Customer Coordinator Resume Sample
Felicity Kertzmann
982 Rohan Mission,
Philadelphia,
PA
+1 (555) 974 7084
Work Experience
Customer Coordinator
06/2017
-
PRESENT
San Francisco, CA
- Supports account team on managing client communication (calls, emails and in-person meetings)
- Researches and maintains vast knowledge of client’s business for team: Articles, Company annual reports, industry conferences, competition, etc
- Interest in learning financial management of clients budget and billing process
- A proactive self-starter that is inquisitive by nature
- Organize multiple projects with changing daily priorities
- Research industry trends/news and new media opportunities
- Assist Account Executives with sales requests from the field
- Manage accounts on a daily ongoing basis. This includes frequent service follow-ups, problem solving resolution, and emerging needs identification for Oceanic Time Warner Cable Services
Coordinator, Customer Experience
07/2014
-
03/2017
Boston, MA
- Respond to requests from customers for information on special event sales requests; tracking of contract expiration dates
- Supports customer service/billing group to ensure and maintain overall customer satisfaction
- Excellent execution of the operative processes in the following areas
- Customer Master management
- On-going documentation in SFDC
- Proactively ensuring relevant business reports are run and actionized
- Providing support for the execution of Customer Excellence Organizational projects (e.g.: testing, translations, implementation, feedback)
- Identifying arising issues, developmental areas. Proactively making suggestions, working out solution plans and active participation in implementation
- Representing the team on cross-functional meetings replacing Team Leader
Entry Level Customer Feedback Coordinator
02/2009
-
03/2014
New York, NY
- Identify and pursue strategic opportunities for capturing admission volume from broad markets, niche groups, Hotel partners, Corporate Sales, Internal VIP Guided Tours and other sectors
- Monitor leads across all sectors based on revenue and attendance goals set with Leadership team
- Meet or exceed goals for new and returning sales contracts
- Formulate and implement proactive marketing campaigns for Group Sales, Hotel and Corporate Sales
- Coordinate and process all phases of contracts and reservations; book orders, follow-up for updates and payments for ticket sales
- Represent World of Coca-Cola at trade shows, educational conferences and other functions to promote sales
- Lead planning and execution of Educator Open House annual event with Georgia Aquarium and Center for Civil and Human Rights
Education
University of Phoenix - Atlanta Campus
2005 - 2009
Master's Degree in Business
Professional Skills
- Prior experience with SAP or a proven record of database management skills
- Strong collaboration skills, ability to work across functional and reporting lines
- Strong technical background, analytical and problem solving skills
- Strong PC skills including Microsoft Office, specifically Excel and demonstrable ability to quickly learn and navigate software (pivots, formulas, etc.)
- Superior organization, prioritization and proactive problem solving skills
- Excellent organizational, time management and written communication skills
- Excellent interpersonal and written, and verbal communication skills
How to write Customer Coordinator Resume
Customer Coordinator role is responsible for software, database, computer, customer, microsoft, analytical, outlook, excel, security, purchasing.
To write great resume for customer coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Coordinator Resume
The section contact information is important in your customer coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Coordinator Resume
The section work experience is an essential part of your customer coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Coordinator resume experience can include:
- Excellent customer service, communication, time management, and organizational skills
- Apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions
- Strong math and analytical skills to analyze discrepancies and data
- Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment
- Demonstrate success in balancing multiple priorities and deadlines in a fast-paced, evolving environment
- AutoCAD and related design software proficiency. Proficient computer skills, including Microsoft Excel
Education on a Customer Coordinator Resume
Make sure to make education a priority on your customer coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Coordinator Resume
When listing skills on your customer coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer coordinator skills:
- Good written communication skills
- Time management, strong communication and interpersonal skills
- Apply effective time management and self-management skills
- Strong computer skills (Microsoft Office Suite) and aptitude for corporate systems and software (VEEVA, Concur, Axapta)
- Balancing multiple priorities and using good judgment to manage time
- Presentation, decision-making, and problem solving skills
List of Typical Experience For a Customer Coordinator Resume
1
Experience For Customer Marketing Coordinator Resume
- Strong project management experience ideal
- Optional: Experience in automotive engineering, Automotive SPICE and ISO 26262
- Regular, timely attendance to meet customer/company needs in an efficient and effective manner
- Analytics experience in customer sales or consumer products environment
- Experience as a coordinator or similar role
- Developing take-offs and drawings from project specifications and plans
- Managing entry of order information and customer delivery dates in the database/ERP system
- Responsible for scheduling subscriptions as well as scheduling and testing promotion codes, supporting Ecommerce team
- Support the Site Operations and Ecommerce teams in managing daily tasks required to execute digital marketing and customer initiatives
2
Experience For Coordinator, Customer Experience Resume
- Provides inputs to Field Customer Marketing Managers for developing title ROIs
- Responsible for providing promotion cost, redemption, and other key metric estimates to teams for planning
- Working knowledge of specified computer-based applications such as word processing, spreadsheets and databases
- Work with Site Operations team to assist in analyzing customer metrics using Omniture, Google Analytics and ForeSee
- Maintains Product Pro website ensuring all information is up to date
- Work with confidential and proprietary information with integrity and while adhering to Company policies
- Completes ad hoc projects for Specialized Selling Strategies department
- Develop production drawings for manufacturing
- Organize and maintain the project filing system
3
Experience For Customer Excellence Coordinator Resume
- Assist sales in managing the risks associated with project contracts to minimize Forterra’s exposure to financial loss and liability
- Process change orders as the project proceeds and mitigate the costs where possible recognizing production schedule constraints
- Forterra Building Products is proud to be an Equal Opportunity Employer, committed to workplace diversity. M/F/D/V
- Basic knowledge of civil engineering concepts
- Learn quickly in a fast paced, ever changing environment
4
Experience For Customer Transactions Coordinator Resume
- Support in facilitating cross-functional ideation to develop customer strategies
- Lead the coordination of business partners and activities to support the development of targeted marketing plans
- Lead the management of the total marketing plan and track progress against key metrics
- Lead competitive intelligence reporting
- Periodically provide additional training to employees
- Develop and deliver training to CSR’s and regional customer master coordinators, as needed
- Support reporting needs related to customer master data
- Proactively identify process and system improvement opportunities supporting productivity gains, cost savings, and enhanced compliance
5
Experience For Customer Master & Price File Coordinator Resume
- Support business units in creation of customer pricing agreements after SAP go-live
- Research phone history to protect against reactivating stolen phones
- Responsible for timely conversion and uploading of site assets for online reads program and coordination of content from Editorial and Social Media teams
- Work independently yet within a team setting is essential
- Collaborative style when working with internal partners and stakeholders, and an ability to influence without authority
- Tracks promotion trends at retail, compiling findings into quarterly presentation for internal stakeholders
- Benefits including vision, medical, and dental after one full month of employment
- Knowledgeable of Internet and Microsoft applications including Word, and Excel
6
Experience For Coordinator, Customer Marketing Resume
- Interest in the publishing and ecommerce industry and knowledge of industry trends
- Influence, planning and proactivity
- Has ownership of the requirements on behalf of all customer facing Promotions
- Assist in testing and execution of all Storepage tests
- Deploy and post launch QA (Bi-Monthly rotating schedule for 1 week per rotation)
- Maintain Intercom Educate platform and Confluence Knowledge Sharing platform
- Graduation - Agronomics Engineering
- Adapt campaign guidance and customize per geography and customer segmentation, ensuring adherence to Crop Guidance
7
Experience For Customer Coordinator Worldwide Resume
- Manage budget and financial results, including return on investment (ROI)
- Can participate in the recruitment of the new team members
- Works with central partners to gather information for Product Pro
- Administers recognition programs, ensuring timely payouts, manages deadline extension requests, works with the vendor to remedy site issues, and assists Manager with recognition events
- Works with manager to edit videos for CX projects
- Coordinates calendars for key meetings and make partnerships when needed
- Coordinates conference calls and ensures distribution of documents for key meetings
- Generate business correspondence and conduct phone conversations with customers and management with proficiency and professionalism
8
Experience For Customer Contact Coordinator Resume
- Collaborate with all levels of the organization and function as a member of a team
- Develop and maintain all drawings from customer specifications
- Initiate orders of special auxiliary components in accordance with the contract
- Assist other Project Coordinators when they have schedule conflicts
- Manage the project through all associated Forterra departments
- Notify sales and/or the customer immediately of delays caused by others
- Know the schedule for all phases of the project and make sure the customer’s and productions needs are met at all times
- Full knowledge of product line
- Dependable, Friendly, Positive attitude
9
Experience For Customer Certification Coordinator Resume
- We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. We offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels
- Coordinate and manage all processes related to on time deliveries to customers
- Coordinate with customer and Sales Representative on order status through delivery. Work with customers to answer questions and receive approvals
- Performs special projects or assignments as directed
- Able to work on multi-tasks and under pressure
- Open to travel on business purpose
- Self-directed, detail-oriented, problem solver with a desire to contribute
10
Experience For On-site Customer Coordinator Resume
- High-energy, driven, articulate, and friendly personality with a can-do attitude
- Create and sustain productive relationships with external and internal partners
- Support in the strategy development, integration and execution of customer strategies
- Executive customer communications plans; for example, alerts, confirmations, status, etc,.
- Work in a high-stress, fast-paced environment
- Review supporting materials to deep dive into specific feedback (e.g. videos showing a visitor’s online experience or data showing visitor’s on-site behavior)
- Create, maintain, and oversee customer master records and the customer hierarchy within SAP
- Block customers as needed and as a general review of sales inactivity
- Review Denied Parties blocks on customer masters and either remove or escalate for additional 3rd party due diligence by Global Trade Compliance Specialist
List of Typical Skills For a Customer Coordinator Resume
1
Skills For Customer Marketing Coordinator Resume
- Exceptional problem-solving skills and customer focus
- Superior oral communication skills on the telephone
- Great listening skills to hear and respond to customer concerns
- Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization
- Demonstrate patterns of positive attitude, strong work ethic, and dedication
- Maintaining regular, timely attendance to meet customer/company needs in an efficient and effective manner
- Strong analytical thinking and tackles challenges through creative and consultative approach to problem solving
2
Skills For Coordinator, Customer Experience Resume
- Operate with significant autonomy and latitude, identifying and resolving issues within area of responsibility
- Work with both the brand team and the creative services team to bring marketing campaigns to life through effective instore communication
- Experience in creative design, briefing, and basic knowledge of the printing industry
- Good understanding of Sales & Marketing KPIs
- On the phone engaging in thoughtful conversations with customers while enhancing the customer experience
- Answer customer calls, including feedback relating to their customer experience
- Demonstrated success working in a team environment through coordination and communication of delegated
- Able to adapt quickly to changing priorities
3
Skills For Customer Excellence Coordinator Resume
- Validate all required documentation and assist in retrieving information
- Experience working in high-level data entry, database management, Finance, or related field
- Have an open, friendly, team-building style and demonstrates resourcefulness
- Adaptable to changing priorities and deadlines
- Experience in marketing and/or Sales, with Corn and Soybeans, Cotton is desirable
- Cash handling and computerized POS system experience
- Experience working at the University of Colorado
4
Skills For Customer Transactions Coordinator Resume
- Documentable track record of generating excellent results
- Experience leading or a desire to lead people as a future role
- Proven ability to design, develop, and execute communication programs, forms, and services across a broad client group
- Receptionist/ administrative assistant experience
- College level education or equivalent, relevant experience required
- Two years of related call center experience
- Develop and maintain strong relationship with internal and external partners
5
Skills For Customer Master & Price File Coordinator Resume
- Define and monitor KPIs with Salesforce to evaluate effectiveness of ICS and Campaign implementation
- Demonstrated ability to develop and manage internal and external customer relationships
- Administrative/project coordinator experience required
- Solid knowledge of Brazilian agribusiness market
- Analytical profile, Strong personal relationship with internal and external clients
- Professional experience in research/analytical field focused on project management
6
Skills For Coordinator, Customer Marketing Resume
- Strong written & spoken English is essential
- Min. 1 years relevant experience in FMCG sales or trade environment/marketing
- Initiates strategy for Home Page campaigns prior to planning meetings
- Marketing & website experience
- Validate new customer data, name, address, and family tree using external search tools
- Execute SOX Control 32 by reviewing customer master changes and creations to ensure validity
- 1+ customer service experience
7
Skills For Customer Coordinator Worldwide Resume
- Strong ability to rapidly learn new applications such as CRM, Web Portals and other back office systems
- Three (3) to five (5) years’ experience in Customer Service and or Transactions Management
- Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador
- Processing change orders as the project proceeds, and mitigating costs by recognizing production schedule constraints
- Organizing and maintaining a project filing system
- Knowing training needs of the team, provide mentoring to peers as appropriate
- Answering phone calls, out bound calls to parent regarding various programs
8
Skills For Customer Contact Coordinator Resume
- Identifying the schedule for all phases of the project and making sure the customer’s and productions needs are met at all times
- Initiating orders with the purchasing agent for special hardware in accordance with the project specifications
- Meeting work standards by following production, productivity, quality, and customer service standards
- Assisting sales in managing the risks associated with project contracts to minimize Forterra’s exposure to financial loss and liability
- Helping to resolve operational problems and identifying work process improvements
- Communicating clearly and concisely, both orally and in writing.(bilingual an asset)
9
Skills For Customer Certification Coordinator Resume
- Answering/fielding phone calls
- Initiating team meetings, including segment performance reviews, HR issues, general update
- Supporting the Team leader in ensuring team is fully trained on processes, quality requirements and systems
- Outgoing, friendly and approachable
- Giving back through the Flight Centre Foundation (Habitat for Humanity)
10
Skills For On-site Customer Coordinator Resume
- Entering various information into databases with preciseness and accuracy
- Notifying sales and/or the customer immediately of delays caused by others
- Assisting other Customer Coordinators when they have schedule conflicts
- Inviting/Scheduling community events with district leaders
- Connecting with non-profit organizations
- Understanding of project plans and specifications
List of Typical Responsibilities For a Customer Coordinator Resume
1
Responsibilities For Customer Marketing Coordinator Resume
- Exceptional time management, attention to detail, organization and project management skills
- Develop and maintain effective relationships with transportation personnel to assure proper shipping rates, routings, traces and proofs of delivery
- Demonstrate strength with CRM systems, JDE, SAP, SCDB, and databases as appropriate based on Channel of Trade
- Ecommerce experience an asset
- Microsoft Office proficiency and experience with productivity tools like Trello an asset
- Exhibit out of the box thinking in addressing issues and provide creative solutions
- Complete daily performance metrics and contribute to meeting customer-s expectations and service level goals of 98/98
- Generate reports and respond to inquiries regarding data as requested
2
Responsibilities For Coordinator, Customer Experience Resume
- Attend required training, and meetings and provide input into best practices for his/her area of concentration
- Customer marketing initiatives
- Network with downstream functions to troubleshoot issues and evaluate master data
- Serve as a resource to the customer master data governance team to facilitate process improvement and sustain data integrity
- Respond to customer issues escalated to Regional level Assist store personnel as needed
3
Responsibilities For Customer Excellence Coordinator Resume
- Provide feedback to stores from daily finance department reports
- Proficiency in Microsoft Office (advanced Excel is essential)
- Maintain strict compliance to the Gramm Leach Bliley Act (GLB) and the Drivers’ Privacy Protection Act (DPPA) along with all other local and federal laws relating to customer confidentiality
- Calendar Management: Manage marketing calendar for division to include all innovation launches, MC and POD blitzes, customer RFPS, special events, brand asset requests, etc
- POS Tools: Work with Marketing Managers to ensure that POS offerings are on-strategy, fulfill customer's requirements, drive ordering synergies and are fully approved by legal. Ensure timely orders, procurement and shipments to field. Work closely with Marketing Managers to ensure process to communicate inventory levels as appropriate
- Oversee the scheduling and housekeeping of 4 conference rooms and the training lab
- Pleasant on the phone and comfortable speaking with various persons
4
Responsibilities For Customer Transactions Coordinator Resume
- Greet customers as they enter the welcome center. Ensure they are connected to the right party in a way that leaves a lasting positive impression
- Educate parents with programs and assist them with the provider
- General administration on a day to day basis to support in areas such as trade show booths, sourcing promotional materials and delivering support to the sales team on time and on budget
- Act as a point of contact for the Port Huron District
- Provide administrative support to the district
5
Responsibilities For Customer Master & Price File Coordinator Resume
- Active participant in the Employee Activity Committee
- Responsible for monthly scheduling workflow using Trello (includes coordination with Harlequin marketing and merchandising teams, reviewing content for accuracy, following up on sign offs from team)
- Responsible for monthly content quality control process, reviewing product data integrity and fixing errors quickly using content management system (CMS) as well as coordination of fixes with Assets Management team
- Identify and work with IT to resolve mismatches between systems
- Managing projects through all phases including initial job set-up, scheduling fabrication of product, customer communication of timelines, and shipment of product
- Present oneself and communicate both orally and in writing in a professional, positive, and courteous manner at all times with customers and all levels of employees
- Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
- Be flexible and productive in an environment with regular interruptions
6
Responsibilities For Coordinator, Customer Marketing Resume
- Self-directed and motivated to continually evaluate and improve processes and procedures
- Support for Executive Director: Provide administrative support as needed
- Support for Customer Marketing Department:Responsible for daily administration support for the department (eg. maintaining organization chart and contact list, responsible for onboarding support for new hires, administration of department attendance and department budget tracking)
- Support for ICE: Shareroom and email administration (across multiple departments), agency liaison, support for special promotions. Coordination of EXCEL meetings, and ICE meetings. Tracking of ICE budgets/financial support/reports
- Support for Customer Insights/F&A: as above
- Agility to adapt across systems
- Able to harmonise Customer focus with Brand guidelines
- Works with Creative team to ensure all outside design, film and production of premiums/content is designed to specification, on schedule and on budget
- Leads dialogue on retail projects at Creative Review meetings and Operations calls: initiating agenda points, representing field account teams in discussion with Brand, Creative, and Operations groups
7
Responsibilities For Customer Coordinator Worldwide Resume
- Creates and manages timelines for Customer Marketing promotions, ensuring that field teams, Creative team, and Operations team are on track for key dates and deadlines
- Attends weekly sales calls, discussing pending projects and communicating updates as needed
- Creates and distributes fact sheets and CIRF forms for relevant retail specific promotional activity
- Liaises with Operations, Creative and Finance teams and creates exclusive item numbers, component numbers, and project codes through Releaseforce
- Participate in retail store checks to understand competitive activity, as well as impact and implications of internal programs
8
Responsibilities For Customer Contact Coordinator Resume
- Obtains program costs and analyzes to identify cost savings opportunities; also obtains actual program costs after promotion completion for post-analysis and actualized ROIs
- Receive and respond to inquiries from customers, sales staff, internal departments, and vendors. Use professionalism and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and make every effort to satisfy the customer
- Maintain processes and documentation, including releasing of sales orders, creating delivery documents within allotted time, updating and invoicing accurately
- Run and analyze daily reports in SAP
- Arrange for shipments of orders from appropriate warehouses and/or plants by working with the Distribution Team and/or the warehouse and brokers to fulfill customer-s requirements within the allotted time
9
Responsibilities For Customer Certification Coordinator Resume
- Develop and maintain effective working relationships with inventory and production personnel to help assure proper inventory levels and assist in inventory allocations in accordance with sales forecasts
- Develop and maintain effective relationships with Regional Sales Managers in designated regions and with the other Customer Service Coordinator where regions, inventory, or customers overlap
- Create and maintain up-to-date job processes outlining customer specific exceptions or other related information needed to accurately complete job tasks for assigned areas
- Manage all appointment scheduling processes
- Schedule installation appointments according to recommended time duration guidelines
- Enter Profile in Scheduling system
- Enter order in Ordering system
10
Responsibilities For On-site Customer Coordinator Resume
- Follow up with all concerns with the end result being a loyal and satisfied customer
- Route appointments for best efficiency and productivity
- Authorize and collect balance due payment
- Schedule Customer Service Request appointments
- Communicate with customers via e-mail, phone, and written letters
- Able to deliver and receive feedback in high pressure and emotional situations
- Support for the field of internal consultants and businesses
- Focused on goal of client retention
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