Customer Quality Resume Sample
Annette Rau
9059 Lester Keys,
New York,
NY
+1 (555) 187 3009
Work Experience
Customer Quality Leader
01/2018
-
PRESENT
Detroit, MI
- Ensure adequate planning and performance of customer management processes, e.g. attend and communicate customer meetings
- Represent BCS as champion and coordinate multiple site/region inputs to customer
- Develop network with appropriate customer contacts – act as communications liaison between global BCS sites and customer
- Schedule and lead customer scorecard / issue reviews
- Assist sites in negotiating PPM/NCT/binning and reducing customer costs
- Support our customers who are facing product or systems quality issues
- Support Sales force on critical customer issue communication and resolution
- Organize inspection and testing process on returned products
- Decision on critical customer communications
Customer Quality Analyst
03/2013
-
11/2017
Philadelphia, PA
- Able to interface at top executive levels in customer organization
- Build and manage global team
- Cross functional and cross business unit leader
- Acts with urgency
- Understand basic quality systems and requirements
- Creates strategic and operating plans for the site’s quality improvements
- Experience in a high-tech oriented environment like Automotive or Medical Devices in (preferable) Quality positions
- Experience in the intellectual property industry required
- Strong capability in problem solving
Customer Quality Asst Engineer
12/2007
-
12/2012
Phoenix, AZ
- Manage a team of engineers and technicians
- Continuous process improvement to deliver Best in Class customer service
- Monitors and analyzes all relevant customer satisfaction data and studies that relate to product quality, principally warranty date, JD Power IQS, CSI, APEAL, SSI, NVCS, and Consumer Reports. Sources of information also include various print and on-line enthusiast publications
- Ensures that all quality issues that qualify as non-design related (defect and malfunction) are identified, quantified, defined, and analyzed
- Supports Group Customer Quality Team for Volkswagen/Audi and contributes to the overall Group Quality team to ensure that activities are in alignment and all possibilities of synergies and sharing best practices are realized
- Liaises with relevant individuals at JD Power, Consumer Reports, and like entities to assure group efforts realize maximum potential
- Excellent inter cultural skills
Education
Upper Iowa University
2002 - 2007
Engineer's Degree in Science
Professional Skills
- Strong influencing skills and ability to use these skills to effect actions within the organization
- Demonstrates operations and technical skills and understanding of Flex’s functional standards
- Strong skills associated with MS-Office products
- Strong communication, teamwork, and analytical skills
- Strong communication skills to interact with both customers and various departments within VWR
- Excellent computer skills, ability to follow written and oral instructions
- Good inter-personal skills in managing and dealing with customers and overseas counterparts
How to write Customer Quality Resume
Customer Quality role is responsible for analysis, reporting, credit, training, integration, database, manufacturing, design, research, travel.
To write great resume for customer quality job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Quality Resume
The section contact information is important in your customer quality resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Quality Resume
The section work experience is an essential part of your customer quality resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer quality responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer quality position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Quality resume experience can include:
- Strong skills in analysis of data
- Operates effectively in global networks
- Skills concerning data analysis
- Good communication, drive ability, coordinate and presentation skill
- Good English knowledge, verbal and writing
- Experience in quality management/purchasing/or account management
Education on a Customer Quality Resume
Make sure to make education a priority on your customer quality resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer quality experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Quality Resume
When listing skills on your customer quality resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer quality skills:
- Good inter-personal and customer-facing skills
- Excellent problem solving and communication skill
- Effectively handle difficult or demanding personalities through communication and action
- Experienced in all phases of the product life cycle including (but not limited to): engineering design, development, manufacture
- Strong background in structured problem solving, PFMEA’s, APQP, Control Plan, PPAP, MSA, Gage R&R, Process Capability
- Experience working with regional/global remote teams
List of Typical Experience For a Customer Quality Resume
1
Experience For Customer Quality Analyst Resume
- Determines root cause of customer complaints based on various field monitoring criteria such as market studies (JD Power, Consumers report, etc.), warranty, appropriate analysis activities (such as on-car analysis), and other inputs
- Drive continuous improvement in support of product quality, customer experience, delivery and cost initiatives
- Experience in Mechanical, Electrical, Design or Process Eng
- Experience in a high volume industry
- Very good quality background
- Quality functions, and good knowledge of Quality Systems
- Good knowledge in 8D approach
- Strong mechanical knowledge and able to learn quickly on product specification, knowledge in basic electrical knowledge is an advantage
- In the Semiconductor industry with relevant experience in at least 2 of these areas
2
Experience For Customer Quality Leader Resume
- Experience in RMA process
- Strong leadership presence, self-motivated, self-managed
- Customer quality experience
- Experience in an automotive service department role
- Excellent technical competency
- Brings Leadership experience
- Leading and/or participating in PQST (Product Quality Steering Teams) quality improvement planning
3
Experience For Director of Customer Quality Resume
- Documenting and working with lessons learned, best practice and industry leading innovations
- Training of the corresponding TE employees concerning specific customer requirements and specifications
- Developing a strategy to manage specific customer accounts and drive quality KPIs to provide a pathway to new business opportunities
- Working with customers to satisfy their requirements (FA response time, zero defects)
- Understanding customer specific requirements (IATF, AIAG, VDA, BIQS etc)
- Setting quality goals and improvement plans (Quality Improvement Plans, PPM roadmaps, Cost of Quality reduction)
- Driving relentless 8D/Corrective action management for customer issues
- Analysing of customer data for TE quality performance against TE data. (Techs, Opex)
4
Experience For Customer Quality & Reliability Manager Resume
- Having advanced knowledge of payments/card industry (primarily authorization and acceptance related) is an advantage
- Manages custom reporting through data mining, data modeling, data analysis, cost/benefit analysis, process mapping and/or problem analysis
- Responsible for data management, analyzing performance, identifying problems, and developing recommendations that support operations management
- Drive customer escalations to satisfactory resolution by working with sustaining engineering teams on root cause and corrective actions
- Proactive and high speed in following up, executing and resolving key customer feedback issues
- “Doing the right thing” mind set and attitude
- Ensures Customer Quality Engineers are providing regular reporting of Bucharest plant quality status in customers’ portals
- Familiar with various problem solving methods, including fishbone analysis, DOE, statistical methods,5 Whys, PDCA, FMEA, 8D process
5
Experience For Customer Quality Champion Resume
- Acquires necessary information related to specific field issues through existing networks to VWAG (GQ, TE), factories, ERL, EPC and other appropriate sources
- Execute transactional tasks to support the complaint management process (DHR review and scanning, data collection/correction/upload, CAPA/FIR Linkage etc…)
- Writes, speaks, and presents clearly across a variety of settings. Adjusts communication style by articulating technical concepts to non-technical groups
- Publishes consumption and spending reports Weekly/Monthly/Quarterly
- Invoice review and pricing audits
- Intermediate purchasing and inventory knowledge
- Self-manage and self-motivate; forward thinking
- Proficient in trouble shooting
6
Experience For Senior Director, Customer Quality Resume
- Supports with implementation and following of ISO 9001, IATF 16949 and CSR within organization
- Ensures the reporting systems with regards to customer quality incidents are updated
- Individual would be responsible for driving FA results to root cause and corrective actions
- Utilize traditional and advanced Quality planning tools (8D, A3, Ishikawa)
- Communication of specific customer requirements concerning Q-topics (e.g. quality assurance agreements, customer manuals) to responsible TE function units
- Lead and drive improvement activities with TE production plants regarding his customer of responsibility
7
Experience For Customer Quality Agent Resume
- Review of customer quality agreements and preparing vendor addendum
- Ability taking decisions & team worker
- Independent working behaviour
- Independent starter, multi-tasking, forward thinker
- Change mindset (out of the box thinking)
- Focuses on technical field issues with infotainment systems and components
- Identifies/determines appropriate approach, required resources, and involved areas of VW organization
- Identify unique or unusual issues or trends, present in appropriate forums, and escalate through DCF Quality Systems
8
Experience For Customer Quality Clinician Resume
- Utilizes information on quality issues from a variety of automated systems as well as ad hoc communications to identify root cause, analyze trends, and determine actions and owners
- Possesses product/process technical knowledge adequate to resolve immediate and long term quality issues
- Has ability to make decisions and facilitate change implementation actions needed by service and operations groups through influence and collaboration
- Works with business leaders and cross-functional teams to represent interests of the customer and stakeholders and drive the integration of feedback into decisions on processes
- Tracks and monitors resolution of escalated issues and communicates back to stakeholders to assure a closed loop process
- Participates in targeted customer visits as needed
- Provides insight to VOC (Voice of the Customer) and identifies and drives improvements to Customer Satisfaction by utilizing both direct and indirect customer experience feedback
- Knowledge of operational processes and ability to diagnose process problems
- Manage customer interface, incl. customer audits/visits - translate the VOC and VOB, establish trust
9
Experience For IP Rules Customer & Quality Liaison Resume
- Manage quality process incl. escalation
- Make processes measurable and report, proactively follow up
- Convert VOC in business processes and monitor them
- Directly partner with the other functions within quality as well as engineering and integrated supply chain, and service to improve customer satisfaction and drive customer loyalty to HSPS
- Collaborate with the service team Improve repair quality by enforcing quality assurance requirements; collaborating with the service engineering and engineering teams in design and process improvements
- Remove barriers to team execution through cross-functional influence enabling the continuous improvement efforts
10
Experience For Customer Quality Expert Resume
- Build confidence and credibility in order to influence internal and external customers and stakeholders
- Drive proactive and interactive communication with service engineering, Sustaining and GBE Quality, Product LOB, and engineering to maximize product quality and minimize costs
- Report status and escalation to Leadership on Critical quality issues affecting HSPS
- Manages customer specific Product Change Control program
- Manages time sensitive customer specific projects
List of Typical Skills For a Customer Quality Resume
1
Skills For Customer Quality Analyst Resume
- Quality experience in process industry
- Handle multiple tasks and establish appropriate priority
- Undertake Customer complaints’s handling and administration, including appropriate complaint analysis
- 55-60 hours/week at peak times including weekends
- Utilize problem solving and Six Sigma discipline to eliminate customer issues
2
Skills For Customer Quality Leader Resume
- Maintain scrap pricing updates
- Work in cross-organizational and multi-functional teams in a global matrix organization with manufacturing operations and an international mindset
- National and international travel
- Flexibility required for travel on short notice (24 hrs. or less)
- Travel required inside and outside of the US (Ports, Dealers, VW Factories, Suppliers, Technical Centers)
- Prepares estimates that address the customers’ needs and available services
3
Skills For Director of Customer Quality Resume
- Visits customer’s place of business to assess quality concerns and design questions
- This role can be based in either Minneapolis, MN or Davidson, NC
- Report as necessary on changes in standards and on performance against standards
- Process return coils and issue credits
- Track small coils and issue credits
4
Skills For Customer Quality & Reliability Manager Resume
- Track customer samples through system
- Track trial metal through system
- Manage shared drive (network folder file system)
- Manage Customer Quality website content
- Maintain e-mail distribution lists
- Fulfill data and report requests from Customer Quality Engineers in field
- Visit customers and suppliers when necessary
5
Skills For Customer Quality Champion Resume
- Position requires 20-30% travel
- Familiarity with Six Sigma and Statistical Quality Control
- Convey technical information into layman’s terms for complete communication
- Perform, understand and communicate detailed information analysis and evaluation
- The Customer Quality Champion manages several customer accounts in all aspects of Quality and continuous improvement
- Open-minded and result oriented
- Technically investigate the complaints using the customer feedback, the samples provided by the customers, the Quality Control data, the test results requested to reproduce the defect, the traceability data of the goods delivered and the continuous communication with technical field team
- Undertake Customer complaints's handling and administration, including appropriate complaint analysis. Decide on outcome of Complaints, based on factual analysis
6
Skills For Senior Director, Customer Quality Resume
- Has 5-10 years of relevant job experience in related industry (HVAC/R, automotive,…)
- Is willing to travel around Europe (approx. 20%)
- Refrigeration system know-how is a big advantage
- Travel as required (10%) to support process improvements and audits.8225170412
- Listen to TS/CQE customer inputs and drive the voice of customer into development and upstream functions/processes - support "shift left" initiatives
- Knowledge of code development, and use of data analytics in the development/root-cause FA process
- Knowledge of software packages, automation, and data management
7
Skills For Customer Quality Agent Resume
- Possess leadership skills to build and maintain a team oriented environment, interpersonal skills with the ability to motivate; be flexible, decisive, proficient at conflict resolution, and proactive problem solver
- Identify with internal and external customers including define and describe the impact of internal customers on external customers and develop methods for engaging internal customers to improve products, process and services
- Use various tools and techniques to identify and prioritize customer needs and expectations, monitor priorities to resolve conflicting customer requirements and demands, and develop methods for managing capacity and resources to meet the needs of multiple customers
- Apply and understand quality models and theories, basic statistical techniques, problem solving and prevention, project management and planning tools, process management and improvement tools, lean methodology and visual management
- Experience in managing cross-functional projects and implementing process improvements
- Sharing/enforcing best practice (PRP)
8
Skills For Customer Quality Clinician Resume
- Being the WOS change agent and drive continuous improvement
- In-depth knowledge of quality systems including alignment to the Enterprise’s broader mission
- Familiar with CMOS semiconductor device manufacturing process is an added advantage
- Investigate complaints, trends, and target/threshold breaches for periodic reporting and ad hoc requests (CAPA, Issue Escalation, etc…)
- Create reports and present information in appropriate forums (Post Launch Issues Monitoring, Management Review, CAPA Governance etc…)
- Continuously improves the process by proactively analyzing data to identify opportunities for process changes before customer impact occurs
- Familiarity with Jira, Serena or similar incident logging tools
- Provide leadership and direction to the Regional Customer Quality Program Managers in performing business analysis of strategic customer satisfaction solutions
- Where appropriate, conduct Failure Investigations and assist in the processes for submission of Medical Device Reports and Alternate Summary Reports
9
Skills For IP Rules Customer & Quality Liaison Resume
- Escalate identified issues per DCF Quality Systems and Procedures
- Ensure that HARMAN has properly considered the Voice of the Customer throughout product development and production; Use knowledge of the customer’s product and processes to drive customer satisfaction
- Provide resources to facilitate product/process change implementation and support customer production trial runs as required. Assist Harman manufacturing plants in gaining customer approvals of changes and PPAP’s
- Work directly with cross functional teams to ensure customer complaint resolution including analysis for root cause and identification of corrective action plan for improvement are communicated to all relevant stakeholders
- Execute customer quality surveys (including visits), establishing metrics and management reporting processes to track early warning of new issues for continuous quality improvement
- Experience in quality or quality engineering in a design, engineering or manufacturing environment
- Support planning and successful execution of on-site customer visits
10
Skills For Customer Quality Expert Resume
- Execute the customer qualification process when requested and/or required
- Coordinate containment and corrective and preventive actions in conjunction with all related functional groups and provide feedback to customer as required (close loop feedback)
- Implement, review, and improve quality system procedures which support Ingersoll Rand’s strategic initiative to improve the customer experience and produce Delighted Customers
- Excellent communication skills with all levels in the organization
- Trong analytical experience, ability to develop and interpret metrics
- Coach sales, service- and plant personnel on quality principles and best practices associated with Customer Satisfaction Management
- Establish partnerships with key stakeholders (internally and externally) to influence others without direct authority
- Proficient in contemporary QC and QA tools such as QMS, AQP, Six Sigma, SPC, PPAP, etc
List of Typical Responsibilities For a Customer Quality Resume
1
Responsibilities For Customer Quality Analyst Resume
- Relationships: Facilitates and/or leads quality excellence teams
- Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause. Manages data through data mining, data modeling, data analysis, cost/benefit analysis, process mapping, and/or problem analysis
- Audits and risk notification for evaluation by Senior customer management
- Collects and implements Global Customer Forecasts
- Coordinates global team efforts to reduce dead and at risk inventories
- Detailed knowledge of Information Access and System ESS; Intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Advanced understanding of Microsoft Access
- High regard for safety, quality and adherence to protocols, policies and procedures
2
Responsibilities For Customer Quality Leader Resume
- Make sound business decisions with limited consultation with manager
- Manages a team of Customer Quality Engineers and Quality Technicians to ensure Customer quality commitments are followed
- Accountable for Customer Quality team metrics (Time to Respond to Customers; quality of 8D & Customer’s response)
- Prepare weekly and monthly quality reports with regards to customer quality performance
- Manages the non-quality costs and ensures plant objectives are achieved
- Lead people and work with teams
3
Responsibilities For Director of Customer Quality Resume
- Communication with customer about quality related topics
- Support of the customer and the TE function units with problem solution as well as escalation of customer problems with the responsible TE units
- Mediator between customer and TE function units for all kind of quality issues
- Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) in close cooperation with the responsible TE unit Quality Manager
- Leadership for customer scorecards and definition of actions by negative trend
- Discussion of quality targets with the customer to find common understandings
4
Responsibilities For Customer Quality & Reliability Manager Resume
- Participation on customer quality meetings
- High communication and mediator competence
- Computer literacy is essential (Microsoft office)
- Familiar with electrical and physical failure analysis techniques
- Team player and able to lead in a team environment
- Work collaboratively and influence cross functional Teams
- Fluent in Excel, Powerpoint
5
Responsibilities For Customer Quality Champion Resume
- Audi/Volkswagen product knowledge (i.e. Infotainment, Driver Assistance features, etc)
- Be service-minded and determined
- Be familiar with core quality tools such as SPC/MSA/PFMEA/8D/5Why/Fishbone/Minitab, etc
- Ensure the robust change management process for all ECN’s & process improvements through Kaizens
- A great listener and ability to provide empathetic customer service
- Quality Management, Sales or Six Sigma
6
Responsibilities For Senior Director, Customer Quality Resume
- Structured approach (Certified Six Sigma Black Belt)
- Verantwortung & Qualifikation
- Flexible and loadable
- Create and implement a short and long term vision for the customer quality team that ensures world-class customer experience and develop a strong team who can work globally in a highly matrixes environment and where employees can develop, do their best work and contribute to the company’s success resulting in a competitive advantage for Honeywell
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