Customer Relations Manager Resume Sample
Lucas Mraz
5829 Dietrich Stream,
Detroit,
MI
+1 (555) 542 9313
Work Experience
Customer Relations Manager
11/2017
-
PRESENT
Houston, TX
- Contribute in cross team knowledge’s sharing of best practices
- Notify other departments of admission and any special conditions
- Schedule Full Life Conference
- Transition responsibility for clinical care to Nursing and Social Services
- Strong work ethic, enthusiasm for social media and a willingness to learn and grow with the company
- Understanding of social media platforms and their respective participants (Facebook, Twitter, Consumer Affairs, Feedback Portal, YouTube, Google+, Instagram)
- Excellent technical skills as related to social media platforms and ability to learn new tools quickly
- Effectively communicate information and ideas in written and verbal format and to build and maintain relationships
- Basic understanding of the consumer web space, technology, web analytics and user experience
National Customer Relations Manager
08/2013
-
05/2017
Detroit, MI
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Access, input, and retrieve information from a computer and/or electronic device
- Have face to face conversations with customers, co-workers and higher level manager
- Sit or stand for long periods of time and move around work environment as needed
- Operate a motor vehicle if applicable
- Comply with company policies and procedure
- Establishes communication channels with home office and field associates to increase their knowledge of resident service standards and to ensure cross-functional involvement with the development of resident programs
- Handles incoming resident and/or family complaints via phone, email and letter. Enters complaint data into record keeping systems and reports the information to the appropriate resources in the company
- Maintains customer service information on the HUB (company internal web); ensures materials are current, accurate, well-organized, easy to locate, pertinent to company mission/ vision
Customer Relations Manager, Central
08/2007
-
06/2013
Boston, MA
- Keeps abreast of current national customer service programs and improvements; including VA and other regulatory requirements
- Develops and communicates resident complaint and satisfaction data through complex reporting mechanisms, including but not limited to advanced excel reporting
- Evaluates, redesigns and executes resident satisfaction surveys in partnership with stakeholders in Sales and Operations to ensure we are delivering actionable insights in a timely manner
- Develops benchmarks and service level agreements that link quality outcomes to resident satisfaction
- Provide timely and accurate expense statements for residents applying for VA benefits
- Responding to emails from customers
- Take calls from customers
- Use tools available to save and explain to customers with confidence
Education
Benedictine University - Naperville Campus
2002 - 2007
Bachelor's Degree in Business Administration
Professional Skills
- Excellent communication and interpersonal skills required, as well as effectively communicate with a cross-cultural workforce and client base
- Superior planning and execution capabilities including strong project management skills
- Strong analytical, problem solving, attention to detail and process improvement skills
- Organised with planning skills
- Possess outstanding communication and conflict resolution skills
- Effective and concise writing skills
- High level of communication skills (both oral and written) in order to convey knowledge and ideas in a logical manner to others
How to write Customer Relations Manager Resume
Customer Relations Manager role is responsible for customer, planning, database, microsoft, crm, excel, finance, training, integration, purchasing.
To write great resume for customer relations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Relations Manager Resume
The section contact information is important in your customer relations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Relations Manager Resume
The section work experience is an essential part of your customer relations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer relations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer relations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Relations Manager resume experience can include:
- Strong written and oral/verbal communication and interpersonal skills including listening to understand
- Effectively support and drive operational results and lead team through changes and new initiatives through effective coaching and communication
- Excellent verbal/written/analytical skills
- Demonstrate a routine and effective ability to graciously adjust to changing circumstances
- Responsible for escalation calls from customers as needed aiming to resolve quickly and cost effectively
- Experience in a similar management position with experience handling multiple teams
Education on a Customer Relations Manager Resume
Make sure to make education a priority on your customer relations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer relations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Relations Manager Resume
When listing skills on your customer relations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer relations manager skills:
- Good communication (both written and oral) and be able to effectively communicate with all levels of customer and internal personnel
- Strong organizational, attention to detail and time-management skills
- Deep understanding of leasing, along with collection and reconciliation skills
- To ensure that the customer experience is well communicated and effective during the customer journey
- A team player able to work effectively across different departments, functions, and environments
- Demonstrate a solid track record in driving business improvements
List of Typical Experience For a Customer Relations Manager Resume
1
Experience For National Customer Relations Manager Resume
- Fluent in Dutch, French and good English language skills both written and verbally
- Collaborates with team to research and resolve customer questions and problems quickly and cost effectively
- Inside sales experience required or related experience
- Prior experience with CRM system (e.g. Salesforce, Microsoft) desirable
- Proven leadership experience with ability to lead and guide team members to drive sales growth
- Effectively manage absence within the team in line with company procedures and targets
2
Experience For Customer Relations Manager Arnhem Resume
- Proven track record in motivating and coaching staff to perform at their highest potential
- Experience leading a team of Customer Engagement Analysts and Trainers or Instructors for external customer training
- Experience in creating online/digital training programs and materials is required
- Experience with Email, Microsoft Word, Access Databases, Excel, Discus or comparable programs
- High volume inbound call center management experience
- Proven track record in balancing operational activities with large scale changes brought about by of strategic initiatives to deliver exceptional results
- Five years of experience dealing with program management, customer support inquiries, warranty information and documentation
- Experience in Customer Service or a related field
- Call Center or Customer Service experience required
3
Experience For Customer Relations Manager, Central Resume
- Experience in tire or vehicle industry
- Good working knowledge of DPA, Treating Customers Fairly and DISP
- Previous Team management experience in a similar environment or within a busy contact centre
- Strong desire to own and resolve customer’s queries coupled with high levels of association with the Brand they represent
- Cumulative experience with high level client administration
- Ensure consistency when negotiating matters with financial implications, including market level pricing, capital contributions, and one-time fees and waivers
- Provide management of customer relations planning and subsequent intelligence gathering
- Expertise in leading high performing service operations teams that support agency partners and customers
4
Experience For Customer Relations Manager Month FTC Resume
- Confidence when coaching and from time to time presenting to colleagues
- Manage the Mailing of copies to customers
- Work with and bring groups/departments to consensus
- Able to create documents, metrics and reports using Microsoft Word, Excel, PowerPoint
- Prepare for and participate in client meetings, conference calls and presentations, training seminars and/or tradeshows
- Regular communication to Account Management on the status of outstanding projects with them as assigned
5
Experience For Customer Relations Manager Month Ftc-warrington Resume
- Provide communication to the network regarding accounts
- Provide solutions and recommendations on program changes as it relates to assigned accounts. Also share and assist in implementing best practices within team
- Develop and manage a more enhanced portfolio for larger accounts, while assisting accounts more independently
- Take an active leadership and mentoring role within the team
- Produce monthly newsletters, blog posts and weekly communication to homeowners, developer and marketing team
- Set and adhere to the highest standards of performance by personal follow-up to ensure that the service is being provided
- Paperwork and billing requirements with all CTX departments. Provide status updates
- Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-year Warranty Program
- Develop and maintain the customer complaint log including resolutions
6
Experience For Complaints & Customer Relations Manager Resume
- Works closely with Director of Customer Relations regarding day to day operations and future strategy
- Works heavily with cross functional teams, (IT, Accts Receivable, Shipping, Equipment Services, etc.)
- Coaches team to retain and grow existing customers
- Responsible for team performance management, training and expectations
- Lead, train and grow a team to achieve outstanding results
- High level of technical know-how with industry leading contact center technology
- Thorough understanding of social customer service in a business environment
7
Experience For Customer Relations Manager Cosentyx Resume
- Serves as primary contact with customers requesting replacement parts from initial contact to order fulfillment
- Enters quotes and orders into the system and begins routing process as necessary
- Promote the business through external feeds, networking opportunities, collaboration and customer contact
- A working knowledge of the regulatory industry
- Hold team accountable for delivering financial results that are accurately and timely forecasted
- Ability at multi-tasking
- Be able to explain all customer service related questions for all our products
- Process mail from customers
8
Experience For Customer Relations Manager Resume
- Communicate with Distributors daily on delivery issues
- Maintain reports for distribution of papers
- Available for some Weekend work
- Have to be able to interact and satisfy very upset customers
- Motivated, detail oriented, self-starter
- Own the HP.com database marketing infrastructure and data integration with HP’s internal databases and multiple vendors; work to improve that infrastructure and build a true state-of-the-art CRM environment for the company
- Partner closely with HP’s customer intelligence/analytics group to improve segmentation, test propensity models and drive loyalty
9
Experience For National Customer Relations Manager Resume
- Help define HP’s future loyalty program and develop CRM support for it
- Resolve issues as escalated by Office & Print Centers, Centralized Production Centers and customers
- Consult with Operations, Sales, National Bid Center and the National Delivery Center on high value orders/customers to determine optimum production and transportation solutions
- The opportunity to work with successful and passionate people in an exciting yet relaxed atmosphere
- Partner with senior management to come up optimal revenue opportunities in regards to local/same day production of print orders to the customers
- Work different shifts as the needs of the business/team dictate
- A clearly defined career path designed for personal and professional growth
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
- Knowledge of Customer Relations Management: Clear understanding of systems integration in order to maximize customer service level. Manage stock allocation, customer dissatisfaction during out of stock situations
10
Experience For Customer Relations Manager Arnhem Resume
- Familiar with Supply Chain Management: Good knowledge of warehousing and distribution, returns processing to support existing contracts
- Knowledge of Sales and Marketing key deliverables: Ability to navigate within cross-functional areas, maintain professional
- Ontwikkelen en beheren van actie protocollen om fouten in de dienstverlening te registreren, analyseren, verminderen en te voorkomen
- Beschermen en opbouwen van APM Terminals’ reputatie door de juiste zakelijke en persoonlijke opstelling
- Ensure SLA’s on responding to complaints and escalations are reached
- Familiar business support (IBI, SAP, Cognos): Work within system to ensure product availability, monitor system problem that result in lost sales
- Fluent in both French & English (written & spoken)
- Prolonged periods of personal computer usage and data entry
- CRM’s primary duty is to work with Customers to settle and resolve issues during Customer’s initial walk-through and during the first 60 days post-closing o avoid post-closing claims and disputes
List of Typical Skills For a Customer Relations Manager Resume
1
Skills For National Customer Relations Manager Resume
- Demonstrated specific experience performing in customer service leadership roles
- Effectively manage customer contact and appropriate follow up through the Salesforce system
- Experience of setting and implementing action plans, setting budgets and following up goals
- Experience of resolving customer complaints, resolving conflict and creating a win-win outcome
- Identify and analyze issues, patterns and trends in customer requests; assisting leadership with prioritizing improvement actions
2
Skills For Customer Relations Manager Arnhem Resume
- Experience in customer service and/or quote/cost estimating within manufacturing environment
- Upervisory experience in customer service and/or quote/cost estimating within manufacturing environment
- Experience in planning and coordinating activity across multiple stakeholders and locations globally
- Decision making experience regarding customer resolution
- Challenge existing processes and procedures to ensure that excellent customer service is delivered to customers
- Solid understanding of our business and what creates value for the customer and for Vestas
- Experience of taking commercial decisions based on local market information
- To ensure clear customer guidance and ensure we build strong customer relationships over time by optimizing the potential of our loyalty programmes
3
Skills For Customer Relations Manager, Central Resume
- Implement effective business / sector / project customer relations and business positioning measures and review
- Responsible for driving an excellent order to customers through accurate, timely shipment
- Build and maintain strong working relationships with both internal and external business partners and leaders
- Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Handle pressure and adapt as needed to changing priorities and customer needs
- Demonstrated commitment to acting with a sense of urgency and responsiveness
- Prioritise in line with business needs
- Build and maintain strong relationships with business partners and leaders across functions
- Self-reliant and motivated with proven ability to work as part of a larger team
4
Skills For Customer Relations Manager Month FTC Resume
- Management experience in a regulated business environment
- Plan and prioritise team and personal workload
- Extensive years experience within a similar role at Team Leader / Management level
- Call center, hospitality or travel management level experience
- Proven track record of complaint / escalation resolution and management
- Supporting continuous improvement for our customers through identification of issues and taking proactive actions to resolve recurring problems
5
Skills For Customer Relations Manager Month Ftc-warrington Resume
- Understanding and using Discus functions relating to customer service
- Onboarding customers as well as system and product training
- Working with the commercial team to support commercial activities in converting visitors to customers and generate repeat store visits
- Using a Home quality checklist ensure that all new homes are at the quality standard that our customers expect
- Providing customers with support and information about the benefits of our products and services
- Keeping Account Managers up to date with administrative processes
6
Skills For Complaints & Customer Relations Manager Resume
- Ensuring all customer requests are managed in line with BrightHouse guidelines and meet our regulatory obligations
- Acting as an escalation point for customer complaints
- Working with your team to improve efficiency and reduce waiting times for the customers
- Creating, managing and distributing program materials, including collateral, training presentations, agreement boilerplates, warranty documents, etc
- Physical demands: Standing, sitting, driving, hearing, speaking, writing, attendance
- Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans
- Coordinate all Implementation Plan training objectives and subsequent re-training customer requests and assist in training when necessary
- Responsible for securing and renewing orders, and arranging delivery dates
- Confident delivering the outcome of the complaint investigation verbally and in writing
7
Skills For Customer Relations Manager Cosentyx Resume
- Act as the internal lead on the sales and marketing activities occurring in the aligned region
- Direct responsibility for Customer Relations Representatives; provides leadership for direct reports through coaching and supporting
- Manages BCP (business continuity processes) for order processing and sales posting
- Provide new business revenue forecasting for all national amendment activity and hold team accountable for delivering accurate and timely results
- Face-to-face induction/training (where possible) as well as on-going continuous education and contact
- Champion a high performing culture to influence the challenging business objectives set by ourselves, customers and partners
- Great company benefits, including company-paid medical, dental, vision and life insurance, profit sharing and 401(k) plans
8
Skills For Customer Relations Manager Resume
- Assist with processing and monitoring of all Resident Fund procedures in accordance with policies & procedures
- Assist in identifying and communicating growth opportunities to optimize the account revenue
- Responsible for driving sales growth, achieving revenue and margin targets that are set by the company
- Responsible for hiring and on-boarding new team members
- Business acumen (forecasting sales, evaluating customer needs)
- Able to develop positive working relationships internally and externally
- Manages the monthly KPIs meeting with the 3PL; liaises with the CR team and 3PL on issues to be resolved on daily basis
- Manages customers sales pacing process, and participate in monthly Latest Outlook (LO) process
- Serves as a back-up for all the warehousing and distribution activities
9
Skills For National Customer Relations Manager Resume
- Based out of Salem Health Hospital, requiring minor time in the Portland office
- Liaise with the Head of Customer Services to gain knowledge/understanding of relevant sites and customers
- Be the main point of contact for the customer following the exchange process
- Meet changing deadlines and can multitask
- Identify and develop the many talents in the unit and within the department to secure succession planning
- Customer communication with listing upgrades and key customer queries
- Management and reporting via COINS
10
Skills For Customer Relations Manager Arnhem Resume
- To manage open evening / weekend events for customers
- To schedule, co-ordinate and attend on-site visits with surveyors, furnishing teams and agents
- Interest in home furnishing as well as a curiosity about people’s life at home
- A passion for getting the best for the customer
- Set expectations and provide clear direction –goal setting
- Support Director – Work Winning in the development and tactical implementation of the water and energy (utilities) strategy delivery plan
- Contribute to the development, design and scrutiny of work winning submissions and proposals
List of Typical Responsibilities For a Customer Relations Manager Resume
1
Responsibilities For National Customer Relations Manager Resume
- Experience of working in a customer-focused successful service industry, responsible for managing a large team
- Call sales customers to follow up on their experience and their satisfaction with their vehicle
- Collaborate with team of peer managers to promote consistency and a focus on the delivery of the customer experience
- Own all tracking and monitoring of onboarding through all phases, and report and communicate on those results
- Responsible for leading and engaging a team of service operations professionals in a dynamic, fast-paced team environment
- Identify and solve strategic and daily issues by considering multiple variables and understanding the needs of both internal and external customers
- Alignment and mentoring with Account Manager for further promote leadership and management readiness
2
Responsibilities For Customer Relations Manager Arnhem Resume
- Act as point of escalation for onboarding issues
- To ensure that rotas and planned staffing levels are in line with predicted operational needs
- Actively seek improvement and own personal development, and attend all learning interventions as agreed with line manager
- Act as a role model by demonstrating values in the day to day operations of the department
- Supervise the day to day operations of the Customer Service/Business Unit Coordinators/Operational Account Leaders to meet customers’ demands
- Vaststellen, onderhouden en verbeteren van service levels tussen de terminal en klanten
- Ontwikkelen en onderhouden van kwalitatief hoogwaardige, effectieve en makkelijk toegankelijke communicatie kanalen voor klanten
- Ondersteunen van de Commercieel General Manager bij contract- & marketingactiviteiten
3
Responsibilities For Customer Relations Manager, Central Resume
- Ondersteunen van de Commercieel General Manager bij activiteiten gericht op het verhogen van efficiëntie en verbeteren van processen
- Het voorbereiden van offertes en facturen voor breakbulk en andere niet-standaard activiteiten
- Borgen van klantgericht denken en handelen binnen APMTR
- Ondersteunen van de alle relevante afdelingen op de terminal bij het ontwikkelen en verbeteren van klantgerichte processen, procedures en activiteiten
- Fluent in English, with a second European language a distinct advantage
- Identify trends and behaviour from multiple data points
- Responsible, reliable, and accountable. Ethical and able to instil a clear sense of purpose in others
4
Responsibilities For Customer Relations Manager Month FTC Resume
- Assist with coordinating and processing ancillaries, census, interim and private advance billing, month end billing and related activities, adjustments, private spend down UDA's, admission files, refunds, and adjustments in accordance with policies and procedures
- Assist with the accounts receivable collections of past due accounts, making collection calls, sending letters, direct deposit processing and documenting collection activity in collection module in accordance with policies & procedures. Prepare for and attend AR reviews as requested
- Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassion atmosphere which recognizes the individual's needs and rights
- Perform all aspects of planning, organizing and managing information and resources to bring about the successful management of client requests within the network
- Responsible for the management of communication between assigned key account(s) and BV Consumer Products Services laboratories worldwide
- Assist in the development, implementation and maintenance of internal and external client documentation, standard operating procedures, quality assurance protocols/standards, as well as compliance with policies, procedures and standards
- Assist in defining with the client their compliance, safety and quality testing approaches relating to their consumer products. Also, update any regulatory or program changes as appropriate and communicate
- Escalate issues that do not meet client expectations with N+1 for engagement and resolution
5
Responsibilities For Customer Relations Manager Month Ftc-warrington Resume
- Monitor, identify and communicate any risk or opportunities based on review of the health of the account
- Analyze program data/client performance measurements to call out trends, note inconsistencies and highlight areas for improvement
- Utilize knowledge of client non-technical program requirements to benchmark program against other clients
- Ensure accurate and complete delivery of services within the defined turnaround times, including protocol development, technical questions, research, process questions and follow-up
- Provide regular feedback to the operations and technical services processes to optimize effectiveness
6
Responsibilities For Complaints & Customer Relations Manager Resume
- Interface with clients to continuously calibrate their expectations with BVCPS performance and resolve or escalate issues that do not meet client expectations
- Coordinate price negotiation, contracts, RFP’s between client and related parties
- Optimize the account revenue by developing and implementing growth strategies including the sale of additional BVCPS services offerings (IAA, SA, Etc) to fully maximize growth of the account
- Provide proposed solutions to issues that do not meet client expectations with N+1 and/or AM engagement if needed
- Work directly with the Director of Lifestyle and in partnership with the onsite General manager, to create and implement relevant, innovative activities and programs that build community in the neighborhood
- Able to positively interact and build relationships with homeowners, management, developers, and potential owners
- Responsible for all the on-site production and execution of events and programs- with an emphasis on outdoor activities
- Publicize programs, events and neighborhood news via various social media channels
- Work directly with the homeowners to develop relationships, anticipate needs and gauge interests
7
Responsibilities For Customer Relations Manager Cosentyx Resume
- Lead CR process management at assigned stores, by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first
- Listen to calls coming in through the Call Measurement system and coach or assist team members on improving their customer communication skills. While listening to calls, note any customers that were not helped to their satisfaction and follow up with the appropriate department manager on the response
- Draft response letters to the DOJ as necessary
- Coordinate toner deliveries to main hospital and offsite locations
- Coordinate and follow-up on all equipment sales, set-ups, deliveries, pick-up
- Coordinate and follow-up all Major Account orders with Administration to ensure delivery timetables are met. This requires advanced communications with installing dealers. Provide status updates
- Coordinate and follow-up all inter-territorial placements with appropriate CTX departments and negotiate terms with local dealers to insure that delivery deadlines are met
- Coordinate lease applications with CTX leasing administrator and obtain status updates
8
Responsibilities For Customer Relations Manager Resume
- Follow-up and trouble-shoot all service emergencies with service managers and dispatch department
- Research and respond to all major account customer inquiries
- Conduct monthly Site Meetings with Service Manager
- Attend all Major Account Reviews, prepare for and attend all QBR's
- Manage staff in best practices for call centers. Establish and monitor performance standards and take corrective action as needed to assure performance levels meet objectives. Develop, review and update Department policies and procedures regarding warranty, complaint handling and technical service with respect to customer satisfaction
- Support Marketing/Sales actions relative to warranty and/or product performance issues. Manage and resolve complex and/or escalated complaints with consumers, dealers, vehicle manufacturers, legal & government entities, CTA Executives. This includes representing CTA Executives when appropriate
9
Responsibilities For National Customer Relations Manager Resume
- Manage Customer Relations budget; preparation, agreement with management, monitoring and follow-up actions
- Manage the review, update & communication of Warranties, Dealer Adjustment Procedure Manual and warranty related bulletins for consumers, dealers & vehicle manufacturers
- Establish, monitor and report Key Performance Indicators (KPI) for the department goals. Initiate counter-measures where necessary. Review and update KPI’s to reflect current business goals
- Ensure availability and application of reliable, efficient CRM tools (Online Complaint System, CRM database, intranet, internet, email, telephone, and postal mail.)
- Own process flow and execution of customer onboarding programs for Clinical Solutions products
- Identify and execute on improvement opportunities based on best practices within the healthcare application industry
- Meet and exceed team service measurements for quality, productivity and customer service expectations
10
Responsibilities For Customer Relations Manager Arnhem Resume
- Strong leadership with a focus on staff development, effective coaching, demonstration of inclusive behaviors and employment of strategies to improve staff retention and mitigate potential turnover
- Inspire and motivate team members to achieve optimal performance and provide coaching skill development to meet required performance expectations for both phone and non-phone transactions to enable delivery of high quality, low effort customer experiences
- Work effectively with The Hartford's agency partners to achieve performance goals and initiatives
- Managing & developing the existing contractor certification program, including maintaining the website, coordinating relationships and joint program initiatives with connectivity programs, evaluating competitor programs, and maintaining a working knowledge of standards updates
- Nurturing contractor relationships through regular communications, including branding initiatives, new product announcements, and quarterly newsletters. Reviewing and communicating quarterly sales data to sales field, and create reports for select contractors
- Processing certification renewal applications from initial contact, through training and certification to final registered status, and coordinating with Sales to manage annual agreement renewals
- Analyzing warranty registrations, including, but not limited to working with contractor and sales field to ensure required documents are provided, reviewing and analyzing submitted test data in original tester formats and working with engineers when internal testing is needed
- Managing project and year-end rebate applications, including reviewing and validating submitted data and documentation, analyzing sales data, and maintaining database to track sales growth and calculate YOY figures
- Grow contractor sales by continually developing a contractor program that is superior to others in the market and by providing excellent customer experience to contractor organizations
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