Customer Service Representatives Resume Sample
Vicente Jaskolski
650 Judge Mews,
Boston,
MA
+1 (555) 648 9730
Work Experience
Senior Customer Service Representatives
10/2016
-
PRESENT
San Francisco, CA
- PC Skills (Word, Excel and E-Mail)
- Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs
- Maintains sincere interest in providing stellar customer care
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
- Exercises independent thinking in meeting customer expectations
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
- Effectively deal with complex customers
- Create positive customer relationships by defusing angry and upset customers
Customer Service Representatives
07/2013
-
07/2016
Boston, MA
- Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment
- Attention to detail-documentation and follow-up
- Constantly operates a computer, keyboard and mouse
- Prepare quotes, provide pricing and availability to customers using corporate guidelines
- Create, enter, and manage orders from customers via all contact methods: phone, email, and fax
- Develop a comprehensive knowledge of products and services
- Respond to all customer queries (e.g. order status, product information, certificates of compliance, proof of delivery information, etc.)
- Update customer information in order management system
Seasonal Customer Service Representatives
09/2007
-
01/2013
New York, NY
- Act as point of contact for information and return coordination for recall activities
- Perform within the department-s established metrics and utilize company policies and procedures
- Collaborate with Customer Service team on process improvement measures and company-wide goals
- Experience in a customer service position
- Exceptional computer skills & phone etiquette
- Excellent customer service, multi-tasking, and organization capabilities
- Obtains and process authorizations for reorders
- Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc
Education
California State University Channel Islands
2002 - 2007
School's Degree in Communication
Professional Skills
- Excellent written and verbal language skills and strong presentation skills are essential
- Strong interpersonal skills and excellent written and oral communication skills required
- Proven customer service skills, proficiency with Internet-based applications, and excellent communication skills
- Skills: Ability to successfully complete contract required training. Strong communication skills and ability to multitask
- Interpersonal skills and strong verbal and written communications skills are required
- Continuously improves call handling skills, systems knowledge, and communications skills to enhance customer service levels
- Multi-task, strong planning skills needed along with ability to set priorities in order to meet deadlines.Search Jobs US
How to write Customer Service Representatives Resume
Customer Service Representatives role is responsible for customer, interpersonal, computer, training, microsoft, basic, etiquette, software, communications, excel.
To write great resume for customer service representatives job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Representatives Resume
The section contact information is important in your customer service representatives resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Representatives Resume
The section work experience is an essential part of your customer service representatives resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service representatives responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service representatives position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Representatives resume experience can include:
- Contract CSR experience is a definite asset Excellent interpersonal and communication skills
- Excellent oral and written communication skills for gathering data and providing information
- Highly effective communication and problem solving skills with a focus on exceeding customer and client expectations
- Medical terminology training and experience in medical or insurance field and Pharmacy Techncian skills
- Strong communication skills and outgoing personality – This team is viewed as the “Face of the company” and the first line of defense
- Excellent communication, listening, negotiation/persuasion, and problem resolution skills
Education on a Customer Service Representatives Resume
Make sure to make education a priority on your customer service representatives resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service representatives experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Representatives Resume
When listing skills on your customer service representatives resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service representatives skills:
- Excellent written, verbal and interpersonal skills to deal effectively with interdepartmental team members and external entities
- Good Computer skills and intermediate proficiency working in a windows environment, Microsoft office, typing, phone customer service
- Strong problem solving skills and ability to interpret and communicate data
- Excellent communication skills in English and second European language: written, verbal, and listening
- Excellent data entry skills - typing at least 35 WPM
- Excellent phone etiquette with outstanding Customer Service skills
List of Typical Experience For a Customer Service Representatives Resume
1
Experience For Inbound Customer Service Representatives Resume
- Possesses proven problem solving skills and resourcefulness
- Effectively manage time, establish priorities and handle multiple tasks
- Excellent verbal and written communication skills Ability to abide by Client’s policies
- Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background
- Excellent Dutch language skills (spoken and written) on native speaker level
- Excellent French language skills (spoken and written) on native speaker level
- Additionally good English language skills
- Excellent Italian & Spanish language skills (spoken and written) on native speaker level
2
Experience For Seasonal Customer Service Representatives Resume
- Excellent English language skills (spoken and written) on native speaker level
- Additionally good German language skills
- Excellent Italian language skills (spoken and written) on native speaker level
- Additionally very good English language skills
- Capable of learning and effectively apply knowledge as well as supporting/creating a productive, positive work environment
- 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner
3
Experience For Mortgage Customer Service Representatives Resume
- Communicate positively and effectively when helping callers
- Intermediate computer skills (30 WPM)
- Understands all programs, systems, and procedures necessary to perform job effectively
- 3 to 6 months experience in an automated customer service environment or any combination of education and experience
- Assist customers in answering questions, and resolving complaints or concerns by identifying issues and providing excellent customer service
- All-encompassing classroom experience including – classroom discussions, hands-on, e-learnings, mentoring partners, and instructor lead
- Maintains good working relationship with marketing team members and sales force
- Skill in using Microsoft Office applications including Image Now
4
Experience For Outbound Customer Service Representatives Resume
- Handle customer concerns and demonstrate initiative in resolving in a timely manner
- Excellent verbal, interpersonal, judgment and problem-solving abilities
- Clear required background and drug screenings prior to starting
- Strong initiative to complete tasks and provide proactive, critical thinking
- Strong understanding of medical terminology
- Experience in complaints handling department
5
Experience For Supervisor of Payer Side Customer Service Representatives Resume
- Good understanding of system resources and ability to navigate through applications
- Previous experience working in a call center with a volume comparable to that outlined above
- Research Return to Vendor (RTV) requests, then process validated requests
- To deliver excellent ‘above and beyond’ customer support to our wholesale customers & sales team
- Acts ethically; demonstrates integrity, complies with all laws, regulations and policies Required Qualifications
- Proven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and email
- Research and provide solutions to clients, ensuring a positive service experience
- Represent the company by providing excellent customer service on every call
6
Experience For Retail Customer Service Representatives Resume
- Operates a computer to obtain and extract information; documents information, activities and changes in the database
- Interest, experience and/or education within the Fashion or Apparel Industry is HIGHLY PREFFERED!
- Data Entry and documentation experience
- Building strong, long-lasting relationships with clients and patients
- Customer service experience in call center environment
- Operate a computer and complete the process of inbound calls
7
Experience For Benefits Customer Service Representatives Resume
- Able to operate a computer; proficient in Excel
- Providing customer support in an interesting, innovative and growing sector
- Investigating and resolving delivery,pricing and quality discrepancies and disputes
- Dealing with customers experiencing financial difficulties
- Assisting customers moving in and out of homes
8
Experience For Healthcare Customer Service Representatives Resume
- Expediting customer orders to confirm receipt of order and delivery information and documenting in CRM system
- Making cold calls to schedule showing appointments
- Answering incoming phone calls and e-mails
- Taking orders and following up on orders
- Scheduling showing appointments
- Adding/removing Riders and Benefits
- Working knowledge of computers and related software applications such as word processing and spreadsheets
- Answering a high volume of inbound calls and making a high volume of outbound calls to schedule non-emergency transportation for Medicaid recipients
- Answering a high volume of inbound calls and placing a high volume of outbound calls to schedule non-emergency transportation for Medicaid recipients
9
Experience For Hiring for Customer Service Representatives Resume
- Answering a high volume of inbound calls regarding requests for non-emergency medical transportation
- Interacting with customers via telephone to provide information, process transactions and reply to inquiries about products and services
- Handling e-mail customer correspondence
- Handling enquiries for customers on behalf of the client
- Resolving queries from a range of business & residential customers
- Setting up payment plans for customers
- Assisting high-risk customers who rely on life support
10
Experience For Senior Customer Service Representatives Resume
- Utilizing the computer database to verify and document information
- Maintaining accurate customer records
- Managing carrier relationship to insure promised delivery schedule
- Working for a large global corporation (over 16,000 employees) with the opportunity for career progression
- Making cold calls to generate interest in the company
List of Typical Skills For a Customer Service Representatives Resume
1
Skills For Inbound Customer Service Representatives Resume
- Strong computer skills (accurate typing)
- Good interpersonal skills; self-starter
- Attention to detail is critical, efficiency and strong organisational skills
- Strong Communications skills
- Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook
- Good Communications skills
2
Skills For Seasonal Customer Service Representatives Resume
- + Experience in a call center environment or medical front office work, great customer service skills and open interview availability
- Excellent communication skills (written and verbal) required, bilingual in French
- Strong verbal and written communication skills are required
- Knowledge of Microsoft Word and Excel, and strong organizational skills
- Apply basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software
3
Skills For Mortgage Customer Service Representatives Resume
- Agriculture operations experience, including Precision Farming experience
- Research, evaluate/analyze and problem-solving skills
- Keyboard skills (typing, 10key, alpha-numeric)
- Prior work experience utilizing an internal database and the ability to learn another quickly
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system
- Able to set priorities, respond to change, and demonstrate flexibility in dealing with daily demands
- Prior / working experience in a contact center environment (energy - non- energy sector background)
- + Candidates with prior healthcare, billing, or reimbursement experience
4
Skills For Outbound Customer Service Representatives Resume
- Customer Service experience OR at least 1+ year of experience working in a high volume Call Center environment
- Immerse in personal development programs and continued skills enhancementthrough online and proprietary TeleTech training curriculums
- Attention to detail/accurate typing and data entry skills
- 3-4 yrs of excellent customer service experience
- Exceptional customer service skills - our motto is Amaze the Customer
- Remains receptive to performance feedback and continuously seeks to improve skills
- 6+ months experience with customer service / support experience
- Prior work experience in Agriculture or Technology dealer channels
5
Skills For Supervisor of Payer Side Customer Service Representatives Resume
- Intermediate level Excel skills required along with proficiency in Microsoft Office suite
- Possess clear, concise oral and written communication skills
- + Prior call-center experience
- + ANY prior customer service experience: Retail, Home Health Aides, Etc. All are welcome to apply!
- Proven customer service work experience
- Punctual with time management skills
- Administrative detail and organizational skills
6
Skills For Retail Customer Service Representatives Resume
- Looking for caring individuals that are good on the phone
- Personal computing experience, including Microsoft Office applications
- Demonstrated a passion for excellence with respect to treating and caring for customers
- To be computer literate and confident; including experience using Microsoft Office programs
- Passion for working with people, and a strong interest in helping customers succeed
7
Skills For Benefits Customer Service Representatives Resume
- Call Center experience, assisting customers with issues via phone, chat and email
- Experience troubleshooting hardware and software
- Proven success of managing difficult customer situations
- Previous experience placing orders for online companies
- Demonstrate risk awareness, ownership and accountability by providing feedback to the Team Leader in an efficient manner
8
Skills For Healthcare Customer Service Representatives Resume
- Experience working in cable operations and/or telecommunications call center
- A passion for providing a fantastic customer experience
- Experience working with KPIs and adherence
- Have experience using MS Office software
- Customer service experience - working in a call center environment
- Multi- task and prioritize during phone calls
- Experience working in the Healthcare Industry
- Internet savvy with experience using various web browsers (i.e. Internet Explorer,Chrome, Firefox)Search Jobs US
- Previous banking, retail or sales experience
9
Skills For Hiring for Customer Service Representatives Resume
- Use good judgment in dealing with external and internal customers
- Experience working in fast-paced work environment
- 2+ years customer service experience
- Organize and prioritize workloads
- At least 1 year of call center experience
- 3 - 5 years of customer service experience
- Previous experience in customer service, sales or other related fields
10
Skills For Senior Customer Service Representatives Resume
- Customer Service experience in person or over the phone
- Strong attention to detail and ability to follow up with customer questions and resolutions
- Experience in an inbound customer support call center
- Previous experience in a customer care or sales related role, preferably within a contact centre environment
- Provides excellent customer service to those that call in
- One year of call center experience and customer service required
- Experience with MSATS / MDATA
List of Typical Responsibilities For a Customer Service Representatives Resume
1
Responsibilities For Inbound Customer Service Representatives Resume
- Strong written and verbal communication, interpersonal skills and high level of organization
- Excellent German written and verbal skills
- Excellent professional communication skills, fluent in both verbal and written
- Experience working in office environment, computer experience, multi-tasking abilities, fast learner
- Effectively communicate with customers to address their needs
- Work Experience: 6 months of customer service experience
- Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions)
- 2+years experience with computer and Windows PC applications, including basic knowledge of Microsoft Excel, Word and Outlook
- Operate within the company’s policies and guidelines
2
Responsibilities For Seasonal Customer Service Representatives Resume
- Customer Service/Call Center experience is required MAXIMUM as this is Entry Level
- Strong attention to detail and the ability to provide accurate and timely resolutions to customer service requests
- Previous call center experience is required
- Customer Service/Sales experience required
- Experience in Medicare Part D
- Recent customer service experience in a corporate environment
- Experience with call center/ customer service
3
Responsibilities For Mortgage Customer Service Representatives Resume
- High comfort level and experience with consumer software applications
- Inbound sales experience in a call center environment highly desirable
- Resolving difficult and aging inquiries by working with other internal departments and escalating to management when necessary
- Reviewing customer orders and ensuring that all aspects of the supply chain process is all in place for those orders to be delivered to the customer on time
- Answering all incoming calls, with an emphasis on first-call resolution of customer issues
- Answering a high volume of critical phone calls from our members and/or medical providers - providing timely, accurate, and courteous responses
4
Responsibilities For Outbound Customer Service Representatives Resume
- Navigating through multiple complex systems/screens while being on the phone
- Working with a variety of internal stakeholders to close any gaps in the supply of Intel products to fulfil customer orders
- Following established rules that support compliance and audit purposes
- Sending Catalogs and distribution of products
- Following up on various order requests
- Working with a variety of internal stakeholders to close any gaps in the supply of
- Responding in a timely and professional manner to a broad range of customer
- Communicating important benefit, eligibility, and claim information to our clients
- Documenting all critical information in the appropriate screen/system
5
Responsibilities For Supervisor of Payer Side Customer Service Representatives Resume
- Making outbound calls to doctor's office to assist with eyewear and lens orders
- Handling multi-line phone operation in a call center environment
- Training Starts 02/08/16
- Supporting Account Needs
- Assisting customers on the phone
6
Responsibilities For Retail Customer Service Representatives Resume
- Processing of life events and special enrollment period
- Complying with all HIPAA Compliance regulations
- Handling customers in a professional manner
- Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost
- Take incoming calls from customers and dealerships to assist with questions on ordering from the website or placing orders
- Order Entry, Tagging samples/Shipping Samples and Shipping orders
- Take incoming and outgoing telephone calls from customers requesting customer service
7
Responsibilities For Benefits Customer Service Representatives Resume
- Respond to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed
- Obtain and accurately input relevant customer information into databases, including screening of pre-existing medical conditions
- Ensure the system flagging of ad/catalogs and special events, and expedite shipping
- Assist Director of Customer Service in reporting weekly business statistics and providing detailed analysis of business forecasts and updates as required
- Update and maintain customer and client data utilizing the company’s enterprise customer system(s) and other supporting systems as required
- Make outgoing calls handling situations specific to each project and client
- Use an internal knowledge base for finding solutions to issues and reporting issues not yet documented
- Comfortable enforcing or escalating issues on a case by case basis
8
Responsibilities For Healthcare Customer Service Representatives Resume
- Meeting and exceeding metrics specified by supervisors
- Follow policies and procedures received during training
- Respond to various customers billing and service related inquiries via telephone and in writing
- Some knowledge and understanding on claims processing and Medicare enrollment applications
- Some knowledge and understanding on claims processing and Medicare enrolment applications.Search Jobs US
- Supports individual sales reps by assisting in and creating broker appointments
- Manage orders and assist the Wholesale Sales Team in ensuring timely shipment of orders and maximum fill rates
9
Responsibilities For Hiring for Customer Service Representatives Resume
- Promote company product to customers, support marketing initiatives
- To be responsible for overseeing the constant flow of orders to and from the warehouse
- To support decision making processes in the business through accurate information
- Provide courteous and professional customer service while exemplifying Vera Bradley’s core values to all customer types
- Where applicable, communicates with customer to attempt to bring resolution to unpaid accounts
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Responsible for resolving all aspects of customer inquiries and complaints
- Provide system information including eligibility, service area, fares, and system use to all interested parties
10
Responsibilities For Senior Customer Service Representatives Resume
- Process consumer applications to determine eligibility according to client guidelines and maintain database of eligible passengers
- Work directly with fellow employees and supervisors on resolving customer issues
- Documents inquiry outcomes for accurate tracking and analysis
- Generate monthly reporting of enrolment related statistics and various database reports
- Handle customer orders, pick-ups, and shipping items
Related to Customer Service Representatives Resume Samples
Customer Service Cashier Resume Sample
Work Experience
• Provide carryout service in accordance with the company’s guidelines
• Gather up to five shopping carts and push them to designated areas
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
• Exposure on a r...
Professional Skills
• Communication - effective listening, speak...
• Entry-level accounting experience, or an e...
• Experience using a cash register
Customer Service Center Resume Sample
Work Experience
• Lead and provide direction to 12-18 Customer Operations Representatives (CORs), including people selection, training, development, technical direction, coaching and retention. Update and maintain training materials for this team. Ensure workforce management process is in place to level-set workload within Customer Operat...
Professional Skills
• Excellent reading and written language ski...
• Project Management, reporting and data min...
• Strong communication skills resulting in t...
Healthcare Customer Service Resume Sample
Work Experience
• Strictly adheres and demands strict adherence to the company’s policies
• Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Responsible for improving customer retention through programs a...
Professional Skills
• Strong analytical problem-solving and deci...
• Strong problem solving-skills and ability ...
• Excellent telephone and PC/data entry skills
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...