Customer Service Team Resume Sample
Velva Vandervort
49329 Jenifer Prairie,
Los Angeles,
CA
+1 (555) 485 0800
Work Experience
Medical Team-customer Service Associate
09/2017
-
PRESENT
San Francisco, CA
- Warmly greets our BOPS customers, retrieves their purchases and expedites all in store needs
- Promotes the Bloomingdale’s Loyallist program and shares features and benefits
- Offers additional items and services; retrieves merchandise requested by our customers
- Outreach to customers who have not picked up their order to attempt to save the sale
- Maintain a high level knowledge of the Bell’s Product and Services, marketing strategies, and the competitive marketplace in order to convey and communicate company’s orientation and initiatives in the marketplace; Leverage acquisition and loyalty objectives to proactively optimize the customer needs in order to keep them happy and loyal
- Process and organize Account orders, received via telephone, fax, and mail or otherwise, following existing Company policies, procedures and programs. Confirm what this means
- Process and coordinate all orders, both Custom Sublimated, Stock and inline via fax and email. Follow up directly with accounts on any inline backorders
- Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services
Team Member, Customer Service
08/2014
-
07/2017
New York, NY
- Be the first point of escalation for any problems or issues encountered by any member of the team
- Promptly elevate problems / issues preventing the team from reaching agreed KPIs / targets
- Apply PEX tools/methodology where applicable
- Oversee and monitor the development and implementation of the quality improvement program across all offices, report to the Training and Quality Manager on the activities’ completion as well as define strategies to improve quality processes
- Work closely with the Training and Quality Manager to develop Quality Specialists’ skills and improve their performance
- Read and reply to correspondence within SLAs as defined for the specific communication
- Provides accurate, timely information meeting the customer’s needs through problem resolution
Customer Service Team Assistant
10/2007
-
06/2014
Los Angeles, CA
- Work towards both independent and team KPI’s to improve business standards, service levels and financial results
- Communicate and deliver Amazon CS vision, direction and culture, ensuring that each CSA is constantly answering the question asked, reducing customer effort, treating every customer as a friend, and ultimately solving the problem for Amazon’s customers
- Represent the Voice of the Customer during Gemba walks, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems
- Fluent Polish, German and English
- Leading by example in terms of Nespresso behavior and knowledge, dynamism, professionalism and result focus
- Animating and motivating his team by listening and providing care & support
- Promotes and builds adherence to the CRC strategy, both with top down and bottom up initiatives
- Continuously monitor the customer experience / Voice of Customer
- Use data coming from Case Management and CTI to Continuously monitor team performance against established KPIs and other targets
Education
University of Phoenix - Oregon Campus
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Demonstrated interpersonal skills with ability to successfully communicate verbally and writing
- Demonstrated organizational, customer service and follow up skills
- Strong customer focus, team player and communication skills
- Confidence to interview and demonstrate understanding of performance and leadership performance bar and effectively apply to hiring decisions
- As a leader of leaders understands how to nurture and develop leadership skills
- Or more of demonstrated experience in a customer service or closely related environment
- Prior experience in mail services, file management, reprographics, or copy and print services
How to write Customer Service Team Resume
Customer Service Team role is responsible for customer, training, interpersonal, events, purchasing, credit, retail, microsoft, technology, excel.
To write great resume for customer service team job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Team Resume
The section contact information is important in your customer service team resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Team Resume
The section work experience is an essential part of your customer service team resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service team responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service team position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Team resume experience can include:
- Good in English, both written & spoken skills and proficient in MS Office
- Working knowledge of Microsoft Office programs and computer skills
- Providing validation on team members action when needed
- Shares neighborhood information including events, stores, restaurants and experiences
- Quickly problem solves issues to ensure an outstanding experience for our customer
- Data entry (experience using Excel would be beneficial)
Education on a Customer Service Team Resume
Make sure to make education a priority on your customer service team resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service team experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Team Resume
When listing skills on your customer service team resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service team skills:
- Works efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
- Understanding of effective coaching techniques
- Experience coaching or leading people
- Experience directly leading a team(s) of people
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Maintain customer pricing in ERP system, including entering contracts as required
List of Typical Experience For a Customer Service Team Resume
1
Experience For Team Member, Customer Service Resume
- Supervising all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to switchboard, mail services, print, records, shipping, and receiving
- Lift heavy boxes, bundles of mail, overnight packages, files or paper when needed, operate mailing, copy or fax equipment
- Ensure complete customer satisfaction via well trained staff, use of proper work instructions, and adherence to Scope of Services; cross-training
- Consistently adhere to business procedure guidelines and adhere to all safety procedures and company policies
List of Typical Skills For a Customer Service Team Resume
1
Skills For Team Member, Customer Service Resume
- Manage the accounts payable process, record keeping, reporting and filing
- Commitment to delivering outstanding customer satisfaction
- Process all work in accordance with relevant working practices and standard operating procedures
- Prepare product or service reports by collecting and analyzing customer information
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Coordinate sequence and release of back orders according to stock availability
2
Skills For Medical Team-customer Service Associate Resume
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Support and participate in the branch cycle counting process
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
- Determine sequence and release of back orders according to stock availability
- Understand and implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Positive communicator who understands when necessary how to have tough conversations
3
Skills For Customer Service Import Team Lead Resume
- Knows and communicates the Amazon mission, vision and strategy
- Confidently facilitate team discussions and communicate business messages
- Create and continually support people through individual development plans
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Implement procedures to manage inventory shelf life and expiry records
- Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken
4
Skills For Experienced Leader to Head up our Ocean Customer Service Team Resume
- Manage, report and analyze branch operations metrics and productivity
- Understand and implement procedures to manage inventory shelf life and expiry records
- Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts
- Two or more years’ experience in contact centre operations
- Customer or account management experience
- Demonstrated accuracy in data entry and report generation
5
Skills For Customer Service Group Team Lead Resume
- Recognizes general issues/concerns for assigned area(s), explains effect on the customer’s service experience, and suggests process improvements
- Perform regular sit-in’s with the team in order to continuously learn, validate and challenge the processes within the team
- Planning and organising projects
- Developing on existing customer solutions.
- Managing the Head of Customer Services' diary
- Handling sensitive information
- Ensuring next issue avoidance by raising employees know how
6
Skills For Customer Service Quality Team Leader Resume
- Responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse)
- Proactively creating engaging content for the team
- Manage best-practice implementation
- Demonstrated competence in English spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination
- Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, and the ability to effectively communicate and maintain rapport with sales representatives and customers
7
Skills For Customer Service Rep, LCS Enterprise Team Resume
- Raising actions that is not in his direct scope: training needs, IT evolutions, process update, content update..
- Greets in key areas and connects customers with the Selling Team
- Maintains the list of associates who speak multiple languages and connects the associate with the guest
- Monitors process, progress and results
- Hours: 830AM-7PM CST 12:30-1:30 Lunch
- Fluent Czech, German and English
- Fluent Turkish, German and English
- Promotes in store events
- Provides customers with Visitor Center services
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