Customer Account Specialist Resume Sample
Ramona Gaylord
30121 Kirlin Islands,
Detroit,
MI
+1 (555) 306 7236
Work Experience
Customer Account Specialist
04/2017
-
PRESENT
Houston, TX
- Perform all aspects of account management including order entry and progress oversight, forecasting, order trend analysis, order confirmation, contract management, specification review, inventory management, shipping, and invoicing
- Problem resolution including order management, recommendations to Operations that drive production schedules to meet customer needs, lead all post sales activities to ensure customer satisfaction, customer complaints and issues regarding quality, credit/ collections issues, export/import, freight, etc
- Phones, e-mails, and follow-up
- Perform all tasks leading to order which includes, but is not limited to: initiation of customer specifications, obtain and provide customers with drawings and spec sheets, initiate and follow up on color matches, follow up on lab requests
- Manage quotes and follow up on them for the sales rep. CRM system management, Internet retrieval of customer specs, delivery schedules, advanced shipment notifications, etc., process inventory shipments, etc
- Strong computer skills with a proficiency in data entry, including 10-key
- Manage accounts receivable and collection efforts for the Association
- Identify and notify customers of delinquent accounts by mail, telephone, or through site staff to solicit payment; post payment to customer’s account when received; prepare statements to credit department if customer fails to respond; initiate service discontinuation and keep records of collection and status of accounts
Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC
10/2013
-
12/2016
San Francisco, CA
- Act as liaison with county and other third party agencies for all child care programs and camps
- Prepare and maintain program enrollment reports, rosters, agendas, schedules, and financial reports
- Supply information to members and program participants over the phone and via e-mail regarding the branches/camps, departments, or programs to include complex account recreations
- Process Personal Pricing (financial assistance) for child care families
- File various documents
- Input customer orders
- Input customer credits
International Customer Account Specialist
10/2009
-
09/2013
Philadelphia, PA
- Input order and invoicing information accurately and in a timely manner
- Assist customers with orders and problems. Contact vendors and requests samples for customer
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
- Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary
- Attend training and Customer Service meetings
- Responsible for seeing that all tasks are performed in a manner that complies with Cardinal Health's Mission and Vision
- Initiate and increase sales opportunities
Education
Eastern University
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent verbal communication skills as well as human relation/interaction skills
- Previous experience in office administration or other related fields Ability to prioritize and multitask excellent written and verbal communication skills
- Project a professional image over the phone through excellent phone etiquette; Excellent written and verbal communication skills
- Five years of direct customer service experience – residential or Business and Industry,Strong Negotiation Skills
- Strong attention to detail Strong organizational skills positive attitude
- Demonstrated negotiating skills to deal with billing, service, and delivery requests
- Demonstrated data processing skills
How to write Customer Account Specialist Resume
Customer Account Specialist role is responsible for microsoft, customer, organization, interpersonal, software, computer, presentation, english, crm, word.
To write great resume for customer account specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Account Specialist Resume
The section contact information is important in your customer account specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Account Specialist Resume
The section work experience is an essential part of your customer account specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer account specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer account specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Account Specialist resume experience can include:
- Strong verbal skills resulting in successful collection of fees and timely management of returns
- Effective problem solving and issue resolution skills
- Able to communicate clearly and professionally and have excellent interpersonal, verbal communication skills
- Excellent computer skills, Microsoft
- Excellent verbal and written skills in Englishis essential
- Excellent communication and presentation skills are crucial and a high level of professional behavior is required, both internally and externally
Education on a Customer Account Specialist Resume
Make sure to make education a priority on your customer account specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer account specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Account Specialist Resume
When listing skills on your customer account specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer account specialist skills:
- Effective demonstrated verbal and written communications skills
- Good interpersonal, organizational and time management skills including working knowledge of Microsoft Outlook
- Effective interpersonal communication skills with supervisors and peers.Proficiency in keyboarding/data entry
- Strong project management and communication skills in executing initiatives across a distributed organization
- Effective organizational administrative skills
- Strong technical skills using Adobe based platforms
List of Typical Experience For a Customer Account Specialist Resume
1
Experience For Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC Resume
- Demonstrate verbal and written communication and customer service skills
- Presentation skills (face to face and virtual)
- Computer Skills –Advanced Microsoft Excel, Word and Power Point
- Help the Account Managers and Account Executives effectively manage customer issues
- Experience in service / customer facing role
- At least two years of business and/or customer service experience
- Experience in Customer service, supply-chain or sales
- Operate fax, scanner, and printer
- Deliver customer experience within the lifecycle processes
2
Experience For Lead Customer Account Specialist Resume
- Provides excellent customer service through communication, problem resolution and quick turn around
- Experience in a customer service, inside and/or outside sales preferably in an industrial environment
- Ensuring that day to day business is conducted within the guidelines of established contracts company policies and procedures including ISO 9001
- Monitoring of system performance & management of service delivery to meet & exceed contracted SLAs including preparation of service delivery plans as required
- Responding to and closing open calls related to assessment account inquiries
- Improving the relationships and knowledge of business processes between customer supports and the local sales and marketing department
- Understanding of supporting online products and/or computers
- Answering inbound and making outbound phone calls
- Utilizing word processing software to process documents
3
Experience For International Customer Account Specialist Resume
- Drafting of ad-hoc letters to Customers and 3rd party individuals or companies in relation to claims on behalf of the estate of a deceased customer
- Coordinating disposition of technical logistical & operational customer requests
- Tracking of project milestones
- Updating information in Salesforce
- Driving process improvements for New Accounts to ensure we maximise sales potential from the start
- Growing organization that believes that every employee plays an integral role in the company's continued success
- Working knowledge of a Customer Information System (CBIS for DEC, CIM/CIMBUI for DEP)
- Working knowledge of a Customer Information System (CBIS for DEC, CIM/CIMBUI for PEC, CMS for DE –Ohio/KY or Indiana, CSS for PEF)
4
Experience For Associate Customer Account Specialist Resume
- Working knowledge of the NC and SC Interconnection Procedure
- Completing a variety of data entry tasks
- Understanding of contractual terms and conditions
- Working knowledge of process, data and system best practices
- Capable of providing expertise in resolving complex customer issues, interpreting customer order requirements and translating to company capabilities
- Communicates with prospective customers by providing price quotes, scheduling and booking shipments
5
Experience For Senior Customer Account Specialist Resume
- Provide customer service by responding, Tracking and resolving customer inquiries
- Initiate complaint credit process, working with Corporate QA for closure, communicating findings to the customer
- Responsible for coordinating accurate and timely setup of new customers and changes to existing customer profiles with various teams across multiple systems
- Three years in patient accounting/business office environment, specifically billing and/or collections in the assigned insurance area
- Provide customer support for pre order activities (pricing, availability, quoting, technical specifications)
- Manage ongoing communications throughout the customer journey (on-boarding, engagement, and win-back)
6
Experience For Customer Account Specialist for East & West Yorkshire Resume
- Maintain high profile customer accounts, update pricing as needed, complete discrepancy reports and perform all tasks related to maintaining said accounts
- Respond to inquiries regarding shipping/delivery dates, copies of invoices, order changes/cancellations, and quotations, etc
- Work with production, quality and engineering teams on resolving complex technical/quality related issues
- Performs a variety of administrative tasks and coordinates activities to support the Sales and Marketing Team in meeting their goals and objectives
- Manage customer orders from booking to invoicing through multiple channels,
- Late fee waiver request processing and tracking
- Ensures compliance with all state and federal billing regulations by reporting suspected compliance issues to Supervisor/Manager or Compliance Manager
- Knowledge and understanding of materials planning/inventory management/Logistics and supply Chain Process
- Assist in preparing bill history and rate comparison information for the Joint Account Planning with the customers
7
Experience For Customer Account Specialist Solutions Resume
- Comfortable in an office setting and learning new programs
- Structured approach (both in terms of organisation e.g. filing/time and in dealing with goals/issues)
- General business knowledge such as basic finance, marketing, sales and accounting
- General understanding of business processes related to order fulfillment (materials planning/inventory management/logistics and supply chain processes)
- Comfortable talking and presenting to customers
- Work in a team setting, sharing responsibilities and goals
- Problem solving and performing research as necessary
- Answer and resolving incoming phone calls and email communications, which include shift rotations to support 24-hour operations
- Travel for customer training and visits, tradeshows and training are occasionally required
8
Experience For Customer Account Specialist for North Resume
- Consults with others as new or difficult situations arise. Capable of handling conflict and identifying resolution
- Supply customers with timely responses regarding product, pricing and company information
- Provide expertise in understanding and analyzing complex customer order/RFQ requirements and service information
- Able to problem solve issues of a more complex nature, using special knowledge to analyze information and using standard practices to make judgments
- Communicate with manufacturing on customer requirements
- Provide sales support to the sales and marketing staff
- Provide forecasting information for monthly forecasts as necessary,
9
Experience For Customer Account Specialist for South Yorkshire Resume
- Identify process gaps and potential customer setup efficiencies by working collaboratively with various key teams and IT
- Role requires working in the Syngenta location
- Knowledge and ability to apply high level of knowledge of respective insurance billing regulations and guidelines
- Drive consistently high levels of client satisfaction Continually increase their own knowledge and understanding of the clients’ card program
- Opportunity to work for a fast growing company
- Identify improvements by using Lean Principles methodology
- Solicits information regarding forecasted needs from customers as requested
- Multi-task without losing details
10
Experience For Customer Account Specialist Resume
- Create and manage the customer contact strategy, executing timely and accurate deliveries of retention and engagement strategies to achieve business goals
- Help develop new customer loyalty initiatives such as marketing partnerships
- Ensure success and customer satisfaction by close monitoring of IFF customer KPI's and score card
- Contributes to team effort by accomplishing related results as part of your backup role
- Respond to order-related customer inquiries and facilitate decision making which is acceptable for both the customer and IFF
- Performs general account maintenance and billing adjustments
- Answer incoming calls, retrieve orders, and accurately enter orders
- Enters orders and sample requests into computerized system using numeric and alpha entry
List of Typical Skills For a Customer Account Specialist Resume
1
Skills For Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC Resume
- Effective oral and written communications skills including the ability to deliver presentations to in-house and client/vendor audiences
- Strong communication an interpersonal skills
- Language proficiency: Excellent communication skills (e.g. written, verbal, presentation) in English and Chinese / Mandarin
- Language proficiency: Excellent communication skills (e.g. written, verbal, presentation) in English and Japanese
- Solid interpersonal skills to drive tasks to completion
- Problem solving skills including the ability to lead groups of diverse people through a problem solving process
- Experience in any position involving building and maintaining excellent business to business client relationships
- Monitor and escalate issues effectively, ensuring clear communication channels and timely reporting of risks regarding operational performance
- Experience in a Manufacturing or Distribution environment required; Experience in a Casino Gaming market highly desired
2
Skills For Lead Customer Account Specialist Resume
- Problem-solving skills in order to assist customer and Company in billing resolution, power quality, reliability, and various other service related issues
- Strong experience managing and analyzing large amounts of financial data in Microsoft Excel
- Proven experience in service / customer facing role
- Other computer skills, such as Excel, word processing and databases
- Communicate effectively concerning customer orders, shipment, stock availability and general production concerns
3
Skills For International Customer Account Specialist Resume
- Effectively communicate using email and telephone
- 9-key entry and typing skills
- Demonstrated customer-facing experience
- The ability to work effectively within a high pace environment
- Someone who can effectively do several tasks at once
- Work effectively and pleasantly in a dynamic team environment
- Effectively use the telephone to build relationships with customers
4
Skills For Associate Customer Account Specialist Resume
- Ability to work effectively in a fast paced, international, multicultural environment
- Communicates effectively through phone, e-mail and correspondence with external clients, while maintaining a professional manner
- Above average typing skills needed
- Effectively manage and elevate developer issues
- Working knowledge of the field of Customer experience relations
5
Skills For Senior Customer Account Specialist Resume
- Experience using call-tracking/case-tracking software such as Salesforce
- Strong working knowledge of International Shipping and Customer Service, including familiarity with Customs Import/Export regulatory requirements
- Solid understanding of trade compliance issues including visual compliance screening, EAR and other areas of export compliance
- Experience conducting on-line customer facing presentations
- Experience in a customer-facing role in a large corporate environment, preferably in accounting or finance
- Knowledge and experience in sales/marketing processes and the ability to coordinate activities for a team
- Experience in Excel (including pivot tables and VLookups)
- Experience with computers, adding machine and normal office equipment (telephone, fax, copier, voice mail, etc.)
- Previous experience conducting business analysis is an advantage
6
Skills For Customer Account Specialist for East & West Yorkshire Resume
- Confirms accuracy of production orders by checking documentation prior to distribution
- Solid understanding of the language of International Business
- Demonstrated technical ability that would allow the understanding of Large Account Customer complex processes and systems
- Experience in customer, service, operations or accounting
- Experience in collections and working with county agencies
- Experience with heavy inbound and outbound calls and transferring calls
- Strong attention to detail, highly organized and ability to multitask
- Demonstrates a willingness to learn and take on additional responsibilities for future professional growth
7
Skills For Customer Account Specialist Solutions Resume
- Customer service and/or call center experience
- Demonstrated ability to build strategic relationships within various levels of customer’s organization
- Proficient in MS Office applications and experience with ERP systems
- Self-starter and able to manage and prioritise own workload
- Demonstrated knowledge of product and product usage
- Customer Service experience required
- Previous professional or office experience
- Experience working with Microsoft Excel and Word
- Valid state drivers license and reliable transportation for customer appointments
8
Skills For Customer Account Specialist for North Resume
- Experience in sales or service to Commercial and Industrial customers
- Demonstrated ability to utilize computer software (e.g. Windows, EXCEL, WORD, Outlook)
- Five years of direct customer service experience – residential or Business and Industry,
- Demonstrated ability to work with accuracy and handle multiple and varied tasks
- Customer Service (non-retail) experience required
- Demonstrates the seven Stanley Black & Decker leadership qualities
- Up to two years of directly related experience required
- Display positive tone, exhibit empathy when required, delivery key attributes and provide a WOW experience to the customer
- Substantial proven primary care sales/account management success
9
Skills For Customer Account Specialist for South Yorkshire Resume
- Related experience in a customer service position
- Strong relationships established with defined top customers
- Ensures policy and procedure compliance at the operational level. Exercises good judgment and applies relevant knowledge to resolve difficult situations
- Up to two years directly related experience required
- Learn how to demonstrate the product portfolio we support
- Experience with SalesForce
- Experience in repair, overhaul and rotable processes
- Experience with web site administration
- Anticipates problems and finds solutions to providing excellent customer service
10
Skills For Customer Account Specialist Resume
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts
- Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
- Assist in implementing consolidated customer set up processes by geography and channel
- Operates a variety of office equipment to accomplish daily tasks and orders office supplies to keep consumables in stock
- Managing Account’s focused on maintaining customer satisfaction leading to the retention & development of services to existing customers
List of Typical Responsibilities For a Customer Account Specialist Resume
1
Responsibilities For Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC Resume
- Multi-task, prioritize, manage time effectively and deal with people at all levels and cultural diversity
- Strong CRM skills preferably Sales Force
- Intermediate technology skills
- Exemplary verbal communication, interpersonal, analytical, written, and organizational skills
- Effective in managing accounts and orders according to procedures. Initiate changes and updates to business processes or customer specific procedures
2
Responsibilities For Lead Customer Account Specialist Resume
- Finds root cause for problems as they arise and resolves them based on knowledge and experience
- F5+ years Customer Service experience
- Develop and maintain productive client relationships through professional service and effective communication to BVCPS clients
- Previous lab experience
- Demand Management: gather & analyse forecast information engage & collaborate with bottling partners to validate and improve plant forecast accuracy
- Account management experience from card banking competition to support and enhance current processes
- Experience in a customer service, inside and/or outside sales preferably in an industrial environment
- Efficiently operate the company’s ERP and CRM systems
- Self-motivated, demonstrate high level of initiative
3
Responsibilities For International Customer Account Specialist Resume
- Demonstrate detailed knowledge of customer accounts and their specific requirements and understanding customer objectives
- 6+ months of customer service experience (call center, food service, retail, etc.)
- Operate office equipment (fax machine, PC, copier, and phone system)
- Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
- Three (3) years of Customer Services experience
- Five (5) + years of Customer Services experience
- Speaks clearly and demonstrates a professional phone demeanor
- Running reports utilizing BV systems for data mining, previous submission analysis, Monthly Client submissions, program summaries, etc
4
Responsibilities For Associate Customer Account Specialist Resume
- Handling various laboratory specimens as needed
- Day-to-day issue resolution with key contacts at the client’s organisation with an emphasis on resolving the root causes of any issues
- Issue Escalation - Take ownership of issues and coordinating fast resolution
- Continually increase their own knowledge and understanding of the clients’ program
- Directly respond to or coordinate responses to customer needs (Expediting, Problem Escalation, On-Site Support, Education, Price Negotiation, etc.…)
- Provide updated delivery schedules, tracking information, invoices and CofC’s to major accounts on a weekly basis
5
Responsibilities For Senior Customer Account Specialist Resume
- Work closely with assigned engineers on final pricing agreements
- Monitor incoming purchase orders to ensure timely receipt
- Provide customer invoice and PO pricing discrepancy support to A/R
- Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing)
- Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations
- Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures
6
Responsibilities For Customer Account Specialist for East & West Yorkshire Resume
- Problem solve issues of a more complex nature using special knowledge to analyze information and standard practices to make judgments
- Document and send proper paperwork, including invoices
- Abilty to problem solve issues of a more complex nature, using special knowledge to analyzes information and standard practices to make judgments
- Drive closure of exception requests (special shipment handling, RMA, Scrap, Rebates & Compensation, Quality issues)
- Apply product, market and business knowledge to quoting strategy in order to maximize resale/revenue
- Maintain assessment account information in accounting system and on proprietary software
7
Responsibilities For Customer Account Specialist Solutions Resume
- Order/print coupons, statements, etc. and track for billing purposes
- Work with the LAE to increase load volume and margin from existing customers
- Stress Tolerance - Maintains a calm and positive outlook during stressful situations
- Day-to-day issue resolution with key contacts at the client’s organisation with an emphasis to resolve the root causes of any issues
- Continually increase their own knowledge and understanding of the clients’ card program and how expansion of the programme can add value to the clients business
- Day-to-day issue resolute with key contacts at the client’s organisation with an emphasis to resolve the root causes of any issues
- Accurately track orders/inventory relevant to non-replenishment items
- Ensure promotional dates are met for each account/event
8
Responsibilities For Customer Account Specialist for North Resume
- Be a single point of contact, for the Program Administrators of the client’s organisation
- Frequent proactive client communication. Lead regular conference calls. Schedule, organise and lead regular client service reviews in collaboration with other teams
- Day-to-day issue resolution with the single point of contact at the client’s organisation
- Engage and coordinate relevant Citi resources as needed to support the Client e.g. Legal, Product, Account Management
- To maintain ‘expert’ knowledge of change in the NHS, therapeutic and market knowledge
- Opportunities for advancement and career growth
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersession’s, etc
- Actively participate in department’s Manage for Daily Improvement (MDI) meetings. Utilize structured-problem solving (9-step methodology) techniques to identify and solve the issue at the root
9
Responsibilities For Customer Account Specialist for South Yorkshire Resume
- Basic Microsoft Excel and Word skills required
- A strong desire for customer satisfaction
- Increase user engagement by conducting user webinars, creating Community content and discussion boards, and conducting email campaigns
- Fluent French is required, Spanish is preferable
- Receives and enters customer orders with an awareness of special customer requirements
- Follows orders through the system from order to release to shipment to any follow-up actions required
- Provides back-up assistance to others in the department
10
Responsibilities For Customer Account Specialist Resume
- Build internal communications to foster collaboration between the Digital Marketing, Sales and Product teams as it relates to better understanding both current customers and opportunities to acquire new ones
- Collaborate with Marketing Managers, Editorial/Product Management, Sales, and Educational Consultants to develop and produce online and in-person professional development events that are designed to educate new and existing customers about the benefits of the company’s digital solutions in the health education market
- Provide recommendations for improvements via surveys to ensure we are responding to customer’s needs
- Work with Senior CSM to monitor success metrics and develop strategic initiatives for improvement
- Work with CSMs to identify risks within customer accounts and drive internal action plans to eliminate risks
- Identify and develop new opportunities for expansion across the customer’s business
- Proactively manage and assist CSM to upsell, cross-sell and generate referrals
- Manage customer success services and programs that drive customer loyalty such as newsletters
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