications plans with a detailed understanding of project’s objectives, value, and priorities
- Maintain current knowledge of effective methods for communicating with a customer audience
- Work with key stakeholders and IT on capacity planning and prioritization
4
Skills For NCT Customer Communications Manager Resume
- Partner closely with business teams, IT and leadership to evaluate and prioritize automation of output based on a variety of factors, including cost/benefit
- Experience working with implementation of 3rd party tags and media buys executed through Demand-Side Platforms (DSPs), such as The Trade Desk, Google AdWords
- Experience synthesizing data
- Marketing experience that includes communication development and campaign implementation
- Professional experience in communications, journalism, or public relations
5
Skills For Customer Communications Management Architect Resume
- Experience in a Communications role
- Strong sense of project ownership and accountability, ability to move projects forward and adhere to deadlines
- Proven ability to successfully handle multiple projects and meet critical deadlines within a complex business model
- The ability to influence and prioritise change
- Demonstrable budget management experience
- Extensive experience with new digital communication technologies and KPIs
6
Skills For Director, Customer Communications Resume
- Demonstrated ability to lead, supervise, and manage people successfully
- Work independently and manage multiple priorities with tight deadlines
- Solid media and influencer relationships with technology and business press, and the media placements to prove it
- Experience in SaaS/cloud technologies highly desired
- Maintain roadmap and communicate priorities regularly
- Advocate for an enhanced customer experience in all communications from Symetra
- Understanding of direct marketing and result measurement
- Ensuring accuracy and quality of direct marketing pieces
- Meeting deadlines and helping to ensure function on the timely execution of campaigns
7
Skills For Director of Customer Communications & Business Operations Resume
- Providing creative and innovative thinking to help to ensure our customers’ needs are met
- Ensuring accuracy and consistency of messages
- Ensuring communication materials are in line with corporate strategy and brand guidelines
- Maintaining materials for use with sales/customers
- Maintaining high level organization
8
Skills For Senior Operations Consultant Customer Communications Resume
- Ensuring budgets are measured an maintained
- Ensuring supervisor is kept informed of any feedback from Business Development to improve customer materials
- Working French is an asset
- Influencing the focus and outcome of initiatives that engage our customer base
- Reviewing how we approach suppressions, exclusions and date quality to increase our marketable reach
- Ensuring intelligent and compliant use of customer data across all touch points
- Understanding of print production, data feeds, communications development and compliance processes
- Engaging with a wide range of senior stakeholders to ensure a consistent communication approach from all areas of the business
- Representing the Premier business in bank wide projects that impact our customers
9
Skills For Manager, Customer Communications Resume
- Manage end-to-end content creation process, including obtaining approvals, fact-checking and editing/proofreading
- Coordinates guides and printed legal kits, including managing ordering and tracking
- Success in developing and executing compelling communications programs
- Assist in the development, planning, budgeting and implementation of direct marketing and customer communication materials
- Support management of the annual rate materials project including building timelines, managing approvals and direction back to vendors
- Expertise in defining and implementing Service Level Agreements with Third Parties and Senior Stakeholders
- Background in software engineering, and knowledge of email marketing industry
- Passion for building great web applications and thirst for learning new ways to deliver great software products
- Follow technology trends and craft compelling stories that show Zendesk’s leadership in staying ahead of customer service and business software trends
10
Skills For Product Manager, Customer Communications Resume
- A collaborative, open attitude and a history of working in and leading cross-functional teams
- Recommend new approaches for customer communication, including new messaging, new email templates, or strategic changes to delivery methods
- Work with UPS’s direct marketing agencies to adapt and execute direct marketing campaigns to Canadian audience
- Works on projects which include improving the company’s tagging and data processes
- Monitors campaign activity and pacing to ensure campaigns are running smoothly
- Learn new technologies and tools as needed (A/B testing, cross-device targeting)
- Assists team in analyzing and interpreting data
- Advanced working knowledge of Word, Excel, and PowerPoint
List of Typical Responsibilities For a Customer Communications Resume
1
Responsibilities For Customer Communications Manager Resume
- Prior work experience in Marketing, Business Administration, Corporate Communications, Project Management
- Proven experience of managing a team to deliver complex marketing activity – essential
- Demonstrated expertise in working with timelines, budgets and project management
- Good judgment and a keen understanding of the public sector
- Experience in customer-facing role/s at HSBC
- Able to demonstrate delivery focus and ability to co-ordinate delivery through others
- BA or BS in a related field, or equivalent work experience
2
Responsibilities For Customer Communications Specialist Resume
- Communicates technical solutions for tracking and campaign management to a nontechnical audience
- Executes all legal notifications including printed and digital delivery of annual notices, Important Information, Privacy Policies and other communications
- Maintain FCC and Regulatory Compliance Approved reporting
- Track record of delivering a high volume of work to tight deadlines
- Use personal computer and software applications (i.e. word processing, spreadsheet)
- Manage multiple stakeholders’ expectations including, but not limited to, product, proposition and commercial
3
Responsibilities For Customer Communications Tech Resume
- Flexibility, ability to deal under pressure, quick thinking, and a positive attitude are critical for this function
- Managing projects or programs
- Comfortable working with employees at all levels of the organization
- Strategic thinker with deep understanding of business and organizational dynamics
- Knowledge of email marketing setups, deployment, and best practices
- Act as point of contact for customer care escalations and work with WSF's contact center staff to ensure consistent, reliable messaging and communications
- Help develop community engagement activities and information to support WSF planning efforts
4
Responsibilities For NCT Customer Communications Manager Resume
- Establish and formalize customer communication process
- Intake new requests for enhancement or automation
- Represent Service & Operations on output
- Enhance and maintain customer communications style guide and apply standards
- Collaborate with stakeholders and process analysts to gain consensus on and establish workflows
- Identify and maintain repository for all letters, statements and other output
5
Responsibilities For Customer Communications Management Architect Resume
- Become subject matter expert in end-to-end process - become a go-to resource for the development and automation of customer communications
- Serves as technical point-of-contact for teams (internal/external stakeholders & vendors)
- Surfaces, investigates, communicates and drives reported issues to resolution, typically related to ad server technologies and 3rd party ad tag/pixel implementations
- Manages a wide variety of creative types (Standard, Rich Media, Native, Video creative, Social, etc.)
- Provides quality assurance (QA) to trafficked ad campaigns
6
Responsibilities For Director, Customer Communications Resume
- Understands UPS products, services, and internal systems: asks appropriate questions to gain clear understanding of system issues; documents and clearly communicate system issues to appropriate groups (e.g. Information Services, User Reps, TSG, system users, etc.)
- Identifies key factors behind basic problems and establish a path to solve them; proposes approaches to solve more complicated problems; investigates and diagnoses anomalies in routine business results
- Analytical, numerate and detail-oriented
- Maintains rate cards and channel lineup updates and online repository of documents
- Executes the legal notifications of division and national projects
- Maintains records of notifications and researches communications for legal / GA investigations and customer escalations
- Creates, maintains and ensures adherence to department budget
- Supports projects and programs as assigned
7
Responsibilities For Director of Customer Communications & Business Operations Resume
- Creating product and service information with at least as much behaviourally informed creativity as is applied to business development, marketing and financial promotions
- Ensuring all literature is designed and developed in a customer obsessed manner, is maintained in a compliant and cost-effective way, is produced as efficiently as possible, is well-managed, appropriately resourced and delivered within the overall annual budget allocation
- Knowledge of the Corporate Workplace Benefits and Protection markets and/or UK financial services market
- Commercial, analytical and highly numerate
- Confident / proactive and prepared to challenge conventions
8
Responsibilities For Senior Operations Consultant Customer Communications Resume
- Create plans, timelines, expense forecasts & process flowcharts
- Facilitate and participate in meetings and group settings
- Positive attitude and willingness to take on various tasks
- Delivering a variety of communications to the existing broadband customer base that improve customer experience across Sky’s broadband product and services
- Create and deliver innovative and substantive written or creative changes in business processes to drive best in class communication
- Design and measure creative and innovative solutions based on customer needs
- Responsible for creating and maintaining exceptional multi channel customer facing communications, including gathering business/stakeholder requirements and taking ownership throughout the end to end work-flow/change process
- Responsible for ensuring that all communications are created/amended to meet legal and regulatory requirements including TCF, FCA and OFGEM
- Asks ‘why’ and listens closely to customer and employee feedback to identify root causes (E)
9
Responsibilities For Manager, Customer Communications Resume
- Provides service that exceeds our internal and external customers’ expectations (E,A)
- Translate complex ideas and concepts into language easily understood by non-specialists
- A high level of drive and personal commitment to success
- Deep passion and empathy for the customer
- Analytical and creative personality
- Learn and understand technical aspects of automation of correspondence
10
Responsibilities For Product Manager, Customer Communications Resume
- Organized self-starter who can juggle multiple tasks and work independently
- Highly collaborative team player who strives for consensus and buy-in
- Very organized and exceptional attention to detail
- Anticipate and identify both potential problems and opportunities, make recommendations, and initiate appropriate action
- Adapt quickly to multiple system applications
- Knowledge of Windows, Advanced Excel, Word, Power Point and web-based applications
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