Customer Service Assistant Resume Sample
Skyla Hauck
340 Carlee Crescent,
New York,
NY
+1 (555) 442 4782
Work Experience
Senior Customer Service Assistant
12/2017
-
PRESENT
Chicago, IL
- Passionate about customer service, with a professional, assured telephone manner and a confident personality
- The delivery of high levels of customer contact and communications throughout the vehicle repairs
- Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs and non related damage
- Identifying, owning and managing the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'
- Accountability for individual performance and contributing to site performance
- Identifies that patients are in the correct area for services and if not, is able to identify the correct area of services and insures patients’ arrival there
- Excellent communication (verbal and written) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail and time management skills are required
Customer Service Assistant Manager Old Bond Street
05/2012
-
11/2017
Los Angeles, CA
- Follow up on the customer’s experience after collection of the vehicle, ensuring any queries are solved and the customer is enjoying their new car
- Own the seamless customer vehicle collection process from customer order through to vehicle collection from our store. Working closely with all team members within your dealership, coordinating the process and ensuring that every part of the customer journey is first class, from order to handover of the vehicle
- Previous experience delivering excellent customer service
- Confident on Word & Excel
- Learn in house systems and desire to learn
- Good knowledge of the internet and online publishing
- Adaptable, resilient and a team player
- Order Management: Handles routine and non-routine customer order activities
- Inventory Management & Logistics: manages local distribution warehouse inventory in collaboration with Supply Chain
Customer Service Assistant
04/2006
-
04/2012
Los Angeles, CA
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
- Assist and backup Warehouse Clerk’s responsibilities
- Provides high quality reception services to patients, families, physicians and staff. Greets and assists patients. Identifies that patients are in the correct area for services and if not, is able to identify the correct area of services and insures patients’ arrival there
- Scans registration documents into the FileNet system
- Communicates internally and externally with service centers, sales force and customers – including dispatch, OS&D and Rates
- Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Specific Skills: None
Education
Emory University
2001 - 2005
School's Degree
Professional Skills
- Strong customer service skills with ability to be empathetic/understanding and use active listening skills
- Demonstrated exceptional customer service skills and demonstrated ability to maintain a calm demeanor while responding to a high call volume
- Proven administrative skills with at least 2+ years working experience
- Excellent verbal and written communication skills to liaise effectively with customers and team members
- Experience in Selling via phone with good communication and negotiating skills
- Excellent telephone listening and verbal communication skills
- Excellent communication skills- both oral and written
How to write Customer Service Assistant Resume
Customer Service Assistant role is responsible for customer, organizational, database, microsoft, software, research, negotiation, administrative, listening, retail.
To write great resume for customer service assistant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Assistant Resume
The section contact information is important in your customer service assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Assistant Resume
The section work experience is an essential part of your customer service assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service assistant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Assistant resume experience can include:
- Effective written and verbal skills (including telephone etiquette)
- Excellent communication skills, both verbal and written to provide a high quality and professional service
- Time management skills and the ability to prioritise
- Strong administrative, clerical and organizational skills
- Demonstrate a commitment to the team’s roles, tasks, and responsibilities, and leverage the skills, talents and creativity of all team members
- Administration skills that demonstrate attention to detail
Education on a Customer Service Assistant Resume
Make sure to make education a priority on your customer service assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Assistant Resume
When listing skills on your customer service assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service assistant skills:
- Good analytical skills to be able to challenge evidence submitted
- The ability to solve problems logically is key, as well as working as part of a team to achieve KPIs and be able to prioritise your work load effectively
- Displays a high level of effort and commitment to performing work; operates effectively within the organizational
- Good IT skills specifically working in Microsoft Office
- Excellente organisationnelle skills
- Good Customer Service skills and telephone manner
List of Typical Experience For a Customer Service Assistant Resume
1
Experience For Senior Customer Service Assistant Resume
- SPM/Certificate/Diploma with Min 2 years’ related experience with Certification/License in AS400 ( OMS, IMS) Microsoft words, Excel, Supervisory Skill
- Qualifying, validating and processing of our customer orders, subsequent invoicing and credits & debtor management
- Qualifying, validating and processing of our new customer project and contract orders
- Experience processing, recording and note taking and entering into system in a concise manner
- Customer claims handling and support prioritization definition on reprocesses
- Daily management of production planning, give priorities for production, schedule sequence of production
- Previous experience in a Global Manufacturing Company desirable
- Have experience working with others
- Experience working in a customer service role
2
Experience For Sales & Customer Service Assistant Resume
- Proven ability to professionally communicate with customers both verbally and in writing
- Experience working with library functions and circulation systems
- Experience working with PC/Macintosh hardware and software
- Demonstrated record of interacting professionally with internal and external customers in person, on‐line and over the telephone
- Independence in action and good organization of working time
3
Experience For Online Customer Service Assistant Resume
- Knowledge of and experience working with customer and industry-specific requirements/standards
- Multi-task and adjust priorities dynamically to meet deadlines and changing goals
- Highly motivated with a strong drive to achieve outstanding results
- Responsible for the maintenance and update of the Finished Goods/Customer data base
- Co-operate and support Q&HSE Coordinator responsible for Hungary
4
Experience For Customer Service Assistant Apprentice Resume
- Establish effective Communication with other departments/branches
- Ensure all required documents are completed prior to order entries/ shipment
- Operates related office equipment to access, process and refer customer information related to this job
- Optimize the customer service rate for orders (shortages, prioritization of stock) daily
- SFDC (CRM and PA), SAP, BW, Sharepoint and Tableau experience
5
Experience For Admin / Customer Service Assistant Resume
- Microsoft Office (Excel, Word, PowerPoint) experience
- Demonstrate process improvements
- Experience with E-Mail and FAX communications
- Good knowledge of the main PC programs (Office)
- Related Position Experience In Healthcare Required
- Undergraduate or 6 months professional experience in Customer Service
6
Experience For Dispatch / Customer Service Assistant Resume
- 4． Good command of spoken and written English
- 5． Previous demonstrable service experience
- Proven knowledge of MS Outlook
- Effective problem resolution and root cause analysis prevention
- Good customer service attributes & serves the ABOs efficiently
- Experience in a similar position (CS, Logistics field)
- Good knowledge and use of SAP
7
Experience For Customer Service Assistant Days Resume
- Prioritise individual responsibilities in order to meet statutory and local targets
- Call/Contact Center experience
- Excellent Domain of English
- 5 GCSE’s Grade C or above or qualification in a relevant discipline or equivalent experience
- A proven interest in this area and willingness to learn
- The ability to prioritise and manage a significant workload, work flexibly to meet commercial and contractual requirements of the business
- One to three (1-3) years of related administrative experience
8
Experience For Accounts Payable Customer Service Assistant Resume
- Operate in an ethical manner and in compliance with ARAMARK’s Business Conduct Policy
- Experience with Oracle R12 desirable
- The desire to provide the customer with the best experience every time
- Experience in a customer service or other service oriented business
- Ability and experience to work in a multi-cultural environment with multinational company standards
- Autonomy and ability to prioritize the work load
- Knowledge and/or experience of how to service a Customer
9
Experience For Customer Service Assistant Parallon Resume
- Experience in a multi-national, global customer care company desirable
- Experience with SAP desirable but not mandatory
- Engagement: can-do attitude with strong ‘service’ focus
- Good written and spoken German
- Leave no stone unturned when it comes to helping the customer understand every step of the sales experience
- Customer contact experience in a professional environment
10
Experience For Transportation Customer Service Assistant Resume
- Good manners, independence, ambition, job commitment
- Good knowledge of retail and passion for the brand!
- SAP/ Salesforce Experience
- Demonstrated Analytical and (Distribution)
- Effective at teamwork
- Demonstrated acceptance of a diverse and inclusive work environment and customer base
- Effective two-way communication with internal and external customers
- Trade administration experience and SAP knowledge would be considered as an advantage
List of Typical Skills For a Customer Service Assistant Resume
1
Skills For Senior Customer Service Assistant Resume
- Experience with CRM/ERP systems; Solid skills in Microsoft Office
- PC skills, especially experience and knowledge of Excel required
- Strong, confident communication skills
- Proven ability to communicate effectively over the telephone
- Good communication skills and ability for solving problems
- Good interpersonal skills: many internal and external contacts (customers)
2
Skills For Sales & Customer Service Assistant Resume
- Strong Maths and English skills - Standard Grade ‘B’ or above
- Extremely customer- and service-oriented with excellent communication skills
- Very good negotiation skills, well organized, integrity, responsibility and courage
- Excellent communication skills / suitable for front desk
- Effective communication skills, team orientation
- Answering customer queries effectively
3
Skills For Online Customer Service Assistant Resume
- Having good customer service skill
- Dedication for exceeding monthly targets, made possible by your awesome influencing and negotiating skills
- Demonstrate good cash and key control practices, taking ownership of counter, ATM and IDM routines, balancing and accuracy
- To support event manager with upcoming ANZ Forum admin– requires ‘can do’ attitude / organizational skills
- Skills in communication and contact
- Deal confidentially & effectively with sensitive issues
- Excellent customer service and office administration experience
- Highly developed interpersonal skills (communication, ease in establishing contacts), teamwork
4
Skills For Customer Service Assistant Apprentice Resume
- Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills
- Successful completion of entrance testing as follows: Call center simulation (LIMRA); data entry, clerical skills, and the G-Neil Job Family 3
- Comfortable with learning new technologies and excited to learn new skills
- Effectively communicate with clients (employees and students)
- Analytical skills, accuracy, attention to details
5
Skills For Admin / Customer Service Assistant Resume
- Accurate math, verbal and written communication skills
- Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work
- Effectively communicate orally and in writing and establish and maintain working relationships with co- workers and customers
- Excellent administration experience
- Establish good rapport and provide good customer service to distributors
- Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work
- Language skills: English, desirable Portuguese
- To communicate effectively with manager and team
6
Skills For Dispatch / Customer Service Assistant Resume
- Computer-literacy/IT skills – email, data entry
- Attend to general vendor issues effectively
- Able to effectively communicate with a wide variety of people and agendas
- Awareness-level research skills - gather information
- PC skills (Excel, Outlook, and database software)
7
Skills For Customer Service Assistant Days Resume
- Experience of proven performance in a goal-driven & customer-focused environment desired
- Project Management – completes assigned projects on time; high level of organizational skills and detail oriented
- Collaboration skills to work as part of a team
- Excellent communication with ABOs and build good rapport
- Prior experience is an asset
- Effectively present information and respond to questions from managers, internal and external customers
- Provide good customer service and maintain good rapport with ABOs
- User-level PC skills (MS Office)
8
Skills For Accounts Payable Customer Service Assistant Resume
- Can demonstrate a strong commitment to customer service in all activities
- Receiving, storing, retrieving and dispatching of goods
- Shipping experience is not essential
- Managing for productivity: priorities tasks, under guidance/supervision
- Being thorough in making sure all the information is obtained and given to ensure an excellent outcome for the customer
- An impressive track record of succeeding in a fast-paced, target thrashing business, whilst delivering jaw-droppingly good customer service
- A know how in planning and prioritizing
- Experience using including multi-line phone and headset phone
- Previous experience in a customer-facing/user support role handling customer queries/issue
9
Skills For Customer Service Assistant Parallon Resume
- Excellent understanding of Office products
- Previous experience working with high-volume workload within a fast-paced environment
- Experience using multi-line phone and headset phone
- Good working knowledge of IT support systems
- Experience in working in a team to achieve common goals and SLA’S
- Validate the transport and lorry loading
- Maintain good documentation record and proper filing
- Consolidate available reports to support submission of billing estimates & weekly customer update
10
Skills For Transportation Customer Service Assistant Resume
- Excellent attention to detail where data is concerned especially
- A good sense of collaboration
- Focus on the Customer's experience
- Work towards targets, prioritise and take personal responsibility for their workload
- Microsoft Office knowledge, strong with Excel
- Maintain good communication and relationship with your sales counterpart, inform about service level performance at customers and escalate logistic issues
- Previous experience within a retail orl call centre is essential
- Previous experience within a retail or call centre is essential
- Experience in logistics area
List of Typical Responsibilities For a Customer Service Assistant Resume
1
Responsibilities For Senior Customer Service Assistant Resume
- Assists in prioritizing incoming calls and being key account lead for clients and management
- The desire to provide the customer with the best experience every time, guiding and informing the customer in their purchasing decision
- Experience of working in a busy customer facing role
- Experience of dealing with high volume of incoming calls
- Preferably with experience in cash handling
- Rigorous/organized mindset (control of timing, priority management)
- Experience working with customers/clients
- Can demonstrate a desire to learn and succeed within customer service
- Coordinate and prioritize multiple tasks
2
Responsibilities For Sales & Customer Service Assistant Resume
- Ensure an effortless customer experience by delivering accurate and timely customer service interventions
- Prioritizition of work between countries and markets to meet delivery deadlines, as per agreed customer terms and SLA’s with market Customer Service
- Establishes and maintains good relationships with customer
- Previous experience within a similar customer service role
- Strong self-motivated team player
- Experience in a fast paced order entry environment
- Operate CRT and 10-key calculator
3
Responsibilities For Online Customer Service Assistant Resume
- Experience with Microsoft Office especially Word, Outlook and Excel required
- Two years of A/V Experience with industry appropriate certification (Extron Certification)
- Three years of work experience in a community college/higher education environment
- Work independently, and successfully manage multiple priorities in a busy environment
- Relevant experience in Customer Services/ Sales
- Establish the documents for the export of the goods and the boarder
- Communicate and cooperate in a professional manner with peers, supervision, external and internal customers to maintain a safe and productive environment
- Meeting and greeting all customers. Liaising with the customers, building quick relationships whilst making the customer feel comfortable and at ease
4
Responsibilities For Customer Service Assistant Apprentice Resume
- Willing to make an impact in building a winning customer service team; „Self-starter“
- Answering inquiries and requests from customers as well as filtering to correct department (quality claims, samples, lead-times, pricing issues, paperwork etc)
- Informing customers and/or sales representatives, local agents and insuring regular (w, m, quarterly) reporting
- Supporting packing and shipping processes
- Recording incoming documents to the correct patient profile before moving the document into workflow
- Ensuring maximum stock availability and being accountable for the warehouse and delivery yard (FLT training can be given)
5
Responsibilities For Admin / Customer Service Assistant Resume
- Answering all incoming calls from customers and identifying their requirements
- Acting as the problem solver, searching within and outside the company for solutions to client’s issues
- Coordinating with the shipping department to get material sent back to the vendor
- Handling incoming customer services queries, issues, and exception management
- Consulting for customers regarding telephone orders
- Receiving customers and/or sales representatives and local agents in the plant and organizing the visits
- Participating in regular meetings with internal functions (planning, production, S&OP etc.)
- Helping achievement of monthly results by pushing sales and engage with customer as required
- Preparing documentation for invoicing of Technical Service
6
Responsibilities For Dispatch / Customer Service Assistant Resume
- Ensuring high level of customer satisfaction in ensuring orders delivered on time
- Dealing with all customer enquiries relating to deliveries, price, stock availability, faulty products
- Liaising with manufacturing, quality, sales to ensure customer requirements met
- Raising all pro-forma invoices and processing credit card payments
- Completing metrics for visibility/discussion within the tier meeting
- Ordering/registration/filing of custome made products
- Reporting, Metrics, Audits: supports Sales and overall Business by providing appropriate Customer, Sales, Customer Complaints
- Filing and records organization, faxing of some customer documents
- Updating customer information in the customer service database during and after each call
7
Responsibilities For Customer Service Assistant Days Resume
- Supporting other parts of the business to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation
- Managing incoming queries from both internal and external customers to agreed service levels for both credit and commercial vehicle
- Dealing with all types of credit and commercial vehicle queries for NIG and making changes to policies
- Filing and document management in respect of the team’s electronic filing systems
- Taking bets and translating bets
- Offering great Customer Service with a lasting impression
8
Responsibilities For Accounts Payable Customer Service Assistant Resume
- Supporting the Operations Manager with promotional and seasonal campaigns - To offer a commercial approach while achieving the right company objective
- Answering inbound calls using ACD system (Avaya)
- Facilitating reporting by correct use of AUX Work code and Call Work codes
- Investigating and resolving delivery discrepancies by liaison with NDC and 3rd party carriers
- Processing orders using Esker Document Management and SAP software
- Tracking the delivery of shipments via our systems, and highlighting any discrepancies
9
Responsibilities For Customer Service Assistant Parallon Resume
- Marketing - Proof reading
- Inputting and maintaining details on the relevant computer system
- Introducing customers to the relevant vehicles in store or online, discussing the key features and benefits of the vehicle
- Working under pressure – the ability to work in a pressured work environment and overcome conflicting service demands
- Balancing between adhering to company guidelines and ABO's demands
- Processing customers – request and updating data in the SAP
- Identifying and correctly referring potential sales leads
10
Responsibilities For Transportation Customer Service Assistant Resume
- Working with 3rd party warehouse regarding order despatch
- Managing training course registration and related administration
- Answering all incoming calls to the main office number
- Processing of all orders from entry to invoicing
- Understanding of business success drivers
- Dealing with new SAP account requests
- Dealing with all customer complaints to resolution in a timely manner
- Selecting the appropriate queue for optimal workflow processes
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