Customer Relations Coordinator Resume Sample
Deontae Schulist
83005 Buddy Points,
Los Angeles,
CA
+1 (555) 173 1358
Work Experience
Lead Customer Relations Coordinator
01/2017
-
PRESENT
Houston, TX
- Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first
- Possess an acceptable driving record and valid driver’s license in state of residence
- Primary IT focal point for facility administration. Provides and enhances customer support for all department services; project management and direction in the support of customer projects
- Interacts with customers and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments. Works with other team members and business/facility members in planning and implementation of projects and services. Assists facility leadership to ensure facility projects include IT budgetary projections
- Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications. Documents all actions and problem resolution of end-user requests using tracking management systems. Keeps customers informed through problem resolution
- Process software license orders and stock orders via multiple CRM systems and verify license agreements in accordance with ANSYS, Inc. policies and procedures
- Produce timely and accurate invoicing of Channel Partner software license fees
- Assist customers attempting to enroll for the ANSYS, Inc. Customer Portal
- Act as liaison to ANSYS, Inc. sales channel by providing quality customer service and support, and resolving customer issues
Customer Relations Coordinator
04/2010
-
10/2016
Philadelphia, PA
- Provide assistance/guidance to sales personnel for proper order submission and documentation
- Fluent verbal, writing and reading English skills
- Demonstrated ability/experience in a detail-oriented position
- Ability and willingness to perform in fast paced, rapidly changing environment
- Demonstrated ability to multi-task in deadline drive environment
- Respond to inquiries on the Stylist Technical Hotline
- Possess specialized knowledge pertaining to Aveda’s salon service, products and applications
- Ensure team members adherence to schedule and availability to serve
Lead Customer Relations Coordinator
12/2006
-
01/2010
New York, NY
- Following up with customers after Technician’s visit – Before & After service communication to be done daily
- Assist with all related queries or complaints within a time period of 48hrs
- Give full feedback to customers
- Investigate and solve customer’s complaints or queries
- Enters customer orders (phone, fax, or written) into the company’s order entry system
- Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims
- Support the Service Desk Operator for NBCUniversal Studio Operations as needed for Production, Post Production and Facility inquiries and including assisting with timely call resolution and follow up
- Support Customer Relations team with in-person, email and phone surveys. Assisting with monitoring customer feedback in regards to their experience
- Support Customer Relations team with sourcing and distribution of merchandise efforts
Education
Key West University (KWU)
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Good communication skills both written and verbal Professional appearance and work ethic Superior customer service skills
- Customer focus, Customer Service, Verbal Communication, strong follow-up skills, Problem Solving, Teamwork, People Management, Emphasizing Excellence
- Good communication skills and the ability to effectively interact with customers, account executives and other associates
- Strong Microsoft Office skills - Word, Excel, and Outlook
- Strong analytical skills with good knowledge of MS Excel, Word, and other CRM systems
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- Good organization skills and able to handle multiple tasks
How to write Customer Relations Coordinator Resume
Customer Relations Coordinator role is responsible for english, customer, telephone, training, retail, security, shipping, manufacturing, research, software.
To write great resume for customer relations coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Relations Coordinator Resume
The section contact information is important in your customer relations coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Relations Coordinator Resume
The section work experience is an essential part of your customer relations coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer relations coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer relations coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Relations Coordinator resume experience can include:
- Manage conflict & problem solving skills
- Supports and participates in Culture of Excellence and Patient Experience teams
- Strong computer system aptitude
- Call Centre experience beneficial
- Multi-task, prioritize and work with a high-energy team
- Previous customer service representative experience
Education on a Customer Relations Coordinator Resume
Make sure to make education a priority on your customer relations coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer relations coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Relations Coordinator Resume
When listing skills on your customer relations coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer relations coordinator skills:
- Telephone and organizational skills as well as ability to handle high stress situations are necessary
- Fluent language skills in Dutch, French and English (German is beneficial)
- Proficient phone skills
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Responsible for processing all supporting documents to move goods to destination country
- Ensure that job folder documentation from field personnel is complete prior to filing
List of Typical Experience For a Customer Relations Coordinator Resume
1
Experience For IT Customer Relations Coordinator Resume
- Order necessary office and equipment supplies as and when necessary
- Process and Co-ordinate reciprocity requests for local and regional sites
- Coordinate necessary site-specific safety course programs,
- Analyze, recommend, and take action
- Hombres: Cartilla militar liberada en original
- Escolaridad: Mín. Bachillerato concluido (Certificado en original)
- Experiencia: Mín. 6 meses en Atención a clientes personalizada
2
Experience For Lead Customer Relations Coordinator Resume
- Completed education: MBO+, e.g. MTS / MEAO log. admin. Or HBO, e.g. HTS / HEAO commercial-economic
- Familiar with the use of ERP/SAP
- Proficiency in the BPU/I-Sight case-management system
- Staff management capability
- No 1099s / W2 only
- Tolerancia a la frustración
3
Experience For Customer Relations Coordinator Resume
- Conocimientos: en captura de datos y apegado a procesos administrativos (reportar)
- Experiencia: mínimo un año en Atención a clientes en Call Center
- A desire to take initiative
- Computer literate. Proficient in Microsoft Office Suite (Word, Excel, Power Point and Outlook)
- Contact preview package customer via telephone
- Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations
- Cross reference information and reservations in multiple computer systems to ensure customer needs are met
4
Experience For IT Customer Relations Coordinator Resume
- Report accidents, injuries, and unsafe work conditions to manager
- Bilingual French /English
- Telephonic Sales Support
- Manejo de objeciones
- Atención al cliente
List of Typical Skills For a Customer Relations Coordinator Resume
1
Skills For IT Customer Relations Coordinator Resume
- Administrative/ internship experience
- Demonstrated ability to take direction and follow through on tasks independently with minimal supervision
- Proven ability to work under pressure and to deal with difficult client’s
- Demonstrated knowledge of Gas, Electric and Customer Operations policies and processes
- Experience with related products is helpful but not required to perform the essential responsibilities of the position
- Coordinating Schedules & Appointments
- Understanding in diversity in customer behaviour
- Being a highly trustworthy, reliable and dependable individual is essential to the success of this role
- Hiring for Afternoon Shift
2
Skills For Lead Customer Relations Coordinator Resume
- Assists customers with reviewing documentation, processing payment, and returning keys for completed services
- Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities
- Act as first point of contact for customers within the region, answering telephone calls and diverting to the relevant person within the company
- Maintain Job Planning Board/Job Calendar/Job listing Folder
- Work with shipping warehouse personnel to resolve any paperwork issues
- Send copies of documentation to affiliate locations along with tracking information
- Assists Service Advisor by working with customer and technician to identify required maintenance
- Assists with moving vehicles
- Manages service quality/recovery accountability system allowing data retrieval and report generation by case and aggregate
3
Skills For Customer Relations Coordinator Resume
- Coordinate travel arrangements as and when required by regional staff using corporate rates and plans wherever possible,
- Manage administrative and project filing systems
- Proficient in the use of MS Outlook
- Proficient at Internet navigation
- Proficient in Word, Excel, Powerpoint, etc
- Detail-oriented and able to handle multiple tasks on a daily basis
- Knowledge of security systems user operation
- Organise, Schedule & Coordinate appointments
- Root cause analysis/process improvement expereince
4
Skills For IT Customer Relations Coordinator Resume
- Experience in a small office environment handling a variety of tasks with flexibility including event coordination, extensive calendar management, maintain client relationships, etc
- Communicate and interact professionally with clients, prospects and office staff
- People person with a natural ability to sell services and market to prospects
- Proper use of English and grammar
- Operational knowledge of computers, software and other office machines
- Able to work accurately & efficiently with attention to detail
- Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver alegendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations
5
Skills For Lead Customer Relations Coordinator Resume
- Constantly improve Stockland’s ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
- Maintain and update the after-sales CRM systems and processes to enhance the customer’s experience
- Work closely with the Marketing team on promotions and social media
- Able to navigate the internet for online based data and tech support
- Build and maintain relationship with on-lot Studio Operations department and outside vendors
- Support and execute Special Projects as required by management
6
Skills For Customer Relations Coordinator Resume
- Research industry trends and new customer opportunities
- Multi-task and work under time constraints in a fast-paced environment
- Coordinate with freight forwarders on document cutoffs so customer shipments are not delayed
- Work with Trade Compliance on special certificates required by specific countries
- Update Salesforce with completed documents as well as log any freight forwarder issues
- Receive requests for service from customers / or other SSC’s and forward to appropriate branch office, follow up and report completed work to the customer
- Schedule appointments with homeowners for inspections and warranty/repair work
- Coordinate information flow between Operations (Superintendents-CS Representatives- Managers) and Trade Partners
7
Skills For IT Customer Relations Coordinator Resume
- Provide Order Numbers when Field PO’s are required
- Process / Enter purchase orders as needed to assist Service Representatives
- Process/code invoices as necessary. Review and answer questions on invoices, payments, and contact information. Research any purchase order back charge discrepancies
- Track and maintain accurate records of all pertinent information in homeowner's lot file
- Monitor and communicate the status of warranty & customer service claims through daily reports to track against division goals
8
Skills For Lead Customer Relations Coordinator Resume
- Provide all warranty documentation for 10 day Follow-Up Folders and contact vendors to ensure updated information is provided to homeowners
- Develop, track, and maintain current CSI documentation for 30 day and 11 month H2 Insight survey data
- Track and input all Follow-Up Touch Points and produce weekly reports
- Obtain and process all check requests
- Retrieve and distribute architectural plans
- Update AS400 with information as received
9
Skills For Customer Relations Coordinator Resume
- Copy and distribute documents to the legal department as needed
- Provide administrative support with spreadsheet generation, photocopying, report compilation, archive file management, scheduling meetings, sorting mail, and assist other departments if needed
- Calendar management experience
- Greets customers in the service drive area and assists them with the process of checking vehicle in for service
- Initiates/facilitates complaint and grievance process management (intake, investigation, processes, response, file maintenance, reports)
- Deploys and implements approved systemwide patient survey plan including acting as vendor website administrator, survey process management, standard report writer
- Expert user of MS Office product, Complaint/Grievance tracking software, and Survey vendor software
- Participates in Quality improvement teams providing customer perspective and support of QI process
10
Skills For IT Customer Relations Coordinator Resume
- Coaches and supports CRD department staff in service standards, complaint/grievance management, service accountability system, and patient survey system
- Maintains all CRD process functions with accurate records and timely reports
- Intermediate user of electronic medical record (EMR) and revenue cycle software for case management
- Knowledge and supports compliance with regulatory standards for customer and civil rights
- In absence of the CRD leader oversees customer relations department operations
- Prepare necessary job files for each project and handover to regional field staff as and when required
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