Customer Management Resume Sample
Ivah Kerluke
7322 Al Fork,
Phoenix,
AZ
+1 (555) 398 7354
Work Experience
Customer Management Specialist
06/2017
-
PRESENT
San Francisco, CA
- Manage client satisfaction; ensure the highest levels of satisfaction
- Ensure the coordination and execution of timely and effective internal and external communication
- Centralize all service requirements and interacting with internal departments for implementation of ongoing enhancements/solutions
- Ensure team is providing insightful business reviews timely; Ensure they “push” the customer
- Ensure client touch points are provided timely
- Ensure client touchpoints are provided timely
- Ensure Oncology Center of Excellence is actively supporting all Oncology programs for a consistent best in class Oncology customer experience
- Senior Solution Architect background
- Previous end to end, CJ solution design experience
Customer Management
12/2011
-
05/2017
San Francisco, CA
- Knowledge of future trends/changes in the Marketing function within large enterprises
- Demonstrable experience in consulting & consultative challenger selling
- Daily review of retail in-stock and inventory weeks of supply. Monitor and report on order statuses. Communicate issues and opportunities, and work with Hershey’s sales, customer replenishment, and distributor teams for resolution. Also, assist demand planners in development of customer forecast and corresponding supply plan, and assure timely, accurate set-up of new items
- Perform ad hoc reporting for customer replenishment team and Hershey’s sales team. Utilize knowledge of SAP Order Management, Manugistics, PowerPoint, and Business Warehouse to develop reporting and presentation materials. Assists sales team in developing presentations for customer meetings and participates in customer meetings where appropriate
- Provide support to Hershey’s sales team and McLane with deal management, ad-hoc reporting and program data analysis
- Sound knowledge of banking related services, financial advisory rules and regulations
- A good team player with strong business acumen, good people management and communication skills
- Work experience required
- Microsoft Office Suite proficiency includng high-level knowledge of Excel, PowerPoint and Word required
Customer Management Internship
03/2005
-
10/2011
Houston, TX
- Detailed, hands on experience of Real-Time Interaction and Personalisation solutions
- End to end understanding and knowledge of the CJ solution, Customer Management applications and UDA components
- Build and shape the R&D Roadmap
- Detailed, working knowledge of how the R&D function delivers against roadmap
- Hands on delivery of key programmes and projects in financial institutions and Telcos
- Bid management knowledge and experience
- Lead as well as work within a cross functional team
- Knowledge and experience within the Marketing function at large enterprises
Education
California State University Channel Islands
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Responsible for ensuring a positive and interactive work environment to ensure the highest productivity and employee engagement. Drive successful performance management, talent management and communications throughout the organization
- Excellent communications skills, written, verbal, and interpersonal skills sufficient to work collaboratively, resolve situations
- Excellent communication and presentation skills, good inter-personal skills and good written and spoken English and Chinese
- Strong analytical skills, ability to understand the business and develop reporting to support decision making
- Proven leadership experience with a demonstrated record of motivating and developing a team
- Strong analytical skills with the ability to take data and identify insights and sell those insights through to key stakeholders
- Strong Negotiation and Relationship building skills and ability to influence - Ability to influence at all levels and build relationship with key customers
How to write Customer Management Resume
Customer Management role is responsible for analytical, communications, clear, english, finance, retail, credit, integration, auditing, security.
To write great resume for customer management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Management Resume
The section contact information is important in your customer management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Management Resume
The section work experience is an essential part of your customer management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Management resume experience can include:
- Category Analysis - Provide category analysis for category reviews and new item introductions. Utilize findings to make recommendations to the Category Advisor/Customer Development Manager with information for customer presentations and/or account planning
- Partner with Kroger NRS to Develop and implement strategic CCBCC direction with the customer. Deliver financial and market share goals, as well as KO, Bottling system and CCBCC strategic initiatives
- Progressive technology leadership experience in the financial industry or a related field with a strong understanding/focus on CRS Banking
- Basic decision making and problem solving skills are required
- Strategic planning skills sufficient to execute complex assignments and projects which can be ambiguous in nature
- Well-developed negotiation, influencing skills necessary to gain commitment and support to desired outcome
Education on a Customer Management Resume
Make sure to make education a priority on your customer management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Management Resume
When listing skills on your customer management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer management skills:
- Solid analytical, problem solving and decision making skills
- Solid project implementation experience and proven ability to plan, coordinate and execute projects involving cross-functional teams and external partners
- Customer oriented and pro-active attitude with good communication and influencing skills is required
- Good presentation, negotiation, analytical skills together with Business acumen
- Strong verbal and written communication as well as facilitation skills - Confidence to lead and direct discussion across all levels
- Prior experience navigating/using PepsiCo web-based databases, in particular SAP, FSR and STAR2
List of Typical Experience For a Customer Management Resume
1
Experience For Customer Management Analyst Resume
- Analytical and proficient in data management with good project management skills
- Effectively forecast and analyze trends, identify revenue implications of new programs, and optimize pricing strategy for his or her portfolio of products
- Experience in consumer packaged goods or similar industry
- Experience in Scrum, Test Driven Development, Model based testing planning, API level testing, Service Virtualization and waterfall methodologies
- Demonstrated proficiency in leading, developing and executing business strategy is required
- Experience running or creating a scrum methodology that is deeply ingrained in the fabric of a large scale technology function
2
Experience For Customer Management Specialist Resume
- A skilled leader who has built and led high-performing, collaborative marketing teams
- Combination of Customer Management/Marketing/Operations experience
- Monitor Buy Box for priority SKUs & identify when Colgate is losing with recommendations on how to improve
- Execution/Delivery experience of large transformation projects
- Experience with metrics based process improvements
- Dynamic, engaging style with excellent written and oral communication across different audiences
- Highly organized team player with strong initiatives and creative thinking
3
Experience For Customer Management Senior Account Manager Resume
- Synergize across product teams to strengthen value proposition and drive effective business initiatives implementation
- Work and coordinate with different business unit to facilitate sales effectiveness and boost sale productivity
- Ensure operations, workflows and processes are proper and effective, in compliance with internal and external guidelines
- Proven ability to analyze complex data to derive actionable insights
- Sales/client services/account management experience
- Oncology experience in healthcare or/and pharma/biotech services
- Brand Strategies/Priorities –
- Work with Account Managers to provide information that helps build effective account plans, and also, to follow-up on execution of the approved plans
4
Experience For Senior Manager, Rems Customer Management Resume
- Promotional Analysis – Analyze promotion performance and provide insights on their effectiveness, as well as make recommendations for continuous improvement
- Influencing and supporting RFP, customer presentations, demonstrations, POCs of Teradata CJ Solutions
- Drive the strategic focus for testing including functional testing, system integration testing and resiliency testing
- Identify best practices, testing and learning and sharing results with the team
- Management of Testing Team consisting of ~170 resources
5
Experience For Director Customer Management Resume
- Improve Quality of Testing procedures and Management of multiple Testing environments
- Interface with Test Managers on Capacity Testing and Planning
- Identification and/or implementation of testing process improvements and the employment of automation in testing
- Microsoft Office Suite proficiency including high-level knowledge of Excel, PowerPoint and Word required
- Support local annual pricing process with a focus on specific areas
- Manage & scrutinize marketing expenditure and ensure cost efficiency
- Colgate Business Planning -
- Gather brand and category overviews to support business planning
6
Experience For Senior Customer Management Account Manager Resume
- Be on top of market share, retail pricing, trade support, distribution, market growth/decline at a National level and then by retail environment and customer
- Monitor category, segment, and retail environment trends to contribute in brand planning
- Responsible for Testing & QA activities for the NTQA CRS space
- Manage Black box testing with some Gray box and White box focus
- Interact with other external test organizations to perform end-to-end testing
7
Experience For AVP, Customer Management Resume
- Understand customer’s business and tailor a complete set of solutions to address the needs of each customer’s unique shoppers, brand and operations
- Establish cross functional relationships with internal CCBCC Departments including PRGM, MUVP’s Sales Operations, Marketing Accounting, Demand Planning, Distribution and other Customer Management Senior Directors and Teams
- Self-motivated, independent and able to work under pressure
- Maintain relations with customers, monitor the developments and performance and act as business partner
- Develop strategic direction for CCBCC's Customer Management Small Store Team that delivers financial and market share goals, as well as both KO and CCBCC strategic initiatives
- Plan and continuously evaluate talent and team structure to deliver business objectives and drive efficiency; ensuring personnel and team development through active coaching
- Drive positive, collaborative reltionships at a senior level with our major Small Store customers, with the ultimate goal of creating opportunities that drive revenue
- Represent CCBCC in Regional Franchise Leadership Meetings and provide leadership and decision-making for KO system, developing effective relationships at equivalent levels with CCNA, CCR, and other KO Bottlers; acting as a thought leader for our company
- Direct the creation, execution, and tracking of Business Plans for each Chain Retailer on the Customer Management Small Store Team
8
Experience For Customer Management Internship Resume
- Create positive and frequent interaction with all other internal departments impacted by the Customer Management Small Store Team
- Assisting with account qualification utilizing knowledge of marketing business processes within large enterprises and applying this knowledge along with deep understanding of Teradata CJ solutions to determine their applicability to solve the customer problem
- Assisting the VP to launch marketing programs and providing innovative ideas to grow the revenue to achieve business target
- Being able to articulate CJ Teradata solutions to the business problems mentioned above using the full product Suite
- Design, implement and evaluate various acquisition and cross-selling initiatives to achieve business targets
- Delivers strategic recommendations to contribute to new products and /or marketing programs
9
Experience For Director, Customer Management Resume
- Generate ideas to pivot strategies in response to customers’ reactions. Understand drivers and changes in revenue volumes, rates and behaviors of the customer base. Diagnose trends and develop tactics to deliver on the quarterly revenue targets
- Drive innovation of new and existing consumer retention initiatives and programs including device upgrade programs. Understand drivers of customer sat and churn and build programs to build loyalty among the customer base
- Ensure annual revenue goals are being met, while balancing tradeoffs to keep customers satisfied and maintain a low churnrate. Manage the calendar of promotions
- Full ownership of T-Mobile’s connected device business including offers and promotions with a focus on driving adoption and retention among the existing base
- Work with leaders across all consumer facing channels (Retail, Care, and Digital) to develop and align programs, KPIs and tactics to achieve revenue and churn goals
- Develop and execute customer engagement strategies including customer experience programs (CEP) and Immersion, Innovation, and Connection (I2C) process
- Lead, motivate, and coach a high-performing team
10
Experience For Customer Management Senior Manager Resume
- Sales & Operations Planning (S&OP) support and executive review
- Develop a deep understanding of the healthcare marketplace, Therapeutic Area strategies, Channel Distribution Models, and Janssen customer/patient needs
- Janssen Supply Chain (JSC) market strategy development
- Therapeutic Area (TA) account team governance and management
- Business integration and executive communication
- Issue Management support and communication
List of Typical Skills For a Customer Management Resume
1
Skills For Customer Management Analyst Resume
- Develop effective relationships with internal clients, vendors and suppliers to ensure delivery of quality, cost effective and timely services to our customers
- Experience in project management, including 2+ years managerial experience
- Experience in program/project management, including 5+ years managerial experience
- Knowledge of financial drivers; experience in managing return on investment objectives
- Proven track record in aligning an organization’s activities with corporate strategic objectives and brand
- Experience in Sales, Marketing and eCommerce
- Experience working with detailed plans to track project performance and assure timely completion and achievement of project deliverables
- Identify and contribute to new offers, creative, ideas, channels and/or technology capabilities aimed at improving initiative effectiveness and profitability
2
Skills For Customer Management Specialist Resume
- Customer Management/Marketing/Operations experience
- Continually measure the effectiveness of strategies and recommend opportunities for improvement
- Strong track record in driving results
- Or more of experience in the Sales or Consulting in the Customer Management and Applications business
- Working knowledge of marketing/direct-marketing best-practices
- Driving various strategic projects to bring in order to positively influence BAT’s volume, market share and profitability
- Developing and supporting the Team
- Acquiring solution selling knowledge and capabilities
- Analyzing BAT’s and competitors’ performance to generate key insights
3
Skills For Customer Management Senior Account Manager Resume
- Working knowledge of the U.S. healthcare marketplace is required
- Developing basic financial knowledge
- Understanding of major processes in the Marketing function within large enterprises
- Collaborate with Marketing on positioning and rolling out information regarding the product/features
- Contribute to ongoing process improvement across all areas impacting the competitive growth segment
- Support PBC selling teams in development of customer business reviews and deal models leveraging defined processes and systems
- Identify and drive resolution of issues, including those outside established programs of work
4
Skills For Senior Manager, Rems Customer Management Resume
- Manages business planning initiatives for an entire functional area
- Exercises control over budget, policy formulation and planning and significant contribution to future strategy
- Develop/implement strategies aimed at increasing customer engagement across the Canadian Tire family of companies
- General working knowledge of standard MS Office software applications - Outlook, WORD, Power point, and Excel is required
- Provide Sales support in consulting with clients on the most appropriate program design/solution to meet the clients’ goals/needs
5
Skills For Director Customer Management Resume
- Execute Customer Development Agreements (CDA’s) and World-class standards merchandising materials and in store programs
- Manage OT field team for day-to-day execution of OT business development building contacts with assigned key Customers
- Ensure the product line profitability overall is meeting profitability targets along with program level profitability
- Support sales management in optimizing the business
- Collaborate with Senior Management on cross functional areas and other programs, as appropriate
- Collaborate with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
- Execute the implementation of competitive growth and product-specific programs as well as consult and support the delivery of new strategic initiatives
- Ensure proper compliance to all business rules and processes
- Work with vendors, agencies and internal partners for better business optimization
6
Skills For Senior Customer Management Account Manager Resume
- Work collaboratively with internal marketing teams to ensure compliance with partner contracts and ensure all programs generated from the segment are compliant with contract terms
- Provide oversight/leadership to the implementation team for all aspects of multiple, concurrent projects including scope, communications, resources, schedule, risks, change control, issues, and budget
- Provide project leadership to matrixed, cross-functional teams
- Provide oversight/leadership to the team for all aspects of multiple, concurrent projects including scope, communications, resources, schedule, risks, change control, issues, and budget
- Identify opportunities for growth within key customer segments
- Research and stay current on emerging trends, best practices, trends and opportunities in people based marketing/customer relationship management, financial services and the retail landscapes
- Provide leadership and direction to a team of direct reports. Attract, develop, retain, motivate and direct an effective team capable of achieving the department's stated goals
- Provide period, quarter and ad hoc reporting to support effective management of contractual agreements (volume commitments, rebates/funding, equipment placement and service, etc.)
- Ensure set up for new/remodeled outlets are completed accurately, both in the National PepsiCo System and local bottler systems (Equipment, Pricing, Administrative Documents, POS, etc.), communicating contract and outlet level changes throughout the system
7
Skills For AVP, Customer Management Resume
- Act as a primary point of contact for customer's corporate and franchised locations while being proactive in managing the account
- Address questions/issues raised by customers regarding contract logistics, customer service, field sales etc
- Ensure updated and accurate pricing in the system
- Serves as liaison to franchise (non-PBC) bottler community on operational issues related to wired customers
- Partner with Operations, Finance, Sales, Supply Chain, Data Management and PBC locations to resolve customer issues and provide prompt follow-up
8
Skills For Customer Management Internship Resume
- Maintain accurate customer databases (new outlets, outlet closings, change of ownerships, corporate contacts, etc.)
- Ensures all PepsiCo processes and policies are adhered to at all times
- Forecasting: Communicate with customers to ensure that the forecasts that are received are timely and are as accurate as possible, and are consistent with the pricing model
- The ability to work from home in isolation and well as a key part of a team when working onsite or planning internally
- Comfortable with working in a fast-paced and ambiguous environment
- Smart, innovative, and forward-thinking; creatively thinks outside the box
- 3 yrs of strategic and business planning, with ability to co-ordinate inter-department work packages
9
Skills For Director, Customer Management Resume
- Contracts: Manage Plexus and the customer to ensure mutual compliance to the contract
- Inventory: Closely monitor obsolete, slow moving, and excess inventory (OIX) levels and negotiate ways to reduce and/or eliminate OIX inventory with the customers, ensure that issues are escalated to the Customer Manager or Customer Director, as appropriate
- Customer Visits: Leads Plexus customer site visit planning and preparation in ways consistent with the Customer Care Guidelines. Ensures agendas are being followed and objectives are being met during the meeting. Communicates meeting notes, actions, and next steps. Ensures timely completion of commitments made during the meeting
- Strong knowledge of Credit Card business is an asset
- Relentless focus on client experience
- Provide effective communication of business goals and performance against goals
10
Skills For Customer Management Senior Manager Resume
- Progressive product management/development experience
- Experience in financial services and/or product management
- Customer Management/Marketing/Operations experience
- Promotes the Plexus brand through application of Plexus Values and Leadership Competencies.
- A self-starter, someone who takes initiatives to anticipate and resolve issues
- Digitally savvy and digitally curious
- Understand the dynamics of eCommerce
- Understand systems and IT
List of Typical Responsibilities For a Customer Management Resume
1
Responsibilities For Customer Management Analyst Resume
- Serve as single point of accountability to Commercial
- Provide voice of the Commercial/customer to Janssen Supply Chain to drive strategic and tactical improvements to Janssen business and our supply chain response
- Develop regional Janssen Supply Chain (JSC) strategy aligned with Commercial strategy (TA, Strategic Customer Group - SCG)
- Partner with Strategy & Deployment (S&D) to shape and lead customer solutions/I2C
- Integrate customer needs, local market and product inputs into JSC/JJSC Supply Chain and JSC product strategy
- Develop JSC tactics, action plans and value metrics for defined local strategy
- Monitor and communicate progress of local market (U.S. Therapeutic Area) strategy and tactics to ensure business success (Commercial LT, JSC LT, JSC organization)
- Partner with S&D team to develop and refresh JSC strategy inputs (local market and product) validate local market and product reports linked to overall JSC Strategy
2
Responsibilities For Customer Management Specialist Resume
- Understand brand strategies & priorities. Learn to initiate & synchronize brand strategies/priorities with customer strategies. Assist in achieving flawless execution of product initiatives
- Work with Account Managers to provide information to aid in development of effective account plans, and follow-up on execution of the approved plans
- Provide information to determine the effectiveness of promotions through post analysis, and make recommendations for continuous improvement
- Working knowledge of CBP process and tool
- Secure alignment and compliance between the Local Price List and the Global Price List and Global Discount List. Work closely with Market Commercial Practices Drivers to support pricing related issues and share best practices
3
Responsibilities For Customer Management Senior Account Manager Resume
- Support overall commercial compliance driving commercial policy understanding supporting on-time closure of commercial practices related audit issues, securing exception and escalation process in place
- Support any specific projects related to pricing and commercial practices as a subject expertise
- Provide support and input on contract pricing and other elements as needed
- Expertise in understanding of commercial compliance and legal framework
- CBP - Working knowledge of CBP process and tool
- Support implementation of Market convergence plan, and the cross-border issues
4
Responsibilities For Senior Manager, Rems Customer Management Resume
- Implement Commercial Tools and System Automation
- Lead specific operational or customer management activities / projects with the customer
- Work closely with Relationship Management Process Driver to support with issues related with forecasting, value selling, credit and collections and relationship management
- Strong data and information analytical ability with good presentation skills
- Strong ability to deal with ambiguities and make sound judgement
- Assertive to drive and implement changes
5
Responsibilities For Director Customer Management Resume
- Promotional Analysis – Provide information to determine the effectiveness of promotions through post analysis, and make recommendations for continuous improvement
- Possess a track record of transforming a business through strong execution and delivery
- Strong talent focus and ability to successfully recruit and develop experts from leading organizations
- Drive local implementation of different regional initiatives and ensure seamless execution and comprehensive tracking and learning
- Exercise control over budget, policy formulation and planning and significant contribution to future strategy
- Hands-on knowledge of Testing & QA practices, principles, and tool-sets
- Plan and execute different acquisition and cross-selling strategies & initiatives to achieve business KPI on both customer EOP & portfolio growth
6
Responsibilities For Senior Customer Management Account Manager Resume
- Conduct retail store audits to troubleshoot problems and monitor competitors activity
- Process and tool knowledge
- Provide monthly category/brand updates and
- Responsible for strategic program oversight and reporting and significant contribution to future strategy of the group including Test Project management, technical leadership, audits, check points, and other requirements
- Ensure Software Development Lifecycle (SDLC) Methodology and Practices and ensure Testing & QA principles are maintained, delivered and applied across the Consumer Technology organization in compliance with corporate policy and best-practice standards
- Produce monthly reports and metrics on team performance, impacts and improvements to organization
- Coordination of Requirements walkthroughs to ensure that they are clear, concise and testable
7
Responsibilities For AVP, Customer Management Resume
- Leading and having accountability for the development and execution against Test Plans and Test Scripts (ensuring traceability from the Test Scripts back to the Requirements and Design)
- Drive process standardization with consistent measures of progress, quality, benefits across the CRS space to continue our drive towards a client centric organization creating product model principles
- Improve our interaction model and provide greater clarity and accountability between teams
- Understand end to end functional needs for CRS products such as deposit products, payments and associated regulations/reporting needs for developing a functional solution for various transformational projects
- Support across multiple time-zones and geographies, working with vendors across Citi
- Establish and build relationships and partnerships across business, technology and operations
- Drive successful performance management, talent management and communications
8
Responsibilities For Customer Management Internship Resume
- Engage and influence stakeholders at all levels within an organization, from the most technical engineer to the savviest business / executive leader
- Familiarity with the major line of business activities within CRS Banking. Broad financial expertise with knowledge of financial and economic fundamentals, and business policies, products, processes, systems and roles
- Adhere to the Bank’s policies, standards, operations guidelines/procedures, security and internal control measures and comply with the Ordinances and Code lay down by the Government and the related regulatory authorities
- Provide business analysis for category reviews and new item introductions
- Results oriented, able to complete assignments in a timely & accurate manner
- Manage Amazon catalog with Customer Development Team: On a regular basis, review & correct Amazon Colgate product catalog to ensure all elements are correct & nothing has been replaced or eliminated
9
Responsibilities For Director, Customer Management Resume
- Accurately and in a timely manner upload, monitor and optimize Colgate content on Amazon website including product images, descriptions, bullet points, tagging, ingredients, videos and other product detail page content from eToolkits&/or Prodigi. Understand Amazon’s website requirements
- Excellent Stakeholder management and able to shape and influence at all levels of organization (GOC, CGC, President, JSC LT) is required
- Ensure new products are implemented correctly and on time with Amazon
- Analyze our of stock issues and identify opportunities to improve; share with Customer Development Team
- Monitor competitive activity and share with core eCommerce team
- Identify, test, monitor and share Test and Learn opportunities
- Support Amazon Customer Development Team in preparing Amazon business reviews and on-going business updates, including the status of brand pages, product reviews and highlighting content opportunities for the retailers' websites
- Set up monthly promotions and other activities using Amazon tools
- Microsoft Office Suite proficiency including high-level knowledge of Excel, PowerPoint & Word
10
Responsibilities For Customer Management Senior Manager Resume
- Act as coach to Field Account Managers to ensure outstanding execution
- Lead employee engagement strategy to improve satisfaction, retention, and diversity
- Knowledge of the Bank’s customer/business objectives, issues and challenges as well and the current trends and implications of the International markets
- Willingness and ability to travel extensively across the International region 50%+
- Progressive leadership roles with substantial GM type experience with a consumer-focused, subscription-based consumer business. Proven track record of successfully driving incremental revenue and customer retention
- Influence, lead and coach direct and cross-functional teams, and champion new concepts and ideas
- Forge strong relationships with stakeholders and clients, engendering trust and developing collaborative partnerships that support mutually beneficial business goals
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