Customer Business Manager Resume Sample
Eldridge Harris
1388 Pagac Canyon,
New York,
NY
+1 (555) 950 5875
Work Experience
Customer Business Manager
10/2017
-
PRESENT
New York, NY
- Develop and implement merchandising strategy including quarterly retail programs with the sales organization that are aligned with Category and Marketing plans
- Ensure executional excellence of the strategy and management of a significant merchandising budget
- Responsible for defining and executing a customer business and support strategy that serves a diverse customer base, in a proactive manner, anticipating customer needs and competitor actions and driving results through their direct actions and through matric leadership
- Manage the internal and external element of the Airlines customer Management Operating System (MOS) in order to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that includes Area Sales Managers and Customer Support Managers in pursuit of goals
- Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved
- Maintain oversight of HON performance to both Honeywell and customer contractual obligations
- Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets
Senior Customer Business Manager
04/2011
-
04/2017
Detroit, MI
- Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools
- Lead and provide day-to-day direction to the Performance Based Contracting (PBC) Program Managers to define and execute new support models and customer reporting standards as assigned to individual accounts
- Plan, organize, and execute Honeywell executive visits to customers resulting in positive interchanges and improved business results
- Responsible for fostering customer executive level relationships through daily interaction with airline executives
- Ensure Accounts Receivable results are achieved working with the ACC team
- Ensure sales targets are achieved within the Areal Sales Managers
- Act as support and escalation point for ACC and C&PS in collections and dispute resolutions
Customer Business Manager / Accounts Manager
10/2007
-
03/2011
San Francisco, CA
- Review and prepare regional STRAP input for assigned region including alignment with Enterprise leaders
- Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required
- Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross functional influence of peers
- Ensures systems and processes are in place for Honeywell product delivery, reliability performance including the translation of site based/product based improvement plans e.g. delivery and reliability to customer specific plans
- Coordinate selling process for the given customer for customer/channel/category to deliver $XM in sales covering Y% of ACV
- Gain a deep understanding of customer needs and priorities (e.g., their KPIs, business/category goals, etc.)
- Develop sales/account plans to meet customer objectives while operating within Danone-WhiteWave corporate initiatives and guidelines (e.g., customized SKUs, operational targets, etc.)
- Look for opportunities to gain distribution on new products and improve product exposure (shelf positioning, advertising, and promotions) - including monitoring what competitors are doing
Education
Clark University
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Training and experience in the following areas: Interpersonal Skills, Sales and Negotiation Skills, Time Management, Project Management
- AC Nielsen (and related data) skills and excellent analytical skills
- Excellent story telling, listening and influencing skills
- Assist with developing win-win solutions to complex situations; proven problem solving skills
- Excellent verbal and written communication, negotiating and influencing, teamwork and relationship, computer and analytical skills
- Demonstrable evidence of strong negotiation, commercial and strategic planning skills and a true ability to drive change and shape a broad channel
- Excellent interpersonal skills; collaborative approach to dealing with multiple contacts
How to write Customer Business Manager Resume
Customer Business Manager role is responsible for analytical, leadership, customer, negotiation, financial, languages, solutions, teamwork, computer, retail.
To write great resume for customer business manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Business Manager Resume
The section contact information is important in your customer business manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Business Manager Resume
The section work experience is an essential part of your customer business manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer business manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer business manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Business Manager resume experience can include:
- Evidence of good judgment and problem-solving skills; offers clear leadership potential
- Effective written and oral communication including presentation skills
- Business management, including product/program management, financial management, metrics management, mid-level computer skills and proven leadership abilities
- Financial acumen: Robust financial management skills to assess promotion effectiveness and continual improvement on ROI's
- Proven ability to manage multiple teams simultaneously and communicate effectively with customers
- Experience in developing and leading Customer team activities and priorities
Education on a Customer Business Manager Resume
Make sure to make education a priority on your customer business manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer business manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Business Manager Resume
When listing skills on your customer business manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer business manager skills:
- Experience in the following areas: Interpersonal Skills, Sales and Negotiation Skills, Time Management, Project Management
- Strategic thinker with strong commercial awareness and excellent numeracy skills
- Strong presentation and communication (written and verbal) skills
- Strong customer & executive communication skills
- Marketing experience. & Customer Business Manager experience
- Think broadly & integrative. Experience setting & prioritizing goals and identifying & scoping effort
List of Typical Experience For a Customer Business Manager Resume
1
Experience For Senior Customer Business Manager Resume
- Previous experience managing National Key Accounts / CPG experience / Pet Specialty channel / Royal Canin an asset
- Prior Sam’s Club or Walmart experience needed
- Communicate regularly and effectively to inform leadership of marketplace activities, issues, and opportunities
- Previous Account Management experience in FMCG with proven results
- Experience in leading teams and developing talent
- Strong track record in B2B sales and managing a larger key account
2
Experience For Associate Customer Business Manager Resume
- A good understanding of the marketplace, its key players and projected market dynamics
- Demonstrate initiative and perseverance
- Effective team leadership especially in Integrated Product/Process Teams (IPTs)
- Strong track record in corporate sales
- A high performer and be able to evidence your successful impact on commercial performance
- Strong track record in FMCG sales
- The ability to evidence your successful impact on commercial performance
3
Experience For Customer Business Manager / Accounts Manager Resume
- Proven ability to learn and develop
- Account management experience, ideally within a FMCG / FMCH
- Experience gained in the Graduate programme of a top tier FMCG business
- Work within a matrix organization. Works with multiple Account Managers and Sales Directors to discuss and prioritize work initiatives
- Primary and day-to-day selling interface at Direct customer HQ penetrating the highest level within the customer organization, including deal negotiations
4
Experience For Customer Business Manager P Resume
- Leverage internal resources (category management, customer planning, shopper marketing, etc.) to drive success at customer
- Customize corporate marketing and merchandising programs with Wakefern
- Act as the point of contact for local governments in the region regarding issues involving DP&L
- Leads communication, staffing, training and competency development (PDP) within the customer organization
- Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring
5
Experience For Customer Business Manager LCL Resume
- Responsible for fostering customer executive level relationships through daily interaction with
- Demonstrable record of success in a customer (not limited to Key Accounts) facing role
- Understands customers and the selling process well
- Utilize the Campbell sales planning and customer investment system to create optimal customer plans
- Understands and executes customer’s annual plan as it relates to THS annual sales and marketing plan at the product division level
- Sets direction for the category as it relates to contract manufacturing projects
- Partners with manager as it relates to business planning and customer strategy
- Achieve new item introduction goals including ACV targets; SRPs, Speed to Shelf objectives and share of shelf/Planogram objectives
- Develop productive working relationship with key, decision makers within the customer’s organizational structure
6
Experience For Amazon Customer Business Manager Resume
- Weekly & Monthly forecasting
- Develop and maintain business relationships with our key trading partners
- Achieve or exceed established sales targets for customers/channels responsibility while staying within budget
- Be responsible for achieving Bayer volume and KPI objectives through successful sell-in and execution of sales controllables
- Track record of leveraging big customer relationships
- Category Management and Customer Marketing success
7
Experience For O&M Customer Business Manager Resume
- Work with new businesses interested in locating to the region
- Develop sales plan to meet customer objectives while operating within Danone NA guidelines
- Tactical programming and execution designed to achieve Danone NA objectives
- Fiscal management of total customer spending, deduction management and pre-pays within Dannon guidelines
- Life Insurance, including eligible spouses, domestic partners & children
- Health Care Flexible Spending
- Harnesses a partnership approach whereby both parties are in mutual agreement of a vision for the future and how to go about executing it
8
Experience For Customer Business Manager Amazon Resume
- Comfort articulating complex challenges &/or solutions to higher management, in uncomplicated & easily supportable terms
- Knowledge of procedures & concepts within the Sales function and basic knowledge in other areas, such as sales operations, supply chain, and marketing
- Knowledge of shipment reporting metrics
- Build winning relationships
- Progressive knowledge of HVAC and Building Automation systems
9
Experience For Customer Business Manager Target Resume
- Operational knowledge of other disciplines, i.e. engineering and sales, to communicate/integrate within those areas
- Investigates thoroughly and maintains a global view of the customer through comprehensive information pertaining to customer issues
- Able to create and develop resolution independently to complex problems while meeting objectives
- Routinely contributes to and leads teams practicing influential leadership
- Collaborate with customer and internal teams on joint business plans
- Sainsbury’s is a strategic client for Nestle Sales therefore we are looking for experienced Business Managers/Customer Business Managers who have worked on top 4 grocers
10
Experience For Customer Business Manager, Club Resume
- Responsible for defining and executing a customer business and support strategy that serves a diverse and complex customer base, in a proactive manner, anticipating customer needs and competitor actions and driving results through their direct actions and through matric leadership
- Manage the internal and external element of the Airlines customer Management Operating System (MOS) in order to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that includes Area Sales Managers
- Customer Knowledge: Knowledge of the customers, key players in the organization, strategic
- Sales Expertise: ability to understand, identify and clearly articulate specific value propositions
- Develop sales/account plans to meet customer objectives while operating within Danone North America corporate initiatives and guidelines (e.g., customized SKUs, operational targets, etc.)
- Manage the relationship with the category Buyers/directors and interface with Wakefern
- Coordinate Joint Business Plans with Wakefern
- Primary customer focal point for our D&S customer for all Aerospace products and services, at all levels within the customer’s organization
- Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management
List of Typical Skills For a Customer Business Manager Resume
1
Skills For Senior Customer Business Manager Resume
- Fact-Based Selling Skills using the Franklin Covey Call & Account Planning platform
- Demonstrated track record of growth with 5+ years of similar experience at a consumer products company (preferably in personal care)
- Thorough negotiation preparation & execution skills
- Demonstrated track record of growth with experience at a consumer products company (preferably in personal care)
- Strong commercial acumen, with a proven ability to manage multiple stakeholders
- Solid skill set in all aspects of Program or Project Management
- True leadership skills backed with high levels of energy and a strategic approach to business development
- A proven record or successful sales management experience on a Customer Business Manager I or II position
- A proven record of successful sales management experience on Kroger in CPG
2
Skills For Associate Customer Business Manager Resume
- Exhibits strong functional skill and leadership capabilities
- Work effectively, and in a highly collaborative manner
- Working knowledge of IRI, AMPS and Customer POS Data is strongly desired
- Working knowledge of the Syndicated database & technical skill to leverage the data
- Customer management & selling essentials - ideally previous experience of performing a CAM role
- A high performer with experience of managing a Grocery account at head office level
- Experience of managing significant amounts of trade spend budget/P&L is critical
3
Skills For Customer Business Manager / Accounts Manager Resume
- Experience and expertise of working in the Wholesale and impulse channel/industry
- Experience working within large, complex Healthcare facilities
- Willingness to travel up to 20% and valid driving license required
- Demonstrated professional competence in communication, presentation, adaptability and creating influence
- Help others succeed at Beiersdorf by utilizing sharp communication, effective collaboration and team focus
- Leads all execution aspects of assigned programs and customers and is responsible for maintaining strong and consistent program performance
- Experience with government and commercial programs
- At least three years of experience in a sales or category role within FMCG
- Demonstrated competency in Six Sigma tools, software, and design processes. Six Sigma Greenbelt trained/certified
4
Skills For Customer Business Manager P Resume
- Field sales and industry related experience
- Experience in aerospace technical operations, customer support, aftermarket support, ASF/MRO operations or equivalent
- Field and/or HQ sales and CPG industry related experience
- Record of successful sales management experience in CPG
- CPG Industry Sales and/or Category Management experience
5
Skills For Customer Business Manager LCL Resume
- Experience in CCSD (Trade) background would be added advantage
- Proven ability to tackle complex situations, evaluate alternative courses of action, and provide fact based solutions/recommendations
- Plans and manages discretionary budgets and responsible for Finished Goods Inventory (FGI) and Accounts Receivable (AR) elements of cash
- Manage Deductions and Bad Goods within company policy
- The role has a high level of autonomy and is a good lead into more senior positions
- Managing and coaching 2 Account Managers and facilitating their ongoing career development
- Representing and feeding the customers’ needs into Nestlé
- Developing and implementing a long term strategy and business plan
- Coaching a direct report and assisting the development of the field sales
6
Skills For Amazon Customer Business Manager Resume
- Developing and delivering customer plans to achieve objectives within budget, and short & long term solutions through best practice thought leadership
- Identifying opportunities and recommending actions to develop the confectionery category and Nestlé confectionery business with the Customer
- Identifying opportunities and recommending actions to develop the Food & Beverage categories
- Partnering with JCI sales and operations management teams, develops account expansion plans and pull-through of additional JCI offerings
- Partnering with JCI sales and operations management teams, develops account expansion plans and
7
Skills For O&M Customer Business Manager Resume
- Willing to travel frequently worldwide on company business
- Working knowledge of deal economics and customer and business impacts
- Delivering creative solutions and thought leadership for their retail customers
- Driving profitable growth and share
- Leading implementation of company/category/brand strategy with our customers
8
Skills For Customer Business Manager Amazon Resume
- Maximising the recommendation and distribution of the Purina range in store
- Managing the execution, communication and review of promotional strategies
- Creating strategic joint business plans with the customer to secure maximum distribution and growth
- Acting as the internal and external face of Nestlé Confectionery and our customer brands within the Wholesale channel
- Understanding & communicate insights that drives positive results & outcomes
- Understanding of our Client's & Retailer strategies
9
Skills For Customer Business Manager Target Resume
- Understanding of how Sales integrates with other commercialization areas – marketing, supply chain and finance
- Understanding of CPG industry sector and competitive landscape required
- Working knowledge of deal economics and customer, channel and business impacts
- Primary and day-to-day selling interface at customer HQ penetrating the highest level within the customer organization, including deal negotiations
- Responsible for representing, merchandising and selling desired mix of products in retail stores within identified accounts
- Accountable for preparing sales presentations, contracts and proposals for specific merchandising and store shelving activities
- Manage trade spending for identified accounts for in-store merchandising, advertising and implement category management initiatives
- Drive strategic relationships and accelerated growth while operating within approved Trade Marketing parameters
- Able to deal with complexity, competing demands and change in an ever-evolving account
10
Skills For Customer Business Manager, Club Resume
- Work with Sales and Marketing Teams to develop Shopper Marketing programs at Tier 1 accounts to drive trial and awareness of Golden Island Jekry portfolio
- Deep understanding of sales functions including Category Management, Customer Development, etc
- Operational knowledge of other disciplines, i.e. engineering, sales, and manufacturing, to communicate/integrate within those areas
- Proactive Management identifying gaps and proactively building solutions to mitigate
- Consistent delivery of high quality results in challenging trading/customer environments
- Demonstrable success of managing and delivering through others
- Build community relationships by attending local council meetings and being active in community organizations
List of Typical Responsibilities For a Customer Business Manager Resume
1
Responsibilities For Senior Customer Business Manager Resume
- Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan
- Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category
- Strong understanding of and experience with P&L management
- CPG industry experience, including field sales and/or headquarter experience
- Strong Microsoft Office applications experience (especially Excel and PowerPoint)
- Experience in Field Sales and industry related experience
- Progressive experience in functional role (Program Management, Engineering, ISC, Contracts, Finance)
2
Responsibilities For Associate Customer Business Manager Resume
- Detail oriented and well-organized approach to managing multiple priorities
- Excellent computer literacy, including Excel, Word and PowerPoint
- International distributor management experience
- Proven ability to sell at the C Suite level in an organization
- Experience in project management and complex sales capital equipment in MDx and/or Life Science market
- Proven ability to sell to Principle Investigators, Medical Directors and Finance
- Experience in project management and complex sales
- Supports Advanced Manufacturing Engineering/Integrated Supply Chain to reduce product cost and improve gross margin
- Develops account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs and System Products offerings
3
Responsibilities For Customer Business Manager / Accounts Manager Resume
- Responsible for developing Retail Execution communication with the Retail Excellence Team to achieve merchandising success
- Contribute to establishing a culture of ownership and accountability
- Lead the joint business planning process and annual strategic plan with assigned customer(s)
- Expert knowledge of procedures & concepts within the Sales function and basic knowledge in other areas, such as sales operations, supply chain, and marketing
- Expert understanding of CPG industry sector and competitive landscape
4
Responsibilities For Customer Business Manager P Resume
- Sales Forecasting and Trade Fund Management
- Provides support for escalated issues and works with the functional groups to strategize solutions for issue resolution and making decisions for mutual benefit
- Intermediate Cat-Man knowledge, including but not limited to the “4 Ps”
- Own it: Leverage our brand assets and CCBT structure to deliver new and exciting innovation
- Develop productive working relationship with key decision makers at various levels within the customer's organizational structure
- Responsible for managing between 2 to 5 key customers or touch points
- Complete ongoing general business analytics and evaluate risks, opportunities and threats
- Develops and maintains close working relationships at multiple levels within assigned
5
Responsibilities For Customer Business Manager LCL Resume
- And expertise by acting as single point of contact
- Develops and maintains close working relationships with general, mechanical and electrical
- Business management, including product/program management, financial management, metrics
- Successfully led a team of direct reports
- Aligns with the Cross Functional eCommerce Team to interpret the Market Performance KPI’s and explain market data to the customer to further drive growth for the customer and Newell Brands
- Own key sales processes & deliverables within assigned customer/portfolio of brands
6
Responsibilities For Amazon Customer Business Manager Resume
- Lead and execute business-planning sessions by engaging a cross functional team, as appropriate; customer marketing, field sales, sales strategy, marketing, finance, sales ops and e-commerce
- Use appropriate tools/programs to meet all compliance and audit requirements
- Develop new item sales plans, strategies and tactics in order to achieve agreed to headquarter and retail objectives. Ensure timely and accurate data analysis for distribution build, promotion evaluation, execution, planning, and development of assigned customer
- Align customer specific marketing strategies and tactics that result in actionable sales plans with other area businesses to ensure business alignment with national priorities and sales objectives
- Manage supplier relationships on assigned categories
- Develop and implement trade promotion strategies and tactical plans with the customer
7
Responsibilities For O&M Customer Business Manager Resume
- Knowledgeable of Campbell brand strategies and tactics and implements by working closely with the customer's key decision makers which include buyers, category managers, and merchandising leaders
- Develop and lead accurate monthly forecasts in order to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes for the entire team. Proactively identify potential risks or threats to monthly forecasts
- Sell in new items to the customer and work with key customer personnel to achieve optimal distribution
- Manage several key customer touch points
- Supports customers in multiple markets or national account customers
- Achieves business objectives and customer commitments including financial (revenue, gross margin, OI and cash), operational (delivery, quality), and technical (product reliability) goals
8
Responsibilities For Customer Business Manager Amazon Resume
- Responsible for Short Range financial Outlook (SRO) development and attainment, including SRO risks/opportunities, developing and communicating financial forecasts, and all customer demand planning as part of the Sales Inventory and Operating Planning (SIOP) process
- Responsible for OEM program fee analysis
- Thoroughly understand the customers’ business and strategic direction in order to identify opportunities that profitably grow Honeywell’s business
- This role can be based in Pleasanton, CA - Boise, ID - or Southern California/LA Area
- Own the assigned Comm Helo, Government and/or Defense Customers including business growth, program delivery execution, financial management, and customer satisfaction
9
Responsibilities For Customer Business Manager Target Resume
- Develop and drive customer growth strategies
- Drive to financial results, operational performance and customer satisfaction
- Responsible for long-term objectives such as year-over-year growth, profitability, and win rate, as well as near-term forecast accuracy for SRO (short-range-outlook), demand planning and all financial forecasts
- To build a range of P&L’s in order to understand the shape and profitability of the business and identify opportunities for future growth
- Develop annual business plan to achieve Algorithm
- Collaboration with cross-functional colleagues to drive ‘best in class’ customer related initiatives
- Manage customer accrual funds and determine most effective way to support the business, via features, demos, ISB’s and other promotional vehicles available
- Demonstrated Amazon/e-Commerce account management experience
10
Responsibilities For Customer Business Manager, Club Resume
- Demonstrated e-Commerce account management experience
- Achieve or exceed established sales targets for customer/SBU responsibility while staying within budget
- Deliver on all key growth drivers by business segment to grow market share
- Develop annual business plans with customer and input into annual plans
- Identify profitable opportunities to grow incremental volume and represent Baby Specialty Channel in White Space innovation segments
- Develop and execute promotional plans to achieve growth targets within budget
- Knowledgeable of Campbell brand strategies and tactics and implements by working closely with the customer’s key decision makers which include buyers, category managers, and merchandising leaders
- Leverage cross functional partners Shopper Marketing, Customer Strategy & Planning, Category Leadership, etc. resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies
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