Customer Program Resume Sample
Willie Feest
6600 Shields Vista,
Boston,
MA
+1 (555) 346 9267
Work Experience
Customer Program Specialist
03/2018
-
PRESENT
Boston, MA
- Serves as primary point of contact and responds to patient and consumer experience inquiries regarding survey processes, inclusion/exclusion criteria, general feedback and reporting
- Fulfills new requests for user access, hierarchy updates, and support/training within our vendors
- Creates, updates and maintains centralized program documentation, including but not limited to, business requirements, change control, content on the intranet, as well as training and program guides and manuals
- Monitors the daily, weekly and monthly survey vendor data exchange. Identifies anomalies and engages the necessary team(s) to identify, address and resolve concerns, as needed
- Assists with data requests received through individual and group/team-based settings. This includes collecting, organizing and presenting scores and written/audio comments from survey platforms
- Identifies opportunities to install new listening posts along the customers journey and collaborates with the appropriate business areas to identify and define survey triggers and associated survey logistics
- Organize and facilitate Weekly Program Launch meetings
- Proven program and project management expertise, including meeting facilitation, ability to get closure on decisions, identify and resolve issues, and set and track progress towards appropriate milestones
Customer Program Analyst
11/2011
-
09/2017
Los Angeles, CA
- Learn new systems quickly (MS Dynamics SL, Promo-Assist, SDS, PAM)
- Verbal, written, and interpersonal communication skills
- Coordinate with customers and appropriate Esri staff to ensure that customers are ready to tell their story and reflect Esri’s message platforms, including speaking engagements, award submissions, media interviews, industry analyst interviews, press releases, and other opportunities as they arise
- Professional experience supporting high-tech companies, preferably with enterprise level software and related consulting service offerings
- Experience in a customer-service oriented capacity and a passion for customer service
- Superb presentation and client-facing skills
- Develop productive relationships with management and colleagues
Customer Experience Program Assistant
07/2007
-
08/2011
Chicago, IL
- Proven expertise driving improvements to Customer Experience and a basic understanding of design tools and techniques and content strategy best practices
- Excellent communication and presentation skills, as well as relationship building and listening skills
- Work under pressure and adhere to deadlines as well as multi-task in a fast-paced, dynamic environment
- Think strategically as well as execute tactically
- Experience in a related role
- BS in Marketing, Business or Communications ideal
- Measure impact of changes to experience using appropriate KPI’s
- Be creative in achieving objectives while assuring compliance to internal and external requirements; - working knowledge of new product development methodologies
Education
Loyola Marymount University
2002 - 2006
Engineer's Degree in Engineering With
Professional Skills
- Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
- Excellent communication skills and an inherent drive to meet customer needs
- Excellent interpersonal skills and the ability to work with many different stakeholders with different objectives
- Prior experience interacting with and influencing with customers directly
- Proven ability to collaborate and build strong relationships with customers, especially at the executive level
- Proven record in motivating and leading teams through difficult, ambiguous and a constant changing business climate
- Proven record of aligning business plans and strategy development with driving deliverables and accomplishing goals
How to write Customer Program Resume
Customer Program role is responsible for interpersonal, customer, finance, presentation, training, database, shipping, reporting, manufacturing, research.
To write great resume for customer program job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Program Resume
The section contact information is important in your customer program resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Program Resume
The section work experience is an essential part of your customer program resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer program responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer program position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Program resume experience can include:
- Develop strong working relationships with various medical professionals including surgeons and hospital administration
- Experience in Finance/Accounting or in a related work area
- Excellent understanding of Air and Ocean freight services and the overall logisticsand / or supply chain industry
- Demonstrated engineering leadership with a focus on product development
- Proven ability to develop and implement new processes to support evolving business needs
- Analyze and validated customer account information in SAP and Salesforce systems
Education on a Customer Program Resume
Make sure to make education a priority on your customer program resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer program experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Program Resume
When listing skills on your customer program resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer program skills:
- Excellent interpersonal and customer service skills, ability to establish and maintain strong relationships
- Develops strong working relationships and is able to communicate effectively at all levels the organization
- Strong analytical, data analysis, and problem solving skills
- Excellent written, verbal, communication and presentation skills
- Proficient computer skills: MS Office (Excel, Word, PowerPoint)
- Previous work experience, specially handling data recording and business analysis
List of Typical Experience For a Customer Program Resume
1
Experience For Customer Program Specialist Resume
- Demonstrated SME level working knowledge of products, pricing, customer service and sales strategies for the multiple businesses supported
- Provide focus and support to the field operations management team to drive operational effectiveness
- Provide support and training to employees throughout the organization regarding Customer Experience programs (CAS/Medallia/Connex/etc.)
- Demonstrated ability to provide training on specific processes/tasks
- Liase with members of the Customer Experience Committee to evaluate, plan and complete specific requests
2
Experience For Customer Experience Program Specialist Resume
- Database experience (Microsoft Office products, SFDC, etc.)
- Demonstrated ability to think critically and creatively to find solutions
- Demonstrated ability to analyze data, create and maintain reports
- Understanding and application of guidelines to resolve problems
- Makes adjustments in purchasing, backlog management, integration, engineering and shipping/traffic as appropriate
- Basic knowledge of engineering functions relating to the product build process
- Verify all customer forms are signed and complete for the enrollment process
3
Experience For Customer Channel Program Director Resume
- Analyze and process notifications and/or correspondence received from internal and external customers
- Handle irate customers in difficult and stressful situations with diplomacy, tactfulness, and controlled emotions
- Maintain high level of accuracy and accountability of work
- Handle escalated new customer account inquiries
- Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations
- Liaise with regional counterparts to develop and coordinate cross-regional development and initiatives to deliver streamlined solutions
- Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational inefficiencies through tactical execution aligned with product best practice
4
Experience For Customer Loyalty Program Director {N} Power Resume
- Provide country / regional product operations management team support to drive operational effectiveness and enhancement of network cooperation
- Work closely with global / regional AFR (Air Freight) / OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
- Work closely with global / regional AFR / OFR management team to ensure proper supply/demand planning for seasonal business peaks
- Perform first-line system support and maintenance (including user set up, org file maintenance) of Enterprise Feedback Management (EFM) tools (Medallia, Nebula, Verint, CAS Prime, etc.), as well as company-wide systems including, but not limited to, Connex, CCM, ELMS, iConnect, etc
- Support onboarding of acquisitions to the CAS program
- Develop, maintain and support reporting and analysis of data obtained through the Medallia, in an external tool such Microsoft Power BI
5
Experience For Customer Program Analyst Resume
- Provide support, guidance and leadership to strategic projects within the Customer Experience team (including but not limited to: reporting, expansion, new initiatives)
- Initiates and maintains effective communication with internal and external customers regarding product status and coordinates with internal and external resources to meet the agreed-to order expectations of the customer and Tech Data
- Identifies and communicates options available for issue resolution for the multiple lines supported
- Initiates proactive collaboration with customers, suppliers and internal Tech Data employees to identify and manage areas of opportunity for an improved customer experience for the multiple businesses supported. Ensures margin integrity by following exception processes for sales management approvals where necessary
- Has accountability for the order through the invoicing process and for assisting in research and resolution of order issues as appropriate for each supported product line
6
Experience For Customer Success Program Strategist Resume
- Demonstrated excellence in verbal and written communications and interpersonal skills in a team environment Demonstrated excellence in effectively interfacing with suppliers and/or customer representatives primarily by telephone and e-mail
- Demonstrated SME level operational knowledge, critical thinking and decision-making
- Provide excellent customer service to both internal and external customers in all interactions through phone calls, emails, and in-person meetings
- Working knowledge of all programs and events that the group coordinates and be able to provide support wherever needed
- Demonstrated SME skill level in the effective use of current computer systems and related programs and processes, unique requirements and in-depth awareness of the resulting impact on customers for the multiple lines supported
- Collaborate with Customer Training, Marketing and other groups to meet business needs and support program coordination through back-end set up, communications, registration, logistics, payments and follow-up. Manage approval flows and exceptions
7
Experience For Customer Experience Team Lead-flexible Workforce Program Resume
- Maintain critical documentation for standard operating procedures for key processes
- Manage event resources in business system to ensure accurate searchable data for sales
- Issue Miscellaneous Debits/Credits
- Responsible for backlog management, including monitoring the progress of orders, investigating and making decisions within established process across all supported lines for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision), escalating decisions regarding exceptions and critical situations
List of Typical Skills For a Customer Program Resume
1
Skills For Customer Program Specialist Resume
- Works effectively with others and fosters teamwork
- Manage and deliver multiple priorities in a constrained timeline as well as under pressure
- Demonstrated ability to learn and adapt quickly in a dynamic environment
- Demonstrated ability to communicate and support external teams/groups
- Automotive electronics experience
2
Skills For Customer Experience Program Specialist Resume
- Previous experience with customer development processes like APQP and Phased PPAP
- Develop and maintain a strong business partnership at all levels with external customer
- Willing and able to work in a highly international and multi-cultural environment
- On-going studies in Economics, Management Engineering, Mathematics, Industrial/Service Design
- Manage the End-User Rebate/POD contract and claim process using Pricing Management System (“PMS”) and/or Price Administration Manager (“PAM”)
- Accountable to understand all aspects of deduction and program management and work to develop and implement solutions resulting in reducing customer deductions
3
Skills For Customer Channel Program Director Resume
- Mail handling and recording
- Assist in managing communication of all activities and issues related to a program with the end customer
- An understanding of the automotive electronics application and products
- Team working mindset and ability
- Graduated or students close to graduation in Economics, Management Engineering, Mathematics, Industrial/Service Design
- Passionate for team working within international teams spread over different time zones
- Analyse the key success factors such as: product availability, pricing and delivery offerings
4
Skills For Customer Loyalty Program Director {N} Power Resume
- Plan, create, and implement a communication strategy aligned with companywide marketing directives
- Report on customer usage activity by contact and account on a monthly basis using Salesforce
- Implement a model for consistently recognizing customer activity, track activity and send recognition
- Support driving and promotion of the annual global customer award program
- Monthly customer accrual reconciliation including audit of planned vs. actual spend
- Various ad-hoc tasks and reporting as needed
5
Skills For Customer Program Analyst Resume
- Authorization and Reconciliation of deductions using Promo-Assist (customer program payment status)
- Process incoming Customer Assistance applications and documentation accurately and timely and maintains detailed database log reports
- Assist customers with information regarding CPS Energy services and any additional programs offered
- Process and document incoming faxes, e-mail and internet requests from customers on programs offered, and rebate information
- Perform various account and application corrections (e.g. mail address changes, ID changes, name corrections, etc.) according to established procedures
- Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities and strategy
- Familiarity with KPI’s and Service Level Agreements
6
Skills For Customer Success Program Strategist Resume
- Passionate about Fashion, Luxury and fashionistas
- Enrolment in Luxury, Business Management is welcome although not mandatory
- Exemplary forward vision and the ability to assess risk and development contingency plans
- Self starter and extremely organised
- Proficiency in Spanish, German, French, or Italian would be an advantage
- Lead others by example through all interactions
7
Skills For Customer Experience Team Lead-flexible Workforce Program Resume
- Analyze complex situations and collaborate to find creative solutions.Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time
- Self-starter with ability to take ownership of responsiblities with minimal direction
- Record the quality of customer-related processes in Amazon
- A wide range of data collection and varied administrative tasks, some of which could be of a mildly physical nature
- A wide range of data collection and varied administrative tasks, some of which could be a mildly physical nature
- Primary responsibilities include, but are not limited to
- Monitors customer portal to ensure the scorecard remains on a path to ‘green’; escalates to the organization where necessary
- Identify and understand the customers’ process for new product launches / changes and align to internal processes
- Align internal change roadmaps with customer platform milestones across product lines, where necessary
8
Skills For Customer Reference Program Specialist Resume
- Participate in customer PDT meetings, as needed, and support core team delivering key strategies around change roadmaps and/or 8D assessment by being “in the room” with the customer
- Overall coordination with Sales, PMT, and Quality/Delivery Customer Champions is critical for this role
- Train broader organization on customer specific process to drive better alignment and execution
- Available as local contact for customers for escalation, as needed
- Proficiency in MS Project and Excel required
- Conversant in the Esri product roadmap and able to explain Esri’s vision to users and partners
9
Skills For Customer Program Management Resume
- Partner with the National and Vertical Leadership Team to attract and retain high level talent, while establishing a positive culture, and maximizing internal and external support
- Responsible for collaborating with Customer Care to optimize the manner in which National and Vertical Accounts are centrally supported, affording CSMs flexibility to focus on strategic initiatives
- Leads the strategic oversight and direction for CSM management of centralized initiatives (both operational and revenue generating), including; price increase processes (QPI, Q2W, Top200), contract renewal support, and account collection activities
- Maintain and update customer attributes in the reference database, including tracking requests and reference usage
- Secures customer participation for reference calls, webcasts, press/analyst opportunities, case studies, presentations, blogs, videos, and logo usage
- Support customer onsite visits and video development
- Report on customer usage activity by contact and account on a monthly basis
- Identify, document and develop operational processes to support the success of the customer reference program
- Research price holds and provide information and recommendations to finance analyst
10
Skills For Customer Program Representative Resume
- Research customer deductions and provide information and recommendations to finance analyst
- Monthly balance sheet account reconciliations related to customer and consumer promotion accruals
- Responsible for the investigation, validation, reconciliation and funding of agreed-to customer programs whether customer-invoiced, deducted or proactively paid
- Work with Finance to keep customer account aging accurate and up-to-date, as well as support accurate cash applications
- Work with Finance and Field Sales to recover unauthorized deductions
- To learn new systems quickly (MS Dynamics SL, Promo-Assist, SDS, PAM)
- Ensure customer information is protected, and filed/stored in accordance with corporate policies and procedures
- Handles escalated new customer account inquiries
- Research and change records and tables as requested
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