Customer Service Analyst Resume Sample
Katherine Howell
442 Turcotte Coves,
Dallas,
TX
+1 (555) 136 1175
Work Experience
Senior Customer Service Analyst
03/2017
-
PRESENT
Detroit, MI
- Client Complaint - Lead independent review and investigation on client complaints and drive actions to address client’s concerns
- Provide analysis on variety of data points—order blocks, open orders, service KPI’s, etc.,
- Approves credit and RMA’s pertaining to the product line
- Comprehensive understanding of CIGNA HealthCare’s products and services
- Provide customer service cover over telephone and online
- Scheduling deliveries and appointments
- Processing export orders
- Processing third party sales
- Order tracking and support to customer inquiries for new and existing orders
Customer Service Analyst
04/2012
-
01/2017
Dallas, TX
- Respond to customer calls and inquires in a timely manner
- Ensure order size optimization and understand order patterns
- Execute order and billing quality corrections while also identifying root cause
- Manage emergency orders and emergency alternate procedure
- Support on time delivery to customers
- Receive internal and external customer orders and requests via phone, email, or fax
- Maintain knowledge and proper use of Gordon Food Service systems including Business Applications, Google Apps, Aspect phone system, Order Entry technologies, and Internet Applications
- Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments
Customer Service Analyst Summer Intern
04/2006
-
03/2012
Phoenix, AZ
- Develop Salesforce dashboards and reporting solutions
- Accurate processing of Part Loads
- Understand the catalog and products so proper modifications can be made to meet customer requirements
- Proficient use of ERPLX, MS office, excel, Drawings
- Customer Service interaction for Order Entry and Warranty – Expertise for problem resolution
- Handle and process customer complaints and determine requirements to resolve them
- Determine Tier 1 technical resolution for troubleshooting and Quotations
- Prepare quotes including price and lead-time
- Execute order, shipping, delivery billing processes to meet customer needs in accordance with Coty requirements
Education
East Texas Baptist University
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Exceptional interpersonal skills; able to deal effectively with diverse personalities. Excellent oral and written skills
- Outstanding customer service, verbal and written communications skills. Strong interpersonal, teamwork, process development skills
- Excellent analytical, decision-making and organizational skills with demonstrated ability to prioritize and apportion work to meet deadlines
- Strong multitasking skills and good analytical skills
- Excellent listening skills with effective verbal skills to respond to customers in a professional and empathetic manner
- Analytical reasoning skills and problem solving skills
- Demonstrate strong data entry and typing skills with proficiency
How to write Customer Service Analyst Resume
Customer Service Analyst role is responsible for interpersonal, customer, microsoft, analytical, excel, organizational, english, computer, technical, typing.
To write great resume for customer service analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Analyst Resume
The section contact information is important in your customer service analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Analyst Resume
The section work experience is an essential part of your customer service analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Analyst resume experience can include:
- Excellent interpersonal skills and ability to deal effectively with customers, Program Managers, field locations, and corporate support personnel
- Strong organizational and time management skills, accuracy of data entry and a strong attention to detail
- Excellent time management skills – ability to manage priorities
- Exceptional organizational skills and proven ability to coordinate projects and meet deadlines. Proven ability to motivate users
- Excellent time management & prioritisation skills
- Communicating effectively with internal team members; providing excellent customer service to internal/external contacts
Education on a Customer Service Analyst Resume
Make sure to make education a priority on your customer service analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Analyst Resume
When listing skills on your customer service analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service analyst skills:
- Strong strategic and project management orientation with an ability to effectively explain complex concepts combined with influencing skills to achieve results
- Strong problem solving and analytical skills including decision making, time management and task prioritization
- Interpersonal skills – liaising effectively with internal business groups and external stakeholders
- Exceptional interpersonal skills, communicating effectively both written and verbally
- Previous legal experience/studies with strong Microsoft Office, internet, and computer skills
- Demonstrated excellent communication capabilities (written and verbal) and interpersonal and team collaboration skills
List of Typical Experience For a Customer Service Analyst Resume
1
Experience For IT Customer Service Analyst Resume
- Very strong, effective written and oral communication skills (Native English desired)
- Handle multi-tasking. Excellent interpersonal and human relations skills to respond to questions and inquiries within department and other contacts
- Good analytical, organizational, communication and negotiation skills
- Customer service experience, Positive interpersonal skills
- Strong negotiations skills for interactions with customers
- Strong communication and diplomacy skills with the ability to persuade and influence across multiple levels and functions
- Strong computer skills (Word, Excel, and Powerpoint) are critical for success
- Excellent communication skills to maintain favorable customer relations and internal departments
- Ability and want to service External and Internal Customers in person and by phone using keen listening, probing, acknowledging and informing skills
2
Experience For Senior Customer Service Analyst Resume
- Strong commitment to working with a team, providing excellent customer service and maintaining professionalism
- Experience with MDM and CRM systems, Experience with Salesforce
- Language skills: Fluency in Finnish and English
- Work effectively within the team
- Flawless organizational skills
- Related experience for Analyst, 3-5 years of related experience for Services
- This role requires bi-lingual communication skills (English/French Canadian written and verbal)
3
Experience For International Customer Service Analyst Resume
- Proven experience and a successful track record in a customer service/ supply chain environment
- Five years + of experience in customer service and related industry experience
- Experience in Supply Chain and/or strong background in Customer Service
- Communicative English language skills
- Great communications skills and ability to work in international and matrix work environment
- Organization and communication skills (verbal and written)
- Actioning customers' audit requests, sending to auditing companies in all jurisdictions where RBS International operates
- Experience working with complex database systems, locating information, creating queries and reports
4
Experience For Associate Customer Service Analyst Resume
- Experience Participating in user acceptance testing for Human Resource applications
- Experience troubleshooting and escalating issues in a help desk environment
- Responsible for exporting and actively validating data for Project Execution
- Good understanding of manufacturing processes and inventory management principles
- Experience in interfacing with customers, in a fast moving, high growth, and global company
- Multitask and deal with large workload when required, dealing with priorities and scheduled planning
5
Experience For Customer Service Analyst, KFI Resume
- Proven track record of leadership, consensus building, and decision-making
- A proven track record of meeting/exceeding goals
- Experience analyzing and solving customer problems
- Client and customer facing and handling experience
- Experience in providing customer support using email/phone/chat
6
Experience For Cbna-o&t-customer Service Analyst Resume
- Skilled with data analysis and establishing standard operating procedures
- Proficiency in the use of MS Office software including skilled in the use of MS Office software including Excel, Word, PowerPoint, and Access
- Experience in digital marketing automation e.g. email campaigns and digital marketing tool management
- Able to work independently and manage continually changing priorities
- Strong understanding of Microsoft Office (Excel, Word) and SQL
- Experience developing functional requirements for Human Resource applications
- Experience providing support for a suite of Human Resource applications; AND
7
Experience For Order Management / Customer Service Analyst Resume
- Operational experience at market/business level, in the following areas is beneficial
- Perform post implementation review with CS Manager on the effectiveness of training to achieve optimum results
- Two or more Years related experience and/or training in the field
- Experience with AS400 Systems including OPIM, AMS, DCMS, ETS, PAW, and Mozart beneficial
- Demonstrate passion for serving customers in conversation on the phone and in correspondence
- Ideally, we are looking for someone with SAP and Customer Service experience
- Finance and/or Accounting qualifications/experience
- Computer science qualification or programming/development experience
8
Experience For Customer Service Analyst / Team Lead Resume
- Professional phone manner – be an effective and understanding listener
- Specific experience in Securities related functions e.g. Corporate Actions/Asset Servicing, Settlement, SWIFT message
- Relevant work experience focused on reporting, analysis , preferably in a global environment
- A solid understanding of Sealed Air’s business systems
- Strong empathy for customers, fully dedicated to meeting the needs of external and internal customers
- Set priorities, create focus – quickly identify critical needs without getting bogged down in the trivial many
- Experience in Order Processing
- To provide monthly reporting to Service Delivery Managers and to prioritise adhoc analysis and insight requests
9
Experience For Customer Service Analyst With French Resume
- One year of recent experience working at the IT Helpdesk in a Hospital Healthcare environment
- One year of team handling experience
- Work experience managing a process workflow
- Strong understanding of ITIL best practices
- Experience working in information technology in a higher education environment
- Experience in Source To Pay Services/Procurement Processing
10
Experience For Help Desk Analyst / Customer Service Analyst Resume
- Strong knowledge of Microsoft Exchange (including O365, EMS, and Azure)
- Experience using remote desktop tools to support users
- Demonstrated knowledge and understanding of call types associated with Part D Management, workflows, and the overall call and queue environment
- Moderate troubleshooting experience of PC’s, printers, and montiors
- Experience working with Target customer account team is beneficial
- Prioritize tasks while maintaining constant level of high quality
List of Typical Skills For a Customer Service Analyst Resume
1
Skills For IT Customer Service Analyst Resume
- Strong analytical and problem solving skills. Passion for diving into the details and providing crisp concise analysis
- Strong problem solving, organization, decision-making, communication, and time management skills
- Displays strong leadership, analytical, problem solving, and decision-making skills
- Critical thinking, strong independent judgment and problem solving skills
- Strong organization, planning and time management skills to deliver results in time-sensitive situations
- Experience in website administration and coding skills
2
Skills For Senior Customer Service Analyst Resume
- Strong interpersonal, verbal and negotiating skills
- Excellent written and verbal communication skills. Proficiency in typing is required
- Strong computer skills, including Microsoft Office Suite (Word, Excel, SharePoint, Outlook, PowerPoint)
- One to three years previous customer service experience or previous help desk experience or equivalent combination of education, training, and experience
- Demonstrated ability of having worked effectively with other functions & Business Units, in an interdependent organization to develop and achieve common goals
3
Skills For International Customer Service Analyst Resume
- Good analytical and problem solving skills. Not stuck in the past – probes deeply for creative solutions
- Prioritize multiple priorities and strong attention to detail
- Excellent customer service, communication and stakeholder management skills
- Strong Microsoft Office skills (Excel, Powerpoint, Word, Sharepoint, OneNote, One drive)
- Strong Microsoft office skills required (PPT, Excel, Access)
- Strong communication skills and command of English language
- Strong motivational skills and ability to partner with others across locations, departments and levels
- Position requires excellent interpersonal skills
4
Skills For Associate Customer Service Analyst Resume
- Superior investigative and analytical skills with proven ability to understand and interpre statistics and metrics
- Strongly developed interpersonal and communication skills
- Demonstrated skills in customer service, quality, and problem resolution
- Strong analytical capability and Microsoft Excel data management skills
- Demonstrated ability to understand and effectively relate to professionals at all levels of an enterprise
- Excellent communication skills – both verbal and written in Japanese and English
- Excellent communication skills – both verbal and written in Japanese and English essential
5
Skills For Customer Service Analyst, KFI Resume
- Excellent communication and organizational skills, interpersonal savvy, and time management competencies
- Energetic, proactive and dynamic with excellent communication skills
- Excellent verbal, written and presentation skills are required i.e. the ability to communicate your ideas in a clear, concise manner
- Solid technical skills in SAP, Excel and Powerpoint
- Results & detail-oriented with strong communication/organizational skills
- Excellent PC skills: Proficiency in Access and Excel is mandatory. Clickview, Tableau, Filemaker and SAP an advantage
- Good computer skills in MS OFFICE suite
- Effectively translate an inexperienced user statement into a technically accurate problem statement that is both complete and concise
6
Skills For Cbna-o&t-customer Service Analyst Resume
- Demonstrated skills with windows, Microsoft applications such as Word, Excel, and Outlook
- Excellent written skills to respond to customer queries
- Interfacing effectively and pro-actively with internal groups such as sales, operations, manufacturing and demand planning
- Understanding and listening skills
- Shares continual responsibility for deciding how to manage the employees, ensuring inquiries and escalations are handled efficiently and effectively
- Demonstrated experience working cross-functionally and managing multiple projects desired
7
Skills For Order Management / Customer Service Analyst Resume
- Computer skills, including MS Office programs such as Outlook, Word, Excel PowerPoint
- Experience with data analysis. Strong grasp of statistical concepts. Competent in managing large amounts of data
- Independent problem solving skills – Attention for detail
- Demonstrate strong business knowledge with an understanding of the business process, service and and compliance requirements
- Five (5) years prior customer service experience in a manufacturing environment or equivalent
- Pragmatic problem solving skills with ability to think outside the box
- Multi-task effectively while working in a fast paced and sometimes stressful environment
- Problem solving and analytical skills are required
- Detail-oriented with advanced analytical and problem-solving skills
8
Skills For Customer Service Analyst / Team Lead Resume
- PC and system skills in relation to Applications used by department: Bankworks, CSM, BOC, GEMS, Tandem, and SFH
- Excellent PC software and systems experience – SAP, Cognos, BW
- Social media management skills
- Effectively manage and support merchant’s roll outs / upgrades
- Effectively coach and train
- Communicate effectively in both verbal and written interactions
- Superior investigative and analytical skills with
- Supervisory skills with the ability to manage a small team
- Proven customer support experience
9
Skills For Customer Service Analyst With French Resume
- Inventory management and order fulfillment skills
- Communicate and share information effectively with other team members and in meetings
- Multitask effectively and work to tight deadlines
- Demonstrates good judgment and personal responsibility in all aspects of performance
- Understands units of measurements and general mathematics skills
10
Skills For Help Desk Analyst / Customer Service Analyst Resume
- Responds efficiently and effectively to international and customer correspondence
- Working experience in related / similar field, especially in Securities/Custody, and/or Global Markets processing
- Providing the customer with a positive order fulfillment experience
- Processing customer sales orders, free goods, rush orders, and samples
- Driving corrective actions were needed to maintain/achieve an excellent level of customer satisfaction
- Maintaining relationships with dealers and internal departments to resolve queries by identifying and implementing effective solutions,
- Experience supporting Human Resource applications by resolving issues and responding to inquiries
List of Typical Responsibilities For a Customer Service Analyst Resume
1
Responsibilities For IT Customer Service Analyst Resume
- Demonstrated skill in reviewing and analyzing telecommunications/data information to identify feasibility and/or impact for campus use
- Experience in analyses, troubleshooting, problem solving and project management
- Multi-task and make sound judgments in a fast paced environment with shifting priorities
- Prioritize customer requests based on understanding of business needs and ability to distinguish what is important vs. urgent
- Assure financial accuracy by preparing business unit and consolidated income statements and balance sheets
- Demonstrate dependability, leadership and independent thinking
- Provide accurate, valid and complete information using assigned methods and tools
2
Responsibilities For Senior Customer Service Analyst Resume
- Finance and/or Accounting qualifications/experience beneficial
- Computer science qualification or programming/development experience beneficial
- Strong ability to adapt to changes and make balanced decisions despite conflicting demands
- Two or more year’s relevant experience. - Proficiency in use of Nielson and Proclarity, order entry, manufacturing and warehouse systems
- Strong knowledge of the Wealth Management Platform, Pershing Netx360 and National Financial Systems Streetscape
3
Responsibilities For International Customer Service Analyst Resume
- Maintains excellent customer relationship, ensuring specific requirements to which ExxonMobil has agreed are known by the appropriate interfaces and duly met
- Manage goods issuing
- Work to support more effective management of customer accounts by coordinating payables activities with other departments, divisions, and corporate personnel
- Extensive experience working within Customer Service and the Supply Chain
- Strong understanding of warehouse and transportation procedures/operations
- Logistics and warehousing experience
- Experience in dealing with academic customers and education stakeholders
4
Responsibilities For Associate Customer Service Analyst Resume
- Demonstrate initiative, learn new tasks and concepts quickly
- Develop and maintain a strong knowledge of applicable ERP systems; conduct data analysis to develop and enhance KPI's and specialized reporting
- Active focus on customer service experience and first call resolution
- Participate in process for cost effective logistics to the customer
- Manage various systems applications such as SAP, MS Office and Arkieva to insure accurate customer interface and effective supply chain management
- Experience in Logistics / Customer Service
5
Responsibilities For Customer Service Analyst, KFI Resume
- Ensuring customer satisfaction through processing complaints, answering questions and tracking shipments,
- Ensuring customer satisfaction by proactively making calls to existing customers inquiring on satisfaction levels
- Educating our customers on the different ways they can bank with us, specifically iBanking - one of our leading internet banking products
- Receiving, entering and managing customer purchase orders from order receipt to shipment of product
- Supporting activities related to customer billing and invoicing
- Receiving, entering and managing customer orders from order receipt to shipment of product and any returns or POD enquiries,
6
Responsibilities For Cbna-o&t-customer Service Analyst Resume
- Updating, monitoring and advising Account Managers and Customer Service Manager on order status, issues or outlook
- Working knowledge of principles of cable plant engineering including nomenclature, industry standards, methods, and sources of information
- Managing a defined range of customer requests relating to the closing of accounts and amendment to customer details
- Having a working knowledge of upcoming promotions and current item issues
- Reviewing and correcting orders for discrepancies in pricing, quantity and other important details
- Processing incoming on line requests from advisors and resolving requests in a timely manner
- Assessing customer communication service needs and recommending solutions,
7
Responsibilities For Order Management / Customer Service Analyst Resume
- Responding to customer inquiries for new and existing orders
- Tracking and tracing of export orders
- Investigating and resolving customer issues with export orders
- Representing Supply Chain with customers and dedicated customer team to provide logistics expertise and evaluate initiatives while balancing service and cost
- Presenting ideas and supporting analysis to customers to maximize logistical efficiencies
- Presenting service findings to key stakeholders at operational forums supporting customer service delivery
8
Responsibilities For Customer Service Analyst / Team Lead Resume
- Supporting quality assurance auditing process
- Assisting in troubleshooting patch/release management issues
- Analyzing order patterns, shipping alternatives, additional information, etc
- Investigating and helping to implement preventative methods for continuous improvement,
- Communicating and developing relationship with customer replenishment departments through meetings, phone, email, and co-managed work groups
- Notifying the Customer Service Center, On-site Logistics Coordinator and Warehouse Supervisor of any package loading issues or delays
- Creating and handling HP interaction tickets
9
Responsibilities For Customer Service Analyst With French Resume
- Meeting or exceeding Quality and productivity standards
- Maintaining customer service levels for response times without compromising quality of service
- Upselling and obtaining regular schedule orders
- Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders
- Making the most of opportunities to develop through flexing across a variety of telephony processes
- Receiving and handling IT requests
- Participating and contributing in projects as directed by the Customer Logistics Team Lead
- Assisting with navigation in advisory platforms: Wealth Management Platform, Managed Account Program, Pershing EBS Platform, etc
10
Responsibilities For Help Desk Analyst / Customer Service Analyst Resume
- Having fluent English and Spanish – both written and spoken – is desirable. Speaking at least one of them at a fluent level is required
- Understanding of requirement servicing corporate clients based in Japan,
- Working knowledge of practices and procedures relating to facility maintenance
- Understanding of servicing requirements for corporate clients based in Japan
- Processing quotes for products and services
- Working daily with Customer Service Supervisors and other departments to ensure the highest quality of customer service and satisfaction
- Working for or with a customer in a collaborative environment
- Working in other Supply Chain functions such as Physical Logistics
- Completing administrative and procedural activities to ensure requirements and targets for service are fulfilled
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