Customer Service Administrator Resume Sample
Dolly Funk
994 McClure Inlet,
Boston,
MA
+1 (555) 215 5007
Work Experience
Customer Service Administrator
12/2017
-
PRESENT
Chicago, IL
- Successful and timely booking and lifecycle handling all project orders
- Support the projects group with all required administration activities
- Work within guidelines of Global policies and processes
- Determines and develops approaches to administrative customer service assignments
- Responsible for customer service tasks which require planning and judgment
- Solves a broad range of customer service problems varying in scope and complexity
- Regular Communication with Customers, Sales Reps and Territory Sales Managers regarding questions, and order updates
Senior Customer Service Administrator
02/2011
-
06/2017
Boston, MA
- Accurately complete all paperwork, and correspondence to ensure prompt resolutions
- Communicate effectively and professionally with Customers
- Maintain the database with accurate information on all customer orders
- Ensure timely, and accurate follow up on all orders
- Exceed department standards and goals
- Responsible for providing backup support to Vidmar | InnerSpace Customer Service Department
- Service or a Sales Support role
Temporary Customer Service Administrator
12/2004
-
01/2011
Los Angeles, CA
- Excellent communication, interpersonal and tele-sales skills
- Proficiency with MS Office with emphasis on Word, Excel, and Outlook
- Demonstrated ability to handle multiple tasks simultaneously, and work within tight deadlines
- Work flexible work hours and overtime as required
- Knowledge of SAP, Salesforce.com
- Evaluate customer service assignments and determine actions required
- Excellent German Verbal and Written skills
Education
University of the South - Sewanee
1999 - 2004
Engineer's Degree in Business
Professional Skills
- Sound people skills and excellent communication skills (including verbal, written, and presentation skills)
- Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities
- Reliable with excellent time management skills and the ability to deal with conflicting priorities
- Superior communication skills(written and verbal), time management and problem solving skills
- Answers in-bound calls, and addresses general inquiries with expert knowledge utilizing excellent customer service and listening skills; be articulate
- Basic IT skills, with experience of using Microsoft Word, Excel and Outlook
- Strong reconciliation, problem solving, organizational and project management skills
How to write Customer Service Administrator Resume
Customer Service Administrator role is responsible for customer, organizational, microsoft, telephone, interpersonal, computer, software, business, trading, database.
To write great resume for customer service administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Administrator Resume
The section contact information is important in your customer service administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Administrator Resume
The section work experience is an essential part of your customer service administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Administrator resume experience can include:
- Good verbal and written communication skills in both Czech and English, with a good understanding of business language
- Excellent documentation skills; experience utilizing Microsoft Office and Outlook
- Possess excellent communication skill, both verbally and written, and have ability to effectively communicate with team members at all levels
- Effective telephone skills, including handling complex calls
- Demonstrable experience of dealing effectively with challenging and concerned customers
- Experience of HTML coding or skills in updating web sites
Education on a Customer Service Administrator Resume
Make sure to make education a priority on your customer service administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Administrator Resume
When listing skills on your customer service administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service administrator skills:
- Very strong time, prioritization management, and multi-tasking skills
- Effective listening skills, independent and self-directed, team-oriented, strong work ethics
- Prioritize projects and effectively manage multiple priorities
- Demonstrate effective interpersonal skills, develop and sustain relationships with a wide range of individuals and within groups
- A good team player with an excellent customer service ethos, organised and able to manage their time effectively
- Strong collaboration skills; the ability to build and maintain solid professional relationships
List of Typical Experience For a Customer Service Administrator Resume
1
Experience For Senior Customer Service Administrator Resume
- Prior experience to include experience with regulatory compliance
- Excellent telephone and communications skills required
- Administration experience, preferably within a data validation or client services environment
- Using own initiative able to prioritise and work on multiple tasks to tight deadlines
- Ensuring the Customer information on Oracle and other similar linked databases within the department are maintained in good order and accurate
- Experience of working in a business to business client service environment, preferably dealing with business clients
- Previous experience working with word processing
2
Experience For Temporary Customer Service Administrator Resume
- Enters new parts details onto the system to provide information and pricing to enable effective ordering
- Excellent telephone manner and confident at making outgoing calls to clients
- Focus on driving improvements in process efficiencies and effectiveness
- Commercially aware with experience of meeting customer needs
- Exhibits sound business judgement and has a solid understanding of basic financial concepts and fundamentals
- Experience resolving customer conflict
- Self-directed and be able to manage competing priorities
- Experience working with public tenders is mandatory
- Order processing experience is considered an advantage
3
Experience For Source to Pay Customer Service Administrator Resume
- Able to communicated in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way)
- Receive a thorough on-the-job training from an experienced team
- Commitment to providing excellent level of service to the customer
- Experience of creating and manage communications
- Experience working with complex phone systems
- Experience of using Oracle R12
- Skilled in Microsoft Office including PowerPoint, Excel, Word, Outlook
4
Experience For Italian Customer Service Administrator Resume
- Highly customer (internal and external) focused with a demonstrated interest in creative problem solving
- Experienced of working with databases
- Experience using Google G Suite, MS Office Suite, and UPS WorldShip
- Provide an effective, professional response to all service requests
- Previous customer service representative or account management experience
- Build good working relationships with Customers and Suppliers
- Effective management of time sensitive tasks and accuracy in their delivery
5
Experience For Customer Service / Administrator Andover Resume
- Experience within a customer service enviroment
- Systematically capture and analyze root causes and trigger initiatives to improve the customer experience
- Ensure effective Management of Business control reports to ensure SOX compliance
- Have experience of working in a Business-to-Business Customer Service environment
- Experience in the use of databases – ideally JDE Enterprise One ERP and Saleslogix CRM systems but not essential
- Communication - Effective communication with all members of the team and customers
- Experience in using MS Excel, PowerPoint & Oracle HRMS
- Graduate CIPD/ working towards a CIPD or Certificate in Personnel Practice desirable or equivalent qualification or relevant HR experience
- Experience in customer service
6
Experience For Customer Service Administrator Rockport Resume
- Experience with HVAC, Auto Mechanics or Home Repair estimates is highly desirable!
- Be enthusiastic and be a good team player
- Assists and enter Sales Order requirements in support of quotes as well as goodwill entries
- Operate Siebel to enter necessary Order Configuration Details and to facilitate the follow up needed to obtain the needed Configuation Details
- Commit to your own personal development and demonstrate an eagerness to learn
- 2-4 years of experience in order management, Customer Service &/or Sales Administration
- Skilled in communication with customers and clients and ability to use tact and judgment
7
Experience For Sales / Customer Service Administrator Resume
- Maintain a strong relationship with third party vendors to assure a smooth flow of timely reports to customers
- Book all placement requests (new and extensions) on CRM in timely manner. Update effective rate change fields are updated (Tenure Reductions)
- 2 – 3 years of experience in a business related function, sales support, or customer service role required
- Professional experience in sales admin support job with administrative & clerical support for sales and in sales for advanced level role
- Good command of Chinese Mandarin, English or Cantonese for specific role
8
Experience For Sales Customer Service Administrator Resume
- German – good verbal and written level
- Or relevant experience
- Enter data into the computer system to ensure good communication links are maintained
- Ensure Sales Office procedures are operated in accordance with those detailed in the Pall Quality Manual
- SAP experience helpful, but not required
9
Experience For Customer Service Administrator German Speaking Resume
- College Diploma (or equivalent experience)
- Facilities management administration experience (desirable)
- Good communication kills
- Prioritisation of work
- Customer focussed with a good telephone manner, confident and clear
10
Experience For Customer Service Administrator Active Cosmetics Division Dublin Month Fixed Term Contract Resume
- Computer literate with experience in Excel and Word and the ability to adapt to bespoke systems as required
- Distribute work assignments on a daily basis and prioritize work assignments of Returns team
- Demonstrated leadership qualities and traits
- Taking, responding to and logging new enquiries on the CRM and setting appropriate follow up tasks
- Understanding of how the meeting room booking system works
- Being active in recovering necessary information from different sources when this is observed as being required
List of Typical Skills For a Customer Service Administrator Resume
1
Skills For Senior Customer Service Administrator Resume
- Correctly diagnose callers’ issues by asking relevant probing questions and utilizing effective listening skills
- Effective numeracy and data analysing skills
- Demonstrable experience of working effectively as part of a team
- Good planning and organisations skills
- Effective interpersonal communication skills, verbally and in writing
- Effectively utilize good communication to bring key issues to management’s attention
- Good information seeking skills
- Have a high level of communication skills both verbally and written and have a good working knowledge of Word and Excel
2
Skills For Temporary Customer Service Administrator Resume
- Have strong problem solving skills along with a high level of attention to detail
- Demonstrate computer competency skills
- Excellent interpersonal skills; ability to communicate with all levels of the organization
- Self-starter with good organisation skills
- Good organisational skills, time management, self-discipline and flexibility
- Have strong organisational skills to manage own workload
- Excellent communication, interpersonal and telephone skills
3
Skills For Source to Pay Customer Service Administrator Resume
- Strong oral and written communication skills in both Arabic and English
- Good verbal and written communication skills, ability to work across all levels, functions and regions
- Excellent inter-personal and sellf-motivational skills
- Well organised, motivated with good telephone skills
- Excellent articulation skills with the ability to communicate key concepts both verbally and in writing
- Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
- Building effective, strong and positive working relationships with internal stakeholders
- Proven experience of working well within a team, forward thinking and helpful
- Competence in efficiently and effectively locating and utilizing resources to
4
Skills For Italian Customer Service Administrator Resume
- Communication, networking and influencing skills externally and internally
- Develop specialized skills and work aggressively to grow turnover for both sales and repair services in the Trading business sector
- Polished professional communication skills and personal presentation, including the motivation to explain and sell our products
- Can communicate clearly and effectively with internal departments of varying seniority
- Excellent time management including the prioritization of tasks
- Customer service skills – comfortable and proficient interacting with others via phone and in person
- Effectively deal with any administrative requests e.g. references, reports
- Communicate effectively with all relevant colleagues to ensure the highest level of customer service is delivered e.g. Payroll, PES, consultants
5
Skills For Customer Service / Administrator Andover Resume
- A demonstrated ability to manage a diverse volume of work and manage appropriate priorities which involve a high frequency of change
- Provide general customer support e.g., via ticket queue, email, and telephone, based on your skillset
- Ensures customer complaints are resolved effectively, while in compliance with consumer laws, company policy and procedures
- Experience with automation & sales order systems (e.g. SAP, QlikView...) is a strong asset
- Previous customer service skills in a professional office environment
- A strong team player who takes pride in the job and displays a willingness to cooperate with others
- Three (3) years of general experience in customer service, collections, or returned goods
6
Skills For Customer Service Administrator Rockport Resume
- Communicate effectively and professionally with both internal and external customers
- Relevant experience of proven customer service delivery in a busy customer service environment would be beneficial
- Prior experience in customer service/ coordination/administrative or related field
- Effectively represent the company and manage customer needs
- Effectively escalate disputes pending approval with the relevant stakeholders to speed up the resolution process
- Creating and maintaining effective working relationships
- Building/House building experience is not a requirement but an enthusiastic ‘can-do’ attitude is essential
7
Skills For Sales / Customer Service Administrator Resume
- Forming good relationships with site teams, maintenance operatives and contractors
- Raising credits for delivery errors and returned goods
- Being part of a strong team and a national distribution network that prides itself on service and reliability
- Delivering a consistently exceptional customer experience
- Building effective communication links with other businesses
- Ensuring the customer’s interests are a priority at all times through the enquiry
- Handle main responsibilities while managing and prioritizing other work as needed
8
Skills For Sales Customer Service Administrator Resume
- Experience of thoroughly investigating queries and using initiative to make sound decisions
- Experience working in a fast moving logistics operation
- Experience working in a customer facing role would be advantageous
- Previous experience working in a similar Customer Service Administrator role is essential, including order & data entry
- Previous experience of working in a similar Customer Service Administrator role in a manufacturing environment
- Experience in logistics and shipping, including
- Proven problem prevention and solving abilities
- Experience in working in a fast paced or targeted environment
- Demonstrate an indepth understanding of your customers’ operations & needs
9
Skills For Customer Service Administrator German Speaking Resume
- A clear understanding of the importance of excellent customer service and ability to deliver this
- IT literate with a strong desire to seek learning of new techniques (within word, excel etc..)
- On-going review of processes and procedures; recommendation of changes to improve unit’s efficiency and effectiveness
- Previous experience of working within a Contact Centre or in a Customer Services role
- Experience of working within Financial Services or another regulated industry
- Demonstrable experience of working in a customer service focused environment
- Demonstrable experience of working in a fast paced office environment
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
10
Skills For Customer Service Administrator Active Cosmetics Division Dublin Month Fixed Term Contract Resume
- Acquire and demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Have previous experience of working in either a customer service or administrative role
- Time management, organisation, prioritising of own daily tasks/activity
- Strong communication and ability to engage with people on all levels including end customers
- Some experience of working within Supply Chain and Logistics would be advantageous
- Ideally experience of working in a customer service function with both Web and telephone enabled CRM systems
- Experience of using Customer Relationship Management software / programs
List of Typical Responsibilities For a Customer Service Administrator Resume
1
Responsibilities For Senior Customer Service Administrator Resume
- Strong organizational, problem solving and judgment skills
- Strong Logistical administration experience required (Customs documents, organising shipments for destinations outside EU)
- Previous proven customer services experience is highly desirable, preferably in a manufacturing environment
- Expert skills level of microsoft office , particularly in excel and powerpoint
- Organisational and basic project management skills
- Able to build strong working relationships with a diverse range of people
2
Responsibilities For Temporary Customer Service Administrator Resume
- The salary for the role is between £17,500 and £20,000 depending on experience
- Indentify, prioritize and drive improvement initiatives aimed at continuously increasing customer satisfaction and team productivity
- Indirect Market Customer Service experience, working through distributors
- Previous experience in a manufacturing or B2B Customer Service environment
- Office related experience involving communication with Customers
- Preferably a good understanding of Sales processes
- Preferably experienced in production planning
- Experience in customer service, or equivalent training
3
Responsibilities For Source to Pay Customer Service Administrator Resume
- Problem solvers with the ability to analyze and prioritize to meet business objectives
- Develop and maintain good working relationships with both customers and internal colleagues
- A strong sense of responsibility for own actions and the ability able to withstand challenges and goals from superiors
- Able to prioritize, multi-task and follow through in a timely manner
- One (1+) or more years experience with the Telecommunications Management Systems (TMS)
- One (1+) years of experience in a Customer Service environment
- Experience in customer service procedures and typical application of products
- Experiencer in administrative and technical sales activities
- High level of OBIA experience
4
Responsibilities For Italian Customer Service Administrator Resume
- Demonstrate CHEP’s value to the customers
- Experience of Collective Investment Scheme administration
- Demonstrable experience of medical or bioscience terminologies
- Stock management to include goods in queries, stock reviews, data entry, product updates
- Be aware of other departmental priorities and pressures
5
Responsibilities For Customer Service / Administrator Andover Resume
- Excellent command of the English Language verbal and written
- Creating PO’s for subcontractors and processing invoicing for the team. Ensuring reporting on costs are updated. Solving any outstanding payment issues
- Updating documentation and systems used by customer service, assessing and streamlining existing process
- Assuming responsibility for receiving customer orders and completing all associated data entry for placing the order in SAP
- Creating subcontractor open job reports and issuing these each week. Updating the system job sheet information from job closure notifications
6
Responsibilities For Customer Service Administrator Rockport Resume
- Answering incoming calls and emails from customers and logging onto our Service Desk Software
- Assisting the preparation of periodic internal management information and producing supporting documentation for appropriate variance analysis
- Contacting other internal company departments such as production control and shipping/receiving to communicate requirements and expedites
- Printing of training certificates
- Processing, peer reviewing, and quality assurance
- Updating details of customer communication into the CRM system, and monitoring results to ensure any issues are resolved in a prompt and timely manner
- Generating and analyzing reports of daily operations (i.e. shipments) to proactively prevent errors
- Investigating and resolving short and over deliveries with the warehouse team and hauliers
7
Responsibilities For Sales / Customer Service Administrator Resume
- Communicating issues highlighted through the call logging that the site teams need to be aware of
- Processing of orders via Oracle PO and subsequent processing of supplier invoices
- Handling incoming general certification phone enquiries for new information packs
- Handling incoming enquiries about live work
- Quoting, order entry and invoicing of certification orders
8
Responsibilities For Sales Customer Service Administrator Resume
- Receiving and recording of customer complaints
- Performing order entries and checking price agreements and conditions
- Processing orders and making reservations for instruments to be borrowed in connection with the surgeries
- Evaluating and performing various tasks daily to ensure that customer needs are met
- Logging all enquiries onto the TWL X3 computer system using CRM
- Taking calls from customers on all and any aspect of their claim and providing right first time customer responses
- Chasing up recent occupancy changes and updating the database accordingly
- Entering/Processing orders in sales management program
9
Responsibilities For Customer Service Administrator German Speaking Resume
- Manning of call center hotline
- Tracking and data analysis of retail investor base
- Providing weekly investor report to CEO and management team
- Organising welcome letters for all new customers
- Compiling the Board report and customer service monthly report
10
Responsibilities For Customer Service Administrator Active Cosmetics Division Dublin Month Fixed Term Contract Resume
- Packaging of course DVDs for instructors and customers
- Willing to work extra to meet deadlines as and when the business needs require it
- Maintaining Web Services accounts
- Completing allocated work with a high level of accuracy and with adherence to KPI’s
- Entering orders in SAP
- Checking inventory for available products
- Entering customer invoices in SAP
- Responding to member and/or client enquires or correspondence in relation to account details
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