Customer Service Customer Representative Resume Sample
Rosario Cole
1099 Conroy Spur,
Houston,
TX
+1 (555) 387 9571
Work Experience
Administrative Specialist On Line Customer Service Representative
11/2015
-
PRESENT
Chicago, IL
- Make retailer repair, replacement or credit decisions in accordance with the company’s policy
- Participate in monthly phone training sessions to ensure there is 100% retention of SOP’s and that world class service is being delivered
- Participate as needed in the department.This might include helping build bikes for an upcoming event, proof reading the Shimano Parts catalog for dealers
- Participate in weekly team meetings to stay current on all necessary protocols pertaining to the company’s SOP’s
- Full knowledge of TMaG’s infrastructure as it relates to shipping and order processing
- Resolves questions/concerns from Advanced Convention Services customers effectively and efficiently through the use of active listening and personalizing techniques based on the customers’ needs
- Monitor agent’s calls and emails for accuracy of information and call handling standards
- Initiate contact and provide follow-up with customers and field representatives in an effort to obtain accurate billing information
- Identify, communicate and respond to reported problems or complaints in a timely fashion
Customer Service Account Representative
01/2013
-
10/2015
Los Angeles, CA
- Investigate patient’s insurance benefits and actively identify network and payer plans
- Establish standards in classifying product coverage for patients in accordance with documents and progress note
- Proficient in English - appropriate accent and pronunciation of words, speech techniques, vocabulary and grammar
- Computer skills to include basic Microsoft Office programs such as Word, PowerPoint, Outlook, etc. and Intermediate skills in Excel
- Accurate and prior data entry experience on personal computers
- Experience in providing consumer’s tracking information and order status
- Experience in performing order entry functions for customers
Customer Service / Credit Representative
12/2008
-
07/2012
Detroit, MI
- Working knowledge and experience with technology such as computers, mobile devices and digital products
- Prepares a variety of reports to assist account managers in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
- Research and/or tracking of an order
- Contacting vendors for pricing, order status, tracking etc
- Expediting a pick on an order or any other distribution request
- Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments
- Estimated delivery dates or lead times on products
Education
Herzing University - Kenosha Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Requires excellent organization skills
- Keyboarding skills and computer proficiency
- Prior customer service, billing/insurance, and clerical experience in a medical office setting
- Data entry and PC Skills
- Prior inside support and wholesale to retail customer service experience is necessary
- Effective communication skills
- Need to have good communication skills (verbal & written)
How to write Customer Service Customer Representative Resume
Customer Service Customer Representative role is responsible for organization, microsoft, basic, interpersonal, design, word, excel, wireless, retail, finance.
To write great resume for customer service customer representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Customer Representative Resume
The section contact information is important in your customer service customer representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Customer Representative Resume
The section work experience is an essential part of your customer service customer representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service customer representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service customer representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Customer Representative resume experience can include:
- Strong problem solving and complaint resolution skills
- Strong oral and written communication skills, including accurate grammar and business correspondence knowledge
- Strong computer skills (i.e. Microsoft Word, Excel, PowerPoint, Outlook)
- Listening, analytical and reasoning skills
- Maintain a balance between handle time, quality, and meeting customer demands. Work effectively under time constraints while maintaining a high accuracy level
- Empathy, diplomacy and de-escalation skills
Education on a Customer Service Customer Representative Resume
Make sure to make education a priority on your customer service customer representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service customer representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Customer Representative Resume
When listing skills on your customer service customer representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service customer representative skills:
- Demonstrated skills and experience in dealing with conflicts
- Self-motivated with strong communication, interpersonal, and organization skills
- Strong verbal communication, written communication and presentation skills
- Strong leadership, teamwork and interpersonal skills
- Excellent skills in Microsoft Excel and Word
- Meet deadlines, work in a fast paced/professional environment and express excellent verbal/written communications skills
List of Typical Experience For a Customer Service Customer Representative Resume
1
Experience For Customer Service Account Representative Resume
- Proactively manage customer finished goods levels and aged inventory
- Manage customer complaints and returned goods
- Demonstrates ability to formulate analysis of high bill complaints and provide reasonable explanations to customers
- Call center experience
- Monitors shipments and prepares revisions when necessary based on changing shipper/s, customers and carrier needs
- Contacts carriers to obtain status of loads with continuous monitoring of shipments for on-time pick-up, transit and deliveries
- Leverage Excel and other MS programs, including Word and Outlook platforms
- Inbound & outbound calls and emails responding to technical and sales inquiries
2
Experience For Pension Customer Service Representative Resume
- Focus on total customer service including active account management and problem resolution
- Research and respond to order status inquiries, expedite requests, inventory and lead time inquiries, sample requests, and pricing/quote requests
- Responsible for keeping customer files and cross references updated as part of overall company strategy and objectives
- Cope with high-stress environment caused by speaking with emotional callers
- Utilize customer service best practices when providing oral and/or written support
- Efficiently troubleshoot technical issues using common techniques and offer customers appropriate options to resolve the issue
- Updates and status of repair orders
3
Experience For Administrative Specialist On Line Customer Service Representative Resume
- Attainment of specified goal targets and objectives for direct job scope and overall department performance
- Respond quickly, accurately, and politely to customers’ needs
- Communicates extensively with customers, vendors and internal departments by phone or email
- Coordinates both inbound/outbound customer service support with new and current customers
- A forward planner who critically assesses personal performance
- Holds a very high regard for phone, email etiquette and company professional standards
- A dedicated, loyal professional who studies and maintains detailed knowledge of all service lines and product offerings
- Extremely detail-orientated and organized
- Answers inquiries from customers and clients and documents interaction within Brightree database
4
Experience For Customer Service / Credit Representative Resume
- Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients
- Escalates issues as necessary for guidance from others
- Self-motivated and with ability to multi-task in a team atmosphere
- PC literate in Microsoft Office applications Excel and Outlook
- Manage customer demand from initial placement through delivery, utilizing service programs such as VMI Forecast Programs, Replenishment Programs, Min/Max, or Make to Order
- Initiate customer releases for all shipments and ensure delivery dates are met. Coordinate the expediting of rush shipments and monitor their progress to delivery
5
Experience For Customer Service Representative / Dispatch Resume
- Maintain customer profile, pricing and customer item log books
- Possesses intermediate level knowledge and understanding of the distribution electrical system
- With moderate level of direction, guide customer towards possible solutions, including energy efficient equipment and practices
- Assist other departments with resolving access issues
- Assist with the management of customer graphic requirements, as well as phase in and phase out processes
- Continuously strive to improve customer relations with prompt, efficient service while exercising judgement necessary to maximize customer satisfaction by evaluating policies and procedures to determine new, improved and streamlined approaches
- Consistent focus on gaining knowledge through use of best practices and standard procedures
- Build customer loyalty through positive customer engagement and service excellence
- Maintain customer service processes, standards and metrics to support the customer-centric organization
6
Experience For Customer Service Finance Representative Resume
- Administer customer communication and customer outreach
- Provide service reliability and power quality explanations to assigned customers
- Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation
- Maintain compliance within Utility Commission’s guidelines
- Assist Engineering with coordination of new service requirements, such as load estimation, contract acquisition, and work as liaison between the customer and the company when needed
- Research policyholder inquires, consider the terms of the policy as it relates to the policy and/or claim, and respond in a manner within specified timeframes
7
Experience For Customer Service Escalation Representative Resume
- Serve as a single point of contact for the customer and Territory Manager for Therma-Tru Door and Fypon business units
- Responsible for timely and accurate order entry and management
- Interact by telephone with customers, territory managers, and other departments
- Support Territory Managers with day-to-day sales activities, such as returns, warranty replacements, and corrective action requests
- Knowledgeable about product regulations and specifications
- Create relationships and overcome obstacles with a sense of urgency
- Maintain attentive and prompt customer service relations with client and client customer’s
8
Experience For Customer Service & Warranty Representative Resume
- Documents all customer contact activity in various client systems in a concise and accurate manner
- Provide technical and sales support to Shimano’s accounts and sales agencies
- Provide technical support for end-consumers
- Understand and be prepared to teach others about the technology and maintenance of Team Shimano products
- Advanced bicycle technician skills including a thorough understanding of frame, suspension and wheel design as well as drivetrain theory (mechanical, electronic, internal and e-bike)
- Processes and maintains all customer purchase orders to ensure perfect match and align demand appropriate for supply chain execution
- Prepares a variety of reports to assist CSAMs in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
9
Experience For Customer Service Freight Representative Resume
- Maintains positive relationships with external and internal (Sales, Traffic, Distribution, Accounting, Demand Management, Master Data, Scheduling and Inventory Management, etc.) customers and develops account strategies necessary to gather information as needed for the CSAM or customer
- Support Engineering, Service and Project Management Teams with critical product support needs
- Responsible for assisting warranty analyst administration when required
- Researches and resolves customer problems, particularly in the absence of assigned CSAMs, to maintain and improve customer service
- Independently manages a small tier account and utilizes customer systems to gather information or data to support the business
10
Experience For Customer Service & Pricing Representative Resume
- Provide main technical and commercial support for Product Support Center Helpdesk team
- Monitor tickets for accuracy and milestone performance
- Follow day-to-day work processes in the customer service center
- Responsible for risk management for the product support center
- Provide technical support to customer when required
- Participate in Dealer development
List of Typical Skills For a Customer Service Customer Representative Resume
1
Skills For Customer Service Account Representative Resume
- Excellent organizational and creative problem solving skills
- Customer Service/After Sales services relevant experience, or transferrable skills
- Learn and improve Excel, Word and Power Point skills
- Experience with interacting/commenting on Social Media
- Customer service, billing/insurance, and/or clerical experience in a medical office setting
- Experience in medical billing or customer service in a healthcare setting required
- Three years’ experience in power distribution, control automation troubleshooting and site commissioning
- Previous customer service or medical office setting experience
- Experience in a Customer Service and/or Call Center environment handling escalations
2
Skills For Pension Customer Service Representative Resume
- Clerical experience in a Medical Office setting
- Previous experience with Billing / Insurance
- Experience in the following
- Experience in dealing with multiple disciplines such as contractors, consultants, engineers, end users, etc
- Previous account managing / order entry experience
3
Skills For Administrative Specialist On Line Customer Service Representative Resume
- Two (2) years of college or technical schooling or five (5) years’ experience in a mechanical / technical position
- Build rapport with customers and establish good working business relationships
- Attendance required according to company attendance policy to ensure department is able to operate at normal efficiency level
- Strong background in customer service working directly with customers
- Demonstrates an understanding of meter technologies and applications
- Assist customers on the effective and economical use of electric energy, including energy management tariffs
- Excellent reasoning abilities
- Good at handling and resolve customer complaints
4
Skills For Customer Service / Credit Representative Resume
- Provide good time management
- Demonstrated teamwork ethic; work/communicate well with other departments
- Demonstrated resourcefulness with critical attention to detail
- Related customer service experience
- Demonstrated ability to support two or more account managers
- Computer savvy and experience with data entry
5
Skills For Customer Service Representative / Dispatch Resume
- Microsoft Word and Outlook experience required
- Experience within a high-end customer care environment
- Excellent proficiency in Microsoft Office Suite (Excel, Word and PowerPoint)
- Gathering information, researching and resolving inquiries, and logging customer calls
- Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information
- Managing and retaining difficult customers during escalated customer calls
- Assessing customer needs and informing customers about available services
6
Skills For Customer Service Finance Representative Resume
- Working with Production & Shipping departments
- Troubleshooting wireless internet issues for customers
- Utilizing internet tools to best support customer inquiries
- Handling customer problems related to product function or equipment
- Billing and/or Insurance background
- Understanding of insurance pre-certification requirements, contract benefits, credit and collection procedures,
- Recordkeeping of customer interactions and transactions
7
Skills For Customer Service Escalation Representative Resume
- Understanding and support of established CDW business processes that align with Pre-Invoice Support Requests
- Scheduling for delivery, technical and installation teams
- Notifying leadership of updates to processes for the day-to-day work in the customer service center
- Organizing orders based on inventory
- Creating & maintain listings for new products
- Studying & knowledge of Ad Campaigns & Promotions
- Multi-task by researching multiple systems and entering data while talking to customers
- Participate as needed in the department. This might include helping build bikes for an upcoming event, proof reading the Shimano Parts catalog for dealers
8
Skills For Customer Service & Warranty Representative Resume
- Understands the principles of maintaining and retaining business relationships and required client service delivery and expectations
- Office environment, involving working in a sedentary position
- Computer literate - word processing programs, SAP, Microsoft Suite, operating control systems
- Navigation and understanding of external business partner resource tools and reporting
- Resolution of customer issues regarding appliance & lighting sales & service
9
Skills For Customer Service Freight Representative Resume
- Meets customer service goals by responding to customer inquiries and providing accurate information to CSAMs and customers
- Address/solve billing or invoicing discrepancies
- Handle customer service calls & e-mails regarding stock, specs, pricing
- Maintain a professional demeanor when dealing with external clients and customers
- Understanding of EDI in relation to wholesale to retail guidelines
- Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memos
10
Skills For Customer Service & Pricing Representative Resume
- Proficiency with computer platforms and programs, including Microsoft Office
- Diffuse escalated customer situations through high-level problem solving
- Computer literate and comfortable using social media
- Professional voice (including correct grammar)
- Able to work under pressure and work in a fast-paced working environment
- Cope with high-stress and changing environment
List of Typical Responsibilities For a Customer Service Customer Representative Resume
1
Responsibilities For Customer Service Account Representative Resume
- Protect the Company’s investment in Accounts Receivable against unnecessary loss by means of an effective evaluation of the credit risk involved
- Support implementation & development of effective systems & processes to maximize the utilization of current assets
- Excellent knowledge of ERP, preferably SAP
- Coordinating with multiple departments both internal and external to resolve ongoing issues and projects
- Show perseverance when facing disagreements, regarding company’s credit policy
- Work cooperatively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained
- Have an analytical ability, being both numerate and computer literate
- Communicate regularly with clients to ensure Bombardier is meeting their expectations
2
Responsibilities For Pension Customer Service Representative Resume
- Handle the order processing, updates of order status and coordinates tasks around preparation for shipment and transport documents
- Maintain composure while handling stressful situations
- Able to work under pressure and work at a fast-paced working environment
- Responsible for Customer Switchgear and ATS Helpdesk phone call and email assistance
- Primary active member Product Support Center Helpdesk to resolve customer issues in a timely fashion
3
Responsibilities For Administrative Specialist On Line Customer Service Representative Resume
- First line of customer service and is empowered to handle a variety of customer issues by answering customer questions, providing technical support & solving problems through phone & e-mail contact on a daily basis
- Handle the sales and account management function with a small group of OEM and round-trip accounts
- Identify customers’ requirements and identify problems and work to meet and/or resolve them
- Track and manage customer orders until order is completed-shipped-received-invoice paid
- Analyze inventory data sheets to help
- Respond to consumer inquiries effectively and efficiently while upholding Keurig’s Excellence in Service standards. This includes processing orders, educating consumers on our various products or services, and troubleshooting our products, services, or website all within the required timeframe
- Investigate and resolve consumer issues. Offer alternative solutions where appropriate to resolve issue with the main objective of retaining customer’s business and doing so with one call resolution
4
Responsibilities For Customer Service / Credit Representative Resume
- Follow-up with consumers to ensure the issue has been resolved to the consumer’s satisfaction
- Utilize a multitude of systems to gather, process, log and retrieve, and communicate information to perform or complete customer activity
- Meet or exceed department goals related to service level metrics, quality of service and other department measures, KPI’s and expectations
- Able to build relationships with all levels of personnel
- Thrive and communicate in team atmosphere
- Flexibility to work overtime and weekends when necessary
- Knowledge of Colorado highways & local streets
5
Responsibilities For Customer Service Representative / Dispatch Resume
- Review and release orders within the credit policy guidelines and approval matrix
- Monitor and Manage Collections based on Collection strategy to ensure positive cash flow
- Implement customer service finance plans through efficient communication with Customers & Sales
- Perform customer credit review
- Set up appropriate reports and analyze credit and accounts receivable performance
6
Responsibilities For Customer Service Finance Representative Resume
- Fluent of the Greek & English language
- Be accurate, efficient and organized
- Strong customer service experience demonstrating owned assigned accounts from a customer service perspective. Which would include order handling and problem resolution
- Be highly accountable and willing to flex as the needs of the business change
- Excellent organization, detail oriented, multi-tasking, analytical, interpersonal, written, verbal, and ollaborative skills to work effectively with teams throughout organization
- Takes personal action to ensure accuracy and quality of own and others’ work, tracks and documents conformity to those standards
- Excellent phone etiquette and customer interaction techniques. Strong interpersonal and persuasive skills in order to communicate with all levels of operation, organization and consumers
- Adapt to change and to think outside the box
- Patience and the ability to troubleshoot technical products
7
Responsibilities For Customer Service Escalation Representative Resume
- Multitask and move seamlessly from one issue to another
- Knowledgeable & proficient with social media
- Monitor "Customer satisfaction" and ensure prompt action and resolution of all customer issues (Department interaction could include Finance, Warranty, Parts Logistics, Authorized or Factory-owned Service Facilities, Publications, Customer Support Engineering, Programs, and Training)
- Work in partnership with the local Field Service Representative and maintain regular contact to ensure the operators concerns are continually addressed by the organization
- Self-motivated with strong communication, interpersonal, and organizational skills
8
Responsibilities For Customer Service & Warranty Representative Resume
- Knowledge of leather goods and footwear construction and repair (preferably Luxury goods)
- Customer Service/Aftersales services or relevant experience
- Investigate issues thoroughly and maintain comprehensive information pertaining to customer issues
- Facilitate communication between the customer and the appropriate Bombardier business unit to ensure customer satisfaction drivers are addressed
- Manage internal stakeholders and coordinate responses to customer queries from appropriate line or senior management within Bombardier
- Dental, Vision, Life, and Disability Insurance Plans
9
Responsibilities For Customer Service Freight Representative Resume
- A Casual Dress Code
- Strong in managing customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Perform accurately all data entry functions to reflect customer activity/transactions
- Handle promptly initial customer inquiries and assists with requested information
- Work closely with other departments (e.g. accounting, production) to facilitate order flow and assists the customer and Sales Managers in providing information and resolving sales issues
- Industry knowledge while working in retail settings is helpful
- Compliance with company safety standards and policies
10
Responsibilities For Customer Service & Pricing Representative Resume
- Interface directly with customers, managers, vendors, and agencies either by telephone, electronically, or face to face
- Make every effort to accommodate the customers’ requests or needs
- Prepare and send requested reports and/or information to customers and/or other Harrison departments to meet customer timeframes wherever possible
- Flexibility to work longer hours as needed and/or on weekends
- Advanced skills in Microsoft Office suite; demonstrated proficiency to use a variety of computer software, such as SAP, Microsoft Office, Outlook, Crystal and Sharepoint
- Fantastic starting salary:$20/h, increased every year based on your performance
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