Customer Account Executive Resume Sample
Bulah Weber
717 Abe Crescent,
Los Angeles,
CA
+1 (555) 123 6773
Work Experience
Customer Account Executive
11/2017
-
PRESENT
San Francisco, CA
- Complex selling knowledge with proven ability to create & sell-in customer promotional programs & key initiatives
- Knowledge of broker and Minute Maid /Coca-Cola systems and business development promotional planning experience
- Proven ability to manage needs and concerns of multiple stakeholders across various business systems like wholesalers, distributors and major chain and independent accounts, managing brokers and different brand strategies
- Knowledge of broker and Minute Maid/Coca-Cola systems and business development promotional planning experience
- Partners with Corporate Finance to ensure proper posting of departments financials including invoices, accruals, and re-classes
- Assists with the development of call center technology and
- Manages relationships with outsourced vendors
Senior Customer Account Executive
11/2013
-
09/2017
Boston, MA
- Partners closely with HR and Hires, coaches, and evaluates CAE employees and leadership based on performance standards
- Strong people leadership skills and experience
- Able and willing to travel 20-25% within the Northeast Division
- Generally requires 10+ years related leadership experience
- Experience effectively leading and driving organizational change
- Experience developing leaders; performing as a leader amongst peers
- Work cross functionally and collaboratively in a heavily matrixed organization
- Have strong relationships with SI’s and ability to get them to create or increase TIBCO practices
- Preferably a Post-Graduate with excellent communciation skills
Director Customer Account Executive
08/2008
-
08/2013
Dallas, TX
- Well organised, efficient and effective
- Interacts with customers via telephone and email to assist with a variety of customer inquiries and issues
- Diploma/Professional qualification ful/partly completed
- Fluent in Sinhala and English (written and oral)
- Take full responsibilities and end-to end ownership of customer shipments and issues
- Address root causes and seek continuous improvements- constantly look for ways to improve work processes
- Preferably a Post- Graduate with good communication skills
- Travel up to 15% or as business needs require
Education
Globe University / Minnesota School of Business
2004 - 2008
Bachelor's Degree in Business Administration
Professional Skills
- Behavioural (e.g. negotiation skills, presentation skills)
- Demonstrable evidence of strong negotiation, commercial, presentation and planning skills
- Professional Phone Manner & Strong Communication Skills
- Preferably a Post-Graduate with excellent communiciation skills
- Comfortable picking up the telephone to talk to prospects and customers, enjoys building relationships, has great communication skills
- Self-motivation, complex problem solving skills, ability to work with little direction
- High level computing skills- Essential
How to write Customer Account Executive Resume
Customer Account Executive role is responsible for software, retail, finance, credit, training, auditing, telecommunications, payroll, analysis, planning.
To write great resume for customer account executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Account Executive Resume
The section contact information is important in your customer account executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Account Executive Resume
The section work experience is an essential part of your customer account executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer account executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer account executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Account Executive resume experience can include:
- Demonstrated skills in both oral and written communication abilities
- Assisting Branch Managers in developing effective action plans to maintain the aging of accounts receivable at a satisfactory level and condition
- Developing and building strong customer relationships
- Consult and demonstrate Optus billing capabilities
- Retail Link Experience – Desirable
- Generally requires 0-2 year’s related experience
Education on a Customer Account Executive Resume
Make sure to make education a priority on your customer account executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer account executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Account Executive Resume
When listing skills on your customer account executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer account executive skills:
- Good organisation skills; managing a portfolio of customers
- Good communication skills- Essential
- Key account experience. Broker Manager Experience And managing people is a huge help and asset
- Demonstrate a strong desire to work within a sales environment
- Demonstrable ability to work effectively in team and ‘virtual team’ environments
- Competent numerical and literacy skills- Essential
List of Typical Experience For a Customer Account Executive Resume
1
Experience For Senior Customer Account Executive Resume
- Build strong and lasting relationships with customers and provide secondtonone customer service
- Maintaining successful business relationships with appropriate partners specific to your customers
- Providing sales oversight & presence to customers for implementation of recently licensed products
- Hosting events within account base that meets the needs of the customers as part of contractual obligations
- Business Planning, sales updates, in store tracking, price claim management etc)
- Achieve all yearly volume, pricing and distribution targets within the set budget gaining maximum profitability
- Navigates multiple core systems and tools including Salesforce.com, Workbench, Century, Singleview and CSG
2
Experience For Manager, Customer Account Executive Resume
- Documents process improvement opportunities resulting from data audit
- Build and maintain relationships within SAS; important in being able to deliver what is needed to clients
- Conducts follow-ups with customer and sets clear explicit expectations with customers
- Manage CARE and Retention transactional sales rate results to hit budget targets with all core RGU's
- Lead CARE and Retention call center sales strategies to drive and maximize sales results and quality
- Manage and support CARE sales incentives
3
Experience For Director Customer Account Executive Resume
- Manager CARE and Retention commissions processes
- Manage the customer approval process in all CARE and Retention queues for continuous improvement and overall compliance
- The person can be put on projects as well
- In conjunction with the SCM, CM and GM, develop and monitor performance of the Joint Business Plan. Update weekly and monthly trackers on variances vs targets with action plans to rectify
- In conjunction with SCM & CM, create and deliver bespoke NPD launch presentations in line with launch date objectives, review post launch with recommendations to maximise success
- Effectively complete daily administration/communication requirements in an accurate and timely manner both internally and externally
- Liaise with customer marketing to obtain category leadership within the account, and identify new opportunities
- Lead contact for Convenience to help maintain efficient supply chain management performance through weekly updates of forecast, internal forecast reviews, external meetings with customer supply chain at head office on monthly basis via 30/60/90
- Actively be involved in major multiple account admin and project work and helping the SCM, CM and GM deliver set business objectives. Identify Supply chain efficiencies and opportunities available to benefit McCain with Customer
4
Experience For Senior Customer Account Executive, Sri Lanka Resume
- Provide the SCM and other departments with field intelligence, particularly on competitor activity and new product launches gained whilst visiting accounts and stores
- Work with clients to understand product use and any issues and promote best practice
- Build and maintain positive relationships with contacts within the SAS customer portfolio
- Build communities of SAS users within an individual customers’ user community
- Plan and execute with others, customer retention and post-sale strategies to ensure customer satisfaction
- Manage customer loyalty plans for a number of customers
- Understand where risk to adoption lies, which could give rise to a risk of software cancellation
5
Experience For Senior Director, Customer Account Executive Resume
- Engage in and facilitate workshops with clients
- Deliver presentations to clients
- Present product roadmaps and engage in “modernisation” discussions
- Identify new sales leads and pass these to the account teams for qualification and ownership
- Team facilitator and Team player
6
Experience For Director, Customer Account Executive Resume
- Resilient to the capability levels of the account teams
- Take full responsibilities and endtoend ownership of customer shipments and issues related to Imports
- Close coordination between cross functional teams which includes Sales, Operations and Finance
- Customer Experience: Creates an environment that fosters teamwork, accountability, and positively impacts the customer experience. Provides input as well as communicates company strategy and motivates the team toward achieving company vision
- Coaching: Provides coaching and feedback to team members by inspiring trust, encouragement, motivation and accountability. Creates coaching plans in a feedback-rich environment based on performance standards
- Change Management: Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees
- Employee Leadership: Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to diversity and inclusion
- Recognition: Celebrates and reinforces employee successes through recognition and promotion
- Career Advisor: Provides leadership, guidance, and direction in partnership with direct reports. Encourages career development with each team member through the creation and management of individual development plans
7
Experience For Customer Account Executive FSI Resume
- Group Champion: Facilitates routine huddles with the team focused on improving the employee experience and the customer experience. Develops action plans as appropriate based on employee feedback
- Ensures business plans and marketing activities are developed for each customer in your area of responsibility to deliver Volume, Profit, Net Revenue and customer satisfaction commitments made to all stakeholders during business acquisition and/or stewardship planning
- Grows level of customer satisfaction, maintains win/win business relationship, and ensures effective communication with all key buying influences, brokers and Minute Maid Team
- Manages communication with Broker and Bottler system and customer field network like planning templates, rolling estimates, trade balances, Aged Trial Balance and strong communication to the brokers and customers to ensure constant application of strategies as outlined in the Annual Business Plan and flawless execution of programs
- Inside-sales or field sales experience in information technology market
- Ensure that all required customer information is collected and Agreement Entry Team have been provided with correct information (Contracts completed and valid)
- Aligns system resources to implement marketing and operational programs according to plan, schedule, and budget
- Acts as a system-wide customer expert to ensure that the Coca-Cola system understands customer(s) objectives, strategies, positioning, and needs and that Company programs are consistent with their needs
8
Experience For Customer Account Executive Inroads Intern Resume
- Responsible for problem solving operational or exceptional issues with customers, brokers or bottlers
- Attending and participating in customer team meetings, and communicating regularly with professional services and engineering staff to ensure customer satisfaction
- Within each account within the territory, seeking to expand and strengthen our presence by establishing proactive relationships with influential people, both within the customer and other third parties
- P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
- P&L management of a range of Regional Groups and high profile accounts, while supporting larger accounts at Head Office level
- Execute marketing brand activation calendar with customers
- Management of part of the Multiple Group, while supporting the larger accounts key accounts at Head Office level
- Retention commissions auditing
- Develops Annual Business Plan with customer, Broker, and system input that outline key strategies and initiatives for Coca-Cola/Minute Maid Warehouse Team growth within customer's management and Broker system
9
Experience For CAE, Customer Account Executive Resume
- Ensures business plans and marketing activities are developed for each customer in your area of responsibility to deliver Volume, Profit, Net Revenue and customer satisfaction commitments made to all stakeholders during business acquisition and/or annual business planning
- Manages communication with broker and bottler system and customer field network like planning templates, Rolling Estimates, trade balances, Aged Trial Balance and strong communication to the brokers and customers. to ensure constant application of strategies as outlined in the Annual Business Plan and flawless execution of programs
- Responsible for problem solving operational or exceptional issues with customers, brokers and bottlers
- Collaboration and relationship management with the Brand, Category and Shopper marketing teams
- Category portfolio management within Skin Care and Cleanse
- Day to day buyer contact and relationship management with Morrisons
10
Experience For Customer Account Executive Resume
- Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
- Ensure SAM is maintained for account base
- Review and Develop strategic new Business opportunities
- Provide a support plan to the regional BDE’s for high volume and prestige customers
- Develop cross-functional relationships to drive multiple operator agenda
- Collects complaint information from all sources such as, but not
- Creation and execution of category specific Business Plans
List of Typical Skills For a Customer Account Executive Resume
1
Skills For Senior Customer Account Executive Resume
- Cross Group collaboration:Ability to work across groups by setting shared goals, and working together in ways which enhance business effectiveness to achieve those goals
- Customer Success:Understands customer needs and priorities and builds solid solutions to address. Is visibly instrumental in building key interfaces with customers and extended networks
- Continuously gathering knowledge of installed competitors and their projects and effectively positioning solutions against them
- Develop good communication and working relationship with AM’s, and CAESS team in KL, (for unsecured customers only)
- Good knowledge of the On and/or Off-trade sectors in the region
- Good knowledge of the On and/or Off-trade sectors, On Trade wholesale exposure is advantageous
- Have a ‘roll-up-the sleeves’ mentality and a strong attention to detail
- Retailer Head office Experience desirable
2
Skills For Manager, Customer Account Executive Resume
- Proficient experience in MS office
- Experience with Dunhumby, Nielsen, Kantar and EYC
- Assisting with proposal development – providing existing customer insights for products already held
- Assisting with identifying and managing stakeholders required to develop solutions
- Identifying, pursuing and closing sales opportunities as part of a virtual account team
- Handling post-sales support issues for customers, e.g. escalation of support calls, identifying additional training needs, etc
- Assuming direct collection responsibility for a collection zone, averaging approximately 1700 accounts with exposure in excess of $9 million
- Executing lien waivers or approving the execution of lien waivers by a Branch Manager
- Notifying Accounts Payable Associates and Branch Managers of payment misapplication issues and ensuring that these issues are resolved in a timely fashion
3
Skills For Director Customer Account Executive Resume
- Obtaining and incorporating final proposal review feedback to proposals
- Working in a coordinated manner with the Account Managers to grow existing revenues by
- Implementing the Customer / Channel Business Plans
- Interpreting Market data and EPOS info to provide insights
- Recommending the suspension of credit privileges
4
Skills For Senior Customer Account Executive, Sri Lanka Resume
- Ensuring that all necessary steps are taken to preserve lien/bond rights where necessary
- Elevating complex collection situations to the Customer Financial Services Manager
- Recommending the placement of accounts with third party agencies or attorneys
- Reporting to the Region Customer Financial Services Manager and Branch Manager on the status of their assigned portfolio
- Negotiating payment arrangements with debtors when appropriate
- Recommending the placement of accounts withthird party agencies or attorneys
- Working with the customer to review competitor bills and transfer services to Optus
- Coordinating activities to increase the customers Share of Wallet
5
Skills For Senior Director, Customer Account Executive Resume
- Identifying up-sell opportunities for strategic products
- Facilitating customer satisfaction through the proper deployment of the appropriate resources throughout the customer engagement lifecycle
- Optimising Promotional Sell-Out
- Assist AM’s in fact gathering and follow up admin resulting from customer claims relation to invoicing queries
- Accurately capture Customers billing and reporting requirements to provide details back to Optus billing in line with 1st Bill Check framework
- Demonstrable exposure to working with leading Drinks & FMCG brands
- Up-selling enhanced services for existing Lines of Business
- Have a detailed understanding of the Processes and procedures that are required of the Account teams to bring an opportunity to close and claim
- Responsible for forecasting volume, trade balances, new items and managing to all assigned budgets
6
Skills For Director, Customer Account Executive Resume
- Has the ablility to handle complaints with a smile and is willing to build a long-term relationship with the customer
- Facilitate account administration and Building Customer Engagement
- Create a Network within the Wider Retailer Accounts (Wiring) to support World Class Customer Engagement & Service
- Attends training as required.-Regular, consistent and punctual
- Responsibilities span all sales channels, service delivery organizations and customer assurance organization in Business, including Enterprise
- Category portfolio management within Household Cleaning in Sainsbury’s
7
Skills For Customer Account Executive FSI Resume
- CARE sales communication, coaching, and call center support
- Wherein he/she would be handling customer queries via mails and calls
- Responsible for weekly, monthly and yearly staffing strategies to meet Service Level Requirements
- Responsible for monthly operating budget as it relates to site payroll expense and engagement activities
- Consult to customers on Optus Billing Options
- Customer Advocate: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction
- Results oriented:Builds competitive advantage, drive to “win”
8
Skills For Customer Account Executive Inroads Intern Resume
- Develops Customer Business Plans
- Two years experience in Commercial Credit and Collections, ensuring basic knowledge of effective collection practices, collection laws, construction liens and bonds
- Customer Account Manager, Customer Business Manager, Customer Director, Business Operation Managers/Execs, Commercial Execs, Category Managers, Shopper Marketing Managers, Brand Building Managers/Execs, CRS,CCS, Demand Planners
- Profiles accounts in the geographic and vertical territory
- Establishes and maintains Account Plans
- Contributes and participates in regular Account reviews
9
Skills For CAE, Customer Account Executive Resume
- Maintain Forecast and Simplicity model integrity for given account team in conjunction with Account Managers
- Assist Account Managers’ in data entry, maintenance and accuracy
- Completion of all AIPs on time and in full
- Attend Customer Meetings with AM’s and be a dedicated secondary point of contact for Customers
- A dynamic and capable approach to customer development, account management and commercial development
10
Skills For Customer Account Executive Resume
- MS Office Applications Competent Knowledge
- Ensures that work/escalated issues are addressed and completed in a
- Commercial awareness and knowledge of market trends- Desirable
- Knowledge of Store operations and how to influence change - Desirable
- Be able to influence - Desirable
- Develops and maintains documentation and job aids as needed
- Provides revenue analysis and operational support in multiple core systems and tools
- Day to day buyer contact and relationship management with Sainsbury’s in addition to internal contacts
List of Typical Responsibilities For a Customer Account Executive Resume
1
Responsibilities For Senior Customer Account Executive Resume
- Provide support at SAS events
- Work and learn independently; the team can be dispersed at clients or different SAS offices
- Knowledge of SAS products, solutions and services
- Work with the Account Managers on tenders and proposals at the start of the sales cycle by
- Present and educate customer (who do not have an allocated CDM) on various ongoing support product roles and ways to access them. e.g. Customer Care; Mobile ordering; coverage hotline faults; technical service desks and coordinate service escalations
- Manage customer expectations & obligations of services and support capabilities to ensure customer understanding
- Direct internal groups, including the CAESS team in KL (for unsecured customers only), to ensure billing arrangements are set up correctly as per customer agreement
2
Responsibilities For Manager, Customer Account Executive Resume
- Act as the first point of liaison between the customer, credit management, premium managed billing and or billing for all billing issues – measured by Customer Survey
- Own customer account Voice Accuracy and Mobile Accuracy Reports each month to ensure contract and billing accuracy to minimize revenue leakage. Measured via Billing Accuracy Reporting page
- Support the allocated sales teams in ensuring accuracy of the verification process, CAESS teams (for unsecured customers only), and sales order workflows to ensure new contractual pricing updates completed. Measured via Monthly CRM Sales Work Order report and provisioning accuracy reports
- Identify and validate failures in billing processes and escalate to COE and Account Manager for resolution
- When no Customer Delivery Manager is assigned, inform customer of Optus Support Environment and coordinate service escalations
- Response time within 48hrs of customer enquiry. Measured via VOC program. Customer Escalations for unresolved and outstanding queries not addressed within response time of 48hrs. Measured via VIC CAE Lead / Sales Account Director feedback
- Telephone Based Account Management and/or Customer Support Role
3
Responsibilities For Director Customer Account Executive Resume
- Highly initiative and resourceful
- Creation, development and delivery of category specific Promotional Plans
- Delivery of internal KPIs and targets for the specific category
- Utilizing the pre-Billing prep from CAESS team (for unsecured customers only), present error-free 1st bill to customer for all new Optus Services – where errors identified resolve all issues prior to presentation and communicate to customer of timeframe for resolution. Accurately capture ongoing customer billing and reporting requirements. Measured via VOC program
- Organizational Excellence: Assists with the development of call center technology and productivity tools by monitoring performance levels and team member activities. Tracks, analyzes, and reports performance data on key departmental initiatives. Administers all company policies; takes appropriate action as necessary supporting an employee and customer-centric organization
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