Customer Account Manager Resume Sample
Jamison Fisher
9046 Fanny Plain,
Chicago,
IL
+1 (555) 203 4407
Work Experience
Customer Account Manager
04/2016
-
PRESENT
San Francisco, CA
- Daily Management-Utilize internal tools to forecast and drive results to achieve objectives
- Customer-Centric Focus: Ability to see things through the customer’s eyes, deliver upon their needs and serve as their advocate internally when working on marketing activities
- Positive Attitude:Possess the drive to exceed expectations, think creatively and use problem-solving skills to assure delighting the client
- Phone Sales: Possess a strong skillset in telesales to drive key metrics on a monthly and quarterly basis
- Measurement and Optimization: Focus on the end game, capturing data on marketing results and making changes based on those results to improve success rates
- Solutions-Oriented:Understanding that there is always a way and possess a restless drive to getting the job done at the highest quality possible, on time and within budget
- Act as the One Philips, multi-modality (Imaging Systems, Ultrasound, Patient Care Monitoring Solutions) primary point of contact to the customer for Philips service delivery at assigned account(s)
- Manage communications and flow of information; represent Philips across customer departments and organizational levels on a wide range of Philips initiatives and issues
- Displays cultural and political sensitivity as well as the ability to analyze complex situations in order to determine the influences and outcomes of individual decisions and the perception of the ongoing relationship held by the customer
Senior Customer Account Manager
03/2009
-
10/2015
Philadelphia, PA
- Drive timely identification and resolution of customer issues by utilizing technical support and escalation processes; responsible for keeping internal and external stakeholders involved and informed
- Coordinate, facilitate, and participate in service, sales, project, and contract meetings, and PMG site visits
- Engage in regular, cross-functional, customer meetings to pro-actively review service delivery, and strategize opportunities for new or improved product and service solutions to meet future customer needs
- Effectively manage commitments and expectations of both Philips and the customer to ensure customer satisfaction as defined by the business and customer
- Maintain high quality oral and written communications with internal and external customers
- Define and document best practices for the Customer Services Relationship Manager role to support future business needs
- Military Order Management and Contract Management
- Drive lender understanding of available reporting, tools and resources to manage lender risk and Fannie Mae risk. Drive adoption of self service opportunities
Direct Hire Customer Account Manager
05/2002
-
12/2008
Dallas, TX
- Focus on 3 main KPI’s - CHURN reduction, Revenue Generation and Adds to Fleet
- Represents Celestica’s overall business interests. Actively manages customer perceptions
- Develops and maintains strategic relationships and partnerships with customers and customer’s sub-contractors
- Prepare and process customer contracts. Negotiate pricing. Monitor contract status and flow. Alert team members as key issues arise. Recommend and monitor corrective actions
- Conduct customer training on new and existing products and services
- Analyze, evaluate, and pursue new business opportunities sourced from team members
- Track customer performance. Research and analyze data to develop solutions and alternatives. Prepare reports and analyses
Education
Wittenberg University
1997 - 2001
Bachelor's Degree in Business
Professional Skills
- Excellent planning & prioritisation skills to effectively manage a high workload
- Strong Microsoft Office skills, i.e. Advanced Excel skills, Powerpoint, etc
- Self confidence, strong presentation skills and written and verbal communication skills
- Strong organizational skills, specifically the ability to balance competing priorities in a fast-paced environment
- Excellent verbal and written communication skills, strong analytical background, and ability to work in a fast-paced environment
- Organizational skills demonstrated ability to prioritize and multi-task
- Strong multi-task and prioritization skills
How to write Customer Account Manager Resume
Customer Account Manager role is responsible for customer, organizational, interpersonal, training, negotiation, inventory, shipping, reporting, manufacturing, events.
To write great resume for customer account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Account Manager Resume
The section contact information is important in your customer account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Account Manager Resume
The section work experience is an essential part of your customer account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Account Manager resume experience can include:
- Outstanding relationship-building skills, and the ability to effectively influence and partner with multiple teams and leaders
- Utilizing excellent organizational skills to manage and prioritize multiple initiatives
- Utilizing excellent organizational skills to respond quickly to customer needs and follow-up in longer-term issues
- Maintaining strong customer focus and communicating effectively (phone, email, and in person) with external and internal customers
- Strong written and verbal communication skills including ability to speak on panel to industry experts, create marketing and training material
- Highly effective concise, influential communication & listening skills
Education on a Customer Account Manager Resume
Make sure to make education a priority on your customer account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Account Manager Resume
When listing skills on your customer account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer account manager skills:
- Demonstrated problem solving skills with effective decision making and implementation of solutions
- Strong inventory management skills to assure finished goods ageing is under control
- Good IT skills, with experience in SAP, Salesforce, Excel and Outlook
- Demonstrated ability to influence customer level outcomes. Good sales & negotiation skills
- Strong listening skills and ability to connect with others while building long lasting relationships
- Strong organizational skills with the ability to handle contending client demands
List of Typical Experience For a Customer Account Manager Resume
1
Experience For Senior Customer Account Manager Resume
- Demonstrate a strong initiative and solid judgment skills
- Self-motivation, time management skills and good business acumen
- Effective professional communication skills (written, verbal)
- Very strong communication skills and a willingness to learn technical product knowledge
- Strong interpersonal skills with the desire to interact with customers as well as internally across all teams
- Strong time management skills with the ability to multi-task,
- Demonstrate skills to navigate positive conflict management
2
Experience For Technical Customer Account Manager Resume
- Strong general computer skills and a working knowledge of Microsoft office products is required
- Very detail oriented, with strong time management skills, and a willingness to solve complex issues
- A strong propensity to learn new systems and process to build a foundation of knowledge-based skills
- Business insight and problem-solving skills with the ability to influence change
- Years of Related Professional Experience: 3+ including experience in customer relations, sales, account management, and forecasting
3
Experience For Direct Hire Customer Account Manager Resume
- Demonstrated ability to maintain effectiveness while facing change
- Commercial experience in a business to business environment or experience in a customer management environment a distinct advantage
- Demonstrated ability to build internal partnerships to facilitate effective sales execution
- Works with the Trade Manager and the corporate team to review and interpret trade promotion activities/analysis to effectively evaluate and direct trade funds
- Solid capital markets experience/knowledge
- Solid credit risk experience/knowledge
- Work collaboratively and effectively with stakeholder groups within the account and Philips
4
Experience For Internal Customer Account Manager Resume
- Passion for delivering customer success and a strong interest in advocating for your clients and delivering long term value
- Excellent at building and maintaining customer relationships
- Serve as customer’s advocate ensuring good customer relations and a high customer service level
- Recommend business solutions based on analysis of internal and market data. Develop and implement effective recommendations to business opportunities or issues
- Project management experience for developing and implementing new processes, tools, or programs
- At least five years of business and/or customer service experience
- Third level qualification with 3 years+ experience in a similar environment
5
Experience For Customer Account Manager, KSA Resume
- Prioritise, make and implement decisions
- Identify and understand issues and develop effective solutions
- Identify and execute effective solutions to address client’s critical business issues
- Build strong and sustainable customer relationships with a clear focus on growth
- Experience with product category/SKU schematic development
- Proven track record in providing exceptional customer service
- Work independently, multi-task and balance multiple priorities to meet aggressive deadlines
6
Experience For Customer Account Manager, Mid-markets Resume
- Excellent knowledge of product development
- Experience with Windows environment and Microsoft Office Applications is desired
- Proven ability to dissect problems and reach resolution
- Demonstrated ability to meet commitments and gain the respect from other teams inside and outside the company
- Generally requires 0- 2 years related experience
- Comcast Business experience required
- Experience with digital or mobile marketing and analytics
7
Experience For Customer Account Manager With an Active TS Resume
- Skilled in use of computer software application programs including Word, Excel, Outlook, Acrobat, SAP, Salesforce.com, Publisher, and Access
- Experience analyzing multifamily transactions
- Experience using Microsoft products, Salesforce or similar CRM systems
- Work in dynamic environment with shifting priorities
- Work on own initiative as well as being strong team player
- Passion for sport with previous experience of Sports Nutrition category being an advantage
- Strong understanding of the end-to-end mortgage process
- Monitors all over-aged finished goods in inventory and works with customer to eliminate
- Knowledge and experience with AS400 and vendor management inventory programs
8
Experience For Temporary Customer Account Manager Resume
- At least one (1) year of experience in customer service, sales support, supply chain management, or account management
- Maintain customer information, and provide excellent customer interaction
- Experience with Outlook and Word
- Experience in Exports or International Logistics
- Four (4) or more years of experience in a sales support role
- Four (4) years or more of customer service experience within a manufacturing or industrial environment
- Provide customer feedback to internal parties so Backcountry can continually improve the customer experience
9
Experience For Customer Account Manager, Mid-level Resume
- 6 Sigma experience beneficial
- Strong understanding of the end-to-end mortgage process/business
- Demonstrates willingness to work independently and as part of a larger team
- Previous experience in a customer service support environment
- Strong work ethic with desire to achieve and maintain high standards
- Experience with relationship management with borrowers
10
Experience For Customer Account Manager, Named Accounts Resume
- Know your territory and the markets in which your customers operate both from a macro and micro economic standpoint
- Establish a professional presence - Effective personal presence, high level of energy and confidence
- Operate independently in ambiguous situations, and concurrently move work forward
- Prioritize high value activities and customer targets to meet corporate NPS goals and business needs
- Experience in sales, customer service, account management or business analysis position
- Strong Multifamily and Affordable credit, production and analytical background required
List of Typical Skills For a Customer Account Manager Resume
1
Skills For Senior Customer Account Manager Resume
- Excellent organizational management, analytical, technical writing and interpersonal communications skills
- Excellent negotiation and persuasion skills with a tactical approach to account management and development
- Polished customer account management skills and experience
- Good interpersonal, communication and relationship management skills
- Strong basic math skills (addition, subtraction, margin calculations)
- Writing, verbal, and presentation skills
- Utilize critical thinking, problem-solving skills and the ability to use independent discretion for decision-making
- Problem solving/conflict resolution and negotiation skills
- Experience in International Business (depending on account assignment) and strong Aerospace industry knowledge
2
Skills For Technical Customer Account Manager Resume
- Good Foundation of relevant Account Management/Field Sales experience or Shopper Marketing/Category Management
- Formal training in telephone skills essential
- Experienced National Account Manager (with experience of full P&L responsibility)
- Positive Attitude: Possess the drive to exceed expectations, think creatively and use problem-solving skills to assure delighting the client
- Collaborate effectively with key partners to ensure sales orders processed efficiently
- Solid category management experience
- Prior experience supporting Defense OEMs such as Boeing Defense, Lockheed Martin, Northrop Grumman, and Raytheon highly desired
3
Skills For Direct Hire Customer Account Manager Resume
- Problem solving skills and demonstrating initiative
- Analyze and effectively manage integrated business profile and performance metrics, resulting in informed decisions
- Experience gained in a sales [off / online] and a retail environment working with FMCG/consumer goods is desirable
- Superior business acumen in capital markets, operations, credit, servicing or technology demonstrated by experience, credentials or designations
- Prior commercial experience and exposure to P&L
- Communicate concisely and effectively, listen to customers and colleagues with expertise, and influence outcomes
- Lead CDT members to engage with optimal customer contacts as well as collaborate effectively within the team, across teams and other organizations
- Prior Operational, Supply Chain, account management and Customer Service experience
4
Skills For Internal Customer Account Manager Resume
- Balancing competing priorities and looking for optimal solutions
- Strong understanding of the Aerospace & Defense industry and Government Defense programs and contracting
- Experience participating in a team that is using Agile methodologies and tools
- Experience in finance & accounting or quality control at a multinational corporation, preferably in a shared service environment
- Experience calling on Costco regions
- Workload management / priority setting
- Experience in dealing with customer queries and issues
5
Skills For Customer Account Manager, KSA Resume
- Customer Service experience, preferably in a manufacturing environment
- Hourly Rate: Commensurate with experience \+/hour, OT when available
- Monitor stock programs and finished goods inventory
- Prioritize and manage a wide range of complex issues and opportunities
- Coordinates customer lead times with scheduler for most effective production schedule
6
Skills For Customer Account Manager, Mid-markets Resume
- Develop strong customer relationships within DE
- Effective collaboration with internal and external stakeholders
- Valid UK drivers licence
- Follow up on all customer requests in a timely and effective manner
- Sales or account management experience required
7
Skills For Customer Account Manager With an Active TS Resume
- Call Centre/ Helpdesk experience
- Strong career ambition and desire to go the extra mile
- Solid ability to negotiate LTA and NPI development contracts, terms and conditions
- Knowledge and experience in Multifamily Affordable Financing including origination and underwriting
- Prior knowledge of leading and developing a direct report preferable however not essential
- At least one (1) year of experience in identifying customer needs and translating into solutions
8
Skills For Temporary Customer Account Manager Resume
- Experience managing customer accounts for a manufacturing company
- Experience identifying customer needs and translating into solutions
- Experience speaking and writing Spanish for business purposes
- Supply Chain experience that includes exposure to inventory, logistics, planning, and scheduling data
- At least one (1) year of Supply Chain experience that includes exposure to inventory, logistics, planning, and scheduling data
- Experience dealing with large organizations as a customer
- Proven history of working within a team environment
- Work-related customer service experience preferably in a manufacturing environment
- Knowledge and experience with EDI and International Shipping
9
Skills For Customer Account Manager, Mid-level Resume
- Experience utilizing Excel for data analysis
- Experience with billing processes and systems
- Experience in Customer Service or Supply Chain and Exporting
- Experience utilizing Microsoft Excel to link data, work with macros and pivot tables, generate reports and data analysis
- Build good working relationships with internal and external customers
- Some experience working in sales would be a beneficial
- Experience working in the Paper Industry
10
Skills For Customer Account Manager, Named Accounts Resume
- Experience using an order management system
- Experience working with Microsoft Power BI
- Experience in a sales support role in a business to business setting
- Experience in customer service, preferably in a manufacturing environment
- Account management, consulting, or project management experience
List of Typical Responsibilities For a Customer Account Manager Resume
1
Responsibilities For Senior Customer Account Manager Resume
- Excellent problem solving skills, excellent written and verbal communication skills, and proficient in basic math applications
- Maintains responsibility for tracking and recovering all customer claims; facilitates efficient communication and effectively mediates customer disputes
- Strong preference given for candidates with significant and demonstrable OpenStack and VMware (VIO) architectural, engineering, and/or development experience
- Entering a high volume of complex customer orders with attention to details, planning the timing of production, managing billing process and tracking shipments
- Solving customer account issues by identifying root cause, proposing realistic solutions, and executing the resolution with a sense of urgency
- Increasing revenue per customer by upselling solutions and services to existing customers
- Increasing sales within existing customers and achieving set targets
- Handling critical customer activities including order entry and on-time-complete fulfillment using tools such as VMI or Kanban
2
Responsibilities For Technical Customer Account Manager Resume
- Handling critical customer activities such as order entry, customer complaints and assisting with pricing
- Working with the internal category team on pricing & promotional strategy, brand activation and new product development
- Understanding of consulting processes (project lifecycle, road map alignment)
- Introducing innovation into the marketplace and getting distribution through key customers
- Taking initiative, interpret and analyze fundamental data while managing customer service needs
- Acting as a key holder, reviewing customer lease agreements
- Leading contract and charging related discussions with the customers
3
Responsibilities For Direct Hire Customer Account Manager Resume
- Liaising with graphic design team & trade marketing to develop appropriate POS
- Working across geographic boundaries and building key internal relationships
- Managing Vendor Managed Inventories and Forecasting for customers
- Planning export vessel shipments with freight forwarders and export warehouses to meet customers’ desired receiving dates and lead times
- Preparing export vessel shipments and invoicing upon sail dates
- Understanding of raw materials/alloys & finishing requirements
- Managing & Optimising Investments
- Ensuring the delivery of sales and profitability targets
4
Responsibilities For Internal Customer Account Manager Resume
- Managing day to day customer contact and relationship management
- Forecasting management / coordination
- Training of customer employees on the Yusen Logistics visibility system, as needed
- Working in a team environment and own the process for optimum customer service and satisfaction
- Overall production of printed product including planning, troubleshooting, and reporting of the production process for company and customer
5
Responsibilities For Customer Account Manager, KSA Resume
- Responsible for identifying, escalating, managing and mitigating all program risks and issues
- Manage Individual campaigns with emphasis on outbound calling while conducting demonstrations via WebEx and customer facing meetings
- Focused on developing self and continuing to leverage strengths while contributing to the overall team development
- Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the strategy
- All proactive contact and responding to any reactive enquiries within the Local direct base ensuring we create Great Tasting Moments at Work
6
Responsibilities For Customer Account Manager, Mid-markets Resume
- Proactively managing customer accounts to include: order acceptance, order entry, inventory management, pricing verification, and invoicing
- Collaborate with Customer and Consumer Marketing to evolve strategy planning by providing feedback and insights from DE market
- Develop direct & indirect team – lifting the floor and raising ceiling on the ‘amazon’ learnings & playbook to win
- Act as the customer’s primary liaison to Staples in regards to product, pricing, billing, etc
- Develop and administer on-boarding training programs for new clients
- Proactively monitor customers ‘health’ during customer calling
- Coordinate and assist identification of customer needs with Technical Support Engineering/Logistics and Training services to determine customers’ needs
- A background or knowledge of Injection mould tooling and design and general moulding systems would be an advantage
- Develops and executes the client’s eCommerce sales and marketing plans in support of overarching sales and brand objectives
7
Responsibilities For Customer Account Manager With an Active TS Resume
- Perform in-depth analysist of sales and profit components including merchandising, promotional and supply-chain activities
- Builds online merchandising to reflect in-store merchandising plans
- Drive lender understanding of available reporting, tools and resources to manage lender risk and Fannie Mae risk - drive adoption of self service opportunities
- Communicate over the telephone – hearing and speaking
- A commercial understanding always focused on delivering targets
- Customer management & selling essentials - ideally previous success of performing a CAM role
- Successful track record in reaching or exceeding goals in: customer satisfaction,
8
Responsibilities For Temporary Customer Account Manager Resume
- Responsible for KPI monitoring and reporting to Group and clients
- Lead our presence at key Trade Shows National Convenience Show, etc. in conjunction with Marketing & Trade Marketing
- Assist in developing a robust Marketing plan for the brands in Ireland
- Work with internal teams (sales operations manager, marketing & trade marketing, supply chain, finance) to ensure execution of business plans
- Minimize risk exposure by identifying and managing high risk customers
- Manage business planning cycle with customers utilising Joint Business Plans (JBPs)
- Balance customer and business perspectives when making decisions
9
Responsibilities For Customer Account Manager, Mid-level Resume
- Provide end-user support and software administration for online ordering and online physician education tools
- Provide logistics, ordering and operational support to pathology, oncology and urology as requested
- Assist with renewals process through developing relationships with the company’s customer base
- Knowledge of TeletracNavman’s business objectives and how the marketing objectives fit into them
- Support customer site visits, trade shows and hosting of customer visits. Present Creganna Medical capabilities at these
- Manage a portfolio of customers meeting their day to day requirements
- Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
10
Responsibilities For Customer Account Manager, Named Accounts Resume
- Lead the range and merchandising review process
- Manage large proposal efforts including strategic programs
- Responsible for monthly and yearly sales forecasting tasks
- Facilitate major non-forecasted requests with production planning group
- Provides input and engages in analysis of market intelligence for product roadmap development or strategic planning
- Responsible for collaborating with the Sr. Manager of Customer Service to ensure streamlined communication throughout the supply chain, the customer, and sales
- Responsible for ensuring proactive communication with the customer of prorates to their orders due to agricultural or production shortfalls
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