Customer Manager Resume Sample
Shirley Pfannerstill
20588 Yundt Lights,
Chicago,
IL
+1 (555) 663 6227
Work Experience
Customer Manager
06/2015
-
PRESENT
New York, NY
- Reviews all program documentation prior to production release including Business Requirement Document, Standard Operating Procedures, Work Instructions, System Requirement Documentation, and Training Materials
- Approves project scope, business rules, and overall project release. Ensures client sign-off is obtained on business requirements (initial and ongoing change requests)
- Responsible for storing client approved business requirement documentation in secured environment according to company standards
- Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met
- Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary
- Interacts with all internal departments to assist as needed in providing business understanding. Ensure timely delivery of reports according to program SLA's
- Verifies reasonability of data before client release
- Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer
- Serves as the point of contact for McKesson and Client vendors who interact with McKesson programs. Interacts to support day-to-day operations and works with the McKesson Vendor Manager to resolve vendor service level/pricing concerns. Influence Vendor Selection based on customer financial and operational objectives
Senior Customer Manager
10/2011
-
02/2015
Phoenix, AZ
- Thorough understanding of Supply Chain concepts, preferably with e-Commerce, Consumer and Retail sectors specialization
- Possesses international experience, and is culturally sensitive
- Strong individual that can work independently and within a team to deliver results
- Excellent numeric and communication skills
- Proficient in both written and spoken English, Cantonese and Mandarin
- Key Client (at multiple levels)
- Global Care Business Partner
Key Customer Manager
04/2006
-
09/2011
San Francisco, CA
- Regional Key Client Managers and local Sales Representatives
- Vertical Leader (CENKCM)
- Sales and Cluster Management
- Experience in consumer goods and sales/customer development
- Strong understanding of customer operations and channel drivers
- Holistic business thinking with clear evidence of addressing business challenges and delivery
- Thorough understanding of Supply Chain concepts, preferably with e-Commerce, Retail and Consumer sectors specialization
- Aggressive and persistent
- Able to work under pressure and willing to take challenges
Education
University of Central Florida - Daytona Beach Campus
2001 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Excellent people skills and performance leadership skills
- Strong interpersonal skills in building strong network and effective work relationship with internal and external stakeholders
- Experience in project management and demonstrated leadership skills
- Demonstrates strong EQ skills
- Significant experience and proven success within the pharmaceutical industry, including GP sales, Hospital sales, and access experience
- Excel in Sales and provide strong thought leadership and problem solving skills
- A creative thinker with strong verbal, written and presentation skills
How to write Customer Manager Resume
Customer Manager role is responsible for business, customer, negotiation, presentation, retail, microsoft, analytical, leadership, planning, analysis.
To write great resume for customer manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Manager Resume
The section contact information is important in your customer manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Manager Resume
The section work experience is an essential part of your customer manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Manager resume experience can include:
- Strong IT skills proficiency and presentation skills
- Develops compelling business cases through application of strong analytical and numerical skills, judgement and critical thinking
- Strong Sales Management / Business orientation / senior negotiation skills
- Demonstrates comprehensive and in-depth environmental and competitor analysis skills e.g. SWOT, PEST
- Demonstrates a strong mastery and utilization of Collaborating for Value, Collaborative Business Planning and Revenue Growth Management tools
- Responsible for identifying project priorities with customers and communicating priorities to internal team
Education on a Customer Manager Resume
Make sure to make education a priority on your customer manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Manager Resume
When listing skills on your customer manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer manager skills:
- Confidence, strong business ownership, good customer engagement, good communication and execution skills; can work independently
- Demonstrates effective listening, questioning, presenting and negotiating skills
- Strong relationship management, senior program management and operational skills
- Strong presentation skills. Ability to clearly and succinctly convey his/her ideas to either groups or individuals
- Strong analytical skills and the ability to create fact-based presentations
- Planning & organisation skills
List of Typical Experience For a Customer Manager Resume
1
Experience For Senior Customer Manager Resume
- Planning and Process development, improvement skills
- Proven experience in dealing with buyers/or category management
- Prior experience working in a retail branch environment
- High-end communication skills
- Develop own skills in line with career aspirations
2
Experience For Regional Customer Manager Resume
- Proven ability to successfully manage a team of multi skilled Insight managers and analysts
- Experience in sales of key account management, business development skill is better
- Utilising root cause analysis to build effective action driven plans
- Building strong partnerships amongst a variety of stakeholders
- Responsive and customer service oriented with 3 years Consultative Selling experience working at Board
3
Experience For Key Customer Manager Resume
- Experience in budget modeling, forecasting and profitability analysis
- Experience in Account Management sales and/or marketing role in CPG
- Project management experience leading cross-functional teams
- Experience in working with Nielson would be preferable
- Evaluate/monitor all customer solutions/customer spending and continually improve to be more effective and efficient for customer and company
- Customer/Trade Marketing or Category Development experience
4
Experience For Regional MNC Customer Manager Resume
- Proven retail analytic application & management capabilities; i.e. syndicated data (Nielsen and/or IRI), Customer specific data and annual customer planning
- Wide understanding of FMCG, cross functional experience is valued
- Multi-channel understanding and experience desired (understand drivers & distinctions of different channels)
- Extensive relevant (not necessarily Financial Services) experience in one or more of the following functions:
- Strong understanding of data analytics, preferably within compliance/persistency fields
- Experience with Microsoft Office Suite, including Excel, PowerPoint, and Visio
- Extensive experience managing key client relationships and strategic partnerships
- Have a constructive, solution-oriented attitude and are good at solving problems
5
Experience For Key Client Customer Manager Resume
- Ales experience in a Sales role in the consumer products industry
- Attend daily meetings to prioritize and plan production activities to maintain on-time delivery
- Experience with customer relationship
- Provide exceptional ‘customer experience’
- Complete customer experience post construction survey records
6
Experience For Global Customer Manager Resume
- Delivers Monthly Sales goals through the effective placement of Sales team and resources management
- Experience in category leadership
- Field management or substantive long term care account management experience
- Experience with DHL’s business, systems, processes and practices required
- Experience with DHL’s business, systems, processes and practices required.
7
Experience For Client Customer Manager Resume
- Major account management sales experience, preferrably in the CPG industry
- Experience of a relevant therapeutic area, i.e. specialaility medicine, e.g. Oncology, Immunoscience, orphan drugs, CNS, virology etc
- Target experience
- Major account management sales experience
- Strong Microsoft Office (PowerPoint, Excel & Word) capabilities
8
Experience For Voice of the Customer Manager Resume
- Experience in the CPG industry
- Experience with SpartanNash and/or Meijer
- Developing subject matter expertise around the customer sourcing and planning processes
- Supporting the RFQ response process, supporting follow up customer negotiations, and ensuring new business is secured
- Developing relationships both internally and externally
- Supporting the Program Approval process
9
Experience For Assistant Customer Manager Resume
- Managing data in our CRM system
- Driving your own career – involvement in sub-committees
- Ordering of branded communications (project leaflets/surveys etc.)
- Managing NPD launches
- Ensuring the delivery of turnover, profitability and budgets Creation and execution of category specific Joint Business Plans
- Managing day to day Buyer contact and customer relationship management
- Attaining new customers
- Selling new technology
- Working with sales
10
Experience For Regional Customer Manager M/F Resume
- Contributing to high performance team culture
- Provides regular data from the field, including initiatives, pricing, distribution, shelving, merchandising and competitive activity
- Provision of clear up to date inputs to Business Processes E.g. Promotional Evaluation; Customer Business Planning, forecasting & business reporting
- Provides regular data from the filed on Initiatives, pricing, distribution, shelving, merchandising and competitive activity
- Mars-Wrigley’s key performance indicators/measurements across Distribution, Shelving, Merchandising & Pricing
- Handle on-demand fulfillment of requests by coordinating and communicating information and resources to address system and customers’ needs
- Collaborates with Franchise Marketing on Key Customer team initiatives and aligns to marketing direction
- ) Account planning and forecasting
List of Typical Skills For a Customer Manager Resume
1
Skills For Senior Customer Manager Resume
- A strong understanding of the UK grocery market A strong understanding of grocery shoppers, needs and behaviours at category level
- Proven track records in successful consultative selling experience and handling regional customer portfolio
- Proven experience in managing and developing large & complex accounts in South Asia, especially in India
- Solid understanding of financials including P&L impact of sales decisions, strong financial accumen
- Effectively manage and lead a team of direct reports and influence without formal authority
2
Skills For Regional Customer Manager Resume
- Experience working with personal lending and wealth products
- Demonstrate past success of delivering add-on business, revenue expansion, and managing P&Ls
- Experience working at a North American or European supplier selling complex electrical systems or software enabled solutions
- Creative problem solving abilities, and a proven track record of thinking “outside the box” to solve complicated and multi-faceted problems
- Commitment to excel, highly effective in building and fostering cross-region partnership with internal and external stakeholders
- Five years’ experience in business management, program management, sales & marketing or strategic partnering in an Aerospace environment
- A strong understanding of complex data analytical techniques and ability to apply them
- Autonomy to set up project plans, prioritize activities and establish assignments, as well as defining means for the achievement of defined goals
- Supply Chain Management experience with global Customers and sound logistics understanding
3
Skills For Key Customer Manager Resume
- In depth understanding and demonstrable experience (1-3 years) total supply chain of Energy industry
- Experienced in embedding HSE component into value propositions and solutions
- Experience working in the Korean automotive industry
- Technical and commercial selling experience
- Experience working with key accounts
- Provide good innovation spirit and creativity combined with analytical and professional thinking
- Complete customer experience during construction survey records
- Defines, supports and continually improves scalable processes, tooling and performance analytics to enhance the customer experience in products and services
- Account management/client management experience, preferably in a pharmacy or healthcare related industry
4
Skills For Regional MNC Customer Manager Resume
- Operate mostly at a strategic rather than tactical level
- Ales leadership experience in the CPG industry
- Experience in project management or account management
- Experienced user of Google Analytics, Tableau, Excel for data analytics
- Effective communication – with all stakeholders, both internally and externally
- Experience of the Oncology therapeutic area
- BS/BA or MS/MA with 12-15 years of experience in a related area of responsibility
- Experience in the Logistics Industry. Preferably in specific Energy related logistics
- Multiple years of experience within the energy and oil and gas sectors
5
Skills For Key Client Customer Manager Resume
- Good knowledge of logistics requirements of oil and gas and utilities companies
- Ensuring all customer facing contractors have necessary level of customer training
- Excelling in influencing and negotiating
- Planning category-growing activities and initiatives to win in the channel and customer
- Conducting competitive and market assessments (SWOT’s, MI gathering, etc.)
- Managing budgets and optimising spend
- Influencing challenging stakeholders
- Understanding of uses and benefits of different data sources eg customer loyalty, EPOS etc
6
Skills For Global Customer Manager Resume
- Engaging bottlers and key customers with a focus on bias for execution excellence
- Willing to undertake (extensive) domestic or/and international travels
- Achieving Pfizer's financial goals
- Managing the local customer sales plans and be the first point of contact of local retailers and wholesalers
- Ordering of branded communication tools to brand sites correctly
- Developing key Beauty customers in Metro Manila through the execution of highly differentiated activities
- Ensuring regular customer engagement to further build business and relationship
- Ensuring perfect basics such as stock availability and replenishment across all branches
7
Skills For Client Customer Manager Resume
- Existing client growth (targeted revenue $/sales volume)
- Maintain and expand customer base by building and maintaining rapport with key customers and identifying new customer opportunities
- Perform weekly/monthly/quarterly customer demand planning to materials planning group according the current customer demand
- In collaboration with the Customer Marketing Manager, ensuring trade marketing activations are within budget
- Work across multiple functions whilst building and maintaining productive and collaborative relationships – with internal and external stakeholders
- Responsible for delivering and forecasting sales objectives set forth by the Director of Sales to meet the company growth objectives
- In depth knowledge of complex supply chain operational models including multi-regional and multi- company and developing Supply Chain solutions
- Grow profitable revenue through the use of up-selling and cross-selling within the designated customer base in Asia Pacific
8
Skills For Voice of the Customer Manager Resume
- Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tool
- Collaborate with cross functional teams such as the Sales, Marketing and Supply Chain functions to build business opportunities and ensure planning accuracy
- Assist United Utilities in maintaining and improving their SIM score
- Highly organized with focus on execution, problem solving, and improving processes
- Ensure ‘Helping life flow smoothly’ training given to all employees
- Provides customer with proactive consultative services on program setup, revenue generating & cost saving opportunities
- Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate
9
Skills For Assistant Customer Manager Resume
- Manage production planning and scheduling for on-time delivery
- Coordinate product changes to implement Engineering Changes in the production line assuring minimal obsolescence
- English 90%, Advance English level (reading and writing that allow fluid presentations)
- Proactively “farm” our existing customers by growing relations and manage customer satisfaction
- Be pro-active in increasing own knowledge and providing value to the ING business
- Develop trusting, long standing relationships with internal/external customers
10
Skills For Regional Customer Manager M/F Resume
- Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer
- Applies customer mapping and process analysis to identify key decision-makers, influencers, stakeholders, and patient and funding flows within defined accounts
- Applies detailed mapping and analysis to understand customer networks, interactions and decision-making processes
- Develops Strategic Customer Insight through information gathering and sharing
- Influence senior stakeholders in using insight to drive change within Morrisons
- Agree and execute Gap Closing Initiatives with the Business Team
- Provision of clear up to date inputs to Business Processes e.g. Promotional Evaluation; Customer Business – Planning
List of Typical Responsibilities For a Customer Manager Resume
1
Responsibilities For Senior Customer Manager Resume
- Understand the customers’ and The Company’s strategic business needs and coordinate system (Company and Bottler) resources to address business opportunities as appropriate
- Collaborate with bottler National Account Managers (NAM’s), Commercial and Franchise Leadership, marketing and other cross-functional Coca-Cola personnel to meet the needs and expectations of key customers
- Negotiation skills at C level
- Customer oriented with strong business acumen, coupled with cross cultural and regional experience
- Experience in developing strategies/plans to respond to market trends delivering against the commercial goals
- Experience in developing strategies and plans to respond to shoppers/customer trends delivering against the commercial goals
2
Responsibilities For Regional Customer Manager Resume
- Has strong knowledge about market, competitor and industry trends
- Foster strong customer relations with HEB Seasonal team to ensure a long-term partnership that promotes sales growth
- Ales experience in a Customer Development role in the consumer products industry
- Category Management and field sales experience are assets
- Foster strong customer relationships to ensure a long-term partnership that promotes sales growth
- Weekly Retail Promotional Priorities
- Understand and influence regional behaviours to deliver a positive customer experience
- Build strong relationships with the customer in order to maximize business development opportunities
- Bring a passion for being the objective voice of the customer throughout the business
3
Responsibilities For Key Customer Manager Resume
- Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tools
- Customer mapping and networking
- Executive and mid-level relationship planning (all customer interfacing functions in the local region)
- Lead and oversee all Seasonal strategic sustainable assortment, merchandising, promotions and shelving initiatives
- Review new business proposals and develop pricing recommendations
- Sets stretching and mutually beneficial goals and KPIs, with contingency plans identified
- Works with key decision makers to promote outstanding customer service via our Customer Value Delivery process
- Location Boston,MA or surrounding areas
4
Responsibilities For Regional MNC Customer Manager Resume
- Attend customer meetings & play an active part in engaging the customer
- Weekly review of instore promotional activity & pricing
- Competence transfer and run own projects for the purpose of achieving achievement goals
- Be a key person in terms of prescribing customers in their areas
- Responsible for elevating the level of engagement between all Biogen stakeholders at Key customers
- Aligns MSCC activities to the most current sales and marketing direction
- Levers internal communication to provide solutions for customers' requests, queries, orders and claims, including cross-border network maintenance
- Conducts root-cause analyses and data-mining around customer issues
- Responsible for business requirement document development and obtaining client approval
5
Responsibilities For Key Client Customer Manager Resume
- Manages internal teams for the implementation of new products, services, client initiatives and change requests according to company standards
- Preferably technical background - electrical engineering
- Spend tracking & claim management
- Understand individual customer needs, budgets and lifestyles to help identify personal lending opportunities
- Cross training on additional products / departments
- Attend all project meetings requiring customer presence
- Carry out Customer Care training/development
- Event planning and support (Bose events, customer events, shows, forums, etc.)
- Strategically lead the HEB Seasonal Team by maximizing sales growth and profits
6
Responsibilities For Global Customer Manager Resume
- Leverage performance, insights and competitive landscape to create strategy and drive portfolio and three year planning
- Deliver performance metric objectives thru creative programming and strategic long-term sustainable strategy
- Oversee all new item set up forms, costing & negotiations agreements
- Plan SMT and final assembly daily production schedule and monitor manufacturing performance for all QRO operations
- Review/Monitor the production orders with manufacturing to determine delivery schedules
7
Responsibilities For Client Customer Manager Resume
- Coordinate with Manufacturing, Customer analyst and MBU’s the proper sequence of products to meet customer requirements
- Responsible to monitor and maintain proper levels of PCBA inventory to keep final assembly lines running
- Monitor FG’s inventory management for timely delivery and for minimizing transportation charges
- Coordinate with Shipping and Customer analyst availability of FG’s to perform shipments on time
- Specific Customer Requirement Training on Portal – As Customer Requirement
8
Responsibilities For Voice of the Customer Manager Resume
- Follow up on leads from marketing campaigns
- Call our existing customers and keep the relation warm
- Conduct customer meeting and sell our solutions
- Development of the relationship, the handling of queries, offers and sales to Key Customers
- Long-term Business Planning
9
Responsibilities For Assistant Customer Manager Resume
- Manage all promotions & programs partnering with Finance & BU's. IE: customization projects
- Manage and communicate account financials; leverage Excel modeling to assess financials, valuation, and alternate scenarios
- Monthly & Annual Forecasting
- Monthly Business Review/Quarterly Business Planning
- To have critical input to the setting of productivity rates and capacity to ensure as a team we meet our commitments in terms of customer deliverables
- Advanced understanding of compliance with OIG & regulatory requirements
- Product training on Biogen portfolio
- Strategic thinking with ability to solve problems
- Work from a home office – PA/NJ/OH region driving distance to Giant Eagle HDQTR
10
Responsibilities For Regional Customer Manager M/F Resume
- Customer & Channel DNA understanding
- Self-driven and problem-solving oriented
- Comfortable working in a small, start-up office environment
- To lead range and merchandising reviews
- To deliver upon category team initiatives including price increases, brand activation and new product development
- Influence Strategic Directions by bringing the Customer’s voice into the Unilever business
- Act for change – embrace change and innovation and initiate new and improved ways of working
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