Customer Sales Resume Sample
Heidi Balistreri
666 Jedidiah Bridge,
Boston,
MA
+1 (555) 969 4739
Work Experience
Customer Sales Specialist
01/2016
-
PRESENT
New York, NY
- Financial & Business Acumen – Focuses on the financial impact of decisions made, applying knowledge of Kraft and retailer financial drivers and practices to develop strategy and solutions which produce desired business results
- Interacts with customers concerning general inquiries, orders, shipments and products, verifies sales orders for correct pricing, and delivery dates and ensures accuracy of the sales orders
- Receives and communicates orders, coordinating, and processing orders with customers
- Quotes pricing and availability to secure additional business
- Generates correspondence to secure additional customers information to resolve customer disputes
- Sales Order Coordination: Confirms every project entering SFI has complete paperwork, including customer information, pricing, raw material, shipping and QC/Spec requirements
- Major activities/Key Challenges
- Major activities/Key ChallengesInteract with Customers and Sales Representatives
- Sales Order Coordination: Confirms every project entering SPECIALTY COMMODITIES has complete paperwork, including customer information, pricing, raw material, shipping and QC/Spec requirements
Customer Sales Analyst
03/2012
-
10/2015
New York, NY
- Responsible for implementing Arrow’s eCommerce strategy (MyArrow)
- Implement account margin strategy
- Manage all customer contact (phone & electronic)
- Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG)
- Negotiate pricing (non-contract only)
- Notify customer of price increases
- Day to day management of customers’ accounts ensuring that a professional & interactive relationship is developed
- Area expert in the analysis of syndicated (Nielsen, IRI) data and household panel data leading to key insights and business recommendations on the key sales controllables of distribution and assortment, pricing, and promotion
Customer Sales Assistant
10/2009
-
10/2011
Los Angeles, CA
- The ability to build influential relationships
- The ability to work collaboratively with internal and external resources to generate results
- PC Skills (MS Outlook, Excel and Word)
- Effectively utilize Hershey’s analytical tools (e.g. Trade Winds) and processes to drive profitable and predictable sales results
- Effectively utilize Hershey’s analytical tools (e.g. Trade Winds, Nielsen, TradePoint, and Demand Tech, etc.) and processes to drive profitable and predictable sales results
- Alignment with retail team through participation in retail meetings as well as field visits with appropriate Retail management
- Thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System)
- Liaison to other Arrow entities
Education
University of Phoenix - Oregon Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong skills in building stories by taking insights and turning them into action
- Strong Cold Calling and prospecting skills
- Strong PC skills including MS Office (Word, Excel, Outlook)
- Detail oriented with strong communication and listening skills
- Excellent interpersonal, organization, problem solving, and customer service skills
- Gain knowledge and demonstrate skills in areas of new technology that complements clients’ needs
- Excellent communication, administration and organisational skills
How to write Customer Sales Resume
Customer Sales role is responsible for presentation, reporting, customer, analytical, leadership, database, retail, training, purchasing, security.
To write great resume for customer sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Sales Resume
The section contact information is important in your customer sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Sales Resume
The section work experience is an essential part of your customer sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Sales resume experience can include:
- Excellent written/verbal communication skills to interact with senior level management
- Strong negotiation, verbal, and written communication skills are essential
- Excellent analytical skills and ability to work well within a diverse environment
- Customer care skills; good phone etiquette
- Data entry, effective written and verbal communication skills are required
- Develop a thorough understanding of the Skillsoft consultative and solution selling process
Education on a Customer Sales Resume
Make sure to make education a priority on your customer sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Sales Resume
When listing skills on your customer sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer sales skills:
- ) of experience in business analytics and direct selling experience, preferable in the Consumer Packaged Goods industry
- Outstanding written, oral communication, and sales presentation/platform skills
- PC skills-This includes an understanding of spreadsheets (Excel), word processing (MS Word)
- Stong PC skills including MS Office (Word, Excel, Outlook)
- Board Room Selling Skills and comfort at the C Level
- Work experience in the applicable field, (i.e. Sales and Marketing agency, Customer, Client) and with a proven track record in sales helpful
List of Typical Experience For a Customer Sales Resume
1
Experience For Customer Sales Analyst Resume
- Deliver customer presentations that are top notch and articulate the Skillsoft Value Proposition
- Apply solution and consultative sales skills to manage account cycles
- Experience: At least 1 years relevant sales experience
- To effectively differentiate room types to match the right product with specific guest needs
- Prior call-centre experience
2
Experience For Customer Sales Specialist Resume
- Kommunikative Faehigkeiten, ueberzeugende Gespraechsfuehrung, Praesentationsskills und Abschlussicherheit
- Kommunikative Fhigkeiten, berzeugende Gesprchsfhrung, Prsentationsskills und Abschlusicherheit
- Analyse the performance of your territory and effectively plan your business development approach
- Strategic solution that enables clients to more effectively manage cost and engage/develop their talent
- A formal understanding of and experience with Solution / Consultative Selling is required
- Establishes information team priorities that are consistent with Area goals and objectives
- Experience in a customer focused role
- Experience of export licences would be useful
3
Experience For Customer Sales Executive Resume
- Consistent follows-up to ensure excellent service levels
- Proven ability to prospect and manage a designated territory to maximize revenue growth
- Consumer products industry experience
- Experience in E-Commerce
- Customer service experience prefered
- Database knowledge/experience is an added advantage
- Business Analytics experience preferably in Sales, Category Management, and/or Operations in the CPG industry
4
Experience For Brand Customer & Sales Manager Resume
- Business Analytics experience preferably in Sales, Category Management, and/or Operations in the CPG industry
- Commercial or residential construction industry experience
- Customer service experience within industrial distribution
- Background of successful sales experience to Fortune 3000 accounts
- Related experience of inside sales prefera
- Proven track record in sales helpful
- Continuously invest in self-development by leveraging our award-winning training solutions
- Win new business and develop existing accounts for the leading global provider of e-learning content and technology
5
Experience For Customer Sales Manager Aftermarket Spares Resume
- Focus on on establishing, maintaining and growing broad and deep relationships within each customer account
- Help maximize sales by acquiring new foodservice accounts by solicitations and bidding on contracts
- Work with all functions of the Organization including Shipping, Distribution, Transportation, Sales Bakery personnel and other Managers as needed
- Be prepared for Ad Hoc requests helping both internal and external partners to improve existing programs and plan for future innovation
- Accesses and interprets ad hoc Retail link data and manages Retail Link based reporting
- Leverages syndicated/panel data to integrate a broad understanding of the marketplace
- Develops category line reviews and merchandising presentations
- Key contributor in internal and external planning
6
Experience For Customer Sales & Retention Representative Resume
- Collaborates with multi-functional resources to deliver post/pre promotion analytics that drive decision making
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both Applied and Customer
- Provide strategic direction that influence BBU’s short and long-term decision making processes
- Works closely with Region Sales Teams to develop execution plans around Programs, Theme Events, and proper PROMPT planning around the sales disciplines
- Implement and maintain retail office standards such as furniture, brochure displays and queuing, reservations and telephony systems
- Familiarity with Intel Architecture products and customers and a working knowledge of broader PC market drivers and trends
- Key support role for CDMs in event planning; reviews events for accuracy and analyzes overall trade spend based on history and insights
- Responsible for cleaning up deal balances in a timely manner so funds can be redeployed
7
Experience For Customer Sales Manager Resume
- Assist in evaluating incremental volume opportunities
- To be responsible in providing the most efficient and courteous resort reservations service
- 25 days’ holiday each year, rising to 28
- Provide recommendations for period/promotional forecasting and customer business reviews to enable strategy and plan execution
- Understand customer timelines and requirements. Work with Customer Business Leader and Customer Marketing proactively to meet deadlines consistently
- Conducts annual category reviews and periodic assessments
- Other Job Related Activities – 25%
8
Experience For Customer Sales Coordinator Resume
- Leads the internal Kraft identification of category / customer business opportunities and contributes to the development of business strategies for the Area
- Effectively utilize the company’s analytical tools (e.g. Trade Winds, Nielsen, TradePoint, Demand Tech) and processes to drive profitable & predictable sales results
- Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
- Prior experience in a Retail store, outside sales or in automotive industry
- Ensure all aspects of the customers’ order are managed
9
Experience For Customer Sales & Serv Rep Resume
- Contract Management - Analyse terms of customers’ contracts to highlight areas of risk, including commitments, liabilities, ambiguities, conflicts or deviations from scope of work
- Interpret complex principles and assessment of risk
- Highly PC literate, particularly in MS Office, Web based applications and, ideally, MRP systems
- Keep sales pipeline up-to-date and accurately forecast future business
- Demonstrate and maintain an understanding of SumTotal products and solutions, the HR software space, in-depth product and service knowledge, and be proficient at coordinating customer interaction, and answering customer and prospect questions about the company’s strategy, products (including feature sets), functionality and pricing
- Develop sales strategies and plans to achieve revenue attainment and territory growth
10
Experience For Customer Sales Director Resume
- Educate these executives about SumTotal solutions within the HR software space, both through individual efforts as well as through coordination with the Customer Success Manager and VAT (virtual account team)
- Operators’ diaries are checked regularly and updated with any new info / accounts to ensure customers are called on the correct day
- Leads analytical support for National Account Manager
- Identifies key sales trends and opportunities
- Assists in the development of category growth ideas
List of Typical Skills For a Customer Sales Resume
1
Skills For Customer Sales Analyst Resume
- Experience of administering contracts, negotiation of change orders, effective correspondence, planning and scheduling is essential
- Data entry skills with attention to detail
- Plans and Manages Effectively
- Demonstrated success executing account penetration strategy and developing strong relationships with Trade Customer’s Senior Management
- A working experience of maintaining and operating ‘Order Entry’ systems and software is essential
- Perform under pressure while prioritizing and managing multiple stakeholders in a fast paced environment
2
Skills For Customer Sales Specialist Resume
- Experience with successfully navigating organisational complexity
- One to three year’s work experience in applicable field, (i.e. sales and marketing agency, Customer, Client)
- Demonstrated success closing large complex deals
- Strong domain expertise in the area of demand creation, lead generation through business prospecting
- SAP experience in a customer service setting
- Experience of working in a role closely linked to the customer would be useful
- Experience in sales with demonstrable excessive quota achievement
- Experience in Sales/Marketing
- Customize the customer experience for every individual—tailor all communication, instructions, and product knowledge to the level of the individual
3
Skills For Customer Sales Executive Resume
- Learning on the Fly – Learns quickly when facing new problems
- Demonstrating resilience and creativity to gain commitments over challenging sales cycles
- Understanding of supply line management, demand forecasting processes, market analysis or operations
- Ensuring that the customer relationship management (CRM) system is updated and accurately reflects existing customer and prospects’ records
- Informing – Provides information people need to know to do their jobs
- Planning – Accurately scopes out length and difficulty of tasks and projects
4
Skills For Brand Customer & Sales Manager Resume
- Understanding of customer’s co-managed replenishment system
- Working knowledge of syndicated data and Category management principles
- Calling on an assigned group of major accounts on a scheduled basis to promote/sell company products and programs
- Living by and Promoting our Values
- Ensure customer retention through selling in new services and upgrades to our existing customer base ring-fencing the account and increasing revenue
- Conducts training of Area personnel to broaden their understanding of sales information and tools available for business tracking and analysis
- Coordinate with Engineering, Manufacturing, Quality and Shipping to expedite orders
- Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities
- Assist the Brand Manager in achieving the Company’s income and expense budgets by ensuring all marketing strategies are implemented
5
Skills For Customer Sales Manager Aftermarket Spares Resume
- Manage Item Status Change reports by identifying parts that are going non-standard and inform the customer, to ensure fill rates are met
- Stay informed of developments regarding the leading technology in the Wholesale market
- Formal understanding of Solution/Consultative Selling
- Enjoy building and sustaining customer relationships
- Develops impactful customer specific selling stories in support of key category business building initiatives
- Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc
- Perform complex problem solving, root cause analysis and reporting
- To provide the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities
6
Skills For Customer Sales & Retention Representative Resume
- Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving
- Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part)
- Manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions
- Manage manual bond reports and requests by identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met
- Meet / exceed monthly sales goals while increasing customer satisfaction
7
Skills For Customer Sales Manager Resume
- Develop BBU’s business through key contacts including store and regional management
- Directly interacts with the sales operations team and works closely with all to ensure flawless execution of all programs from planning to execution
- Capable of working well as part of a busy professional team
- Love the hunt for new opportunities, identify our customer’s challenges and finding ways to solve these issues for them
- Capable of presenting information in group meetings to a very diverse group
- Management or equivalent customer facing role
8
Skills For Customer Sales Coordinator Resume
- `Cold calling` prospects to identify new business opportunities and contacts and to generate interest in EHCP products and services
- Contribute to departmental planning, collaborate with and support field sales team as well as attend sales team meetings
- One of the largest companies in our industry segment leading a high-growth software industry
- Articulate and example an understanding of a comprehensive sales process
- Fundamental understanding of technology and managed service offerings
- Business and Account Planning and Organization
9
Skills For Customer Sales & Serv Rep Resume
- Conversational style and ability to ask relevant questions (Solution Selling)
- Help boost the profits of a thriving company
- Have a passion for “the hunt” and winning customers
- Truly love and understand basic selling concepts
- Have a passion for “”the hunt”” and winning customers
- + travel within the Melbourne Metro area (including Ballarat)
- Sales support to insure that customer, consumer, and category insights are delivered for fact based decision-making
10
Skills For Customer Sales Director Resume
- Familiarity with the Gaithersburg, Silver Spring and Rockville markets
- A passion for winning and “the hunt”!
- Independently manage a territory and drawing on needed resources to secure commitment to purchase products from customer
- Thrive in an entrepreneurial and fast paced and evolving environment
- Drive new bookings and customer satisfaction by proactively calling into the customer base within the assigned territory
- Inform the customer of upcoming events and product releases
- Handles local expediting and assists global opportunities through local escalation
- Drive new bookings and customer satisfaction by proactively calling into the customer
- Provide specific information regarding product and material and describe its functions
List of Typical Responsibilities For a Customer Sales Resume
1
Responsibilities For Customer Sales Analyst Resume
- Background of successful sales experience with significant experience selling to Government and Education accounts
- Leverage prospecting skills to identify, qualify and close new business
- Qualifying leads to establish the validity of the prospect using EHCP processes and techniques
- Experience using Salesforce and other digital business tools
- Ensure accurate forecasting through effective management of activities and appropriate and timely customer communications to maximise sales opportunities
- A good team player; able to motivate team members to work to achieve target
- Relevant OTC experience
- Airlines industry, product and sales knowledge experience
- Experience with large sales targets
2
Responsibilities For Customer Sales Specialist Resume
- Set face to face meetings with business leaders and decision makers including "C" level executives within our target marketplace
- Secure Client approved schematics for all clients’ brands by providing communication to the schematic, reset, and retail departments
- Ensure incremental sales through the distribution of new products and maintenance of existing SKU’s
- Sell business-building ideas to Customers through the use of syndicated data (i.e. Nielsen, IRI data, Spectra, and forms of demographic data)
- Advanced knowledge of data analytics, Syndicated Data (IRI and/or ACN), Panel and Advanced Excel (e.g. pivot tables)
- Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as communicated by Applied sales associates
3
Responsibilities For Customer Sales Executive Resume
- Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates
- Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders
- Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Strategic Accounts Team management
- Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process
- Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development
- Continuously identify and evaluate process improvements that positively impact the Customer’s experience by using Customer Feedback, Supplier Nonconformance, and On-Time and Error-Free forms and metrics
4
Responsibilities For Brand Customer & Sales Manager Resume
- Consult with C-level Human Capital, Learning and Talent Management, and Technology executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by our products and services
- Adopt and consistently execute our proven sales methodology
- Deliver increased customer satisfaction to drive retention & account growth
- Manage pipeline and forecast accuracy on a monthly/quarterly/annual basis within Salesforce
- Achieve in-depth knowledge of our products and services
- Embrace and champion innovative ideas and encourages others to do the same
- Assist the Manager to supervise and manage all aspects of the Reservations department and ensure all service standards are followed
5
Responsibilities For Customer Sales Manager Aftermarket Spares Resume
- Work with Management to develop plans to increase sales
- Manage major account sales cycles in the Government and/or Education environment
- Close sales in complex, long sell cycle situations
- Self-motivated individual with a passion for sales
- Manage new and add-on/expansion sales in our largest accounts, drive renewal revenue and processes through qualification, needs analysis, product demonstration, negotiation and close plans
6
Responsibilities For Customer Sales & Retention Representative Resume
- Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
- Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business; including initiatives and drivers and aligning those to Skillsoft’s business
- Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
- Facilitate executive meetings that measure progress and business impact
- Motivate and mobilize customers and cross functional partners through collaboration and unambiguous communication
- Anticipate, identify and meet customers’ (future) needs
7
Responsibilities For Customer Sales Manager Resume
- Overachievement of revenue goal and quota attainment
- Driven to exceed revenue and renewal targets, with a track record of success
- See conflict as opportunity and can assess situations and find common ground quickly
- Know how to get things done through formal channels and informal networks
- Education : MBA from a reputed institute
- Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
- Processes quotes for specified customers and works with centralized PM team for quote and debit information
8
Responsibilities For Customer Sales Coordinator Resume
- Implements account strategy in conjunction with FSR’s and maintains influential relationships with local and global suppliers
- Handles complex discrepancies, interfaces with customers, and recommends solutions and/or actions plans
- Own the relationship with assigned portfolio of customers, support complex accounts
- Position and sell additional products and services
- Find new cross-sell opportunities
- Determine the level of satisfaction with our products and services; coordinate with internal resources to ensure prompt resolution of open issues
- Create highly satisfied, referenceable customers
9
Responsibilities For Customer Sales & Serv Rep Resume
- Manage contract renewal process with customer
- Demonstrate and maintain an understanding of the HR software space, in-depth product and service knowledge, and be proficient at coordinating customer interaction, and answering customer and prospect questions about the company’s strategy, products (including feature sets), functionality and pricing
- Enter customer parts orders based upon order write-ups
- Provide customer service in quoting and follow-up regarding parts orders, including acknowledging orders, transmitting drawings, providing reports and data per customer requests and informing customer of required changes
- Knowledgeable in Opera PMS functions & applications
- Or more Customer Sales Executive position in hotel operations or Call Centre operations
- Activities including walking, kneeling, lifting, bending, stacking, twisting, pulling, pushing, inserting, sitting, standing, accumulating and collating motions
- Be able to handle up to 25 pounds of material occasionally
- Interaction with Customers
10
Responsibilities For Customer Sales Director Resume
- Vehicle & Cell phone allowance
- Stable company. Fortune 200 with a “family” feel
- Work with and build relationships with all levels of customers (executives, owners, front line employees). This is important to the NAPA culture
- Manages sales/demand forecast
- Review back order report
- Initiate the RMA/Customer Complaint process
- Problem solve and research the technical aspect of customer requests
- Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers
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