Customer Account Resume Sample
Sanford Mayert
2079 Maxine Parkway,
Los Angeles,
CA
+1 (555) 447 3346
Work Experience
Customer Account Administrator
07/2017
-
PRESENT
New York, NY
- Capable of sitting 8 hours per day in an office environment in front of a computer screen
- Heavy telephone inbound and outbound dialing/answering
- Drive results towards monthly/quarterly KPI’s
- Monitor business unit’s performance. Track progress, support formulation of account strategies, act as a liaison and support customer needs
- Regularly in an office environment
- Occasionally exposed to work in high, precarious places
- Occasionally exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals
Customer Account Analyst
11/2013
-
04/2017
Philadelphia, PA
- Occasionally exposed to outdoor weather conditions; extreme cold; extreme heat
- Occasionally exposed to moving mechanical parts, hand tools and small to medium-sized power tool use
- Occasionally exposed to non-toxic propane fumes or airborne particles
- Occasionally exposed to toxic or caustic chemicals
- Interface with customers, sales and/or service representatives to handle a variety of post-sales service functions
- Acts as a liaison between customer and Trinity Meyer, providing schedule updates to the customer, providing customer’s feedback to the internal team
- Respond to and provide assistance to internal customers and Trinity trade customers in areas such as product order fulfillment processes, design and drawing approval process, change order management or customer service requests
- Work with Engineering department and customer to obtain approval on design calculations
- Work with the Modeling department to obtain approval on drawing packages
Customer Account Rep
08/2010
-
07/2013
Phoenix, AZ
- Work with all other departments to keep the projects on track
- Work with the Sales department and the plant to meet customer expectations
- Use judgement with defined procedures and practices to determine appropriate action
- Troubleshoot/problem-solve with manufacturing
- Provide acknowledgements, status and weekly status reports to customers as needed. Ensure customer satisfaction level is maintained for administrator area of responsibility
- Customer interaction – host visits to our facility, participate in visits offsite. Prepare presentations for leadership and customers
- Support after hour AOG calls as needed
- Monitor business unit's performance. Track progress, support formulation of account strategies, act as a liaison and support customer needs
- Lead team members within National Customer Delivery and Support Team in evaluating and anticipating affinity, industry partner, and customer needs, responding to requests, training on new and existing products and services, and overall maintenance of affinity, stakeholder and customer relationships
Education
University of Saint Francis
2005 - 2010
Bachelor's Degree in Business
Professional Skills
- Strong communication skills – excellent oral and written skills, professional telephone manner required
- Strong customer handling skills and active listening
- Show success at influencing others, show core competency in Developing Self and Others and exhibit strong People Leadership skills
- Effectively prioritize tasks and analyze the situation time & work to tight deadlines, strong multi-tasking abilities
- Strong computer skills including Microsoft Office (Excel and Outlook)
- Strong written and verbal communication skills. General understanding of business principles, concepts, practices, and standards of the customer service field
- Strong written and oral communication skills
How to write Customer Account Resume
Customer Account role is responsible for microsoft, intermediate, customer, basic, training, integration, finance, credit, database, procurement.
To write great resume for customer account job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Account Resume
The section contact information is important in your customer account resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Account Resume
The section work experience is an essential part of your customer account resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer account responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer account position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Account resume experience can include:
- Experience managing efficiently ever-changing priorities
- Engage reasoning skills to determine necessary steps for file closure and forward to appropriate personnel
- Experience reading, analyzing, and interpreting technical procedures/manuals
- Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
- Approve quotes prior to release, ensuring that it meets the LEONI CV cost model requirements
- Solid understanding of HP capabilities and key commercial strategies
Education on a Customer Account Resume
Make sure to make education a priority on your customer account resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer account experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Account Resume
When listing skills on your customer account resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer account skills:
- Work effectively in a fast paced environment with changing priorities and deadlines
- Excellent time management and follow through skills
- Excellent interpersonal skills with promotion and practice of team work ideals
- Excellent verbal, written communication, organizational and presentation skills
- Demonstrated experience in originating, underwriting, structuring and negotiating LIHTC investments
- Proven experience leading, guiding, managing projects and teams
List of Typical Experience For a Customer Account Resume
1
Experience For Customer Account Analyst Resume
- Intermediate skill with Microsoft Office Suite. Basic math skills
- Trade off between operational (short term) priorities and solution related (longer term) priorities
- Multi-task effectively is essential to the position
- Basic to Intermediate MS Excel skills required
- Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction
- Two (2) years of relevant customer service experience and processing customer service transactions in a database
2
Experience For Customer Account Administrator Resume
- Experience managing critical projects and tight timelines
- At least two years of collections, billing or customer service experience
- Manages customer expectations through effective communication about HP capabilities
- Cards business dynamics and experience of an important business
- Knowledge and experience of cross-functional operations
- Experience of Prepaid Cards as a business
3
Experience For Manager, Customer Account Management Resume
- Excellent ability to interface productively with customers and internal personnel
- Experience in technology sales is desired but not required
- Possess a strong work ethic and a team player
- Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others
- Intermediate skill with Microsoft Office Suite
- Escalate priority service issues to Team Service Manager
- Build effective rapport with sales and customers
4
Experience For Customer Account Operations Manager Resume
- Willing to go the ‘extra mile’ and to view customer excellence as a personal objective
- Willing to occasionally travel
- Exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
- Provide timely communication relating to specific customer’s needs, special requests and problems
- Distribute product literature, training materials, promotional materials and items, and coordinate sample requests and provide follow up
- Respond to customer’s proposal requests by working with other departments to create a complete proposal package
5
Experience For Customer Account Engineer Resume
- Process data entry transactions, match paperwork, create files for incoming customer returns
- Provides necessary guidelines to a variety of line and staff levels regarding contract requirements
- 1 Determines the nature of the inquiry upon receiving the call as
- 3 Initiates paperwork necessary to correct problems or contacts individuals responsible for taking corrective action and documents in the system
- Assist in training new CAA’s, new Sales staff, new Resellers, etc
- Basic understanding of business functions as it relates to high transactional activities
6
Experience For Customer Account Rep Resume
- Basic knowledge of a manufacturing system, preferably in the aerospace industry
- Willingness to work in a fast paced and challenging work environment
- Knowledge of the Teletrac Navman’s business objectives and how the marketing objectives fit into them
- Answer all incoming patient/client calls
- Cultivates Innovation:Creating new and better ways for the organization to be successful cross-functionally as well as with customers
- Lead the team’s efforts to gather relevant Voice of the Customer intelligence to help drive strategy and insights
- Customer Account / Sales Operations representative
7
Experience For Senior Customer Account Associate Resume
- Senior Operational Consultants for New Customers
- Engagement with customers to develop and enhance relationship with HP
- Advisor to Sales and New Customers on correct Business Models
- Advisor to Customer on Standard HP Capabilities
- Work with Customer and Sales to increase adoption and usage of Standard HP Processes
- Drive TCE Improvements locally in the country with Customers
- Critical Escalation point for Largest Global and Local Accounts
- QBR Owner for Selected Largest Global/Local Accounts
- Change Managers for Process Transformations
8
Experience For Senior Manager, Customer Account Admin Resume
- Drive Deployment and roll out of New Capabilities/Tools
- Transition from high volume accounts to multiple system accounts
- Trains Customer Account Analysts (CAAs) on Global Channel Services (GCS) processes and procedures
- Manages key accounts/projects as needed
- Participates in strategic meetings with subs, divisions, and customers
- Promotes GCS brand through knowledge, processes, systems and strategies
- Identify and analyze patterns to improve inefficiencies and customer satisfaction
- Understands and complies with export policies and regulations
9
Experience For Customer Account Operation Manager With German Resume
- Acts in a manner consistent with 3M’s values and ethical standards
- Expand knowledge of 3M structure, organization and businesses
- Project and operational management
- Financial reconciliation and control exposure
- Seek and develop new business opportunities
- Maintain records of technical/commercial activities in line with Company and quality standards
- Work within a multi-function team to generate and introduce VA/VE cost savings
10
Experience For Prepaid Operations & Customer Account Senior Analyst Resume
- Manage projects from nomination into serial production
- Enables sales force to focus on revenue and margin related activities
- Coordinates HP Operations strategies - aligns operational commitments of the different business unit sales teams
- Manages senior level escalations
- Provide follow up and support to the Regional Sales Managers
List of Typical Skills For a Customer Account Resume
1
Skills For Customer Account Analyst Resume
- Experience of managing and developing client relationships
- Experience in a capacity where an understanding of how a business goes to market is gained
- Three (3) years of customer service experience and processing customer service transactions in a database
- Experience working with airframe manufacturers, airlines, and galley manufacturers
- Experience in solving practical problems and deal with a variety of variables in a dynamic work environment in order to meet deadlines
- Prioritize and multi task in a fast paced environment
- Manages customer expectations through effective communication about HP direct order fulfillment capabilities and delivery performance
- Customer care experience
2
Skills For Customer Account Administrator Resume
- Prioritize based on the needs of the organization
- Plastics Manufacturing experience desired
- Strong computer literacy with Windows, MS Excel, MS Word, MS Outlook, and Internet
- Experience with interfacing with customers
- Leading people to results without direct reporting relationship
3
Skills For Manager, Customer Account Management Resume
- Taking ownership of issues and coordinating fast resolution
- Understanding of internal approval processes, contract requirements
- Understanding of key commercial strategies
- Setting the right expectations
- Dealing with frustrated and difficult people
- Being accountable without direct responsibility
- Working across extended geographies and time zones
- Analyze transaction data to identify missing Bills of Lading and other processing issues
- Manage implementation of new deals, coordinating with Marketing, Allocations, Accounting, Terminal Operations, and IT
4
Skills For Customer Account Operations Manager Resume
- Work with the marketing department, vendors, and customers to resolve contract, pricing, and billing issues
- Exposure to process engineering/reengineering and management of associated financials
- 5 Communicate with various CAR’s within location to assist with orders/scanning/filing
- Identifies opportunities for improving customer satisfaction and driving incremental business
- Communicate with various CAR’s within location to assist with orders/scanning/filing
- Provide high levels of customer account management by properly setting up and maintaining account information and data
- Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
- Manage customer forecast through the use of near and long term demand planning in order to drive accurate material requirements and sales planning
5
Skills For Customer Account Engineer Resume
- Actively embrace Crane’s continuous improvement program by identifying and driving improvement initiatives within own work scope or department
- 6 Maintains active files on all inquiries received and their current status notifying the customer by phone or in writing of actions taken to resolve accounts
- High level business acumen and understanding of business strategy
- Interact with all cross functional departments to ensure all efforts to mitigate order processing and informational/transactional errors
- Manage the conversion of spares or repair quotations into customer orders and capture market feedback database to enhance future pricing policies
- Manage customer issue resolution in a timely manner, liaising with internal functions as required
6
Skills For Customer Account Rep Resume
- Follow-up on proposal awaiting customer acceptance
- Provide statistical and performance feedback on a regular basis to the Team Service Manager or to customers via customer required reporting
- Contact patients regarding delinquent payment plans or to update payment plans when additional charges are added
- Knowledge of JDE MRP system, including all order entry
- Attend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities
- Take on and learn new roles while maintaining current work load
- General understanding of business principles, concepts, practices, and standards of the customer service field
- Promote collaborative team environment in a diverse setting
- Drives the order fulfillment process from order entry to billing, collection, complaints and returns
7
Skills For Senior Customer Account Associate Resume
- Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
- Ensure that the customers’ requirements are understood and considered in the processing of quotations (RFQ’s) and QAF’s
- As trusted HP direct advisor contributes to relationship building with the customer
- Reports back to customer on the delivered performance (operations reviews, periodic reporting etc)
- Serve as single point of contact for all issues and questions regarding the customer’s account
- Explain billing frequency and payment options and portal payments to new customers
- Provide guidance to customers in managing system settings to balance customer’s available credit and cash flow
8
Skills For Senior Manager, Customer Account Admin Resume
- Exercise judgment in determining best resolution for company to maintain profit
- Exercise judgment in determining best resolution for customer to retain customer relationship
- Use discretion to research and resolve billing issues
- Research database to locate confidential missing or incorrect consumer information
- Responsible for managing requirements (order/forecasts) from the customer
- Monitor part pricing and update as needed
- Assist Accounting Department with invoice issues
9
Skills For Customer Account Operation Manager With German Resume
- Launches, reviews, makes corrections and adjustments to orders coming in via VMI
- Review and analyze historical data and future demand to develop a flexible inventory strategy, utilizing input from sales and the customer
- Advanced knowledge in using MS Office (Word, Excel, Outlook, PowerPoint)
- Process incoming transactions and create invoices for customers and vendors
- Create and maintain pricing communications
- Analyze marketing sale contracts and vendor purchase contracts to determine implementation needs in the AS400 database
10
Skills For Prepaid Operations & Customer Account Senior Analyst Resume
- Proficient with Microsoft Office Suite, including Visio
- Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Enter and manage sales orders in accordance with customer’s demand/PO using Crane’s order fulfillment system for all assigned customers
- Knowledge of Microsoft Office: Outlook Email, Word and Excel
- Knowledge of PeopleSoft helpful
- Highly organized and detail oriented
- Work independently, anticipate needs, plan for alternative scenarios and make sound judgment decisions
List of Typical Responsibilities For a Customer Account Resume
1
Responsibilities For Customer Account Analyst Resume
- Skills: Intermediate to advanced experience using Microsoft Office Suite; Strong written and verbal communication skills
- Experience in MS Excel managing large spreadsheets, creating graphs, and using conditional formatting.
- Knowledge/Experience of electronics and associated supply chains
- Commercial real estate, sales, people management, project management and process management experience required
- Use expertise to build strong relationships with customers and create an open and accessible communication route for free flow of information
- Primary point of contact in assessing needs, services and managing the overall relationship
2
Responsibilities For Customer Account Administrator Resume
- Responsible in releasing Electronic Data Interchange (EDI) and web orders in the order corrections screen
- Monitor billing dashboards and resolve setup discrepancies
- 5 Respond to patient questions through On Line Chat by quickly and accurate responding via an open dialogue on the computer
- Prepare quotations for assigned customers
- Review, interpret, and enter data into internal databases, ERP or CRM tools
- Issue credit memos and return material authorizations
3
Responsibilities For Manager, Customer Account Management Resume
- Provide order status to customers
- Ensure export license compliance
- Log sales information with few errors
- Uses knowledge to solve complex business problems
- Improve the sales process
- Initiate contact with new customers to establish relationship
- Administer all account changes across multiple systems
- Maintain accurate account through timely payment application and dispute resolution
- Use discretion to research and resolve payment issues
4
Responsibilities For Customer Account Operations Manager Resume
- Input on potential process improvement to prevent future issues
- Backup other team members when necessary
- Review and acknowledge customer purchase orders to ensure terms, pricing, compliance is complete and in accordance with SOX and ISO procedures. Work directly with internal and external audit teams to provide documentation and insight on any revenue questions
- Facilitate change orders with customers identified in initial review or due to product/customer requirements
- Key role to obtain required price approval documentation for new deals to expedite order entry and ensure proper revenue recognition and backlog accuracy. Work closely with Credit to resolve any payment issues
- Data entry within Oracle EBS of customer reviewed orders, monitor orders not booked (staged)
- Review invoice and Backlog reports and provide updated customer requirements when needed
- Create and run customer specific reports out of Oracle and/or SalesForce.com
- Diploma or above in Logistics or Supply Chain or any other related discipline
5
Responsibilities For Customer Account Engineer Resume
- Meet established productivity, schedule adherence, and quality standards
- Able to multi-task between multiple computer systems
- Respond to customers in a timely manager
- Ensure on time delivery of parts for the customer
- Monitor new part process
- Assist quality and production with part rejections as needed
- Assist with internal and external container issues/concerns
6
Responsibilities For Customer Account Rep Resume
- Overall account management (from pre-launch to post sales activities) of assigned VMI distributors
- Provide world class customer service, anticipating customer information needs and responding to them within established turnaround time. Answer customer inquiries by phone and other media and perform as liason with sales, credit, manufacturing planners, buyers, shipping, IT as necessary
- Lead day to day activities for accounts, ensuring data integrity to facilitate timely and accurate order generation and execution
- Conduct VMI customer reviews to correct, sustain and improve delivery and inventory performance using VMI reports tools on delivery, inventory, and sales
- Create reports and analyze EDI trends and opportunities for improvement
- Prepares EDI Channel Partner scorecards and conduct quarterly calls to discuss performance
7
Responsibilities For Senior Customer Account Associate Resume
- Functions as a subject matter expert (SME) for the global online store
- Analytical and strategic thinker with continuous improvement mindset
- Work with terminal personnel and IT staff to resolve data problems
- Field inbound and outbound customer service calls
- Establish and maintain customer transmission files for invoices, prices, draft notices, and other communications
- Knowledge of database systems and queries
- Coordinate with other departments to achieve results
- Extremely detail-oriented with the ability to multitask
8
Responsibilities For Senior Manager, Customer Account Admin Resume
- Analyze data, make an appropriate decision, and execute a plan
- Enter and maintain customer demand in the ERP system in order to drive timely delivery of products to our customers
- Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings in order to establish the company as a growth supplier for future business
- Provide timely responses to customer requests for quotes (RFQ) through the coordination with finance and master scheduling to convey accurate and competitive pricing and deliver information back to the customer
- Manage all aspects of customers sales orders from start to finish, including verify purchase order totals, calculate customer pick up allowances, determine appropriate ship date, add special instructions to orders, and invoicing within 24 hours
9
Responsibilities For Customer Account Operation Manager With German Resume
- Work closely with the buyers, merchandisers and accounting department for each account
- Provide customers with information associated with specific orders both past and present (including backorders)
- Provide complete product information and check inventory availability on specific products; suggest substitutions where applicable
- Trace freight shipments and relay to customer when necessary
- Lift 30 pounds when needed
- Agree technical specifications and Statement of Work with the customers
- Consulting with sales team, providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer
- Track and provide status updates on all open opportunities
- Sell the benefits of Multiyear
10
Responsibilities For Prepaid Operations & Customer Account Senior Analyst Resume
- Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate
- Work with Partner Sales teams to close business
- Call customers to review renewal opportunity
- Respond to email/phone inquiries from internal and external customers/coworkers
- Develop business relationships with internal and external associates
- Manage annual price escalations by working with functional teams to implement appropriate price changes based on contractual language or Crane standard processes
- Work with assigned business manager and prepare material for program and rate readiness reviews
- Facilitate customer telecoms and visits
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