Customer Fulfillment Resume Sample
Timmy Rath
29656 Rutherford Crescent,
Boston,
MA
+1 (555) 659 0203
Work Experience
Customer Fulfillment Manager
03/2018
-
PRESENT
Los Angeles, CA
- Create quotes for common parts and services for the assigned customer base
- Be responsible for outage planning, engine induction, service depot updates, and logistics
- Update and maintain outage forecasting for the assigned customer base
- Lead outage demand placement including parts requests, repair scheduling, and field resource needs
- Track engine progression through service depot and provide updates to the Customer Service Leader (CSL) and/or customer
- Update and maintain input into the Oracle Field Services (OFS) system and other ERP systems used to support the servicing of Aero Derivative units
- Support CSL as needed in customer communication, completion of outage and customer relationship deliverables
Customer Fulfillment
01/2012
-
09/2017
Los Angeles, CA
- Graduate with min experience of 5-6 years
- Good business communication both verbal & written
- Knowledge of order to cash process & supply chain
- Relevant experience in order, credit management & cash
- Identify the Out-of-Stocks and Fill Rates opportunities in each market, channels, packages in terms of Revenue, Transactions and Unit Cases
- Assess the Supply chain & operative capabilities with our bottlers as S&OP Process, Right inventory levels in CEDIS, Commercial Levers capabilities (i.e; mix cases, secondary packages, combo assortment), delivery service level to find the root cause of out stocks/ fulfillment to propose solutions that help to increase Availability by reducing out stocks levels in BU Priority market
- Create process, routines and programs to reduce Out of Stock, improve Fill Rates and improve availability supporting some Key RTM projects across BU,
- Provide end to end operative solution in Returnable packages @ POS that include: Glass productivity, management Policy, inventory, interchangeability, mix cases, picking, Glass lost and recollection, etc
Customer Fulfillment Manager
08/2007
-
10/2011
Boston, MA
- Define Full potential for Returnable packages in the Market introduction in to increase coverage and VPO for Priorities market
- Follow up of annual Returnable Package introduction with the Operations
- Document and Share best practices, regarding OOS reduction & Availability improvement
- Facilitate weekly stakeholder meetings (100% Meeting) with a focus on relevant service KPI’s, unresolved cross functional issues, pull forward planning, airfreight shipment decisions, monitor, fix and cleanse order book based on aRun Preview Reporting
- Proficient in general office productivity software
- Responsible for outage material logistics planning
- At least 3 additional years of experience in a customer support, operations or forecasting role.
Education
California State University Channel Islands
2001 - 2006
Bachelor's Degree in Economics
Professional Skills
- Strong relationship building skills illustrated through current or past work experience
- Excellent interpersonal, presentation, and influencing skills with a strong customer focus
- Outstanding analytic skills with a demonstrated record of driving improvement within the supply chain and demand forecasting areas
- Demonstrated communication / organizational skills
- Demonstrated communication & organizational skill
- Experience on large construction projects (>$100MM); EPC experience
- Strong financial knowledge and commercial / contractual experience
How to write Customer Fulfillment Resume
Customer Fulfillment role is responsible for software, events, manufacturing, reporting, purchasing, database, training, credit, finance, refrigeration.
To write great resume for customer fulfillment job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Fulfillment Resume
The section contact information is important in your customer fulfillment resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Fulfillment Resume
The section work experience is an essential part of your customer fulfillment resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer fulfillment responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer fulfillment position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Fulfillment resume experience can include:
- Superior communication, interpersonal skills, professionalism
- Advanced skills with MS Office programs; Outlook, Excel, PowerPoint, Internet
- Demonstrate sound judgment in decision making, abiding appropriately to establish guidelines and procedures
- Experience working in a fast paced, high volume environment while maintaining standards for
- At least 3 additional years of experience in a customer support, operations or forecasting role
- Work independently to prioritize tasks under the pressure of competing demands
Education on a Customer Fulfillment Resume
Make sure to make education a priority on your customer fulfillment resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer fulfillment experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Fulfillment Resume
When listing skills on your customer fulfillment resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer fulfillment skills:
- Strong oral, written and telephonic communications skills both in English and Hungarian
- Process requests for authorization accordingly. Excellent communication skills
- Demonstrated teamwork through flexibility and reliability; superior customer service skills
- Good financial knowledge and commercial / contractual experience
- Strong customer service orientation, demonstrated track record
- To work quickly, accurately, and effectively to resolve customer issues
List of Typical Experience For a Customer Fulfillment Resume
1
Experience For Customer Fulfillment Manager Resume
- Effectively manager and mentor direct report employees
- Manage daily reporting and functionality to ensure appropriate action is taken to maximize Key Performance Indicator (KPI) effectiveness
- Provide concise evidence with data to affect behaviors needed by project teams
- Gas turbines and Steam turbines background experience required
- Develop and maintain the Refrigeration and Laundry SIOP that maintains the operation's goals for finished goods production, inventory, and sales
- Lead outage demand placement including parts requests, repair scheduling, and Field Engineer (FE) resourcing
- Coordinate billing and invoicing with internal groups (Open Source Software (OSS), Shops, Tooling Facilities, etc.)
- Own financial pacing, cost classification, billing and collections for the portfolio
- Be responsible for managing enhanced outage planning program (Readiness to Serve) within the portfolio
2
Experience For Customer Fulfillment Specialist Resume
- Update and maintain inputs in the Field Service Portal (FSP) and drive outage forecasting accuracy for the assigned customer base
- Ensure accurate set up and maintenance of Customer Fulfillment specific material and customer master data to facilitate accurate processing of customer orders
- Identify opportunities to implement Macros/VBA scripting or other technology to decrease manual order touches and automate processes
- Advanced Excel to include macro building
- Enter and process all incoming orders with accuracy - EDI, web portal based, e-mail
- Proficiency in Microsoft Office applications – Outlook, Excel (Vlookup, IF formulas, advanced filtering, pivot tables), Word and PowerPoint
- Conduct and chair operational meetings driving rhythm
3
Experience For Customer Fulfillment Leader Resume
- Constantly explore his/her supported customers’ needs and expectations, drive his/her team’s accountability and their external focus
- Set a strategy for his/her customers’ fulfilment, constantly communicate fulfilment results and initiatives for his/her supported customer base
- Manage overall project controls rigor for portfolio outages
- Drive implementation of productivity programs to improve margin growth
- Support CSLs as needed in completion of outage and customer relationship deliverables
- Support CSL as needed in completion of outage and customer relationship deliverables
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly
- Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract
- Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts
4
Experience For Customer Fulfillment & Engineering Leader Resume
- Provide technical instruction and assistance to customer representatives for GAS/Aero in case of emergency at customer's sites
- Exhibits behaviors that support the organization’s mission and core values
- Facilitate stakeholder meetings with a focus on relevant service KPI’s, unresolved cross functional issues, pull forward planning, airfreight shipment decisions, monitor, fix and cleanse order book based on aRun Preview Reporting
- Responsible for leading the CFS to meet parts fulfilment metrics/ KPIS and ensure orders are executed timely and customers’ parts orders are fulfilled completely and on time to ensure customer satisfactions
- Manage parts process from quotation through delivery
- Update and maintain input in the Field Service Portal (FSP), and MyOutage as needed
- Direct all branch activities in accordance with established policies and objectives and ensure that business objectives for the branch are achieved in the most efficient and cost-effective manner
- Develop and implement quarterly and annual branch business and sales plans as well as analyses, reports and implement improvements with regard to achievement of plans
5
Experience For Manager of Customer Fulfillment Team Resume
- Lead the Commercial Engineering team to deliver winning proposals through the Inquiry to Order (ITO) stage including scoping, risk analysis, scheduling and costing of projects and variations. Negotiate contracts on key transactions ensuring a ‘Speed to Yes’ mentality
- Work across demand planning organization to improve forecasting toolset, reporting and overall team performance
- Partner with supply planning organization to drive inventory productivity and reduction in spoils
- Support CSL as needed in completion of outage and customer relationship deliverable
- Provides support to FSE’s and Dealers on issues of product availability & part number identification
- Work with Operations to ensure timely completion of POVs, Claims, IPQ etc..
- Perform and deliver annual performance reviews for direct employees
6
Experience For Customer Fulfillment Manager, Lowes Resume
- Identify, capture, and report key performance metrics for customers and programs supported
- Prepare margin reviews for CSA agreements (if applicable) within assigned customer portfolio
- Lead and develop a team of customer facing demand planners to meet key customer fill rate objectives, successful execution of promotional events and improved forecast accuracy
- Serve as senior-level liaison between supply chain and key account teams to improve quality of communication regarding promotions, new distribution and order processing
- Manage reporting, evaluation and corrective actions for customer fines related to supply chain performance
- Lead Cross-Functional Projects such as New Customer Implementation, Systems Integration, Customer/Distribution Center Alignment, and Roles and Responsibility RACI Development
- Lead and / or attend regularly scheduled meeting with the assigned key account teams to review performance to KPI’s, growth opportunities and trends, plans for at-risk inventory, new business/sku offering inventory status
- Provide data driven insight and actionable feedback to assigned key account teams regarding quality/accuracy of non-historic sales projections
7
Experience For Customer Fulfillment Manager, Taiwan Resume
- Run the department’s operational management system to achieve monthly, quarterly and yearly targets and Key Performance Indicators
- Liaise with other Lenovo functions within Global Supply Chain to ensure that customer orders are loaded, released to manufacturing and delivered in line with our contractual SLA’s
- Formulate solutions for continuous improvement of order processing and work closely with the Operational Excellence Team and Lean Champions to reduce waste & increase efficiency within the department
- Operational leadership of day to day activities within team and with external Business Process Outsourcing (BPO) team
- Partner and collaborate with other members of the Process Excellence Team, Collaboration Team, BPO and the Associate Management Team to optimize outcomes
- Document standardized processes and procedures to ensure sustainable adherence
- Provide escalation support to BPO team for issues that require additional subject matter expertise to resolve
- International Organization for Standardization (ISO): maintain consistent standards and ensure annual audit readiness
- Ensure proper execution of internal system tools to ensure the goals of product supply and customer demand in order management are met
8
Experience For PS China Customer Fulfillment Manager Resume
- Intermediate to Advanced level in all Microsoft Office Applications
- Provide customer service for Polycom distributors and resellers as well as other internal departments
- Work with cross functional teams to clear order backlog
- Maintain strict Sarbanes-Oxley (SOX) compliance controls and ensure that all orders are booked in accordance with the law
- Advance knowledge of export & import regulations, terms and processes
- Communicate across direct organization
9
Experience For Customer Fulfillment Data Manager Resume
- Present to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy
- Experience in aeroderivative gas turbines
- Follow frameworks to get through the processes
- In this role he / she shall utilize his experience and expertise to solve problems, develop and execute objectives for him /her and others, and have the ability to affect short-term and some long-term business goals
- Monitor and drive engagement within the team to meet deliverables measured against goals
- Own parts fulfilment targets, maintain, enhance and improve parts fulfillment metrics
- Drive the team to participate and support key business Simplification initiatives and system enhancements
- Provide support for order conversion, sales execution and lead revenue-recognition process for the regions in scope
- Establishes and sustains a culture that promotes a safe and positive work environment
10
Experience For Customer Fulfillment Center Team Member Resume
- Advanced command of English and German languages
- Proficient in ERP (Oracle) & Microsoft Office
- Drive process improvements and solve complex problems
- Providing leadership and an overall assessment and guidance to the Customer Service team in Proactive Order Book Management including best practices while highlighting sales order risks
- Lead bi-weekly senior stakeholder meetings in managing the Post Buy process with a focus on relevant service KPI’s, unresolved cross functional issues, pull forward planning, airfreight shipment decisions, monitor, adjust and cleanse order book based on aRun Preview Reporting
- Lead and facilitate all forecasting of order book conversion on a monthly and quarterly basis under a harmonized process across all CS channels. Working closely with SLT, CS, Finance, Product, Sales and DC teams to maximize positive results
- Responsible for allocation rules, Optimization and Cleansing of the order book providing the CS management team with insight into root cause failures, OTIF results and communicating to stakeholder’s issues and challenges
List of Typical Skills For a Customer Fulfillment Resume
1
Skills For Customer Fulfillment Manager Resume
- Develop individuals’ skillsets and maintain succession planning
- Customer relationship management - effectively deliver communications on service interruptions and product availability
- Effectively communicate and execute key business initiatives and programs in coordination with GSC Leadership and other key stakeholders
- Understanding of end-to-end Consumer Product Goods (CPG) Supply Chain desired
- Knowledge & experience within the power generation services, industrial, manufacturing industry
- Previous experience with advanced planning systems such as JDA Demand, SAP APO, E-3, etc
- Strong understanding of an Inventory Allocations Process
2
Skills For Customer Fulfillment Specialist Resume
- Some experience in Customer Service/Sourcing/Logistics
- Work with multiple & competing priorities in a fast-paced environment
- Liaison between Purchasing and the Sales Department when delays or conflicts arise with inbound and outbound shipment priorities
- Experience in Customer Service/Sourcing
- Work with multiple & competing priorities in a fast paced environment
- Serve as primary liaison between Customer Service, Supply Chain, Operations, Sales and Logistics while providing consolidated information
- Several years of experience in the Customer Service
- Previous experience in Customer Service or related field
- Experience of customer/technical/project/team management in power generation services industry
3
Skills For Customer Fulfillment Leader Resume
- Gas turbines and controls system experience
- Previous field engineer experiences
- Strong quality background, with Black Belt certification
- Lead and develop teams with at least 5 years of overall experience in various supply chain roles
- Experience in Heavy Duty gas turbines
- Hires, train, supervises and evaluates an effective workforce and delegates / monitors parts fulfillment activities for efficient operations
- Centralize our inbound and outbound Priorities to maximize efficiency and output at the DC and to meet & surpass our customer expectations
- Collecting time sheets from vendors and suppliers; calculating and generating invoices for billing
- Driving changes across the board, facilitating CI and GB process improvements projects
4
Skills For Customer Fulfillment & Engineering Leader Resume
- Taking part in regional level projects, being an advocate for changes
- Facilitating production calls – Pacing, Parts Fulfillment related calls, etc. – both global and regional level
- Responsible for upcoming Stock Sharing implementation in collaboration with Purchasing and Demand Planning and Global IT
- Broad based understanding of purchasing, transportation, and warehousing
- Capable of designing, selling and implementing solutions, process improvements
- Ensure accurate order documentation including shipping, invoicing and finance systems
- Ensure accuracy of documentation including shipping, invoicing and finance systems
5
Skills For Manager of Customer Fulfillment Team Resume
- Be responsible for outage demand placement, including parts requests, repair scheduling, and resourcing labor needs
- Collect time sheets from vendors and suppliers; calculating and generating invoices for billing
- Guide personnel in developing and maintaining a clean, safe work environment, while improving labor relations
- Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
- Responsible for maximizing Fill Rate and On-Time Performance within the team ensuring coordination efforts with supply chain
6
Skills For Customer Fulfillment Manager, Lowes Resume
- Ensure proper and efficient execution of rule-based order processing by the Business Process Outsourcing team
- Sarbanes Oxley Act Reporting (SOAR) reporting: ensure compliance and audit readiness
- Aim to maximize potential, increasing efficiency and cost reduction, while still maintaining on-time delivery and quality output
- The lead for all brands in managing the flow of all Launch and Marketing based product to arrive and ship on time
- Facilitate collaborative planning of demand forecast information with the Lowes Inventory, Forecasting and Replenishment teams
- Utilize the Manugistics JDA forecasting system to develop and maintain forecasting information
- Exercises judgment to take action within existing policy, strategy and business conditions while being a champion for a culture of quality
- Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
- Maintain an accurate database of the details regarding cuts on a weekly basis
7
Skills For Customer Fulfillment Manager, Taiwan Resume
- Provide back-up support to COS team members as needed ( during peak time coverage, vacation, sick time, etc)
- Provide responsive order management support such as order entry or expediting shipment information to customers
- Attend technical training appropriate for a customer operations team member
- Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle), Field Service Portal (FSP) and/or Powermax
- Proficiency in using Excel, COGNOS, Access and other similar tools
8
Skills For PS China Customer Fulfillment Manager Resume
- Update and maintain input in Smart Outage application, including the Oracle Field Services (OFS)
- Support CSL as needed in completion of outage, financial reporting and customer relationship
- Be responsible for outage material planning and logistics
- Support CSL in progressing Aero Engines through the Houston Depot
- Drive the timely resolution of customer issues, parts/repairs planning & fulfillment, and overall customer satisfaction of PGS execution
- Act as primary point of contact for customers, GE personnel for ITO/OTR issues relating to parts fulfillment
- Drive change across the board, facilitating process improvement projects in the team
- Liaise and work with cross-functional department heads, ensuring we complete parts fulfillment to the GE quality standards
- Work with Sales/Warehouse teams to prepare “bundling agreements” (kits)
9
Skills For Customer Fulfillment Data Manager Resume
- Communicate with customers on delivery dates, special runs, pricing and warranty issues
- Resolve parts shortage issues for breakdown parts by utilizing all the resources available within the Komatsu system - “always get the part or component”
- Pro-active approach to problem solving and accountable
- Lead the monthly MAPP (billing/demand review) process for Lowes
- Responsible for claim administration including prevention and identification of potential claims and management of actual claims
- Coordinate assigned program elements with supporting and supported groups
- Flexibility and ability to work according to deadlines
10
Skills For Customer Fulfillment Center Team Member Resume
- Support data exchange tasks (merging data from different systems)
- Track record of working independently (without local management); success in a high-stress, fast paced environment
- Be responsible for outage planning and logistics
- Update and maintain input in GE’s ERP - Field Service Portal (FSP), including the Oracle Field Services (OFS) system
- Provide a clear vision of date alignment goals and expectations along with tools and training required to meet expectations
- Triage all incoming authorizations (of service-plan requests from clients/members), coordinate and monitor authorizations
- Commitment to offering quality service to internal and external customers
- Investigate, evaluate, and resolve complex issues and complaints professionally and tactfully from customers and account team members
- Plan and execute regular customer operation calls for each account
List of Typical Responsibilities For a Customer Fulfillment Resume
1
Responsibilities For Customer Fulfillment Manager Resume
- A key stakeholder with sales order management processes in conjunction with other supply chain partners using analytics and process development to ensure order book accuracy
- Three to five years of experience in leading people
- Provide training and best practices to CS management teams relating to order entry, management and cleansing
- Align with NAM and Global processes in all cases unless otherwise determined with local market solution
- Work with Warehouse & Operations teams to ensure accurate and timely order fulfillment. Manage backorders and communicate with customer on any delays or shortages
- Manage the ARG process and follow up of Repair & Return components for designated customers
- Utilize product knowledge to upsell additional parts, kits and Service for Hire opportunities
- Manage the warranty process and work with appropriate groups to reach fair resolution
2
Responsibilities For Customer Fulfillment Specialist Resume
- Utilize SalesForce and other systems to track lost business. Analyze trends and prepare recommendations to resolve when appropriate
- Follow up on open parts quotes to secure sales or document lost sales
- Provide support for order conversion and execution
- Take leadership responsibilities in communicating the appropriate internal functions of all processes that need to be implemented or improved to provide better customer service and enhancing customer relationships
- Maintain, enhance and improve Parts Fulfillment org. KPIs/ metrics
3
Responsibilities For Customer Fulfillment Leader Resume
- Drive process standardization and system integrations
- Fluent in English, Microsoft Office, SAP ERP
- Lead Lowes responsibilities in the Channel Review meetings; provide demand forecast and Gap to OP analysis, communicate issues
- Lead or support continuous improvements projects that help hit key metrics
- Responsible for daily coordination of fulfillment issues related to Customer Agreements, Time and Material,
- Represent customers in production meetings and communicates status to the customer
- Perform detailed analysis of assigned programs and components
- Incorporate business objectives into detailed plans, authorizations, requests, and specifically assigned functional business areas
4
Responsibilities For Customer Fulfillment & Engineering Leader Resume
- Plan, monitor, and evaluate component and program activities as assigned
- Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
- Review proposed product and system changes for impacts on assigned business elements
- Prepare business and functional assignment summaries, provide input to Items of Interest, and prepare material for presentations
- Map metrics required to fulfill our contract/commitments
- Devise method to measure metrics, setup system to capture that data
- Make conclusions and recommendations based on periodic analysis of the metrics
- Train regional and project-dedicated resources to execute dashboards / reports
- Conduct Surveys (internal & external) as a measure of our performance
5
Responsibilities For Manager of Customer Fulfillment Team Resume
- Collect / collate data from the commercial team for CRM population
- Invent / implement reports which improve the efficiency of our commercial resources
- Ad Hoc Project Data requirements
- Implement MAPs (Rexel IPG’s proprietary project management software suite)
- Influence – drive behavior / discipline
- Work with the team on the front lines to build a corrective action (from problems identified in analysis)
- Fluent Spanish and English advanced (desirable)
6
Responsibilities For Customer Fulfillment Manager, Lowes Resume
- Prepare margin reviews for CS agreements within assigned customer portfolio
- Be responsible for the distribution and collection of Customer Feedback surveys
- Provide support in meeting customer demand; defining expectation failure; implementing constant improvement in processes and systems; and introducing new products
- Responsible for various required reports including but not limited to tracking orders and inventory to plan, managing the in-house and RDC inventory to meet targets and goals
- Manage the finished goods inventory plan and support the Warehouse department supervisor and facilitators to meet the customer demands
- Manage customer & deployment orders to ensure on-time delivery
7
Responsibilities For Customer Fulfillment Manager, Taiwan Resume
- Knowledge and comprehension of the plant’s environmental policy, including the established environmental goals, knowing and identifying the environmental aspects and impacts on the area or process to perform, focusing on continuous improvement and keeping operational goals, identifying and segregating chemical residues and materials
- Identifying, analyzing, and initiating escalation processes based on the escalation criteria specified by the organization, which could include requesting support from senior leadership
- Coordinate with the Customer Service Representative to identify suitable service options to align dates with customer expectations including adding additional resources for escalation process if required, and developing a detailed technical plan
- Knowledge / experience within the power generation services, industrial, and manufacturing industry
- Some work experience in the Customer Service
- Updating and maintaining escalation records at each stage
8
Responsibilities For PS China Customer Fulfillment Manager Resume
- Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)
- An understanding of inbound freight process
- Develop lean strategies and advocate a continuous improvement approach throughout the team
- Assists with workshops in cross-functional teams to determine “as is” and “future state” processes throughout Bemis North America Customer Services. Provide ongoing education
- Develop and publish accurate and timely date alignment and escalation metrics to support Customer Service and other departments while providing insight into both leading and lagging metrics, and root cause
- Demonstrates expertise in a variety of the Customer Service and Supply Chain concepts, practice and procedures
- Take a leadership role in service crisis event management. Recommending necessary strategy and resourcing, managing communication, and executing the plan necessary to remedy the situation
- Relevant/Proven work experience in Customer Service
9
Responsibilities For Customer Fulfillment Data Manager Resume
- Identify and direct clients to the most appropriate, cost effective service
- At least some work experience in Customer Service
- Relevant work experience in Customer Service
- Own cost classification, billing and collections for assigned customer portfolio
- Update and maintain input in GE’s ERP - Field Service Portal (FSP) and Powermax systems
10
Responsibilities For Customer Fulfillment Center Team Member Resume
- Support CSM as needed in customer communication, outage closeout and customer relationship deliverables
- Advanced command of English and Italian
- Respond quickly and proactively to customer queries
- Adapt to varied situation and exercise sound judgment
- Knowledge of Contractual Service Agreements
- Knowledge of the Smart Outage application and Oracle Field Services (OFS) IT systems
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