Customer Relationship Manager Resume Sample
Hulda Howe
290 Jane Springs,
Dallas,
TX
+1 (555) 542 6287
Work Experience
Customer Relationship Manager
02/2017
-
PRESENT
Detroit, MI
- Extensive experience in the health care or medical industry interacting with customer ‘C’ level management
- Create project plans, estimating, milestones and cost/budget
- Review status reports prepared by project personnel and adjust scheduling as required
- Hire and retain talent to provide professional, high quality service to customers
- Manage the programming, planning, design, construction and activation of projects
- Act as liaison between the client/users and all other project participants including consultants, contractors, vendors and outside jurisdictional agencies
- Suggest and implements alternative solutions to problems with study timelines, schedules, resources, budgets
- Lead new project from DR0 (Concept Phase) through DR3 (Release to Manufacturing)
Senior Customer Relationship Manager
10/2011
-
09/2016
Chicago, IL
- Define needs, Develop and lead cross-functional teams as required by the project
- Prepare new product introduction plans resulting in an effective development, Marketing and Mfg. Launch
- Work with cross functional groups to accomplish tasks identified in design review checklist
- Ensure product bill of materials are error free
- Prepare an effective product qualification plan and ensure timely completion
- Ensure all Mfg. Requirements are being met
- Ensure all documentation i.e. drawings, assembly and test procedures are in place
Nbs-customer Relationship Manager
02/2006
-
07/2011
Philadelphia, PA
- Ensure short and long-term material strategy is in place
- Ensure engineering proto units are being built and handled in a timely manner
- Lead yield improvement and cost reduction activities
- Lead activities to minimize field returns and lead-time required to analyze those returns
- Service Planning: Resolves service planning issues utilizing appropriate methods, approaches
- Identify and develop plans to address Order Manager and CSR skill gaps. Act as mentor and coach on order management, broader order-to-cash and industry processes
- Network, assess and leverage other BUs’ functionality and expertise (and vice-versa) in support of COS customers and in driving process improvements
- Drive benchmarking activities both internally and externally to identify and leverage “Best in Class” performance in support of our customer’s requirements
Education
Franciscan University of Steubenville
2001 - 2006
Bachelor's Degree in Marketing
Professional Skills
- Excellent organizational skills; strong problem-solving skills with attention to detail; exceptional project management skills
- Demonstrated consultative skills and ability to effectively facilitate groups to consensus; ability to create trust and confidence quickly
- Strong organization and efficiency skills; strong attention to detail
- Experience creating and delivering presentations to key clientele; excellent presentation and communication skills
- Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment required
- Proven experience in marketing, preferably Direct Marketing, or commercial business experience
- Excellent communication skills, written, verbal, and self-presentation
How to write Customer Relationship Manager Resume
Customer Relationship Manager role is responsible for organizational, customer, business, concepts, analytical, benefits, relationship, travel, analysis, organization.
To write great resume for customer relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Relationship Manager Resume
The section contact information is important in your customer relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Relationship Manager Resume
The section work experience is an essential part of your customer relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Relationship Manager resume experience can include:
- Builds strong and effective relationships with customers, developing an understanding of their businesses, priorities, preferences and specific needs
- Strong written and verbal communication / listening and presentation skills
- Excellent communication, influencing and negotiation skills at all levels with customers, suppliers and colleagues
- Effective public speaking skills with the ability to control an audience to convey necessary concepts and overcome objections
- Good problem-solving skills and a high level of integrity are also essential
- Strong project management and organizational skills; ability to define a complex implementation or customization plan with very minimal guidance
Education on a Customer Relationship Manager Resume
Make sure to make education a priority on your customer relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Relationship Manager Resume
When listing skills on your customer relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer relationship manager skills:
- Excellent organisational, interpersonal and problem solving skills
- Demonstrated experience working across multiple organizations (SABs) to achieve strategic reference priorities
- Strong communicator with exceptional listening skills
- Excellent process orientation and communication skills
- Self-motivated and directed, with the ability to effectively prioritize and implement projects in a high-pressure environment
- Good computer and administration skills
List of Typical Experience For a Customer Relationship Manager Resume
1
Experience For Senior Customer Relationship Manager Resume
- Excellent customer relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues
- Advanced problem solving skills to create innovative service solutions to customers' needs
- Ensuring customer focus is a priority
- Develop a strong understanding of the customer structure, business needs and opportunities, key
- Experienced in the management of P&L budgets towards running profitable business streams
- Experience negotiating subscription contract renewals
2
Experience For IT Customer Relationship Manager Resume
- Demonstrate ability to implement, drive, and track projects
- Take full ownership of issues, and to ensure timely, effective resolution
- Prioritise and manage your workload to team and industry timescales
- Experience in the Logistics/ Customer Service sector
- Own customer visit and ensure the experience is optimal
3
Experience For Nbs-customer Relationship Manager Resume
- Loading of campaigns and pulling reports from the Global Marketing System (GMS)
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty
- Managing the CRM marketing platform and architecture to automate marketing interactions
- Building and maintaining relationships with key personnel within small and medium sized business customers and partners
- Coordinating between Operations, Technical, Marine HR, Accounting, and Fleet Support to ensure that customer responses are prompt and accurate
- Building and maintaining key customer relationship
- Analyzing touch points and maximizing commercial opportunities
- Leading service review meetings
4
Experience For Customer Relationship Manager Lead Resume
- Overseeing the migration of all direct communications to lower cost mediums such as SMS and email
- Understanding sales makers’ customer reference needs within the SABS and participation value proposition
- Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs
- Assists JDA’s Marketing Team in creating success stories for customers who are utilizing JDA tools successfully and uniquely
- Oversees ongoing management and retention (includes reporting and analysis on utilization and risk evaluation
- Responsible for briefing contact plans related to channel activity into the Campaign Marketing Team
- To provide outstanding service levels to key customers and liaison with operations to ensure all KPIs are delivered (inc complaints handling)
5
Experience For Global Customer Relationship Manager Resume
- Create and deliver compelling presentations utilizing Power Point that express the value of the JDA solutions
- Develops and delivers Service Level Agreements to assigned customers along with monitoring to ensure that response times are met
- Proactively connects with customers to gain an understanding of their needs and ensure they understand and find full value of LogMeIn products and services
- Gathers customer feedback and creates B2B marketing engagement plans to drive leads to our partners
- Contributes to building our brand
- Be the focal point for Voyage Managers providing guidance on day-to-day operations and contractual management
- Provide oversight and input into operational contractual claims balancing Teekay’s interests with those of the Customer
6
Experience For International Customer Relationship Manager Resume
- Oversee and ensure compliance with rebilling procedures to maximize cost return
- Leverage relationships to expand FACTS solutions utilized by exiting clients
- Facilitate timely communication with K12 Sales and Account Managers regarding client related issues
- To ensure the timely and efficient communication of all processes and procedures relating to community programmes to all available parties
- To provide supporting data and statistics as required
- To assist in other commercial tasks and occasional marketing tasks as requested by the Head of Operations
7
Experience For Multibrand Customer Relationship Manager Resume
- To implement the requirements of all corporate policies and procedures including IHC Health & Safety policy, performance standards, safe systems of work
- Security, business continuity planning and disaster recovery
- Advocate for the customer by working closely with professional services, product management, and customer support teams
- Drive customer adoption through training and development of best practices to continually create incremental value
- Monitor customer value and utilization trends, including regular customer “health checkups” and proactively act upon them
- Execute marketing programs and provide input and feedback
- Advocate for the customer by working closely with professional services, product management, customer support and sales
- Manages team of student employees that are utilized to supplement delivery of services
- Manages special projects or technical requests submitted by customers
8
Experience For Customer Relationship Manager Analytics Resume
- Read, review, respond, and document user reports, reviews, and support tickets and concerns via Zendesk support system, Google Play Store, Facebook Communities, iTunes Marketplace, and other means of communication
- Provide consultative guidance and operational service support such as solution campaigns, product migration projects, global card portfolio initiatives, communication on new and existing products, and services regulatory information
- Perform tasks with limited supervision
- Provide consistent insight into Customer Energy Solutions’ Products and Programs teams to better meet customer needs with customer offerings and resources
- Act as the SMA primary point of contact to the customer for Philips SMA entitlement delivery at assigned account(s)
- Manage communications and flow of information regarding the SMA, its entitlements and benefits; represent Philips across customer departments and organizational levels on regarding the SMA contract and its entitlements
9
Experience For Strategic Customer Relationship Manager Resume
- Propose and drive continuous improvement of SMA process and procedures
- Empower and support local service and sales teams. Drive issues to the right employees and organizations to resolve issues quickly
- Act as a liaisons between NA, Business Units, and Customer Service for product quality, features, and serviceability feedback related to SMA execution
- Assesses client’s business, clinical and technical needs and strategies as they pertain to our solution offerings and provide recommendations for upgrade uptake based on current and future software releases
- Coordinate, facilitate, and participate in service, sales, project, and contract meetings, in regards to the SMA and its deliverables
10
Experience For Customer Relationship Manager Zgebs Resume
- Engage in cross-functional meetings both internal and external to pro-actively review SMA delivery, and strategize opportunities for new or improved product and service solutions to meet future customer needs around SMAs
- Effectively manage commitments and expectations of both Philips and the customer around SMAs to ensure customer satisfaction as defined by the business and customer
- Demonstrate knowledge industry, trends, thought leadership and high quality service commitment
- Define and document best practices for the SMA Customer Relationship Manager role to support current and future business needs
- Own all new project requests in the Intake process for business unit, through scoping, solutioning, estimating, funding allocation and approval process, until handed off to IT Integrated Planning Lead. Facilitate idea evaluation, standards impact and industry best practices between business requestor and IT
- Responsible for improving and driving corrective actions to improve IT Service Satisfaction scores, in collaboration with all IT Service Lines for the assigned business stakeholder group
- Ensure intake proposals and requests are provided in a timely manner, with comprehensive IT representation, in collaboration with IT service lines, especially for platform specific requests. Platforms include Epic, PeopleSoft, SOFT and numerous others as well as departmental applications
List of Typical Skills For a Customer Relationship Manager Resume
1
Skills For Senior Customer Relationship Manager Resume
- Team player with excellent oral and written communication skills to effectively present business concepts and communicate to all levels of an organization
- “sell” in participation at executive (CIO level). Strong executive communication and sales skills
- Strong communication skills with the ability to guide an audience through clear, concise communication techniques
- Excellent excel, word and PowerPoint and presentation skills
- Demonstrated Leadership and people management skills (operational)
- Very good IT skills (Excel, SAP)
- Highly organised, with Excellent time-management skills
2
Skills For IT Customer Relationship Manager Resume
- Ensuring the database is continuously segmented effectively for targeted marketing activities
- Outstanding time management and organizational skills, ability to work in self-directed and fast paced environment
- Monitor data quality, data migrations, and data integration ensuring the database is segmented effectively for targeted marketing activities
- Effectively execute the S&OP process by leveraging on customer intimacy and demand planning competencies
- Able to use your initiative with brilliant problem-solving skills and able remain calm under pressure
3
Skills For Nbs-customer Relationship Manager Resume
- Able to question effectively to gain a deeper understanding of customer needs to qualify enquiries and identify potential sales opportunities
- Proven experience with business and technical requirement analyses, elicitation, modeling, verification, and methodology development
- Competent letter writing skills
- Great time management skills, organised and with high level attention to detail
- Excellent one to one communication skill on telephone
- Work effectively with other members of the sales team, while maintaining independence
- Working directly with all departments to ensure the CRM works effectively
- Liaising with internal teams to ensure customer needs are fulfilled effectively
4
Skills For Customer Relationship Manager Lead Resume
- Clear, concise and articulate communication skills
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
- Process management experience: definition, validation and implementation
- IT experience and 4+ years of leadership experience as a project manager or as a manager within multinational environments
- Creativity, analytical and organizational skills and attention to detail
5
Skills For Global Customer Relationship Manager Resume
- Demonstrate excellent work ethic and drive to succeed
- Effectively manage multiple projects and personnel
- Work effectively and add value as a team leader
- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and our products
- Well-organized and capable of prioritizing and managing multiple competing tasks across a wide spectrum of activity
- Track record of managing within a line or matrix team structure balancing priorities and keeping focus on quality and timely delivery
6
Skills For International Customer Relationship Manager Resume
- Experience of building and maintaining customer relations
- Supervise the execution of day-to-day work aiming for continuous improvement and striving for process effectiveness and issue resolution
- Preferably have experience in a direct-to-consumer CRM management, retention marketing and email marketing
- Work virtually, with multiple disciplines and often competing priorities, to resolve issues
- Business judgment - demonstrated success at balancing customer service with Kodak cost
- A good understanding of homecare service provision
- Experience of working in both a self managed and team environment
7
Skills For Multibrand Customer Relationship Manager Resume
- Experience of working in Barclaycard
- Previous Experience in Business Banking
- A good understanding of the UK market and an awareness of current issues
- A good knowledge of Captives and Pooling
- Excellent understanding of Zurich’s Group Risk proposition
- Demand Planning Experience (S&OP)
8
Skills For Customer Relationship Manager Analytics Resume
- Build effective working relationships with customers, the sales team and internal stakeholders
- Proven ability to uncover and interpret stated requirements to develop deep understanding necessary to recommend an optimal technical solution
- Demonstrated understanding of all aspects of a full life cycle application implementation
- Maintain strong relationships with team, key partners and stakeholders across the organization
- Interact with team and CVM management teams to identify peer company best-in-class service practices & technologies to improve Customer experience
- Account management, customer success or sales engineer experience in the enterprise software space
- Experience with the development, execution, and overview of account plans
- Strong technical aptitude; Ability to deliver complex technical presentations and perform high level product demonstrations
9
Skills For Strategic Customer Relationship Manager Resume
- Assist business unit leaders in prioritizing projects and prepares the cost-benefit analysis for those projects
- Execute customer retention strategy set by Director Customer Experience
- Experience in consulting, pre-sales, or sales with JDA or competitive supply chain solutions
- Experience in the respective industry
- Continual improvement of client programs in terms of efficiency and effectiveness
- Analyze data comparisons to standardize and improve the efficiency and effectiveness of client programs
- Demonstrate a proficient level of procedural and technical product knowledge
- Inside sales or customer service experience
10
Skills For Customer Relationship Manager Zgebs Resume
- Demonstrate sound judgment, prompt follow-up, and timely escalations
- Relevant experience of 4-5 years
- Ensure effective and efficient Order-to-Cash processes for defined accounts and markets
- Customer Service experience (6-8 years) within the region, ideally into the Flavors & Fragrances Industry
- Multiple Analytic Software experience. ie. Coremetrics, Google Analytics, Webtrends etc
- Past experience of working in a B2B environment with high value corporate clients
List of Typical Responsibilities For a Customer Relationship Manager Resume
1
Responsibilities For Senior Customer Relationship Manager Resume
- Develop and administer governance and review mechanisms to include IT Engagement Request Management and subsequent project management and service delivery processes
- Manage qualification of new IT requests and prioritization of IT project portfolio with business / operations stakeholders and IT leaders, as well as with associated resource allocations and budget planning
- Represent IT as an industry leading organization in IT Service Delivery, Risk Management and Governance by applying best practices and through continuous improvement efforts
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English. A second language would be a strong asset
- Very good written and spoken language skills in English and German or French
2
Responsibilities For IT Customer Relationship Manager Resume
- Demonstrate strong relationship management skill set
- Displays strong capabilities in written and oral communication skills
- Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and Japanese
- Good MS-office skills, ERP knowledge required
- Consulting, negotiation and influencing skills
- Communicate effectively with credit unions and banking operational staff and executives as well as internal support teams and leaders
- Prior experience working with various CRM solutions
3
Responsibilities For Nbs-customer Relationship Manager Resume
- Well-developed oral communication, liaison and representation skills
- Strong knowledge of product, solutions, and/or technical customer support experience in a comparable environment
- Previous experience with either SaaS model or Customer Success experience required
- Experience in multi-country account management is a strong asset
- Analytical skills required to understand customer and operational processes
- Consult with customers on identifying, validating, compiling, developing, and documenting business requirements
- Customer reference management or sales or marketing experience including direct engagement with sales makers and customers
- Two years experience working with deaf and hard of hearing community
- Profound experience in engineering and/or project management, ideally in the area of advanced manufacturing technologies
4
Responsibilities For Customer Relationship Manager Lead Resume
- Meeting, conference or other event planning experience
- Experience providing client facing project support
- 2 – 3 years’ experience building relationships and supporting the resolution of complex technical and business issues for customers
- Represent HBCA RBWM's interests in forums as assigned, consolidating responses and providing feedback and advice
- Industry experience including -
- Industry knowledge of customer satisfaction drivers; strong understanding of policy/process impact to front line employee & customer satisfaction
- Experience in a Client/Customer Relationship position within the banking, credit union, payments or fintech space
5
Responsibilities For Global Customer Relationship Manager Resume
- Two years' experience working with the DeafBlind
- Experience with WebEx and other web conferencing solutions
- GCSE (or equivalent) in English and a strong knowledge of Microsoft Office applications including Word and Excel. No professional qualifications are required
- Solid understanding of core HPEFS businesses, systems and revenue cycle
- Experienced in the co-ordination of demanding large-scale account and project work
6
Responsibilities For International Customer Relationship Manager Resume
- Experience with IT Networking, Cybersecurity, SaaS solutions required
- Experience with IT Networking, Cybersecurity, SaaS solutions highly desired
- Related experience, preferably in leasing, financial services and customer service, sales
- Experience supporting large accounts
7
Responsibilities For Multibrand Customer Relationship Manager Resume
- Experience with complex query handling
- Product, solutions, and/or technical customer support experience in a comparable environment
- Experience in project management, requirements definition and/ or deployment of business requirements to information systems
- Five years account maintenance or sales experience
- Experience with ‘C’ level engagement
- Professional experience with MS Office- Outlook, Excel, PowerPoint
- Prior Customer interface/interaction required
8
Responsibilities For Customer Relationship Manager Analytics Resume
- Relevant business work experience
- Excellent creation and delivery of presentations
- Sales and account management experience
- Experience of the healthcare market
- Attention to Detail: Strong attention to detail and to complete quality work products
- Relevant experience in above industries
9
Responsibilities For Strategic Customer Relationship Manager Resume
- Relevant experience in above industries
- Product, solutions, and/or technical customer support experience in a comparable environment
- Customer focused, able to demonstrate the ability to understand customer needs and can get things done
- Manage potential prospects to develop a solid pipeline for the sales team
- Deliver customer experience
- Proven ability to research and assess potential application solutions in support of new business requirements
10
Responsibilities For Customer Relationship Manager Zgebs Resume
- Reasoning abilities and analytical thinking
- Understanding of P&L including revenue drivers for client / Interserve
- Working closely with other teams to ensure that IMServ customers receive a high quality service and that both internal and external service levels are met
- Understanding of Dell, EMC and SAB sales processes
- Understanding of DISA capabilities, structure and functions within DOD
- Troubleshooting of customer problems
- Understanding of the software development lifecycle, application security, and/or related field
- Taking initiative in a proactive manner to improve own and team work practices
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