Customer Specialist Resume Sample
Gerald Spinka
1422 Ara Camp,
Los Angeles,
CA
+1 (555) 978 6716
Work Experience
Customer Specialist
07/2016
-
PRESENT
Dallas, TX
- P and L Reporting
- CAP Loss monitoring
- Volcker Compliance monitoring
- Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the Collections Department. Collections assists our card members with the resolution of their past due status through contact by phone, e-mail or through our website. Significant effort is placed on the importance of ensuring an exceptional experience when we interact with our customers
- A Collections Account Manager is the company’s primary interface with existing and potential customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency
- Fluent in using MS tools or equivalent
- Good influencing, interaction, communication skills
Senior Customer Specialist
05/2011
-
03/2016
San Francisco, CA
- Strong sense of responsibility, team player
- Regular proactive review of customers’ payments and investigations ratios
- Opportunity to work on cross Branches and Citi Products Client management through either a Designated Customer listing or Product Client database Participate in Client Visits and presentations Develop relationships with Internal clients
- Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
- Opportunity to learn multiple Citi branches and Products
- Responsible for training and coaching new employees to maintain CTLS’ position as an industry leader
- Determine requirements by working with customers’ needs
- Providing consultative service as the initial point of contact for customer inquiries
- Logically analyze and troubleshoot issues
Connected Customer Specialist
11/2006
-
02/2011
Houston, TX
- Work in a fast paced and possibly stressful environment while maintaining professional demeanor
- Experience working in a multitasking environment
- Use Phone, Fax, and Email
- Microsoft Office with focus on Outlook and Excel proficiency
- Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly
- (k) Plan
- Long Term Disability Plan
- Participating in organizational activities to meet or exceed company objectives
Education
American Sentinel University
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Proven troubleshooting and diagnostic leadership skills with strong problem solving skills
- + Excellent communication and interpersonal skills with demonstratedability to build strong patient relationships
- Excellent customer service and stakeholder management skills, with experience of managing escalations
- Excellent verbal and written communications, including strong telephone presence and in person presentation skills
- Able to prioritise your workload and meet deadlines through excellent organisational skills
- Prioritize effectively and handle shifting priorities
- Demonstrating project management skills
How to write Customer Specialist Resume
Customer Specialist role is responsible for shipping, customer, sap, telephone, reporting, retail, credit, training, database, printing.
To write great resume for customer specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Specialist Resume
The section contact information is important in your customer specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Specialist Resume
The section work experience is an essential part of your customer specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Specialist resume experience can include:
- Service customer needs effectively and efficiently
- Experience in Customer Service with an excellent performance and attendance record
- At least two (2) years of experience in a Customer Service environment or related experience, required. Important criteria
- Collections experience in banking or credit card Service Center
- Experience in a customer service or call center in the banking or legal environment is critical
- Experience working with the UMR Claims Payment System (CPS)
Education on a Customer Specialist Resume
Make sure to make education a priority on your customer specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Specialist Resume
When listing skills on your customer specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer specialist skills:
- High level of interpersonal skills to handle customer service issues calmly and professionally
- Coaches and supports new and less experienced Customer Service Reps transition and skill development
- + Demonstrated experience in a customer care, call centre role
- Strong experience in gas turbine or advanced technology parts manufacturing,
- A good understanding of banking operations processes and procedures
- Experience selling and/or supporting sophisticated software applications
List of Typical Experience For a Customer Specialist Resume
1
Experience For Senior Customer Specialist Resume
- Develop effective working relationships between different members of the team (PSO, Support, Engineering)
- Experience supporting Fortune 100 companies
- Experience working with Kroger in an analysis role
- + Demonstrates initiative and innovation to generate ideas andsolutions in different situations
- Builds and maintains effective relationships with customers
- Good communication level of spoken and written English required
- Gain the confidence and trust of the sales staff through building a good rapport with the sales team
2
Experience For Associate Customer Specialist Resume
- Kroger back office experience
- Analytical sales experience
- Experience with Retailer Shopper Data
- Handling the accounts of customers who have passed away, making sure that all documentation is obtained in line with both regulatory and Metro Bank procedures
- Solving and/or educating customers on specific account information
- Probing for lead generation opportunities
- Works to probe for up-selling or cross-selling opportunities, and builds positive working relationships with customers and strategic partners nationwide
3
Experience For Connected Customer Specialist Resume
- Complete any other admin tasks as appropriate to your role; becoming successful by using the fully-paid training that is provided
- Work in a fast-paced environment, adapt to ever -changing needs, and maintain a professional demeanor while doing so
- Provide highest level of customer support by answering inbound inquiries and placing outbound calls and email to customers and body shops
- Maintains integrity of systems and sales order management, including pricing, contact information, product set ups, and web-order information
- Customer account support, focusing on service delivered to the customer and maximizing customer satisfaction levels
- Monitor customer use cases upon implantation and on an ongoing basis, providing guidance as to how to fully leverage Axway Solutions
- Manages customer billing and payment inquiries as well as executes general financial transactions
- Assesses customer needs and makes product or order enhancement recommendations, utilizing value-add techniques
- Identify and follow through on customer needs, e.g., training, health assessment, additional licenses and services
4
Experience For CSC Customer Specialist Resume
- Understand internal process as well as continuous contribution to identifying gaps
- Proficiency using Microsoft Office Suite Software, specifically Microsoft Excel and PowerPoint.
- Achieve and strive to exceed all productivity, sales and quality targets whilst offering service excellence
- Treat all customers fairly and being fully compliant with FCA guidelines
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Assist in training and coaching all fellow team members to foster a team environment while maintaining CT’s position as an industry leader, to include assisting with monthly training goals
5
Experience For Texas Customer Specialist Resume
- Tuition reimbursement & employee discounts
- + Provide front-line support to patients and handle escalations fromassociate care centre specialists, as applicable by using dynamiccommunication skills to identify patient unmet needs and utilizingeffective objection handling techniques
- + Partner with assigned internal and external stakeholders to meetcare centre needs for patients, meet individual needs of Health CareProviders (HCP) and patients in assigned territories and monitor andintervene with “at risk” patients when necessary
- + Previous experience in the BPO/Call centre or Shared Servicesenvironment
- + Able to identify and analyze pertinent data
- + Solution orientated with a “can do” attitude and proactive, biasfor action nature
- + Results orientated – Self-motivated and positive
6
Experience For New Customer Specialist Resume
- + Fluent in English and MS Office proficiency
- Manages the fulfillment and maintenance of customer business needs by participating in on-boarding conference calls with newly assigned customers; establishing a long-term working relationship with
- Contact and communicate professionally with customers to establish load appointments, load updates, load closures and any other pertinent information requested or required by the customer
- Assist the Account Managers in customer relations
- Enter accurate and complete load information into the computer systems, including all data necessary for the Account Managers, Driver Managers and their drivers to successfully deliver freight on time
- Update load details with any new informaton or additional charges as reported by the Driver Manager or Account Manager to ensure correct billing and no lost revenue
- Assist in complete and timely billing process eliminating time spent securing additional information from other departments
7
Experience For Quality Product Customer Specialist Resume
- Assist Account Managers in running reports to track capacities, service levels, and overall efficiencies
- Update load details with any new information or additional charges as reported by the Driver Manager or Account Manager to ensure correct billing and no lost revenue
- Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone and e-mail to customers such as law firms and corporations
- Develop knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders
- Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide
- Develop and maintain knowledge of the department, company and industry as a whole
- Develop a comprehensive knowledge of business license requirements for each state and collaborate with peers and management to continuously improve (e.g., accepting critical feedback and implementing suggestions)
- Utilize a consultative customer service approach to understand and resolve customer issues, identify customer needs, provide answers to questions about CT products and services and advances sales opportunities to the sales team
8
Experience For Associate Customer Specialist / Projects Resume
- Manage financial transactions to ensure fair and accurate billing
- Participate in organizational activities to meet or exceed company objectives and represent Wolters Kluwer within the industry
- Develops knowledge of the department, company and industry as a whole
- Identifies customer goals, challenges, needs and requests
- Utilizes product and industry knowledge to provide answers and initiate orders
- Handles basic service of process inquiries and issues
- Manages the entire order process (from creation through invoice and follow-up
- Proactively manages the order through the entire lifecycle
9
Experience For Customer Specialist Spanish Resume
- Promotes additional Vcorp offerings to meet customer needs
- Evaluate the needs of customers and work in a creative, pro-active manner to advocate for the customer with the body shops and Tesla internal teams
- Fluent in both written and spoken German and English
- Flexible schedule to accommodate our customer’s needs
- Customer Management Systems, Outlook, and MS Office Suite
- Develop the ability to promote additional offerings to meet customer needs
- Manages back-orders, and gathers and communicates delivery information and other issues that directly impact customer order fulfillment
10
Experience For Enterprise Customer Specialist Resume
- Maintains customer information, customer preferences, and communicates opportunities and potential sales leads to the appropriate sales teams within Salesforce.com
- Under direction of the Fujifilm Sales Managers, produces timely consumable quotes based on customer pricing targets and historical data, and distributes other sales data to educate customers about features and benefits of products
- Remain current on printing industry trends through methods agreed upon by manager
- Performs proactive engagement within assigned customer base in effort to assess needs and conduct follow-up activities
- Provide transportation requests to Logistics dep. on time, support shipment process with accurate data
- Hungarian language knowledge is advantage
- Act as primary point of contact for customers post-sale to ensure their objectives and associated results are achieved. Report on customer objectives, results and satisfaction on a routine basis
List of Typical Skills For a Customer Specialist Resume
1
Skills For Senior Customer Specialist Resume
- Demonstrate team focus by participating in department sales challenges and activities
- Experience in collection and dispute resolution in a Multinational environment better or managing external customer relationships
- Strong understanding of all system applications (TSYS, Lexis/Nexis, CCD etc.)
- Consultative customer service experience, including
- Full training is given so no previous call centre experience is necessary
- Business experience, including
- Ensuring timely and successful delivery of our products according to customers' needs
- Performing consultative customer service
- Demonstrating knowledge of the World Wide Web
2
Skills For Associate Customer Specialist Resume
- Managing multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail
- Meeting deadlines for multiple concurrent projects
- Attention to detail in composing, typing and proofing materials
- Preferably 2 years in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking
- Lindt lead regarding coordination and relationship developing with the Kroger RASC function
- + Monitor Helpline call activity, product ordering information,online learning activity, and CareLink data
3
Skills For Connected Customer Specialist Resume
- + Measure the success of the efforts through monitoring patientretention, patient learning metrics, quality scores and customersatisfaction ratings
- + Testing and conducting “proof of concept” sessions with patients tobuild web and mobile interactive solutions
- External background screening vendor(s)
- Answer approximately 80-120 inbound calls daily from customers, pet owners and field colleagues while accurately processing orders
- Execute outbound calls as assigned for specific marketing/sales/business strategy campaigns
- Possess a positive, outgoing, 'Delight the Customer' attitude in all interactions
- Work ethic; willing to go the extra mile to deliver quality work
- A high level of accuracy and attention to detail, with an analytical approach to working
4
Skills For CSC Customer Specialist Resume
- Identify and troubleshoot common issues with the goal of increasing customer satisfaction
- Follow Processes to log calls as required by the current documented procedure Business Process Instruction (BPI) and Work Instructions (WI) and call handling
- We require a clean driving record and the ability to pass a drug screen and physical
- Ownership of yearly promotional calendar inputs, tracking, and reconciliation
- Work directly with Lindt Kroger Team Sales Analyst and Key Account Specialist regarding seasonal and non seasonal presentation needs
- Demonstation of robust technical background involving Kroger back office systems
- A drive to exceed targets by utilising your positive, motivated and dynamic personality
- Expert knowledge and understanding of CT’s business practices, processes, products and services
- Regional HRSS Risk and Control
5
Skills For Texas Customer Specialist Resume
- Delivering first line customer support, providing a personalized customer experience through easy, efficient and enthusiastic interactions that allow our customers to accomplish their goals
- Providing superior customer service and remaining solution-driven with all customers
- Process all customer orders (phone, fax, email and electronic) with accuracy and efficiency in SAP
- Assess customer information and apply required up-selling techniques to effectively satisfy a customer's needs leveraging value and benefits to meet departmental and company sales goals
- Knowledge and experience in data entry, Microsoft Office and general computer applications
- Multi-task, establish priorities and meet deadlines
- Research and resolve customer questions and concerns regard
- Able to adapt and be flexible in various situations
- Thorough knowledge of Barclaycard systems, procedures, and regulations
6
Skills For New Customer Specialist Resume
- Pre-employment drug test and criminal background
- Communicate clearly and concisely (written and oral communication) in all aspects of the job and with multiple audiences in mind (i.e., management, senior management, client)
- Respond in a highly professional manner to incoming calls, emails and other social media requests for general and technical support in a timely fashion Important responsibility
- Escalate clinical questions to the Clinical patient Support Specialist
- Be able to work in a fast paced Call Center environment
7
Skills For Quality Product Customer Specialist Resume
- Document and follow up on all after hours voicemails, emails and contacts as required by documented quality system procedures such as BPI and WI’s
- Provide coverage as specified and scheduled by management follow current guidelines and directives on response time. Hours of operation are subject to changes based on customer needs
- Experience in collections and/or customer service
- Excellent performance and attendance record
- Experience in Customer Service Environment
- Call centre experience in a commercial setting would be ideal but not essential
- Supports Comcast Business Services in their efforts to prevent non-pay
8
Skills For Associate Customer Specialist / Projects Resume
- Achieve monthly individual and team based performance targeted sales goals
- Use computer software application to properly service customers’ accounts
- Make high volume outbound customer calls to confirm and schedule service
- Handle customers’ calls; route to appropriate management or service personnel
- Create and maintain customers’ account services and payments
- Tuition Reimbursement, Dependent Scholarship Award, & Employee Discounts
- Receive inbound and outbound phone calls
- Take ownership of any follow-up work necessary
9
Skills For Customer Specialist Spanish Resume
- Manage all Kroger show book forms for all seasons
- Lindt Kroger Team liason to internal Lindt headquarter One World Sync Team
- Coordinate and manage all Item Maintenance Form (IMF) and Performance Identification Forms (PIFs), need these for all new everyday, seasonal, and displays that Kroger accepts
- Ownership of the Merchandising Assortment Pricing Shelving (MAPS) Kroger process
- Personal accountability for one’s own actions in all situations; holds self to high standard
- Knowledge of MS office/internet, ability to learn new applications
- Basic knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
- Travel up to 10% and work overtime hours as needed
10
Skills For Enterprise Customer Specialist Resume
- Extremely customer-focused, positive and professional attitude with ability to learn quickly
- Our company was founded on strong relationships, delivering sound advice, excellent customer service and innovative solutions. We put ourselves in the best position to succeed when we demonstrate that our clients are at the core of everything we do
- Providing high-level customer support to internal and external customers
- Presents information and conducts and facilitates meetings
- Identifies and assesses customer needs beyond the immediate reason for contact; educates customers on bank products and services
- Identifies need and provides product or sales recommendation to meet customer needs
- Services more complex / high risk inquiries and transactions, has authority to process higher risk transactions
List of Typical Responsibilities For a Customer Specialist Resume
1
Responsibilities For Senior Customer Specialist Resume
- Oversee and facilitate day-to-day activities and interactions between Axway and customers
- Hold weekly/monthly meetings with strategic customers
- Engage key resources for project specific assignments
- Report progress on high alert, escalated issues to both internal and external customers
- Partner with sales to develop strategies for customer growth and maximum utilization and ROI
2
Responsibilities For Associate Customer Specialist Resume
- Monitor customers survey program, and respond as appropriate
- Manage escalations and communicate status to executive level management both internally and externally
- Identify and understand both the functional and business needs of their assigned account
- Familiarity of EDI, MFT, API, and BI concepts and technologies
- Delegate and organize team efforts
- Collaborate across verticals and geos
- Independent thinker who takes initiative
- Identifying the customer’s needs and then matching them to our products. Explaining clearly the benefits of our great services and developing empathy with our customers
- Leave them with a positive impression of the company and a phenomenal feeling about our products and services
3
Responsibilities For Connected Customer Specialist Resume
- Collects product data displayed on customers' websites, and enters and updates new data into online portals, working with product management and suppliers to provide most up to date information
- Identifies, researches, and resolves product issues on customers’ websites; resolves inquiries and provides prompt resolution and customer satisfaction
- Creates customer price sheets, orders literature and samples, maintains and creates presentations and general assistance to the National Accounts team
- Provides customer service via email, phone and fax to customers and vendors. Transfers customer calls as required
- Provides customers with product and service information, up-sells products and services., and enters orders in system (SMART)
4
Responsibilities For CSC Customer Specialist Resume
- General knowledge of records management, handling customer problems, pricing, products, production planning/scheduling, sales support, inventory control, organization structure and corporate policies and procedures
- Identify, research and solve non-standard problems through a solid understanding of our business products, processes and procedures
- Making changes in line with regulations
- Project a professional company image through phone interaction, follow-up with customers, and promptly resolve problems
- Managing your own cases from start to finish, to make sure there is a single point of contact for all situations and making sure our customers are supported every step of the way
- Supporting the resolution of complex queries
5
Responsibilities For Texas Customer Specialist Resume
- Concern and inquiries to make it as easy and as desirable as possible to do business with
- Telephone skills and customer problem resolution experience. Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired. SAP experience strongly desired
- Experience and Qualifications:
- Manage financial transactions
- H.S. or GED required
- Logically analyze and troubleshoot different types of issues
6
Responsibilities For New Customer Specialist Resume
- Functional knowledge of WindowsXP, 7, and 8 products and Microsoft Office (Excel, Outlook, Word)
- Respond to customer needs as the first point of contact
- Listen actively to evaluate what the customer requires and look for opportunities to introduce additional services
- Deliver high standards of product knowledge and service to ensure customer-centric values are maintained
- Shares successes and new ideas with team members in order to achieve
- Offer payments programs
- Solve customer problems
- At least two (2) years experience in a Customer Service environment or related experience, required. Telephone skills and customer problem resolution experience. Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired. SAP experience strongly desired. Ability to understand contractual language is desired
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