Customer Supply Chain Resume Sample
Maryam Treutel
64546 Katherine Manors,
Philadelphia,
PA
+1 (555) 108 3205
Work Experience
Customer Supply Chain Team Lead
10/2015
-
PRESENT
Boston, MA
- Co-ordinate with Procurement to bill third-party customer when original customer refuses shipment, or when a Kraft manufacturing location cannot use a raw material already purchased from a supplier
- Create Purchase Orders to external suppliers for raw or packaging material ordered by a Kraft External Manufacturer through the Price Masking Process
- Develops strong relationships at all levels of the customer’s supply chain organization and is viewed as the supply chain expert for Mars Petcare
- Develop systematic processes and exception based tools to deliver reliable logistics and execution results as measured by fill rates, on time delivery, inventory levels, service levels to retail partners, and waste. Formulate and execute special warehousing, transportation, and packaging initiatives as needed based on company directives
- Maintain focus on Hershey goals and improvements, while working on-site at the customer
- Own eCommerce strategy for Customer Supply Chain
- Drive the global KPI review process for CSC
- Facilitate global customer performance discussions and solutions
- Develop, deploy and provide support for SC Efficiency programs globally; partner with the Logistics function
Customer Supply Chain Analyst
08/2010
-
06/2015
Houston, TX
- Partner with BPT in the establishment and rollout of a technology strategy for CSC (ie: POS data retrieval)
- Own job family definitions, job descriptions, skillsets for the future
- Lead CSC representation in relevant industry boards and sharegroups
- Maintain Dollar General’s service level and inventory management goals
- Single point of contact for sales teams overall order status , inventory levels, outstanding shipments, and any other production related items
- Coordinate with Regional Planner to reduce the risk/impact of customer line changes, customer differentiation projects, and demand trend analysis
- Responsible to communicate line changes/product changes, and any other adjustments that might directly affect their account, in writing, to the appropriate audience and follow through
- National and regional forecast and demand trend analysis for the accounts under their responsibility
Mgr, Customer Supply Chain
05/2007
-
06/2010
Phoenix, AZ
- Provide insight and feedback on demand and forecast trends to the Demand Planning team to help improve the S&OP process
- Attends inquiries, comments, and issues from account managers/sales directors, customer headquarter locations, plant production control and customer service teams
- Main contact point for Regional Planners on the allocation of potential aging product within or across Regions
- Analyzes sales transactions, monitors correct loading, and adjusts errors
- Maintains liaison with other departments (e.g. Transportation, Shipping & Ops) for order completion and order shipment
- Identify, define, collect, understand, and track key business metrics for new and
- Single point of contact for sales teams regarding overall order status, inventory levels, outstanding shipments, and any other production related items
Education
Howard University
2003 - 2007
Bachelor's Degree in Supply Chain
Professional Skills
- Contributes to the annual development of the Customer Supply Chain scorecards based on Customer Supply Chain Safety, People, Quality, Service, Cost & Sustainability objectives
- Strong skills in organizing work flow and materials and excellent time management skills
- Strong analytical and data analysis skills demonstrated; experience developing data-driven analytical models of various operations
- Possess math skills, analytical aptitude and problem solving skills
- Proven project management skills: conceptualizing, planning, estimating and executing
- Excellent to advanced computing skills with proficiency in Microsoft office programs and CRM tools
- Strong analytical and problem solving skills: (market analysis, requirements definition, competitive analysis, etc.)
How to write Customer Supply Chain Resume
Customer Supply Chain role is responsible for analytical, business, microsoft, presentation, sap, software, manufacturing, analysis, training, technology.
To write great resume for customer supply chain job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Supply Chain Resume
The section contact information is important in your customer supply chain resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Supply Chain Resume
The section work experience is an essential part of your customer supply chain resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer supply chain responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer supply chain position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Supply Chain resume experience can include:
- Strong analytical and communication skills, ability to work with all levels of management, and be results driven
- Strong operational skills and ability to follow daily processes and procedures
- Effectively interact with Demand Planning, Product Supply, and Trade Marketing to ensure knowledge of product availability
- Strong team player with experience of working with virtual teams from different functions/regions
- Intermediate to Advanced Excel Skills (Macros, Vertical Lookups and Pivot Tables)
- Executive level communication and business case presentation skills
Education on a Customer Supply Chain Resume
Make sure to make education a priority on your customer supply chain resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer supply chain experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Supply Chain Resume
When listing skills on your customer supply chain resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer supply chain skills:
- Good communication and presentation skills. Ability to effectively communicate with higher level management is critical in this role
- Good communications skills and able to exercise good judgment; and
- Excellent people skills and ability to build strong relationships
- Strong SAP skills or other order management system, including EDI
- Strong analytical and problem solving skills required. Able to root cause system and process issues and offer solutions
- Strong analytical skills and high attention to detail in a fast-paced, deadline dependent environment
List of Typical Experience For a Customer Supply Chain Resume
1
Experience For Customer Supply Chain Analyst Resume
- Excellent interpersonal skills and ability to work in a cross-functional environment
- Experience in managing realtionships with major customers and experience in inventory planning, forecasting or CPFR
- Utilize in-depth knowledge of leading-edge business practices and technology in conjunction with industry and business skills to influence functional strategy
- Utilize in-depth knowledge of leading edge business practices and technology in conjunction with industry and business skills to influence functional strategy
- Work experience in Supply Chain required including areas such as customer service, forecasting, supply planning/replenishment
- Proven track record of results in a customer facing capacity
- Experience working for a CPG organization
- Strong understanding of Microsoft Office Suit ( Excel, Power Point, Word, SharePoint)
- Owns the assessment and identification of cost, efficiency and / or effectiveness opportunities of JJMD (J&J Medical Devices) to customer supply chain
2
Experience For Customer Supply Chain Representative Resume
- Owns the assessment and prioritization of SC customer solutions to deploy to the customer that align to customer and JJMD Joint Business Plan objectives
- Leads interactions directly with customer SC staff in the diagnosis and prioritization process
- Develops strategies to improve cost, efficiency and / or effectiveness of JJMD to Customer supply chains
- Related supply chain experience within the last two years
- Solid understanding of forecasting, replenishment, and supply chain policies and practices
- Relevant industry experience essential
- Experience in the Pet Nutrition industry is an asset but not required
3
Experience For Customer Supply Chain Team Lead Resume
- Experience in customer service / order management and or other operational area
- Previous experience in supply chain an asset
- Experience in order management systems (SAP) & broad understanding of distribution operations & transportation processes
- Ensuring customer and RB KPIs are met
- Studying, interpreting and developing thorough understandings of problems and opportunities
- Responsible for communicating logistics situations that are customer impacting to al stakeholders
4
Experience For Head of Development Customer & Supply Chain Risk Resume
- Ownership of load tracking and issue resolution from origin shipping location to customer destination
- Drive continuous improvement with company and customer using LEAN principles through the Joint Business Planning process of Assess, Build, Commit and Execute
- Responsible for engaging the customer and developing relationships and processes to help deliver planned growth
- Management of all customer orders from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service
- Act as a collaborative interface with customer’s Supply Chain, Merchandizing, and Sales
- Leads/facilitates demand planning activities associated with major events, transitions, new and discontinued items
- Answer inquiries from Customers & Sales teams regarding orders and potential issues with defined resolutions
- Reconcile system discrepancies to ensure proper customer billing & co-ordinate with Credit to resolve potential invoice or deduction issues
- Co-ordinate throughout the organization to identify opportunities to remove touches from the system, striving for workload efficiencies
5
Experience For Senior Analyst, Customer Supply Chain Resume
- General understanding of supply chain and specifically logistics
- Attend Joint Customer Business Meetings as SME for topics related to Customer Supply Chain
- Attends inquiries, comments, and complaints from account managers/sales directors
- Coaches, trains and mentors Customer Supply Chain Analysts
- Runs customer service manager / sales manager weekly meetings as needed
- Per Vendor Agreement, runs COOP and defective allowance numbers and issues appropriate credit memos upon proper internal authorizations. Also tracks any “above and beyond” program agreements and issues credits, free goods, etc., per the VA. Charges back any deductions not accounting for in the agreement
6
Experience For Mgr, Customer Supply Chain Resume
- Conducts face-to-face meetings once a year and quarterly conference calls with Customer to insure efficient coordination of order cycle and supply chain
- Works collaboratively with customers and PF, implementing cost saving and high efficient processes based on customer needs and expectations and PF goals and objectives
- Team leader and/or active participant on a majority of processes/programs that affect our customers but originate in different departments
- Periodically covers some sales-related responsibilities including new item setup, communicating forecasting information to sourcing/manufacturing on upcoming orders and dealing directly with buyers when salesperson is not available
- One (1) year of experience in Logistics and/or Customer Service
- 1) SAP ECC – Intermediate
- 2) Microsoft Office Apps – Intermediate
7
Experience For Business Operations Strategy Manager Customer Supply Chain Resume
- Considers impact of actions on others in the organisation
- Works well to tight deadlines
- Reacts to stressful situations in a manner that is professional and acceptable to others
- Owns the development of objectives in collaboration with the Director of Customer Logistics and Director of Customer Solutions
- Leads Lean assessments directly with customer; leads Lean projects on-site with the customer in the diagnosis of the end to end supply chain and deployment of customer solution sets
- Leverages SC best practice and “End to End” SC capabilities
- Evaluates competition and market trends to develop appropriate customer solutions strategies in response to competition and customer trends
- Develops and maintain strategic relationship with Corporate Account Management, Strategy and Deployment, Commercial Sales, and Contract Pricing & Strategy to align on customer strategy, capability development, and deployment to customers
8
Experience For Manager, Customer Supply Chain Resume
- Experience in a CPG environment
- Manage projects and improve processes
- Able to analyze trends and make recommendations
- Work cross-functionally to solve problems
- Manage customer’s financial investment in inventory by creating and updating appropriate forecast models in order to maintain an agreed upon Weeks of Supply
- Manage customer inventory and sales information (including promotional demand and timing) to develop, generate and control delivery flow within the customer’s guidelines
- Build a relationship with the customer to enhance trust and collaboration; could include leading calls with the customer, creating and presenting customer metrics, sending service communications, and customer’s site visits
- Influence other departments’ decision making to resolve issues affecting customer orders as well as to meet business and customer objectives when necessary
- Demonstrate resiliency, a sense of urgency and leadership/ownership
9
Experience For Manager, Customer Supply Chain Solutions Resume
- Physical Logistics & RDM’s – when needed, explain the customer need to expedite, which could include: rush order, no transfer points, assign team drivers
- Quickly grasp complex supply chain issues and drive them to solution
- Manage the review of customers’ current supply chain processes (order entry-> final shipment) throughout the North American region
- Travel 10% of the time (travel to customers’ offices)
- Cross functional leader - effectively pulls together resources and maintain regular dialogue with key partners within Account Management, ASM, Order Fulfilment Centres (OFC’s), W&D, Business Lines and Support Teams ensuring that relevant customer information is shared and acted upon promptly
- Experience in Supply Chain Operations, preferably with Customer Service experience
- Excellent team player who is able to work collaboratively and cross functionally with Sales, Supply Chain, Finance and the Customer
10
Experience For Customer Supply Chain Rep-vmi Resume
- Expedite urgent and delayed shipments to customer’s premises
- Maintain Customer Programs inventories in line with policy and procedure, and escalate any deviations to CSC manager / CSC Team Lead, ASM’s, OFC’s, Business Lines and Customers
- Work collaboratively with key contacts of the various supply chain functions at Wal-Mart and Sam’s Club on priority initiatives that optimize service, inventory, and cost for the total value chain
- Develop, monitor, and report on Key Performance Indicators that are shared between Nestle and Wal-Mart / Sam’s Club
- Develop tools and reports for use both within Wal-Mart / Sam’s Club and Nestle that promote continues improvement within the Supply Chain
- Support a 1 DC order management operation to ensure orders are sent to the DC’s in a timely manner to meet the customer’s requested delivery dates
- Able to successfully work in a fast-paced, dynamic environment and able to adapt to the Customer service requirements and business needs
- Proficient in MS Office, especially Microsoft Excel
- Support a 2 DC order management operation (East and West Coast USA) to ensure orders are sent to the DC’s in a timely manner to meet the customer’s requested delivery dates
List of Typical Skills For a Customer Supply Chain Resume
1
Skills For Customer Supply Chain Analyst Resume
- Seizing the Future - Project Management Skills
- Application of analytical tools and critical thinking skills to reconcile plan vs. actual KPI’s; recommend corrective actions or qualify opportunities
- Building an effective team: Able to motivate and develop teams. Place the right people in the right roles and the ability to measure performance & potential
- Experience dealing with Large Retailer Supply Chains and or interactions with customers via presentations, process improvements, addressing issues, etc
- Relevant Logistics/Operations/Manufacturing/supply chain planning experience
- Experience working on the vendor Supply Team of a CPG company supporting large retailers
- Assigned to projects that require critical thinking and a good understanding of overall Power Solutions Operations
- Relentless commitment to improving processes and customer experience
2
Skills For Customer Supply Chain Representative Resume
- Personal Leadership: Ability to work across the organization is a strong negotiator & is capable of managing conflict
- 6 – 10 years of experience cultivating customer relationships
- Customer-facing / management experience
- Proven track record of delivering high quality results in a timely manner
- Technical understanding in SAP, AMPS, Logistics Analysis, Strong Access knowledge for database creation
- Experience in Customer Service, Logistics and/or Forecasting
- Experience as a manager with direct reporting responsibilities
- Demonstrates thought leadership and progressive thinking for advanced SC management
- Solid knowledge of Supply Chain processes (Planning, Logistics, Quality) and Customer requirements
3
Skills For Customer Supply Chain Team Lead Resume
- Highly learning agile with strong self-awareness
- Customer facing experience desired
- Strong planning capacity
- Customer service / inside sales / account management experience
- Minim 1 year of previous work experience
- Previous work experience in supply chain constitutes and advantage
- Previous work experience in client relationships
- Experience in Supply Chain or Business Analytics
4
Skills For Head of Development Customer & Supply Chain Risk Resume
- Strong SAP knowledge with a full understanding of supply chain
- Studying, interpreting, and developing a thorough understanding of problems and opportunities
- Communicating and cooperating within a cross-functional environment
- Driving and coordinating of aged stock process of TE ADC’s
- Ensuring project delivery to meet end goal on time and within budget
- Leading the day-to-day relationship and operational management of solutions projects on site with pilot accounts
- Reporting; Own, analyse and recommend actions to directly improve KPI’s
- Evaluating trade-off of time, cost and service to satisfy both Unilever and its customers
5
Skills For Senior Analyst, Customer Supply Chain Resume
- Evaluating the cost & complexity of customized services with the improvement in service to top customer & potential revenue enhancements
- Delivering project plans that are designed and delivered with a “faster forward/sprint” mindset
- Providing customer recommendations for improving value and increasing efficiency through analytics
- Informally leads team, giving guidance, training support, and peer coaching; gets work done through others
- Innovation: Ability to manage ambiguity, problem solving and decision making
- Coordinate the information sharing on products, promotions and launches, between marketing and sales teams and the customer
- Manage reporting and analysis including stock in trade, fill rate, etc
6
Skills For Mgr, Customer Supply Chain Resume
- Drive continuous improvement with company and customer using LEAN principles through the Joint Business Planning process of Assess, Build, Commit & Execute
- Key relationships include Customer, Sales, Demand Planning, Finance, Transportation & Warehousing
- Create synchronized replenishment process with customer leveraging technology, agile planning processes/ systems (e.g. CPFR) and responsive OTC process
- Partner with Conagra Brands Sales teams on increasing sales and improving profitability
- Significant change management undertaking, with the intern having exposure to this process across functional groups
- Directly influence customer service metrics to becoming Americas Favorites
- Takes ownership for dependent technologies and services, representing the overall technology to the customer
7
Skills For Business Operations Strategy Manager Customer Supply Chain Resume
- General understanding of logistics and distribution centers
- High Proficiency with Microsoft Office including Excel required
- Liaise with L’Oreal Key stakeholders; Planners, Key Account Manager, Marketing and Customer Service team
- Proficiency in Excel or other data analysis /mining software
- Follow and track order execution and identify the risks of shortages, working both internally and with our customer to find solutions
- Analyse shortage causes, including the ones on shelf, and propose actions both internally and with the client
- Complete projects on-time, within budget, and defect free while holding team members accountable for timely and accurate execution of assigned tasks
- Responsible for order management throughout the order-to-cash process ensuring customer requirements and RB objectives are met
8
Skills For Manager, Customer Supply Chain Resume
- Responsible for all communications – identification of risk, problem solving, team engagement and resolution – in the OTC process
- Develop future supply chain leaders through career path planning and execution
- Lead/facilitate demand planning activities associated with major events, network transitions, new and discontinued items
- Responsible for supporting the largest and most critical accounts for the organization
- Support sales teams on large and difficult line changes directing the appropriate plants on how to meet customer expectations on time and in scope
- Assigned to support UAT's (User Acceptance Testing) on system upgrades as appropriate
9
Skills For Manager, Customer Supply Chain Solutions Resume
- Reviews fill rates and cancellations and work with all areas within Pure Fishing and Customer to ensure maximum in-stock levels to exceed customer expectations
- Monitor weekly if items are out of stock in order to communicate all Pure Fishing production delays and ready to order again dates
- Resilient, able to keep composure in challenging situations
- Analyze existing supply chain processes and identify process gaps / improvement areas
- Develop material flow value streams and work with Demand Management and Planning teams to optimize supply chains
- Drive continuous improvement following TEOA philosophy
10
Skills For Customer Supply Chain Rep-vmi Resume
- Ensure Customer’s add/delete items are properly announced throughout Pure Fishing to eliminate excess
- Analyze our various datasets and models, and provide insights that could lead to improvements in our forecasting estimates
- Help with SOP and processes on the modeling side of the team
- Self-confidence and independence in making decisions
- Passion for Growth - Application and Exploitation of IT
- Support creation of new proactive metrics tool
- Assistance as needed with special projects (i.e. other metrics related projects)
- Additional languages like Mandarin, Japanese, Korean
- Latitude to make decisions within established procedures. General guidelines are available which guide the way in which work is undertaken. Role operates within the strategy defined by others
List of Typical Responsibilities For a Customer Supply Chain Resume
1
Responsibilities For Customer Supply Chain Analyst Resume
- Excellent written & verbal communication skills particularly in the areas of conflict resolution and ability to interact well with others
- Best in class analytical skills with ability to explain statistical techniques and outcomes which drive leadership decisions
- Superior communication skills - written, oral, and presentation
- Project leader skills and natural ability to influence people
- Interact and communicate effectively with other internal departments
- Experience in the supply chain field (process management / operations, manufacturing, sourcing, transitions, quality, warehousing, etc.)
- Develop strong working relationships with Walmart Inc. and internal partners
2
Responsibilities For Customer Supply Chain Representative Resume
- Proven track record with development/management of enterprise-scale reporting and
- Practical supply chain experience and MRP planning knowledge
- Good understanding of cross-functional processes and matrix organization
- Ensures resolution of all customer and internally based process issues in an effective and efficient manner
- Bachelors Supply Chain Management or a related discipline, or relevant experience
- Demonstrated ability to take charge and initiate action
- Effective communication, management and organization in a results oriented environment
- Demonstrated ability to lead and develop people
- Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed
3
Responsibilities For Customer Supply Chain Team Lead Resume
- Analytical thinker with the ability to execute on priorities
- Experience with SAP SD/MM modules
- Proven ability to develop and improve external (i.e. customer) and internal (account teams, customer care, operations, etc.) relationships
- Strong background in data analysis (SQL, SAP, Excel, etc.)
- Taking an active role in driving improvement actions within other areas of the business in order to better serve their customers
- Process and record all customer exceptions including credits, complaints, damages, quality issues, and more according to the customer care processes
- Presentation of findings that drive understanding, alignment and informed decision-making
- Meets customer service goals by responding to customer inquiries and providing accurate information to sales and customers
- Acts as one contact to the Client, communicating all relevant information and ensuring customer satisfaction
4
Responsibilities For Head of Development Customer & Supply Chain Risk Resume
- Flexibility in working hours and travelling
- SAP (Systems, Applications & Products in Data Processing)
- Learn to apply World Class Manufacturing (WCM) principles, work practices and structured communication
- Manages Client relationship through providing daily operational support via telephone and e-mail
- Represents an interface with sales, marketing, logistics and all suppliers worldwide
5
Responsibilities For Senior Analyst, Customer Supply Chain Resume
- Manages all Transaction Processing Activities and finds solutions to raised queries and issues
- Proactive monitors backlog of orders using different tools and reports and works to avoid escalations
- Proactively manage customer inventory programs such as ROP's and VMI's while meeting internal "inventory turns" goals
- Bachelors in business or technology-related
- Able2Extract (PDF Conversion Software)
- Analyze customer and KHC data in order to reduce expediting needs and extra costs while supporting MBO’s (OTIF, ORDD, CFR, and logistics costs/losses AOP)
6
Responsibilities For Mgr, Customer Supply Chain Resume
- Willingness to travel and relocate nationwide
- Work closely with KHC’s Demand Planners to maximize shipment forecast accuracy to Walmart
- Develop and execute strategies to eliminate waste in both KHC’s network as well as Walmart’s
- Supply chain interface to customers and internal stakeholders
- Identify customer needs for reduced lead time programs and negotiate delivery flexibility and inventory / WIP liability
- Implement customer specific reduced lead time programs and ensure proper system functionality
- Drive scorecard improvement and customer satisfaction for A-customers
- Translate process gaps to smart supply chain simplification solutions
- Drive improvement projects related to KPI performance improvement
7
Responsibilities For Business Operations Strategy Manager Customer Supply Chain Resume
- Share best practises with other regions (and with other BU’s if appropriate)
- Provides price and availability information as requested. Works with Sales team to communicate any discrepancies in order to maintain an efficient and accurate order cycle
- Responsible for order cycle management of top customers, including cross-references, maintaining sold-to and ship-to master data, price lists, deduction resolution, and the processing of orders
- Ensures customers are ordering in casepack quantities and communicates to customer when their data is not accurate
- Accountable for successful collaboration with Customers and functional experts to prioritize and deliver value added solutions that meet or exceed our growth objectives
- Presentation of findings that drive understanding, alignment and informed decision making
- Drive continual improvement with company and customer using LEAN principles through the Joint Business Planning process of Assess, Build, Commit & Execute
- Act as a collaborative interface with customer’s Supply Chain, Merchandising, and Sales
- Generate, verify and publish periodic scorecards and reports
8
Responsibilities For Manager, Customer Supply Chain Resume
- Utilizes high-level analytical ability and creativity to analyze complex/new situations
- Anticipates potential problems and future trends, assesses opportunities, impacts and risks while developing and implementing plans and solution deliverables to customer problems
- Ensure the alignment of the catalogue and product information between L’Oreal and our customers
- Follow the supply chain performance and coordinate improvement projects (demand, physical distribution, sales
- Manage inventories, requirements, contracts to ensure management functions receive information, requirement forecasts, and data
- Participate in the execution (either pilot or full roll-out) of continuous improvement programs
- Continually monitor customer optimization changes that could counterbalance supply chain directives
- Identification and acquisition of previously unused data to gain new customer or channel insights. Overcoming the reluctance of the customer in sharing pertinent data for improvements
9
Responsibilities For Manager, Customer Supply Chain Solutions Resume
- Creates and develops ad hoc, and situation based action plans to mitigate service related issues to meet operational and financial metrics
- Work with 3PL warehouses to represent Royal Canin and ensure the highest quality of service to our customer
- Responsible for the day-to-day execution of the Direct Distribution’s order to cash process. This includes, but is not limited to processing orders, scheduling freight, investigating claims to ultimately build effective relationships
- Serve as the point of contact for all assigned customers, exercising superior interpersonal skills inclusive of listening, empathy and persistence with regards to the customer relationship to achieve excellence in customer satisfaction
- Work with warehouses to represent Royal Canin and ensure the highest quality of service to our customer
10
Responsibilities For Customer Supply Chain Rep-vmi Resume
- Align and aim for improvements with the assigned metrics and compliance programs and drive continuous improvement on performance against goals. Identify potential risks and opportunities for improvements
- Collaborate with other departments to drive proactive solutions and escalations to potential order conflicts such as delivery, shipping delays, pricing errors, invoicing errors, promotional allowance and out of stock situations to ensure customer orders and delivery, while providing timely responses and communication to the customer
- Work closely with sales, planning and supply to effectively communicate customer orders and pipeline demand against forecast and production quantities to proactively identify potential shortages that impact customer fulfillment
- Display agility and resourcefulness in the face of change to delivery business objectives while meeting applicable deadlines and providing outstanding customer service to both internal and external customers
- Become the functional expert for assigned accounts, order management processes and procedures. Support all training as needed
- Work on a variety of assigned special projects as needed
- Actively participate in Associate Engagement by achieving performance goals with respect to company requirements, and contribute to the company’s culture through participation
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