Customer Program Manager Resume Sample
Bianka Veum
254 Haley Lakes,
Houston,
TX
+1 (555) 442 1164
Work Experience
Customer Program Manager
10/2016
-
PRESENT
Phoenix, AZ
- Act as Project Manager for assigned set of projects
- Ownership of TCE scores for assigned set of projects
- Achieve the assigned AOP on revenue and margins
- Evangelize and innovate on constant improvement and improvise the quality, costs and delivery of HDS services
- Participate in project planning and execution in terms of ensuring the technical design feasibility of solution working with sales/pre-sales and account teams
- Assist pre-sales team in RFP proposals in terms of relevant inputs from services standpoint
- Participate in effort estimations, project implementations, professional services delivery and execution, project closure and signoff
- Engages with services and support teams at APAC / Corporate resources during various phases (design to closure)
- Work closely with the Solution Architect(s) as and when required to understand the design and GSS service(s)
Customer Program Manager Device as a Service
09/2011
-
08/2016
Dallas, TX
- Implement Project Management best practices for managing multiple projects as assigned
- Enforces HDS best practices adoption in projects and day to day operations wherever applicable
- As and when required, participate in Perform Design Impact Analysis before any major changes
- Document the lessons learnt to assist as an input to the existing knowledge base
- Ensure timely, professional and effective communication with the customer and internal groups
- Review, refine and implement work plans associated with a Statement of Work (SOW)
- Proactively address any issues impacting the effectiveness of HDS service and customer perceptions or deficiencies
BGS Customer Program Manager
07/2007
-
08/2011
Dallas, TX
- Identify opportunities for additional Product/Services/Solutions sales and pass it on to sales
- Generate monthly service reports or as required by the customer on periodic basis and present the same
- Work with managers and key stakeholders to identify suitable opportunities for new and improved customer support programs and services, focusing on enhancing the customer experience and customer loyalty
- Seek and work with key stake holders to implement cost saving initiatives
- Develop plans with timelines to ensure the successful execution of projects and programs
- SLA and Quality Reporting for Customers and Partners
- Ensure contracts are in place with specific and relevant service level agreements identified
Education
Strayer University - Rockville Campus
2002 - 2007
Engineer's Degree in Business
Professional Skills
- Strong client interface skills, relationship management and exceptional communication skills
- Negotiating Skills, Project/Planning Skills, Assertiveness, Communicating with others
- Strong leadership skills, with demonstrated ability to influence others outside of one’s own direct managerial line of control
- Good consultative skills and good business skills
- Excellent organization skills using project documentation
- Has excellent interpersonal, communication, organizational, and time management skills
- Good interpersonal skills and an excellent communicator
How to write Customer Program Manager Resume
Customer Program Manager role is responsible for customer, interpersonal, drive, training, organization, leadership, finance, retail, integration, security.
To write great resume for customer program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Program Manager Resume
The section contact information is important in your customer program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Program Manager Resume
The section work experience is an essential part of your customer program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Program Manager resume experience can include:
- Work closely with Sales to monitor, manage, and report status of all New Product Development action items, and milestones for assigned CSBU Strategic Customer Account Project Portfolio
- Organize and lead both internal and customer meetings to assure alignment of Customer’s requirements and expectations with Project Team activities for effective Project Execution
- Act as the focal point of communication between the members of the cross functional team (sales, RPMs, FAEs, Global Product Manager and Customers) and the CSBU Design Center, and Operations teams to assure all project objectives and milestones are achievable for new product development and production start-up
- Collaborate with sales to represent and communicate the voice of the customer back to the New Product Development Teams during Concept and Final Product Design Phases. Ensure any required customer documentation is updated and meets customer requirements
- Excellent communication skills facilitating successful interface with customer technical/engineering teams
- Excellent communication skills facilitating the successful interface with customer technical/engineering teams
Education on a Customer Program Manager Resume
Make sure to make education a priority on your customer program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Program Manager Resume
When listing skills on your customer program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer program manager skills:
- Excellent Excel, Power Point skills and strong analytical skills
- Excellent communication (verbal, written and presentation skills) and interpersonal skills to manage conflicts and various stakeholders
- Strong written and verbal communcation skills to effectively interface with all levels of management as well as the external customer
- Effectively drive cross-group collaboration, using project management, impact and influence, as well as communication skills,
- Effectively drive cross-group collaboration, using project management, impact and influence, as well as communication skills
- Solid and proven experience with project management
List of Typical Experience For a Customer Program Manager Resume
1
Experience For Customer Program Manager Device as a Service Resume
- Determine and execute solutions to problems encountered during programs, and effectively manage resolutions
- Excellent Communication Skill and Influencing Power to different function and global team and Drive Execution
- Experience related experience within the telecommunications industry
- Communication, diplomatic and negotiation skills in an international environment
- Building a strong relationship with the development teams at the customer
- Finance department for triggering, validating and following up on payment of invoices
- Cooperate at revenue Plan discussion and tuning, at capacity planning also
- Cooperate at choosing and Allocating indirect labor (IL)
2
Experience For Voice of Customer Program Manager Resume
- Experience transitioning manufacturing of product to both domestic and international locations
- Cooperate on build of Manufacturing Cost an financial pricing
- Drive product direction by engaging directly with Everyday Mobility Product teams to scope and prioritize product roadmap based on customer and market dynamics
- Excellent understanding of Air and Ocean freight services and the overall logistics and / or supply chain industry
- Experience of working with wireline and/or wireless operators
3
Experience For BGS Customer Program Manager Resume
- Experience of working with MSOs and DOCSIS
- Work with Product Marketing, Development Manager and Sales to build effective customer engagements
- Excellent ability to write clear and concise reports for customers, following customer situations/incidents
- Cooperate on Expense Review/Approval data reporting to management
- Cooperate at selecting of new bids (parts, sets, semi sets) for account
- Validate purchase orders to third party suppliers and corresponding invoices
- Validate customer commissioning statements for revenue share
- Experience in IT sales and marketing leadership roles or equal ability and capability
- Packaging experience
4
Experience For Senior Customer Program Manager Resume
- Good influencing ability
- Communicative and excellent team player
- Receives & resolves customer issues & complaints. Acts as a cust.advocate to drive prioritization of projects&responses to problems/issues
- Work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry
- Experience in project management in the MSO and/or telecommunications industry
- Excellent ability to lead customer/HDS meetings and ability to set agendas
- Lean practice knowledge, &/or quality experience
5
Experience For Customer Program Manager, Korea Resume
- Work experience in a similar role
- Experience with healthcare clients beneficial
- Several years (>5 years) of experience in an automotive, IT or service project management position
- Experience in the startup organizations
- Run projects / tasks independently / to take initiative / to set priorities
6
Experience For Voice of the Customer Program Manager Resume
- VC or Start-up community experience +
- Experience in the commercial aviation environment (airline, airframes, OEMs desirable
- Or consideration of an equivalent combination of education and experience
- Monitoring, reporting and escalating assigned implementations
- Capturing customer project requirements, planning and following up on project deliverables
- Providing post-sales technical support to high-profile customers and understanding their product release planning
- Discussing & understanding the impact of reported issues on the customer’s product release planning
7
Experience For Server Customer Program Manager Resume
- Analyzing & verifying reported issues and monitoring the resolution by the product teams
- Engaging and coordinating solutions and customer support across organizational lines
- Leading by influence and building relationships
- Providing recommendations on improving service quality
- Working knowledge of engineering and supply chain systems (e.g., SQL, TMDB, COBRA, BPCS, PDM)
- Outstanding collaboration and joint working both with other CPMs and the broader Team
8
Experience For Head of Customer Program Manager Resume
- Leading resolution of customer issues
- Reporting on project status (both internally and externally)
- Managing communications across the entire program team, and into the client organization
- Supporting Platform Team to bridge any gap in Product Portfolio
- Understanding of On-Time-Delivery
- Marketing department for constant improvement of ARPAC and local implementation of the roadmap
- Manages cust.account profitability. Participates in forecasting&planning & monitoring of efficiency&execution of account strategies
- Aggressively managing and mitigating any program risks/issues
9
Experience For Customer Program Manager, Here Maps Resume
- Manage and direct a product development design or project team consisting of multiple engineering disciplines
- Drive the sampling process according to customer and project requirements
- Guides ISO auditors through documentation, answering and/or redirecting questions
- Create customer onboarding activity plans according to customer business requirements
- Successful execution of projects according to scope, timing, budget, and quality
- Make pricing and quarterly reprising of parts, or whole products on account
- Make pricing – Engineering Changes of New cards and Re-spins
- Sales department for upselling, cross-selling and churn prevention
- Set and drive customer strategy, thus translating strategy into concrete actions and marketing/sales motions
10
Experience For Customer Program Manager Resume
- End to End exposure fm Product Development --- providing the best construction and design for manufacturing,
- Provide ongoing governance of customer program by communicating to key stakeholders to ensure they are aware of status and changes
- Report project status regularly to Senior Management including milestones, KPI’s and escalations if necessary
- Determine and execute creative solutions to problems encountered during projects
- Ensure the timely and successful delivery according to customer needs and objectives and as per SITAONAIR’s commitment to the customer
- Acts as the primary interface between the cust.&the company for managing specific programs to achieve planned revenue&profits for smaller cust.accounts
- Projects/programs include:MRP volumes&commitments,new product devel.support,manufacturing.readiness reviews&contract execution
- Champion Product Improvement Teams on key sustaining products
List of Typical Skills For a Customer Program Manager Resume
1
Skills For Customer Program Manager Device as a Service Resume
- MS Office, specifically strong Excel skills
- Strong leadership and interpersonal skills to influence co-workers, management, and external contacts to drive positive outcomes to situations
- Strong interpersonal skills and customer orientation
- Excellent team, communication and motivation skills
- Strong analytical mindset, but creative in problem solving and entrepreneurial in approach. Effective at managing and thriving in ambiguous situations
2
Skills For Voice of Customer Program Manager Resume
- Strong analytical mindset, but creative in problem solving and entrepreneurial in approach. Effective at managing and thriving in
- External customer facing skills
- Prior experience running end-to-end programs for consumer premises equipment devices
- Comprehensive experience in leading a highly skilled team
- Interpersonal and communication skills (both oral and written) for appropriate interactions across all management levels
- Customer service/support experience is strongly desired
- Works effectively as ‘part of the Company team', communicates positively at all levels both internally and externally
- Effectively problem solve and use initiative
- Typically BS/BA in a related field and 2 to 5 years experience or an MS and 1 to 3 years experience
3
Skills For BGS Customer Program Manager Resume
- Language skills in German and/or Spanish
- Professional experience in the Semiconductor industry in a similar position or equivalent combination of education and experience
- Demonstrate excellent communication capabilities, business acumen and resource management without functional authority
- Proven experience in multi-country organizations
- Credentialing and/or Identity Management experiences are desirable
- Strong understanding of mapping technologies including map content, geocoding, navigation, GPS, routing, positioning, local search, tile rendering and traffic
4
Skills For Senior Customer Program Manager Resume
- Experience understanding customer requirement and internal Molex constraint using the art of compromising and articulating to achieve win-win situation
- Exercise good judgment in implementing change orders that affect pricing, costs, and manufacturing processes
- A track record of establishing and maintaining strong cross-team working relationships and collaboration
- Acute analytical mindset, but creative in problem solving and entrepreneurial in approach. Effective at managing and thriving in ambiguous situations
- Experience working on global teams and with global customers, understanding the languages barrier and cultural differences
5
Skills For Customer Program Manager, Korea Resume
- Effective at managing and thriving in ambiguous situations
- Excellent business judgment and results across a range of disciplines including multi-channel sales, marketing, finance, and strategy
- Experience managing external partnerships and relationships
- Strong understanding of documentation processes & quality systems
- Strong understanding of ISO standards
6
Skills For Voice of the Customer Program Manager Resume
- Strong understanding of Agile Software development philosophies and methodologies - particularly the tools and practices around SCRUM
- A BS in Electrical/Computer Engineering or related technical discipline (or relevant experience)
- In program, project management, process improvement and/or consulting experience in a complex environment
- Builds strong credible relationships quickly when partnering with business leaders
- Experience in managing technical development and/or deployment programs or equivalent technically oriented management function
7
Skills For Server Customer Program Manager Resume
- Experience in IT sales and marketing
- Experience in managing technical development and/or
- Previous experience interfacing with customers in a support capacity
- Strong analytical mindset, but creative in problem solving and entrepreneurial in approach
- Experience in complex project management using PM methodologies and tools
- Experience working with globally diverse teams to solve problems
8
Skills For Head of Customer Program Manager Resume
- Experience working directly with Customers and Operations
- Experience working with wireless and/or wireline operators
- Has a good technical understanding of how the company products are utilized by the customer
- Significant related experience in IT sales and marketing leadership roles
- Experience with managing large application and infrastructure refresh projects
- Experience in IT sales and marketing leadership roles
- Experience in overall architecture of hardware products and solutions (preferably Industrial products)
- Strong commercial/business background in sales
9
Skills For Customer Program Manager, Here Maps Resume
- Nurture sustained large XM customers and develop customer evidence as part of product launch
- Demonstrated leadership ability to influence others outside of one’s own direct managerial line of control
- Direct experience in quantitative or qualitative research or analysis
- Identify and correctly represent the priority of issues and escalate them appropriately
- Provide country / regional product operations management team for support to drive operational effectiveness and enhancement of network cooperation
- Experience in a customer focused environment supporting customers in an information security or technology market
- Experience in Automotive, IT, or R&D
- Experience in product/program management, or related funtions with home security and automation products
10
Skills For Customer Program Manager Resume
- Demonstrated leadership ability to influence others outside of one's own direct managerial line of control
- Project management experience in connector or component industry
- Experience in project management in the telecommunications industry
- Good knowledge of SCM
- Project management, technical customer support, product development or related experience
List of Typical Responsibilities For a Customer Program Manager Resume
1
Responsibilities For Customer Program Manager Device as a Service Resume
- Manage multiple customer projects from scoping via requirements specification throughout product launch and activation for leading Mobile, Web, automotive OEM and consumer electronics customers
- Excellent social skills, ability to establish open communications with top level contacts internally and externally
- Experience working with manufacturing or knowledge of manufacturing processes helpful
- Excellent understanding of Air and Ocean freight services and the overall logisticsand / or supply chain industry
- Strong technical background with ability to drive autonomously discussions with customers Hardware and Software engineering teams
- Experience front-lining with customers in an OEM environment
- Education: PMP, sAFE Agile SM, or equivalent experience
- Min 5 to 8 years of experience
2
Responsibilities For Voice of Customer Program Manager Resume
- Domain experience: OSS, Cloud, Agile/Waterfall SDLC Methodology, VoIP, IVR technologies
- Simultaneously set priorities/direction for assigned projects or programs
- Define priorities, scope and SoW as required
- Proven history of 7+ years of Project/Program Management of software and hardware products and 3+ years Semiconductor industry
- Establish and maintain strong relationship with customer stakeholders
- Experience from service operation and process development
- Previous Experience as a Technical Program Manager
- Previous experience in product and process transfer
- Previous experience in the commercial and military aerospace industry with electrical and mechanical components (PCBA’s, Sub Assemblies, etc.)
3
Responsibilities For BGS Customer Program Manager Resume
- Performs independent, comprehensive reviews of the existence, correctness, and effectiveness of standards and controls used to perform specific functions
- Project Management or equivalent combination of education and experience
- Experiencing leading cross-functional and cross-regional teams to deliver program goals
- Managing assigned accounts (understanding customer issues and the solution use-case and customer implementation schedule)
- Leading different function, incl Commercial, Innovation, Product Development, Supply Chain, Operations,
- Developing programs and means to increase customer satisfaction with enterprise customers
- Reporting on metrics and use them to drive change to support recommendations
4
Responsibilities For Senior Customer Program Manager Resume
- Working with customers to develop plans to mitigate delays and resolve issues to support customer implementation schedules
- Driving platform adoption in internal and external customer organization
- Collects information pertaining to inventory,revenue forecasting,expenses,fin.profitability&cust.satisfaction. Analyzes performance relative to targets
- Dynamic, analytical, results-oriented, autonomous, highly motivated professional with a can-do attitude, comfortable working in a changing environment
- Knowledge of mobile operating systems including Android, iOS, Tizen and Windows Phone
5
Responsibilities For Customer Program Manager, Korea Resume
- Cross-Functional Internal Team Management (e.g. Places, Positioning, Apps, MSP, CCOD, SPC, etc.)
- Direct and assist Engineering, SBU managers, and Sales with the customer’s flow down requirements
- Provides performance reporting&analysis for monthly OPS Reviews&quarterly Cust.Performance Reviews
- Stakeholder communications regarding program status to Senior leadership
- Create SOPs and ensure successful implementation of existing clients’ new programs
- Identify and develop key, trusted customer relationships; particularly in the Operations and Engineering functions
- Work closely with customers to understand requirements and issues for successfully implementing business objectives
- Work with cross-functional teams to ensure client needs and deliverables are being addressed
6
Responsibilities For Voice of the Customer Program Manager Resume
- 4) Is responsible for global project timing, project profitability and quality
- 5) Is responsible for engineering change management process
- 6) Is responsible for project reporting in customer system (APQP)
- 8) Initiates countermeasures in case of deviations on budget and capacity planning
- 9) Is responsible for project management in CL globally (especially global platform products), maintaining MS-System
- Communicate clearly to different audiences from Engineering to Top management
- Ensure overall quality and performance according to agreed SLA
7
Responsibilities For Server Customer Program Manager Resume
- Jointly responsible for actively developing the customer business in close cooperation with the Account Manager
- Ensure the timely and successful delivery according to customer needs and objectives and as per SITAONAIR commitment to the customer
- Provide technical Engineering support for product transfers to domestic and global locations
- Responsible for processing of change requests and review of quality and regulatory requirements
- Manage risk by advising the site management teams of the technical risks related to the technology transfers
- Work closely with the engineering teams to fully understand scope and requirements for technology transfer products
- Manage all key ongoing activities of a single customer
8
Responsibilities For Head of Customer Program Manager Resume
- Customer focal point regarding process related matters
- Deep understanding of end to end process in Commercial or Data Center industry
- Develops project control and reporting procedures and manages changes in operational plan
- Availability to work various times of the day and evening to manage time zone challenges of global teams
- Comfortable dealing directly with customers
- Technical knowledge and understanding of HP PPS products
- Communicate the issue status to the customer and the engineering teams located on different geographical zones
9
Responsibilities For Customer Program Manager, Here Maps Resume
- Coordinate on time execution of Proof Of Concepts during RFI/RFQ phases
- Develop a close working relationship with the customers’ development teams and be the first point of contact for major program issues
- Determine strategy and tactics for executing Nvidia products and services from award to production, immediate focus would be on notebook programs
- Work closely with the hardware and software engineering teams, product management and the sales team to resolve technical and logistic issues
- Haphazardly attend at inventory counting on production, in warehouse
- Independent and hard working , self-motivated, well organized and responsible
10
Responsibilities For Customer Program Manager Resume
- Product Marketing and Management for the introduction of customer’s change requests into SITAONAIR’s roadmap
- Work on complex systems and to develop a system understanding
- Self starter and having entrepreneurialism
- Willingness to travel occasionally (e.g. to present quarterly roadmaps, give training, …)
- Train and follow up with District Offices to assure contract requirements are being followed
- Design, develop and execute new customer program focused on deploying new products & services with select key marquee accounts
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