Customer Engineer Resume Sample
Yvette Grimes
126 Brown Crest,
Chicago,
IL
+1 (555) 994 9139
Work Experience
Senior Customer Engineer
06/2016
-
PRESENT
Los Angeles, CA
- Applies in-depth understanding of how own discipline integrates within the segment/function
- Applies understanding of how own team is impacted by upstream work of other teams
- Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
- Rd & 4th floors, Tower-A,
- Develops responsibility for customer satisfaction within work area
- Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
- The employee is occasionally required to lift and/or move up to 50 pounds
- Acute business sense for strategic prioritization and execution in supporting business demand
Customer Engineer
05/2012
-
04/2016
Boston, MA
- Install Amada software and connect to machine at customer facility
- Training Amada software based on customer’s process
- Complete status reports and expense reports, after onsite service
- The ability to communicate in the English language
- Good customer relations and follow through
- Basic machine operation
- In house software support
- Support for overflow in call center
Asc Customer Engineer
10/2006
-
01/2012
Phoenix, AZ
- Willingness to continue learning and growing in a professional environment is necessary
- Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety
- Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment
- Position works under the direction of a Manager
- Working exposure Postgresql/Teradata/Netezza/Hadoop
- Well versed with Database architecture with awareness on how things work internally
- DBA experience in a 24x7 production environment
- Work with the customer to identify where additional targeted training by SME’s would be beneficial
Education
Florida State University - Panama City Campus
2002 - 2006
Engineer's Degree in Electrical Engineering
Professional Skills
- Strong customer facing skills are required - Excellent listener, communicator and presenter
- Demonstrated experience working with 3 phase equipment would be an advantage as would a strong working knowledge of DC systems
- Has strong presentation and technical report writing skills
- Demonstrated leadership skills with the ability to influence others to drive actions to closure
- Customer focused and proven customer relationship management skills
- Strong MS Office PC skills
- Demonstrated high level skills in product development, preferably for US truck or automotive applications
How to write Customer Engineer Resume
Customer Engineer role is responsible for customer, basic, analysis, troubleshooting, electronic, reporting, enterprise, range, english, communications.
To write great resume for customer engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Engineer Resume
The section contact information is important in your customer engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Engineer Resume
The section work experience is an essential part of your customer engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Engineer resume experience can include:
- Excellent spoken and written skills in English and Bahasa Malaysia
- Strong written and verbal communication skills in both Korean & English
- Being flexible in work hours and being able to work effectively on-site at customer’s locations
- Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
- Ensure effective use of SAP for reporting, including TES execution, Parts returns, Passdown effectiveness, etc
- Main skill set targeting is experience supporting Office 365
Education on a Customer Engineer Resume
Make sure to make education a priority on your customer engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Engineer Resume
When listing skills on your customer engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer engineer skills:
- Project Management experience and good organizational skills
- Personal computer skills, tools, and electronic skills,
- Proven ability to perform effectively in a demanding environment with changing workloads
- Solid network trouble shooting skills and traffic analysis
- Strong analysis and good reporting skill
- Good influencing skills for strategic communication/execution between the peer/matrix organization
List of Typical Experience For a Customer Engineer Resume
1
Experience For Field Customer Engineer Resume
- Great organisational skills, with excellent written and verbal communication
- Communication and presentation to customer effectively
- Experience with Catia CAD highly desired, familiarity with UG NX CAD is good
- + Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
- B.S. Mechanical Engineering with at least 6 years’ experience
- Experience at Tier 1 supplier delivering complex assemblies in the automotive industry
- Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
- Experience with Microsoft Operating Systems and Associated Office Suite Components (Office365, Excel, Word and PowerPoint)
- Experience from Customer Service and maintaining long-term customer relationships is a requirement
2
Experience For Senior Customer Engineer Resume
- Good technical understanding and interest
- A positive approach with a can-do mind set and true motivation towards giving the customer a great service experience
- Experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers
- Cisco enterprise/LAN (BGP, NAT, ACLs, VLAN, Spanning Tree), strong CCNA and CCNP
- Experience working with Linux
- Experience with IP Networking
- As a Customer Engineer or related experience
- Excellent knowledge in technical (Power/Electrical)
- Experience in retails, self check terminal
3
Experience For Associate, Customer Engineer Resume
- Need to operate Windows OS
- Working experience with UPS service background
- Trade certificate in refrigeration with 2 years’ experience
- Provide appropriate support and assistance to less experienced personnel as necessary
- A strong commitment to customer satisfaction, quality and service Ability to work unsupervised as a professional representative of the company
- Peak activities management: share resources across the different modules based on daily priorities
4
Experience For Senior Associate, Customer Engineer Resume
- Sound “hands-on” experience of IP multicast configuration and support
- How many years of IT support experience?
- Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
- Automotive or safety critical industry experience (e.g. ISO 26262, ASIL-B)
- Excellent system view capabilities
- Experience of laptop hardware breakfix (preferably on Lenovo and Dell hardware)
- Previous experience in a Desktop support role
- Deskside support experience in an IT Corporate environment
5
Experience For Manager, Customer Engineer Resume
- Experience of laptop hardware breakfix (preferably on Lenovo, Dell & HP hardware)
- Some domain experience in wifi SoC
- Demonstrated level of expertise in latest release of Pro/E
- Strong customer focus and commitment to Customer Satisfaction
- Experience of Alta / Core systems
6
Experience For Asc Customer Engineer Resume
- K0-1 years of related experience
- >5 years of experience in High Tech sector
- Onsite Field support experience desirable
- Experiences as a systems integrator, applications engineer, or test engineer
- Electronic and or PC systems experience
- Experience on similar positions
- Leading projects, managing deliverables, maintaining schedules & coordinating tasks: 20%
7
Experience For Senior Manager, Customer Engineer Resume
- Teaching custom training covering topics that are relevant to a customer’s application
- Carrying out commissioning, servicing and fault diagnosis of power products and equipment in accordance with service contract
- Challenging activities with customers, understanding the customers' networks, end user services, applications, etc
- Facing Customers in the region to drive into the best practices in our equipment
- Working in the complete LAT region
- Working directly with third parties either as a supplier or a customer
8
Experience For Field Engineer / Customer Engineer Resume
- Understanding of technical practices in Test and Measurement instrumentation application
- Willing to go through and pass customer specific clearances to work on the customer’s site
- Interpreting FEA for structural integrity and prediction of durability performance
- Understanding and application of GD&T to component and assembly design
- Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
- Working with automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies
9
Experience For Senior Customer Engineer of Linux Resume
- Understanding of current Incident Management processes and systems
- Working knowledge of Windows 8 and 10
- Amazing flexibility and a positive attitude. No. Matter. What
- Willing and able to work at other locations in Italy and abroad for a short period of time, on short notice, to support other AMAT locations
- Working knowledge of computers, Windows OS and Networks
10
Experience For Customer Engineer Senior Resume
- Interfacing with Global Call Centre and Global Support Centre
- Working knowledge of Ohm's law and electrical theory
- Managing technical and interpersonal conflict
- Coordinating workforce to deal with escalation
- Willing to travel and complete service calls as required throughout Victoria
- To carry out maintenance, start-up, testing, commissioning, troubleshooting, repairing, power quality analysis and retrofitting of AC power systems
- Continuous training scheme involving the most desirable certifications and training in the new technologies in FN
List of Typical Skills For a Customer Engineer Resume
1
Skills For Field Customer Engineer Resume
- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills
- A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
- Excellent presentation skills with ability to interact across departments and HQ
- Excellent communication skills and the ability to communicate with both technical and non-technical users
- Excellent communication skills, clear and simple
- Excellent communication skills are key
- Good command of English and Korean communication skills
- Excellent face-to-face and remote customer rapport – well spoken, well written, good listener, good manners, timely responsiveness, prudence to level-of-detail
- We are seeking hard working, customer focused, self-motivated technicians and effect troubleshooting skills
2
Skills For Senior Customer Engineer Resume
- Work effectively with Korean OEMs, program management, remote engineering design teams, and remote suppliers
- Strong Layer 2 & 3 Cisco's Switching platform knowledge and hands-on experience
- Database management and metrics reporting skills, statistical analysis
- Exceptional analytical and troubleshooting skills along with ability to work independently and efficiently as well as part of a team
- Leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service
- Network Professional with good experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena
- Prior experience working in an Enterprise environment
3
Skills For Associate, Customer Engineer Resume
- Prior experience with Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk or other ticketing systems
- Production level scripting skills – Python, Bash
- Keen (data-driven) decision making skills under incomplete information
- Experience on Windows XP, Windows 2000 operating systems required Experience in PC Hardware Maintenance and support
- A+ Certification, Basic PC Troubleshooting and/ or Electronic Technology Skills
- Sound “hands-on” network trouble shooting skills and traffic analysis
4
Skills For Senior Associate, Customer Engineer Resume
- The design and system architecture skills to lay out end-to-end mobile device management solutions based on the customer’s operational requirements
- Uses communication skills and common courtesy
- At least one field good experience in
- Verbal and written language skills in English
- Effectively troubleshoot, identify, and solve application-specific system level problems
- Basic UNIX / LINUX administration skills
5
Skills For Manager, Customer Engineer Resume
- Prior experience within an international environment, focused on the technical communication with customers
- High-level skills in MS Office
- With 3 years above work experiences in related field. Related work experiences in semiconductor is prefered
- Demonstrated experience in NI product support and/or application
- Recognized ability to effectively troubleshoot, identify, and solve application-specific system level problems
- Prior experience in a customer management or technical services role
6
Skills For Asc Customer Engineer Resume
- Prior experience in technical repair/maintenance of Power UPS, LV Electrical Systems and/or Sub-station switchgears, breakers, protection relays is required
- Standard computer skills including Microsoft Outlook, Word, and Excel
- Very strong team/network with strong support in the complete region
- Develops skills to perform basic activities in own job
- + Has established skills to perform a range of day-to-day activities
- Understanding and application of design characteristics impacting functional and durability performance (validation)
- Working directly with third parties either as a supplier or a customer (customer facing experience)
7
Skills For Senior Manager, Customer Engineer Resume
- Provisioning a high level of customer satisfaction through the effective delivery of technical support and service programs
- Leads a cross-functional engine cooling module development team including members from design, validation, purchasing, quality and process planning
- Be a part of improving our future IP developments by playing an active role in applying customer experience back into the development cycle
- Experience in Optics /Imaging/Networks (servers) - including lasers,microscopes, cameras, photography work or imaging equipment an advantage
- Strong initiative and self-motivation to work in a dynamic environment interfacing with a demanding customer and multiple development sites around the world
8
Skills For Field Engineer / Customer Engineer Resume
- Three years experience in R&D or manufacturing engineering
- Experience in providing Level 1 Support i.e., L1 Support in Application/Production database on a global scale with in-depth understanding of SLA
- In depth experience of IP routing protocols including specifically BGP
- Or more experience in mobile communications system, testing process in software development activities and debugging issues
- Skilled at communicating both orally and in writing in various circumstances; in English
- Hands-on synthesis experience using market leading Place and Route tools, preferably ICC
- Sound “hands-on” experience of IP routing protocols including specifically BGP
- Demonstrated problem solving ability within technical projects
- Experience working in an IT corporate environment
9
Skills For Senior Customer Engineer of Linux Resume
- Experience with measurement techniques used in a manufacturing environment
- Experience in basic troubleshooting on application/production related environment
- Strong technical background, preferably in US truck or automotive applications (Engine Cooling, engine concepts, emissions)
- Demonstrated success in customer support and/or field engineering
- Sound “hands-on” experience of Cisco & Juniper product range including VPN products
- Experience working on an IT Tech Bar
- Experience supporting smartphones and other mobile devices (installations and issue resolution)
- Experience of working on sites in the Financial Sector
- Experience troubleshooting Apple Macs is desirable
10
Skills For Customer Engineer Senior Resume
- Experience in working on lar
- Experience in Supporting NCR ATM’s
- Industry experience in the following is required
- Work with Microsoft Office suite; Experience on Windows XP, Windows 7, 8, and 10. Server 08, and 12 operating systems required
- Related engineering field experience
- Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs Considered as Value Add
- Experience with debugging techniques
- Experience with Programming Language such as C, C++, Java, Python, etc
List of Typical Responsibilities For a Customer Engineer Resume
1
Responsibilities For Field Customer Engineer Resume
- Hands-on technical experience with networking/data center operations including TCP/IP, L1-L7 protocols and apps (routing protocols, STP, DNS, SSL, HTTP etc)
- Aid the CETL in providing performance feedback on employees, strengthening teamwork culture, and fostering open and effective communications
- Experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers
- Tracking and driving large system customer escalations to resolution
- Amazing flexibility and a positive attitude (some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy)
- Being part of the team also means sharing important information about potential Sales and Service leads to our product and service teams respectively
- Performing ATM service call
- Driving employee engagement
- Working time: 2nd shift
2
Responsibilities For Senior Customer Engineer Resume
- Working time: 3.00 PM – 12.00 AM
- Working level knowledge on UNIX
- Working exposure Postgres/Teradata/Netezza/Hadoop
- Fluent Japanese in listenting, speaking, reading, and writing
- Maintains a safe and healthy work environment by following, and enforcing standards and procedures; complying with the HSE code and legal regulations
- Represent all areas of Engineering as single point of contact for Customer. This includes CAE, Testing, Prototype, and Advanced Engineering
- Assists in site preparation including cable installation, staging and standard testing of equipment
- + Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures
3
Responsibilities For Associate, Customer Engineer Resume
- Successfully complete the training program; ensuring all assessments and performance toll gates are met
- Attends training classes as required to develop and maintain a working knowledge of EMC equipment, software, and OEM equipment
- Java Scripting and Console knowledge is required (e.g. Groovy scripting)
- Provides support for Tier III products including networks and software, high complexity networking & communication equipment, network & systems management
- Represent all areas of Engineering in Behr Project Review meetings by being prepared and knowledgeable of all area’s status and activity
- Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools
4
Responsibilities For Senior Associate, Customer Engineer Resume
- Accurate and prompt record keeping in accordance to Customer Engineering standards
- Troubleshoot and provide technical support “incident” coordination focus during ICE customer provisioning process
- Work with co-workers, customer & field support in isolating and solving problems
- Manages all technical activities pertaining to assigned engine cooling module development projects from the acquisition phase to product launch
- Initiates, defines and drives engineering change management activities resulting from customer requests or product cost optimization initiatives
- Provide technical support during the provisioning process
5
Responsibilities For Manager, Customer Engineer Resume
- Mechanical Engineering, CAD Studies & problem solving: 40%
- Brilliant at building great working relationships among teammates and customers
- Software training and trouble shooting
- Conduct site evaluations including: environmental temperature and general operating conditions
- > 2 years of working with Network and infrastructure within the elements of installation and troubleshooting
6
Responsibilities For Asc Customer Engineer Resume
- BSc in Electrical Engineering from a leading university
- Familiarity with Unix environment including scripting
- Familiar with standard production processes such as casting, injection molding and sheet metal
- Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office)
- Very dynamic environment involving in new technologies
- Coaches and directs assigned CE’s. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews
- Provide technical support to clients for IBM hardware and/or software including OEM products
- Develop and maintain expert knowledge of IBM products and services, including OEM products
7
Responsibilities For Senior Manager, Customer Engineer Resume
- Execute to regional staff operations requirement in supporting regional SSC Leaders for business & operations coordination and alignment
- Work under pressure with constant interaction with customers during critical problems or also high profile periods of the year
- Execute and document developmental testing within Behr and customer
- Provide assistant to Network and SLM CE during service call or project work
- Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability, quality, etc
- Receive incoming calls, emails and handle customer requests
- Self-motivated, self-organising, flexible and enthusiastic attitude
- Ownership for workmanship standards on shift (100% Pre-task planning and checksheet management)
8
Responsibilities For Field Engineer / Customer Engineer Resume
- N/C Reporting for all issues (Spares DOA, Logistics, FA, etc) on their shift
- First point of contact for all AMAT employees and contractors during shift
- Shift support planning for Vacations – Vacation approval for shift
- Develop knowledge of device production routes to anticipate tools availability per area (training)
- Work closely with other Leads manufacturing to ensure clear production pass downs
- Work with telecom providers to complete acceptance testing of new customer connectivity
- Provide support on production customer issues relating to their ICE/SFTI or 7T network infrastructure as required
- Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
9
Responsibilities For Senior Customer Engineer of Linux Resume
- Expediently escalate issues to supporting resources when necessary
- 24/7 troubleshooting and resolution of escalated issues
- Understands and communicates customer requirements for engine cooling components
- Coordinates product cost calculations during the development phase to determine and track product profitability
- Provide all necessary supporting documents
- Administration of assigned projects to Customer Engineering standards
- Plan & execute networking tasks as necessary to deliver customer connectivity solutions
10
Responsibilities For Customer Engineer Senior Resume
- Occasional heavy lifting required (In line with Health and Safety guidance)
- Proficiency with a variety of programming languages
- A true specialist, one who is responsible for and capable of gathering information from a wide range of sources to resolve problems with unknown solutions
- Active team player, customer service oriented with positive working attitude
- Proficient with PC’s, current operating systems and relevant software applications
- Use of problem solving methodologies and statistics
- Retirement benefits including 401(k) and employee stock purchase plan
- Industry leading parental leave policy
Related to Customer Engineer Resume Samples
Customer Development Resume Sample
Work Experience
• Conduct post analysis on promotional activity including volume ROI’s. Identify opportunities for improvement and recommend alternative plans
• Strong precise understanding of marketing place dynamics in class trade customer strategies
• Contribute to organization, staffing, t...
Professional Skills
• Strong organizational skills and excellent...
• Strong analytical and computer skills, inc...
• Leadership skills, excellent interpersonal...
Customer Director Resume Sample
Work Experience
• Progressive customer management and sales leadership experience (including people leadership)
• Develop and lead key strategic Customer Collaboration projects and initiatives for DanoneWave
• Provide Customer Collaboration direction and thought leadership with customers, sale...
Professional Skills
• Strong interpersonal and relationship buil...
• A strong leader with experience managing a...
• Strong executive presence including oral, ...
Customer Success Engineer Resume Sample
Work Experience
• Experience developing OOP applications in a .Net environment
• Daily operational support in Zendesk for all services hosted on the Adobe I/O API platform
• Frequent engagement with clients in the Adobe I/O community Slack channel
• Triaging, troubleshoo...
Professional Skills
• Demonstrates excellent communication and c...
• Excellent interpersonal skills, including ...
• Java or C/C++ development experience inclu...
Customer Loyalty Resume Sample
Work Experience
• Follow up and cultivate Marketing generated leads to determine opportunity and viability
• Develop new business by prospecting via telephone, email and social media to qualify and cultivate new customer relationships
• When possible, close the new sales opportunity with the e...
Professional Skills
• Excellent written and verbal communication...
• Demonstrated record of strong persuasion s...
• Excellent rapport building telephone commu...
Digital Customer Experience Resume Sample
Work Experience
• Think strategically and to connect the dots to the bigger picture, while very comfortable diving into the details required to ensure successful execution
• Demonstrated experience with the adoption of technology and the impact to G2M models and organizational structures
• Exp...
Professional Skills
• Superior judgment, team building, budgetin...
• Well developed PC skills (Word, Outlook, E...
• Experience in consulting and/or start- ups...
Customer Leader Resume Sample
Work Experience
• Define the quality strategy for specific customer portfolio
• Partner with the Operations team to drive fleet improvements (Loss of Production, Unavailability, Trips) and increase customer experience (CX Score)
• Provide leadership to a cross-functional team in Field Services...
Professional Skills
• Measurement system establishment experienc...
• Demonstrate best in class skills in accoun...
• Responsible for reaching goals/objectives ...