Customer Service Manager Resume Sample
Brain Rath
12985 Krajcik Pass,
Dallas,
TX
+1 (555) 507 0732
Work Experience
Customer Service Manager
09/2017
-
PRESENT
Houston, TX
- Define the on-going strategic vision for limitlessly improving Corrigo’s Client Success function while maintaining a clear focus on Client satisfaction
- Conduct Business Process Reviews to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
- Manages, organizes and administers daily operations of all customer service delivery channels, which include, in-person, email, telephone and web based communications
- Administration of the various university meal plans offered by Hospitality Services to students and faculty residents, including Residential Life through the Blackboard Transact System
- Budget, strategic planning, development and documentation of USCard operations to ensure quality of program operations offered to the university community and the community at-large
- To manage your teams performance against specific key performance indicators (KPI’s)
- Manage, coach and develop employees to ensure quality and productivity targets are achieved, as well as overall development for all customer service executives
- Conduct regular 1-2-1 and team meetings with your team to maintain focus and motivation
- To be able to handle and manage your team through phases of change and know how to display motivating and encouraging behaviours
Customer Service Manager
07/2012
-
05/2017
Houston, TX
- Work collaboratively and liaise with other Getty Images sales teams and departments
- Contribute as a team member of the Sales Management Team in developing strategies and tactics to achieve goals
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationship
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
- Read and understand letters and numbers in order to accurately prescreen passenger tickets and determine city destination gate locations from reference documents
- Meet arriving aircraft by standing to operate a mobile mechanical “jetbridge” with a length of up to 110 feet and weighing approximately 57,000 pound
- Use depth perception and peripheral vision to extend and position bridge up to the aircraft’s cabin door observing all stationary and moving vehicles in the immediate area
- Operate equipment outdoors in all elements of weather
Education
University of Phoenix - Turnpike Learning Center
2006 - 2011
Bachelor's Degree in Business
Professional Skills
- Proven track record of excellent problem solving and research skills and excellent communication skills, while projecting a positive, professional image
- Strong communication skills and strong motivational skills with emphasis on effective coaching conversations
- Strong managerial skills, including excellent organization and communication skills, the ability to analyze situations, make decisions and motivate others
- Strong numerical skills, a high level of computer literacy and previous experience of financial/data are important. (Advanced work and excel skills)
- Promote a team environment, negotiation skills, presentation skills and analytical skills
- Experience and proven success in organizational skills AND ability to effectively manage multiple priorities in a fast-paced environment
- Demonstrated process improvement skills and change management skills
How to write Customer Service Manager Resume
Customer Service Manager role is responsible for customer, leadership, interpersonal, organizational, analytical, computer, microsoft, organization, performance, development.
To write great resume for customer service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Manager Resume
The section contact information is important in your customer service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Manager Resume
The section work experience is an essential part of your customer service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Manager resume experience can include:
- Check over-sized baggage and parcels at the departure gate reading customers’ destination from ticket which involves bending, lifting, and carrying bags or parcels weighing up to 55 pounds on a bag conveyor or to another location for pick-up and loading, if applicable
- Most of the above functions are normally performed within certain narrow time constraints which are usually dictated by the actual arrival of an aircraft and its scheduled departure
- Managing all queries, compliments and complaints across the retail stores and website, to quality standards, and proactively feeding back to the business via the Directors’ and Heads of call listening sessions. To drive out issue root causes and to resolve across the brand
- Proven people management skills, including experience of managing large teams of 150+ indirectly and managing middle management
- Strong systems skill with experience using a large ERP system required; SAP experience desired
- Demonstrated leadership abilities including effective verbal, written and interpersonal skills
Education on a Customer Service Manager Resume
Make sure to make education a priority on your customer service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Manager Resume
When listing skills on your customer service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service manager skills:
- Proven leadership skills, can effectively direct efforts of those not in direct reporting chain
- Effective organizational and time management skills as well as decision making skills
- Strong interpersonal skills; ability to communicate clearly and effectively in both written and verbal channels
- Good oral communication skills to effectively deliver training to individuals and groups
- Analytical and strategic planning skills; problem-solving skills
- Experience in leading teams, excellent communication skilld and also demonstrated a high level of social responsibility
List of Typical Experience For a Customer Service Manager Resume
1
Experience For Customer Service Manager Resume
- Excellent communication skills (written and verbal), in addition to strong interpersonal skills
- Strong leadership skills with the ability to communicate effectively and maintain positive relationships with all direct reports, customers, and teammates
- Strong PC skills - experienced in Excel, Word, SFDC reporting and other relevant software programs
- Language Skills: Relies on written and verbal sales, persuasion, and motivational skills
- Excellent organizational and office administration skills with a strong attention to detail
- Very strong organizational skills and solid follow-through
- Communication skills that allow to inform, help and advice customers clearly and to liaise effectively with other professionals
- Excellent customer service skills and knowledge, 3 – 5 years of related experience
2
Experience For Customer Service Manager Resume
- Experience: Five to Seven years related experience and/or training, including one to two years of supervisory experience
- Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure
- Confident, outgoing and friendly with excellent communication skills
- Excellent written and speaking skills
- Excellent written and verbal communication skills in English (spoken, written, reading) and German
- A team player and analytical thinker with strong administrative, decision-making and organizational skills
- Past experience using analytical skills to make business decisions
- Solid customer service, relationships building, sales and supervisory skills
- Significant experience in a CSM equivalent role or prior relevant Equinix experience
3
Experience For Customer Service Manager Resume
- Good teamwork skills, ability to manage both individuals and a team
- Excellent English verbal and written communication skills essential, ideally also fluent in one other language
- Trains, monitors, coaches team members to respond effectively to providers prior authorization requests and claims inquiries
- To ensure that the Sales function operates effectively and that the functions’ activities are aligned to functional groups and IPTs
- Build a strong business network quickly, and engage with stakeholders effectively
- Demonstrated ability to influence stake holders, effectively work and communicate in matrix organization
- Strong written communication and presentations skills
- Other requirements: Fluent in Russian & English; Very good level of analytical skills
4
Experience For Customer Service Manager Resume
- Fluent in both Dutch and very good English language skills
- Fluent in both French and very good English language skills
- Strong analytical skills / Problem resolution tools / Lean office
- Excellent written and verbal communication skills with the ability to ask clarifying questions and explain information accurately and concisely
- Strong stakeholder management and relationship/interpersonal skills
- Good interpersonal and conflict resolution skills with the ability to influence and remain solution focused
- Strong leadership skills with the ability to develop and motivate a team
5
Experience For Customer Service Manager Resume
- Excellent communication skills, both verbal, written and presentation
- Strong Leadership, Organizational and Technology Skills
- Supervisor/Leadership skills (3-5 years’ experience)
- Excellent communication skills to deal with people at all levels in a professional and respectful manner
- Good interpersonal skills – ability to work and interact with all levels of management
- Good time management and organizational skills to manage a variety of tasks at the same time
- Excellent leadership skills to motivate teams to achieve objectives
- Superior leadership skills synthesizing a passion for achievement and success with a strong and determined work ethic
- Excellent organizational, communication and PC skills
6
Experience For Customer Service Manager Resume
- Strong project management/ program management skills
- Excellent communication skills and cross cultural competencies
- Strong computer skills with intermediate to advanced knowledge of Word, Excel, PowerPoint and Outlook
- Solid leadership skills (i.e. leads by example)
- Strong Microsoft Office Suites skills
- Demonstrated high level of communication (written/verbal) and organizational skills
- Effective management skills to lead the Customer Services team
- Technical Skills: good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies, CCNA
- Technical Skills: good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies, CCNA certification
7
Experience For Customer Service Manager Resume
- Strong analytical skills and ability to think in solutions
- Strong time management skills, with the ability to manage multiple tasks under pressure
- Strong written and verbal communication skills (mandatory)
- Outstanding problem-solving skills, including the ability to think analytically and creatively
- Outstanding interpersonal skills with a talent for inspiring others
- Good communication skill in English including speaking/ listening/ writing/reading
8
Experience For Customer Service Manager Resume
- Generate additional gross profit dollars daily by effectively using the bids, creative selling and pricing, and promoting this through the department
- Track record of leading a team to success in a commercial business, using coaching skills
- A self-starter with the ability to manage your time effectively, work within a demanding, challenging and ever changing environment
- Demonstrated experience of writing, presenting and negotiating fixed price repair agreements and availability agreement
- Strong leadership experience in coaching, developing and mentoring large staffs
- Maintain cooperative working relationships with all company employees. Communicating effectively both orally and in writing with coworkers
- Strong understanding of computer based systems and their relationship to successful business management, including experience working with an ERP system
9
Experience For Customer Service Manager Resume
- Experience and skill in managing, developing and delegating to direct reports
- Process oriented and experience recognizing and driving process compliance with a strong understanding of all aspects of the order fulfillment process
- Experience building and developing effective teams
- Experience working in customer service / call center team with 3 years experience in managing a team of call center / customer service agents
- Effectively manage the hiring, training, staff development, and engagement of employees
- Advanced troubleshooting and multi-tasking skills
10
Experience For Customer Service Manager Resume
- Excellent people communication and coaching skill and tough issue handling capability
- Previous experience of managing/leading teams either directly or indirectly and a strong track record as a coach
- Skills in assessing and evaluating community and public policy
- Ability in leading and developing an effective and efficient team of administrative people, first experience would be beneficial
- Excellent at record keeping and evidence gathering
List of Typical Skills For a Customer Service Manager Resume
1
Skills For Customer Service Manager Resume
- Multi-tasking, delegation, prioritization, leadership skills, a sense of humor, team building skills
- Excellent communication skills both written and verbal & interpersonal skills
- Strong communicators with excellent planning and organisation skills
- Strong interpersonal skills: confident communicator, good listener, displays tact and diplomacy when dealing with difficult situations
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately. Excel skills is required
- Team based management skills, works effectively and collaboratively in a cross functional environment
- Prior experience effectively supervising teams of people
- Strong leadership skills with ability to coach and develop associates into an effective, highly motivated, results oriented team
2
Skills For Customer Service Manager Resume
- Good Influencing skills to ensure production, release, logistics and regulatory are focused on customer priorities
- Written and verbal English language skills required. Written and verbal other language skills an asset
- Strong organizational and time management skills; ability to manage multiple priorities and delegate when needed
- Strong people management skills; demonstrated ability to motivate and develop people
- Strong communication and team building skills along with accomplishments in leading, motivating, training, and developing subordinates
- Strong analytical and problem solving skills. Passion for diving into the details and providing crisp concise analysis and driving resolution
- People Leadership: Strong leadership, influencing ,coaching and fostering collaboration skills
- Proven leadership qualities, including relationship building, meeting facilitation, time management, organizational skills and ability to influence others
- Effective critical thinking, problem solving and decision-making skills
3
Skills For Customer Service Manager Resume
- Excellent problem solving skills in dealing with employees, customers and products
- Is a self-starter, possessing sound judgment and strong problem-solving skills
- Excellent speaking, writing, and organization skills
- Excellent computer skills, including knowledge of Microsoft Office applications
- Strong client-facing and communication skills
- Solid organizational and time management skills, with the ability to multitask in a fast paced manufacturing environment
- Demonstrated planning and leadership skills (small team)
4
Skills For Customer Service Manager Resume
- Strategic thinker, with strong analytical and problem solving skills
- Effective leadership, development and training skills required
- Excellent managerial and leadership skills key to managing a contact centre team
- Hands on partnership approach to the business, prioritization skills, multi-tasking, sense of humor
- Strong customer service, relationship building, sales and supervisory skills
- Strong Computer Skills; Powerpoint Expertise, Excel, Excel Charting, and Excel Pivot Table Expertise
- Good leadership, team building, and coordination skills
- Strong customer focus skills (listening, empathy, solution-focused)
- Delegation skills - able to prioritize accordingly and flexible in handling a variety of tasks
5
Skills For Customer Service Manager Resume
- Time management skills; ability to prioritize and multi-task while producing high quality work
- Strong relationship-building/customer service skills essential
- Experience in similar role in customer service and in sales. with good experience in managing a team
- EN-GB">Excellent customer service skills including clear communication, fast
- Good technical and economical understanding, structured work style and organizational skills
- Customer focused with effective listening and communication skills
6
Skills For Customer Service Manager Resume
- A strong customer experience background, specifically working with customer insight; experience of customer journey review and development
- Good communication and mentoring skills both in English and Chinese
- Strong phone and email skills
- Team player with leadership, drive and strong interpersonal skills
- Strong team, people and project management skills
- Excellent communication, organization, negotiation, presentation skills
- Proven experience to identify and provide cost effective solutions
- Strong financial and analytical skills at a strategic and functional level, including the analysis of metrics, statistics, data and trends
- Displays excellent communication and interpersonal skills and looked upon by colleagues inside and outside of the organization as an model of best practice
7
Skills For Customer Service Manager Resume
- Excellent project management and administrative (follow-up) skills required
- Time Management, Analytical, Good communication skills
- Extensive experience in a CSM equivalent role or prior relevant Equinix experience
- Excellent written and verbal communication skills in Spanish and English are essential
- Attention to detail, good follow-through and organization skills are paramount
- Excellent communication skills (both oral and written) are imperative to ensure quality & efficiencies with external and internal customers
- Strong communication skills – verbal, written, presentation and listening
- Excellent presentation, interpersonal and relationship-building skills
8
Skills For Customer Service Manager Resume
- Excellent communication, customer interaction and problem solving skills
- Superb organisational skills with the ability to multi-task and prioritise tasks
- Good communications and inter-personal skills with both internal and external customers
- Focused attitude and the ability to work independently with excellent organizational and time management skills
- Strong analytical skills, process improvement orientation
- Excellent interpersonal, customer service and communication skills
9
Skills For Customer Service Manager Resume
- Excellent organizational skills
- Strong analytical, written and verbal skills required
- Good communication skills, verbal and written, to ensure accurate transmission of information
- Excellent oral and written communication and presentation skills are essential required
- Experience working in a B2B service environment and commercial selling experience is strongly desired
- Demonstrated leadership, analytical, planning and organizational skills
- Demonstrates ability to provide high-level trouble shoot skills
- Strong analytical skills (identify trends, problems and suggest solutions)
10
Skills For Customer Service Manager Resume
- Process Management experience and skills
- Leadership skills and a proven ability to motivate coworkers and/or employees
- Strong oral & written communication skills essential for interaction with customers
- Strong problem solving skills required to troubleshoot, work with internal teams and resolve technical issues
- Working knowledge of MS Office and sales order software as well as strong keyboarding skills
- EN-GB">Strong customer service skills, including the ability to remain flexible
- Excellent time-management, planning, and organizational skills to meet the demands of multiple deadlines
List of Typical Responsibilities For a Customer Service Manager Resume
1
Responsibilities For Customer Service Manager Resume
- Strong communicative and analytical skills are essential. Language skills in English essential and Mandarin
- Excellent planning and organizing skills: ability to adjust priorities and manage time wisely in a fast-paced environment
- Delegates work effectively through the proper utilization of peoples’ skills and the adoption of accepted time management practices
- Excellent MS Office Software skills; Salesforce.com experience desired
- Solid commercial customer service, relationships building, sales and supervisory skills
- Excellent internal/external communication skills including practical command of English language
2
Responsibilities For Customer Service Manager Resume
- Strong communication skills & coordination abilities
- Attention to detail, organization and prioritization skills
- Strong communication skills, verbal and written (French is an asset)
- Demonstrated ability to lead a team, whilst at the same time possessing the skills to perform some of the hands on activities
- Proven telephone and communication skills
- Excellent written and verbal communication skills in English. Fluency in another language is an asset
3
Responsibilities For Customer Service Manager Resume
- Demonstrate leadership and communication skills to foster a high level of employee satisfaction
- Strong facilitation, training, and communication skills
- Collaborating with GM to effectively manage costs, including (but not limited to) labor, supplies and equipment
- Experience and proven success in developing and meeting/exceeding KPIs and SLAs
- Proven experience of delivering performance improvements through coaching
- Experience and proven success working in a heavy data environment and being able to interpret and present clear and thoughtful analysis and actions
4
Responsibilities For Customer Service Manager Resume
- Motivates the customer service team to work effectively and efficiently, creating standardization within the team and sharing best practices across teams
- Can demonstrate experience in change management, i.e. can describe tools and techniques used; changing people mindset; anticipates and managing challenges
- Leadership, planning & organisiing skills, resourceful, service oriented and have flexibility ,empathy
- Experience of 3+ years of experience in plating, aerospace or manufacturing a major asset
- Prior experience managing a large team, including payroll, performance management, team engagement and work-flow assignment
- Proven experience developing customer-centric strategies and operating models
5
Responsibilities For Customer Service Manager Resume
- Business acumen: acute negotiation and analytical skills, capable of analyzing situations and making business decisions
- Success in understanding the value of new products and effectively communicating their worth
- Utilizes critical thinking skills to Identify performance gaps and drive solutions for improvement
- Applies well developed diplomacy and team-working skills to manage crisis situations and key stakeholders calm and satisfied
- Influence effectively without dominating
- Leadership, communication and problem solving skills
- Proven working experience as a customer service manager, retail manager or assistant manager or in a call center enviornment
- Exemplary coaching and facilitation skills
- Proven experience delivering results through others
6
Responsibilities For Customer Service Manager Resume
- Attention to detail and process mapping skills
- Provide leadership for the Customer Service management team; effectively coach, mentor and develop, and build comprehensive scalable, sustained staffing model
- Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty
- Proven experience in building customer allegiance
- Proficient skills in computer applications for reporting & project management
- Advanced Communication & Presentation Skills. Business Writing
- Extensive planning and project management skills required
7
Responsibilities For Customer Service Manager Resume
- Direct people management experience, including Customer Service or Contact Center operations experience
- Analytical and problem solving skills for customer challenges, project work and systems/process improvements
- Advanced Client Facing and Communication skills
- Personal computer skills; working knowledge of Microsoft Office products (work, excel, Power Point) and Internet applications
- Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised and introduce long-term improvements
- IT skills in terms of preparing reports, data extraction and statistical analysis
8
Responsibilities For Customer Service Manager Resume
- Relevant working experience and 2 years management experience
- Strategic thinking and Project management skill and experience
- Advanced skills using Excel > V Look-Up / Pivot Tables /
- Written and verbal communication skills, including English grammar
- Communicate effectively both verbally and in writing to all customers and carriers
9
Responsibilities For Customer Service Manager Resume
- Assists with questions and concerns in support of the Enrollment Management Division while utilizing the highest standard of customer service skills
- Above 5 year's customer service/support experience in foreigner enterprise, 2+ year management experience
- Effectively handles employee concerns and appropriately identifies and meets expectations/needs
- Uses communication skills to inspire, influence and motivate others
- Proven leadership and management experience of a customer service team
- Solid e-commerce experience and knowledge
- Communicates effectively with internal staff and external company customers
- Managing People – Makes self available to staff; Develops subordinates' skills and encourages growth
- Proven track record and experience in managing and developing a team of individuals
10
Responsibilities For Customer Service Manager Resume
- Collaborate effectively with other departments
- Collaborative skills to work together
- Effectively manage a team of Customer Service Representatives
- Literacy and numeracy skills are essential
- Create and encourage a Development Plan for each employee, based on their skills and aspirations
- Upervisory experience; or equivalent combination of education and experience
- Evaluate the teams’ Training/Quality needs through ongoing skills assessment and work with Support Training Manager for fulfillment
- Experience in customer service or relevant business experience is required; preferably in a distribution environment
- Experience in monitoring activity of subordinates and background in measuring productivity and effectiveness of that group
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